229797074: Jun 10 18:15:01.870 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675583] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675583,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797075: Jun 10 18:15:01.872 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675583,Original thread priority=null,Time=null,Exception=null 229797076: Jun 10 18:15:01.872 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633002-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146344 } 229797077: Jun 10 18:15:01.875 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633002] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633002,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null 229797078: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44843] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44843,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633002,Original thread priority=null,Time=null,Exception=null 229797079: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { END_CALL_EVENT } 229797080: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146344, connectionDeviceID: to various sockets } 229797081: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797082: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675584,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44793,Original thread priority=null,Time=null,Exception=null 229797083: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146344, connectionDeviceID: } to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797084: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797085: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633003,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44803,Original thread priority=null,Time=null,Exception=null 229797086: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633003,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229797087: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146344, connectionDeviceID: } to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797088: Jun 10 18:15:01.876 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675584-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675584-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797089: Jun 10 18:15:01.877 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675584-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146344 } 229797090: Jun 10 18:15:01.877 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675584] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675584,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797091: Jun 10 18:15:01.877 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44793] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44793,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675584,Original thread priority=null,Time=null,Exception=null 229797092: Jun 10 18:15:01.877 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633003-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633003-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797093: Jun 10 18:15:01.877 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633003-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146344 } 229797094: Jun 10 18:15:01.877 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633003] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633003,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797095: Jun 10 18:15:01.877 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44803] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44803,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633003,Original thread priority=null,Time=null,Exception=null 229797096: Jun 10 18:15:02.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,056,957,Exception=null 229797097: Jun 10 18:15:02.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,056,957,Exception=null 229797098: Jun 10 18:15:03.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,057,957,Exception=null 229797099: Jun 10 18:15:03.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,057,957,Exception=null 229797100: Jun 10 18:15:04.059 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229797101: Jun 10 18:15:04.059 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54729 MediaId:11506999/6 Task:43001146105 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229797102: Jun 10 18:15:04.060 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229797103: Jun 10 18:15:04.060 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54729 MediaId:11506999/6 Task:43001146105 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229797104: Jun 10 18:15:04.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,058,957,Exception=null 229797105: Jun 10 18:15:04.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,058,957,Exception=null 229797106: Jun 10 18:15:04.260 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2066-368-628-TERM_CONN_EV:2066] RequestImpl: CallID:54729 MediaId:11506999/6 Task:43001146105 gets TermConnDroppedEv, meta code:132, cause code:100 229797107: Jun 10 18:15:04.260 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2066-368-628-TERM_CONN_EV:2066] RequestImpl: CallID:54729 MediaId:11506999/6 Task:43001146105, TerminalConnection to Terminal: UCCX_2066 is DROPPED, 11506999/6 229797108: Jun 10 18:15:04.260 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2066-368-628-TERM_CONN_EV:2066] CallImpl: CallID:54729 MediaId:11506999/6 is removed from call session mapping in Session[id=001-0x1b795d3d37,parent=null,active=true,state=SESSION_IN_USE,time=1560201276522], result:true 229797109: Jun 10 18:15:04.262 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2066-368-628-TERM_CONN_EV:2066] CallImpl: Call.abandoned() JTAPICallContact[id=54729,implId=11506999/6,state=STATE_ABANDONED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146105,session=118000270647,seq num=1,cn=41065001,dn=41065001,cgn=0019983911451,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95370627997F00000000,DestProtocolCallRef=null,TP=2066] 229797110: Jun 10 18:15:04.262 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2066-368-628-TERM_CONN_EV:2066] InCallObserverImpl: CallID:54729 MediaId:11506999/6 Task:43001146105, released TP[type=Cisco CTI Port,id=309,implId=2066,active=false,state=IDLE] from 41065001, and releasing udpPort 29270 229797111: Jun 10 18:15:04.262 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2066-368-628-TERM_CONN_EV:2066] InCallObserverImpl: CallID:54729 MediaId:11506999/6 Task:43001146105 com.cisco.jtapi.TermObservationEndedEvImpl received 229797112: Jun 10 18:15:04.666 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-8-TASK:0xa03116af9_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54729, Channel id: 85, Contact is in Terminated/Connected state at com.cisco.dialog.AbstractDialogObject.isAborted(AbstractDialogObject.java:66) at com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl.run(CMTSimpleDigitStringDialogImpl.java:160) at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757) at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560) at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632) at com.cisco.wf.steps.ivr.ParseInputStep.myExecute(ParseInputStep.java:414) at com.cisco.wf.steps.ivr.ParseInputStep.execute(ParseInputStep.java:267) at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) Caused by: com.cisco.contact.ContactInactiveException: Contact id: 54729, Channel id: 85, Contact is in Terminated/Connected state at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:814) at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006) at com.cisco.contact.Contact.setState(Contact.java:1063) at com.cisco.wf.subsystems.jtapi.CallImpl.setState(CallImpl.java:1799) at com.cisco.wf.subsystems.jtapi.CallImpl.abandoned(CallImpl.java:1488) at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12050) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) ... 1 more 229797113: Jun 10 18:15:04.666 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-8-TASK:0xa03116af9_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229797114: Jun 10 18:15:04.667 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-8] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116af9_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-8,Thread priority=5,Original Thread=null,Original thread priority=null,Time=10,816,Exception=null 229797115: Jun 10 18:15:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-0-client_thread_5] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.2.203.44,port=41277,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=829591 } 229797116: Jun 10 18:15:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=829591 socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229797117: Jun 10 18:15:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229797118: Jun 10 18:15:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=829591 to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229797119: Jun 10 18:15:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797120: Jun 10 18:15:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633004,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229797121: Jun 10 18:15:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633004-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633004-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797122: Jun 10 18:15:04.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633004-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797123: Jun 10 18:15:04.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633004] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633004,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797124: Jun 10 18:15:04.683 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633004,Original thread priority=null,Time=null,Exception=null 229797125: Jun 10 18:15:05.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,059,957,Exception=null 229797126: Jun 10 18:15:05.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,059,957,Exception=null 229797127: Jun 10 18:15:05.483 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Play Prompt (--Triggering Contact--, MSG_DEFAULT) 229797128: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-UNDEFINED_NAME_PROMPT:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] PromptManagerImpl: Undefined user or system prompt: Name=CCOA_EXEC_ESCALA/MSG_DEFAULT.wav,Type=com.cisco.prompt.UserPrompt,Transcription=null,Language=pt_BR,Exception=com.cisco.prompt.UndefinedPromptException: user prompt '/opt/cisco/uccx/Prompts/user/pt_BR/CCOA_EXEC_ESCALA/MSG_DEFAULT.wav' 229797129: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: user prompt '/opt/cisco/uccx/Prompts/user/pt_BR/CCOA_EXEC_ESCALA/MSG_DEFAULT.wav' 229797130: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2193) 229797131: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2464) 229797132: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:450) 229797133: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165) 229797134: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129) 229797135: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757) 229797136: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560) 229797137: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632) 229797138: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77) 229797139: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247) 229797140: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132) 229797141: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 229797142: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 229797143: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 229797144: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 229797145: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) 229797146: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 229797147: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 229797148: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) 229797149: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) 229797150: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 229797151: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) 229797152: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 229797153: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 229797154: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 229797155: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 229797156: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 229797157: Jun 10 18:15:05.484 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229797158: Jun 10 18:15:05.684 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Play Prompt (--Triggering Contact--, MSG_BASE) 229797159: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-UNDEFINED_NAME_PROMPT:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] PromptManagerImpl: Undefined user or system prompt: Name=CCOA_EXEC_ESCALA/MSG_BASE.wav,Type=com.cisco.prompt.UserPrompt,Transcription=null,Language=pt_BR,Exception=com.cisco.prompt.UndefinedPromptException: user prompt '/opt/cisco/uccx/Prompts/user/pt_BR/CCOA_EXEC_ESCALA/MSG_BASE.wav' 229797160: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: user prompt '/opt/cisco/uccx/Prompts/user/pt_BR/CCOA_EXEC_ESCALA/MSG_BASE.wav' 229797161: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2193) 229797162: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2464) 229797163: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:450) 229797164: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165) 229797165: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129) 229797166: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757) 229797167: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560) 229797168: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632) 229797169: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77) 229797170: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247) 229797171: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132) 229797172: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 229797173: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 229797174: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 229797175: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 229797176: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) 229797177: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 229797178: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 229797179: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) 229797180: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) 229797181: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 229797182: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) 229797183: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 229797184: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 229797185: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 229797186: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 229797187: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 229797188: Jun 10 18:15:05.685 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229797189: Jun 10 18:15:05.886 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Delay 1 sec 229797190: Jun 10 18:15:05.891 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-1-TASK:0xa03116af4_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146100 : Delay 1 sec 229797191: Jun 10 18:15:06.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,060,957,Exception=null 229797192: Jun 10 18:15:06.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,060,957,Exception=null 229797193: Jun 10 18:15:06.431 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145810 : Delay 1 sec 229797194: Jun 10 18:15:06.886 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : GetDigits: DataResultCodigo = Get Digit String (--Triggering Contact--) 229797195: Jun 10 18:15:06.891 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-1-TASK:0xa03116af4_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146100 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229797196: Jun 10 18:15:07.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,061,957,Exception=null 229797197: Jun 10 18:15:07.255 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,061,957,Exception=null 229797198: Jun 10 18:15:07.431 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145810 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229797199: Jun 10 18:15:08.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,062,958,Exception=null 229797200: Jun 10 18:15:08.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,062,958,Exception=null 229797201: Jun 10 18:15:09.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,063,958,Exception=null 229797202: Jun 10 18:15:09.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,063,958,Exception=null 229797203: Jun 10 18:15:09.260 BRT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54729] EventLoggerImpl: Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0xa03116af9,time=1560201293851,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 54729, Channel id: 85, Contact is in Terminated/Connected state,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 54729, Channel id: 85, Contact is in Terminated/Connected state,app=App[name=UCCX_EXEC_ESCALA,type=Cisco Script Application,id=91,desc=Trigger for CCOA Execucao de Escala Hangar II,enabled=true,max=60,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-03-25 09:30:47.0,recordId=2053,desc=Trigger for CCOA Execucao de Escala Hangar II,name=UCCX_EXEC_ESCALA,type=Cisco Script Application,id=91,enabled=true,sessions=60,script=SCRIPT[CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1560201293851,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:23:50.0,recordId=2101,desc=Cisco JTAPI Trigger,name=41065001,type=Cisco JTAPI Trigger,appName=UCCX_EXEC_ESCALA,enabled=true,sessions=60,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41065001,redirectCSS=redirecting.party,cmDeviceName=UCCX_EXE_ESCALA,cmDeviceInvalid=false,cmDescription=Trigger for CCOA Execução de Escala,cmDevicePoolUUID={F32405F3-3720-AEEB-31E9-0CDFB10AD868},cmDevicePoolName=Sao Paulo Datacenter HP - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54729,implId=11506999/6,state=STATE_ABANDONED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146105,session=118000270647,seq num=1,cn=41065001,dn=41065001,cgn=0019983911451,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95370627997F00000000,DestProtocolCallRef=null,TP=2066]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@4672d9,default=null],isRemote=true,contactImplId=11506999/6,lastContactImplId=11506999/6,session=Session[id=001-0x1b795d3d37,parent=null,active=false,state=SESSION_DISPOSED,time=1560201276522],lastSession=Session[id=001-0x1b795d3d37,parent=null,active=false,state=SESSION_DISPOSED,time=1560201276522],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=54729,implId=11506999/6,state=STATE_ABANDONED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146105,session=118000270647,seq num=1,cn=41065001,dn=41065001,cgn=0019983911451,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95370627997F00000000,DestProtocolCallRef=null,TP=2066] at Mon Jun 10 18:15:04 BRT 2019,Queue Time=5000 229797204: Jun 10 18:15:09.260 BRT %MIVR-SS_CM-7-UNK:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54729] ICDContactAdapter: ICDContactAdapter 316872 : ContactTerminated received for App FW contact 54729, iefSourceContact is 112170295 [11506999/6] (241734) 229797205: Jun 10 18:15:09.261 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:null ID:11506999/6 Type:IAQ Cause:INVALID Abort Exception:null) 229797206: Jun 10 18:15:09.261 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506999/6) returns 112170295 [11506999/6] 229797207: Jun 10 18:15:09.261 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.removeContactResourceTuple(11506999/6) removing resource 2066 229797208: Jun 10 18:15:09.261 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2066 229797209: Jun 10 18:15:09.261 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229797210: Jun 10 18:15:09.261 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229797211: Jun 10 18:15:09.261 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:12591865/2 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:null 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229797212: Jun 10 18:15:09.261 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506999/6) returns 112170295 [11506999/6] 229797213: Jun 10 18:15:09.261 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170295[11506999/6] (241734) .removeConnectedResource(2066) 229797214: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170295[11506999/6] (241734) .dequeueAll(CALLER_DROPPED) 229797215: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 54729, iefSourceContact is 112170295 [11506999/6] (241734) 229797216: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(112170295 [11506999/6]) 229797217: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54729 229797218: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506999/6] 112170295 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 2066 contact type IAQ session 118000270647 session seq num 1 229797219: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact54729 229797220: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: ContactEventsGenerator: session is null in RsrcMgr.cleanup and App FW contact 54729, so not removing mapping ID 229797221: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgr: ContactMgr.removeRmCmContact(11506999/6) 229797222: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506999/6] 112170295 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 118000270647, session seq num 1, rejReason 1, abortReason null 229797223: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54729 229797224: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 112170295[11506999/6] (241734) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229797225: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 112170295[11506999/6] (241734) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229797226: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506999/6] 112170295 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALLER_DROPPED contact type IAQ session 118000270647 session seq num 1 229797227: Jun 10 18:15:09.262 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 11506999/6 229797228: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229797229: Jun 10 18:15:09.262 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229797230: Jun 10 18:15:09.262 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():monCall is null 229797231: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:2066, connectionCallID: 112170295, monitoredDeviceDN: 2066, releasingDeviceID: 2066, releasingDeviceType: 73 } to outboundQ 229797232: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229797233: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229797234: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactDisconnectedEvent 229797235: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170295, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2066, releasingDeviceID: 2066, remasks: [] to various sockets } 229797236: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797237: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675585,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229797238: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170295, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2066, releasingDeviceID: 2066, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229797239: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797240: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633005,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44792,Original thread priority=null,Time=null,Exception=null 229797241: Jun 10 18:15:09.262 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229797242: Jun 10 18:15:09.262 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170295, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2066, releasingDeviceID: 2066, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229797243: Jun 10 18:15:09.262 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():monCall is null 229797244: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675585-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675585-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797245: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 112170295, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 229797246: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got ContactDisconnected 229797247: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675585-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170295 } 229797248: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675585] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675585,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797249: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactEndedEvent 229797250: Jun 10 18:15:09.263 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-10] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 0019983911451 229797251: Jun 10 18:15:09.263 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] RsrcMgr: isCTIRoutePoint, addr: 0019983911451:false 229797252: Jun 10 18:15:09.263 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] RsrcMgr: isCTIRoutePoint, addr: 41065001:true 229797253: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170295 } to outboundQ 229797254: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactEnded 229797255: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229797256: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: contactDequeuedAllEvent - not posting since contact disconnected already. 229797257: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633005-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633005-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797258: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675585,Original thread priority=null,Time=null,Exception=null 229797259: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633005-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170295 } 229797260: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 229797261: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633005] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633005,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797262: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170295, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: [] to various sockets } 229797263: Jun 10 18:15:09.263 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44792] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44792,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633005,Original thread priority=null,Time=null,Exception=null 229797264: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797265: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675586,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229797266: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170295, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229797267: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675586-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675586-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797268: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797269: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633006,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229797270: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675586-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170295 } 229797271: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633006-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633006-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797272: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633006-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170295 } 229797273: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633006] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633006,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797274: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633006,Original thread priority=null,Time=null,Exception=null 229797275: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170295, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797276: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675586] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675586,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797277: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { END_CALL_EVENT } 229797278: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675586,Original thread priority=null,Time=null,Exception=null 229797279: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170295, connectionDeviceID: to various sockets } 229797280: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797281: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675587,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44839,Original thread priority=null,Time=null,Exception=null 229797282: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675587,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229797283: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170295, connectionDeviceID: } to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797284: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797285: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675587-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675587-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797286: Jun 10 18:15:09.264 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633007,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44849,Original thread priority=null,Time=null,Exception=null 229797287: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170295, connectionDeviceID: } to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797288: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633007-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633007-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797289: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633007-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170295 } 229797290: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633007] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633007,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797291: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44849] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44849,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633007,Original thread priority=null,Time=null,Exception=null 229797292: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675587-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170295 } 229797293: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675587] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675587,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797294: Jun 10 18:15:09.265 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44839] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44839,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675587,Original thread priority=null,Time=null,Exception=null 229797295: Jun 10 18:15:09.517 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=53 type=SET_AGENT_STATE_REQ,invokeId=317276,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41069119,agentDN=41069119,agentPwd=***** } 229797296: Jun 10 18:15:09.517 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=53 type=SET_AGENT_STATE_REQ,invokeId=317276,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41069119,agentDN=41069119,agentPwd=***** socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229797297: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: CTISetAgentStateReqMsg (Rsrc:41069119 InvokeID:317276 State:AVAILABLE Forced:True) 229797298: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069119 .processCTIAvailableMsg(CTISetAgentStateReqMsg (Rsrc:41069119 InvokeID:317276 State:AVAILABLE Forced:True)) 229797299: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069119 New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 229797300: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069119 .canAddToVoiceARL() 229797301: Jun 10 18:15:09.517 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.offerResource(41069119) 229797302: Jun 10 18:15:09.517 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-22] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229797303: Jun 10 18:15:09.517 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: OfferRsrcReqMsg (Rsrc:41069119) 229797304: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 274 .getHighestPriorityContact() returning null 229797305: Jun 10 18:15:09.517 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-22] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] monitoredDeviceDN:41069119, agentDN:41069119, agentID:41069119, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = 41069119, agentExtension = 41069119, agentID_Long = 41069119 } to outboundQ 229797306: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 250 .getHighestPriorityContact() returning null 229797307: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 5 .getHighestPriorityContact() returning null 229797308: Jun 10 18:15:09.517 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-22] CRACTIEventHandler: EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] invokeID:317276 } to outboundQ 229797309: Jun 10 18:15:09.517 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: returning null from ContactMgr.offerResource(41069119) because there are no waiting contacts 229797310: Jun 10 18:15:09.517 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069119 .invokeRMWf() 229797311: Jun 10 18:15:09.517 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229797312: Jun 10 18:15:09.517 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229797313: Jun 10 18:15:09.517 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229797314: Jun 10 18:15:09.517 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146120 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146120 Start time (ms): 1560201309517 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 274} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069119} } Number of executed steps: 0 Current step: Start <<<<< 229797315: Jun 10 18:15:09.517 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146120 : Start 229797316: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146120 : GetCSQProperties 229797317: Jun 10 18:15:09.518 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146120 Executing GetESDPropertiesStep 229797318: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146120 : Switch String ( rsc ) 229797319: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146120 : InsertRsrcSkill 229797320: Jun 10 18:15:09.518 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Task:43001146120 Executing InsertRsrcSkillStep 229797321: Jun 10 18:15:09.518 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn != null 229797322: Jun 10 18:15:09.518 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 != null 229797323: Jun 10 18:15:09.518 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 =1 229797324: Jun 10 18:15:09.518 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: searching / Rn = 1 / Rn_1 = 1 / Rx = 1 229797325: Jun 10 18:15:09.518 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn <= Rx - insert after 229797326: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146120 : End 229797327: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146120 Start time (ms): 1560201309517 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Most Skilled by Order} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 274} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069119} } Number of executed steps: 5 Current step: End <<<<< 229797328: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229797329: Jun 10 18:15:09.518 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069119, state:3, csqID:-1) 229797330: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229797331: Jun 10 18:15:09.518 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229797332: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229797333: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069119, agentExtension=41069119, agentInstrument=null, agentID_Long=41069119, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069119, reqMaskExtension=41069119, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various sockets } 229797334: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797335: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675588,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44854,Original thread priority=null,Time=null,Exception=null 229797336: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069119, agentExtension=41069119, agentInstrument=null, agentID_Long=41069119, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069119, reqMaskExtension=41069119, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797337: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797338: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633008,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44846,Original thread priority=null,Time=null,Exception=null 229797339: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069119, agentExtension=41069119, agentInstrument=null, agentID_Long=41069119, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069119, reqMaskExtension=41069119, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797340: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 229797341: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=317276 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229797342: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229797343: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797344: Jun 10 18:15:09.518 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229797345: Jun 10 18:15:09.518 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675588-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675588-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797346: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146121 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146121 Start time (ms): 1560201309518 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 250} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069119} } Number of executed steps: 0 Current step: Start <<<<< 229797347: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146121 : Start 229797348: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675588-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797349: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146121 : GetCSQProperties 229797350: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675588] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675588,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797351: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146121 Executing GetESDPropertiesStep 229797352: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675588-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675588-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797353: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146121 : Switch String ( rsc ) 229797354: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146121 : InsertRsrcSkill 229797355: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675588-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797356: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Task:43001146121 Executing InsertRsrcSkillStep 229797357: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn != null 229797358: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675588] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675588,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797359: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 != null 229797360: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 =1 229797361: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44854] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44854,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675588,Original thread priority=null,Time=null,Exception=null 229797362: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: searching / Rn = 1 / Rn_1 = 1 / Rx = 1 229797363: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn <= Rx - insert after 229797364: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633008-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633008-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797365: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146121 : End 229797366: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633008-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797367: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146121 Start time (ms): 1560201309518 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Most Skilled by Order} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 250} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069119} } Number of executed steps: 5 Current step: End <<<<< 229797368: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633008] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633008,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797369: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229797370: Jun 10 18:15:09.519 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44846] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44846,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633008,Original thread priority=null,Time=null,Exception=null 229797371: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229797372: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229797373: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229797374: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146122 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146122 Start time (ms): 1560201309519 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069119} } Number of executed steps: 0 Current step: Start <<<<< 229797375: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146122 : Start 229797376: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146122 : GetCSQProperties 229797377: Jun 10 18:15:09.519 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146122 Executing GetESDPropertiesStep 229797378: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146122 : Switch String ( rsc ) 229797379: Jun 10 18:15:09.519 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146122 : InsertRsrcLongestAvailable 229797380: Jun 10 18:15:09.520 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcLongestAvailableStep: Task:43001146122 Executing InsertRsrcLongestAvailable 229797381: Jun 10 18:15:09.520 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146122 : End 229797382: Jun 10 18:15:09.520 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146122 Start time (ms): 1560201309519 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Longest Available} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069119} } Number of executed steps: 5 Current step: End <<<<< 229797383: Jun 10 18:15:09.520 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229797384: Jun 10 18:15:09.520 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069119 Contacts: 229797385: Jun 10 18:15:09.520 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069119 PrevState: AVAILABLE PrevStateSet:false 229797386: Jun 10 18:15:09.520 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069136 Order:1) 229797387: Jun 10 18:15:09.520 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069136 Order:1) 229797388: Jun 10 18:15:09.520 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15)(A_CSQ_CCOA_CALLCENTER 41069136 Order:8) 229797389: Jun 10 18:15:10.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,064,958,Exception=null 229797390: Jun 10 18:15:10.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,064,959,Exception=null 229797391: Jun 10 18:15:10.310 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (userIATA=="1") Then 229797392: Jun 10 18:15:10.310 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : XML_OPEN_CLOSE = Create XML Document (XML_OPEN_CLOSE) 229797393: Jun 10 18:15:10.310 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : OPEN_CLOSE = Get XML Document Data(XML_OPEN_CLOSE, "/SETTING/VALUE") 229797394: Jun 10 18:15:10.311 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (OPEN_CLOSE== "false") Then 229797395: Jun 10 18:15:10.311 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Goto Check_IATA 229797396: Jun 10 18:15:10.311 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Check_IATA: 229797397: Jun 10 18:15:10.312 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : SessionID = Get Session (SessionMappingIDCustomer) 229797398: Jun 10 18:15:10.312 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (SessionID == null) Then 229797399: Jun 10 18:15:10.312 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : baseAgencias = Get Session Info (SessionID, "baseAgencias") 229797400: Jun 10 18:15:10.312 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : listIATA = Get XML Document Data(baseAgencias, "/IATALIST/IATA[@CLI='"+userIATA+"']") 229797401: Jun 10 18:15:10.423 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (listIATA!=null) Then 229797402: Jun 10 18:15:10.423 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Increment count 229797403: Jun 10 18:15:10.423 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (count>2) Then 229797404: Jun 10 18:15:10.423 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Goto GetDigits 229797405: Jun 10 18:15:10.423 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : GetDigits: 229797406: Jun 10 18:15:10.423 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : userIATA = Get Digit String (--Triggering Contact--) 229797407: Jun 10 18:15:11.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,065,958,Exception=null 229797408: Jun 10 18:15:11.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,065,958,Exception=null 229797409: Jun 10 18:15:11.405 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229797410: Jun 10 18:15:11.639 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] RequestImpl: Route Connection=[41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv 41039696:Ramal ON:1, cause=100, metacode=129, isMaster=true 229797411: Jun 10 18:15:11.639 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229797412: Jun 10 18:15:11.639 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000B2E13A044F146D00000000 229797413: Jun 10 18:15:11.640 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54731) from null 229797414: Jun 10 18:15:11.640 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229797415: Jun 10 18:15:11.640 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54731,implId=11723066/4,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=null,seq num=-1,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146D00000000,DestProtocolCallRef=null,TP=null 229797416: Jun 10 18:15:11.640 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229797417: Jun 10 18:15:11.640 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316874 : ContactSessionChanged received for App FW contact 54731, iefSourceContact is 78831930 [11723066/4] (241737) 229797418: Jun 10 18:15:11.640 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229797419: Jun 10 18:15:11.640 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54731 229797420: Jun 10 18:15:11.640 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num 0 229797421: Jun 10 18:15:11.640 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229797422: Jun 10 18:15:11.640 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, newConnectionCallID: 78831930, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229797423: Jun 10 18:15:11.640 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229797424: Jun 10 18:15:11.640 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, newConnectionDeviceIDType: 0, newConnectionCallID: 78831930, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229797425: Jun 10 18:15:11.640 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->OFFERED, CTI Port selected: TP[id=311,implId=2064,state=IN_USE] 229797426: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797427: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675589,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44833,Original thread priority=null,Time=null,Exception=null 229797428: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, newConnectionDeviceIDType: 0, newConnectionCallID: 78831930, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229797429: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675589-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675589-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797430: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797431: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675589-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229797432: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633009,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44799,Original thread priority=null,Time=null,Exception=null 229797433: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675589] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675589,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797434: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, newConnectionDeviceIDType: 0, newConnectionCallID: 78831930, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797435: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633009-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633009-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797436: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633009-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229797437: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633009] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633009,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797438: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44799] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44799,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633009,Original thread priority=null,Time=null,Exception=null 229797439: Jun 10 18:15:11.641 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44833] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44833,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675589,Original thread priority=null,Time=null,Exception=null 229797440: Jun 10 18:15:11.654 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229797441: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000B2E13A044F146D00000000 229797442: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000B2E13A044F146D00000000 229797443: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000B2E13A044F146D00000000 229797444: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229797445: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229797446: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229797447: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000B2E13A044F146E00000000 229797448: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000B2E13A044F146E00000000 229797449: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000B2E13A044F146E00000000 229797450: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781522-CALL_EVENT_LOG:2064] RequestImpl: Got CallActiveEv, ConnCreatedEv 41039696:Ramal ON:1, ConnInProgressEv 41039696:Ramal ON:1, CallCtlConnOfferedEv 41039696:Ramal ON:1, ConnCreatedEv 1430129880::2, ConnConnectedEv 1430129880::2, CallCtlConnEstablishedEv 1430129880::2, ConnCreatedEv 2064:UCCX CTI Port:1, events on the AddressCallObserver. 229797451: Jun 10 18:15:11.655 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781524-CALL_EVENT_LOG:2064] RequestImpl: Got ConnInProgressEv 2064:UCCX CTI Port:1, CallCtlConnOfferedEv 2064:UCCX CTI Port:1, events on the AddressCallObserver. 229797452: Jun 10 18:15:11.659 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54731,implId=11723066/4,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] 229797453: Jun 10 18:15:11.659 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182842-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->OFFERED has 2 current sessions active. 229797454: Jun 10 18:15:11.659 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781523-CALL_CONN_OFFERED:2064] RequestImpl: CallID: 54731, MediaID: 11723066/4 CallCtlConnOfferedEv received for CTI Port: 2064, lastRedirectedAddress: 41039696 229797455: Jun 10 18:15:11.662 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781525-CALL_EVENT_LOG:2064] RequestImpl: CallID:54731 MediaId:11723066/4 Got CallObservationEndedEv, events on the AddressCallObserver. 229797456: Jun 10 18:15:11.662 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781526-CONN_DISCONNECTED] RequestImpl: RP[num=41039696], conn=[41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41039696:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229797457: Jun 10 18:15:11.663 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781523-CALL_CONN_OFFERED:2064] RequestImpl: CallID: 54731, MediaID: 11723066/4 Accepting call for CTI Route Point: 41039696 on CTI Port: 2064, ciscoCause=0 229797458: Jun 10 18:15:11.664 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] CallImpl: Call.accepted() JTAPICallContact[id=54731,implId=11723066/4,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] 229797459: Jun 10 18:15:11.664 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] RequestImpl: CallID:54731 MediaId:11723066/4, TerminalConnection to Terminal: UCCX_2064 is RINGING, [2064:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->ALERTING 229797460: Jun 10 18:15:11.664 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] InCallObserverImpl: CallID:54731 MediaId:11723066/4 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229797461: Jun 10 18:15:11.664 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,975,Exception=null 229797462: Jun 10 18:15:11.665 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797463: Jun 10 18:15:11.665 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] CallImpl: Call.attributed() JTAPICallContact[id=54731,implId=11723066/4,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] 229797464: Jun 10 18:15:11.665 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef 229797465: Jun 10 18:15:11.665 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229797466: Jun 10 18:15:11.665 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229797467: Jun 10 18:15:11.665 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] RequestImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 associated with Task ID: 43001146123 229797468: Jun 10 18:15:11.665 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ICDContactAdapter: ICDContactAdapter 316874 : ContactAttributed received for App FW contact 54731, iefSourceContact is 78831930 [11723066/4] (241737) 229797469: Jun 10 18:15:11.665 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229797470: Jun 10 18:15:11.665 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229797471: Jun 10 18:15:11.666 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229797472: Jun 10 18:15:11.666 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11723066/4, 2064) 229797473: Jun 10 18:15:11.666 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2064 contact ID: 11723066/4 229797474: Jun 10 18:15:11.666 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute Task 43001146123 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,desc=Trigger for FrontEnd Agencias LATAM,enabled=true,max=80,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-10 09:48:43.0,recordId=2151,desc=Trigger for FrontEnd Agencias LATAM,name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,enabled=true,sessions=80,script=SCRIPT[NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201311664,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:01.0,recordId=2121,desc=Cisco JTAPI Trigger,name=41039696,type=Cisco JTAPI Trigger,appName=UCCX_AGENCIAS_LATAM,enabled=true,sessions=80,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41039696,redirectCSS=redirecting.party,cmDeviceName=UCCX_NUCLEO_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for FrontEnd Agencias LATAM - Nucleo and E,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54731,implId=11723066/4,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146123,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146123 Start time (ms): 1560201311664 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/NucleoNegocio_Holidays.xml]} {dateFromList, java.lang.String, ""} {noWorkA, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSGForaHorario.wav]} {userIATA, java.lang.String, ""} {baseAgencias, com.cisco.doc.Document, DOC[NUCLEO_NEGOCIO/Nucleo_Base_Agencias_20-05-2019.xml]} {agencia, java.lang.String, ""} {segmentacao, java.lang.String, ""} {prioridadeSt, java.lang.String, ""} {prioridadeInt, java.lang.Integer, 0} {menuTopOpp, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MenuTopOpp-NEW.wav]} {menuLoyalActive, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MenuLoyalAct-New.wav]} {menuNoTarget, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MenuNoTarget.wav]} {msgFila2, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\ExecutivosOcupados.wav]} {msgFila1, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\ExecutivosAtendimento.wav]} {user, com.cisco.user.User, null} {passagemQueue, java.lang.Integer, 0} {msgFila3, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Espera.wav]} {listIATA, java.lang.String, ""} {msgFilaMusica, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Espera.wav]} {IATADigits, java.lang.Integer, 0} {count, java.lang.Integer, 0} {DateString, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {DataResult, java.lang.String, ""} {A_get_ani, java.lang.String, ""} {A_string_estadistica, java.lang.String, ""} {A_int_estadistica, java.lang.Integer, 0} {A_mensaje_numero, com.cisco.prompt.Playable, P[]} {A_mensaje_atendiemiento, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\TiempoEstimado.wav]} {A_timezone, java.lang.String, ""} {A_grupo, java.lang.String, ""} {A_mensaje_resultado, com.cisco.prompt.Playable, P[]} {A_CSQ_KA_TOP_SERIES_DESK_SAO, java.lang.String, "A_CSQ_KA_TOP_SERIES_DESK_SAO"} {A_CSQ_KA_TOP_GD_LATAM_SAO, java.lang.String, "A_CSQ_KA_TOP_GD_LATAM_SAO"} {A_CSQ_KA_TOP_GD_LATAM_EVENTOS_SAO, java.lang.String, "A_CSQ_KA_TOP_GD_LATAM_EVENTOS_SAO"} {A_CSQ_LY_AC_SERIES_DESK_SAO, java.lang.String, "A_CSQ_LY_AC_SERIES_DESK_SAO"} {A_CSQ_LY_AC_GD_LATAM_SAO, java.lang.String, "A_CSQ_LY_AC_GD_LATAM_SAO"} {A_CSQ_LY_AC_GD_LATAM_EVENTOS_SAO, java.lang.String, "A_CSQ_LY_AC_GD_LATAM_EVENTOS_SAO"} {A_CSQ_NO_TARGET_LATAM_SAO, java.lang.String, "A_CSQ_NO_TARGET_LATAM_SAO"} {A_CSQ_NT_GD_LATAM_SAO, java.lang.String, "A_CSQ_NT_GD_LATAM_SAO"} {A_CSQ_NT_GD_LATAM_EVENTOS_SAO, java.lang.String, "A_CSQ_NT_GD_LATAM_EVENTOS_SAO"} {A_base, java.lang.String, ""} {A_GMT_3, java.lang.String, "GMT-2"} {A_GMT_4, java.lang.String, "GMT-2"} {A_GMT_3_OpenTime, java.sql.Time, T["9:00:00 AM", TZ[Etc/GMT+2]]} {A_GMT_3_CloseTime, java.sql.Time, T["6:30:00 PM", TZ[Etc/GMT+2]]} {A_GMT_4_CloseTime, java.sql.Time, T["6:30:00 PM", TZ[Etc/GMT+2]]} {A_XML_ANIList, com.cisco.doc.Document, DOC[NUCLEO_NEGOCIO/Nucleo_ANI_Listado_21-06-2017.xml]} {A_AREA_CODE, java.lang.String, ""} {A_mensaje_segundos, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Segundos.wav]} {A_mensaje_minutos, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Minutos.wav]} {A_timezone_2, java.lang.String, ""} {Timeout, java.lang.Integer, 10} {A_GMT_4_OpenTime, java.sql.Time, T["9:00:00 AM", TZ[Etc/GMT+2]]} {SessionMappingIDDate, java.lang.Integer, 410391003} {SessionID, com.cisco.session.Session, null} {SessionMappingIDCustomer, java.lang.Integer, 410391002} {SessionMappingIDANIList, java.lang.Integer, 410391001} {Informacoes, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Informacoes.wav]} {Negociacao, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Negociacao.wav]} {ClubeLATAM, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/ClubeLATAM.wav]} {InsiraIATA, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/InsiraIATA.wav]} {A_CSQ_TOP_DESK_SAO_INFO, java.lang.String, "A_CSQ_TOP_DESK_SAO_INFO"} {A_CSQ_TOP_DESK_SAO_NEGO, java.lang.String, "A_CSQ_TOP_DESK_SAO_NEGO"} {A_CSQ_TOP_DESK_SAO_CLUBE, java.lang.String, "A_CSQ_TOP_DESK_SAO_CLUBE"} {A_CSQ_ISS_LATAM_SAO_INFO, java.lang.String, "A_CSQ_ISS_LATAM_SAO_INFO"} {A_CSQ_ISS_LATAM_SAO_NEGO, java.lang.String, "A_CSQ_ISS_LATAM_SAO_NEGO"} {A_CSQ_ISS_LATAM_SAO_CLUBE, java.lang.String, "A_CSQ_ISS_LATAM_SAO_CLUBE"} {A_CSQ_OPP_DESK_SAO_INFO, java.lang.String, "A_CSQ_OPP_DESK_SAO_INFO"} {A_CSQ_OPP_DESK_SAO_NEGO, java.lang.String, "A_CSQ_OPP_DESK_SAO_NEGO"} {A_CSQ_OPP_DESK_SAO_CLUBE, java.lang.String, "A_CSQ_OPP_DESK_SAO_CLUBE"} {A_CSQ_HC_AGENCIAS_HVL, java.lang.String, "A_CSQ_HC_AGENCIAS_HVL"} {A_CSQ_RM1_CORP, java.lang.String, "A_CSQ_RM1_CORP"} {A_CSQ_RM1_CONS, java.lang.String, "A_CSQ_RM1_CONS"} {A_CSQ_RM1_OPER, java.lang.String, "A_CSQ_RM1_OPER"} {A_CSQ_RM1_OTA, java.lang.String, "A_CSQ_RM1_OTA"} {A_CSQ_RM2_CORP, java.lang.String, "A_CSQ_RM2_CORP"} {A_CSQ_RM2_CONS, java.lang.String, "A_CSQ_RM2_CONS"} {A_CSQ_RM2_OPER, java.lang.String, "A_CSQ_RM2_OPER"} {A_CSQ_RM2_OTA, java.lang.String, "A_CSQ_RM2_OTA"} {A_CSQ_RM3_CORP, java.lang.String, "A_CSQ_RM3_CORP"} {A_CSQ_RM3_CONS, java.lang.String, "A_CSQ_RM3_CONS"} {A_CSQ_RM3_OPER, java.lang.String, "A_CSQ_RM3_OPER"} {A_CSQ_RM3_OTA, java.lang.String, "A_CSQ_RM3_OTA"} {grupo, java.lang.String, ""} {A_CSQ_TOP_GD_CORP_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_CORP_LATAM_EVENTOS"} {A_CSQ_TOP_GD_CONS_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_CONS_LATAM_EVENTOS"} {A_CSQ_TOP_GD_OPER_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_OPER_LATAM_EVENTOS"} {A_CSQ_TOP_GD_OTA_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_OTA_LATAM_EVENTOS"} {A_CSQ_TOP_GD_CORP_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_CORP_LATAM_GRUPOS"} {A_CSQ_TOP_GD_CONS_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_CONS_LATAM_GRUPOS"} {A_CSQ_TOP_GD_OPER_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_OPER_LATAM_GRUPOS"} {A_CSQ_TOP_GD_OTA_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_OTA_LATAM_GRUPOS"} {A_CSQ_LY_GD_CORP_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_CORP_LATAM_EVENTOS"} {A_CSQ_LY_GD_CONS_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_CONS_LATAM_EVENTOS"} {A_CSQ_LY_GD_OPER_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_OPER_LATAM_EVENTOS"} {A_CSQ_LY_GD_OTA_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_OTA_LATAM_EVENTOS"} {A_CSQ_LY_GD_CORP_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_CORP_LATAM_GRUPOS"} {A_CSQ_LY_GD_CONS_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_CONS_LATAM_GRUPOS"} {A_CSQ_LY_GD_OPER_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_OPER_LATAM_GRUPOS"} {A_CSQ_LY_GD_OTA_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_OTA_LATAM_GRUPOS"} {sCTIETAM, java.lang.String, "41030098"} {pOption_ETAM, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Opcao_ETAM.wav]} {opt_1_2_3, com.cisco.prompt.Playable, P[]} {Msg_Timeout, java.lang.String, ""} {pWelcome_FrontEnd, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Welcome_NCL.wav]} {Digito_1, java.lang.String, ""} {msgtemp, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\msg_temp.wav]} {A_CSQ_HC_TOP_EMPRESAS, java.lang.String, "A_CSQ_HC_TOP_EMPRESAS"} {IATA_OPTION1, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/IATA_Option1.wav]} {XML_OPEN_CLOSE, com.cisco.doc.Document, DOC[NUCLEO_NEGOCIO/NCL_BASE.xml]} {OPEN_CLOSE, java.lang.String, ""} {MSG_PAUSE_INTERROMPIDO, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_Interrompido.wav]} {A_CSQ_TO_CONS_GRP_CORP, java.lang.String, "A_CSQ_TO_CONS_GRP_CORP"} {A_CSQ_TO_CONS_GRP_TUR, java.lang.String, "A_CSQ_TO_CONS_GRP_TUR"} {MSG_GRP_CORP, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_GRP_CORP.wav]} {MSG_GRP_TUR, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_GRP_TUR.wav]} {A_CSQ_TO_CORP_GRP_CORP, java.lang.String, "A_CSQ_TO_CORP_GRP_CORP"} {A_CSQ_TO_CORP_GRP_TUR, java.lang.String, "A_CSQ_TO_CORP_GRP_TUR"} {A_CSQ_TO_OPE_GRP_CORP, java.lang.String, "A_CSQ_TO_OPE_GRP_CORP"} {A_CSQ_TO_OPE_GRP_TUR, java.lang.String, "A_CSQ_TO_OPE_GRP_TUR"} {A_CSQ_TO_OTA_GRP_CORP, java.lang.String, "A_CSQ_TO_OTA_GRP_CORP"} {A_CSQ_TO_OTA_GRP_TUR, java.lang.String, "A_CSQ_TO_OTA_GRP_TUR"} {A_CSQ_LY_CORP_GRP_CORP, java.lang.String, "A_CSQ_LY_CORP_GRP_CORP"} {A_CSQ_LY_CORP_GRP_TUR, java.lang.String, "A_CSQ_LY_CORP_GRP_TUR"} {A_CSQ_LY_CONS_GRP_CORP, java.lang.String, "A_CSQ_LY_CONS_GRP_CORP"} {A_CSQ_LY_CONS_GRP_TUR, java.lang.String, "A_CSQ_LY_CONS_GRP_TUR"} {A_CSQ_LY_OPE_GRP_CORP, java.lang.String, "A_CSQ_LY_OPE_GRP_CORP"} {A_CSQ_LY_OPE_GRP_TUR, java.lang.String, "A_CSQ_LY_OPE_GRP_TUR"} {A_CSQ_LY_OTA_GRP_CORP, java.lang.String, "A_CSQ_LY_OTA_GRP_CORP"} {A_CSQ_LY_OTA_GRP_TUR, java.lang.String, "A_CSQ_LY_OTA_GRP_TUR"} {A_CSQ_NT_GRP_CORP, java.lang.String, "A_CSQ_NT_GRP_CORP"} {A_CSQ_NT_GRP_TUR, java.lang.String, "A_CSQ_NT_GRP_TUR"} {OPT_ELATAM, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_OPT_ELATAM.wav]} {Satisfacao_NCL, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Satisfacao_NCL.wav]} {Satisfacao_NCL01, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Satisfacao_NCL1.wav]} {IATA_OPTIONA01, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_IATA_Option1.wav]} {MSG_MenuNew, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MSG_MenuNew.wav]} {A_CSQ_RM1_GRUPOS, java.lang.String, "A_CSQ_RM1_GRUPOS"} {A_CSQ_RM1_EVENTOS, java.lang.String, "A_CSQ_RM1_EVENTOS"} {A_CSQ_RM2_GRUPOS, java.lang.String, "A_CSQ_RM2_GRUPOS"} {A_CSQ_RM2_EVENTOS, java.lang.String, "A_CSQ_RM2_EVENTOS"} {A_CSQ_RM3_GRUPOS, java.lang.String, "A_CSQ_RM3_GRUPOS"} {A_CSQ_RM3_EVENTOS, java.lang.String, "A_CSQ_RM3_EVENTOS"} {A_CSQ_NON_TARGET_GRUPOS, java.lang.String, "A_CSQ_NON_TARGET_GRUPOS"} {A_CSQ_NON_TARGET_EVENTOS, java.lang.String, "A_CSQ_NON_TARGET_EVENTOS"} {Rm, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_GED125ExpCallVariables, java.util.Hashtable, {user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@8c16e0}} } Number of executed steps: 0 Current step: Start <<<<< 229797475: Jun 10 18:15:11.666 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Start 229797476: Jun 10 18:15:11.666 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:12591865/2 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:null 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229797477: Jun 10 18:15:11.667 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : /* Script BACKEND atendimento ... */ 229797478: Jun 10 18:15:11.667 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns null 229797479: Jun 10 18:15:11.667 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: adding RmCm contact with call ID 11723066/4 (78831930) to session 118000270648 229797480: Jun 10 18:15:11.667 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Accept (--Triggering Contact--) 229797481: Jun 10 18:15:11.667 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addRmCmContact(11723066/4/78831930, 78831930 [11723066/4]) 229797482: Jun 10 18:15:11.667 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Making Monitoring flag=true old flag value =false 229797483: Jun 10 18:15:11.667 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact54731 229797484: Jun 10 18:15:11.667 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 118000270648 session seq num 0 229797485: Jun 10 18:15:11.668 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54731 229797486: Jun 10 18:15:11.668 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2064 contact type IAQ Secondary call ID 11723066/4 session 118000270648 session seq num 0 isRedirectFromWF false 229797487: Jun 10 18:15:11.668 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2064 229797488: Jun 10 18:15:11.668 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2064:false 229797489: Jun 10 18:15:11.668 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, callType: 1, connDeviceID: 2064, ani: 1430129880, dnis: 41039696, dialedNumber: 41039696, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 229797490: Jun 10 18:15:11.668 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactCreatedEvent 229797491: Jun 10 18:15:11.668 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229797492: Jun 10 18:15:11.668 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-2] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1430129880 229797493: Jun 10 18:15:11.668 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 1430129880:false 229797494: Jun 10 18:15:11.668 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229797495: Jun 10 18:15:11.668 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-2] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2064 229797496: Jun 10 18:15:11.668 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 229797497: Jun 10 18:15:11.668 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 2064:false 229797498: Jun 10 18:15:11.668 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, calledPartyDisposition: 0, connectionDeviceID: 2064, ani: 1430129880, dnis: 41039696, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 229797499: Jun 10 18:15:11.668 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797500: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675590,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229797501: Jun 10 18:15:11.669 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229797502: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, calledPartyDisposition: 0, connectionDeviceID: 2064, ani: 1430129880, dnis: 41039696, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229797503: Jun 10 18:15:11.669 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():monCall is null 229797504: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675590-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675590-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797505: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797506: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675590-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229797507: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633010,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44843,Original thread priority=null,Time=null,Exception=null 229797508: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675590] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675590,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797509: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675590,Original thread priority=null,Time=null,Exception=null 229797510: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633010-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633010-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797511: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633010-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229797512: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633010] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633010,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797513: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44843] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44843,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633010,Original thread priority=null,Time=null,Exception=null 229797514: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2064, connectionCallID: 78831930, lineType: 3, skillGroupNumber: -1, serviceNumber: 3, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2064, alertingDeviceID: 2064, callingDeviceID: 1430129880, calledDeviceID: 2064, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 1430129880, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229797515: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, calledPartyDisposition: 0, connectionDeviceID: 2064, ani: 1430129880, dnis: 41039696, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797516: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2064, connectionCallID: 78831930, lineType: 3, skillGroupNumber: -1, serviceNumber: 3, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2064, alertingDeviceID: 2064, callingDeviceID: 1430129880, calledDeviceID: 2064, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 1430129880, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229797517: Jun 10 18:15:11.669 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: Got contact presented event 229797518: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229797519: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2064, alertingDeviceID: 2064, callingDeviceID: 1430129880, calledDeviceID: 2064, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 1430129880, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229797520: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797521: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675591,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44793,Original thread priority=null,Time=null,Exception=null 229797522: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2064, alertingDeviceID: 2064, callingDeviceID: 1430129880, calledDeviceID: 2064, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 1430129880, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229797523: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675591-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675591-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797524: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797525: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675591-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229797526: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633011,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44803,Original thread priority=null,Time=null,Exception=null 229797527: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2064, alertingDeviceID: 2064, callingDeviceID: 1430129880, calledDeviceID: 2064, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 1430129880, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797528: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633011-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633011-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797529: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633011-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229797530: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633011] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633011,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797531: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675591] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675591,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797532: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44793] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44793,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675591,Original thread priority=null,Time=null,Exception=null 229797533: Jun 10 18:15:11.670 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44803] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44803,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633011,Original thread priority=null,Time=null,Exception=null 229797534: Jun 10 18:15:11.676 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] RequestImpl: CallID:54731 MediaId:11723066/4 Task:43001146123, TerminalConnection to Terminal: UCCX_2064 is ACTIVE 229797535: Jun 10 18:15:11.676 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] ICDContactAdapter: ICDContactAdapter 316874 : ContactAccepted received for App FW contact 54731, iefSourceContact is 78831930 [11723066/4] (241737) 229797536: Jun 10 18:15:11.676 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:11723066/4 Type:IAQ) 229797537: Jun 10 18:15:11.676 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-TERM_CONN_EV:2064] CallImpl: Call.answered() JTAPICallContact[id=54731,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146123,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] 229797538: Jun 10 18:15:11.677 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229797539: Jun 10 18:15:11.677 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2064 229797540: Jun 10 18:15:11.677 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:12591865/2 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:null 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229797541: Jun 10 18:15:11.677 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11723066/4, 2064) 229797542: Jun 10 18:15:11.677 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2064 contact ID: 11723066/4 229797543: Jun 10 18:15:11.678 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:12591865/2 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:null 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229797544: Jun 10 18:15:11.678 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54731 229797545: Jun 10 18:15:11.678 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2064 contact type IAQ session 118000270648 session seq num 0 229797546: Jun 10 18:15:11.678 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229797547: Jun 10 18:15:11.678 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229797548: Jun 10 18:15:11.678 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229797549: Jun 10 18:15:11.679 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-12] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1430129880 229797550: Jun 10 18:15:11.679 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-12] RsrcMgr: isCTIRoutePoint, addr: 1430129880:false 229797551: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:Supervisor with extension :2064 is null ... 