Sent by the Cisco Collaboration Problem Reporting Tool. Contains logs and other diagnostic information in the attached file. ============================================================= PRT Info ---------------------- Format version: 3.0 Sent to: User reported date: 2-26-2018 User reported time: 14:49 Firmware version: sipdx650.10-2-5-215 Problem application: Cisco WebEx Meetings Power source: INLINE_AT User ID: pramos Device ID: SEP38ED18E9ECEA Serial Number: FCH19318F4R Model number: CP-DX650 Bundle name: prt-20180226-145122-38ED18E9ECEA.tar.gz Phone web page: http://10.6.65.12/ ============================================================= Description ---------------------- We cant use webex application ============================================================= show inventory ---------------------- NAME: phone, DESCR: "Cisco Desktop Collaboration Experience DX650" PID: CP-DX650 , VID: V05, SN: FCH19318F4R ============================================================= show status messages ---------------------- Current status messages: 02/13/2018 13:16:32 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/13/2018 14:18:08 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/13/2018 18:18:02 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/13/2018 22:41:01 TCP connection timed out 02/13/2018 22:41:01 Registration timed-out CCMWESTCON-SUB.westcon.com.br 02/13/2018 22:22:01 Registered to 10.6.65.3 02/13/2018 22:26:04 HTTP No Error: SEP38ED18E9ECEA.cnf.xml 02/13/2018 22:45:20 Registered to CCMWESTCON-PUB.westcon.com.br 02/13/2018 22:53:07 TCP connection timed out 02/13/2018 22:53:07 Registration timed-out CCMWESTCON-SUB.westcon.com.br 02/13/2018 22:53:10 Registered to CCMWESTCON-SUB.westcon.com.br 02/13/2018 22:53:10 Restart requested by CUCM CCMWESTCON-SUB.westcon.com.br 02/13/2018 22:53:10 CUCM reset TCP connection 02/13/2018 22:53:13 HTTP No Error: SEP38ED18E9ECEA.cnf.xml 02/13/2018 22:53:16 Registered to CCMWESTCON-PUB.westcon.com.br 02/13/2018 23:33:16 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/14/2018 06:32:32 TCP connection timed out 02/14/2018 06:32:32 Registration timed-out 10.6.65.3 02/14/2018 06:27:49 HTTP No Error: SEP38ED18E9ECEA.cnf.xml 02/14/2018 06:33:53 Registered to 10.6.65.3 02/14/2018 06:42:23 HTTP No Error: SEP38ED18E9ECEA.cnf.xml 02/14/2018 07:41:42 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/14/2018 13:34:46 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/14/2018 17:42:20 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/14/2018 20:28:39 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/15/2018 12:22:42 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/16/2018 10:34:42 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/16/2018 11:58:41 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/19/2018 18:20:52 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/20/2018 10:36:48 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/20/2018 13:13:34 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/21/2018 11:20:03 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/21/2018 14:08:23 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/21/2018 17:57:49 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/22/2018 00:23:54 TCP connection timed out 02/22/2018 00:25:31 HTTP No Error: SEP38ED18E9ECEA.cnf.xml 02/22/2018 00:25:56 CUCM reset TCP connection 02/22/2018 00:26:11 Registered to CCMWESTCON-SUB.westcon.com.br 02/22/2018 00:52:15 CUCM fallback from CCMWESTCON-SUB.westcon.com.br 02/22/2018 00:52:16 Registered to CCMWESTCON-PUB.westcon.com.br 02/22/2018 01:32:16 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/22/2018 02:09:52 CUCM reset TCP connection 02/22/2018 02:10:08 Registration timed-out 10.6.65.3 02/22/2018 01:52:36 HTTP No Error: SEP38ED18E9ECEA.cnf.xml 02/22/2018 02:54:16 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/23/2018 14:05:58 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/23/2018 14:47:23 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/23/2018 18:26:13 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/23/2018 19:44:03 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. 02/26/2018 13:51:10 Phone Off Error: Could not power off; the phone must have IP connectivity with an EnergyWise-capable Cisco switch with a compatible version of EnergyWise enabled. ============================================================= show version ---------------------- JRO03L ========================[getver]========== Active Partition: a AltBoot: 0 FWLIB Version: 4.0 SB2 Version: Fri 2015-10-30 14:07:10 CST ISW Version: Wed 2015-10-28 12:54:30 CST Active Load Name: sipdx650.10-2-5-215 Inactive Load Name: sipdx650.10-2-5-60 ========================================== ============================================================= show netcfg ---------------------- lo UP 127.0.0.1/8 0x00000049 00:00:00:00:00:00 ifb0 DOWN 0.0.0.0/0 0x00000082 9e:b1:9c:05:86:b2 ifb1 DOWN 0.0.0.0/0 0x00000082 16:90:14:42:de:bc sit0 DOWN 0.0.0.0/0 0x00000080 00:00:00:00:00:00 ip6tnl0 DOWN 0.0.0.0/0 0x00000080 00:00:00:00:00:00 mlan0 DOWN 0.0.0.0/0 0x00001002 90:b6:86:80:c4:c3 eth0 UP 10.6.65.12/24 0x00001043 38:ed:18:e9:ec:ea ============================================================= Additional information ----------------------