229797552: Jun 10 18:15:11.679 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-12] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229797553: Jun 10 18:15:11.679 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-12] JtapiRIMgr: getAllDevicesForCall():monCall is null 229797554: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2064, connectionCallID: 78831930, lineType: 3, monitoredDeviceDN: 2064, eventReasonCode: 22, serviceNumber: 3, skillGroupNumber: -1, answeringDeviceID: 2064, callingDeviceID: 1430129880, calledDeviceID: 2064, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535} to BM clients 229797555: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2064, connectionCallID: 78831930, lineType: 3, monitoredDeviceDN: 2064, eventReasonCode: 22, serviceNumber: 3, skillGroupNumber: -1, answeringDeviceID: 2064, callingDeviceID: 1430129880, calledDeviceID: 2064, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 229797556: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler: Got contact connected event 229797557: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229797558: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2064, answeringDeviceID: 2064, calledDeviceID: 2064, callingDeviceID: 1430129880, lastRedirectDeviceID: null, remasks: [] to various sockets } 229797559: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797560: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675592,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44848,Original thread priority=null,Time=null,Exception=null 229797561: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2064, answeringDeviceID: 2064, calledDeviceID: 2064, callingDeviceID: 1430129880, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797562: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797563: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633012,Thread priority=4,Original Thread=ExecutorManagerImpl.pool-44828,Original thread priority=null,Time=null,Exception=null 229797564: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675592-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675592-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797565: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633012,Thread priority=5,Original Thread=null,Original thread priority=4,Time=null,Exception=null 229797566: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2064, answeringDeviceID: 2064, calledDeviceID: 2064, callingDeviceID: 1430129880, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797567: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675592-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229797568: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633012-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633012-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797569: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675592] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675592,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797570: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633012-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229797571: Jun 10 18:15:11.679 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44848] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44848,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675592,Original thread priority=null,Time=null,Exception=null 229797572: Jun 10 18:15:11.680 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633012] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633012,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797573: Jun 10 18:15:11.680 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44828] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44828,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633012,Original thread priority=null,Time=null,Exception=null 229797574: Jun 10 18:15:11.684 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229797575: Jun 10 18:15:11.684 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229797576: Jun 10 18:15:11.684 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229797577: Jun 10 18:15:11.685 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-633-OPEN_LOGICAL_CHANNEL:2064] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229797578: Jun 10 18:15:11.685 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229797579: Jun 10 18:15:11.685 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229797580: Jun 10 18:15:11.696 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229797581: Jun 10 18:15:11.696 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229797582: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : INICIO: 229797583: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : A_get_ani = Get Call Contact Info (--Triggering Contact--, Calling Number) 229797584: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Set A_AREA_CODE = A_get_ani.substring(0,2) 229797585: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : /* Checar dias de recesso ... */ 229797586: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Checa_Feriado: 229797587: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : SessionID = Get Session (SessionMappingIDDate) 229797588: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : If ( SessionID == null) Then 229797589: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : XMLdateList = Get Session Info (SessionID, "XMLdateList") 229797590: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Set DateString = DateNow.dom + "/" + DateNow.month + "/" + DateNow.year 229797591: Jun 10 18:15:11.696 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : DataResult = Get XML Document Data(XMLdateList, "/Holidays/Holiday[@Date='"+DateString+"']") 229797592: Jun 10 18:15:11.697 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : If (DataResult==null) Then 229797593: Jun 10 18:15:11.697 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Day of Week 229797594: Jun 10 18:15:11.697 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : If (A_AREA_CODE == null || A_AREA_CODE == " ") Then 229797595: Jun 10 18:15:11.697 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : SessionID = Get Session (SessionMappingIDANIList) 229797596: Jun 10 18:15:11.697 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : If ( SessionID == null) Then 229797597: Jun 10 18:15:11.697 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : A_XML_ANIList = Get Session Info (SessionID, "A_XML_ANIList") 229797598: Jun 10 18:15:11.697 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : A_timezone = Get XML Document Data(A_XML_ANIList, "/customers/customer[@ANI="+A_AREA_CODE+"]/@TIMEZONE") 229797599: Jun 10 18:15:11.723 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Switch String ( A_timezone ) 229797600: Jun 10 18:15:11.723 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Goto HorarioComercial 229797601: Jun 10 18:15:11.723 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : HorarioComercial: 229797602: Jun 10 18:15:11.723 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Time of Day 229797603: Jun 10 18:15:11.723 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Goto Workdays 229797604: Jun 10 18:15:11.723 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Workdays: 229797605: Jun 10 18:15:11.723 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Play Prompt (--Triggering Contact--, pWelcome_FrontEnd) 229797606: Jun 10 18:15:12.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,066,958,Exception=null 229797607: Jun 10 18:15:12.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,066,958,Exception=null 229797608: Jun 10 18:15:12.320 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-16-TASK:0xa031169f2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145842 : Delay 1 sec 229797609: Jun 10 18:15:12.368 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=25 type=CLEAR_CONNECTION_REQ,invokeId=317277, peripheralId:1, connectionCallId:46146291, connectionDeviceIdType: 65535, connectionDeviceId: 41038898, agentInstrument: null } 229797610: Jun 10 18:15:12.368 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=25 type=CLEAR_CONNECTION_REQ,invokeId=317277, peripheralId:1, connectionCallId:46146291, connectionDeviceIdType: 65535, connectionDeviceId: 41038898, agentInstrument: null socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229797611: Jun 10 18:15:12.368 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: CTIClearConnectionReqMsg CTIMgrTPCCReqMsg Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] invokeID:317277, peripheralId:1, connectionCallId:46146291, connectionDeviceIdType: 65535, connectionDeviceId: 41038898, agentInstrument: null 229797612: Jun 10 18:15:12.368 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=TPCCPROCESSOR,Mnemonic=ClearConnectionReqMsgHandler,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797613: Jun 10 18:15:12.368 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=TPCCPROCESSOR,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_RM_TPCCPROCESSOR-777-18677,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44840,Original thread priority=null,Time=null,Exception=null 229797614: Jun 10 18:15:12.368 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=TPCCPROCESSOR,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_RM_TPCCPROCESSOR-777-18677,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229797615: Jun 10 18:15:12.369 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TPCCPROCESSOR,Mnemonic=ClearConnectionReqMsgHandler,Executor type=null,Thread=MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797616: Jun 10 18:15:12.369 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] TPCCReqMsgHandler: TPCCRegMsgHandler.getRmCmCallContact: agent ext - 41038898 callId - 46146291 229797617: Jun 10 18:15:12.369 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler - isPostCallSurveyEnabled postCallSurveyDN: null 229797618: Jun 10 18:15:12.369 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler - isPostCallSurveyEnabled: Post Call Survey not configured 229797619: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229797620: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41038898 , Resource:41038898 229797621: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229797622: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:41038898 229797623: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229797624: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41038898 ID:null Type:UNKNOWN_CONTACT) 229797625: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41038898 ID:null Type:UNKNOWN_CONTACT)) 229797626: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41038898 , Resource:41038898 229797627: Jun 10 18:15:12.438 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229797628: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229797629: Jun 10 18:15:12.438 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:PAULO SANTOS ID:41038898 IAQ Extn:41038898 contact type UNKNOWN_CONTACT 229797630: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:41038898 229797631: Jun 10 18:15:12.438 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229797632: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41038898 ID:null Type:UNKNOWN_CONTACT) 229797633: Jun 10 18:15:12.438 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41038898, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: 46146291, connectionDeviceID: 41038898, clientAddress: 0 } to outboundQ 229797634: Jun 10 18:15:12.438 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229797635: Jun 10 18:15:12.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41038898 ID:null Type:UNKNOWN_CONTACT)) 229797636: Jun 10 18:15:12.438 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229797637: Jun 10 18:15:12.438 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229797638: Jun 10 18:15:12.438 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:PAULO SANTOS ID:41038898 IAQ Extn:41038898 contact type UNKNOWN_CONTACT 229797639: Jun 10 18:15:12.438 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146291, ConnectioinDeviceID: 41038898, ClientAddress: 0 to various sockets } 229797640: Jun 10 18:15:12.438 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797641: Jun 10 18:15:12.438 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229797642: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675593,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44816,Original thread priority=null,Time=null,Exception=null 229797643: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41038898, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: 46146291, connectionDeviceID: 41038898, clientAddress: 0 } to outboundQ 229797644: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229797645: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675593-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675593-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797646: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146291, ConnectioinDeviceID: 41038898, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797647: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797648: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633013,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229797649: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146291, ConnectioinDeviceID: 41038898, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797650: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229797651: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146291, ConnectioinDeviceID: 41038898, ClientAddress: 0 to various sockets } 229797652: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797653: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146291, ConnectioinDeviceID: 41038898, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797654: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797655: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675593-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797656: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146291, ConnectioinDeviceID: 41038898, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797657: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675593] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675593,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797658: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633013-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633013-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797659: Jun 10 18:15:12.439 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675593-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675593-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797660: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633013-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797661: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675593-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797662: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675593] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675593,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797663: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633013] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633013,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797664: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44816] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44816,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675593,Original thread priority=null,Time=null,Exception=null 229797665: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633013-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633013-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797666: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633013-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797667: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633013] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633013,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797668: Jun 10 18:15:12.440 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633013,Original thread priority=null,Time=null,Exception=null 229797669: Jun 10 18:15:12.442 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTermConnRecordingEndEv12591859/2 229797670: Jun 10 18:15:12.442 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RsrcMgr: RsrcMgr.decrementRecordingInSession() RsrcMgr.numRecordingInSession = -9 229797671: Jun 10 18:15:12.442 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229797672: Jun 10 18:15:12.442 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:12591859/2 CallCtlConnDisconnectedEv12591859/2 229797673: Jun 10 18:15:12.442 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CLEAR_CONNECTION_CONF } 229797674: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229797675: Jun 10 18:15:12.443 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CLEAR_CONNECTION_CONF,invokeId=317277 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229797676: Jun 10 18:15:12.443 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797677: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TPCCPROCESSOR,Mnemonic=ClearConnectionReqMsgHandler,Executor type=null,Thread=MIVR_SS_RM_TPCCPROCESSOR-777-18677,Thread priority=5,Original Thread=null,Original thread priority=null,Time=74,Exception=null 229797678: Jun 10 18:15:12.443 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675594,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44824,Original thread priority=null,Time=null,Exception=null 229797679: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:117:12591859/2 CallCtlTermConnDroppedEv 12591859/2 Unknown event. eventID:107:12591859/2 CallCtlConnDisconnectedEv12591859/2 CallInvalidEv 12591859/2 229797680: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnDroppedEv received for call 46146291 [12591859/2] and agent 41038898 229797681: Jun 10 18:15:12.443 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591859/2) returns 46146291 [12591859/2] 229797682: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 12591859/2 41038898 229797683: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 46146291 [12591859/2] has internal type IAQ, contact type: IAQ for agent 41038898 229797684: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229797685: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229797686: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 12591859/2 Rsrc: 41038898 CallingAddr: 2077 LRAddr:2077 Type:IAQ(Normal) 229797687: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr getCallingDeviceStr 229797688: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr currentCallingAddress retrieved. 229797689: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr CallingDeviceStr retreived: 11954515974 229797690: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallInvalidEv received for call:46146291 [12591859/2] 229797691: Jun 10 18:15:12.443 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591859/2) returns 46146291 [12591859/2] 229797692: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCallInvalidEv: getCiscoFeatureReason: 12 isBlindTransferToUnmonitoredExtn: false isBlindTransferred: false 229797693: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229797694: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:103:12591859/2 229797695: Jun 10 18:15:12.443 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229797696: Jun 10 18:15:12.443 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675594-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675594-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797697: Jun 10 18:15:12.444 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675594-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { CLEAR_CONNECTION_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797698: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:41038898 ID:12591859/2 Type:IAQ Cause:DROPPED Abort Exception:null) 229797699: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:41038898 ID:12591859/2 Type:IAQ Cause:DROPPED Abort Exception:null)) 229797700: Jun 10 18:15:12.444 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675594] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675594,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797701: Jun 10 18:15:12.444 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44824] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44824,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675594,Original thread priority=null,Time=null,Exception=null 229797702: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898 .removeActiveCall(12591859/2) 229797703: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898 .setDeviceState(DEVICE_IDLE) from DEVICE_TALKING 229797704: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Contact:12591859/2 isConnected: true 229797705: Jun 10 18:15:12.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591859/2) returns 46146291 [12591859/2] 229797706: Jun 10 18:15:12.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591859/2) returns 46146291 [12591859/2] 229797707: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146291 and agent 41038898 229797708: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: in processSessionTerminated, removing contact 12591859/2 from agent 41038898's contacts table 229797709: Jun 10 18:15:12.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146291[12591859/2] (241665) .removeConnectedResource(41038898) 229797710: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41038898 .removeContact(12591859/2) 229797711: Jun 10 18:15:12.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591859/2) returns 46146291 [12591859/2] 229797712: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146291 and agent 41038898 229797713: Jun 10 18:15:12.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54688 229797714: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap(): setting setCallEventsSentToCTIClients flag true for contact 229797715: Jun 10 18:15:12.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591859/2] 46146291 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:PAULO SANTOS ID:41038898 IAQ Extn:41038898 contact type IAQ session 118000270563 session seq num 0 229797716: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap() removing key for contact46146291 229797717: Jun 10 18:15:12.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591859/2) returns 46146291 [12591859/2] 229797718: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Inside isContactOnAnyMonitoredLine with Contact ExtType1 229797719: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: returning isContactOnAnyMonitoredLine with: true 229797720: Jun 10 18:15:12.444 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229797721: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: processSessionTerminiated with callclass - 0 contactType - 1for agent :41038898 229797722: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Out of all if blocks with states prev : 3 new state 8current state 7 229797723: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: agentStateChangeCauseCallType : 1 229797724: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41038898 New State:WORK Old State:IN_SESSION_PENDING_WORK Reason code:0 229797725: Jun 10 18:15:12.444 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229797726: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Wrapup Timer Task will activate for agent=41038898 in seconds=2 229797727: Jun 10 18:15:12.444 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-23] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038898 229797728: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD_AFTER,Executor id=WRAPUPTIMER,Mnemonic=RUNWRAPUP,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=2,000,Exception=null 229797729: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-23] RsrcMgr: isCTIRoutePoint, addr: 41038898:false 229797730: Jun 10 18:15:12.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=WRAPUPTIMER,Mnemonic=null,Executor type=com.cisco.executor.ClockDaemon,Thread=MIVR_SS_RM_WRAPUPTIMER-462-50150,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229797731: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-23] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229797732: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-23] JtapiRIMgr: getAllDevicesForCall():monCall is null 229797733: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Not Removing the Contact 12591859/2 associated with the resource 41038898 229797734: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: As the state of the resource is 8 229797735: Jun 10 18:15:12.445 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:41038898, connectionCallID: 46146291, monitoredDeviceDN: 41038898, releasingDeviceID: 41038898, releasingDeviceType: 76 } to outboundQ 229797736: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: End of processing with states prev : 3 new state 8current state 8 229797737: Jun 10 18:15:12.445 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229797738: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038898 Contacts: 229797739: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038898 PrevState: AVAILABLE PrevStateSet:true 229797740: Jun 10 18:15:12.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229797741: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_1_DUVIDAS_PROCEDIMENTOS_SISTEMAS: 229797742: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_3_DUVIDAS_PRODUTO_DESTINO: 229797743: Jun 10 18:15:12.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146291, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41038898, releasingDeviceID: 41038898, remasks: [] to various sockets } 229797744: Jun 10 18:15:12.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionInvalidMsg (ID:12591859/2) 229797745: Jun 10 18:15:12.445 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591859/2) returns 46146291 [12591859/2] 229797746: Jun 10 18:15:12.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797747: Jun 10 18:15:12.445 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-4] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229797748: Jun 10 18:15:12.445 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-4] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41038898, agentDN:41038898, agentID:41038898, monitorID = 0, stateDuration = 0, agentstate = WORK, eventreasoncode = 0, agentID = 41038898, agentExtension = 41038898, agentID_Long = 41038898 } to outboundQ 229797749: Jun 10 18:15:12.447 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: ICDContactAdapter 316831 : ContactTerminated received for App FW contact 54688, iefSourceContact is 46146291 [12591859/2] (241665) 229797750: Jun 10 18:15:12.447 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: RsrcMgrMsgProcessor: SessionInvalidMsg AgentCallContact - isBlindTransferred: false 229797751: Jun 10 18:15:12.447 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Firing ContactDisconnectedEventReqMsg for contact: 12591859/2 229797752: Jun 10 18:15:12.447 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: session 118000270563 .getParent() is null in SessionInvalidMsg for RmCm contact 46146291 [12591859/2] (241665) 229797753: Jun 10 18:15:12.447 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact54688 229797754: Jun 10 18:15:12.447 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: ContactEventsGenerator: session 118000270563 .getParent() is null contactId= 54688 229797755: Jun 10 18:15:12.447 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgr: ContactMgr.removeRmCmContact(12591859/2) 229797756: Jun 10 18:15:12.447 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591859/2] 46146291 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 118000270563, session seq num 0, rejReason 2, abortReason null 229797757: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler:got contactDisconnectedEvent 229797758: Jun 10 18:15:12.447 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-18] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229797759: Jun 10 18:15:12.447 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-18] JtapiRIMgr: getAllDevicesForCall():monCall is null 229797760: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 46146291, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 229797761: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler:got ContactDisconnected 229797762: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675595,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229797763: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146291, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41038898, releasingDeviceID: 41038898, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797764: Jun 10 18:15:12.447 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41038898, state:8, csqID:-1) 229797765: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797766: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633014,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44853,Original thread priority=null,Time=null,Exception=null 229797767: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633014,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229797768: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146291, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41038898, releasingDeviceID: 41038898, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797769: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229797770: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038898, agentExtension=41038898, agentInstrument=null, agentID_Long=41038898, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038898, reqMaskExtension=41038898, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]] to various sockets } 229797771: Jun 10 18:15:12.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797772: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038898, agentExtension=41038898, agentInstrument=null, agentID_Long=41038898, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038898, reqMaskExtension=41038898, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797773: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797774: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633014-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633014-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797775: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633014-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146291 } 229797776: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633014] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633014,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797777: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633014-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633014-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797778: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633014-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797779: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633014] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633014,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797780: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44853] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44853,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633014,Original thread priority=null,Time=null,Exception=null 229797781: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675595-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675595-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229797782: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675595-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146291 } 229797783: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675595] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675595,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null 229797784: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675595-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675595-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797785: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675595-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797786: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675595] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675595,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797787: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675595,Original thread priority=null,Time=null,Exception=null 229797788: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038898, agentExtension=41038898, agentInstrument=null, agentID_Long=41038898, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038898, reqMaskExtension=41038898, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797789: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 229797790: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146291, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: [] to various sockets } 229797791: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797792: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675596,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229797793: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146291, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797794: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797795: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633015,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44823,Original thread priority=null,Time=null,Exception=null 229797796: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146291, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797797: Jun 10 18:15:12.448 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675596-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675596-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797798: Jun 10 18:15:12.449 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633015-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633015-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797799: Jun 10 18:15:12.449 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675596-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146291 } 229797800: Jun 10 18:15:12.449 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675596] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675596,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797801: Jun 10 18:15:12.449 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675596,Original thread priority=null,Time=null,Exception=null 229797802: Jun 10 18:15:12.449 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633015-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146291 } 229797803: Jun 10 18:15:12.449 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633015] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633015,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797804: Jun 10 18:15:12.449 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44823] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44823,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633015,Original thread priority=null,Time=null,Exception=null 229797805: Jun 10 18:15:12.578 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229797806: Jun 10 18:15:13.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,067,958,Exception=null 229797807: Jun 10 18:15:13.256 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,067,958,Exception=null 229797808: Jun 10 18:15:13.320 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-16-TASK:0xa031169f2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145842 : Goto queueeLoop 2 229797809: Jun 10 18:15:13.320 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-16-TASK:0xa031169f2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145842 : queueeLoop 2: 229797810: Jun 10 18:15:13.320 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-16-TASK:0xa031169f2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145842 : Play Prompt (--Triggering Contact--, msg_01) 229797811: Jun 10 18:15:14.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,068,959,Exception=null 229797812: Jun 10 18:15:14.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,068,959,Exception=null 229797813: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_WRAPUPTIMER-462-50150-RUNWRAPUP] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRAPUPTIMER,Mnemonic=RUNWRAPUP,Executor type=null,Thread=MIVR_SS_RM_WRAPUPTIMER-462-50150-RUNWRAPUP,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,000,Exception=null 229797814: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_WRAPUPTIMER-462-50150-RUNWRAPUP] RequestImpl: Wrapup Timer Task activated (fired) for agent=41038898 229797815: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_WRAPUPTIMER-462-50150] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRAPUPTIMER,Mnemonic=RUNWRAPUP,Executor type=null,Thread=MIVR_SS_RM_WRAPUPTIMER-462-50150,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,000,Exception=null 229797816: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=WRAPUPTIMER,Mnemonic=null,Executor type=com.cisco.executor.ClockDaemon,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_SS_RM_WRAPUPTIMER-462-50150,Original thread priority=null,Time=null,Exception=null 229797817: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: WrapupTimerFiredMsg (Rsrc:41038898) 229797818: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898 .processWrapupTimerFiredMsg(WrapupTimerFiredMsg (Rsrc:41038898)) 229797819: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41038898 New State:AVAILABLE Old State:WORK Reason code:0 229797820: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Wrapup Timer Task Cancelling timerID=EDU.oswego.cs.dl.util.concurrent.ClockDaemon$TaskNode@155a590 for agent=41038898 229797821: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41038898 .removeAssociatedContact(Contact:12591859/2 229797822: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229797823: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898 .canAddToVoiceARL() 229797824: Jun 10 18:15:14.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.offerResource(41038898) 229797825: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41038898, agentDN:41038898, agentID:41038898, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = 41038898, agentExtension = 41038898, agentID_Long = 41038898 } to outboundQ 229797826: Jun 10 18:15:14.444 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactEndedEventReqMsg Contact54688 229797827: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229797828: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactEndedEvent 229797829: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038898, agentExtension=41038898, agentInstrument=null, agentID_Long=41038898, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038898, reqMaskExtension=41038898, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various sockets } 229797830: Jun 10 18:15:14.444 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11954515974 229797831: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797832: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 11954515974:false 229797833: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675597,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229797834: Jun 10 18:15:14.444 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038898 229797835: Jun 10 18:15:14.444 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 41038898:false 229797836: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146291 } to outboundQ 229797837: Jun 10 18:15:14.444 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactEnded 229797838: Jun 10 18:15:14.445 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: OfferRsrcReqMsg (Rsrc:41038898) 229797839: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675597-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675597-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797840: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038898, agentExtension=41038898, agentInstrument=null, agentID_Long=41038898, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038898, reqMaskExtension=41038898, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797841: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797842: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675597-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797843: Jun 10 18:15:14.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 215 .getHighestPriorityContact() returning null 229797844: Jun 10 18:15:14.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 217 .getHighestPriorityContact() returning null 229797845: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675597] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675597,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797846: Jun 10 18:15:14.445 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: returning null from ContactMgr.offerResource(41038898) because there are no waiting contacts 229797847: Jun 10 18:15:14.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038898 .invokeRMWf() 229797848: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675597,Original thread priority=null,Time=null,Exception=null 229797849: Jun 10 18:15:14.445 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41038898, state:3, csqID:-1) 229797850: Jun 10 18:15:14.445 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229797851: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633016,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44786,Original thread priority=null,Time=null,Exception=null 229797852: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038898, agentExtension=41038898, agentInstrument=null, agentID_Long=41038898, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038898, reqMaskExtension=41038898, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229797853: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { END_CALL_EVENT } 229797854: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146291, connectionDeviceID: to various sockets } 229797855: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229797856: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633016-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633016-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797857: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229797858: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229797859: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633016-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797860: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146124 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146124 Start time (ms): 1560201314445 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 215} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41038898} } Number of executed steps: 0 Current step: Start <<<<< 229797861: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633016] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633016,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797862: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146124 : Start 229797863: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44786] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44786,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633016,Original thread priority=null,Time=null,Exception=null 229797864: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146124 : GetCSQProperties 229797865: Jun 10 18:15:14.445 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146124 Executing GetESDPropertiesStep 229797866: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146124 : Switch String ( rsc ) 229797867: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146124 : InsertRsrcLongestAvailable 229797868: Jun 10 18:15:14.445 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcLongestAvailableStep: Task:43001146124 Executing InsertRsrcLongestAvailable 229797869: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146124 : End 229797870: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146124 Start time (ms): 1560201314445 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Longest Available} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 215} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41038898} } Number of executed steps: 5 Current step: End <<<<< 229797871: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229797872: Jun 10 18:15:14.445 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229797873: Jun 10 18:15:14.445 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797874: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229797875: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229797876: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675598,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229797877: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146291, connectionDeviceID: } to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229797878: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146125 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146125 Start time (ms): 1560201314445 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 217} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41038898} } Number of executed steps: 0 Current step: Start <<<<< 229797879: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797880: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675598-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675598-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797881: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146125 : Start 229797882: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633017,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44844,Original thread priority=null,Time=null,Exception=null 229797883: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146125 : GetCSQProperties 229797884: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146291, connectionDeviceID: } to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797885: Jun 10 18:15:14.446 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146125 Executing GetESDPropertiesStep 229797886: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633017-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633017-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797887: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633017-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146291 } 229797888: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633017] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633017,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797889: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44844] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44844,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633017,Original thread priority=null,Time=null,Exception=null 229797890: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675598-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146291 } 229797891: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675598] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675598,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797892: Jun 10 18:15:14.446 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675598,Original thread priority=null,Time=null,Exception=null 229797893: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146125 : Switch String ( rsc ) 229797894: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146125 : InsertRsrcLongestAvailable 229797895: Jun 10 18:15:14.446 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcLongestAvailableStep: Task:43001146125 Executing InsertRsrcLongestAvailable 229797896: Jun 10 18:15:14.446 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146125 : End 229797897: Jun 10 18:15:14.447 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146125 Start time (ms): 1560201314445 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Longest Available} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 217} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41038898} } Number of executed steps: 5 Current step: End <<<<< 229797898: Jun 10 18:15:14.447 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229797899: Jun 10 18:15:14.447 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038898 Contacts: 229797900: Jun 10 18:15:14.447 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_1_DUVIDAS_PROCEDIMENTOS_SISTEMAS: (A_CSQ_1_DUVIDAS_PROCEDIMENTOS_SISTEMAS 41038898 Order:11) 229797901: Jun 10 18:15:14.447 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_3_DUVIDAS_PRODUTO_DESTINO: (A_CSQ_3_DUVIDAS_PRODUTO_DESTINO 41038898 Order:10) 229797902: Jun 10 18:15:15.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,069,959,Exception=null 229797903: Jun 10 18:15:15.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,069,959,Exception=null 229797904: Jun 10 18:15:15.787 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 0 229797905: Jun 10 18:15:16.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,070,959,Exception=null 229797906: Jun 10 18:15:16.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,070,959,Exception=null 229797907: Jun 10 18:15:17.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,071,959,Exception=null 229797908: Jun 10 18:15:17.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,071,960,Exception=null 229797909: Jun 10 18:15:18.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,072,959,Exception=null 229797910: Jun 10 18:15:18.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,072,959,Exception=null 229797911: Jun 10 18:15:19.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,073,959,Exception=null 229797912: Jun 10 18:15:19.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,073,959,Exception=null 229797913: Jun 10 18:15:20.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,074,959,Exception=null 229797914: Jun 10 18:15:20.257 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,074,959,Exception=null 229797915: Jun 10 18:15:20.410 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=53 type=SET_AGENT_STATE_REQ,invokeId=317278,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41038546,agentDN=41038546,agentPwd=***** } 229797916: Jun 10 18:15:20.410 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=53 type=SET_AGENT_STATE_REQ,invokeId=317278,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41038546,agentDN=41038546,agentPwd=***** socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229797917: Jun 10 18:15:20.410 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: CTISetAgentStateReqMsg (Rsrc:41038546 InvokeID:317278 State:AVAILABLE Forced:True) 229797918: Jun 10 18:15:20.410 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processCTIAvailableMsg(CTISetAgentStateReqMsg (Rsrc:41038546 InvokeID:317278 State:AVAILABLE Forced:True)) 229797919: Jun 10 18:15:20.410 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41038546 New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 229797920: Jun 10 18:15:20.410 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .canAddToVoiceARL() 229797921: Jun 10 18:15:20.410 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.offerResource(41038546) 229797922: Jun 10 18:15:20.410 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229797923: Jun 10 18:15:20.410 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] monitoredDeviceDN:41038546, agentDN:41038546, agentID:41038546, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = 41038546, agentExtension = 41038546, agentID_Long = 41038546 } to outboundQ 229797924: Jun 10 18:15:20.410 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] invokeID:317278 } to outboundQ 229797925: Jun 10 18:15:20.410 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229797926: Jun 10 18:15:20.411 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (userIATA=="1") Then 229797927: Jun 10 18:15:20.411 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : XML_OPEN_CLOSE = Create XML Document (XML_OPEN_CLOSE) 229797928: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various sockets } 229797929: Jun 10 18:15:20.411 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: OfferRsrcReqMsg (Rsrc:41038546) 229797930: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797931: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 216 .getHighestPriorityContact() returning 46146297 [12591865/2] 229797932: Jun 10 18:15:20.411 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 46146297[12591865/2] (241667) .setAllocatedResource(41038546) 229797933: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675599,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44792,Original thread priority=null,Time=null,Exception=null 229797934: Jun 10 18:15:20.411 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: returning 46146297 [12591865/2] CSQ:Name:A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK ID:216 from ContactMgr.offerResource(41038546) 229797935: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .contactOffered(46146297[12591865/2]) 229797936: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .addContact(46146297 [12591865/2], IAQ, null, false) 229797937: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41038546 .addContact(46146297 [12591865/2], IAQ, false 229797938: Jun 10 18:15:20.411 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : OPEN_CLOSE = Get XML Document Data(XML_OPEN_CLOSE, "/SETTING/VALUE") 229797939: Jun 10 18:15:20.411 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41038546, state:3, csqID:-1) 229797940: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41038546 .addContactCommon(46146297 [12591865/2], IAQ, false 229797941: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41038546 .addAssociatedContact(Contact:RmCm contact 46146297[12591865/2] (241667) 229797942: Jun 10 18:15:20.411 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Contact: RmCm contact 46146297[12591865/2] (241667) .addAssociatedResource(41038546) 229797943: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.updateContactExtTypeMap()the context map is null 229797944: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41038546 New State:RESERVED Old State:AVAILABLE Reason code:0 229797945: Jun 10 18:15:20.411 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229797946: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Task: 43001145810 Ready to interrupt the Application task. [Resource = Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546, Selected Esd = 216, Contact = 12591865/2] 229797947: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229797948: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797949: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797950: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=INTERRUPT,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_RM_INTERRUPT-461-21813,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229797951: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 Contacts:Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54631 229797952: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 PrevState: AVAILABLE PrevStateSet:true 229797953: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229797954: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633018,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229797955: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229797956: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_INTERRUPT-461-21813-INTERRUPT_RSRC_AVAIL] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor type=null,Thread=MIVR_SS_RM_INTERRUPT-461-21813-INTERRUPT_RSRC_AVAIL,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797957: Jun 10 18:15:20.411 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_INTERRUPT-461-21813-INTERRUPT_RSRC_AVAIL] RequestImpl: Task: 43001145810 Start interrupting the task. 229797958: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797959: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 229797960: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=317278 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229797961: Jun 10 18:15:20.411 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797962: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633018-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633018-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797963: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633018-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797964: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633018] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633018,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797965: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633018,Original thread priority=null,Time=null,Exception=null 229797966: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-20] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229797967: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-20] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41038546, agentDN:41038546, agentID:41038546, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = 41038546, agentExtension = 41038546, agentID_Long = 41038546 } to outboundQ 229797968: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229797969: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=216, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] to various sockets } 229797970: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797971: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797972: Jun 10 18:15:20.412 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41038546, state:9, csqID:216) 229797973: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=216, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 2 229797974: Jun 10 18:15:20.412 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (OPEN_CLOSE== "false") Then 229797975: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229797976: Jun 10 18:15:20.412 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Goto Check_IATA 229797977: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633019,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44849,Original thread priority=null,Time=null,Exception=null 229797978: Jun 10 18:15:20.412 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Check_IATA: 229797979: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=216, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229797980: Jun 10 18:15:20.412 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : SessionID = Get Session (SessionMappingIDCustomer) 229797981: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633019-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633019-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797982: Jun 10 18:15:20.412 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (SessionID == null) Then 229797983: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633019-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229797984: Jun 10 18:15:20.412 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : baseAgencias = Get Session Info (SessionID, "baseAgencias") 229797985: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633019] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633019,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229797986: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44849] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44849,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633019,Original thread priority=null,Time=null,Exception=null 229797987: Jun 10 18:15:20.412 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : listIATA = Get XML Document Data(baseAgencias, "/IATALIST/IATA[@CLI='"+userIATA+"']") 229797988: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797989: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675599,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797990: Jun 10 18:15:20.412 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797991: Jun 10 18:15:20.413 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797992: Jun 10 18:15:20.413 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675599,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229797993: Jun 10 18:15:20.413 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797994: Jun 10 18:15:20.413 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229797995: Jun 10 18:15:20.413 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675599] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675599,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229797996: Jun 10 18:15:20.413 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44792] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44792,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675599,Original thread priority=null,Time=null,Exception=null 229797997: Jun 10 18:15:20.501 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (listIATA!=null) Then 229797998: Jun 10 18:15:20.501 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Increment count 229797999: Jun 10 18:15:20.501 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (count>2) Then 229798000: Jun 10 18:15:20.501 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Goto GetDigits 229798001: Jun 10 18:15:20.501 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : GetDigits: 229798002: Jun 10 18:15:20.501 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : userIATA = Get Digit String (--Triggering Contact--) 229798003: Jun 10 18:15:20.788 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Delay 2 sec 229798004: Jun 10 18:15:20.812 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145810 : Interruption Handler: Select Resource (--Triggering Contact-- from CSQ_Option_2) 229798005: Jun 10 18:15:20.812 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546, available on ESD: 216 229798006: Jun 10 18:15:20.812 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: Interrupting-CSQ SelectResourceStep 229798007: Jun 10 18:15:20.812 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: Found available resource 229798008: Jun 10 18:15:20.812 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] CallContact: ConnectingFlag is set true, call contact: 12591865/2 229798009: Jun 10 18:15:20.812 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: Connecting to resource 229798010: Jun 10 18:15:20.812 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: Performing consult xfer 229798011: Jun 10 18:15:20.812 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546, available on ESD: 216 229798012: Jun 10 18:15:20.813 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] CallContact: RmCm contact 46146297[12591865/2] (241667) .setProcessSessionCancelledExecuted(false) 229798013: Jun 10 18:15:20.813 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_INTERRUPT-461-21813-INTERRUPT_RSRC_AVAIL] RequestImpl: Task: 43001145810 Interrupting the task has been successful. 229798014: Jun 10 18:15:20.814 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_INTERRUPT-461-21813] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor type=null,Thread=MIVR_SS_RM_INTERRUPT-461-21813,Thread priority=5,Original Thread=null,Original thread priority=null,Time=402,Exception=null 229798015: Jun 10 18:15:20.814 BRT %MIVR-SS_RM-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=INTERRUPT,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_SS_RM_INTERRUPT-461-21813,Original thread priority=null,Time=null,Exception=null 229798016: Jun 10 18:15:20.814 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] InCallObserverImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, transfer(41038546, 12000, ACKNOWLEDGED) 229798017: Jun 10 18:15:20.817 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229798018: Jun 10 18:15:20.817 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229798019: Jun 10 18:15:20.817 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229798020: Jun 10 18:15:20.817 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229798021: Jun 10 18:15:20.821 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= ConsultCallActive 229798022: Jun 10 18:15:20.821 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= ConnCreatedEv 2075:UCCX CTI Port:1 229798023: Jun 10 18:15:20.821 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= ConnConnectedEv 2075:UCCX CTI Port:1 229798024: Jun 10 18:15:20.821 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallCtlConnInitiatedEv 2075:UCCX CTI Port:1 229798025: Jun 10 18:15:20.821 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= TermConnCreatedEv UCCX_2075 229798026: Jun 10 18:15:20.821 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= TermConnActiveEv UCCX_2075 229798027: Jun 10 18:15:20.822 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallCtlTermConnTalkingEv UCCX_2075 229798028: Jun 10 18:15:20.822 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallCtlConnDialingEv 2075:UCCX CTI Port:1 229798029: Jun 10 18:15:20.822 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781528-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got CallCtlConnDialingEv 2075:UCCX CTI Port:1, events on the AddressCallObserver. 229798030: Jun 10 18:15:20.823 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallCtlConnEstablishedEv 2075:UCCX CTI Port:1 229798031: Jun 10 18:15:20.823 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781529-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got CallCtlConnEstablishedEv 2075:UCCX CTI Port:1, events on the AddressCallObserver. 229798032: Jun 10 18:15:20.823 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:101:3349305/1 Unknown event. eventID:106:3349305/1 Unknown event. eventID:106:3349305/1 229798033: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798034: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: CiscoCallCtlConnOfferedEv received eventcause: 100 229798035: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:109:3349305/13349305/1 229798036: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallInProgressEv: cause100 229798037: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: cause100 229798038: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: getCiscoFeatureReason: 12 229798039: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: calledAddress: 41038546 229798040: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callingAddress: 2075 229798041: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: current called Address is 41038546 229798042: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callID: 3349305/1 229798043: Jun 10 18:15:20.824 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798044: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callContact null 229798045: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41038546 connState: 49 229798046: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41038546 connState: 51 229798047: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resourceId: 41038546 229798048: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: Resource: Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546 229798049: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798050: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:3349305/1 CallCtlConnEstablishedEv 3349305/1 229798051: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41038546 229798052: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41038546 229798053: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41038546 229798054: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41038546 229798055: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229798056: Jun 10 18:15:20.824 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798057: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20126521 [3349305/1], address 2075, calling party 2075, and called party 41038546 229798058: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798059: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798060: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20126521 [3349305/1] and agent null being ignored because orig isn't a logged in agent 229798061: Jun 10 18:15:20.824 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798062: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:104:3349305/1 Unknown event. eventID:203:3349305/1 Unknown event. eventID:116:3349305/1 Unknown event. eventID:119:3349305/1 CallCtlTermConnRingingEv 3349305/1 229798063: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnRingingEv received for call 20126521 [3349305/1] and agent 41038546 229798064: Jun 10 18:15:20.888 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798065: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349305/1 41038546 229798066: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229798067: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798068: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798069: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798070: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798071: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349305/1 Rsrc: 41038546 CallingAddr: 2075 LRAddr:null Type:PrimaryConsult(1) 229798072: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: call class= 2 229798073: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798074: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798075: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798076: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798077: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: handleAgentOutboundCall Checking whether the call is agent outbound. Key is AgentOutboundContactKey [agentPhoneNumber=41038546, contactPhoneNumber=2075] 229798078: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:41038546 ID:3349305/1 Type:PRIMARY CONSULT) 229798079: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 processSessionOfferedMsg(SessionOfferedMsg (Rsrc:41038546 ID:3349305/1 Type:PRIMARY CONSULT)) 229798080: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798081: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .addActiveCall(3349305/1) 229798082: Jun 10 18:15:20.888 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .setDeviceState(DEVICE_TALKING) from DEVICE_IDLE 229798083: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: callId is: 3349305/1 callIDInt is:20126521callerID is:2075 229798084: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId is3349305/1 229798085: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146297 and agent 41038546 229798086: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1 229798087: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION 229798088: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent:processSessionOfferedmsg: IcdContactIDStr when callClass==PRIMARY_CONSULT_CONTACT is:12591865/2 229798089: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= ConnCreatedEv 41038546:Ramal ON:1 229798090: Jun 10 18:15:20.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798091: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent:processSessionOfferedMsgCommon- consultCallId is:3349305/1 229798092: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId is3349305/1 229798093: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146297 and agent 41038546 229798094: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1 229798095: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION 229798096: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= ConnInProgressEv 41038546:Ramal ON:1 229798097: Jun 10 18:15:20.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: conferenceQueued flag is: false call contact: 12591865/2 229798098: Jun 10 18:15:20.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798099: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallCtlConnOfferedEv 41038546:Ramal ON:1 229798100: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146297 and agent 41038546 229798101: Jun 10 18:15:20.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54631 229798102: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 Contacts:Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54631 229798103: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 PrevState: AVAILABLE PrevStateSet:true 229798104: Jun 10 18:15:20.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591865/2] 46146297 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546 contact type PRIMARY CONSULT Secondary call ID 3349305/1 session 118000270565 session seq num 0 isRedirectFromWF false 229798105: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229798106: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= ConnAlertingEv 41038546:Ramal ON:1 229798107: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781530-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got ConnInProgressEv 41038546:Ramal ON:1, CallCtlConnOfferedEv 41038546:Ramal ON:1, events on the AddressCallObserver. 229798108: Jun 10 18:15:20.889 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229798109: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-16] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038546 229798110: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] RsrcMgr: isCTIRoutePoint, addr: 41038546:false 229798111: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-16] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1135454376 229798112: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] RsrcMgr: isCTIRoutePoint, addr: 1135454376:false 229798113: Jun 10 18:15:20.889 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-16] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038546 229798114: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] RsrcMgr: isCTIRoutePoint, addr: 41038546:false 229798115: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229798116: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229798117: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229798118: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=97 229798119: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():CallControlState=83 229798120: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():termState=97 229798121: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229798122: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=97 229798123: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():CallControlState=83 229798124: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():termState=97 229798125: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229798126: Jun 10 18:15:20.889 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():monCall is null 229798127: Jun 10 18:15:20.890 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781531-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got ConnAlertingEv 41038546:Ramal ON:1, CallCtlConnAlertingEv 41038546:Ramal ON:1, events on the AddressCallObserver. 229798128: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:41038546, connectionCallID: 46146297, lineType: 3, skillGroupNumber: 216, serviceNumber: 2, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41038546, alertingDeviceID: 41038546, callingDeviceID: 1135454376, calledDeviceID: 41038546, lastRedirectDeviceID: null, secondaryCallID: 20126521, ani: null, dnis: 41038546, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229798129: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: Got contact presented event 229798130: Jun 10 18:15:20.890 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallCtlConnAlertingEv 41038546:Ramal ON:1 229798131: Jun 10 18:15:20.890 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] Resource: Resource.getContactExtType() returning value 1 for contact 46146297 and agent 41038546 229798132: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229798133: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146297, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41038546, alertingDeviceID: 41038546, callingDeviceID: 1135454376, calledDeviceID: 41038546, lastRedirectDeviceID: null, secondaryConnectionCallID: 20126521, ani: null, dnis: 41038546, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229798134: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798135: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675600,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44833,Original thread priority=null,Time=null,Exception=null 229798136: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146297, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41038546, alertingDeviceID: 41038546, callingDeviceID: 1135454376, calledDeviceID: 41038546, lastRedirectDeviceID: null, secondaryConnectionCallID: 20126521, ani: null, dnis: 41038546, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229798137: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675600-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675600-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798138: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798139: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633020,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229798140: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675600-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146297 } 229798141: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146297, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41038546, alertingDeviceID: 41038546, callingDeviceID: 1135454376, calledDeviceID: 41038546, lastRedirectDeviceID: null, secondaryConnectionCallID: 20126521, ani: null, dnis: 41038546, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798142: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675600] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675600,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798143: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633020-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633020-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798144: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44833] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44833,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675600,Original thread priority=null,Time=null,Exception=null 229798145: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633020-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146297 } 229798146: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633020] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633020,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798147: Jun 10 18:15:20.890 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633020,Original thread priority=null,Time=null,Exception=null 229798148: Jun 10 18:15:21.018 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, TerminalConnection to Terminal: UCCX_2075 is HELD 229798149: Jun 10 18:15:21.018 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-CONN_EV:41038546] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultCallObserver RINGING 229798150: Jun 10 18:15:21.018 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-CONN_EV:41038546] CallImpl: Call.transferStarted(41038546) JTAPICallContact[id=54631,implId=12591865/2,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001145810,session=118000270565,seq num=0,cn=41039988,dn=41039988,cgn=1135454376,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C022F902195F7F00000000,DestProtocolCallRef=null,TP=2075] 229798151: Jun 10 18:15:21.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,075,960,Exception=null 229798152: Jun 10 18:15:21.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,075,960,Exception=null 229798153: Jun 10 18:15:21.270 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:3349305/1 CallCtlConnEstablishedEv 3349305/1 TermConnActiveEv 3349305/1 CallCtlTermConnTalkingEv 3349305/1 229798154: Jun 10 18:15:21.270 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41038546 229798155: Jun 10 18:15:21.270 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41038546 229798156: Jun 10 18:15:21.270 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41038546 229798157: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41038546 229798158: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229798159: Jun 10 18:15:21.271 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798160: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20126521 [3349305/1], address 41038546, calling party 2075, and called party 41038546 229798161: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798162: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798163: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20126521 [3349305/1] and agent null being ignored because orig isn't a logged in agent 229798164: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processTermConnActiveEv featureReason:12 229798165: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv received for call 20126521 [3349305/1] and agent 41038546 229798166: Jun 10 18:15:21.271 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798167: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349305/1 41038546 229798168: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229798169: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798170: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798171: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798172: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798173: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349305/1 Rsrc: 41038546 CallingAddr: 2075 LRAddr:null Type:PrimaryConsult(1) 229798174: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv for call 20126521 [3349305/1] and agent 41038546 being ignored for primary consult call 229798175: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID for:SEP54781A6A580D 229798176: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = 0000000000331B390219615A00000000 229798177: Jun 10 18:15:21.271 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798178: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 20126521 [3349305/1] and agent 41038546 229798179: Jun 10 18:15:21.271 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798180: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349305/1 41038546 229798181: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229798182: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798183: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798184: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798185: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798186: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349305/1 Rsrc: 41038546 CallingAddr: 2075 LRAddr:null Type:PrimaryConsult(1) 229798187: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798188: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798189: Jun 10 18:15:21.271 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798190: Jun 10 18:15:21.272 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTalkingMsg (Rsrc:41038546 ID:3349305/1 Type:PRIMARY CONSULT cause:DEFAULT) 229798191: Jun 10 18:15:21.272 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:41038546 ID:3349305/1 Type:PRIMARY CONSULT cause:DEFAULT)) 229798192: Jun 10 18:15:21.272 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798193: Jun 10 18:15:21.272 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent processSessionTalkingMsg 3349305/1 41038546 being ignored because RmCm contact is null 229798194: Jun 10 18:15:21.272 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 Contacts:Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54631 229798195: Jun 10 18:15:21.272 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 PrevState: AVAILABLE PrevStateSet:true 229798196: Jun 10 18:15:21.272 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229798197: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= ConnConnectedEv 41038546:Ramal ON:1 229798198: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781532-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got ConnConnectedEv 41038546:Ramal ON:1, CallCtlConnEstablishedEv 41038546:Ramal ON:1, events on the AddressCallObserver. 229798199: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallCtlConnEstablishedEv 41038546:Ramal ON:1 229798200: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-CONN_EV:41038546] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultCallObserver TALKING - CallCtlConnEstablished, [41038546:Ramal ON:1/(P1-ccx-cti_1) GCID=(1,3349305)->ACTIVE]->ESTABLISHED 229798201: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ActionImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, Consult received Call TALKING, it's in correct state to transfer 229798202: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ConsultCallObserver: OrigCall=CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultEvent= CallObservationEndedEv 229798203: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781527-CONSULT_CALL_OBS:41038546] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, ConsultCallObserver():Received msg from original call Interrupted 229798204: Jun 10 18:15:21.272 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] InCallObserverImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, transfer(41038546, consultCall) 229798205: Jun 10 18:15:21.274 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781533-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got CiscoTermConnSelectChangedEv UCCX_2075, events on the AddressCallObserver. 229798206: Jun 10 18:15:21.276 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781535-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got CiscoTransferStartEv, events on the AddressCallObserver. 229798207: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:101:12591865/2 Unknown event. eventID:106:12591865/2 Unknown event. eventID:106:12591865/2 229798208: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798209: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTransferStartEv 12591865/2 229798210: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 46146297[12591865/2] 229798211: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Agent.processNullController(46146297 [12591865/2], 20126521 [3349305/1]) 229798212: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: getConsultCallCalledAddress: returning 41038546 229798213: Jun 10 18:15:21.276 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798214: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349305/1 41038546 229798215: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229798216: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798217: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798218: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798219: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798220: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349305/1 Rsrc: 41038546 CallingAddr: 2075 LRAddr:null Type:PrimaryConsult(1) 229798221: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Agent.processNullController(46146297 [12591865/2], 20126521 [3349305/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem 229798222: Jun 10 18:15:21.276 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798223: Jun 10 18:15:21.276 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798224: Jun 10 18:15:21.281 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781514-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got ConnDisconnectedEv 41038546:Ramal ON:1, CallCtlConnDisconnectedEv 41038546:Ramal ON:1, events on the AddressCallObserver. 229798225: Jun 10 18:15:21.281 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781516-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got TermConnDroppedEv UCCX_2075, CallCtlTermConnDroppedEv UCCX_2075, ConnDisconnectedEv 2075:UCCX CTI Port:1, CallCtlConnDisconnectedEv 2075:UCCX CTI Port:1, CallInvalidEv, events on the AddressCallObserver. 229798226: Jun 10 18:15:21.281 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781517-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got CallObservationEndedEv, events on the AddressCallObserver. 229798227: Jun 10 18:15:21.281 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781515-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got CiscoTransferEndEv, events on the AddressCallObserver. 229798228: Jun 10 18:15:21.281 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781519-CALL_EVENT_LOG:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 Got CallObservationEndedEv, events on the AddressCallObserver. 229798229: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] CallImpl: Call.transferAnswered(41038546) JTAPICallContact[id=54631,implId=12591865/2,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001145810,session=118000270565,seq num=0,cn=41039988,dn=41039988,cgn=1135454376,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C022F902195F7F00000000,DestProtocolCallRef=null,TP=2075] 229798230: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] CallImpl: Call.transferring(41038546) JTAPICallContact[id=54631,implId=12591865/2,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001145810,session=118000270565,seq num=0,cn=41039988,dn=41039988,cgn=1135454376,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C022F902195F7F00000000,DestProtocolCallRef=null,TP=2075] 229798231: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781518-CALL_TRANSFER_END:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 229798232: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781534-CALL_TRANSFER_START:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 229798233: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-CALL_EV:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, got TransferStart event, and final call 12591865/2 is the same as the consult call, Transferred call in event (P1-ccx-cti_1) GCID=(1,3349305)->INVALID 229798234: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 gets TermConnDroppedEv, meta code:134, cause code:100 229798235: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, TerminalConnection to Terminal: UCCX_2075 is DROPPED, 12591865/2, call transferring, Redirecting:false 229798236: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] CallImpl: Call.abandoned() - transferring JTAPICallContact[id=54631,implId=12591865/2,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001145810,session=118000270565,seq num=0,cn=41039988,dn=41039988,cgn=1135454376,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C022F902195F7F00000000,DestProtocolCallRef=null,TP=2075] 229798237: Jun 10 18:15:21.282 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] CallImpl: CallID:54631 MediaId:12591865/2 is (re)added to call session mapping in Session[id=001-0x1b795d3ce5,parent=null,active=true,state=SESSION_IN_USE,time=1560200498825] 229798238: Jun 10 18:15:21.283 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: transfer successful, return CONNECTED branch 229798239: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] CallImpl: Call.transferred(41038546) - transferring JTAPICallContact[id=54631,implId=12591865/2,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001145810,session=118000270565,seq num=0,cn=41039988,dn=41039988,cgn=1135454376,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C022F902195F7F00000000,DestProtocolCallRef=null,TP=2075] 229798240: Jun 10 18:15:21.283 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ICDContactAdapter: ICDContactAdapter 316774 : ContactConnected received for App FW contact 54631, iefSourceContact is 46146297 [12591865/2] (241667) 229798241: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoCallChangedEv 3349305/1 229798242: Jun 10 18:15:21.283 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] CallContact: ConnectingFlag is set false, call contact: 12591865/2 229798243: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_HANDLED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229798244: Jun 10 18:15:21.283 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001145810 SelectResourceStep: Clear handler for RsrcUnavailableInterruption 229798245: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_HANDLED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229798246: Jun 10 18:15:21.283 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145810 : Set Contact Info (--Triggering Contact--, handled) 229798247: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] InCallObserverImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, released TP[type=Cisco CTI Port,id=230,implId=2075,active=false,state=IDLE] from 41039988, and releasing udpPort 29154 229798248: Jun 10 18:15:21.283 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145810 : Goto terminate 229798249: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-TERM_CONN_EV:2075] InCallObserverImpl: CallID:54631 MediaId:12591865/2 Task:43001145810 com.cisco.jtapi.TermObservationEndedEvImpl received 229798250: Jun 10 18:15:21.283 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145810 : terminate: Terminate (--Triggering Contact--) 229798251: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-CALL_EV:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, got TransferEnd event, finalCall: (P1-ccx-cti_1) GCID=(2,12591865)->INVALID, consultCall: (P1-ccx-cti_1) GCID=(2,12591865)->INVALID, success: true, transferStart: false 229798252: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-CALL_EV:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, got TransferEnd event, finalCall: (P1-ccx-cti_1) GCID=(2,12591865)->INVALID, consultCall: (P1-ccx-cti_1) GCID=(2,12591865)->INVALID, success: true, transferStart: false 229798253: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2075-289-661-CALL_EV:2075] RequestImpl: CallID:54631 MediaId:12591865/2 Task:43001145810, got TransferStart event, and final call 12591865/2 is the same as the consult call, Transferred call in event (P1-ccx-cti_1) GCID=(1,3349305)->INVALID 229798254: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798255: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_CONNECTED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229798256: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:12591865/2 CallCtlConnEstablishedEv 12591865/2 Unknown event. eventID:116:12591865/2 TermConnActiveEv 12591865/2 CallCtlTermConnTalkingEv 12591865/2 229798257: Jun 10 18:15:21.283 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_CONNECTED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229798258: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41038546 229798259: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41038546 229798260: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41038546 229798261: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41038546 229798262: Jun 10 18:15:21.283 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54631, Contact is inactive when getting channel at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823) at com.cisco.contact.Contact.getChannel(Contact.java:1527) at com.cisco.wf.steps.ivr.TerminateStep.execute(TerminateStep.java:140) at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229798263: Jun 10 18:15:21.283 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5-TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229798264: Jun 10 18:15:21.283 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionAnsweredMsg (Rsrc:12591865/2 ID:41038546 Type:IAQ) 229798265: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798266: Jun 10 18:15:21.284 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-5] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa031169d2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-5,Thread priority=5,Original Thread=null,Original thread priority=null,Time=822,440,Exception=null 229798267: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798268: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:46146297 [12591865/2], address 41038546, calling party 2075, and called party 41038546 229798269: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: ContactConnected: Setting allocated resource to null for App FW contact:54631 229798270: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798271: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146297[12591865/2] (241667) .setAllocatedResource(null) 229798272: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798273: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 46146297 [12591865/2] and agent null being ignored because orig isn't a logged in agent 229798274: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processTermConnActiveEv featureReason:2 229798275: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv received for call 46146297 [12591865/2] and agent 41038546 229798276: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798277: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 12591865/2 41038546 229798278: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 46146297 [12591865/2] has internal type IAQ, contact type: IAQ for agent 41038546 229798279: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798280: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798281: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 12591865/2 Rsrc: 41038546 CallingAddr: 2075 LRAddr:2075 Type:IAQ(Normal) 229798282: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 46146297 [12591865/2] and agent 41038546 and connection state of calledAddress(41038546) is 51 229798283: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798284: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798285: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv, CallID 46146297[12591865/2] and Rsrc: 41038546; CiscoCall.getCurrentCallingAddress returned: 1135454376 229798286: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:41038546 ID:12591865/2 Type:IAQ) 229798287: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID for:SEP54781A6A580D 229798288: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = 0000000000C022F90219615A00000000 229798289: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798290: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 46146297 [12591865/2] and agent 41038546 229798291: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798292: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 12591865/2 41038546 229798293: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 46146297 [12591865/2] has internal type IAQ, contact type: IAQ for agent 41038546 229798294: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798295: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798296: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 12591865/2 Rsrc: 41038546 CallingAddr: 2075 LRAddr:2075 Type:IAQ(Normal) 229798297: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798298: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798299: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798300: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:12591865/2 CallCtlConnEstablishedEv 12591865/2 229798301: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41038546 229798302: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41038546 229798303: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41038546 229798304: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41038546 229798305: Jun 10 18:15:21.284 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798306: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:46146297 [12591865/2], address 2075, calling party 2075, and called party 41038546 229798307: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798308: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798309: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 46146297 [12591865/2] and agent null being ignored because orig isn't a logged in agent 229798310: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798311: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:3349305/1 CallCtlConnDisconnectedEv3349305/1 229798312: Jun 10 18:15:21.284 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798313: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:117:3349305/1 CallCtlTermConnDroppedEv 3349305/1 Unknown event. eventID:107:3349305/1 CallCtlConnDisconnectedEv3349305/1 CallInvalidEv 3349305/1 229798314: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processSessionActiveMsg(SessionActiveMsg (Rsrc:41038546 ID:12591865/2 Type:IAQ)) 229798315: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING 229798316: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnDroppedEv received for call 20126521 [3349305/1] and agent 41038546 229798317: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798318: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processSessionActiveMsg: CallEventData contains: eventReasonCode=-1 229798319: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: processSessionActiveMsg The contact id retreived from message is 12591865/2. The call class passed is IAQ 229798320: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349305/1 41038546 229798321: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229798322: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798323: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798324: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798325: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798326: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349305/1 Rsrc: 41038546 CallingAddr: 2075 LRAddr:null Type:PrimaryConsult(1) 229798327: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr getCallingDeviceStr 229798328: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr currentCallingAddress retrieved. 229798329: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr CallingDeviceStr retreived: 2075 229798330: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallInvalidEv received for call:20126521 [3349305/1] 229798331: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798332: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .addActiveCall(12591865/2) 229798333: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING 229798334: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798335: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798336: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798337: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798338: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent.createGenericAgentCallContact(12591865/2, CONTACT_RECEIVED) 229798339: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798340: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCallInvalidEv: getCiscoFeatureReason: 2 isBlindTransferToUnmonitoredExtn: null isBlindTransferred: null 229798341: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798342: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Session 118000270565 .answerContact(54631, 54732) in TermConnActiveEv for call 46146297 [12591865/2] and agent 41038546 229798343: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.replaceAppContactsInSession(54631, 54732, 118000270565) 229798344: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:103:3349305/1 229798345: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798346: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: ICDContactAdapter 316875 : ContactSessionChanged received for App FW contact 54732, iefSourceContact is 46146297 [12591865/2] (241667) 229798347: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:12591865/2 CallCtlConnDisconnectedEv12591865/2 229798348: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229798349: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798350: Jun 10 18:15:21.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146297[12591865/2] (241667) .setAppContact(54732) from 54631 229798351: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:106:12591865/2 229798352: Jun 10 18:15:21.285 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798353: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:12591865/2 CallCtlConnEstablishedEv 12591865/2 229798354: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41038546 229798355: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41038546 229798356: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41038546 229798357: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41038546 229798358: Jun 10 18:15:21.286 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798359: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Setting ANI of App contact 54732 from 1135454376 to 1135454376 in TermConnActiveEv for call 46146297 [12591865/2] and agent 41038546 229798360: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:46146297 [12591865/2], address 1135454376, calling party 2075, and called party 41038546 229798361: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41038546 229798362: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactXferredBetweenSameAgentExtns is returning FALSE 229798363: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Current CalledDevice: 41038546 229798364: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Current CallingNumber: 1135454376 229798365: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Setting the calling number of appContact to 1135454376 229798366: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41038546 229798367: Jun 10 18:15:21.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146297[12591865/2] (241667) .dequeueAll(CONNECTED_TO_RESOURCE) 229798368: Jun 10 18:15:21.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.removeContactResourceTuple(12591865/2) removing resource 2075 229798369: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 46146297 [12591865/2] and agent null being ignored because orig isn't a logged in agent 229798370: Jun 10 18:15:21.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54732 229798371: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798372: Jun 10 18:15:21.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 46146297[12591865/2] (241667) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED 229798373: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTransferEndEv 12591865/2 229798374: Jun 10 18:15:21.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591865/2] 46146297 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546 contact type IAQ session 118000270565 session seq num 0 229798375: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 46146297[12591865/2] 229798376: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798377: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2075 229798378: Jun 10 18:15:21.286 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229798379: Jun 10 18:15:21.286 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038546 229798380: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 41038546:false 229798381: Jun 10 18:15:21.286 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229798382: Jun 10 18:15:21.286 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1135454376 229798383: Jun 10 18:15:21.286 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 1135454376:false 229798384: Jun 10 18:15:21.287 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038546 229798385: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 41038546:false 229798386: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229798387: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229798388: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229798389: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229798390: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229798391: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():termState=98 229798392: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229798393: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229798394: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229798395: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():termState=98 229798396: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:41038546, connectionCallID: 46146297, lineType: 3, monitoredDeviceDN: 41038546, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 216, answeringDeviceID: 41038546, callingDeviceID: 1135454376, calledDeviceID: 41038546, lastRedirectDeviceID: 2075, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73 } to outboundQ 229798397: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: Got contact connected event 229798398: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:null 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229798399: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229798400: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54732 229798401: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 46146297[12591865/2] (241667) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED 229798402: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 46146297[12591865/2] (241667) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229798403: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146297, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41038546, answeringDeviceID: 41038546, calledDeviceID: 41038546, callingDeviceID: 1135454376, lastRedirectDeviceID: 2075, remasks: [CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=46146297, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229798404: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591865/2] 46146297 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 118000270565 session seq num 0 229798405: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 12591865/2 229798406: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798407: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] Resource: Resource.getContactExtType() returning value 1 for contact 46146297 and agent 41038546 229798408: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675601,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229798409: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798410: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146297[12591865/2] (241667) .removeConnectedResource(2075) 229798411: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798412: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146297, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41038546, answeringDeviceID: 41038546, calledDeviceID: 41038546, callingDeviceID: 1135454376, lastRedirectDeviceID: 2075, remasks: [CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=46146297, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798413: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146297 and agent 41038546 229798414: Jun 10 18:15:21.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798415: Jun 10 18:15:21.287 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41038546 New State:IN_SESSION Old State:RESERVED Reason code:0 229798416: Jun 10 18:15:21.287 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229798417: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54732 229798418: Jun 10 18:15:21.287 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591865/2] 46146297 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 2075 contact type IAQ session 118000270565 session seq num 0 229798419: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41038546 New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0 229798420: Jun 10 18:15:21.288 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229798421: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 Contacts:Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54732 229798422: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 PrevState: AVAILABLE PrevStateSet:true 229798423: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229798424: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTalkingMsg (Rsrc:41038546 ID:12591865/2 Type:IAQ cause:DEFAULT) 229798425: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:41038546 ID:12591865/2 Type:IAQ cause:DEFAULT)) 229798426: Jun 10 18:15:21.288 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798427: Jun 10 18:15:21.288 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229798428: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146297 and agent 41038546 229798429: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Inside isContactOnAnyMonitoredLine with Contact ExtType1 229798430: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: returning isContactOnAnyMonitoredLine with: true 229798431: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 Contacts:Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54732 229798432: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 PrevState: AVAILABLE PrevStateSet:true 229798433: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229798434: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:41038546 ID:3349305/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 229798435: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:41038546 ID:3349305/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null)) 229798436: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .removeActiveCall(3349305/1) 229798437: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546.processSessionTerminatedMsg Handle TermConnDroppedEv for PRIMARY_CONSULT [3349305/1] 229798438: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .removeActiveCall(3349305/1) 229798439: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId isnull 229798440: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229798441: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 Contacts:Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54732 229798442: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038546 PrevState: AVAILABLE PrevStateSet:true 229798443: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229798444: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionInvalidMsg (ID:3349305/1) 229798445: Jun 10 18:15:21.288 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(3349305/1) returns null 229798446: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:3349305/1] being ignored because RmCm contact is null 229798447: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTransferEndMsg (Original Contact:12591865/2 Consult Contact:3349305/1 Transfer Success:true) 229798448: Jun 10 18:15:21.288 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processSessionTransferEndMsg(SessionTransferEndMsg (Original Contact:12591865/2 Consult Contact:3349305/1 Transfer Success:true)) 229798449: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229798450: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675601-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675601-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798451: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633021,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44824,Original thread priority=null,Time=null,Exception=null 229798452: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146297, eventCause: 65535, appId: -1, CSDID: -1} to BM clients 229798453: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146297, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41038546, answeringDeviceID: 41038546, calledDeviceID: 41038546, callingDeviceID: 1135454376, lastRedirectDeviceID: 2075, remasks: [CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=46146297, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798454: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633021-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633021-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798455: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633021-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146297 } 229798456: Jun 10 18:15:21.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633021] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633021,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798457: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675601-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146297 } 229798458: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675601] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675601,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229798459: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675601,Original thread priority=null,Time=null,Exception=null 229798460: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44824] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44824,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633021,Original thread priority=null,Time=null,Exception=null 229798461: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146297, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ 229798462: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: Got contact dequeuedAll event 229798463: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229798464: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41038546, agentDN:41038546, agentID:41038546, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = 41038546, agentExtension = 41038546, agentID_Long = 41038546 } to outboundQ 229798465: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 229798466: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 46146297, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null to various sockets } 229798467: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798468: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229798469: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229798470: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229798471: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229798472: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229798473: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229798474: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():termState=98 229798475: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229798476: Jun 10 18:15:21.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675602,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44853,Original thread priority=null,Time=null,Exception=null 229798477: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229798478: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229798479: Jun 10 18:15:21.289 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():termState=98 229798480: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 46146297, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798481: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798482: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633022,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229798483: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 46146297, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798484: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229798485: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=216, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 229798486: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798487: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=216, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 2 229798488: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798489: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=216, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 2 229798490: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:2075, connectionCallID: 46146297, monitoredDeviceDN: 2075, releasingDeviceID: 2075, releasingDeviceType: 73 } to outboundQ 229798491: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229798492: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633022-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633022-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798493: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633022-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146297 } 229798494: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633022] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633022,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798495: Jun 10 18:15:21.290 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633022-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633022-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798496: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633022-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229798497: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633022] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633022,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798498: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633022,Original thread priority=null,Time=null,Exception=null 229798499: Jun 10 18:15:21.291 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41038546, state:4, csqID:216) 229798500: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675602-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675602-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229798501: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675602-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146297 } 229798502: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675602] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675602,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229798503: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675602-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675602-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798504: Jun 10 18:15:21.291 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675602-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229798505: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675602] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675602,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798506: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44853] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44853,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675602,Original thread priority=null,Time=null,Exception=null 229798507: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229798508: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146297, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2075, releasingDeviceID: 2075, remasks: [CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=46146297, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229798509: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798510: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675603,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229798511: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146297, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2075, releasingDeviceID: 2075, remasks: [CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=46146297, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798512: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798513: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633023,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44823,Original thread priority=null,Time=null,Exception=null 229798514: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675603-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675603-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798515: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675603-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146297 } 229798516: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675603] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675603,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798517: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675603,Original thread priority=null,Time=null,Exception=null 229798518: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633023-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633023-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798519: Jun 10 18:15:21.292 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633023-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146297 } 229798520: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633023] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633023,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798521: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44823] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44823,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633023,Original thread priority=null,Time=null,Exception=null 229798522: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229798523: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41038546, agentDN:41038546, agentID:41038546, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = 41038546, agentExtension = 41038546, agentID_Long = 41038546 } to outboundQ 229798524: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146297, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2075, releasingDeviceID: 2075, remasks: [CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=46146297, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798525: Jun 10 18:15:21.293 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41038546, state:7, csqID:-1) 229798526: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229798527: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 229798528: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798529: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675604,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44795,Original thread priority=null,Time=null,Exception=null 229798530: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229798531: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675604-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675604-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798532: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798533: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675604-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229798534: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633024,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229798535: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038546, agentExtension=41038546, agentInstrument=null, agentID_Long=41038546, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41038546, reqMaskExtension=41038546, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798536: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675604] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675604,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798537: Jun 10 18:15:21.293 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44795] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44795,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675604,Original thread priority=null,Time=null,Exception=null 229798538: Jun 10 18:15:21.294 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633024-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633024-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798539: Jun 10 18:15:21.294 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633024-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229798540: Jun 10 18:15:21.294 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633024] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633024,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798541: Jun 10 18:15:21.294 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633024,Original thread priority=null,Time=null,Exception=null 229798542: Jun 10 18:15:21.382 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229798543: Jun 10 18:15:21.382 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41038546 , Resource:41038546 229798544: Jun 10 18:15:21.382 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229798545: Jun 10 18:15:21.382 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:41038546 229798546: Jun 10 18:15:21.382 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229798547: Jun 10 18:15:21.382 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41038546 , Resource:41038546 229798548: Jun 10 18:15:21.382 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229798549: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:41038546 229798550: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStartedMsg (Rsrc:41038546 ID:null Type:UNKNOWN_CONTACT) 229798551: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:41038546 ID:null Type:UNKNOWN_CONTACT)) 229798552: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: contact for which the RTP msg is for this contact : Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54732 229798553: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: rtpCodec from the RTP msg is 3 229798554: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: isIAQ_CONSULT_CONTACT is set to false 229798555: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStartedMsg (Rsrc:41038546 ID:null Type:UNKNOWN_CONTACT) 229798556: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038546 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:41038546 ID:null Type:UNKNOWN_CONTACT)) 229798557: Jun 10 18:15:21.383 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 229798558: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: contact for which the RTP msg is for this contact : Contact ID:46146297 [12591865/2] Contact Class:IAQ App Contact Id:54732 229798559: Jun 10 18:15:21.383 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546 contact type UNKNOWN_CONTACT 229798560: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: rtpCodec from the RTP msg is 3 229798561: Jun 10 18:15:21.383 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: isIAQ_CONSULT_CONTACT is set to false 229798562: Jun 10 18:15:21.383 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 229798563: Jun 10 18:15:21.383 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Hamilton Filho ID:41038546 IAQ Extn:41038546 contact type UNKNOWN_CONTACT 229798564: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler:got contactRsrcRTPStartedEvent 229798565: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:41038546, monitorID: 0, peripheralID: 1, clientPort: 20202 , direction: 1 , RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 46146297, connectionDeviceID: 41038546 } to outboundQ 229798566: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler:got contactRsrcRTPStarted 229798567: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 229798568: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20202, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 46146297, ConnectionDeviceID: 41038546, ClientAddress: 10.130.254.4 to various sockets } 229798569: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798570: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675605,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229798571: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20202, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 46146297, ConnectionDeviceID: 41038546, ClientAddress: 10.130.254.4} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798572: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798573: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633025,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44786,Original thread priority=null,Time=null,Exception=null 229798574: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20202, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 46146297, ConnectionDeviceID: 41038546, ClientAddress: 10.130.254.4} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798575: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675605-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675605-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798576: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler:got contactRsrcRTPStartedEvent 229798577: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:41038546, monitorID: 0, peripheralID: 1, clientPort: 18686 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 46146297, connectionDeviceID: 41038546 } to outboundQ 229798578: Jun 10 18:15:21.383 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler:got contactRsrcRTPStarted 229798579: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633025-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633025-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798580: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633025-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229798581: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633025] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633025,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798582: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44786] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44786,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633025,Original thread priority=null,Time=null,Exception=null 229798583: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675605-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229798584: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 229798585: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675605] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675605,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798586: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 18686, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 46146297, ConnectionDeviceID: 41038546, ClientAddress: 10.130.253.151 to various sockets } 229798587: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675605,Original thread priority=null,Time=null,Exception=null 229798588: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798589: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675606,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44844,Original thread priority=null,Time=null,Exception=null 229798590: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 18686, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 46146297, ConnectionDeviceID: 41038546, ClientAddress: 10.130.253.151} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798591: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798592: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675606-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675606-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798593: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633026,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229798594: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675606-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229798595: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633026-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633026-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798596: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 18686, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 46146297, ConnectionDeviceID: 41038546, ClientAddress: 10.130.253.151} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798597: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633026-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229798598: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675606] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675606,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798599: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633026] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633026,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798600: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44844] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44844,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675606,Original thread priority=null,Time=null,Exception=null 229798601: Jun 10 18:15:21.384 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633026,Original thread priority=null,Time=null,Exception=null 229798602: Jun 10 18:15:21.534 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] RequestImpl: Route Connection=[41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592008)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv 41039988:Ramal ON:1, cause=100, metacode=129, isMaster=true 229798603: Jun 10 18:15:21.534 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229798604: Jun 10 18:15:21.534 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000C023880219616200000000 229798605: Jun 10 18:15:21.535 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54733) from null 229798606: Jun 10 18:15:21.535 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229798607: Jun 10 18:15:21.535 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229798608: Jun 10 18:15:21.535 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54733,implId=12592008/2,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=null,seq num=-1,cn=41039988,dn=41039988,cgn=11993192299,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023880219616200000000,DestProtocolCallRef=null,TP=null 229798609: Jun 10 18:15:21.535 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54733 229798610: Jun 10 18:15:21.535 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592008/2] 46146440 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num -1 229798611: Jun 10 18:15:21.535 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316876 : ContactSessionChanged received for App FW contact 54733, iefSourceContact is 46146440 [12592008/2] (241738) 229798612: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229798613: Jun 10 18:15:21.535 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229798614: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146440, newConnectionCallID: 46146440, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229798615: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229798616: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146440, newConnectionDeviceIDType: 0, newConnectionCallID: 46146440, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229798617: Jun 10 18:15:21.535 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592008)->ACTIVE]->OFFERED, CTI Port selected: TP[id=310,implId=2067,state=IN_USE] 229798618: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798619: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675607,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229798620: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146440, newConnectionDeviceIDType: 0, newConnectionCallID: 46146440, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229798621: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675607-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675607-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798622: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798623: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633027,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44849,Original thread priority=null,Time=null,Exception=null 229798624: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675607-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146440 } 229798625: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633027-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633027-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798626: Jun 10 18:15:21.535 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633027-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146440 } 229798627: Jun 10 18:15:21.536 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633027] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633027,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798628: Jun 10 18:15:21.536 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146440, newConnectionDeviceIDType: 0, newConnectionCallID: 46146440, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798629: Jun 10 18:15:21.536 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44849] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44849,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633027,Original thread priority=null,Time=null,Exception=null 229798630: Jun 10 18:15:21.536 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675607] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675607,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798631: Jun 10 18:15:21.536 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675607,Original thread priority=null,Time=null,Exception=null 229798632: Jun 10 18:15:21.539 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54733,implId=12592008/2,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=118000270650,seq num=0,cn=41039988,dn=41039988,cgn=11993192299,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023880219616200000000,DestProtocolCallRef=null,TP=2067] 229798633: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182843-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592008)->ACTIVE]->OFFERED has 6 current sessions active. 229798634: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229798635: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000C023880219616200000000 229798636: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000C023880219616200000000 229798637: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000C023880219616200000000 229798638: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229798639: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229798640: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229798641: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000C023880219616400000000 229798642: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000C023880219616400000000 229798643: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000C023880219616400000000 229798644: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781521-CALL_EVENT_LOG:2067] RequestImpl: Got CallActiveEv, ConnCreatedEv 41039988:Ramal ON:1, ConnInProgressEv 41039988:Ramal ON:1, CallCtlConnOfferedEv 41039988:Ramal ON:1, ConnCreatedEv 11993192299::2, ConnConnectedEv 11993192299::2, CallCtlConnEstablishedEv 11993192299::2, ConnCreatedEv 2067:UCCX CTI Port:1, events on the AddressCallObserver. 229798645: Jun 10 18:15:21.540 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781500-CALL_CONN_OFFERED:2067] RequestImpl: CallID: 54733, MediaID: 12592008/2 CallCtlConnOfferedEv received for CTI Port: 2067, lastRedirectedAddress: 41039988 229798646: Jun 10 18:15:21.542 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781498-CALL_EVENT_LOG:2067] RequestImpl: Got ConnInProgressEv 2067:UCCX CTI Port:1, CallCtlConnOfferedEv 2067:UCCX CTI Port:1, events on the AddressCallObserver. 229798647: Jun 10 18:15:21.543 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781520-CALL_EVENT_LOG:2067] RequestImpl: CallID:54733 MediaId:12592008/2 Got ConnDisconnectedEv 41039988:Ramal ON:1, CallCtlConnDisconnectedEv 41039988:Ramal ON:1, events on the AddressCallObserver. 229798648: Jun 10 18:15:21.543 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781522-CONN_DISCONNECTED] RequestImpl: RP[num=41039988], conn=[41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592008)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41039988:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229798649: Jun 10 18:15:21.543 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781524-CALL_EVENT_LOG:2067] RequestImpl: CallID:54733 MediaId:12592008/2 Got CallObservationEndedEv, events on the AddressCallObserver. 229798650: Jun 10 18:15:21.545 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781500-CALL_CONN_OFFERED:2067] AddressCallObserver: POSTevDbg: Original Call = 54733, CallId = 12592008/2 eventsToBeProcessed = [CiscoTransferStartEv] 229798651: Jun 10 18:15:21.545 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781500-CALL_CONN_OFFERED:2067] AddressCallObserver: POSTevDbg: Original Call = 54733, CallId = 12592008/2 Event that needs to be posted = CiscoTransferStartEv Event was meant for call: OrigEventCall:3348933/1, FinalEventCall:11722129/4 229798652: Jun 10 18:15:21.545 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781500-CALL_CONN_OFFERED:2067] AddressCallObserver: POSTevDbg: Original Call = 54733, CallId = 12592008/2Will NOT post event = CiscoTransferStartEv Because event was not meant for current call. Event Calls: OrigEventCall:3348933/1, FinalEventCall:11722129/4 229798653: Jun 10 18:15:21.545 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781500-CALL_CONN_OFFERED:2067] RequestImpl: CallID: 54733, MediaID: 12592008/2 Accepting call for CTI Route Point: 41039988 on CTI Port: 2067, ciscoCause=0 229798654: Jun 10 18:15:21.545 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] CallImpl: Call.accepted() JTAPICallContact[id=54733,implId=12592008/2,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=118000270650,seq num=0,cn=41039988,dn=41039988,cgn=11993192299,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023880219616400000000,DestProtocolCallRef=null,TP=2067] 229798655: Jun 10 18:15:21.546 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] RequestImpl: CallID:54733 MediaId:12592008/2, TerminalConnection to Terminal: UCCX_2067 is RINGING, [2067:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(2,12592008)->ACTIVE]->ALERTING 229798656: Jun 10 18:15:21.546 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] InCallObserverImpl: CallID:54733 MediaId:12592008/2 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229798657: Jun 10 18:15:21.546 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,988,Exception=null 229798658: Jun 10 18:15:21.546 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798659: Jun 10 18:15:21.547 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef 229798660: Jun 10 18:15:21.547 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] CallImpl: Call.attributed() JTAPICallContact[id=54733,implId=12592008/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=118000270650,seq num=0,cn=41039988,dn=41039988,cgn=11993192299,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023880219616400000000,DestProtocolCallRef=null,TP=2067] 229798661: Jun 10 18:15:21.547 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229798662: Jun 10 18:15:21.547 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229798663: Jun 10 18:15:21.547 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] RequestImpl: CallID:54733 MediaId:12592008/2 Task:43001146126 associated with Task ID: 43001146126 229798664: Jun 10 18:15:21.547 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ICDContactAdapter: ICDContactAdapter 316876 : ContactAttributed received for App FW contact 54733, iefSourceContact is 46146440 [12592008/2] (241738) 229798665: Jun 10 18:15:21.547 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229798666: Jun 10 18:15:21.547 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229798667: Jun 10 18:15:21.547 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229798668: Jun 10 18:15:21.547 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(12592008/2, 2067) 229798669: Jun 10 18:15:21.547 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2067 contact ID: 12592008/2 229798670: Jun 10 18:15:21.547 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute Task 43001146126 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_LATAM_TRAVEL,type=Cisco Script Application,id=2,desc=Trigger for LATAM Travel CAF,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-05-02 10:49:07.0,recordId=2104,desc=Trigger for LATAM Travel CAF,name=UCCX_LATAM_TRAVEL,type=Cisco Script Application,id=2,enabled=true,sessions=30,script=SCRIPT[LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201321546,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:03.0,recordId=2124,desc=Cisco JTAPI Trigger,name=41039988,type=Cisco JTAPI Trigger,appName=UCCX_LATAM_TRAVEL,enabled=true,sessions=30,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41039988,redirectCSS=redirecting.party,cmDeviceName=UCCX_TRAVEL_CAF,cmDeviceInvalid=false,cmDescription=Trigger for Latam Travel CAF,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54733,implId=12592008/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001146126,session=118000270650,seq num=0,cn=41039988,dn=41039988,cgn=11993192299,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023880219616400000000,DestProtocolCallRef=null,TP=2067]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146126 Start time (ms): 1560201321546 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {MSG_Out_of_Work, com.cisco.prompt.Playable, P[LATAM_TRAVEL/OOWork.wav]} {MSG_Welcome01, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_WELCOME_01.wav]} {CSQ_Option_1, java.lang.String, "A_CSQ_1_DUVIDAS_PROCEDIMENTOS_SISTEMAS"} {delayWhileQueued, java.lang.Integer, 2} {selectResourceTimeout, java.lang.Integer, 12} {MSG_Dialtone, com.cisco.prompt.Playable, P[LATAM_TRAVEL/DialTone.wav]} {DataResult, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {DateString, java.lang.String, ""} {DebugDateString, java.lang.String, ""} {SessionID, com.cisco.session.Session, null} {SessionMappingIDDate, java.lang.Integer, 84103998} {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/CAF_Holidays.xml]} {CSQ_Option_2, java.lang.String, "A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK"} {CSQ_Option_3, java.lang.String, "A_CSQ_3_DUVIDAS_PRODUTO_DESTINO"} {CSQ_Option_4, java.lang.String, "A_CSQ_4_DUVIDAS_FINANCEIRO"} {CSQ_Option_5, java.lang.String, "A_CSQ_5_DUVIDAS_AEREO_CODE_WAIVER"} {CSQ_Option_6, java.lang.String, "A_CSQ_6_INDIRETO"} {MaxTimeCSQSec, java.lang.Integer, 600} {TimeInCSQ, java.lang.Integer, 0} {MSG_Desconect, com.cisco.prompt.Playable, P[LATAM_TRAVEL/Desconect.wav]} {MSG_Fila_Humana, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_Humana.wav]} {MSG_MusicaLatam, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_MusicaLatam.wav]} {CSQ_Option_7, java.lang.String, "A_CSQ_7_DUVIDAS_DE_HOST"} {MSG_WELCOME, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_WELCOME_02.wav]} {msg_01, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_01.wav]} {msg_02, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_02.wav]} {msg_03, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_03.wav]} {msg_04, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_04.wav]} {msg_05, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_05.wav]} {msg_06, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_06.wav]} {msg_07, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_07.wav]} {msg_08, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_08.wav]} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { } Number of executed steps: 0 Current step: Start <<<<< 229798671: Jun 10 18:15:21.547 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Start 229798672: Jun 10 18:15:21.547 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : /* ==> Versao 1: Desenvolvido ... */ 229798673: Jun 10 18:15:21.547 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Accept (--Triggering Contact--) 229798674: Jun 10 18:15:21.548 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229798675: Jun 10 18:15:21.548 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12592008/2) returns null 229798676: Jun 10 18:15:21.548 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: adding RmCm contact with call ID 12592008/2 (46146440) to session 118000270650 229798677: Jun 10 18:15:21.548 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addRmCmContact(12592008/2/46146440, 46146440 [12592008/2]) 229798678: Jun 10 18:15:21.549 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Making Monitoring flag=true old flag value =false 229798679: Jun 10 18:15:21.549 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact54733 229798680: Jun 10 18:15:21.549 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592008/2] 46146440 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 118000270650 session seq num 0 229798681: Jun 10 18:15:21.549 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54733 229798682: Jun 10 18:15:21.549 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592008/2] 46146440 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2067 contact type IAQ Secondary call ID 12592008/2 session 118000270650 session seq num 0 isRedirectFromWF false 229798683: Jun 10 18:15:21.549 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2067 229798684: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146440, callType: 1, connDeviceID: 2067, ani: 11993192299, dnis: 41039988, dialedNumber: 41039988, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 229798685: Jun 10 18:15:21.549 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2067:false 229798686: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactCreatedEvent 229798687: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 229798688: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146440, calledPartyDisposition: 0, connectionDeviceID: 2067, ani: 11993192299, dnis: 41039988, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 229798689: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229798690: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798691: Jun 10 18:15:21.549 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-19] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11993192299 229798692: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675608,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229798693: Jun 10 18:15:21.549 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] RsrcMgr: isCTIRoutePoint, addr: 11993192299:false 229798694: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146440, calledPartyDisposition: 0, connectionDeviceID: 2067, ani: 11993192299, dnis: 41039988, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229798695: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675608-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675608-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798696: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229798697: Jun 10 18:15:21.549 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-19] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2067 229798698: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675608-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146440 } 229798699: Jun 10 18:15:21.549 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] RsrcMgr: isCTIRoutePoint, addr: 2067:false 229798700: Jun 10 18:15:21.549 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675608] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675608,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798701: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798702: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675608,Original thread priority=null,Time=null,Exception=null 229798703: Jun 10 18:15:21.550 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229798704: Jun 10 18:15:21.550 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():monCall is null 229798705: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2067, connectionCallID: 46146440, lineType: 3, skillGroupNumber: -1, serviceNumber: 2, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2067, alertingDeviceID: 2067, callingDeviceID: 11993192299, calledDeviceID: 2067, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 11993192299, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229798706: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2067, connectionCallID: 46146440, lineType: 3, skillGroupNumber: -1, serviceNumber: 2, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2067, alertingDeviceID: 2067, callingDeviceID: 11993192299, calledDeviceID: 2067, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 11993192299, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229798707: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: Got contact presented event 229798708: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633028,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44833,Original thread priority=null,Time=null,Exception=null 229798709: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146440, calledPartyDisposition: 0, connectionDeviceID: 2067, ani: 11993192299, dnis: 41039988, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229798710: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633028-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633028-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798711: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229798712: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633028-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146440 } 229798713: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146440, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2067, alertingDeviceID: 2067, callingDeviceID: 11993192299, calledDeviceID: 2067, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 11993192299, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229798714: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633028] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633028,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798715: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798716: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44833] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44833,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633028,Original thread priority=null,Time=null,Exception=null 229798717: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675609,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229798718: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146440, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2067, alertingDeviceID: 2067, callingDeviceID: 11993192299, calledDeviceID: 2067, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 11993192299, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798719: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798720: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633029,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229798721: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146440, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2067, alertingDeviceID: 2067, callingDeviceID: 11993192299, calledDeviceID: 2067, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 11993192299, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229798722: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633029-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633029-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798723: Jun 10 18:15:21.550 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675609-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675609-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798724: Jun 10 18:15:21.551 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633029-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146440 } 229798725: Jun 10 18:15:21.551 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675609-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146440 } 229798726: Jun 10 18:15:21.551 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675609] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675609,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798727: Jun 10 18:15:21.551 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633029] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633029,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798728: Jun 10 18:15:21.551 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675609,Original thread priority=null,Time=null,Exception=null 229798729: Jun 10 18:15:21.551 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633029,Original thread priority=null,Time=null,Exception=null 229798730: Jun 10 18:15:21.551 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] RequestImpl: CallID:54733 MediaId:12592008/2 Task:43001146126, TerminalConnection to Terminal: UCCX_2067 is ACTIVE 229798731: Jun 10 18:15:21.551 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] ICDContactAdapter: ICDContactAdapter 316876 : ContactAccepted received for App FW contact 54733, iefSourceContact is 46146440 [12592008/2] (241738) 229798732: Jun 10 18:15:21.551 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] CallImpl: Call.answered() JTAPICallContact[id=54733,implId=12592008/2,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001146126,session=118000270650,seq num=0,cn=41039988,dn=41039988,cgn=11993192299,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023880219616400000000,DestProtocolCallRef=null,TP=2067] 229798733: Jun 10 18:15:21.551 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:12592008/2 Type:IAQ) 229798734: Jun 10 18:15:21.551 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12592008/2) returns 46146440 [12592008/2] 229798735: Jun 10 18:15:21.551 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2067 229798736: Jun 10 18:15:21.552 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:null 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229798737: Jun 10 18:15:21.552 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(12592008/2, 2067) 229798738: Jun 10 18:15:21.552 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2067 contact ID: 12592008/2 229798739: Jun 10 18:15:21.553 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229798740: Jun 10 18:15:21.553 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54733 229798741: Jun 10 18:15:21.553 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592008/2] 46146440 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2067 contact type IAQ session 118000270650 session seq num 0 229798742: Jun 10 18:15:21.553 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229798743: Jun 10 18:15:21.553 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229798744: Jun 10 18:15:21.553 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229798745: Jun 10 18:15:21.553 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-9] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11993192299 229798746: Jun 10 18:15:21.553 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-9] RsrcMgr: isCTIRoutePoint, addr: 11993192299:false 229798747: Jun 10 18:15:21.553 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:Supervisor with extension :2067 is null ... 229798748: Jun 10 18:15:21.553 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-9] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229798749: Jun 10 18:15:21.553 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-9] JtapiRIMgr: getAllDevicesForCall():monCall is null 229798750: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2067, connectionCallID: 46146440, lineType: 3, monitoredDeviceDN: 2067, eventReasonCode: 22, serviceNumber: 2, skillGroupNumber: -1, answeringDeviceID: 2067, callingDeviceID: 11993192299, calledDeviceID: 2067, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535} to BM clients 229798751: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2067, connectionCallID: 46146440, lineType: 3, monitoredDeviceDN: 2067, eventReasonCode: 22, serviceNumber: 2, skillGroupNumber: -1, answeringDeviceID: 2067, callingDeviceID: 11993192299, calledDeviceID: 2067, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 229798752: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: Got contact connected event 229798753: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229798754: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146440, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2067, answeringDeviceID: 2067, calledDeviceID: 2067, callingDeviceID: 11993192299, lastRedirectDeviceID: null, remasks: [] to various sockets } 229798755: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798756: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675610,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44824,Original thread priority=null,Time=null,Exception=null 229798757: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146440, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2067, answeringDeviceID: 2067, calledDeviceID: 2067, callingDeviceID: 11993192299, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229798758: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675610-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675610-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798759: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798760: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633030,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44843,Original thread priority=null,Time=null,Exception=null 229798761: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146440, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2067, answeringDeviceID: 2067, calledDeviceID: 2067, callingDeviceID: 11993192299, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229798762: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633030-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633030-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798763: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633030-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146440 } 229798764: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633030] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633030,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798765: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44843] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44843,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633030,Original thread priority=null,Time=null,Exception=null 229798766: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675610-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146440 } 229798767: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675610] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675610,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798768: Jun 10 18:15:21.554 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44824] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44824,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675610,Original thread priority=null,Time=null,Exception=null 229798769: Jun 10 18:15:21.561 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTermConnRecordingStartEv 12591865/2 229798770: Jun 10 18:15:21.561 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RsrcMgr: RsrcMgr.incrementRecordingInSession() RsrcMgr.numRecordingInSession = -8 229798771: Jun 10 18:15:21.561 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798772: Jun 10 18:15:21.562 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTermConnRecordingTargetInfoEv12591865/2 229798773: Jun 10 18:15:21.562 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: sss: CiscoTermConnRecordingTargetInfoEv processed. 229798774: Jun 10 18:15:21.562 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798775: Jun 10 18:15:21.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229798776: Jun 10 18:15:21.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54733 MediaId:12592008/2 Task:43001146126 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229798777: Jun 10 18:15:21.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229798778: Jun 10 18:15:21.563 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-OPEN_LOGICAL_CHANNEL:2067] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229798779: Jun 10 18:15:21.565 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229798780: Jun 10 18:15:21.565 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54733 MediaId:12592008/2 Task:43001146126 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229798781: Jun 10 18:15:21.569 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229798782: Jun 10 18:15:21.569 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54733 MediaId:12592008/2 Task:43001146126 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229798783: Jun 10 18:15:21.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : SessionID = Get Session (SessionMappingIDDate) 229798784: Jun 10 18:15:21.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : If ( SessionID == null) Then 229798785: Jun 10 18:15:21.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : XMLdateList = Get Session Info (SessionID, "XMLdateList") 229798786: Jun 10 18:15:21.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : /* Checar dias de recesso ... */ 229798787: Jun 10 18:15:21.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Set DateString = DateNow.dom + "/" + DateNow.month + "/" + DateNow.year 229798788: Jun 10 18:15:21.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : DataResult = Get XML Document Data(XMLdateList, "/Holidays/Holiday[@Date='"+DateString+"']") 229798789: Jun 10 18:15:21.571 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : If (DataResult==null) Then 229798790: Jun 10 18:15:21.571 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Day of Week 229798791: Jun 10 18:15:21.571 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Time of Day 229798792: Jun 10 18:15:21.571 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Play Prompt (--Triggering Contact--, MSG_Dialtone) 229798793: Jun 10 18:15:21.887 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=25 type=CLEAR_CONNECTION_REQ,invokeId=317279, peripheralId:1, connectionCallId:112170240, connectionDeviceIdType: 65535, connectionDeviceId: 41069125, agentInstrument: null } 229798794: Jun 10 18:15:21.887 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=25 type=CLEAR_CONNECTION_REQ,invokeId=317279, peripheralId:1, connectionCallId:112170240, connectionDeviceIdType: 65535, connectionDeviceId: 41069125, agentInstrument: null socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229798795: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: CTIClearConnectionReqMsg CTIMgrTPCCReqMsg Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] invokeID:317279, peripheralId:1, connectionCallId:112170240, connectionDeviceIdType: 65535, connectionDeviceId: 41069125, agentInstrument: null 229798796: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=TPCCPROCESSOR,Mnemonic=ClearConnectionReqMsgHandler,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798797: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TPCCPROCESSOR,Mnemonic=ClearConnectionReqMsgHandler,Executor type=null,Thread=MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798798: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] TPCCReqMsgHandler: TPCCRegMsgHandler.getRmCmCallContact: agent ext - 41069125 callId - 112170240 229798799: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler - isPostCallSurveyEnabled postCallSurveyDN: 41061100 229798800: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler:runHandler connectedAgents.size: 1 229798801: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler - isPostCallSurveyEnabled. Only agent. Transferring the call to survey 229798802: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] RsrcMgr: isCTIRoutePoint, addr: 41061100:true 229798803: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler runHandler: initiating blind transfer to postcall survey DN: 41061100 callId_int: 112170240 deviceId: 41069125 229798804: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] RsrcMgr: isCTIRoutePoint, addr: 41061100:true 229798805: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] TPCCReqMsgHandler: TPCCReqMsgHandler isCallBlindTransferredToUnmonitoredExtension: transferDN 41061100 isPrimaryExtn: false isSecondraryExtn: false isCTIRoutePoint: true 229798806: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] RsrcMgr: isCTIRoutePoint, addr: 41061100:true 229798807: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] TPCCReqMsgHandler: TPCCReqMsgHandler isCallBlindTransferredToUnmonitoredExtension: transferDN is either primary or secondary extension or a CTI Route Point 229798808: Jun 10 18:15:21.887 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] ICDJtapiCallControlChannel: ICDJtapiCallControlChannel - directTransfer: Initiating direct transfer callId: 112170240 deviceId: 41069125 dialNumber: 41061100 terminalConnection: [SEP54781A6A54DD/[41069125:UCCX AGENT:1/(P2-ccx-rmcm) GCID=(6,11506944)->ACTIVE]->ESTABLISHED]->TALKING 229798809: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229798810: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41069125 , Resource:41069125 229798811: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229798812: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:41069125 229798813: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229798814: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41069125 , Resource:41069125 229798815: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41069125 ID:null Type:UNKNOWN_CONTACT) 229798816: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229798817: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41069125 ID:null Type:UNKNOWN_CONTACT)) 229798818: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:41069125 229798819: Jun 10 18:15:21.901 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229798820: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41069125 ID:null Type:UNKNOWN_CONTACT) 229798821: Jun 10 18:15:21.901 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Marco Soares ID:41069125 IAQ Extn:41069125 contact type UNKNOWN_CONTACT 229798822: Jun 10 18:15:21.901 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41069125 ID:null Type:UNKNOWN_CONTACT)) 229798823: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229798824: Jun 10 18:15:21.901 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229798825: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41069125, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: 112170240, connectionDeviceID: 41069125, clientAddress: 0 } to outboundQ 229798826: Jun 10 18:15:21.901 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Marco Soares ID:41069125 IAQ Extn:41069125 contact type UNKNOWN_CONTACT 229798827: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229798828: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229798829: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229798830: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41069125, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: 112170240, connectionDeviceID: 41069125, clientAddress: 0 } to outboundQ 229798831: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229798832: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 112170240, ConnectioinDeviceID: 41069125, ClientAddress: 0 to various sockets } 229798833: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798834: Jun 10 18:15:21.901 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675611,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229798835: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 112170240, ConnectioinDeviceID: 41069125, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229798836: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675611-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675611-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798837: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798838: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675611-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229798839: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633031,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44853,Original thread priority=null,Time=null,Exception=null 229798840: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 112170240, ConnectioinDeviceID: 41069125, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229798841: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675611] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675611,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798842: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229798843: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633031-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633031-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798844: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 112170240, ConnectioinDeviceID: 41069125, ClientAddress: 0 to various sockets } 229798845: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798846: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675611,Original thread priority=null,Time=null,Exception=null 229798847: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633031-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229798848: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675612,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229798849: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633031] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633031,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798850: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 112170240, ConnectioinDeviceID: 41069125, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798851: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44853] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44853,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633031,Original thread priority=null,Time=null,Exception=null 229798852: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675612-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675612-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798853: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798854: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633032,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44823,Original thread priority=null,Time=null,Exception=null 229798855: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675612-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229798856: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633032-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633032-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798857: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 112170240, ConnectioinDeviceID: 41069125, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798858: Jun 10 18:15:21.902 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633032-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229798859: Jun 10 18:15:21.903 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633032] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633032,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798860: Jun 10 18:15:21.903 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44823] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44823,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633032,Original thread priority=null,Time=null,Exception=null 229798861: Jun 10 18:15:21.903 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675612] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675612,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798862: Jun 10 18:15:21.903 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675612,Original thread priority=null,Time=null,Exception=null 229798863: Jun 10 18:15:21.938 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] RequestImpl: Route Connection=[41061100:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11506944)->ACTIVE]->OFFERED, reason=7, Event= CallCtlConnOfferedEv 41061100:Ramal ON:1, cause=100, metacode=129, isMaster=true 229798864: Jun 10 18:15:21.938 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229798865: Jun 10 18:15:21.939 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000AF95000627999900000000 229798866: Jun 10 18:15:21.939 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] RequestImpl: (P1-ccx-cti_1) GCID=(6,11506944)->ACTIVE is redirected from another RP 41064000, setting the lrd to this RP, and setting cgn to null 229798867: Jun 10 18:15:21.939 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54734) from null 229798868: Jun 10 18:15:21.939 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54734,implId=11506944/6,state=STATE_RECEIVED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=null,session=null,seq num=-1,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999900000000,DestProtocolCallRef=null,TP=null 229798869: Jun 10 18:15:21.939 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316877 : ContactSessionChanged received for App FW contact 54734, iefSourceContact is 112170240 [11506944/6] (241739) 229798870: Jun 10 18:15:21.939 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229798871: Jun 10 18:15:21.939 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] RequestImpl: Route Connection: [41061100:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11506944)->ACTIVE]->OFFERED, CTI Port selected: TP[id=313,implId=2615,state=IN_USE] 229798872: Jun 10 18:15:21.939 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229798873: Jun 10 18:15:21.939 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54734 229798874: Jun 10 18:15:21.939 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229798875: Jun 10 18:15:21.939 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num 2 229798876: Jun 10 18:15:21.939 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229798877: Jun 10 18:15:21.939 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170240, newConnectionCallID: 112170240, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: , wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC } to outboundQ 229798878: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229798879: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170240, newConnectionDeviceIDType: 0, newConnectionCallID: 112170240, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: , ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC to various sockets } 229798880: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798881: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675613,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44795,Original thread priority=null,Time=null,Exception=null 229798882: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170240, newConnectionDeviceIDType: 0, newConnectionCallID: 112170240, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: , ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798883: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798884: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633033,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229798885: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675613-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675613-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798886: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170240, newConnectionDeviceIDType: 0, newConnectionCallID: 112170240, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: , ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798887: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675613-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229798888: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675613] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675613,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798889: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44795] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44795,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675613,Original thread priority=null,Time=null,Exception=null 229798890: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633033-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633033-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798891: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633033-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229798892: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633033] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633033,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798893: Jun 10 18:15:21.940 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633033,Original thread priority=null,Time=null,Exception=null 229798894: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229798895: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000AF95000627999900000000 229798896: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000AF95000627999900000000 229798897: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000AF95000627999900000000 229798898: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229798899: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229798900: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229798901: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000AF95000627999A00000000 229798902: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000AF95000627999A00000000 229798903: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000AF95000627999A00000000 229798904: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781525-CALL_EVENT_LOG:2615] RequestImpl: Got CallActiveEv, ConnCreatedEv 41061100:Ramal ON:1, ConnInProgressEv 41061100:Ramal ON:1, CallCtlConnOfferedEv 41061100:Ramal ON:1, ConnCreatedEv 11957959665::2, ConnConnectedEv 11957959665::2, CallCtlConnEstablishedEv 11957959665::2, ConnCreatedEv 2615:UCCX CTI Port:1, events on the AddressCallObserver. 229798905: Jun 10 18:15:21.962 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781523-CALL_EVENT_LOG:2615] RequestImpl: Got ConnInProgressEv 2615:UCCX CTI Port:1, CallCtlConnOfferedEv 2615:UCCX CTI Port:1, events on the AddressCallObserver. 229798906: Jun 10 18:15:21.966 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:11506944/6 CallCtlConnDisconnectedEv11506944/6 229798907: Jun 10 18:15:21.966 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798908: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:117:11506944/6 CallCtlTermConnDroppedEv 11506944/6 Unknown event. eventID:107:11506944/6 CallCtlConnDisconnectedEv11506944/6 CallInvalidEv 11506944/6 229798909: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnDroppedEv received for call 112170240 [11506944/6] and agent 41069125 229798910: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229798911: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 11506944/6 41069125 229798912: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 112170240 [11506944/6] has internal type IAQ, contact type: IAQ for agent 41069125 229798913: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getContactExtType() returning value 1 for contact 112170240 and agent 41069125 229798914: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 11506944/6 Rsrc: 41069125 CallingAddr: 2052 LRAddr:2052 Type:IAQ(Blind Transfer) 229798915: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr getCallingDeviceStr 229798916: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr currentCallingAddress retrieved. 229798917: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677-ClearConnectionReqMsgHandler] TPCCReqMsgHandler: TPCCReqMsgHandler initiateBlindTransfer: directTransfer successful. Posting ContactDataChangedEvent with callType: 11 CalledPartyDisposition: 28 229798918: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr CallingDeviceStr retreived: 11957959665 229798919: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-777-18677] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TPCCPROCESSOR,Mnemonic=ClearConnectionReqMsgHandler,Executor type=null,Thread=MIVR_SS_RM_TPCCPROCESSOR-777-18677,Thread priority=5,Original Thread=null,Original thread priority=null,Time=80,Exception=null 229798920: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CLEAR_CONNECTION_CONF } 229798921: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:41069125 ID:11506944/6 Type:IAQ Cause:DROPPED Abort Exception:null) 229798922: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CLEAR_CONNECTION_CONF,invokeId=317279 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229798923: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54686 229798924: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798925: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:41069125 ID:11506944/6 Type:IAQ Cause:DROPPED Abort Exception:null)) 229798926: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactDataChangedEvent agent 41069125 contact type IAQ session 118000270603 session seq num 1 229798927: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675614,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44786,Original thread priority=null,Time=null,Exception=null 229798928: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .removeActiveCall(11506944/6) 229798929: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229798930: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .setDeviceState(DEVICE_IDLE) from DEVICE_TALKING 229798931: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170240, newConnectionCallID: 112170240, callType: 11, connectionDeviceID: 41069125, newConnectionDeviceID: 41069125, ani: null, callerEnteredDigits: null, accountNumber: , wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC } to outboundQ 229798932: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Contact:11506944/6 isConnected: true 229798933: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229798934: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229798935: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 11, connectionDeviceIDType: 0, connectionCallID: 112170240, newConnectionDeviceIDType: 0, newConnectionCallID: 112170240, calledPartyDisposition: 28, campaignID: 0, queryRuleID: 0, connectionDeviceID: 41069125, newConnectionDeviceID: 41069125, customerPhoneNumber: , customerAccountNumber: , ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC to various sockets } 229798936: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229798937: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798938: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 112170240 and agent 41069125 229798939: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 11, connectionDeviceIDType: 0, connectionCallID: 112170240, newConnectionDeviceIDType: 0, newConnectionCallID: 112170240, calledPartyDisposition: 28, campaignID: 0, queryRuleID: 0, connectionDeviceID: 41069125, newConnectionDeviceID: 41069125, customerPhoneNumber: , customerAccountNumber: , ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229798940: Jun 10 18:15:21.967 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundMgrMsgProcessor:Processing msg: OutboundContactDataChangedMsg (Rsrc:Rsrc Name:Marco Soares ID:41069125 IAQ Extn:41069125) 229798941: Jun 10 18:15:21.967 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] Dialer: Dialer::processOutboundContactDataChangedMsg() rsrc:Rsrc Name:Marco Soares ID:41069125 IAQ Extn:41069125, callID:11506944/6 229798942: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229798943: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54686 229798944: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675614-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675614-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798945: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633034,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229798946: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Marco Soares ID:41069125 IAQ Extn:41069125 contact type IAQ session 118000270603 session seq num 1 229798947: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675614-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { CLEAR_CONNECTION_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229798948: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: in processSessionTerminated, removing contact 11506944/6 from agent 41069125's contacts table 229798949: Jun 10 18:15:21.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633034-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633034-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798950: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170240[11506944/6] (241696) .removeConnectedResource(41069125) 229798951: Jun 10 18:15:21.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41069125 .removeContact(11506944/6) 229798952: Jun 10 18:15:21.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54734,implId=11506944/6,state=STATE_RECEIVED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=null,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615] 229798953: Jun 10 18:15:21.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229798954: Jun 10 18:15:21.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633034-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229798955: Jun 10 18:15:21.968 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182844-ROUTE_CALL_EV] RequestImpl: Route Connection: [41061100:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11506944)->ACTIVE]->OFFERED has 1 current sessions active. 229798956: Jun 10 18:15:21.968 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 112170240 and agent 41069125 229798957: Jun 10 18:15:21.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633034] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633034,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229798958: Jun 10 18:15:21.968 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap(): setting setCallEventsSentToCTIClients flag true for contact 229798959: Jun 10 18:15:21.968 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633034,Original thread priority=null,Time=null,Exception=null 229798960: Jun 10 18:15:21.968 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781526-CALL_CONN_OFFERED:2615] RequestImpl: CallID: 54734, MediaID: 11506944/6 CallCtlConnOfferedEv received for CTI Port: 2615, lastRedirectedAddress: 41061100 229798961: Jun 10 18:15:21.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 11, connectionDeviceIDType: 0, connectionCallID: 112170240, newConnectionDeviceIDType: 0, newConnectionCallID: 112170240, calledPartyDisposition: 28, campaignID: 0, queryRuleID: 0, connectionDeviceID: 41069125, newConnectionDeviceID: 41069125, customerPhoneNumber: , customerAccountNumber: , ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229798962: Jun 10 18:15:21.968 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap() removing key for contact112170240 229798963: Jun 10 18:15:21.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675614] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675614,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229798964: Jun 10 18:15:21.970 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallInvalidEv received for call:112170240 [11506944/6] 229798965: Jun 10 18:15:21.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675614-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675614-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null 229798966: Jun 10 18:15:21.970 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781528-CALL_EVENT_LOG:2615] RequestImpl: CallID:54734 MediaId:11506944/6 Got CallObservationEndedEv, events on the AddressCallObserver. 229798967: Jun 10 18:15:21.970 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229798968: Jun 10 18:15:21.970 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229798969: Jun 10 18:15:21.970 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Inside isContactOnAnyMonitoredLine with Contact ExtType1 229798970: Jun 10 18:15:21.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675614-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229798971: Jun 10 18:15:21.970 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229798972: Jun 10 18:15:21.970 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-21] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41069125 229798973: Jun 10 18:15:21.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675614] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675614,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null 229798974: Jun 10 18:15:21.970 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44786] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44786,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675614,Original thread priority=null,Time=null,Exception=null 229798975: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: returning isContactOnAnyMonitoredLine with: true 229798976: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: processSessionTerminiated with callclass - 0 contactType - 1for agent :41069125 229798977: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Out of all if blocks with states prev : 3 new state 8current state 7 229798978: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: agentStateChangeCauseCallType : 11 229798979: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069125 New State:WORK Old State:IN_SESSION_PENDING_WORK Reason code:0 229798980: Jun 10 18:15:21.971 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229798981: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-21] RsrcMgr: isCTIRoutePoint, addr: 41069125:false 229798982: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-21] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229798983: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-21] JtapiRIMgr: getAllDevicesForCall():monCall is null 229798984: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCallInvalidEv: getCiscoFeatureReason: 2 isBlindTransferToUnmonitoredExtn: false isBlindTransferred: true 229798985: Jun 10 18:15:21.971 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:41069125, connectionCallID: 112170240, monitoredDeviceDN: 41069125, releasingDeviceID: 41069125, releasingDeviceType: 76 } to outboundQ 229798986: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798987: Jun 10 18:15:21.971 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-21] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229798988: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:103:11506944/6 229798989: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229798990: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Wrapup Timer Task will activate for agent=41069125 in seconds=15 229798991: Jun 10 18:15:21.971 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229798992: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD_AFTER,Executor id=WRAPUPTIMER,Mnemonic=RUNWRAPUP,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=15,000,Exception=null 229798993: Jun 10 18:15:21.971 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41069125, agentDN:41069125, agentID:41069125, monitorID = 0, stateDuration = 0, agentstate = WORK, eventreasoncode = 0, agentID = 41069125, agentExtension = 41069125, agentID_Long = 41069125 } to outboundQ 229798994: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=WRAPUPTIMER,Mnemonic=null,Executor type=com.cisco.executor.ClockDaemon,Thread=MIVR_SS_RM_WRAPUPTIMER-462-50151,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44844,Original thread priority=null,Time=null,Exception=null 229798995: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Not Removing the Contact 11506944/6 associated with the resource 41069125 229798996: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: As the state of the resource is 8 229798997: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: End of processing with states prev : 3 new state 8current state 8 229798998: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069125 Contacts: 229798999: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069125 PrevState: AVAILABLE PrevStateSet:true 229799000: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069136 Order:1) 229799001: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069136 Order:1) 229799002: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15)(A_CSQ_CCOA_CALLCENTER 41069136 Order:8) 229799003: Jun 10 18:15:21.971 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundMgrMsgProcessor:Processing msg: OutboundContactRsrcDisconnectedMsg (Rsrc:Rsrc Name:Marco Soares ID:41069125 IAQ Extn:41069125) 229799004: Jun 10 18:15:21.971 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionInvalidMsg (ID:11506944/6) 229799005: Jun 10 18:15:21.971 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] PreviewDialer: PreviewDialer:processOutboundContactRsrcDisconnectedMsg() rsrcID:41069125, ACMICallType:11 229799006: Jun 10 18:15:21.972 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229799007: Jun 10 18:15:21.972 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229799008: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41069125, releasingDeviceID: 41069125, remasks: [] to various sockets } 229799009: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799010: Jun 10 18:15:21.973 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069125, state:8, csqID:-1) 229799011: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675615,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229799012: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41069125, releasingDeviceID: 41069125, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799013: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799014: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633035,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229799015: Jun 10 18:15:21.973 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781526-CALL_CONN_OFFERED:2615] RequestImpl: CallID: 54734, MediaID: 11506944/6 Accepting call for CTI Route Point: 41061100 on CTI Port: 2615, ciscoCause=0 229799016: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633035,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229799017: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41069125, releasingDeviceID: 41069125, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799018: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229799019: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]] to various sockets } 229799020: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799021: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633035-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633035-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799022: Jun 10 18:15:21.973 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781529-CONN_DISCONNECTED] RequestImpl: RP[num=41061100], conn=[41061100:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11506944)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41061100:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229799023: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 2 229799024: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799025: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633035-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229799026: Jun 10 18:15:21.973 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799027: Jun 10 18:15:21.974 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: ICDContactAdapter 316829 : ContactTerminated received for App FW contact 54686, iefSourceContact is 112170240 [11506944/6] (241696) 229799028: Jun 10 18:15:21.974 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] CallImpl: Call.accepted() JTAPICallContact[id=54734,implId=11506944/6,state=STATE_ACCEPTED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=null,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615] 229799029: Jun 10 18:15:21.974 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] RequestImpl: CallID:54734 MediaId:11506944/6, TerminalConnection to Terminal: UCCX_2615 is RINGING, [2615:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(6,11506944)->ACTIVE]->ALERTING 229799030: Jun 10 18:15:21.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: RsrcMgrMsgProcessor: SessionInvalidMsg AgentCallContact - isBlindTransferred: true 229799031: Jun 10 18:15:21.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: AgentCallContact - The contact was BlindTransferred. contact id: 11506944/6 229799032: Jun 10 18:15:21.974 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] InCallObserverImpl: CallID:54734 MediaId:11506944/6 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229799033: Jun 10 18:15:21.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: session 118000270603 .getParent() is null in SessionInvalidMsg for RmCm contact 112170240 [11506944/6] (241696) 229799034: Jun 10 18:15:21.974 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633035] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633035,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799035: Jun 10 18:15:21.974 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675615-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675615-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799036: Jun 10 18:15:21.974 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,965,Exception=null 229799037: Jun 10 18:15:21.974 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633035-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633035-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799038: Jun 10 18:15:21.974 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675615-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229799039: Jun 10 18:15:21.974 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] CallImpl: Call.attributed() JTAPICallContact[id=54734,implId=11506944/6,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=null,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615] 229799040: Jun 10 18:15:21.974 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] RequestImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 associated with Task ID: 43001146127 229799041: Jun 10 18:15:21.974 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799042: Jun 10 18:15:21.974 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633035-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229799043: Jun 10 18:15:21.975 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675615] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675615,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799044: Jun 10 18:15:21.975 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef 229799045: Jun 10 18:15:21.975 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633035] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633035,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229799046: Jun 10 18:15:21.975 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229799047: Jun 10 18:15:21.975 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675615-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675615-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229799048: Jun 10 18:15:21.975 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229799049: Jun 10 18:15:21.975 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633035,Original thread priority=null,Time=null,Exception=null 229799050: Jun 10 18:15:21.975 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675615-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229799051: Jun 10 18:15:21.975 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] ICDContactAdapter: ICDContactAdapter 316877 : ContactAttributed received for App FW contact 54734, iefSourceContact is 112170240 [11506944/6] (241739) 229799052: Jun 10 18:15:21.975 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229799053: Jun 10 18:15:21.975 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229799054: Jun 10 18:15:21.975 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675615] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675615,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229799055: Jun 10 18:15:21.975 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675615,Original thread priority=null,Time=null,Exception=null 229799056: Jun 10 18:15:21.975 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229799057: Jun 10 18:15:21.975 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11506944/6, 2615) 229799058: Jun 10 18:15:21.975 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2615 contact ID: 11506944/6 229799059: Jun 10 18:15:21.976 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: Execute Task 43001146127 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=CCOA_EXEC_Avaliacoes,type=Cisco Script Application,id=108,desc=CCOA_EXEC_Avaliacoes,enabled=true,max=50,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2018-11-14 17:30:06.0,recordId=1837,desc=CCOA_EXEC_Avaliacoes,name=CCOA_EXEC_Avaliacoes,type=Cisco Script Application,id=108,enabled=true,sessions=50,script=SCRIPT[CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201321974,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:05.0,recordId=2129,desc=Cisco JTAPI Trigger,name=41061100,type=Cisco JTAPI Trigger,appName=CCOA_EXEC_Avaliacoes,enabled=true,sessions=50,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41061100,redirectCSS=redirecting.party,cmDeviceName=UCCX_EXEC_AVAL,cmDeviceInvalid=false,cmDescription=Trigger for CCOA EXEC Avaliações,cmDevicePoolUUID={A5CAAF37-D364-137C-6312-203A6A663E9C},cmDevicePoolName=Sao Paulo Hangar 2 - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={56A9FACA-EC5A-5085-88D1-616640068147},cmLocationName=Sao Paulo Hangar 2,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54734,implId=11506944/6,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=43001146127,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146127 Start time (ms): 1560201321974 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {resourceID, java.lang.String, ""} {CSQ, java.lang.String, "A_CSQ_CCOA_EXEC_TESTE"} {WhileQueued, java.lang.Integer, 5} {WelcomePrompt, com.cisco.prompt.Playable, P[CCOA/ccoa-escvoo-ulaw.wav]} {QueuePrompt, com.cisco.prompt.Playable, P[CCOA/Espera.wav]} {DataResultCodigo, java.lang.String, ""} {SessionMappingIDCustomer, java.lang.Integer, 410650019} {SessionID, com.cisco.session.Session, null} {BaseClientes, com.cisco.doc.Document, DOC[CCOA_EXEC_ESCALA/CCOA_Exec_BaseTrip_29-07-2018.xml]} {DataResultCodigoXML, java.lang.String, ""} {BP, java.lang.String, ""} {NOMECOMPLETO, java.lang.String, ""} {NOMEDEGUERRA, java.lang.String, ""} {BASE, java.lang.String, ""} {FUNCAO, java.lang.String, ""} {AC, java.lang.String, ""} {CHAPA, java.lang.String, ""} {PostCallTreatment, java.lang.Integer, 41030011} {CCOA_EXEC_NOTA1, java.lang.String, "CCOA_EXEC_NOTA1"} {CCOA_EXEC_NOTA2, java.lang.String, "CCOA_EXEC_NOTA1"} {CCOA_EXEC_NOTA3, java.lang.String, "CCOA_EXEC_NOTA1"} {CCOA_EXEC_SOLUCAO_ATENDIDA, java.lang.String, "CCOA_EXEC_SOLUCAO_ATENDIDA"} {CCOA_EXEC_SOLUCAO_NAO_ATENTIDA, java.lang.String, "CCOA_EXEC_SOLUCAO_NAO_ATENTIDA"} {OPERADOR_DA_LIGACAO_NOTA1, java.lang.String, "OPERADOR_DA_LIGACAO_NOTA1"} {OPERADOR_DA_LIGACAO_NOTA2, java.lang.String, "OPERADOR_DA_LIGACAO_NOTA2"} {OPERADOR_DA_LIGACAO_NOTA3, java.lang.String, "OPERADOR_DA_LIGACAO_NOTA3"} {OPERADOR_DA_LIGACAO_NOTA4, java.lang.String, "OPERADOR_DA_LIGACAO_NOTA4"} {OPERADOR_DA_LIGACAO_NOTA5, java.lang.String, "OPERADOR_DA_LIGACAO_NOTA5"} {CENTRAL_NOTA1, java.lang.String, "CENTRAL_NOTA1"} {CENTRAL_NOTA2, java.lang.String, "CENTRAL_NOTA2"} {CENTRAL_NOTA3, java.lang.String, "CENTRAL_NOTA3"} {CENTRAL_NOTA4, java.lang.String, "CENTRAL_NOTA4"} {CENTRAL_NOTA5, java.lang.String, "CENTRAL_NOTA5"} {Wellcome, com.cisco.prompt.Playable, P[CCOA_EXEC_ESCALA/Avaliação/MSG_Welcome.wav]} {MSG_Solicitacao, com.cisco.prompt.Playable, P[CCOA_EXEC_ESCALA/Avaliação/MSG_Solicitacao.wav]} {MSG_Operador, com.cisco.prompt.Playable, P[CCOA_EXEC_ESCALA/Avaliação/MSG_Avaliacao_Operador.wav]} {MSG_Central, com.cisco.prompt.Playable, P[CCOA_EXEC_ESCALA/Avaliação/MSG_Avaliacao_Central.wav]} {MSG_Final, com.cisco.prompt.Playable, P[CCOA_EXEC_ESCALA/Avaliação/MSG_Final.wav]} {MSG_Obrigado, com.cisco.prompt.Playable, P[CCOA_EXEC_ESCALA/Avaliação/MSG_Obrigado.wav]} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_GED125ExpCallVariables, java.util.Hashtable, {PostCallTreatment=com.cisco.wf.subsystems.ged125.ExpCallVarObject@1786e93, user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@1a3b439}} } Number of executed steps: 0 Current step: Start /* Avaliação de atendimento ... */ <<<<< 229799060: Jun 10 18:15:21.976 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: Execute step of Task 43001146127 : Start /* Avaliação de atendimento ... */ 229799061: Jun 10 18:15:21.976 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: Execute step of Task 43001146127 : /* Desenvolvido por Leandro ... */ 229799062: Jun 10 18:15:21.976 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: Execute step of Task 43001146127 : Accept (--Triggering Contact--) 229799063: Jun 10 18:15:21.976 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:11506944/6 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799064: Jun 10 18:15:21.976 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229799065: Jun 10 18:15:21.976 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: RmCm contact with call ID 011506944/6 (112170240) already exists in session 118000270603 229799066: Jun 10 18:15:21.976 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170240[11506944/6] (241696) .setAppContact(54734) from 54686 229799067: Jun 10 18:15:21.977 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Ignore update of Monitoring flag. Value passedtrue older flag value =true 229799068: Jun 10 18:15:21.977 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: Setting the ACMI Call type of CallEventData to Calltype offered 229799069: Jun 10 18:15:21.977 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54734 229799070: Jun 10 18:15:21.977 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2615 contact type IAQ Secondary call ID 11506944/6 session 118000270603 session seq num 2 isRedirectFromWF false 229799071: Jun 10 18:15:21.977 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2615 229799072: Jun 10 18:15:21.977 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2615:false 229799073: Jun 10 18:15:21.977 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229799074: Jun 10 18:15:21.977 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-17] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11957959665 229799075: Jun 10 18:15:21.977 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] RsrcMgr: isCTIRoutePoint, addr: 11957959665:false 229799076: Jun 10 18:15:21.977 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] RsrcMgr: isCTIRoutePoint, addr: 41064000:true 229799077: Jun 10 18:15:21.977 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229799078: Jun 10 18:15:21.977 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-17] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2615 229799079: Jun 10 18:15:21.977 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] RsrcMgr: isCTIRoutePoint, addr: 2615:false 229799080: Jun 10 18:15:21.977 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229799081: Jun 10 18:15:21.977 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799082: Jun 10 18:15:21.977 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2615, connectionCallID: 112170240, lineType: 3, skillGroupNumber: 5, serviceNumber: 108, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2615, alertingDeviceID: 2615, callingDeviceID: 11957959665, calledDeviceID: 2615, lastRedirectDeviceID: 41064000, secondaryCallID: 0, ani: 11957959665, dnis: 41061100, userToUserInfo: null, dialedNumber: 41061100, callerEnteredDigits: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: CCOA_EXEC - Informações, PostCallTreatment: 41061100, user.layout: CCOA_EXEC} to BM clients 229799083: Jun 10 18:15:21.977 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2615, connectionCallID: 112170240, lineType: 3, skillGroupNumber: 5, serviceNumber: 108, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2615, alertingDeviceID: 2615, callingDeviceID: 11957959665, calledDeviceID: 2615, lastRedirectDeviceID: 41064000, secondaryCallID: 0, ani: 11957959665, dnis: 41061100, userToUserInfo: null, dialedNumber: 41061100, callerEnteredDigits: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: CCOA_EXEC - Informações, PostCallTreatment: 41061100, user.layout: CCOA_EXEC } to outboundQ 229799084: Jun 10 18:15:21.977 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: Got contact presented event 229799085: Jun 10 18:15:21.977 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229799086: Jun 10 18:15:21.977 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, lineHandle: 65535, lineType: 3, serviceNumber: 108, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2615, alertingDeviceID: 2615, callingDeviceID: 11957959665, calledDeviceID: 2615, lastRedirectDeviceID: 41064000, secondaryConnectionCallID: 0, ani: 11957959665, dnis: 41061100, userToUserInfo: null, dialedNumber: 41061100, callerEnteredDigits: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: CCOA_EXEC - Informações, remasks: [] to various sockets } 229799087: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799088: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675616,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229799089: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, lineHandle: 65535, lineType: 3, serviceNumber: 108, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2615, alertingDeviceID: 2615, callingDeviceID: 11957959665, calledDeviceID: 2615, lastRedirectDeviceID: 41064000, secondaryConnectionCallID: 0, ani: 11957959665, dnis: 41061100, userToUserInfo: null, dialedNumber: 41061100, callerEnteredDigits: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: CCOA_EXEC - Informações, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799090: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799091: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633036,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229799092: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, lineHandle: 65535, lineType: 3, serviceNumber: 108, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2615, alertingDeviceID: 2615, callingDeviceID: 11957959665, calledDeviceID: 2615, lastRedirectDeviceID: 41064000, secondaryConnectionCallID: 0, ani: 11957959665, dnis: 41061100, userToUserInfo: null, dialedNumber: 41061100, callerEnteredDigits: null, callVar1: 2027715, callVar2: 3810301, callVar3: CASSIA CARNEIRO DA SILVA, callVar4: CASSIA CARNEIRO, callVar5: GRU, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: CCOA_EXEC - Informações, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799093: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675616-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675616-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799094: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633036-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633036-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799095: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675616-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229799096: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675616] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675616,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799097: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675616,Original thread priority=null,Time=null,Exception=null 229799098: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633036-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229799099: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633036] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633036,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799100: Jun 10 18:15:21.978 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633036,Original thread priority=null,Time=null,Exception=null 229799101: Jun 10 18:15:21.989 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] RequestImpl: CallID:54734 MediaId:11506944/6 Task:43001146127, TerminalConnection to Terminal: UCCX_2615 is ACTIVE 229799102: Jun 10 18:15:21.989 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] ICDContactAdapter: ICDContactAdapter 316877 : ContactAccepted received for App FW contact 54734, iefSourceContact is 112170240 [11506944/6] (241696) 229799103: Jun 10 18:15:21.989 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:11506944/6 Type:IAQ) 229799104: Jun 10 18:15:21.989 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] CallImpl: Call.answered() JTAPICallContact[id=54734,implId=11506944/6,state=STATE_ANSWERED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=43001146127,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615] 229799105: Jun 10 18:15:21.989 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229799106: Jun 10 18:15:21.989 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2615 229799107: Jun 10 18:15:21.990 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799108: Jun 10 18:15:21.990 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11506944/6, 2615) 229799109: Jun 10 18:15:21.990 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2615 contact ID: 11506944/6 229799110: Jun 10 18:15:21.991 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:11506944/6 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:13592016/5 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799111: Jun 10 18:15:21.991 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54734 229799112: Jun 10 18:15:21.991 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2615 contact type IAQ session 118000270603 session seq num 2 229799113: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229799114: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229799115: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229799116: Jun 10 18:15:21.991 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-6] RsrcMgr: isCTIRoutePoint, addr: 41064000:true 229799117: Jun 10 18:15:21.991 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-6] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11957959665 229799118: Jun 10 18:15:21.991 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-6] RsrcMgr: isCTIRoutePoint, addr: 11957959665:false 229799119: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler:Supervisor with extension :2615 is null ... 229799120: Jun 10 18:15:21.991 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-6] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229799121: Jun 10 18:15:21.991 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-6] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799122: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2615, connectionCallID: 112170240, lineType: 3, monitoredDeviceDN: 2615, eventReasonCode: 22, serviceNumber: 108, skillGroupNumber: 5, answeringDeviceID: 2615, callingDeviceID: 11957959665, calledDeviceID: 2615, lastRedirectDeviceID: 41064000, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74} to BM clients 229799123: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2615, connectionCallID: 112170240, lineType: 3, monitoredDeviceDN: 2615, eventReasonCode: 22, serviceNumber: 108, skillGroupNumber: 5, answeringDeviceID: 2615, callingDeviceID: 11957959665, calledDeviceID: 2615, lastRedirectDeviceID: 41064000, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74 } to outboundQ 229799124: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler: Got contact connected event 229799125: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229799126: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170240, lineHandle: 65535, lineType: 3, serviceNumber: 108, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2615, answeringDeviceID: 2615, calledDeviceID: 2615, callingDeviceID: 11957959665, lastRedirectDeviceID: 41064000, remasks: [] to various sockets } 229799127: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799128: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675617,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44833,Original thread priority=null,Time=null,Exception=null 229799129: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170240, lineHandle: 65535, lineType: 3, serviceNumber: 108, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2615, answeringDeviceID: 2615, calledDeviceID: 2615, callingDeviceID: 11957959665, lastRedirectDeviceID: 41064000, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229799130: Jun 10 18:15:21.991 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675617-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675617-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799131: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799132: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633037,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229799133: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675617-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229799134: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170240, lineHandle: 65535, lineType: 3, serviceNumber: 108, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2615, answeringDeviceID: 2615, calledDeviceID: 2615, callingDeviceID: 11957959665, lastRedirectDeviceID: 41064000, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799135: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675617] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675617,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799136: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44833] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44833,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675617,Original thread priority=null,Time=null,Exception=null 229799137: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633037-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633037-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799138: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633037-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229799139: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633037] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633037,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799140: Jun 10 18:15:21.992 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633037,Original thread priority=null,Time=null,Exception=null 229799141: Jun 10 18:15:21.997 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229799142: Jun 10 18:15:21.997 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229799143: Jun 10 18:15:21.997 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229799144: Jun 10 18:15:21.997 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-OPEN_LOGICAL_CHANNEL:2615] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229799145: Jun 10 18:15:21.998 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229799146: Jun 10 18:15:21.998 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229799147: Jun 10 18:15:21.999 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229799148: Jun 10 18:15:21.999 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229799149: Jun 10 18:15:21.999 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: Execute step of Task 43001146127 : Delay 2 sec 229799150: Jun 10 18:15:22.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,076,960,Exception=null 229799151: Jun 10 18:15:22.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,076,960,Exception=null 229799152: Jun 10 18:15:22.312 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Delay 1 sec 229799153: Jun 10 18:15:22.788 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Play Prompt (--Triggering Contact--, MSG_Codigo_Invalido) 229799154: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-PROMPT_FILE_SUPPORT_FAILURE:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] PromptManagerImpl: Prompt file support failure: Exception=java.lang.IllegalArgumentException: Invalid directory: /CCOA_EXEC_ESCALA// 229799155: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-EXCEPTION:java.lang.IllegalArgumentException: Invalid directory: /CCOA_EXEC_ESCALA// 229799156: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.file.File.(File.java:866) 229799157: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.file.File.(File.java:702) 229799158: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.findPrompt(PromptManagerImpl.java:1144) 229799159: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2122) 229799160: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2464) 229799161: Jun 10 18:15:22.788 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:450) 229799162: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165) 229799163: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129) 229799164: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757) 229799165: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560) 229799166: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632) 229799167: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77) 229799168: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247) 229799169: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132) 229799170: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 229799171: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 229799172: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 229799173: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 229799174: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) 229799175: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 229799176: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 229799177: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) 229799178: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) 229799179: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 229799180: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) 229799181: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 229799182: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 229799183: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 229799184: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 229799185: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 229799186: Jun 10 18:15:22.789 BRT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229799187: Jun 10 18:15:23.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,077,960,Exception=null 229799188: Jun 10 18:15:23.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,077,960,Exception=null 229799189: Jun 10 18:15:23.271 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Goto mainMenu 229799190: Jun 10 18:15:23.272 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : mainMenu: Menu (--Triggering Contact--, MSG_WELCOME) 229799191: Jun 10 18:15:23.312 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Play Prompt (--Triggering Contact--, Satisfacao_NCL01) 229799192: Jun 10 18:15:23.999 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: Execute step of Task 43001146127 : Menu - "Solução Atendida?": Menu (--Triggering Contact--, Wellcome) 229799193: Jun 10 18:15:24.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,078,960,Exception=null 229799194: Jun 10 18:15:24.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,078,961,Exception=null 229799195: Jun 10 18:15:24.325 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=53 type=SET_AGENT_STATE_REQ,invokeId=317280,agentState=UNAVAILABLE,eventReasonCode=202,forcedFlag=True,agentID=41069125,agentDN=41069125,agentPwd=***** } 229799196: Jun 10 18:15:24.349 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=53 type=SET_AGENT_STATE_REQ,invokeId=317280,agentState=UNAVAILABLE,eventReasonCode=202,forcedFlag=True,agentID=41069125,agentDN=41069125,agentPwd=***** socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229799197: Jun 10 18:15:24.349 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: CTISetAgentStateReqMsg (Rsrc:41069125 InvokeID:317280 State:UNAVAILABLE Forced:True) 229799198: Jun 10 18:15:24.349 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .processCTIUnavailableMsg(CTISetAgentStateReqMsg (Rsrc:41069125 InvokeID:317280 State:UNAVAILABLE Forced:True)) 229799199: Jun 10 18:15:24.349 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069125 New State:UNAVAILABLE Old State:WORK Reason code:202 229799200: Jun 10 18:15:24.349 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Wrapup Timer Task Cancelling timerID=EDU.oswego.cs.dl.util.concurrent.ClockDaemon$TaskNode@1184383 for agent=41069125 229799201: Jun 10 18:15:24.350 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41069125 .removeAssociatedContact(Contact:11506944/6 229799202: Jun 10 18:15:24.350 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069125 Contacts: 229799203: Jun 10 18:15:24.350 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069125 PrevState: AVAILABLE PrevStateSet:false 229799204: Jun 10 18:15:24.350 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069136 Order:1) 229799205: Jun 10 18:15:24.350 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069136 Order:1) 229799206: Jun 10 18:15:24.350 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15)(A_CSQ_CCOA_CALLCENTER 41069136 Order:8) 229799207: Jun 10 18:15:24.350 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229799208: Jun 10 18:15:24.350 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] monitoredDeviceDN:41069125, agentDN:41069125, agentID:41069125, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 202, agentID = 41069125, agentExtension = 41069125, agentID_Long = 41069125 } to outboundQ 229799209: Jun 10 18:15:24.350 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] invokeID:317280 } to outboundQ 229799210: Jun 10 18:15:24.350 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229799211: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=202, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]] to various sockets } 229799212: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799213: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675618,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44843,Original thread priority=null,Time=null,Exception=null 229799214: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=202, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799215: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799216: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633038,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44824,Original thread priority=null,Time=null,Exception=null 229799217: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=202, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799218: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 229799219: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=317280 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229799220: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799221: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675618-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675618-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799222: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675618-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229799223: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675618] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675618,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799224: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675618-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675618-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799225: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675618-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229799226: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675618] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675618,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799227: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44843] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44843,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675618,Original thread priority=null,Time=null,Exception=null 229799228: Jun 10 18:15:24.351 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069125, state:2, csqID:-1) 229799229: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633038-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633038-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799230: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633038-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229799231: Jun 10 18:15:24.351 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229799232: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633038] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633038,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799233: Jun 10 18:15:24.351 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44824] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44824,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633038,Original thread priority=null,Time=null,Exception=null 229799234: Jun 10 18:15:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=317281 } 229799235: Jun 10 18:15:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=317281 socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229799236: Jun 10 18:15:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229799237: Jun 10 18:15:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=317281 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229799238: Jun 10 18:15:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799239: Jun 10 18:15:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675619,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229799240: Jun 10 18:15:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675619-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675619-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799241: Jun 10 18:15:24.677 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675619-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229799242: Jun 10 18:15:24.677 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675619] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675619,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799243: Jun 10 18:15:24.677 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675619,Original thread priority=null,Time=null,Exception=null 229799244: Jun 10 18:15:25.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,079,960,Exception=null 229799245: Jun 10 18:15:25.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,079,960,Exception=null 229799246: Jun 10 18:15:25.815 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2067-369-652-TERM_CONN_EV:2067] RequestImpl: CallID:54733 MediaId:12592008/2 Task:43001146126 Digit received: 2 229799247: Jun 10 18:15:26.050 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-16-TASK:0xa031169f2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145842 : Play Prompt (--Triggering Contact--, msg_02) 229799248: Jun 10 18:15:26.215 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Select Resource (--Triggering Contact-- from CSQ_Option_2) 229799249: Jun 10 18:15:26.215 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146126 SelectResourceStep: Executing-CSQ SelectResourceStep 229799250: Jun 10 18:15:26.215 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146126 SelectResourceStep: Could not set the Resource Selected into the context because Resource Selected Variable: is invalid 229799251: Jun 10 18:15:26.217 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146126 SelectResourceStep: Checking if rsrc allocated 229799252: Jun 10 18:15:26.217 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146126 SelectResourceStep: calling rm.allocateResource() for icdContact 46146440 [12592008/2] (241738) for CSQ216 229799253: Jun 10 18:15:26.217 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] RsrcMgr: RsrcMgr.allocateResource(216, 46146440 [12592008/2]) 229799254: Jun 10 18:15:26.217 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ESD: ESD 216 A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK .allocateRsrc(46146440 [12592008/2]) 229799255: Jun 10 18:15:26.217 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: AllocateRsrcMsg (ESD:216 Contact ID:54733 CallID:12592008/2) 229799256: Jun 10 18:15:26.217 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:216 Contact ID:54733 CallID:12592008/2)) 229799257: Jun 10 18:15:26.217 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146440[12592008/2] (241738) .enqueue(216) 229799258: Jun 10 18:15:26.217 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146440[12592008/2] (241738) .enqueue(216)(Queue ID:116126) 229799259: Jun 10 18:15:26.217 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Cannot allocate an available resource b/c none is present in A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK 229799260: Jun 10 18:15:26.217 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229799261: Jun 10 18:15:26.217 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146126 SelectResourceStep: No resource available 229799262: Jun 10 18:15:26.217 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146126 SelectResourceStep: Queue selected, returning QUEUED branch 229799263: Jun 10 18:15:26.217 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact54733 229799264: Jun 10 18:15:26.217 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : queueeLoop 2: 229799265: Jun 10 18:15:26.217 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Play Prompt (--Triggering Contact--, msg_01) 229799266: Jun 10 18:15:26.217 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\cm.aef 229799267: Jun 10 18:15:26.217 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229799268: Jun 10 18:15:26.217 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229799269: Jun 10 18:15:26.217 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute Task 43001146128 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146128 Start time (ms): 1560201326217 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 216} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@72e2dd} } Number of executed steps: 0 Current step: Start <<<<< 229799270: Jun 10 18:15:26.218 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146128 : Start 229799271: Jun 10 18:15:26.218 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146128 : GetCSQProperties 229799272: Jun 10 18:15:26.218 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] GetESDPropertiesStep: Task:43001146128 Executing GetESDPropertiesStep 229799273: Jun 10 18:15:26.218 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146128 : Switch String ( cqc ) 229799274: Jun 10 18:15:26.218 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146128 : InsertContactFIFO 229799275: Jun 10 18:15:26.218 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] InsertContactFIFOStep: Task:43001146128 Executing InsertContactFIFOStep 229799276: Jun 10 18:15:26.218 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 46146440[12592008/2] (241738) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE 229799277: Jun 10 18:15:26.218 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146128 : End 229799278: Jun 10 18:15:26.218 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146128 Start time (ms): 1560201326217 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 216} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@72e2dd} } Number of executed steps: 5 Current step: End <<<<< 229799279: Jun 10 18:15:26.218 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Notifying Debug task Ended 229799280: Jun 10 18:15:26.218 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592008/2] 46146440 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 118000270650 session seq num 0 229799281: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: got contactQueuedEvent 229799282: Jun 10 18:15:26.218 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-2] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11993192299 229799283: Jun 10 18:15:26.218 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 11993192299:false 229799284: Jun 10 18:15:26.218 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 41039988:true 229799285: Jun 10 18:15:26.218 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229799286: Jun 10 18:15:26.218 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799287: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146440, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 2, CSDID: 216, callingDeviceID: 11993192299, calledDeviceID: 41039988} to BM clients 229799288: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146440, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 2, CSDID: 216, callingDeviceID: 11993192299, calledDeviceID: 41039988 } to outboundQ 229799289: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: before getting a lock on Rmcontact 229799290: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 229799291: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146440, serviceNumber: 2, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2067, queueDeviceID: 216, calledDeviceID: 41039988, callingDeviceID: 11993192299, lastRedirectDeviceID: null, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, CSDID: 216, remasks: [] to various sockets } 229799292: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799293: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675620,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44823,Original thread priority=null,Time=null,Exception=null 229799294: Jun 10 18:15:26.218 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146440, serviceNumber: 2, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2067, queueDeviceID: 216, calledDeviceID: 41039988, callingDeviceID: 11993192299, lastRedirectDeviceID: null, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, CSDID: 216, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229799295: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799296: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675620-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675620-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799297: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633039,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229799298: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146440, serviceNumber: 2, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2067, queueDeviceID: 216, calledDeviceID: 41039988, callingDeviceID: 11993192299, lastRedirectDeviceID: null, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, CSDID: 216, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799299: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675620-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146440 } 229799300: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633039-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633039-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799301: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675620] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675620,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799302: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633039-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146440 } 229799303: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633039] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633039,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799304: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44823] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44823,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675620,Original thread priority=null,Time=null,Exception=null 229799305: Jun 10 18:15:26.219 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633039,Original thread priority=null,Time=null,Exception=null 229799306: Jun 10 18:15:26.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,080,960,Exception=null 229799307: Jun 10 18:15:26.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,080,960,Exception=null 229799308: Jun 10 18:15:26.405 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229799309: Jun 10 18:15:27.021 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] RequestImpl: CallID:54726 MediaId:13592016/5 Task:43001146102 Digit received: 1 229799310: Jun 10 18:15:27.221 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Goto GetDigits 229799311: Jun 10 18:15:27.221 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : GetDigits: DataResultCodigo = Get Digit String (--Triggering Contact--) 229799312: Jun 10 18:15:27.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,081,960,Exception=null 229799313: Jun 10 18:15:27.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,081,960,Exception=null 229799314: Jun 10 18:15:27.578 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229799315: Jun 10 18:15:28.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,082,960,Exception=null 229799316: Jun 10 18:15:28.258 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,082,960,Exception=null 229799317: Jun 10 18:15:29.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,083,961,Exception=null 229799318: Jun 10 18:15:29.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,083,961,Exception=null 229799319: Jun 10 18:15:30.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,084,961,Exception=null 229799320: Jun 10 18:15:30.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,084,961,Exception=null 229799321: Jun 10 18:15:31.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,085,961,Exception=null 229799322: Jun 10 18:15:31.259 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,085,961,Exception=null 229799323: Jun 10 18:15:32.081 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ClusterMsgMgr: ClusterMsgMgr.isMaster() returns true 229799324: Jun 10 18:15:32.081 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop:we are master and DB Publisher is up 229799325: Jun 10 18:15:32.081 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop:OB state: 2 and about to check RmCm state 229799326: Jun 10 18:15:32.081 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop:RmCm is up 229799327: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: ConfigManagerImpl-getAll(): given query : getAll.CampaignConfig#9[] 229799328: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: ConfigManagerImpl-getAll(): query[0]: getAll.CampaignConfig#9[] 229799329: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery) RepositoryAccessors in list = 2 229799330: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String 229799331: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig 229799332: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 229799333: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery)::found a RepositoryAccessor 229799334: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] DBAccessor: DBAccessor.get(query)) 229799335: Jun 10 18:15:32.081 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] DBAccessor: Schema class = com.cisco.crs.outbound.CampaignConfig 229799336: Jun 10 18:15:32.083 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: No objects found: Exception=com.cisco.config.ConfigNotFoundException: Query returned 0 results 229799337: Jun 10 18:15:32.083 BRT %MIVR-CFG_MGR-7-EXCEPTION:com.cisco.config.ConfigNotFoundException: Query returned 0 results 229799338: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:535) 229799339: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManagerImpl.java:1446) 229799340: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.java:535) 229799341: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1030) 229799342: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:940) 229799343: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.crs.outbound.CampaignConfig.getAllCampaigns(CampaignConfig.java:607) 229799344: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CampaignMgr.loadCampaigns(CampaignMgr.java:396) 229799345: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.loadCampaigns(CheckCampaignStartStop.java:120) 229799346: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.processCampaigns(CheckCampaignStartStop.java:209) 229799347: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.run(CheckCampaignStartStop.java:153) 229799348: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 229799349: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 229799350: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 229799351: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570) 229799352: Jun 10 18:15:32.084 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229799353: Jun 10 18:15:32.084 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop: # of campaigns =0 229799354: Jun 10 18:15:32.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,086,962,Exception=null 229799355: Jun 10 18:15:32.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,086,962,Exception=null 229799356: Jun 10 18:15:32.421 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : If (userIATA=="1") Then 229799357: Jun 10 18:15:32.422 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Call Redirect (--Triggering Contact-- to sCTIETAM) 229799358: Jun 10 18:15:32.422 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] InCallObserverImpl: CallID:54726 MediaId:13592016/5 Task:43001146102, Redirecting to: 41030098, Unconditional: false, ResetOrigCalledAddr:false, OrigCalledAddr:41030098, CallingSearchSpace:default 229799359: Jun 10 18:15:32.431 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229799360: Jun 10 18:15:32.431 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54726 MediaId:13592016/5 Task:43001146102 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229799361: Jun 10 18:15:32.431 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229799362: Jun 10 18:15:32.431 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54726 MediaId:13592016/5 Task:43001146102 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229799363: Jun 10 18:15:32.443 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] RequestImpl: Route Connection=[41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592016)->ACTIVE]->OFFERED, reason=6, Event= CallCtlConnOfferedEv 41030098:Ramal ON:1, cause=100, metacode=129, isMaster=true 229799364: Jun 10 18:15:32.443 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229799365: Jun 10 18:15:32.443 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65D0050F379A00000000 229799366: Jun 10 18:15:32.443 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] RequestImpl: (P1-ccx-cti_1) GCID=(5,13592016)->ACTIVE is redirected from another RP 41039696, setting the lrd to this RP, and setting cgn to 2132318708 229799367: Jun 10 18:15:32.443 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54735) from null 229799368: Jun 10 18:15:32.443 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229799369: Jun 10 18:15:32.443 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229799370: Jun 10 18:15:32.443 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54735 229799371: Jun 10 18:15:32.443 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54735,implId=13592016/5,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=null,seq num=-1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379A00000000,DestProtocolCallRef=null,TP=null 229799372: Jun 10 18:15:32.443 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num -1 229799373: Jun 10 18:15:32.446 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229799374: Jun 10 18:15:32.446 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316878 : ContactSessionChanged received for App FW contact 54735, iefSourceContact is 97478096 [13592016/5] (241740) 229799375: Jun 10 18:15:32.446 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229799376: Jun 10 18:15:32.446 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478096, newConnectionCallID: 97478096, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229799377: Jun 10 18:15:32.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229799378: Jun 10 18:15:32.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478096, newConnectionDeviceIDType: 0, newConnectionCallID: 97478096, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229799379: Jun 10 18:15:32.446 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799380: Jun 10 18:15:32.447 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] RequestImpl: Route Connection: [41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592016)->ACTIVE]->OFFERED, CTI Port selected: TP[id=312,implId=2065,state=IN_USE] 229799381: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675621,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229799382: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478096, newConnectionDeviceIDType: 0, newConnectionCallID: 97478096, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229799383: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675621-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675621-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799384: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799385: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633040,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229799386: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478096, newConnectionDeviceIDType: 0, newConnectionCallID: 97478096, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799387: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633040-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633040-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799388: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675621-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229799389: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675621] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675621,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799390: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675621,Original thread priority=null,Time=null,Exception=null 229799391: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633040-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229799392: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633040] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633040,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799393: Jun 10 18:15:32.447 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633040,Original thread priority=null,Time=null,Exception=null 229799394: Jun 10 18:15:32.448 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] CallImpl: Call.transferring(41030098) JTAPICallContact[id=54726,implId=13592016/5,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146102,session=118000270645,seq num=0,cn=41039696,dn=41039696,cgn=2132318708,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65D0050F377100000000,DestProtocolCallRef=null,TP=2049] 229799395: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229799396: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229799397: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229799398: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65D0050F379A00000000 229799399: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000CF65D0050F379A00000000 229799400: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000CF65D0050F379A00000000 229799401: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229799402: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65D0050F379C00000000 229799403: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000CF65D0050F379C00000000 229799404: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000CF65D0050F379C00000000 229799405: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781530-CALL_EVENT_LOG:2065] RequestImpl: Got CallActiveEv, ConnCreatedEv 2132318708::2, ConnConnectedEv 2132318708::2, CallCtlConnEstablishedEv 2132318708::2, ConnCreatedEv 41030098:Ramal ON:1, ConnInProgressEv 41030098:Ramal ON:1, CallCtlConnOfferedEv 41030098:Ramal ON:1, ConnCreatedEv 2065:UCCX CTI Port:1, events on the AddressCallObserver. 229799406: Jun 10 18:15:32.463 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781532-CALL_EVENT_LOG:2065] RequestImpl: Got ConnInProgressEv 2065:UCCX CTI Port:1, CallCtlConnOfferedEv 2065:UCCX CTI Port:1, events on the AddressCallObserver. 229799407: Jun 10 18:15:32.468 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54735,implId=13592016/5,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065] 229799408: Jun 10 18:15:32.468 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182845-ROUTE_CALL_EV] RequestImpl: Route Connection: [41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592016)->ACTIVE]->OFFERED has 1 current sessions active. 229799409: Jun 10 18:15:32.468 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781531-CALL_CONN_OFFERED:2065] RequestImpl: CallID: 54735, MediaID: 13592016/5 CallCtlConnOfferedEv received for CTI Port: 2065, lastRedirectedAddress: 41030098 229799410: Jun 10 18:15:32.469 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781527-CALL_EVENT_LOG:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Got CallObservationEndedEv, events on the AddressCallObserver. 229799411: Jun 10 18:15:32.469 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781533-CONN_DISCONNECTED] RequestImpl: RP[num=41030098], conn=[41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592016)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41030098:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229799412: Jun 10 18:15:32.471 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781531-CALL_CONN_OFFERED:2065] RequestImpl: CallID: 54735, MediaID: 13592016/5 Accepting call for CTI Route Point: 41030098 on CTI Port: 2065, ciscoCause=0 229799413: Jun 10 18:15:32.471 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] CallImpl: Call.accepted() JTAPICallContact[id=54735,implId=13592016/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065] 229799414: Jun 10 18:15:32.471 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] RequestImpl: CallID:54735 MediaId:13592016/5, TerminalConnection to Terminal: UCCX_2065 is RINGING, [2065:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(5,13592016)->ACTIVE]->ALERTING 229799415: Jun 10 18:15:32.472 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] InCallObserverImpl: CallID:54735 MediaId:13592016/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229799416: Jun 10 18:15:32.472 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,971,Exception=null 229799417: Jun 10 18:15:32.472 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799418: Jun 10 18:15:32.472 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] CallImpl: Call.attributed() JTAPICallContact[id=54735,implId=13592016/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065] 229799419: Jun 10 18:15:32.474 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called E-TAM/E-TAM_Agencias_Normaltime_v12.aef 229799420: Jun 10 18:15:32.474 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 associated with Task ID: 43001146129 229799421: Jun 10 18:15:32.474 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229799422: Jun 10 18:15:32.474 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229799423: Jun 10 18:15:32.474 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: ICDContactAdapter 316878 : ContactAttributed received for App FW contact 54735, iefSourceContact is 97478096 [13592016/5] (241740) 229799424: Jun 10 18:15:32.474 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229799425: Jun 10 18:15:32.474 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229799426: Jun 10 18:15:32.474 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229799427: Jun 10 18:15:32.474 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2049 229799428: Jun 10 18:15:32.474 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute Task 43001146129 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,desc=Trigger for E-TAM Verbo Divino,enabled=true,max=50,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-07 17:52:02.0,recordId=2148,desc=Trigger for E-TAM Verbo Divino,name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,enabled=true,sessions=50,script=SCRIPT[E-TAM/E-TAM_Agencias_Normaltime_v12.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201332472,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:02.0,recordId=2123,desc=Cisco JTAPI Trigger,name=41030098,type=Cisco JTAPI Trigger,appName=UCCX_ETAM_BRZ,enabled=true,sessions=50,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41030098,redirectCSS=redirecting.party,cmDeviceName=UCCX_ETAM_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for E-TAM Verbo Divino,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54735,implId=13592016/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146129,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146129 Start time (ms): 1560201332472 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {CSQ, java.lang.String, ""} {Delay, java.lang.Integer, 3} {MsgBemVindo, com.cisco.prompt.Playable, P[E-TAM/MSGWelcomeOption.wav] } {MsgEspera, com.cisco.prompt.Playable, P[E-TAM/espera-tambusao.ulaw.wav] } {MsgForaExpediente, com.cisco.prompt.Playable, P[E-TAM/MSGForaHorario.wav] } {Digito, java.lang.String, ""} {CSQOpc1, java.lang.String, "A_CSQ_ETAM_PROBLEMA"} {CSQOpc2, java.lang.String, "A_CSQ_ETAM_DUVIDA"} {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/E-TAM_Holidays_Carnaval.xml]} {SessionMappingID, java.lang.Integer, 410300989} {SessionID, com.cisco.session.Session, null} {DataResult, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {DateString, java.lang.String, ""} {DebugDateString, java.lang.String, ""} {CTIWebservice, java.lang.String, "41030097"} {Tentativa, java.lang.Integer, 0} {MaximoTentativas, java.lang.Integer, 2} {Msg_Timeout, com.cisco.prompt.Playable, P[E-TAM/msg_Timeout.wav]} {CSQ_WEB, java.lang.String, "A_CSQ_ETAM_WEBSERVICE"} {HOST, com.cisco.prompt.Playable, P[E-TAM/host_01.wav]} {OPT_1_3_WEB, com.cisco.prompt.Playable, P[E-TAM/OPT_3_WEB.wav]} {XML_OPEN_CLOSE, com.cisco.doc.Document, DOC[E-TAM/ETAM_BASE.xml]} {OPEN_CLOSE, java.lang.String, ""} {MSG_PAUSE_REUNIAO, com.cisco.prompt.Playable, P[E-TAM/MSG_Interrompido.wav ]} {MSG_VideoAula, com.cisco.prompt.Playable, P[E-TAM/MSG_VideoAula.wav] } {msgFilaMusica, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Espera.wav]} {MsgBemVindo_op2_3, com.cisco.prompt.Playable, P[E-TAM/MSGWelcomeOption2_3.wav] } {agent, com.cisco.user.User, null} {MSGWelcome, com.cisco.prompt.Playable, P[E-TAM/MSGWelcome.wav] } {MSGPosicaoFila, com.cisco.prompt.Playable, P[E-TAM/posicaofila.wav] } {positionInQueue, java.lang.Integer, 1} {PositionPrompt, com.cisco.prompt.Playable, P[]} {MsgAtendimento, com.cisco.prompt.Playable, P[E-TAM/MsgAtendimento.wav]} {MSGReset, com.cisco.prompt.Playable, P[E-TAM/MSGReset.wav] } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { } Number of executed steps: 0 Current step: Start /* Script for E-TAM - Created ... */ <<<<< 229799429: Jun 10 18:15:32.474 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Start /* Script for E-TAM - Created ... */ 229799430: Jun 10 18:15:32.474 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Delay 2 sec 229799431: Jun 10 18:15:32.475 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:11506944/6 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799432: Jun 10 18:15:32.475 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(13592016/5, 2065) 229799433: Jun 10 18:15:32.475 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2065 contact ID: 13592016/5 229799434: Jun 10 18:15:32.476 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:11506944/6 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:13592016/5 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799435: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229799436: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: RmCm contact with call ID 013592016/5 (97478096) already exists in session 118000270645 229799437: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setAppContact(54735) from 54726 229799438: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setContactPriority(1) 229799439: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .dequeueAll(CALL_REDIRECTED) 229799440: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(97478096 [13592016/5]) 229799441: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Ignore update of Monitoring flag. Value passedtrue older flag value =true 229799442: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.SetContactPriorityReqMsg Contact54735 229799443: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478096[13592016/5] (241732) .setPriority(1) from 1 229799444: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54735 229799445: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478096[13592016/5] (241732) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229799446: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478096[13592016/5] (241732) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229799447: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALL_REDIRECTED contact type IAQ session 118000270645 session seq num 1 229799448: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 13592016/5 229799449: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229799450: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54735 229799451: Jun 10 18:15:32.476 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2065 contact type IAQ Secondary call ID 13592016/5 session 118000270645 session seq num 1 isRedirectFromWF true 229799452: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478096, eventCause: 65535, appId: 7, CSDID: -1} to BM clients 229799453: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478096, eventCause: 65535, appId: 7, CSDID: -1 } to outboundQ 229799454: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: Got contact dequeuedAll event 229799455: Jun 10 18:15:32.476 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2065 229799456: Jun 10 18:15:32.476 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2065:false 229799457: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 229799458: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229799459: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 97478096, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null to various sockets } 229799460: Jun 10 18:15:32.476 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799461: Jun 10 18:15:32.477 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2132318708 229799462: Jun 10 18:15:32.477 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 2132318708:false 229799463: Jun 10 18:15:32.477 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229799464: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675622,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229799465: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229799466: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675622-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675622-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799467: Jun 10 18:15:32.477 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2065 229799468: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 97478096, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229799469: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799470: Jun 10 18:15:32.477 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 2065:false 229799471: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675622-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229799472: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633041,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229799473: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675622] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675622,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799474: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633041-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633041-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799475: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675622,Original thread priority=null,Time=null,Exception=null 229799476: Jun 10 18:15:32.477 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229799477: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633041-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229799478: Jun 10 18:15:32.477 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799479: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 97478096, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799480: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633041] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633041,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799481: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633041,Original thread priority=null,Time=null,Exception=null 229799482: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2065, connectionCallID: 97478096, lineType: 3, skillGroupNumber: -1, serviceNumber: 7, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2065, alertingDeviceID: 2065, callingDeviceID: 2132318708, calledDeviceID: 2065, lastRedirectDeviceID: 41039696, secondaryCallID: 0, ani: 2132318708, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229799483: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2065, connectionCallID: 97478096, lineType: 3, skillGroupNumber: -1, serviceNumber: 7, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2065, alertingDeviceID: 2065, callingDeviceID: 2132318708, calledDeviceID: 2065, lastRedirectDeviceID: 41039696, secondaryCallID: 0, ani: 2132318708, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229799484: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Got contact presented event 229799485: Jun 10 18:15:32.477 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229799486: Jun 10 18:15:32.487 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2065, alertingDeviceID: 2065, callingDeviceID: 2132318708, calledDeviceID: 2065, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 2132318708, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229799487: Jun 10 18:15:32.487 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799488: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675623,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229799489: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2065, alertingDeviceID: 2065, callingDeviceID: 2132318708, calledDeviceID: 2065, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 2132318708, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229799490: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675623-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675623-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799491: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799492: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633042,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229799493: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675623-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229799494: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633042-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633042-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799495: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633042-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229799496: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633042] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633042,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799497: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633042,Original thread priority=null,Time=null,Exception=null 229799498: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2065, alertingDeviceID: 2065, callingDeviceID: 2132318708, calledDeviceID: 2065, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 2132318708, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229799499: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675623] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675623,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799500: Jun 10 18:15:32.488 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675623,Original thread priority=null,Time=null,Exception=null 229799501: Jun 10 18:15:32.649 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] RequestImpl: CallID:54726 MediaId:13592016/5 Task:43001146102 gets TermConnDroppedEv, meta code:131, cause code:100 229799502: Jun 10 18:15:32.649 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] RequestImpl: CallID:54726 MediaId:13592016/5 Task:43001146102, TerminalConnection to Terminal: UCCX_2049 is DROPPED, 13592016/5 229799503: Jun 10 18:15:32.649 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] CallImpl: Call.abandoned() - transferring JTAPICallContact[id=54726,implId=13592016/5,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146102,session=118000270645,seq num=0,cn=41039696,dn=41039696,cgn=2132318708,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65D0050F377100000000,DestProtocolCallRef=null,TP=2049] 229799504: Jun 10 18:15:32.649 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] CallImpl: CallID:54726 MediaId:13592016/5 is (re)added to call session mapping in Session[id=001-0x1b795d3d35,parent=null,active=true,state=SESSION_IN_USE,time=1560201270759] 229799505: Jun 10 18:15:32.649 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] CallImpl: Call.transferred(41030098) - transferring JTAPICallContact[id=54726,implId=13592016/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146102,session=118000270645,seq num=0,cn=41039696,dn=41039696,cgn=2132318708,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65D0050F377100000000,DestProtocolCallRef=null,TP=2049] 229799506: Jun 10 18:15:32.649 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146102 : Set Priority (--Triggering Contact--, Assign: prioridadeInt) 229799507: Jun 10 18:15:32.649 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] InCallObserverImpl: CallID:54726 MediaId:13592016/5 Task:43001146102, released TP[type=Cisco CTI Port,id=304,implId=2049,active=false,state=IDLE] from 41039696, and releasing udpPort 29264 229799508: Jun 10 18:15:32.649 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2049-363-650-TERM_CONN_EV:2049] InCallObserverImpl: CallID:54726 MediaId:13592016/5 Task:43001146102 com.cisco.jtapi.TermObservationEndedEvImpl received 229799509: Jun 10 18:15:32.649 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54726, Contact is inactive when getting channel at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823) at com.cisco.contact.Contact.getChannel(Contact.java:1527) at com.cisco.wf.steps.iaq.SetPriorityStep.execute(SetPriorityStep.java:190) at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229799510: Jun 10 18:15:32.649 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2-TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229799511: Jun 10 18:15:32.650 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-2] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116af6_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-2,Thread priority=5,Original Thread=null,Original thread priority=null,Time=61,864,Exception=null 229799512: Jun 10 18:15:33.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,087,962,Exception=null 229799513: Jun 10 18:15:33.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,087,962,Exception=null 229799514: Jun 10 18:15:34.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,088,962,Exception=null 229799515: Jun 10 18:15:34.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,088,962,Exception=null 229799516: Jun 10 18:15:34.475 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Accept (--Triggering Contact--) 229799517: Jun 10 18:15:34.486 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, TerminalConnection to Terminal: UCCX_2065 is ACTIVE 229799518: Jun 10 18:15:34.486 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] ICDContactAdapter: ICDContactAdapter 316878 : ContactAccepted received for App FW contact 54735, iefSourceContact is 97478096 [13592016/5] (241732) 229799519: Jun 10 18:15:34.487 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] CallImpl: Call.answered() JTAPICallContact[id=54735,implId=13592016/5,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146129,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065] 229799520: Jun 10 18:15:34.487 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:13592016/5 Type:IAQ) 229799521: Jun 10 18:15:34.487 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229799522: Jun 10 18:15:34.487 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2065 229799523: Jun 10 18:15:34.488 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:11506944/6 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799524: Jun 10 18:15:34.488 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(13592016/5, 2065) 229799525: Jun 10 18:15:34.488 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2065 contact ID: 13592016/5 229799526: Jun 10 18:15:34.489 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:11506944/6 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:13592016/5 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799527: Jun 10 18:15:34.489 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54735 229799528: Jun 10 18:15:34.489 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2065 contact type IAQ session 118000270645 session seq num 1 229799529: Jun 10 18:15:34.489 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229799530: Jun 10 18:15:34.489 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229799531: Jun 10 18:15:34.489 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229799532: Jun 10 18:15:34.489 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229799533: Jun 10 18:15:34.490 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-5] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2132318708 229799534: Jun 10 18:15:34.490 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 2132318708:false 229799535: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler:Supervisor with extension :2065 is null ... 229799536: Jun 10 18:15:34.490 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229799537: Jun 10 18:15:34.490 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799538: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2065, connectionCallID: 97478096, lineType: 3, monitoredDeviceDN: 2065, eventReasonCode: 22, serviceNumber: 7, skillGroupNumber: -1, answeringDeviceID: 2065, callingDeviceID: 2132318708, calledDeviceID: 2065, lastRedirectDeviceID: 41039696, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74} to BM clients 229799539: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2065, connectionCallID: 97478096, lineType: 3, monitoredDeviceDN: 2065, eventReasonCode: 22, serviceNumber: 7, skillGroupNumber: -1, answeringDeviceID: 2065, callingDeviceID: 2132318708, calledDeviceID: 2065, lastRedirectDeviceID: 41039696, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74 } to outboundQ 229799540: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: Got contact connected event 229799541: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229799542: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2065, answeringDeviceID: 2065, calledDeviceID: 2065, callingDeviceID: 2132318708, lastRedirectDeviceID: 41039696, remasks: [] to various sockets } 229799543: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799544: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675624,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229799545: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2065, answeringDeviceID: 2065, calledDeviceID: 2065, callingDeviceID: 2132318708, lastRedirectDeviceID: 41039696, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799546: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799547: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675624-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675624-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799548: Jun 10 18:15:34.490 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633043,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44807,Original thread priority=null,Time=null,Exception=null 229799549: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2065, answeringDeviceID: 2065, calledDeviceID: 2065, callingDeviceID: 2132318708, lastRedirectDeviceID: 41039696, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799550: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675624-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229799551: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675624] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675624,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799552: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675624,Original thread priority=null,Time=null,Exception=null 229799553: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633043-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633043-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799554: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633043-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229799555: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633043] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633043,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799556: Jun 10 18:15:34.491 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44807] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44807,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633043,Original thread priority=null,Time=null,Exception=null 229799557: Jun 10 18:15:34.493 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229799558: Jun 10 18:15:34.493 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229799559: Jun 10 18:15:34.493 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229799560: Jun 10 18:15:34.493 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-OPEN_LOGICAL_CHANNEL:2065] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229799561: Jun 10 18:15:34.493 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229799562: Jun 10 18:15:34.494 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229799563: Jun 10 18:15:34.495 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229799564: Jun 10 18:15:34.495 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229799565: Jun 10 18:15:34.495 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : XML_OPEN_CLOSE = Create XML Document (XML_OPEN_CLOSE) 229799566: Jun 10 18:15:34.495 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : OPEN_CLOSE = Get XML Document Data(XML_OPEN_CLOSE, "/SETTING/VALUE") 229799567: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : If (OPEN_CLOSE=="false") Then 229799568: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Goto INICIO 229799569: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : INICIO: 229799570: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : SessionID = Get Session (SessionMappingID) 229799571: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : If (SessionID == null) Then 229799572: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : XMLdateList = Get Session Info (SessionID, "XMLdateList") 229799573: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : /* Checar dias de recesso ... */ 229799574: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Set DateString = DateNow.dom + "/" + DateNow.month + "/" + DateNow.year 229799575: Jun 10 18:15:34.497 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : DataResult = Get XML Document Data(XMLdateList, "/Holidays/Holiday[@Date='"+DateString+"']") 229799576: Jun 10 18:15:34.497 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 2 229799577: Jun 10 18:15:34.498 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : If (DataResult==null) Then 229799578: Jun 10 18:15:34.498 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Play Prompt (--Triggering Contact--, MSGWelcome) 229799579: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-0-client_thread_5] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.2.203.44,port=41277,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=829592 } 229799580: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=829592 socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229799581: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229799582: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=829592 to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229799583: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799584: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633044,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44843,Original thread priority=null,Time=null,Exception=null 229799585: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633044-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633044-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799586: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633044-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229799587: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633044] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633044,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799588: Jun 10 18:15:34.683 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44843] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44843,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633044,Original thread priority=null,Time=null,Exception=null 229799589: Jun 10 18:15:35.238 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 0 229799590: Jun 10 18:15:35.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,089,962,Exception=null 229799591: Jun 10 18:15:35.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,089,962,Exception=null 229799592: Jun 10 18:15:35.898 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 6 229799593: Jun 10 18:15:36.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,090,962,Exception=null 229799594: Jun 10 18:15:36.260 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,090,962,Exception=null 229799595: Jun 10 18:15:36.519 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 9 229799596: Jun 10 18:15:36.972 BRT %MIVR-SS_RM-7-UNK:[ExecutorManagerImpl.pool-44844] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=WRAPUPTIMER,Mnemonic=null,Executor type=com.cisco.executor.ClockDaemon,Thread=ExecutorManagerImpl.pool-44844,Thread priority=5,Original Thread=MIVR_SS_RM_WRAPUPTIMER-462-50151,Original thread priority=null,Time=null,Exception=null 229799597: Jun 10 18:15:37.147 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 0 229799598: Jun 10 18:15:37.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,091,963,Exception=null 229799599: Jun 10 18:15:37.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,091,963,Exception=null 229799600: Jun 10 18:15:37.649 BRT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54726] EventLoggerImpl: Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_TRANSFERRED,state=CALL_TRANSFERRED,destination=41030098,departure type=REDIRECT,task=AppTask[id=0xa03116af6,time=1560201270785,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 54726, Contact is inactive when getting channel,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 54726, Contact is inactive when getting channel,app=App[name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,desc=Trigger for FrontEnd Agencias LATAM,enabled=true,max=80,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-10 09:48:43.0,recordId=2151,desc=Trigger for FrontEnd Agencias LATAM,name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,enabled=true,sessions=80,script=SCRIPT[NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1560201270785,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:01.0,recordId=2121,desc=Cisco JTAPI Trigger,name=41039696,type=Cisco JTAPI Trigger,appName=UCCX_AGENCIAS_LATAM,enabled=true,sessions=80,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41039696,redirectCSS=redirecting.party,cmDeviceName=UCCX_NUCLEO_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for FrontEnd Agencias LATAM - Nucleo and E,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54726,implId=13592016/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146102,session=118000270645,seq num=0,cn=41039696,dn=41039696,cgn=2132318708,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65D0050F377100000000,DestProtocolCallRef=null,TP=2049]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@9755fb,default=null],isRemote=false,contactImplId=13592016/5,lastContactImplId=13592016/5,session=Session[id=001-0x1b795d3d35,parent=null,active=true,state=SESSION_IN_USE,time=1560201270759],lastSession=Session[id=001-0x1b795d3d35,parent=null,active=true,state=SESSION_IN_USE,time=1560201270759],contactSeqNum=0,lastContactSeqNum=0destination=41030098] on JTAPICallContact[id=54726,implId=13592016/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146102,session=118000270645,seq num=0,cn=41039696,dn=41039696,cgn=2132318708,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65D0050F377100000000,DestProtocolCallRef=null,TP=2049] at Mon Jun 10 18:15:32 BRT 2019,Queue Time=5000 229799601: Jun 10 18:15:37.650 BRT %MIVR-SS_CM-7-UNK:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54726] ICDContactAdapter: ICDContactAdapter 316869 : ContactTerminated received for App FW contact 54726, iefSourceContact is 97478096 [13592016/5] (241732) 229799602: Jun 10 18:15:37.650 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRedirectedMsg, contact ID:13592016/5 229799603: Jun 10 18:15:37.650 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229799604: Jun 10 18:15:37.650 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229799605: Jun 10 18:15:37.650 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229799606: Jun 10 18:15:37.650 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229799607: Jun 10 18:15:37.650 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: Redirect from CTI port OR CTI Port transferring to unmonitored device scenario discovered in CTIPort 0 .processSessionTransferredMsg (54726, 97478096 [13592016/5]) 229799608: Jun 10 18:15:37.650 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229799609: Jun 10 18:15:37.650 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: destRsrc 41030098 is a route point in CTIPort 0 .processSessionTransferredMsg (54726, 97478096 [13592016/5]) 229799610: Jun 10 18:15:37.650 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .removeConnectedResource(2049) 229799611: Jun 10 18:15:37.650 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactTransferredEventReqMsg Contact54735 229799612: Jun 10 18:15:37.650 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactTransferredEvent consult contactId: null transferring resource 2049 xferredRsrc 41030098 xferredAddr 41030098 original contact type IAQ numParties 1 isRedirectAgentToUnknown false original/final session 118000270645 session seq nums 0 1 229799613: Jun 10 18:15:37.650 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229799614: Jun 10 18:15:37.650 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactTransferredEvent 229799615: Jun 10 18:15:37.650 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactTransferred. returning because not from agent, rmConsultCt is not null or connectedPartyDevices is null 229799616: Jun 10 18:15:37.790 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 2 229799617: Jun 10 18:15:37.890 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-30-TASK:0xa031169f5_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145845 : Delay 1 sec 229799618: Jun 10 18:15:38.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,092,963,Exception=null 229799619: Jun 10 18:15:38.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,092,963,Exception=null 229799620: Jun 10 18:15:38.428 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Digit received: 8 229799621: Jun 10 18:15:38.428 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Check_BaseClientes: 229799622: Jun 10 18:15:38.428 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : SessionID = Get Session (SessionMappingIDCustomer) 229799623: Jun 10 18:15:38.428 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : If (SessionID == null) Then 229799624: Jun 10 18:15:38.428 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : BaseClientes = Get Session Info (SessionID, "BaseClientes") 229799625: Jun 10 18:15:38.428 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : DataResultCodigoXML = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']") 229799626: Jun 10 18:15:38.440 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229799627: Jun 10 18:15:38.440 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229799628: Jun 10 18:15:38.440 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229799629: Jun 10 18:15:38.440 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229799630: Jun 10 18:15:38.450 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : If (DataResultCodigoXML!=null ) Then 229799631: Jun 10 18:15:38.450 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : CHAPA = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::CHAPA") 229799632: Jun 10 18:15:38.471 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : BP = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::BP") 229799633: Jun 10 18:15:38.490 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : NOMECOMPLETO = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::NOMECOMPLETO") 229799634: Jun 10 18:15:38.510 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : NOMEDEGUERRA = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::NOMEDEGUERRA") 229799635: Jun 10 18:15:38.530 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : BASE = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::BASE") 229799636: Jun 10 18:15:38.550 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : FUNCAO = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::FUNCAO") 229799637: Jun 10 18:15:38.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : AC = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::AC") 229799638: Jun 10 18:15:38.589 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Set Enterprise Call Info (--Triggering Contact--) Variables Used:BP,NOMECOMPLETO,NOMEDEGUERRA,BASE,FUNCAO,AC,CHAPA,"CCOA_EXEC" 229799639: Jun 10 18:15:38.589 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] CallDataContext: In CallDataContext:setVariables() : 229799640: Jun 10 18:15:38.589 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : DataResultCodigoXML = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']") 229799641: Jun 10 18:15:38.589 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] ICDCallDataAdapter: ICDCallDataAdaptor - allCallDataChanged com.cisco.call.CallDataEvent[ALLCALLDATA_CHANGED: for 11506998/6 name = script id, value = |name = script config, value = |name = ani, value = |name = ced, value = |name = callvariable1, value = 2069028|name = callvariable2, value = 4228653|name = callvariable3, value = MARIANA DE QUEIROZ BEZERRA NOR|name = callvariable4, value = MARIANA NORONHA|name = callvariable5, value = GIG|name = callvariable6, value = CM|name = callvariable7, value = 319|name = callvariable8, value = |name = callvariable9, value = |name = callvariable10, value = |name = account no, value = |name = wrapup data, value = ] on name = script id, value = |name = script config, value = |name = ani, value = |name = ced, value = |name = callvariable1, value = 2069028|name = callvariable2, value = 4228653|name = callvariable3, value = MARIANA DE QUEIROZ BEZERRA NOR|name = callvariable4, value = MARIANA NORONHA|name = callvariable5, value = GIG|name = callvariable6, value = CM|name = callvariable7, value = 319|name = callvariable8, value = |name = callvariable9, value = |name = callvariable10, value = |name = account no, value = |name = wrapup data, value = 229799642: Jun 10 18:15:38.589 BRT %MIVR-SS_CM-7-UNK:[EventQueue.DispatchThread-0-19] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229799643: Jun 10 18:15:38.589 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] ICDCallDataAdapter: ICDCallDataAdaptor - posting CMFireContactDataChangedEventReqMsg 229799644: Jun 10 18:15:38.589 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54730 229799645: Jun 10 18:15:38.589 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 118000270646 session seq num 1 229799646: Jun 10 18:15:38.589 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229799647: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170294, newConnectionCallID: 112170294, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, user.layout: CCOA_EXEC } to outboundQ 229799648: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229799649: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 1, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170294, newConnectionDeviceIDType: 0, newConnectionCallID: 112170294, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, user.layout: CCOA_EXEC to various sockets } 229799650: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799651: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675625,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229799652: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 1, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170294, newConnectionDeviceIDType: 0, newConnectionCallID: 112170294, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, user.layout: CCOA_EXEC} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799653: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799654: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633045,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44853,Original thread priority=null,Time=null,Exception=null 229799655: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 1, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170294, newConnectionDeviceIDType: 0, newConnectionCallID: 112170294, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, user.layout: CCOA_EXEC} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799656: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633045-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633045-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799657: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633045-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229799658: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633045] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633045,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799659: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44853] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44853,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633045,Original thread priority=null,Time=null,Exception=null 229799660: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675625-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675625-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799661: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675625-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229799662: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675625] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675625,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799663: Jun 10 18:15:38.590 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675625,Original thread priority=null,Time=null,Exception=null 229799664: Jun 10 18:15:38.608 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : If (DataResultCodigoXML!=null ) Then 229799665: Jun 10 18:15:38.608 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Play Prompt (--Triggering Contact--, MSG_LIGACAO_GRAVADA) 229799666: Jun 10 18:15:38.640 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] RequestImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 gets TermConnDroppedEv, meta code:132, cause code:100 229799667: Jun 10 18:15:38.640 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] RequestImpl: CallID:54734 MediaId:11506944/6 Task:43001146127, TerminalConnection to Terminal: UCCX_2615 is DROPPED, 11506944/6 229799668: Jun 10 18:15:38.640 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] CallImpl: CallID:54734 MediaId:11506944/6 is removed from call session mapping in Session[id=001-0x1b795d3d0b,parent=null,active=true,state=SESSION_IN_USE,time=1560200876626], result:true 229799669: Jun 10 18:15:38.642 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] CallImpl: Call.abandoned() JTAPICallContact[id=54734,implId=11506944/6,state=STATE_ABANDONED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=43001146127,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615] 229799670: Jun 10 18:15:38.642 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] InCallObserverImpl: CallID:54734 MediaId:11506944/6 Task:43001146127, released TP[type=Cisco CTI Port,id=313,implId=2615,active=false,state=IDLE] from 41061100, and releasing udpPort 29278 229799671: Jun 10 18:15:38.642 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2615-372-621-TERM_CONN_EV:2615] InCallObserverImpl: CallID:54734 MediaId:11506944/6 Task:43001146127 com.cisco.jtapi.TermObservationEndedEvImpl received 229799672: Jun 10 18:15:38.890 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-30-TASK:0xa031169f5_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145845 : Goto queueeLoop 2 229799673: Jun 10 18:15:38.890 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-30-TASK:0xa031169f5_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145845 : queueeLoop 2: 229799674: Jun 10 18:15:38.890 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-30-TASK:0xa031169f5_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145845 : Play Prompt (--Triggering Contact--, msg_01) 229799675: Jun 10 18:15:38.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Play Prompt (--Triggering Contact--, msg_02) 229799676: Jun 10 18:15:39.047 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54734, Channel id: 81, Contact is in Terminated/Connected state at com.cisco.dialog.AbstractDialogObject.isAborted(AbstractDialogObject.java:66) at com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl.run(CMTSimpleRecognitionDialogImpl.java:90) at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757) at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560) at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632) at com.cisco.wf.steps.ivr.MenuStep.execute(MenuStep.java:394) at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) Caused by: com.cisco.contact.ContactInactiveException: Contact id: 54734, Channel id: 81, Contact is in Terminated/Connected state at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:814) at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006) at com.cisco.contact.Contact.setState(Contact.java:1063) at com.cisco.wf.subsystems.jtapi.CallImpl.setState(CallImpl.java:1799) at com.cisco.wf.subsystems.jtapi.CallImpl.abandoned(CallImpl.java:1488) at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12050) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) ... 1 more 229799677: Jun 10 18:15:39.047 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15-TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229799678: Jun 10 18:15:39.047 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-15] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116b0f_CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-15,Thread priority=5,Original Thread=null,Original thread priority=null,Time=17,073,Exception=null 229799679: Jun 10 18:15:39.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,093,963,Exception=null 229799680: Jun 10 18:15:39.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,093,963,Exception=null 229799681: Jun 10 18:15:40.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,094,963,Exception=null 229799682: Jun 10 18:15:40.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,094,963,Exception=null 229799683: Jun 10 18:15:41.190 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : GetDigits: 229799684: Jun 10 18:15:41.190 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : userIATA = Get Digit String (--Triggering Contact--) 229799685: Jun 10 18:15:41.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,095,963,Exception=null 229799686: Jun 10 18:15:41.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,095,964,Exception=null 229799687: Jun 10 18:15:41.406 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229799688: Jun 10 18:15:42.070 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Play Prompt (--Triggering Contact--, MSG_Satisfacao) 229799689: Jun 10 18:15:42.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,096,963,Exception=null 229799690: Jun 10 18:15:42.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,096,963,Exception=null 229799691: Jun 10 18:15:42.284 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Delay 1 sec 229799692: Jun 10 18:15:42.578 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229799693: Jun 10 18:15:42.981 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-18-TASK:0xa03116a1d_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145885 : Delay 1 sec 229799694: Jun 10 18:15:43.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,097,963,Exception=null 229799695: Jun 10 18:15:43.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,097,963,Exception=null 229799696: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : mainMenu: Day of Week 229799697: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Time of Day 229799698: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146129 : Select Resource (--Triggering Contact-- from CSQOpc2) 229799699: Jun 10 18:15:43.285 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Executing-CSQ SelectResourceStep 229799700: Jun 10 18:15:43.285 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Checking if rsrc allocated 229799701: Jun 10 18:15:43.285 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: calling rm.allocateResource() for icdContact 97478096 [13592016/5] (241732) for CSQ3 229799702: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] RsrcMgr: RsrcMgr.allocateResource(3, 97478096 [13592016/5]) 229799703: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ESD: ESD 3 A_CSQ_ETAM_DUVIDA .allocateRsrc(97478096 [13592016/5]) 229799704: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: AllocateRsrcMsg (ESD:3 Contact ID:54735 CallID:13592016/5) 229799705: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:3 Contact ID:54735 CallID:13592016/5)) 229799706: Jun 10 18:15:43.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .enqueue(3) 229799707: Jun 10 18:15:43.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .enqueue(3)(Queue ID:116127) 229799708: Jun 10 18:15:43.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact54735 229799709: Jun 10 18:15:43.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 229799710: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192.allocateRsrc(97478096) 229799711: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .allocateRsrc(97478096 [13592016/5]) 229799712: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .removeRsrcFromAllArls() 229799713: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\cm.aef 229799714: Jun 10 18:15:43.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setAllocatedResource(41036192) 229799715: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229799716: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229799717: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .addContact(97478096 [13592016/5], IAQ, false 229799718: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .addContactCommon(97478096 [13592016/5], IAQ, false 229799719: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41036192 .addAssociatedContact(Contact:RmCm contact 97478096[13592016/5] (241732) 229799720: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute Task 43001146130 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146130 Start time (ms): 1560201343285 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@c95af4} } Number of executed steps: 0 Current step: Start <<<<< 229799721: Jun 10 18:15:43.285 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Contact: RmCm contact 97478096[13592016/5] (241732) .addAssociatedResource(41036192) 229799722: Jun 10 18:15:43.285 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41036192 New State:RESERVED Old State:AVAILABLE Reason code:0 229799723: Jun 10 18:15:43.285 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146130 : Start 229799724: Jun 10 18:15:43.286 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229799725: Jun 10 18:15:43.286 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146130 : GetCSQProperties 229799726: Jun 10 18:15:43.286 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] GetESDPropertiesStep: Task:43001146130 Executing GetESDPropertiesStep 229799727: Jun 10 18:15:43.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .setWrapupData(13592016/5, null) 229799728: Jun 10 18:15:43.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229799729: Jun 10 18:15:43.286 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-4] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229799730: Jun 10 18:15:43.286 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146130 : Switch String ( cqc ) 229799731: Jun 10 18:15:43.286 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] RsrcMgr: RsrcMgr.allocateResource(3, 97478096 [13592016/5]) returning 41036192 229799732: Jun 10 18:15:43.286 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146130 : InsertContactFIFO 229799733: Jun 10 18:15:43.286 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Found available resource 229799734: Jun 10 18:15:43.286 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] InsertContactFIFOStep: Task:43001146130 Executing InsertContactFIFOStep 229799735: Jun 10 18:15:43.286 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-4] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, agentDN:41036192, agentID:41036192, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = 41036192, agentExtension = 41036192, agentID_Long = 41036192 } to outboundQ 229799736: Jun 10 18:15:43.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallContact: ConnectingFlag is set true, call contact: 13592016/5 229799737: Jun 10 18:15:43.286 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Connecting to resource 229799738: Jun 10 18:15:43.286 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Performing consult xfer 229799739: Jun 10 18:15:43.286 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146130 : End 229799740: Jun 10 18:15:43.286 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192, available on ESD: 3 229799741: Jun 10 18:15:43.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallContact: RmCm contact 97478096[13592016/5] (241732) .setProcessSessionCancelledExecuted(false) 229799742: Jun 10 18:15:43.286 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229799743: Jun 10 18:15:43.286 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, transfer(41036192, 12000, ACKNOWLEDGED) 229799744: Jun 10 18:15:43.286 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] to various sockets } 229799745: Jun 10 18:15:43.286 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799746: Jun 10 18:15:43.286 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675626,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44835,Original thread priority=null,Time=null,Exception=null 229799747: Jun 10 18:15:43.286 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41036192, state:9, csqID:3) 229799748: Jun 10 18:15:43.286 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146130 Start time (ms): 1560201343285 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@c95af4} } Number of executed steps: 5 Current step: End <<<<< 229799749: Jun 10 18:15:43.286 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Notifying Debug task Ended 229799750: Jun 10 18:15:43.286 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 118000270645 session seq num 1 229799751: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799752: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675626-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675626-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799753: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799754: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633046,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229799755: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229799756: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler: got contactQueuedEvent 229799757: Jun 10 18:15:43.287 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-0] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2132318708 229799758: Jun 10 18:15:43.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-0] RsrcMgr: isCTIRoutePoint, addr: 2132318708:false 229799759: Jun 10 18:15:43.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-0] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229799760: Jun 10 18:15:43.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-0] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229799761: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633046-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633046-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799762: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675626-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229799763: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633046-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229799764: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633046] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633046,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799765: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633046,Original thread priority=null,Time=null,Exception=null 229799766: Jun 10 18:15:43.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-0] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229799767: Jun 10 18:15:43.287 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-0] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799768: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675626] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675626,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799769: Jun 10 18:15:43.287 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44835] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44835,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675626,Original thread priority=null,Time=null,Exception=null 229799770: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478096, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 7, CSDID: 3, callingDeviceID: 2132318708, calledDeviceID: 41039696} to BM clients 229799771: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478096, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 7, CSDID: 3, callingDeviceID: 2132318708, calledDeviceID: 41039696 } to outboundQ 229799772: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-0] CRACTIEventHandler: EventHandler: before getting a lock on Rmcontact 229799773: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 229799774: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2065, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 2132318708, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: [] to various sockets } 229799775: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799776: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675627,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229799777: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2065, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 2132318708, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799778: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799779: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633047,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229799780: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2065, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 2132318708, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799781: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633047-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633047-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799782: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675627-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675627-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799783: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633047-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229799784: Jun 10 18:15:43.288 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675627-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229799785: Jun 10 18:15:43.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675627] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675627,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799786: Jun 10 18:15:43.289 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675627,Original thread priority=null,Time=null,Exception=null 229799787: Jun 10 18:15:43.289 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633047] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633047,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799788: Jun 10 18:15:43.289 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633047,Original thread priority=null,Time=null,Exception=null 229799789: Jun 10 18:15:43.294 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229799790: Jun 10 18:15:43.294 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229799791: Jun 10 18:15:43.294 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229799792: Jun 10 18:15:43.294 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229799793: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= ConsultCallActive 229799794: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= ConnCreatedEv 2065:UCCX CTI Port:1 229799795: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= ConnConnectedEv 2065:UCCX CTI Port:1 229799796: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallCtlConnInitiatedEv 2065:UCCX CTI Port:1 229799797: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= TermConnCreatedEv UCCX_2065 229799798: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= TermConnActiveEv UCCX_2065 229799799: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallCtlTermConnTalkingEv UCCX_2065 229799800: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781516-CALL_EVENT_LOG:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 Got CallCtlConnDialingEv 2065:UCCX CTI Port:1, events on the AddressCallObserver. 229799801: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallCtlConnDialingEv 2065:UCCX CTI Port:1 229799802: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781514-CALL_EVENT_LOG:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 Got CallCtlConnEstablishedEv 2065:UCCX CTI Port:1, events on the AddressCallObserver. 229799803: Jun 10 18:15:43.300 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallCtlConnEstablishedEv 2065:UCCX CTI Port:1 229799804: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:101:3349308/1 Unknown event. eventID:106:3349308/1 Unknown event. eventID:106:3349308/1 229799805: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229799806: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: CiscoCallCtlConnOfferedEv received eventcause: 100 229799807: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:109:3349308/13349308/1 229799808: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallInProgressEv: cause100 229799809: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: cause100 229799810: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: getCiscoFeatureReason: 12 229799811: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: calledAddress: 41036192 229799812: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callingAddress: 2065 229799813: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: current called Address is 41036192 229799814: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callID: 3349308/1 229799815: Jun 10 18:15:43.301 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349308/1) returns null 229799816: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callContact null 229799817: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41036192 connState: 49 229799818: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41036192 connState: 51 229799819: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resourceId: 41036192 229799820: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: Resource: Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192 229799821: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229799822: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:3349308/1 CallCtlConnEstablishedEv 3349308/1 229799823: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41036192 229799824: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41036192 229799825: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41036192 229799826: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41036192 229799827: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229799828: Jun 10 18:15:43.301 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349308/1) returns null 229799829: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20126524 [3349308/1], address 2065, calling party 2065, and called party 41036192 229799830: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229799831: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229799832: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20126524 [3349308/1] and agent null being ignored because orig isn't a logged in agent 229799833: Jun 10 18:15:43.301 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229799834: Jun 10 18:15:43.494 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, TerminalConnection to Terminal: UCCX_2065 is HELD 229799835: Jun 10 18:15:43.642 BRT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54734] EventLoggerImpl: Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0xa03116b0f,time=1560201321974,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 54734, Channel id: 81, Contact is in Terminated/Connected state,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 54734, Channel id: 81, Contact is in Terminated/Connected state,app=App[name=CCOA_EXEC_Avaliacoes,type=Cisco Script Application,id=108,desc=CCOA_EXEC_Avaliacoes,enabled=true,max=50,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2018-11-14 17:30:06.0,recordId=1837,desc=CCOA_EXEC_Avaliacoes,name=CCOA_EXEC_Avaliacoes,type=Cisco Script Application,id=108,enabled=true,sessions=50,script=SCRIPT[CCOA_EXEC_ESCALA/CCOA_EXEC_Avaliações_V3.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1560201321974,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:05.0,recordId=2129,desc=Cisco JTAPI Trigger,name=41061100,type=Cisco JTAPI Trigger,appName=CCOA_EXEC_Avaliacoes,enabled=true,sessions=50,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41061100,redirectCSS=redirecting.party,cmDeviceName=UCCX_EXEC_AVAL,cmDeviceInvalid=false,cmDescription=Trigger for CCOA EXEC Avaliações,cmDevicePoolUUID={A5CAAF37-D364-137C-6312-203A6A663E9C},cmDevicePoolName=Sao Paulo Hangar 2 - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={56A9FACA-EC5A-5085-88D1-616640068147},cmLocationName=Sao Paulo Hangar 2,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54734,implId=11506944/6,state=STATE_ABANDONED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=43001146127,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1c6f0e8,default=null],isRemote=true,contactImplId=11506944/6,lastContactImplId=11506944/6,session=Session[id=001-0x1b795d3d0b,parent=null,active=false,state=SESSION_DISPOSED,time=1560200876626],lastSession=Session[id=001-0x1b795d3d0b,parent=null,active=false,state=SESSION_DISPOSED,time=1560200876626],contactSeqNum=2,lastContactSeqNum=2] on JTAPICallContact[id=54734,implId=11506944/6,state=STATE_ABANDONED_IDX,inbound=true,App name=CCOA_EXEC_Avaliacoes,task=43001146127,session=118000270603,seq num=2,cn=41061100,dn=41061100,cgn=11957959665,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41061100,route=RP[num=41061100],OrigProtocolCallRef=0000000000AF95000627999A00000000,DestProtocolCallRef=null,TP=2615] at Mon Jun 10 18:15:38 BRT 2019,Queue Time=5000 229799836: Jun 10 18:15:43.642 BRT %MIVR-SS_CM-7-UNK:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54734] ICDContactAdapter: ICDContactAdapter 316877 : ContactTerminated received for App FW contact 54734, iefSourceContact is 112170240 [11506944/6] (241696) 229799837: Jun 10 18:15:43.642 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:null ID:11506944/6 Type:IAQ Cause:INVALID Abort Exception:null) 229799838: Jun 10 18:15:43.642 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229799839: Jun 10 18:15:43.642 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229799840: Jun 10 18:15:43.642 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.removeContactResourceTuple(11506944/6) removing resource 2615 229799841: Jun 10 18:15:43.642 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229799842: Jun 10 18:15:43.642 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2615 229799843: Jun 10 18:15:43.643 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:13592016/5 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799844: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506944/6) returns 112170240 [11506944/6] 229799845: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170240[11506944/6] (241696) .removeConnectedResource(2615) 229799846: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170240[11506944/6] (241696) .dequeueAll(CALLER_DROPPED) 229799847: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54734 229799848: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 54734, iefSourceContact is 112170240 [11506944/6] (241696) 229799849: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(112170240 [11506944/6]) 229799850: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 2615 contact type IAQ session 118000270603 session seq num 2 229799851: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact54734 229799852: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: ContactEventsGenerator: session is null in RsrcMgr.cleanup and App FW contact 54734, so not removing mapping ID 229799853: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229799854: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgr: ContactMgr.removeRmCmContact(11506944/6) 229799855: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 118000270603, session seq num 2, rejReason 1, abortReason null 229799856: Jun 10 18:15:43.643 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229799857: Jun 10 18:15:43.643 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799858: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54734 229799859: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:2615, connectionCallID: 112170240, monitoredDeviceDN: 2615, releasingDeviceID: 2615, releasingDeviceType: 73 } to outboundQ 229799860: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 112170240[11506944/6] (241696) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229799861: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229799862: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 112170240[11506944/6] (241696) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229799863: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506944/6] 112170240 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALLER_DROPPED contact type IAQ session 118000270603 session seq num 2 229799864: Jun 10 18:15:43.643 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 11506944/6 229799865: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got contactDisconnectedEvent 229799866: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229799867: Jun 10 18:15:43.643 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229799868: Jun 10 18:15:43.643 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] JtapiRIMgr: getAllDevicesForCall():monCall is null 229799869: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2615, releasingDeviceID: 2615, remasks: [] to various sockets } 229799870: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 112170240, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 229799871: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got ContactDisconnected 229799872: Jun 10 18:15:43.643 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799873: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675628,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229799874: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2615, releasingDeviceID: 2615, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799875: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got contactEndedEvent 229799876: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799877: Jun 10 18:15:43.644 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-8] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11957959665 229799878: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675628-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675628-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799879: Jun 10 18:15:43.644 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] RsrcMgr: isCTIRoutePoint, addr: 11957959665:false 229799880: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633048,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229799881: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2615, releasingDeviceID: 2615, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799882: Jun 10 18:15:43.644 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] RsrcMgr: isCTIRoutePoint, addr: 41061100:true 229799883: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 229799884: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170240, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: [] to various sockets } 229799885: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799886: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170240, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229799887: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799888: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170240, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799889: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633048-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633048-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799890: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633048-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229799891: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170240 } to outboundQ 229799892: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got contactEnded 229799893: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { END_CALL_EVENT } 229799894: Jun 10 18:15:43.644 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundMgrMsgProcessor:Processing msg: OutboundContactEndedMsg (CallID:11506944/6) 229799895: Jun 10 18:15:43.644 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] PreviewDialer: PreviewDialer:processOutboundContactEndedMsg() callID:11506944/6, ACMICallType:11 229799896: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675628-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229799897: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675628] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675628,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799898: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675628-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675628-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799899: Jun 10 18:15:43.644 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675628-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229799900: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675628] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675628,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799901: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675628,Original thread priority=null,Time=null,Exception=null 229799902: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, connectionDeviceID: to various sockets } 229799903: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229799904: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: contactDequeuedAllEvent - not posting since contact disconnected already. 229799905: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633048] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633048,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799906: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633048-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633048-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799907: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799908: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633048-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229799909: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675629,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229799910: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633048] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633048,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799911: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, connectionDeviceID: } to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229799912: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633048,Original thread priority=null,Time=null,Exception=null 229799913: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675629-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675629-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799914: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229799915: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675629-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170240 } 229799916: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675629] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675629,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799917: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633049,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229799918: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675629,Original thread priority=null,Time=null,Exception=null 229799919: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633049,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229799920: Jun 10 18:15:43.645 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170240, connectionDeviceID: } to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229799921: Jun 10 18:15:43.646 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633049-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633049-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229799922: Jun 10 18:15:43.646 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633049-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170240 } 229799923: Jun 10 18:15:43.646 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633049] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633049,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229799924: Jun 10 18:15:43.646 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633049,Original thread priority=null,Time=null,Exception=null 229799925: Jun 10 18:15:43.963 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 gets TermConnDroppedEv, meta code:132, cause code:100 229799926: Jun 10 18:15:43.963 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, TerminalConnection to Terminal: UCCX_2065 is DROPPED, 13592016/5 229799927: Jun 10 18:15:43.963 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] CallImpl: CallID:54735 MediaId:13592016/5 is removed from call session mapping in Session[id=001-0x1b795d3d35,parent=null,active=true,state=SESSION_IN_USE,time=1560201270759], result:true 229799928: Jun 10 18:15:43.965 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] CallImpl: Call.abandoned() JTAPICallContact[id=54735,implId=13592016/5,state=STATE_ABANDONED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146129,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065] 229799929: Jun 10 18:15:43.966 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, released TP[type=Cisco CTI Port,id=312,implId=2065,active=false,state=IDLE] from 41030098, and releasing udpPort 29280 229799930: Jun 10 18:15:43.966 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781517-CALL_EVENT_LOG:2065] RequestImpl: Got TermConnDroppedEv UCCX_2065, CallCtlTermConnDroppedEv UCCX_2065, ConnDisconnectedEv 2065:UCCX CTI Port:1, CallCtlConnDisconnectedEv 2065:UCCX CTI Port:1, CallInvalidEv, events on the AddressCallObserver. 229799931: Jun 10 18:15:43.966 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 consultWithoutMedia gets CiscoJtapiException: 0x0(CTIERR_UNSPECIFIED)::Unspecified error 229799932: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:2065] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129 com.cisco.jtapi.TermObservationEndedEvImpl received 229799933: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= TermConnDroppedEv UCCX_2065 229799934: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781535-CONSULT_CALL_OBS:41036192] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultCallObserver():Received msg from original call WF Execution Exception 229799935: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallCtlTermConnDroppedEv UCCX_2065 229799936: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= ConnDisconnectedEv 2065:UCCX CTI Port:1 229799937: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallCtlConnDisconnectedEv 2065:UCCX CTI Port:1 229799938: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallInvalidEv 229799939: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ConsultCallObserver: OrigCall=CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultEvent= CallObservationEndedEv 229799940: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] InCallObserverImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, Original call dropped 229799941: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781515-CALL_EVENT_LOG:2065] RequestImpl: Got CallObservationEndedEv, events on the AddressCallObserver. 229799942: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2065-371-627-TERM_CONN_EV:41036192] RequestImpl: CallID:54735 MediaId:13592016/5 Task:43001146129, ConsultCallObserver DROPPED, term=2065 229799943: Jun 10 18:15:43.967 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] InCallObserverImpl: Consult call drop failed for: 3349308/1exception: Did not meet pre-conditions -- call must be ACTIVE and at least one TerminalConnection must be Active 229799944: Jun 10 18:15:43.967 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Consult xfer was unsuccessful because the contact has terminated.. Exception occured: com.cisco.contact.ContactInactiveException: Contact id: 54735, Channel id: 312, Call dropped 229799945: Jun 10 18:15:43.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallContact: ConnectingFlag is set false, call contact: 13592016/5 229799946: Jun 10 18:15:43.967 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146129 SelectResourceStep: Clear handler for RsrcUnavailableInterruption 229799947: Jun 10 18:15:43.968 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54735, Channel id: 312, Call dropped at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12077) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229799948: Jun 10 18:15:43.968 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27-TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229799949: Jun 10 18:15:43.968 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-27] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116b11_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-27,Thread priority=5,Original Thread=null,Original thread priority=null,Time=11,496,Exception=null 229799950: Jun 10 18:15:43.981 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-18-TASK:0xa03116a1d_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145885 : Play Prompt (--Triggering Contact--, msg_07) 229799951: Jun 10 18:15:44.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,098,963,Exception=null 229799952: Jun 10 18:15:44.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,098,963,Exception=null 229799953: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:3349308/1 CallCtlConnDisconnectedEv3349308/1 229799954: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229799955: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:3349308/1 CallCtlConnDisconnectedEv3349308/1 CallInvalidEv 3349308/1 229799956: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallInvalidEv received for call:20126524 [3349308/1] 229799957: Jun 10 18:15:44.503 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349308/1) returns null 229799958: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCallInvalidEv: getCiscoFeatureReason: 12 isBlindTransferToUnmonitoredExtn: null isBlindTransferred: null 229799959: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229799960: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:103:3349308/1 229799961: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229799962: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionInvalidMsg (ID:3349308/1) 229799963: Jun 10 18:15:44.503 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(3349308/1) returns null 229799964: Jun 10 18:15:44.503 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:3349308/1] being ignored because RmCm contact is null 229799965: Jun 10 18:15:45.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,099,963,Exception=null 229799966: Jun 10 18:15:45.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,099,963,Exception=null 229799967: Jun 10 18:15:45.318 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] RequestImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 Digit received: 1 229799968: Jun 10 18:15:46.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,100,963,Exception=null 229799969: Jun 10 18:15:46.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,100,963,Exception=null 229799970: Jun 10 18:15:47.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,101,963,Exception=null 229799971: Jun 10 18:15:47.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,101,963,Exception=null 229799972: Jun 10 18:15:47.580 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Play Prompt (--Triggering Contact--, MSG_TRANSFER) 229799973: Jun 10 18:15:48.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,102,963,Exception=null 229799974: Jun 10 18:15:48.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,102,963,Exception=null 229799975: Jun 10 18:15:48.966 BRT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54735] EventLoggerImpl: Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0xa03116b11,time=1560201332472,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 54735, Channel id: 312, Call dropped,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 54735, Channel id: 312, Call dropped,app=App[name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,desc=Trigger for E-TAM Verbo Divino,enabled=true,max=50,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-07 17:52:02.0,recordId=2148,desc=Trigger for E-TAM Verbo Divino,name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,enabled=true,sessions=50,script=SCRIPT[E-TAM/E-TAM_Agencias_Normaltime_v12.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1560201332472,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:02.0,recordId=2123,desc=Cisco JTAPI Trigger,name=41030098,type=Cisco JTAPI Trigger,appName=UCCX_ETAM_BRZ,enabled=true,sessions=50,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41030098,redirectCSS=redirecting.party,cmDeviceName=UCCX_ETAM_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for E-TAM Verbo Divino,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54735,implId=13592016/5,state=STATE_ABANDONED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146129,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@284804,default=null],isRemote=true,contactImplId=13592016/5,lastContactImplId=13592016/5,session=Session[id=001-0x1b795d3d35,parent=null,active=true,state=SESSION_IN_USE,time=1560201270759],lastSession=Session[id=001-0x1b795d3d35,parent=null,active=true,state=SESSION_IN_USE,time=1560201270759],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=54735,implId=13592016/5,state=STATE_ABANDONED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146129,session=118000270645,seq num=1,cn=41030098,dn=41030098,cgn=2132318708,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65D0050F379C00000000,DestProtocolCallRef=null,TP=2065] at Mon Jun 10 18:15:43 BRT 2019,Queue Time=5000 229799976: Jun 10 18:15:48.966 BRT %MIVR-SS_CM-7-UNK:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54735] ICDContactAdapter: ICDContactAdapter 316878 : ContactTerminated received for App FW contact 54735, iefSourceContact is 97478096 [13592016/5] (241732) 229799977: Jun 10 18:15:48.966 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:null ID:13592016/5 Type:IAQ Cause:INVALID Abort Exception:null) 229799978: Jun 10 18:15:48.966 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229799979: Jun 10 18:15:48.966 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229799980: Jun 10 18:15:48.966 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.removeContactResourceTuple(13592016/5) removing resource 2065 229799981: Jun 10 18:15:48.966 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229799982: Jun 10 18:15:48.966 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2065 229799983: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:11723066/4 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229799984: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229799985: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .removeConnectedResource(2065) 229799986: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .dequeueAll(CALLER_DROPPED) 229799987: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.cancelSession(41036192, 97478096 [13592016/5], SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 229799988: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54735 229799989: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setAllocatedResource(null) 229799990: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is:41036192 in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 54735, iefSourceContact is 97478096 [13592016/5] (241732) 229799991: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(97478096 [13592016/5]) 229799992: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionCancelledMsg (Rsrc:13592016/5 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 229799993: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 2065 contact type IAQ session 118000270645 session seq num 1 229799994: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192.processSessionCancelledMsg(SessionCancelledMsg (Rsrc:13592016/5 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED)) 229799995: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229799996: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229799997: Jun 10 18:15:48.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229799998: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 97478096 and agent 41036192 229799999: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54735 229800000: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .removeContact(13592016/5) 229800001: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns 97478096 [13592016/5] 229800002: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229800003: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192 contact type PRIMARY CONSULT session 118000270645 session seq num 1 229800004: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():monCall is null 229800005: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact54735 229800006: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 97478096 and agent 41036192 229800007: Jun 10 18:15:48.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:2065, connectionCallID: 97478096, monitoredDeviceDN: 2065, releasingDeviceID: 2065, releasingDeviceType: 73 } to outboundQ 229800008: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: ContactEventsGenerator: session is null in RsrcMgr.cleanup and App FW contact 54735, so not removing mapping ID 229800009: Jun 10 18:15:48.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229800010: Jun 10 18:15:48.967 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap(): setting setCallEventsSentToCTIClients flag true for contact 229800011: Jun 10 18:15:48.967 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgr: ContactMgr.removeRmCmContact(13592016/5) 229800012: Jun 10 18:15:48.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229800013: Jun 10 18:15:48.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229800014: Jun 10 18:15:48.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2065, releasingDeviceID: 2065, remasks: [] to various sockets } 229800015: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800016: Jun 10 18:15:48.968 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-14] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41036192 229800017: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675630,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44844,Original thread priority=null,Time=null,Exception=null 229800018: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2065, releasingDeviceID: 2065, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800019: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800020: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675630-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675630-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800021: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633050,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44824,Original thread priority=null,Time=null,Exception=null 229800022: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2065, releasingDeviceID: 2065, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229800023: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap() removing key for contact97478096 229800024: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675630-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229800025: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] RsrcMgr: isCTIRoutePoint, addr: 41036192:false 229800026: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675630] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675630,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800027: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633050-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633050-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800028: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44844] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44844,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675630,Original thread priority=null,Time=null,Exception=null 229800029: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 118000270645, session seq num 1, rejReason 1, abortReason null 229800030: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633050-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229800031: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592016/5) returns null 229800032: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633050] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633050,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800033: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .removeConnectedResource(41036192) 229800034: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41036192 .removeAssociatedContact(Contact:13592016/5 229800035: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44824] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44824,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633050,Original thread priority=null,Time=null,Exception=null 229800036: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setAllocatedResource(null) 229800037: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 229800038: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229800039: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 229800040: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():monCall is null 229800041: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41036192 New State:AVAILABLE Old State:RESERVED Reason code:0 229800042: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, connectionCallID: 97478096, monitoredDeviceDN: 41036192, releasingDeviceID: 41036192, releasingDeviceType: 76 } to outboundQ 229800043: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229800044: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54735 229800045: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478096[13592016/5] (241732) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229800046: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229800047: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478096[13592016/5] (241732) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229800048: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592016/5] 97478096 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALLER_DROPPED contact type IAQ session 118000270645 session seq num 1 229800049: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, agentDN:41036192, agentID:41036192, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = 41036192, agentExtension = 41036192, agentID_Long = 41036192 } to outboundQ 229800050: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 13592016/5 229800051: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactDisconnectedEvent 229800052: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactEndedEventReqMsg Contact54735 229800053: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229800054: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():monCall is null 229800055: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.offerResource(41036192) 229800056: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 97478096, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 229800057: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got ContactDisconnected 229800058: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: OfferRsrcReqMsg (Rsrc:41036192) 229800059: Jun 10 18:15:48.968 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 3 .getHighestPriorityContact() returning null 229800060: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229800061: Jun 10 18:15:48.968 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: returning null from ContactMgr.offerResource(41036192) because there are no waiting contacts 229800062: Jun 10 18:15:48.968 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41036192, releasingDeviceID: 41036192, remasks: [] to various sockets } 229800063: Jun 10 18:15:48.969 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .canAddToVoiceARL() 229800064: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800065: Jun 10 18:15:48.969 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.offerResource(41036192) 229800066: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675631,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44853,Original thread priority=null,Time=null,Exception=null 229800067: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41036192, releasingDeviceID: 41036192, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229800068: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675631-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675631-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800069: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800070: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675631-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229800071: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633051,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229800072: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229800073: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: contactDequeuedAllEvent - not posting since contact disconnected already. 229800074: Jun 10 18:15:48.969 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: OfferRsrcReqMsg (Rsrc:41036192) 229800075: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675631] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675631,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800076: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44853] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44853,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675631,Original thread priority=null,Time=null,Exception=null 229800077: Jun 10 18:15:48.969 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41036192, state:3, csqID:-1) 229800078: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633051-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633051-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800079: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactEndedEvent 229800080: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633051-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229800081: Jun 10 18:15:48.969 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-14] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2132318708 229800082: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633051] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633051,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800083: Jun 10 18:15:48.969 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 3 .getHighestPriorityContact() returning null 229800084: Jun 10 18:15:48.969 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633051,Original thread priority=null,Time=null,Exception=null 229800085: Jun 10 18:15:48.969 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] RsrcMgr: isCTIRoutePoint, addr: 2132318708:false 229800086: Jun 10 18:15:48.969 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229800087: Jun 10 18:15:48.969 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: returning null from ContactMgr.offerResource(41036192) because there are no waiting contacts 229800088: Jun 10 18:15:48.969 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .invokeRMWf() 229800089: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41036192, releasingDeviceID: 41036192, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800090: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229800091: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229800092: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229800093: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229800094: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various sockets } 229800095: Jun 10 18:15:48.970 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229800096: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146131 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146131 Start time (ms): 1560201348969 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41036192} } Number of executed steps: 0 Current step: Start <<<<< 229800097: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800098: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146131 : Start 229800099: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675632,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229800100: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146131 : GetCSQProperties 229800101: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675632,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229800102: Jun 10 18:15:48.970 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146131 Executing GetESDPropertiesStep 229800103: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800104: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146131 : Switch String ( rsc ) 229800105: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800106: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146131 : InsertRsrcLongestAvailable 229800107: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633052,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44825,Original thread priority=null,Time=null,Exception=null 229800108: Jun 10 18:15:48.970 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcLongestAvailableStep: Task:43001146131 Executing InsertRsrcLongestAvailable 229800109: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633052,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229800110: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146131 : End 229800111: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800112: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146131 Start time (ms): 1560201348969 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Longest Available} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41036192} } Number of executed steps: 5 Current step: End <<<<< 229800113: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 229800114: Jun 10 18:15:48.970 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229800115: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: [] to various sockets } 229800116: Jun 10 18:15:48.970 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .sessionCancelledExecuted 229800117: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800118: Jun 10 18:15:48.970 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478096[13592016/5] (241732) .setProcessSessionCancelledExecuted(true) 229800119: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800120: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800121: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478096 } to outboundQ 229800122: Jun 10 18:15:48.970 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 Contacts: 229800123: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactEnded 229800124: Jun 10 18:15:48.970 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 PrevState: AVAILABLE PrevStateSet:false 229800125: Jun 10 18:15:48.970 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: (A_CSQ_ETAM_DUVIDA 41036192 Order:14) 229800126: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800127: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478096, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800128: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { END_CALL_EVENT } 229800129: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800130: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, connectionDeviceID: to various sockets } 229800131: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229800132: Jun 10 18:15:48.970 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229800133: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675632,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800134: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800135: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229800136: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800137: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, connectionDeviceID: } to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800138: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800139: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478096, connectionDeviceID: } to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 2 229800140: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675632,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800141: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800142: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800143: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478096 } 229800144: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800145: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675632] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675632,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800146: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229800147: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675632,Original thread priority=null,Time=null,Exception=null 229800148: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800149: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800150: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478096 } 229800151: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633052] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800152: Jun 10 18:15:48.971 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44825] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44825,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633052,Original thread priority=null,Time=null,Exception=null 229800153: Jun 10 18:15:49.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,103,963,Exception=null 229800154: Jun 10 18:15:49.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,103,964,Exception=null 229800155: Jun 10 18:15:50.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,104,963,Exception=null 229800156: Jun 10 18:15:50.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,104,963,Exception=null 229800157: Jun 10 18:15:50.500 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : CHAPA = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::CHAPA") 229800158: Jun 10 18:15:50.521 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : BP = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::BP") 229800159: Jun 10 18:15:50.542 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : NOMECOMPLETO = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::NOMECOMPLETO") 229800160: Jun 10 18:15:50.566 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : NOMEDEGUERRA = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::NOMEDEGUERRA") 229800161: Jun 10 18:15:50.586 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : BASE = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::BASE") 229800162: Jun 10 18:15:50.605 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : FUNCAO = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::FUNCAO") 229800163: Jun 10 18:15:50.626 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : AC = Get XML Document Data(BaseClientes, "/BASECLIENTES/TRIPULANTE[@ID='"+DataResultCodigo+"']/child::AC") 229800164: Jun 10 18:15:50.647 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Set Enterprise Call Info (--Triggering Contact--) Variables Used:BP,NOMECOMPLETO,NOMEDEGUERRA,BASE,FUNCAO,AC,CHAPA,"CCOA_EXEC",PostCallTreatment 229800165: Jun 10 18:15:50.647 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] CallDataContext: In CallDataContext:setVariables() : 229800166: Jun 10 18:15:50.647 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Select Resource (--Triggering Contact-- from CSQ) 229800167: Jun 10 18:15:50.647 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Executing-CSQ SelectResourceStep 229800168: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] ICDCallDataAdapter: ICDCallDataAdaptor - allCallDataChanged com.cisco.call.CallDataEvent[ALLCALLDATA_CHANGED: for 11506998/6 name = script id, value = |name = script config, value = |name = ani, value = |name = ced, value = |name = callvariable1, value = 2069028|name = callvariable2, value = 4228653|name = callvariable3, value = MARIANA DE QUEIROZ BEZERRA NOR|name = callvariable4, value = MARIANA NORONHA|name = callvariable5, value = GIG|name = callvariable6, value = CM|name = callvariable7, value = 319|name = callvariable8, value = |name = callvariable9, value = |name = callvariable10, value = |name = account no, value = |name = wrapup data, value = ] on name = script id, value = |name = script config, value = |name = ani, value = |name = ced, value = |name = callvariable1, value = 2069028|name = callvariable2, value = 4228653|name = callvariable3, value = MARIANA DE QUEIROZ BEZERRA NOR|name = callvariable4, value = MARIANA NORONHA|name = callvariable5, value = GIG|name = callvariable6, value = CM|name = callvariable7, value = 319|name = callvariable8, value = |name = callvariable9, value = |name = callvariable10, value = |name = account no, value = |name = wrapup data, value = 229800169: Jun 10 18:15:50.647 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Could not set the Resource Selected into the context because Resource Selected Variable: is invalid 229800170: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[EventQueue.DispatchThread-0-9] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800171: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] ICDCallDataAdapter: ICDCallDataAdaptor - posting CMFireContactDataChangedEventReqMsg 229800172: Jun 10 18:15:50.647 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Checking if rsrc allocated 229800173: Jun 10 18:15:50.647 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: calling rm.allocateResource() for icdContact 112170294 [11506998/6] (241733) for CSQ5 229800174: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] RsrcMgr: RsrcMgr.allocateResource(5, 112170294 [11506998/6]) 229800175: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] ESD: ESD 5 A_CSQ_CCOA_CALLCENTER .allocateRsrc(112170294 [11506998/6]) 229800176: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54730 229800177: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 118000270646 session seq num 1 229800178: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: AllocateRsrcMsg (ESD:5 Contact ID:54730 CallID:11506998/6) 229800179: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:5 Contact ID:54730 CallID:11506998/6)) 229800180: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229800181: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .enqueue(5) 229800182: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170294, newConnectionCallID: 112170294, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC } to outboundQ 229800183: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .enqueue(5)(Queue ID:116128) 229800184: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 229800185: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136.allocateRsrc(112170294) 229800186: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41069136 .allocateRsrc(112170294 [11506998/6]) 229800187: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229800188: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact54730 229800189: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170294, newConnectionDeviceIDType: 0, newConnectionCallID: 112170294, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC to various sockets } 229800190: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41069136 .removeRsrcFromAllArls() 229800191: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800192: Jun 10 18:15:50.647 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\cm.aef 229800193: Jun 10 18:15:50.647 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .setAllocatedResource(41069136) 229800194: Jun 10 18:15:50.647 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229800195: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41069136 .addContact(112170294 [11506998/6], IAQ, false 229800196: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675633,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229800197: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41069136 .addContactCommon(112170294 [11506998/6], IAQ, false 229800198: Jun 10 18:15:50.647 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41069136 .addAssociatedContact(Contact:RmCm contact 112170294[11506998/6] (241733) 229800199: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170294, newConnectionDeviceIDType: 0, newConnectionCallID: 112170294, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800200: Jun 10 18:15:50.647 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800201: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633053,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44835,Original thread priority=null,Time=null,Exception=null 229800202: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 2, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170294, newConnectionDeviceIDType: 0, newConnectionCallID: 112170294, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800203: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633053-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633053-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800204: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675633-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675633-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800205: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675633-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229800206: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229800207: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute Task 43001146132 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146132 Start time (ms): 1560201350647 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@1b6746f} } Number of executed steps: 0 Current step: Start <<<<< 229800208: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675633] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675633,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800209: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633053-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229800210: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633053] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633053,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800211: Jun 10 18:15:50.648 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Contact: RmCm contact 112170294[11506998/6] (241733) .addAssociatedResource(41069136) 229800212: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44835] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44835,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633053,Original thread priority=null,Time=null,Exception=null 229800213: Jun 10 18:15:50.648 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069136 New State:RESERVED Old State:AVAILABLE Reason code:0 229800214: Jun 10 18:15:50.648 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675633,Original thread priority=null,Time=null,Exception=null 229800215: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146132 : Start 229800216: Jun 10 18:15:50.648 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229800217: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146132 : GetCSQProperties 229800218: Jun 10 18:15:50.648 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .setWrapupData(11506998/6, null) 229800219: Jun 10 18:15:50.648 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] GetESDPropertiesStep: Task:43001146132 Executing GetESDPropertiesStep 229800220: Jun 10 18:15:50.648 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229800221: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146132 : Switch String ( cqc ) 229800222: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146132 : InsertContactFIFO 229800223: Jun 10 18:15:50.648 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] InsertContactFIFOStep: Task:43001146132 Executing InsertContactFIFOStep 229800224: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146132 : End 229800225: Jun 10 18:15:50.648 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] RsrcMgr: RsrcMgr.allocateResource(5, 112170294 [11506998/6]) returning 41069136 229800226: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146132 Start time (ms): 1560201350647 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@1b6746f} } Number of executed steps: 5 Current step: End <<<<< 229800227: Jun 10 18:15:50.648 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Notifying Debug task Ended 229800228: Jun 10 18:15:50.648 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Found available resource 229800229: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229800230: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, agentDN:41069136, agentID:41069136, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = 41069136, agentExtension = 41069136, agentID_Long = 41069136 } to outboundQ 229800231: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229800232: Jun 10 18:15:50.649 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 118000270646 session seq num 1 229800233: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=5, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] to various sockets } 229800234: Jun 10 18:15:50.649 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] CallContact: ConnectingFlag is set true, call contact: 11506998/6 229800235: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800236: Jun 10 18:15:50.649 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Connecting to resource 229800237: Jun 10 18:15:50.649 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Performing consult xfer 229800238: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675634,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229800239: Jun 10 18:15:50.649 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069136, state:9, csqID:5) 229800240: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675634-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675634-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800241: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675634-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229800242: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675634] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675634,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800243: Jun 10 18:15:50.649 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136, available on ESD: 5 229800244: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler: got contactQueuedEvent 229800245: Jun 10 18:15:50.649 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] CallContact: RmCm contact 112170294[11506998/6] (241733) .setProcessSessionCancelledExecuted(false) 229800246: Jun 10 18:15:50.649 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-18] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11956392610 229800247: Jun 10 18:15:50.649 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-18] RsrcMgr: isCTIRoutePoint, addr: 11956392610:false 229800248: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675634,Original thread priority=null,Time=null,Exception=null 229800249: Jun 10 18:15:50.649 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-18] RsrcMgr: isCTIRoutePoint, addr: 41064000:true 229800250: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=5, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229800251: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800252: Jun 10 18:15:50.649 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633054,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229800253: Jun 10 18:15:50.650 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] InCallObserverImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, transfer(41069136, 12000, ACKNOWLEDGED) 229800254: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633054-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633054-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800255: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633054-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229800256: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633054] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633054,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800257: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633054,Original thread priority=null,Time=null,Exception=null 229800258: Jun 10 18:15:50.650 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-18] RsrcMgr: isCTIRoutePoint, addr: 41064000:true 229800259: Jun 10 18:15:50.650 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-18] JtapiRIMgr: getAllDevicesForCall():noOfCalls=17 229800260: Jun 10 18:15:50.650 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-18] JtapiRIMgr: getAllDevicesForCall():monCall is null 229800261: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170294, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 91, CSDID: 5, callingDeviceID: 11956392610, calledDeviceID: 41064000} to BM clients 229800262: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170294, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 91, CSDID: 5, callingDeviceID: 11956392610, calledDeviceID: 41064000 } to outboundQ 229800263: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-18] CRACTIEventHandler: EventHandler: before getting a lock on Rmcontact 229800264: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=5, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229800265: Jun 10 18:15:50.650 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 229800266: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170294, serviceNumber: 91, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2619, queueDeviceID: 5, calledDeviceID: 41064000, callingDeviceID: 11956392610, lastRedirectDeviceID: 41064000, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, CSDID: 5, remasks: [] to various sockets } 229800267: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800268: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675635,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229800269: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170294, serviceNumber: 91, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2619, queueDeviceID: 5, calledDeviceID: 41064000, callingDeviceID: 11956392610, lastRedirectDeviceID: 41064000, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, CSDID: 5, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800270: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800271: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633055,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229800272: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170294, serviceNumber: 91, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2619, queueDeviceID: 5, calledDeviceID: 41064000, callingDeviceID: 11956392610, lastRedirectDeviceID: 41064000, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, CSDID: 5, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800273: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633055-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633055-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800274: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633055-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229800275: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633055] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633055,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800276: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633055,Original thread priority=null,Time=null,Exception=null 229800277: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675635-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675635-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800278: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675635-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229800279: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675635] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675635,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800280: Jun 10 18:15:50.651 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675635,Original thread priority=null,Time=null,Exception=null 229800281: Jun 10 18:15:50.659 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229800282: Jun 10 18:15:50.659 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229800283: Jun 10 18:15:50.659 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229800284: Jun 10 18:15:50.659 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229800285: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= ConsultCallActive 229800286: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= ConnCreatedEv 2619:UCCX CTI Port:1 229800287: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= ConnConnectedEv 2619:UCCX CTI Port:1 229800288: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallCtlConnInitiatedEv 2619:UCCX CTI Port:1 229800289: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= TermConnCreatedEv UCCX_2619 229800290: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= TermConnActiveEv UCCX_2619 229800291: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallCtlTermConnTalkingEv UCCX_2619 229800292: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781518-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got CallCtlConnDialingEv 2619:UCCX CTI Port:1, events on the AddressCallObserver. 229800293: Jun 10 18:15:50.665 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallCtlConnDialingEv 2619:UCCX CTI Port:1 229800294: Jun 10 18:15:50.667 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781534-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got CallCtlConnEstablishedEv 2619:UCCX CTI Port:1, events on the AddressCallObserver. 229800295: Jun 10 18:15:50.667 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallCtlConnEstablishedEv 2619:UCCX CTI Port:1 229800296: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:101:3349310/1 Unknown event. eventID:106:3349310/1 Unknown event. eventID:106:3349310/1 229800297: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800298: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: CiscoCallCtlConnOfferedEv received eventcause: 100 229800299: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:109:3349310/13349310/1 229800300: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallInProgressEv: cause100 229800301: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: cause100 229800302: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: getCiscoFeatureReason: 12 229800303: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: calledAddress: 41069136 229800304: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callingAddress: 2619 229800305: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: current called Address is 41069136 229800306: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callID: 3349310/1 229800307: Jun 10 18:15:50.672 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800308: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callContact null 229800309: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41069136 connState: 49 229800310: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41069136 connState: 51 229800311: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resourceId: 41069136 229800312: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: Resource: Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 229800313: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800314: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:3349310/1 CallCtlConnEstablishedEv 3349310/1 229800315: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41069136 229800316: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41069136 229800317: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41069136 229800318: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41069136 229800319: Jun 10 18:15:50.672 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229800320: Jun 10 18:15:50.673 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800321: Jun 10 18:15:50.673 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20126526 [3349310/1], address 2619, calling party 2619, and called party 41069136 229800322: Jun 10 18:15:50.673 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800323: Jun 10 18:15:50.673 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800324: Jun 10 18:15:50.673 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20126526 [3349310/1] and agent null being ignored because orig isn't a logged in agent 229800325: Jun 10 18:15:50.673 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800326: Jun 10 18:15:50.718 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : If (userIATA=="1") Then 229800327: Jun 10 18:15:50.718 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Call Redirect (--Triggering Contact-- to sCTIETAM) 229800328: Jun 10 18:15:50.718 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123, Redirecting to: 41030098, Unconditional: false, ResetOrigCalledAddr:false, OrigCalledAddr:41030098, CallingSearchSpace:default 229800329: Jun 10 18:15:50.727 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229800330: Jun 10 18:15:50.727 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229800331: Jun 10 18:15:50.727 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229800332: Jun 10 18:15:50.727 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229800333: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:104:3349310/1 Unknown event. eventID:203:3349310/1 Unknown event. eventID:116:3349310/1 Unknown event. eventID:119:3349310/1 CallCtlTermConnRingingEv 3349310/1 229800334: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnRingingEv received for call 20126526 [3349310/1] and agent 41069136 229800335: Jun 10 18:15:50.732 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800336: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349310/1 41069136 229800337: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229800338: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800339: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800340: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800341: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800342: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349310/1 Rsrc: 41069136 CallingAddr: 2619 LRAddr:null Type:PrimaryConsult(1) 229800343: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: call class= 2 229800344: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800345: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800346: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800347: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800348: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: handleAgentOutboundCall Checking whether the call is agent outbound. Key is AgentOutboundContactKey [agentPhoneNumber=41069136, contactPhoneNumber=2619] 229800349: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800350: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:41069136 ID:3349310/1 Type:PRIMARY CONSULT) 229800351: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 processSessionOfferedMsg(SessionOfferedMsg (Rsrc:41069136 ID:3349310/1 Type:PRIMARY CONSULT)) 229800352: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .addActiveCall(3349310/1) 229800353: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .setDeviceState(DEVICE_TALKING) from DEVICE_IDLE 229800354: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: callId is: 3349310/1 callIDInt is:20126526callerID is:2619 229800355: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId is3349310/1 229800356: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 112170294 and agent 41069136 229800357: Jun 10 18:15:50.732 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1 229800358: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION 229800359: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent:processSessionOfferedmsg: IcdContactIDStr when callClass==PRIMARY_CONSULT_CONTACT is:11506998/6 229800360: Jun 10 18:15:50.733 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800361: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent:processSessionOfferedMsgCommon- consultCallId is:3349310/1 229800362: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId is3349310/1 229800363: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 112170294 and agent 41069136 229800364: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1 229800365: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION 229800366: Jun 10 18:15:50.733 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: conferenceQueued flag is: false call contact: 11506998/6 229800367: Jun 10 18:15:50.733 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54730 229800368: Jun 10 18:15:50.733 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800369: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 112170294 and agent 41069136 229800370: Jun 10 18:15:50.733 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 contact type PRIMARY CONSULT Secondary call ID 3349310/1 session 118000270646 session seq num 1 isRedirectFromWF false 229800371: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 Contacts:Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54730 229800372: Jun 10 18:15:50.733 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229800373: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 PrevState: AVAILABLE PrevStateSet:true 229800374: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1) 229800375: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1) 229800376: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229800377: Jun 10 18:15:50.733 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41069136 229800378: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 41069136:false 229800379: Jun 10 18:15:50.733 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11956392610 229800380: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 11956392610:false 229800381: Jun 10 18:15:50.733 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-11] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41069136 229800382: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 41069136:false 229800383: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] RsrcMgr: isCTIRoutePoint, addr: 41064000:true 229800384: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229800385: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229800386: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229800387: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=97 229800388: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():CallControlState=83 229800389: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():termState=97 229800390: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229800391: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=97 229800392: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():CallControlState=83 229800393: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():termState=97 229800394: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229800395: Jun 10 18:15:50.733 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] JtapiRIMgr: getAllDevicesForCall():monCall is null 229800396: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, connectionCallID: 112170294, lineType: 3, skillGroupNumber: 5, serviceNumber: 91, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41069136, alertingDeviceID: 41069136, callingDeviceID: 11956392610, calledDeviceID: 41069136, lastRedirectDeviceID: 41064000, secondaryCallID: 20126526, ani: null, dnis: 41069136, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, PostCallTreatment: 41061100, user.layout: CCOA_EXEC } to outboundQ 229800397: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: Got contact presented event 229800398: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229800399: Jun 10 18:15:50.734 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-11] Resource: Resource.getContactExtType() returning value 1 for contact 112170294 and agent 41069136 229800400: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170294, lineHandle: 65535, lineType: 3, serviceNumber: 91, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41069136, alertingDeviceID: 41069136, callingDeviceID: 11956392610, calledDeviceID: 41069136, lastRedirectDeviceID: 41064000, secondaryConnectionCallID: 20126526, ani: null, dnis: 41069136, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229800401: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800402: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675636,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229800403: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170294, lineHandle: 65535, lineType: 3, serviceNumber: 91, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41069136, alertingDeviceID: 41069136, callingDeviceID: 11956392610, calledDeviceID: 41069136, lastRedirectDeviceID: 41064000, secondaryConnectionCallID: 20126526, ani: null, dnis: 41069136, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800404: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800405: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633056,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229800406: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170294, lineHandle: 65535, lineType: 3, serviceNumber: 91, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41069136, alertingDeviceID: 41069136, callingDeviceID: 11956392610, calledDeviceID: 41069136, lastRedirectDeviceID: 41064000, secondaryConnectionCallID: 20126526, ani: null, dnis: 41069136, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: 2069028, callVar2: 4228653, callVar3: MARIANA DE QUEIROZ BEZERRA NOR, callVar4: MARIANA NORONHA, callVar5: GIG, callVar6: CM, callVar7: 319, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800407: Jun 10 18:15:50.734 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= ConnCreatedEv 41069136:UCCX AGENT:1 229800408: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675636-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675636-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800409: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633056-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633056-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800410: Jun 10 18:15:50.734 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781521-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got ConnInProgressEv 41069136:UCCX AGENT:1, CallCtlConnOfferedEv 41069136:UCCX AGENT:1, events on the AddressCallObserver. 229800411: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675636-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229800412: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633056-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229800413: Jun 10 18:15:50.734 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= ConnInProgressEv 41069136:UCCX AGENT:1 229800414: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633056] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633056,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800415: Jun 10 18:15:50.734 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallCtlConnOfferedEv 41069136:UCCX AGENT:1 229800416: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675636] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675636,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800417: Jun 10 18:15:50.734 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633056,Original thread priority=null,Time=null,Exception=null 229800418: Jun 10 18:15:50.734 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781498-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got ConnAlertingEv 41069136:UCCX AGENT:1, CallCtlConnAlertingEv 41069136:UCCX AGENT:1, events on the AddressCallObserver. 229800419: Jun 10 18:15:50.735 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675636,Original thread priority=null,Time=null,Exception=null 229800420: Jun 10 18:15:50.735 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= ConnAlertingEv 41069136:UCCX AGENT:1 229800421: Jun 10 18:15:50.735 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallCtlConnAlertingEv 41069136:UCCX AGENT:1 229800422: Jun 10 18:15:50.739 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] RequestImpl: Route Connection=[41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->OFFERED, reason=6, Event= CallCtlConnOfferedEv 41030098:Ramal ON:1, cause=100, metacode=129, isMaster=true 229800423: Jun 10 18:15:50.739 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229800424: Jun 10 18:15:50.739 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000B2E13A044F148E00000000 229800425: Jun 10 18:15:50.739 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] RequestImpl: (P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE is redirected from another RP 41039696, setting the lrd to this RP, and setting cgn to 1430129880 229800426: Jun 10 18:15:50.739 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54736) from null 229800427: Jun 10 18:15:50.740 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229800428: Jun 10 18:15:50.740 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229800429: Jun 10 18:15:50.740 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54736,implId=11723066/4,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=null,seq num=-1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F148E00000000,DestProtocolCallRef=null,TP=null 229800430: Jun 10 18:15:50.740 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54736 229800431: Jun 10 18:15:50.740 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num 1 229800432: Jun 10 18:15:50.740 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316879 : ContactSessionChanged received for App FW contact 54736, iefSourceContact is 78831930 [11723066/4] (241741) 229800433: Jun 10 18:15:50.740 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229800434: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229800435: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, newConnectionCallID: 78831930, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229800436: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229800437: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, newConnectionDeviceIDType: 0, newConnectionCallID: 78831930, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229800438: Jun 10 18:15:50.740 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] RequestImpl: Route Connection: [41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->OFFERED, CTI Port selected: TP[id=315,implId=2616,state=IN_USE] 229800439: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800440: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675637,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229800441: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675637,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229800442: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, newConnectionDeviceIDType: 0, newConnectionCallID: 78831930, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800443: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800444: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675637-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675637-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800445: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633057,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44807,Original thread priority=null,Time=null,Exception=null 229800446: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675637-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229800447: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675637] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675637,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800448: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 78831930, newConnectionDeviceIDType: 0, newConnectionCallID: 78831930, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800449: Jun 10 18:15:50.740 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675637,Original thread priority=null,Time=null,Exception=null 229800450: Jun 10 18:15:50.741 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633057-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633057-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800451: Jun 10 18:15:50.741 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633057-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229800452: Jun 10 18:15:50.741 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633057] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633057,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800453: Jun 10 18:15:50.741 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44807] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44807,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633057,Original thread priority=null,Time=null,Exception=null 229800454: Jun 10 18:15:50.743 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] CallImpl: Call.transferring(41030098) JTAPICallContact[id=54731,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146123,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] 229800455: Jun 10 18:15:50.755 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229800456: Jun 10 18:15:50.755 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229800457: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229800458: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000B2E13A044F148E00000000 229800459: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000B2E13A044F148E00000000 229800460: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000B2E13A044F148E00000000 229800461: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229800462: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000B2E13A044F149000000000 229800463: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000B2E13A044F149000000000 229800464: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000B2E13A044F149000000000 229800465: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781520-CALL_EVENT_LOG:2616] RequestImpl: Got CallActiveEv, ConnCreatedEv 1430129880::2, ConnConnectedEv 1430129880::2, CallCtlConnEstablishedEv 1430129880::2, ConnCreatedEv 41030098:Ramal ON:1, ConnInProgressEv 41030098:Ramal ON:1, CallCtlConnOfferedEv 41030098:Ramal ON:1, ConnCreatedEv 2616:UCCX CTI Port:1, events on the AddressCallObserver. 229800466: Jun 10 18:15:50.756 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781524-CALL_EVENT_LOG:2616] RequestImpl: Got ConnInProgressEv 2616:UCCX CTI Port:1, CallCtlConnOfferedEv 2616:UCCX CTI Port:1, events on the AddressCallObserver. 229800467: Jun 10 18:15:50.759 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54736,implId=11723066/4,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229800468: Jun 10 18:15:50.759 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182846-ROUTE_CALL_EV] RequestImpl: Route Connection: [41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->OFFERED has 1 current sessions active. 229800469: Jun 10 18:15:50.759 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781522-CALL_CONN_OFFERED:2616] RequestImpl: CallID: 54736, MediaID: 11723066/4 CallCtlConnOfferedEv received for CTI Port: 2616, lastRedirectedAddress: 41030098 229800470: Jun 10 18:15:50.760 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781500-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Got CallObservationEndedEv, events on the AddressCallObserver. 229800471: Jun 10 18:15:50.761 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781525-CONN_DISCONNECTED] RequestImpl: RP[num=41030098], conn=[41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41030098:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229800472: Jun 10 18:15:50.762 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781522-CALL_CONN_OFFERED:2616] RequestImpl: CallID: 54736, MediaID: 11723066/4 Accepting call for CTI Route Point: 41030098 on CTI Port: 2616, ciscoCause=0 229800473: Jun 10 18:15:50.763 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] CallImpl: Call.accepted() JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229800474: Jun 10 18:15:50.763 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4, TerminalConnection to Terminal: UCCX_2616 is RINGING, [2616:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(4,11723066)->ACTIVE]->ALERTING 229800475: Jun 10 18:15:50.763 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] InCallObserverImpl: CallID:54736 MediaId:11723066/4 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229800476: Jun 10 18:15:50.763 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,976,Exception=null 229800477: Jun 10 18:15:50.763 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800478: Jun 10 18:15:50.764 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] CallImpl: Call.attributed() JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229800479: Jun 10 18:15:50.764 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called E-TAM/E-TAM_Agencias_Normaltime_v12.aef 229800480: Jun 10 18:15:50.764 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 associated with Task ID: 43001146133 229800481: Jun 10 18:15:50.764 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229800482: Jun 10 18:15:50.764 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229800483: Jun 10 18:15:50.764 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: ICDContactAdapter 316879 : ContactAttributed received for App FW contact 54736, iefSourceContact is 78831930 [11723066/4] (241741) 229800484: Jun 10 18:15:50.764 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229800485: Jun 10 18:15:50.764 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229800486: Jun 10 18:15:50.764 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229800487: Jun 10 18:15:50.764 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2064 229800488: Jun 10 18:15:50.764 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute Task 43001146133 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,desc=Trigger for E-TAM Verbo Divino,enabled=true,max=50,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-07 17:52:02.0,recordId=2148,desc=Trigger for E-TAM Verbo Divino,name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,enabled=true,sessions=50,script=SCRIPT[E-TAM/E-TAM_Agencias_Normaltime_v12.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201350763,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:02.0,recordId=2123,desc=Cisco JTAPI Trigger,name=41030098,type=Cisco JTAPI Trigger,appName=UCCX_ETAM_BRZ,enabled=true,sessions=50,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41030098,redirectCSS=redirecting.party,cmDeviceName=UCCX_ETAM_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for E-TAM Verbo Divino,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146133,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146133 Start time (ms): 1560201350763 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {CSQ, java.lang.String, ""} {Delay, java.lang.Integer, 3} {MsgBemVindo, com.cisco.prompt.Playable, P[E-TAM/MSGWelcomeOption.wav] } {MsgEspera, com.cisco.prompt.Playable, P[E-TAM/espera-tambusao.ulaw.wav] } {MsgForaExpediente, com.cisco.prompt.Playable, P[E-TAM/MSGForaHorario.wav] } {Digito, java.lang.String, ""} {CSQOpc1, java.lang.String, "A_CSQ_ETAM_PROBLEMA"} {CSQOpc2, java.lang.String, "A_CSQ_ETAM_DUVIDA"} {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/E-TAM_Holidays_Carnaval.xml]} {SessionMappingID, java.lang.Integer, 410300989} {SessionID, com.cisco.session.Session, null} {DataResult, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {DateString, java.lang.String, ""} {DebugDateString, java.lang.String, ""} {CTIWebservice, java.lang.String, "41030097"} {Tentativa, java.lang.Integer, 0} {MaximoTentativas, java.lang.Integer, 2} {Msg_Timeout, com.cisco.prompt.Playable, P[E-TAM/msg_Timeout.wav]} {CSQ_WEB, java.lang.String, "A_CSQ_ETAM_WEBSERVICE"} {HOST, com.cisco.prompt.Playable, P[E-TAM/host_01.wav]} {OPT_1_3_WEB, com.cisco.prompt.Playable, P[E-TAM/OPT_3_WEB.wav]} {XML_OPEN_CLOSE, com.cisco.doc.Document, DOC[E-TAM/ETAM_BASE.xml]} {OPEN_CLOSE, java.lang.String, ""} {MSG_PAUSE_REUNIAO, com.cisco.prompt.Playable, P[E-TAM/MSG_Interrompido.wav ]} {MSG_VideoAula, com.cisco.prompt.Playable, P[E-TAM/MSG_VideoAula.wav] } {msgFilaMusica, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Espera.wav]} {MsgBemVindo_op2_3, com.cisco.prompt.Playable, P[E-TAM/MSGWelcomeOption2_3.wav] } {agent, com.cisco.user.User, null} {MSGWelcome, com.cisco.prompt.Playable, P[E-TAM/MSGWelcome.wav] } {MSGPosicaoFila, com.cisco.prompt.Playable, P[E-TAM/posicaofila.wav] } {positionInQueue, java.lang.Integer, 1} {PositionPrompt, com.cisco.prompt.Playable, P[]} {MsgAtendimento, com.cisco.prompt.Playable, P[E-TAM/MsgAtendimento.wav]} {MSGReset, com.cisco.prompt.Playable, P[E-TAM/MSGReset.wav] } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { } Number of executed steps: 0 Current step: Start /* Script for E-TAM - Created ... */ <<<<< 229800489: Jun 10 18:15:50.764 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Start /* Script for E-TAM - Created ... */ 229800490: Jun 10 18:15:50.765 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Delay 2 sec 229800491: Jun 10 18:15:50.765 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229800492: Jun 10 18:15:50.765 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11723066/4, 2616) 229800493: Jun 10 18:15:50.765 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2616 contact ID: 11723066/4 229800494: Jun 10 18:15:50.766 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:11723066/4 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229800495: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229800496: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: RmCm contact with call ID 011723066/4 (78831930) already exists in session 118000270648 229800497: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .setAppContact(54736) from 54731 229800498: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .setContactPriority(1) 229800499: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .dequeueAll(CALL_REDIRECTED) 229800500: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(78831930 [11723066/4]) 229800501: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.SetContactPriorityReqMsg Contact54736 229800502: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 78831930[11723066/4] (241737) .setPriority(1) from 1 229800503: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Ignore update of Monitoring flag. Value passedtrue older flag value =true 229800504: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54736 229800505: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 78831930[11723066/4] (241737) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229800506: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 78831930[11723066/4] (241737) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229800507: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALL_REDIRECTED contact type IAQ session 118000270648 session seq num 1 229800508: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 11723066/4 229800509: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54736 229800510: Jun 10 18:15:50.766 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2616 contact type IAQ Secondary call ID 11723066/4 session 118000270648 session seq num 1 isRedirectFromWF true 229800511: Jun 10 18:15:50.766 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2616 229800512: Jun 10 18:15:50.766 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229800513: Jun 10 18:15:50.766 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2616:false 229800514: Jun 10 18:15:50.766 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, eventCause: 65535, appId: 7, CSDID: -1} to BM clients 229800515: Jun 10 18:15:50.766 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, eventCause: 65535, appId: 7, CSDID: -1 } to outboundQ 229800516: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: Got contact dequeuedAll event 229800517: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 229800518: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229800519: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 78831930, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null to various sockets } 229800520: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800521: Jun 10 18:15:50.767 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-5] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1430129880 229800522: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675638,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44824,Original thread priority=null,Time=null,Exception=null 229800523: Jun 10 18:15:50.767 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 1430129880:false 229800524: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 78831930, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800525: Jun 10 18:15:50.767 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229800526: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800527: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229800528: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633058,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44853,Original thread priority=null,Time=null,Exception=null 229800529: Jun 10 18:15:50.767 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-5] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2616 229800530: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 78831930, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800531: Jun 10 18:15:50.767 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 2616:false 229800532: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633058-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633058-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800533: Jun 10 18:15:50.767 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229800534: Jun 10 18:15:50.767 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():monCall is null 229800535: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633058-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229800536: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633058] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633058,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800537: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44853] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44853,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633058,Original thread priority=null,Time=null,Exception=null 229800538: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675638-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675638-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800539: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2616, connectionCallID: 78831930, lineType: 3, skillGroupNumber: -1, serviceNumber: 7, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2616, alertingDeviceID: 2616, callingDeviceID: 1430129880, calledDeviceID: 2616, lastRedirectDeviceID: 41039696, secondaryCallID: 0, ani: 1430129880, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229800540: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675638-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229800541: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2616, connectionCallID: 78831930, lineType: 3, skillGroupNumber: -1, serviceNumber: 7, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2616, alertingDeviceID: 2616, callingDeviceID: 1430129880, calledDeviceID: 2616, lastRedirectDeviceID: 41039696, secondaryCallID: 0, ani: 1430129880, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229800542: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: Got contact presented event 229800543: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675638] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675638,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800544: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229800545: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44824] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44824,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675638,Original thread priority=null,Time=null,Exception=null 229800546: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2616, alertingDeviceID: 2616, callingDeviceID: 1430129880, calledDeviceID: 2616, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 1430129880, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229800547: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800548: Jun 10 18:15:50.767 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675639,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229800549: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2616, alertingDeviceID: 2616, callingDeviceID: 1430129880, calledDeviceID: 2616, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 1430129880, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229800550: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675639-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675639-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800551: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800552: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675639-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229800553: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633059,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229800554: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2616, alertingDeviceID: 2616, callingDeviceID: 1430129880, calledDeviceID: 2616, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 1430129880, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800555: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675639] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675639,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800556: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633059-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633059-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800557: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675639,Original thread priority=null,Time=null,Exception=null 229800558: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633059-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229800559: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633059] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633059,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800560: Jun 10 18:15:50.768 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633059,Original thread priority=null,Time=null,Exception=null 229800561: Jun 10 18:15:50.859 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, TerminalConnection to Terminal: UCCX_2619 is HELD 229800562: Jun 10 18:15:50.859 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-CONN_EV:41069136] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultCallObserver RINGING 229800563: Jun 10 18:15:50.859 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-CONN_EV:41069136] CallImpl: Call.transferStarted(41069136) JTAPICallContact[id=54730,implId=11506998/6,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146106,session=118000270646,seq num=1,cn=41065001,dn=41065001,cgn=11956392610,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95360627998800000000,DestProtocolCallRef=null,TP=2619] 229800564: Jun 10 18:15:50.943 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] RequestImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 gets TermConnDroppedEv, meta code:131, cause code:100 229800565: Jun 10 18:15:50.943 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] RequestImpl: CallID:54731 MediaId:11723066/4 Task:43001146123, TerminalConnection to Terminal: UCCX_2064 is DROPPED, 11723066/4 229800566: Jun 10 18:15:50.943 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] CallImpl: Call.abandoned() - transferring JTAPICallContact[id=54731,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146123,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] 229800567: Jun 10 18:15:50.943 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] CallImpl: CallID:54731 MediaId:11723066/4 is (re)added to call session mapping in Session[id=001-0x1b795d3d38,parent=null,active=true,state=SESSION_IN_USE,time=1560201311640] 229800568: Jun 10 18:15:50.943 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] CallImpl: Call.transferred(41030098) - transferring JTAPICallContact[id=54731,implId=11723066/4,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146123,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] 229800569: Jun 10 18:15:50.943 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123, released TP[type=Cisco CTI Port,id=311,implId=2064,active=false,state=IDLE] from 41039696, and releasing udpPort 29274 229800570: Jun 10 18:15:50.943 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146123 : Set Priority (--Triggering Contact--, Assign: prioridadeInt) 229800571: Jun 10 18:15:50.943 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2064-370-634-TERM_CONN_EV:2064] InCallObserverImpl: CallID:54731 MediaId:11723066/4 Task:43001146123 com.cisco.jtapi.TermObservationEndedEvImpl received 229800572: Jun 10 18:15:50.944 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54731, Contact is inactive when getting channel at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823) at com.cisco.contact.Contact.getChannel(Contact.java:1527) at com.cisco.wf.steps.iaq.SetPriorityStep.execute(SetPriorityStep.java:190) at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229800573: Jun 10 18:15:50.944 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38-TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229800574: Jun 10 18:15:50.944 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-38] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116b0b_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-38,Thread priority=5,Original Thread=null,Original thread priority=null,Time=39,280,Exception=null 229800575: Jun 10 18:15:51.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,105,963,Exception=null 229800576: Jun 10 18:15:51.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,105,963,Exception=null 229800577: Jun 10 18:15:51.620 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-30-TASK:0xa031169f5_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145845 : Play Prompt (--Triggering Contact--, msg_02) 229800578: Jun 10 18:15:51.794 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229800579: Jun 10 18:15:51.794 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41036928 , Resource:41036928 229800580: Jun 10 18:15:51.794 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229800581: Jun 10 18:15:51.794 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:41036928 229800582: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229800583: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41036928 , Resource:41036928 229800584: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41036928 ID:null Type:UNKNOWN_CONTACT) 229800585: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229800586: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:41036928 229800587: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036928 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41036928 ID:null Type:UNKNOWN_CONTACT)) 229800588: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41036928 ID:null Type:UNKNOWN_CONTACT) 229800589: Jun 10 18:15:51.795 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036928 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41036928 ID:null Type:UNKNOWN_CONTACT)) 229800590: Jun 10 18:15:51.795 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229800591: Jun 10 18:15:51.795 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Ana Sousa ID:41036928 IAQ Extn:41036928 contact type UNKNOWN_CONTACT 229800592: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229800593: Jun 10 18:15:51.795 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229800594: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41036928, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: 46146312, connectionDeviceID: 41036928, clientAddress: 0 } to outboundQ 229800595: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229800596: Jun 10 18:15:51.795 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Ana Sousa ID:41036928 IAQ Extn:41036928 contact type UNKNOWN_CONTACT 229800597: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229800598: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, ConnectioinDeviceID: 41036928, ClientAddress: 0 to various sockets } 229800599: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229800600: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800601: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41036928, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: 46146312, connectionDeviceID: 41036928, clientAddress: 0 } to outboundQ 229800602: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229800603: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675640,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229800604: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, ConnectioinDeviceID: 41036928, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800605: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800606: Jun 10 18:15:51.795 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675640-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675640-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800607: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633060,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229800608: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, ConnectioinDeviceID: 41036928, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800609: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229800610: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675640-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229800611: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633060-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633060-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800612: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633060-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229800613: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633060] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800614: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633060,Original thread priority=null,Time=null,Exception=null 229800615: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, ConnectioinDeviceID: 41036928, ClientAddress: 0 to various sockets } 229800616: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675640] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675640,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800617: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800618: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675640,Original thread priority=null,Time=null,Exception=null 229800619: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675641,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229800620: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, ConnectioinDeviceID: 41036928, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229800621: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675641-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675641-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800622: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800623: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633061,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229800624: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675641-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229800625: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, ConnectioinDeviceID: 41036928, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800626: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675641] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675641,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800627: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633061-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633061-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800628: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675641,Original thread priority=null,Time=null,Exception=null 229800629: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633061-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229800630: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633061] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633061,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800631: Jun 10 18:15:51.796 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633061,Original thread priority=null,Time=null,Exception=null 229800632: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CallCtlTermConnHeldEv 12591880/2 229800633: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnHeldEv received for call 46146312 [12591880/2] and agent 41036928 229800634: Jun 10 18:15:51.799 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591880/2) returns 46146312 [12591880/2] 229800635: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 12591880/2 41036928 229800636: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 46146312 [12591880/2] has internal type IAQ, contact type: IAQ for agent 41036928 229800637: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800638: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800639: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 12591880/2 Rsrc: 41036928 CallingAddr: 2087 LRAddr:2087 Type:IAQ(Normal) 229800640: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036928 229800641: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036928 229800642: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800643: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionHeldMsg (Rsrc:41036928 ID:12591880/2 Type:IAQ) 229800644: Jun 10 18:15:51.799 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036928 .processSessionHeldMsg(SessionHeldMsg (Rsrc:41036928 ID:12591880/2 Type:IAQ)) 229800645: Jun 10 18:15:51.799 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591880/2) returns 46146312 [12591880/2] 229800646: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036928 Contacts:Contact ID:46146312 [12591880/2] Contact Class:IAQ App Contact Id:54711 229800647: Jun 10 18:15:51.800 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactHeldEventReqMsg Contact54711 229800648: Jun 10 18:15:51.800 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591880/2] 46146312 ContactEventsGenerator: Posting the ContactHeldEvent Resource Rsrc Name:Ana Sousa ID:41036928 IAQ Extn:41036928 contact type IAQ session 118000270577 session seq num 0 229800649: Jun 10 18:15:51.800 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactHeldEvent 229800650: Jun 10 18:15:51.800 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-10] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41036928 229800651: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] RsrcMgr: isCTIRoutePoint, addr: 41036928:false 229800652: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229800653: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229800654: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229800655: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=99 229800656: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229800657: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():termState=99 229800658: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229800659: Jun 10 18:15:51.800 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=99 229800660: Jun 10 18:15:51.801 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229800661: Jun 10 18:15:51.801 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():termState=99 229800662: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {CALL_HELD_EVENT: Socket:Socket: null monitoredDeviceDN:41036928 } to outboundQ 229800663: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactHeldEvent 229800664: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_HELD_EVENT } 229800665: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 41036928, HoldingDeviceID: 41036928, remasks: [CRACTIRemaskField [reqMaskInstrument=41036928, reqMaskExtension=41036928, reqMaskCallID=46146312, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 5, 8], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229800666: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800667: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675642,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229800668: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 41036928, HoldingDeviceID: 41036928, remasks: [CRACTIRemaskField [reqMaskInstrument=41036928, reqMaskExtension=41036928, reqMaskCallID=46146312, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 5, 8], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229800669: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675642-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675642-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800670: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800671: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675642-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_HELD_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146312 } 229800672: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633062,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229800673: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675642] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675642,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800674: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633062-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633062-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800675: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 46146312, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 41036928, HoldingDeviceID: 41036928, remasks: [CRACTIRemaskField [reqMaskInstrument=41036928, reqMaskExtension=41036928, reqMaskCallID=46146312, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 5, 8], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229800676: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633062-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_HELD_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146312 } 229800677: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675642,Original thread priority=null,Time=null,Exception=null 229800678: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633062] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633062,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800679: Jun 10 18:15:51.801 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633062,Original thread priority=null,Time=null,Exception=null 229800680: Jun 10 18:15:51.811 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTermConnRecordingEndEv12591880/2 229800681: Jun 10 18:15:51.811 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RsrcMgr: RsrcMgr.decrementRecordingInSession() RsrcMgr.numRecordingInSession = -9 229800682: Jun 10 18:15:51.811 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800683: Jun 10 18:15:51.901 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-16-TASK:0xa031169f2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145842 : Delay 1 sec 229800684: Jun 10 18:15:52.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,106,963,Exception=null 229800685: Jun 10 18:15:52.261 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,106,963,Exception=null 229800686: Jun 10 18:15:52.765 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Accept (--Triggering Contact--) 229800687: Jun 10 18:15:52.773 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, TerminalConnection to Terminal: UCCX_2616 is ACTIVE 229800688: Jun 10 18:15:52.773 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] ICDContactAdapter: ICDContactAdapter 316879 : ContactAccepted received for App FW contact 54736, iefSourceContact is 78831930 [11723066/4] (241737) 229800689: Jun 10 18:15:52.774 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:11723066/4 Type:IAQ) 229800690: Jun 10 18:15:52.774 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] CallImpl: Call.answered() JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146133,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229800691: Jun 10 18:15:52.774 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229800692: Jun 10 18:15:52.774 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2616 229800693: Jun 10 18:15:52.775 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229800694: Jun 10 18:15:52.775 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11723066/4, 2616) 229800695: Jun 10 18:15:52.775 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2616 contact ID: 11723066/4 229800696: Jun 10 18:15:52.775 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:11506998/6 2618:null 2617:null 2616:11723066/4 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229800697: Jun 10 18:15:52.775 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54736 229800698: Jun 10 18:15:52.776 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2616 contact type IAQ session 118000270648 session seq num 1 229800699: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229800700: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229800701: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229800702: Jun 10 18:15:52.776 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-23] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229800703: Jun 10 18:15:52.776 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-23] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1430129880 229800704: Jun 10 18:15:52.776 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-23] RsrcMgr: isCTIRoutePoint, addr: 1430129880:false 229800705: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler:Supervisor with extension :2616 is null ... 229800706: Jun 10 18:15:52.776 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-23] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229800707: Jun 10 18:15:52.776 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-23] JtapiRIMgr: getAllDevicesForCall():monCall is null 229800708: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2616, connectionCallID: 78831930, lineType: 3, monitoredDeviceDN: 2616, eventReasonCode: 22, serviceNumber: 7, skillGroupNumber: -1, answeringDeviceID: 2616, callingDeviceID: 1430129880, calledDeviceID: 2616, lastRedirectDeviceID: 41039696, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74} to BM clients 229800709: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2616, connectionCallID: 78831930, lineType: 3, monitoredDeviceDN: 2616, eventReasonCode: 22, serviceNumber: 7, skillGroupNumber: -1, answeringDeviceID: 2616, callingDeviceID: 1430129880, calledDeviceID: 2616, lastRedirectDeviceID: 41039696, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74 } to outboundQ 229800710: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler: Got contact connected event 229800711: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229800712: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2616, answeringDeviceID: 2616, calledDeviceID: 2616, callingDeviceID: 1430129880, lastRedirectDeviceID: 41039696, remasks: [] to various sockets } 229800713: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800714: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675643,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229800715: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2616, answeringDeviceID: 2616, calledDeviceID: 2616, callingDeviceID: 1430129880, lastRedirectDeviceID: 41039696, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229800716: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675643-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675643-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229800717: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229800718: Jun 10 18:15:52.776 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633063,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229800719: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675643-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229800720: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2616, answeringDeviceID: 2616, calledDeviceID: 2616, callingDeviceID: 1430129880, lastRedirectDeviceID: 41039696, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229800721: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633063-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633063-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800722: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675643] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675643,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800723: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633063-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229800724: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675643,Original thread priority=null,Time=null,Exception=null 229800725: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633063] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633063,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229800726: Jun 10 18:15:52.777 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633063,Original thread priority=null,Time=null,Exception=null 229800727: Jun 10 18:15:52.780 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229800728: Jun 10 18:15:52.780 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229800729: Jun 10 18:15:52.780 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229800730: Jun 10 18:15:52.780 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229800731: Jun 10 18:15:52.780 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229800732: Jun 10 18:15:52.780 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-OPEN_LOGICAL_CHANNEL:2616] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229800733: Jun 10 18:15:52.781 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229800734: Jun 10 18:15:52.781 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229800735: Jun 10 18:15:52.781 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : XML_OPEN_CLOSE = Create XML Document (XML_OPEN_CLOSE) 229800736: Jun 10 18:15:52.781 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : OPEN_CLOSE = Get XML Document Data(XML_OPEN_CLOSE, "/SETTING/VALUE") 229800737: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : If (OPEN_CLOSE=="false") Then 229800738: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Goto INICIO 229800739: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : INICIO: 229800740: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : SessionID = Get Session (SessionMappingID) 229800741: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : If (SessionID == null) Then 229800742: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : XMLdateList = Get Session Info (SessionID, "XMLdateList") 229800743: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : /* Checar dias de recesso ... */ 229800744: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Set DateString = DateNow.dom + "/" + DateNow.month + "/" + DateNow.year 229800745: Jun 10 18:15:52.783 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : DataResult = Get XML Document Data(XMLdateList, "/Holidays/Holiday[@Date='"+DateString+"']") 229800746: Jun 10 18:15:52.784 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : If (DataResult==null) Then 229800747: Jun 10 18:15:52.784 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Play Prompt (--Triggering Contact--, MSGWelcome) 229800748: Jun 10 18:15:52.901 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-16-TASK:0xa031169f2_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145842 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229800749: Jun 10 18:15:53.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,107,964,Exception=null 229800750: Jun 10 18:15:53.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,107,964,Exception=null 229800751: Jun 10 18:15:53.552 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= ConnConnectedEv 41069136:UCCX AGENT:1 229800752: Jun 10 18:15:53.552 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallCtlConnEstablishedEv 41069136:UCCX AGENT:1 229800753: Jun 10 18:15:53.552 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781536-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got ConnConnectedEv 41069136:UCCX AGENT:1, CallCtlConnEstablishedEv 41069136:UCCX AGENT:1, events on the AddressCallObserver. 229800754: Jun 10 18:15:53.552 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-CONN_EV:41069136] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultCallObserver TALKING - CallCtlConnEstablished, [41069136:UCCX AGENT:1/(P1-ccx-cti_1) GCID=(1,3349310)->ACTIVE]->ESTABLISHED 229800755: Jun 10 18:15:53.552 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] ActionImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, Consult received Call TALKING, it's in correct state to transfer 229800756: Jun 10 18:15:53.552 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] ConsultCallObserver: OrigCall=CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultEvent= CallObservationEndedEv 229800757: Jun 10 18:15:53.552 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] InCallObserverImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, transfer(41069136, consultCall) 229800758: Jun 10 18:15:53.553 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781519-CONSULT_CALL_OBS:41069136] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, ConsultCallObserver():Received msg from original call Interrupted 229800759: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:3349310/1 CallCtlConnEstablishedEv 3349310/1 TermConnActiveEv 3349310/1 CallCtlTermConnTalkingEv 3349310/1 229800760: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41069136 229800761: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41069136 229800762: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41069136 229800763: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41069136 229800764: Jun 10 18:15:53.554 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781537-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got CiscoTermConnSelectChangedEv UCCX_2619, events on the AddressCallObserver. 229800765: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229800766: Jun 10 18:15:53.554 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800767: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20126526 [3349310/1], address 41069136, calling party 2619, and called party 41069136 229800768: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800769: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800770: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20126526 [3349310/1] and agent null being ignored because orig isn't a logged in agent 229800771: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processTermConnActiveEv featureReason:12 229800772: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv received for call 20126526 [3349310/1] and agent 41069136 229800773: Jun 10 18:15:53.554 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800774: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349310/1 41069136 229800775: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229800776: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800777: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800778: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800779: Jun 10 18:15:53.554 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800780: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349310/1 Rsrc: 41069136 CallingAddr: 2619 LRAddr:null Type:PrimaryConsult(1) 229800781: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv for call 20126526 [3349310/1] and agent 41069136 being ignored for primary consult call 229800782: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID for:SEP54781A6AC138 229800783: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = 0000000000331B3E0219617A00000000 229800784: Jun 10 18:15:53.555 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800785: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 20126526 [3349310/1] and agent 41069136 229800786: Jun 10 18:15:53.555 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800787: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349310/1 41069136 229800788: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229800789: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800790: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800791: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800792: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800793: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349310/1 Rsrc: 41069136 CallingAddr: 2619 LRAddr:null Type:PrimaryConsult(1) 229800794: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800795: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800796: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800797: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTalkingMsg (Rsrc:41069136 ID:3349310/1 Type:PRIMARY CONSULT cause:DEFAULT) 229800798: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:41069136 ID:3349310/1 Type:PRIMARY CONSULT cause:DEFAULT)) 229800799: Jun 10 18:15:53.555 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800800: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent processSessionTalkingMsg 3349310/1 41069136 being ignored because RmCm contact is null 229800801: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 Contacts:Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54730 229800802: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 PrevState: AVAILABLE PrevStateSet:true 229800803: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1) 229800804: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1) 229800805: Jun 10 18:15:53.555 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229800806: Jun 10 18:15:53.573 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781539-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got CiscoTransferStartEv, events on the AddressCallObserver. 229800807: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:101:11506998/6 Unknown event. eventID:106:11506998/6 Unknown event. eventID:106:11506998/6 229800808: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800809: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTransferStartEv 11506998/6 229800810: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 112170294[11506998/6] 229800811: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Agent.processNullController(112170294 [11506998/6], 20126526 [3349310/1]) 229800812: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: getConsultCallCalledAddress: returning 41069136 229800813: Jun 10 18:15:53.575 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800814: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349310/1 41069136 229800815: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229800816: Jun 10 18:15:53.575 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800817: Jun 10 18:15:53.576 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800818: Jun 10 18:15:53.576 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800819: Jun 10 18:15:53.576 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800820: Jun 10 18:15:53.576 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349310/1 Rsrc: 41069136 CallingAddr: 2619 LRAddr:null Type:PrimaryConsult(1) 229800821: Jun 10 18:15:53.576 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Agent.processNullController(112170294 [11506998/6], 20126526 [3349310/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem 229800822: Jun 10 18:15:53.576 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800823: Jun 10 18:15:53.576 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800824: Jun 10 18:15:53.592 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781532-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got ConnDisconnectedEv 41069136:UCCX AGENT:1, CallCtlConnDisconnectedEv 41069136:UCCX AGENT:1, events on the AddressCallObserver. 229800825: Jun 10 18:15:53.592 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781530-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got TermConnDroppedEv UCCX_2619, CallCtlTermConnDroppedEv UCCX_2619, ConnDisconnectedEv 2619:UCCX CTI Port:1, CallCtlConnDisconnectedEv 2619:UCCX CTI Port:1, CallInvalidEv, events on the AddressCallObserver. 229800826: Jun 10 18:15:53.592 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781527-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got CallObservationEndedEv, events on the AddressCallObserver. 229800827: Jun 10 18:15:53.592 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781531-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got CiscoTransferEndEv, events on the AddressCallObserver. 229800828: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] CallImpl: Call.transferAnswered(41069136) JTAPICallContact[id=54730,implId=11506998/6,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146106,session=118000270646,seq num=1,cn=41065001,dn=41065001,cgn=11956392610,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95360627998800000000,DestProtocolCallRef=null,TP=2619] 229800829: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781516-CALL_EVENT_LOG:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 Got CallObservationEndedEv, events on the AddressCallObserver. 229800830: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] CallImpl: Call.transferring(41069136) JTAPICallContact[id=54730,implId=11506998/6,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146106,session=118000270646,seq num=1,cn=41065001,dn=41065001,cgn=11956392610,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95360627998800000000,DestProtocolCallRef=null,TP=2619] 229800831: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781533-CALL_TRANSFER_END:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 229800832: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-CALL_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, got TransferStart event, and final call 11506998/6 is the same as the consult call, Transferred call in event (P1-ccx-cti_1) GCID=(1,3349310)->INVALID 229800833: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781538-CALL_TRANSFER_START:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 229800834: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 gets TermConnDroppedEv, meta code:134, cause code:100 229800835: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, TerminalConnection to Terminal: UCCX_2619 is DROPPED, 11506998/6, call transferring, Redirecting:false 229800836: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] CallImpl: Call.abandoned() - transferring JTAPICallContact[id=54730,implId=11506998/6,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146106,session=118000270646,seq num=1,cn=41065001,dn=41065001,cgn=11956392610,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95360627998800000000,DestProtocolCallRef=null,TP=2619] 229800837: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] CallImpl: CallID:54730 MediaId:11506998/6 is (re)added to call session mapping in Session[id=001-0x1b795d3d36,parent=null,active=true,state=SESSION_IN_USE,time=1560201273623] 229800838: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] CallImpl: Call.transferred(41069136) - transferring JTAPICallContact[id=54730,implId=11506998/6,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146106,session=118000270646,seq num=1,cn=41065001,dn=41065001,cgn=11956392610,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95360627998800000000,DestProtocolCallRef=null,TP=2619] 229800839: Jun 10 18:15:53.593 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: transfer successful, return CONNECTED branch 229800840: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] InCallObserverImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, released TP[type=Cisco CTI Port,id=308,implId=2619,active=false,state=IDLE] from 41065001, and releasing udpPort 29272 229800841: Jun 10 18:15:53.593 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] ICDContactAdapter: ICDContactAdapter 316873 : ContactConnected received for App FW contact 54730, iefSourceContact is 112170294 [11506998/6] (241733) 229800842: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-TERM_CONN_EV:2619] InCallObserverImpl: CallID:54730 MediaId:11506998/6 Task:43001146106 com.cisco.jtapi.TermObservationEndedEvImpl received 229800843: Jun 10 18:15:53.593 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] CallContact: ConnectingFlag is set false, call contact: 11506998/6 229800844: Jun 10 18:15:53.593 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] SelectResourceStep: Task:43001146106 SelectResourceStep: Clear handler for RsrcUnavailableInterruption 229800845: Jun 10 18:15:53.593 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-CALL_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, got TransferEnd event, finalCall: (P1-ccx-cti_1) GCID=(6,11506998)->INVALID, consultCall: (P1-ccx-cti_1) GCID=(6,11506998)->INVALID, success: true, transferStart: false 229800846: Jun 10 18:15:53.593 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : Goto EndOfScript 229800847: Jun 10 18:15:53.594 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-CALL_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, got TransferEnd event, finalCall: (P1-ccx-cti_1) GCID=(6,11506998)->INVALID, consultCall: (P1-ccx-cti_1) GCID=(6,11506998)->INVALID, success: true, transferStart: false 229800848: Jun 10 18:15:53.594 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : EndOfScript: 229800849: Jun 10 18:15:53.594 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Execute step of Task 43001146106 : End 229800850: Jun 10 18:15:53.594 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2619-367-630-CALL_EV:2619] RequestImpl: CallID:54730 MediaId:11506998/6 Task:43001146106, got TransferStart event, and final call 11506998/6 is the same as the consult call, Transferred call in event (P1-ccx-cti_1) GCID=(1,3349310)->INVALID 229800851: Jun 10 18:15:53.594 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionAnsweredMsg (Rsrc:11506998/6 ID:41069136 Type:IAQ) 229800852: Jun 10 18:15:53.594 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800853: Jun 10 18:15:53.594 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: ContactConnected: Setting allocated resource to null for App FW contact:54730 229800854: Jun 10 18:15:53.594 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .setAllocatedResource(null) 229800855: Jun 10 18:15:53.594 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: >>>>> After execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_EXEC_ESCALA,type=Cisco Script Application,id=91,desc=Trigger for CCOA Execucao de Escala Hangar II,enabled=true,max=60,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-03-25 09:30:47.0,recordId=2053,desc=Trigger for CCOA Execucao de Escala Hangar II,name=UCCX_EXEC_ESCALA,type=Cisco Script Application,id=91,enabled=true,sessions=60,script=SCRIPT[CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201299914,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:23:50.0,recordId=2101,desc=Cisco JTAPI Trigger,name=41065001,type=Cisco JTAPI Trigger,appName=UCCX_EXEC_ESCALA,enabled=true,sessions=60,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41065001,redirectCSS=redirecting.party,cmDeviceName=UCCX_EXE_ESCALA,cmDeviceInvalid=false,cmDescription=Trigger for CCOA Execução de Escala,cmDevicePoolUUID={F32405F3-3720-AEEB-31E9-0CDFB10AD868},cmDevicePoolName=Sao Paulo Datacenter HP - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54730,implId=11506998/6,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_EXEC_ESCALA,task=43001146106,session=118000270646,seq num=1,cn=41065001,dn=41065001,cgn=11956392610,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41064000,ocn=41064000,route=RP[num=41065001],OrigProtocolCallRef=0000000000AF95360627998800000000,DestProtocolCallRef=null,TP=2619]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146106 Start time (ms): 1560201299914 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {resourceID, java.lang.String, } {CSQ, java.lang.String, A_CSQ_CCOA_CALLCENTER} {WhileQueued, java.lang.Integer, 5} {WelcomePrompt, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/MSG_WELCOME.wav} {QueuePrompt, com.cisco.prompt.Playable, CCOA/Espera.wav} {DataResultCodigo, java.lang.String, 2069028} {SessionMappingIDCustomer, java.lang.Integer, 410618073} {SessionID, com.cisco.session.Session, Session[id=001-0x1b79591c1b,parent=null,active=true,state=SESSION_IDLE,time=1555505511422]} {BaseClientes, com.cisco.doc.Document, com.cisco.wf.steps.io.XMLDocument@0} {DataResultCodigoXML, java.lang.String, } {BP, java.lang.String, 4228653} {NOMECOMPLETO, java.lang.String, MARIANA DE QUEIROZ BEZERRA NOR} {NOMEDEGUERRA, java.lang.String, MARIANA NORONHA} {BASE, java.lang.String, GIG} {FUNCAO, java.lang.String, CM} {AC, java.lang.String, 319} {MSG_InserirCodigo, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/Avaliação/MSG_Wellcome_Avaliacao.wav} {MSG_Codigo_Chapa, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/MSG_Codigo_Chapa.wav} {CHAPA, java.lang.String, 2069028} {PostCallTreatment, java.lang.Integer, 41061100} {MSG_TRANSFER, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/MSG_TRANSFER.wav} {MSG_Codigo_Invalido, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA//MSG_Codigo_Invalido.wav} {MSG_CHAPA_ERROR, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/Avaliação/MSG_ErroChapa.wav} {MSG_DEFAULT, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/MSG_DEFAULT.wav} {MSG_BASE, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/MSG_BASE.wav} {MSG_Satisfacao, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/MSG_Satisfacao.wav} {MSG_ErroChapa, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/Avaliação/MSG_ErroChapa.wav} {MSG_LIGACAO_GRAVADA, com.cisco.prompt.Playable, CCOA_EXEC_ESCALA/MSG_LIGACAO_GRAVADA.wav} {QueuePrompt_Base, com.cisco.prompt.Playable, CCOA/Espera.wav} {QueuePrompt_Default, com.cisco.prompt.Playable, CCOA/Espera.wav} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_GED125ExpCallVariables, java.util.Hashtable, {PostCallTreatment=com.cisco.wf.subsystems.ged125.ExpCallVarObject@910c3, user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@12b9620}} } Number of executed steps: 43 Current step: End <<<<< 229800856: Jun 10 18:15:53.594 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_HANDLED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229800857: Jun 10 18:15:53.594 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_HANDLED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229800858: Jun 10 18:15:53.594 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12-TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef] WFTracingLogImpl: Notifying Debug task Ended 229800859: Jun 10 18:15:53.594 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_CONNECTED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229800860: Jun 10 18:15:53.594 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_CONNECTED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229800861: Jun 10 18:15:53.594 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-12] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116afa_CCOA_EXEC_ESCALA/CCOA_Escala_V7.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-12,Thread priority=5,Original Thread=null,Original thread priority=null,Time=53,680,Exception=null 229800862: Jun 10 18:15:53.604 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoCallChangedEv 3349310/1 229800863: Jun 10 18:15:53.604 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800864: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:11506998/6 CallCtlConnEstablishedEv 11506998/6 Unknown event. eventID:116:11506998/6 TermConnActiveEv 11506998/6 CallCtlTermConnTalkingEv 11506998/6 229800865: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41069136 229800866: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41069136 229800867: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41069136 229800868: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41069136 229800869: Jun 10 18:15:53.605 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800870: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:112170294 [11506998/6], address 41069136, calling party 2619, and called party 41069136 229800871: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800872: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800873: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 112170294 [11506998/6] and agent null being ignored because orig isn't a logged in agent 229800874: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processTermConnActiveEv featureReason:2 229800875: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv received for call 112170294 [11506998/6] and agent 41069136 229800876: Jun 10 18:15:53.605 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800877: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 11506998/6 41069136 229800878: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 112170294 [11506998/6] has internal type IAQ, contact type: IAQ for agent 41069136 229800879: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800880: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800881: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 11506998/6 Rsrc: 41069136 CallingAddr: 2619 LRAddr:2619 Type:IAQ(Normal) 229800882: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 112170294 [11506998/6] and agent 41069136 and connection state of calledAddress(41069136) is 51 229800883: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800884: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800885: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv, CallID 112170294[11506998/6] and Rsrc: 41069136; CiscoCall.getCurrentCallingAddress returned: 11956392610 229800886: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:41069136 ID:11506998/6 Type:IAQ) 229800887: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID for:SEP54781A6AC138 229800888: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = 0000000000AF95360219617A00000000 229800889: Jun 10 18:15:53.605 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800890: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionActiveMsg(SessionActiveMsg (Rsrc:41069136 ID:11506998/6 Type:IAQ)) 229800891: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING 229800892: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionActiveMsg: CallEventData contains: eventReasonCode=-1 229800893: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: processSessionActiveMsg The contact id retreived from message is 11506998/6. The call class passed is IAQ 229800894: Jun 10 18:15:53.605 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800895: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 112170294 [11506998/6] and agent 41069136 229800896: Jun 10 18:15:53.605 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800897: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .addActiveCall(11506998/6) 229800898: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING 229800899: Jun 10 18:15:53.605 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800900: Jun 10 18:15:53.605 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 11506998/6 41069136 229800901: Jun 10 18:15:53.605 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800902: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 112170294 [11506998/6] has internal type IAQ, contact type: IAQ for agent 41069136 229800903: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800904: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800905: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 11506998/6 Rsrc: 41069136 CallingAddr: 2619 LRAddr:2619 Type:IAQ(Normal) 229800906: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800907: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800908: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800909: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800910: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800911: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent.createGenericAgentCallContact(11506998/6, CONTACT_RECEIVED) 229800912: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:11506998/6 CallCtlConnEstablishedEv 11506998/6 229800913: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41069136 229800914: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41069136 229800915: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41069136 229800916: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41069136 229800917: Jun 10 18:15:53.606 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800918: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:112170294 [11506998/6], address 2619, calling party 2619, and called party 41069136 229800919: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229800920: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229800921: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 112170294 [11506998/6] and agent null being ignored because orig isn't a logged in agent 229800922: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800923: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Session 118000270646 .answerContact(54730, 54737) in TermConnActiveEv for call 112170294 [11506998/6] and agent 41069136 229800924: Jun 10 18:15:53.606 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.replaceAppContactsInSession(54730, 54737, 118000270646) 229800925: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:3349310/1 CallCtlConnDisconnectedEv3349310/1 229800926: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800927: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:117:3349310/1 CallCtlTermConnDroppedEv 3349310/1 Unknown event. eventID:107:3349310/1 CallCtlConnDisconnectedEv3349310/1 CallInvalidEv 3349310/1 229800928: Jun 10 18:15:53.606 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: ICDContactAdapter 316880 : ContactSessionChanged received for App FW contact 54737, iefSourceContact is 112170294 [11506998/6] (241733) 229800929: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnDroppedEv received for call 20126526 [3349310/1] and agent 41069136 229800930: Jun 10 18:15:53.606 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229800931: Jun 10 18:15:53.606 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800932: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349310/1 41069136 229800933: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229800934: Jun 10 18:15:53.606 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .setAppContact(54737) from 54730 229800935: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800936: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800937: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229800938: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229800939: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349310/1 Rsrc: 41069136 CallingAddr: 2619 LRAddr:null Type:PrimaryConsult(1) 229800940: Jun 10 18:15:53.606 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr getCallingDeviceStr 229800941: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr currentCallingAddress retrieved. 229800942: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr CallingDeviceStr retreived: 2619 229800943: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Setting ANI of App contact 54737 from 11956392610 to 11956392610 in TermConnActiveEv for call 112170294 [11506998/6] and agent 41069136 229800944: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallInvalidEv received for call:20126526 [3349310/1] 229800945: Jun 10 18:15:53.607 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229800946: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactXferredBetweenSameAgentExtns is returning FALSE 229800947: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCallInvalidEv: getCiscoFeatureReason: 2 isBlindTransferToUnmonitoredExtn: null isBlindTransferred: null 229800948: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800949: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:103:3349310/1 229800950: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800951: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:11506998/6 CallCtlConnDisconnectedEv11506998/6 229800952: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800953: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Current CalledDevice: 41069136 229800954: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Current CallingNumber: 11956392610 229800955: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Setting the calling number of appContact to 11956392610 229800956: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:106:11506998/6 229800957: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229800958: Jun 10 18:15:53.607 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .dequeueAll(CONNECTED_TO_RESOURCE) 229800959: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:11506998/6 CallCtlConnEstablishedEv 11506998/6 229800960: Jun 10 18:15:53.607 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.removeContactResourceTuple(11506998/6) removing resource 2619 229800961: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41069136 229800962: Jun 10 18:15:53.607 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54737 229800963: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41069136 229800964: Jun 10 18:15:53.607 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 112170294[11506998/6] (241733) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED 229800965: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41069136 229800966: Jun 10 18:15:53.607 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 contact type IAQ session 118000270646 session seq num 1 229800967: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41069136 229800968: Jun 10 18:15:53.607 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229800969: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2619 229800970: Jun 10 18:15:53.607 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229800971: Jun 10 18:15:53.607 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-5] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41069136 229800972: Jun 10 18:15:53.607 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 41069136:false 229800973: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229800974: Jun 10 18:15:53.608 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-5] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11956392610 229800975: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 11956392610:false 229800976: Jun 10 18:15:53.608 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-5] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41069136 229800977: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] RsrcMgr: isCTIRoutePoint, addr: 41069136:false 229800978: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229800979: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229800980: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229800981: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229800982: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229800983: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():termState=98 229800984: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229800985: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229800986: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229800987: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] JtapiRIMgr: getAllDevicesForCall():termState=98 229800988: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, connectionCallID: 112170294, lineType: 3, monitoredDeviceDN: 41069136, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 5, answeringDeviceID: 41069136, callingDeviceID: 11956392610, calledDeviceID: 41069136, lastRedirectDeviceID: 2619, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73 } to outboundQ 229800989: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-5] CRACTIEventHandler: EventHandler: Got contact connected event 229800990: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-5] Resource: Resource.getContactExtType() returning value 1 for contact 112170294 and agent 41069136 229800991: Jun 10 18:15:53.608 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54737 229800992: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:null 2616:11723066/4 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229800993: Jun 10 18:15:53.608 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 112170294[11506998/6] (241733) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED 229800994: Jun 10 18:15:53.608 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 112170294[11506998/6] (241733) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229800995: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229800996: Jun 10 18:15:53.608 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 118000270646 session seq num 1 229800997: Jun 10 18:15:53.608 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 11506998/6 229800998: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170294, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41069136, answeringDeviceID: 41069136, calledDeviceID: 41069136, callingDeviceID: 11956392610, lastRedirectDeviceID: 2619, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229800999: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229801000: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801001: Jun 10 18:15:53.608 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:112170294 [11506998/6], address 11956392610, calling party 2619, and called party 41069136 229801002: Jun 10 18:15:53.608 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675644,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229801003: Jun 10 18:15:53.609 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229801004: Jun 10 18:15:53.609 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 112170294[11506998/6] (241733) .removeConnectedResource(2619) 229801005: Jun 10 18:15:53.609 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229801006: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170294, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41069136, answeringDeviceID: 41069136, calledDeviceID: 41069136, callingDeviceID: 11956392610, lastRedirectDeviceID: 2619, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801007: Jun 10 18:15:53.609 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54737 229801008: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801009: Jun 10 18:15:53.609 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 2619 contact type IAQ session 118000270646 session seq num 1 229801010: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229801011: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633064,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44852,Original thread priority=null,Time=null,Exception=null 229801012: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229801013: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633064,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229801014: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 112170294 [11506998/6] and agent null being ignored because orig isn't a logged in agent 229801015: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229801016: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTransferEndEv 11506998/6 229801017: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170294, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 5, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41069136, answeringDeviceID: 41069136, calledDeviceID: 41069136, callingDeviceID: 11956392610, lastRedirectDeviceID: 2619, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801018: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170294, eventCause: 65535, appId: -1, CSDID: -1} to BM clients 229801019: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633064-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633064-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801020: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675644-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675644-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801021: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170294, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ 229801022: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: Got contact dequeuedAll event 229801023: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633064-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229801024: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633064] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633064,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801025: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44852] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44852,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633064,Original thread priority=null,Time=null,Exception=null 229801026: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 112170294[11506998/6] 229801027: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229801028: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 112170294 and agent 41069136 229801029: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069136 New State:IN_SESSION Old State:RESERVED Reason code:0 229801030: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675644-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229801031: Jun 10 18:15:53.609 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229801032: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675644] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675644,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801033: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069136 New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0 229801034: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675644,Original thread priority=null,Time=null,Exception=null 229801035: Jun 10 18:15:53.609 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229801036: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 229801037: Jun 10 18:15:53.609 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 Contacts:Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54737 229801038: Jun 10 18:15:53.609 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229801039: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 112170294, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null to various sockets } 229801040: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801041: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675645,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44835,Original thread priority=null,Time=null,Exception=null 229801042: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 PrevState: AVAILABLE PrevStateSet:true 229801043: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 112170294, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229801044: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1) 229801045: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801046: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1) 229801047: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229801048: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633065,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44854,Original thread priority=null,Time=null,Exception=null 229801049: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTalkingMsg (Rsrc:41069136 ID:11506998/6 Type:IAQ cause:DEFAULT) 229801050: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 112170294, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801051: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:41069136 ID:11506998/6 Type:IAQ cause:DEFAULT)) 229801052: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633065-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633065-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801053: Jun 10 18:15:53.610 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229801054: Jun 10 18:15:53.610 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229801055: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229801056: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633065-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229801057: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229801058: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229801059: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633065] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633065,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801060: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229801061: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229801062: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall():termState=98 229801063: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229801064: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229801065: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229801066: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall():termState=98 229801067: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 112170294 and agent 41069136 229801068: Jun 10 18:15:53.610 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44854] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44854,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633065,Original thread priority=null,Time=null,Exception=null 229801069: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Inside isContactOnAnyMonitoredLine with Contact ExtType1 229801070: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: returning isContactOnAnyMonitoredLine with: true 229801071: Jun 10 18:15:53.610 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 Contacts:Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54737 229801072: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675645-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675645-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801073: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 PrevState: AVAILABLE PrevStateSet:true 229801074: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1) 229801075: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675645-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229801076: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1) 229801077: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229801078: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675645] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675645,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801079: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:41069136 ID:3349310/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 229801080: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44835] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44835,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675645,Original thread priority=null,Time=null,Exception=null 229801081: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:41069136 ID:3349310/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null)) 229801082: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .removeActiveCall(3349310/1) 229801083: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:2619, connectionCallID: 112170294, monitoredDeviceDN: 2619, releasingDeviceID: 2619, releasingDeviceType: 73 } to outboundQ 229801084: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136.processSessionTerminatedMsg Handle TermConnDroppedEv for PRIMARY_CONSULT [3349310/1] 229801085: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229801086: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .removeActiveCall(3349310/1) 229801087: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId isnull 229801088: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229801089: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229801090: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 Contacts:Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54737 229801091: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 PrevState: AVAILABLE PrevStateSet:true 229801092: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170294, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2619, releasingDeviceID: 2619, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229801093: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1) 229801094: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801095: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1) 229801096: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229801097: Jun 10 18:15:53.611 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675646,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229801098: Jun 10 18:15:53.611 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionInvalidMsg (ID:3349310/1) 229801099: Jun 10 18:15:53.612 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(3349310/1) returns null 229801100: Jun 10 18:15:53.612 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:3349310/1] being ignored because RmCm contact is null 229801101: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675646-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675646-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801102: Jun 10 18:15:53.612 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTransferEndMsg (Original Contact:11506998/6 Consult Contact:3349310/1 Transfer Success:true) 229801103: Jun 10 18:15:53.612 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionTransferEndMsg(SessionTransferEndMsg (Original Contact:11506998/6 Consult Contact:3349310/1 Transfer Success:true)) 229801104: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675646-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229801105: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675646] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675646,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801106: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675646,Original thread priority=null,Time=null,Exception=null 229801107: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229801108: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, agentDN:41069136, agentID:41069136, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = 41069136, agentExtension = 41069136, agentID_Long = 41069136 } to outboundQ 229801109: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229801110: Jun 10 18:15:53.612 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069136, state:4, csqID:5) 229801111: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, agentDN:41069136, agentID:41069136, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = 41069136, agentExtension = 41069136, agentID_Long = 41069136 } to outboundQ 229801112: Jun 10 18:15:53.612 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069136, state:7, csqID:-1) 229801113: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170294, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2619, releasingDeviceID: 2619, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801114: Jun 10 18:15:53.612 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801115: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633066,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229801116: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170294, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2619, releasingDeviceID: 2619, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229801117: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229801118: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=5, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 229801119: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801120: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675647,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229801121: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801122: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675647-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675647-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801123: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229801124: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=5, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229801125: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801126: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=5, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801127: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229801128: Jun 10 18:15:53.613 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 229801129: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801130: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229801131: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801132: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069136, agentExtension=41069136, agentInstrument=null, agentID_Long=41069136, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 2 229801133: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633066,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801134: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801135: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675647-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229801136: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229801137: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675647] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675647,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801138: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633066,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801139: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675647-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675647-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801140: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801141: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675647-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229801142: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229801143: Jun 10 18:15:53.614 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633066] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633066,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801144: Jun 10 18:15:53.615 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633066,Original thread priority=null,Time=null,Exception=null 229801145: Jun 10 18:15:53.615 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675647] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675647,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801146: Jun 10 18:15:53.615 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675647,Original thread priority=null,Time=null,Exception=null 229801147: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229801148: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41069136 , Resource:41069136 229801149: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229801150: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:41069136 229801151: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229801152: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41069136 , Resource:41069136 229801153: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229801154: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:41069136 229801155: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStartedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT) 229801156: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT)) 229801157: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: contact for which the RTP msg is for this contact : Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54737 229801158: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: rtpCodec from the RTP msg is 3 229801159: Jun 10 18:15:53.664 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: isIAQ_CONSULT_CONTACT is set to false 229801160: Jun 10 18:15:53.665 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStartedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT) 229801161: Jun 10 18:15:53.665 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT)) 229801162: Jun 10 18:15:53.665 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: contact for which the RTP msg is for this contact : Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54737 229801163: Jun 10 18:15:53.665 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: rtpCodec from the RTP msg is 3 229801164: Jun 10 18:15:53.665 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: isIAQ_CONSULT_CONTACT is set to false 229801165: Jun 10 18:15:53.665 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 229801166: Jun 10 18:15:53.665 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 contact type UNKNOWN_CONTACT 229801167: Jun 10 18:15:53.665 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 229801168: Jun 10 18:15:53.665 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 contact type UNKNOWN_CONTACT 229801169: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcRTPStartedEvent 229801170: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, monitorID: 0, peripheralID: 1, clientPort: 26946 , direction: 1 , RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 112170294, connectionDeviceID: 41069136 } to outboundQ 229801171: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcRTPStarted 229801172: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcRTPStartedEvent 229801173: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, monitorID: 0, peripheralID: 1, clientPort: 22392 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 112170294, connectionDeviceID: 41069136 } to outboundQ 229801174: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcRTPStarted 229801175: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 229801176: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 26946, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectionDeviceID: 41069136, ClientAddress: 10.161.118.4 to various sockets } 229801177: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801178: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675648,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229801179: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 26946, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectionDeviceID: 41069136, ClientAddress: 10.161.118.4} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801180: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675648-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675648-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801181: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801182: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675648-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229801183: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633067,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229801184: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675648] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675648,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801185: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633067-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633067-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801186: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633067-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229801187: Jun 10 18:15:53.665 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633067] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633067,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801188: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 26946, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectionDeviceID: 41069136, ClientAddress: 10.161.118.4} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801189: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 229801190: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633067,Original thread priority=null,Time=null,Exception=null 229801191: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675648,Original thread priority=null,Time=null,Exception=null 229801192: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 22392, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectionDeviceID: 41069136, ClientAddress: 10.161.136.3 to various sockets } 229801193: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801194: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675649,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229801195: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 22392, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectionDeviceID: 41069136, ClientAddress: 10.161.136.3} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801196: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675649-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675649-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801197: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801198: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675649-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229801199: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633068,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44838,Original thread priority=null,Time=null,Exception=null 229801200: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675649] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675649,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801201: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 22392, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectionDeviceID: 41069136, ClientAddress: 10.161.136.3} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801202: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633068-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633068-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801203: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675649,Original thread priority=null,Time=null,Exception=null 229801204: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633068-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229801205: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633068] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633068,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801206: Jun 10 18:15:53.666 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44838] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44838,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633068,Original thread priority=null,Time=null,Exception=null 229801207: Jun 10 18:15:54.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,108,964,Exception=null 229801208: Jun 10 18:15:54.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,108,964,Exception=null 229801209: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=317282 } 229801210: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=317282 socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229801211: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229801212: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=317282 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229801213: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801214: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675650,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44827,Original thread priority=null,Time=null,Exception=null 229801215: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675650-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675650-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801216: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675650-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229801217: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675650] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675650,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801218: Jun 10 18:15:54.676 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44827] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44827,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675650,Original thread priority=null,Time=null,Exception=null 229801219: Jun 10 18:15:55.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,109,964,Exception=null 229801220: Jun 10 18:15:55.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,109,964,Exception=null 229801221: Jun 10 18:15:55.889 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] RequestImpl: Route Connection=[41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv 41039696:Ramal ON:1, cause=100, metacode=129, isMaster=true 229801222: Jun 10 18:15:55.889 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229801223: Jun 10 18:15:55.889 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65E5050F37B600000000 229801224: Jun 10 18:15:55.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54738) from null 229801225: Jun 10 18:15:55.889 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229801226: Jun 10 18:15:55.889 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229801227: Jun 10 18:15:55.889 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54738,implId=13592037/5,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=null,seq num=-1,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B600000000,DestProtocolCallRef=null,TP=null 229801228: Jun 10 18:15:55.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54738 229801229: Jun 10 18:15:55.889 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num -1 229801230: Jun 10 18:15:55.890 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316881 : ContactSessionChanged received for App FW contact 54738, iefSourceContact is 97478117 [13592037/5] (241742) 229801231: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229801232: Jun 10 18:15:55.890 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229801233: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-13] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478117, newConnectionCallID: 97478117, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229801234: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229801235: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, newConnectionDeviceIDType: 0, newConnectionCallID: 97478117, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229801236: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801237: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675651,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229801238: Jun 10 18:15:55.890 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->OFFERED, CTI Port selected: TP[id=314,implId=2062,state=IN_USE] 229801239: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, newConnectionDeviceIDType: 0, newConnectionCallID: 97478117, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801240: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675651-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675651-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801241: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801242: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633069,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229801243: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675651-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229801244: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675651] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675651,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801245: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675651,Original thread priority=null,Time=null,Exception=null 229801246: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, newConnectionDeviceIDType: 0, newConnectionCallID: 97478117, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801247: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633069-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633069-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801248: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633069-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229801249: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633069] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633069,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801250: Jun 10 18:15:55.890 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633069,Original thread priority=null,Time=null,Exception=null 229801251: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229801252: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65E5050F37B600000000 229801253: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000CF65E5050F37B600000000 229801254: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000CF65E5050F37B600000000 229801255: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229801256: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229801257: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229801258: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65E5050F37B700000000 229801259: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000CF65E5050F37B700000000 229801260: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000CF65E5050F37B700000000 229801261: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781514-CALL_EVENT_LOG:2062] RequestImpl: Got CallActiveEv, ConnCreatedEv 41039696:Ramal ON:1, ConnInProgressEv 41039696:Ramal ON:1, CallCtlConnOfferedEv 41039696:Ramal ON:1, ConnCreatedEv 11950109995::2, ConnConnectedEv 11950109995::2, CallCtlConnEstablishedEv 11950109995::2, ConnCreatedEv 2062:UCCX CTI Port:1, events on the AddressCallObserver. 229801262: Jun 10 18:15:55.906 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781535-CALL_EVENT_LOG:2062] RequestImpl: Got ConnInProgressEv 2062:UCCX CTI Port:1, CallCtlConnOfferedEv 2062:UCCX CTI Port:1, events on the AddressCallObserver. 229801263: Jun 10 18:15:55.909 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54738,implId=13592037/5,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] 229801264: Jun 10 18:15:55.909 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182847-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->OFFERED has 1 current sessions active. 229801265: Jun 10 18:15:55.909 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781517-CALL_CONN_OFFERED:2062] RequestImpl: CallID: 54738, MediaID: 13592037/5 CallCtlConnOfferedEv received for CTI Port: 2062, lastRedirectedAddress: 41039696 229801266: Jun 10 18:15:55.913 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781515-CALL_EVENT_LOG:2062] RequestImpl: CallID:54738 MediaId:13592037/5 Got CallObservationEndedEv, events on the AddressCallObserver. 229801267: Jun 10 18:15:55.913 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781518-CONN_DISCONNECTED] RequestImpl: RP[num=41039696], conn=[41039696:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41039696:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229801268: Jun 10 18:15:55.914 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781517-CALL_CONN_OFFERED:2062] RequestImpl: CallID: 54738, MediaID: 13592037/5 Accepting call for CTI Route Point: 41039696 on CTI Port: 2062, ciscoCause=0 229801269: Jun 10 18:15:55.915 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] CallImpl: Call.accepted() JTAPICallContact[id=54738,implId=13592037/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] 229801270: Jun 10 18:15:55.915 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] RequestImpl: CallID:54738 MediaId:13592037/5, TerminalConnection to Terminal: UCCX_2062 is RINGING, [2062:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->ALERTING 229801271: Jun 10 18:15:55.915 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] InCallObserverImpl: CallID:54738 MediaId:13592037/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229801272: Jun 10 18:15:55.915 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,974,Exception=null 229801273: Jun 10 18:15:55.915 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] CallImpl: Call.attributed() JTAPICallContact[id=54738,implId=13592037/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=null,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] 229801274: Jun 10 18:15:55.915 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801275: Jun 10 18:15:55.915 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] RequestImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 associated with Task ID: 43001146134 229801276: Jun 10 18:15:55.916 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef 229801277: Jun 10 18:15:55.916 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229801278: Jun 10 18:15:55.916 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229801279: Jun 10 18:15:55.916 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ICDContactAdapter: ICDContactAdapter 316881 : ContactAttributed received for App FW contact 54738, iefSourceContact is 97478117 [13592037/5] (241742) 229801280: Jun 10 18:15:55.916 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229801281: Jun 10 18:15:55.917 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229801282: Jun 10 18:15:55.917 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229801283: Jun 10 18:15:55.917 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(13592037/5, 2062) 229801284: Jun 10 18:15:55.917 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2062 contact ID: 13592037/5 229801285: Jun 10 18:15:55.917 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute Task 43001146134 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,desc=Trigger for FrontEnd Agencias LATAM,enabled=true,max=80,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-10 09:48:43.0,recordId=2151,desc=Trigger for FrontEnd Agencias LATAM,name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,enabled=true,sessions=80,script=SCRIPT[NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201355915,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:01.0,recordId=2121,desc=Cisco JTAPI Trigger,name=41039696,type=Cisco JTAPI Trigger,appName=UCCX_AGENCIAS_LATAM,enabled=true,sessions=80,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41039696,redirectCSS=redirecting.party,cmDeviceName=UCCX_NUCLEO_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for FrontEnd Agencias LATAM - Nucleo and E,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54738,implId=13592037/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146134,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146134 Start time (ms): 1560201355915 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/NucleoNegocio_Holidays.xml]} {dateFromList, java.lang.String, ""} {noWorkA, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSGForaHorario.wav]} {userIATA, java.lang.String, ""} {baseAgencias, com.cisco.doc.Document, DOC[NUCLEO_NEGOCIO/Nucleo_Base_Agencias_20-05-2019.xml]} {agencia, java.lang.String, ""} {segmentacao, java.lang.String, ""} {prioridadeSt, java.lang.String, ""} {prioridadeInt, java.lang.Integer, 0} {menuTopOpp, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MenuTopOpp-NEW.wav]} {menuLoyalActive, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MenuLoyalAct-New.wav]} {menuNoTarget, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MenuNoTarget.wav]} {msgFila2, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\ExecutivosOcupados.wav]} {msgFila1, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\ExecutivosAtendimento.wav]} {user, com.cisco.user.User, null} {passagemQueue, java.lang.Integer, 0} {msgFila3, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Espera.wav]} {listIATA, java.lang.String, ""} {msgFilaMusica, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Espera.wav]} {IATADigits, java.lang.Integer, 0} {count, java.lang.Integer, 0} {DateString, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {DataResult, java.lang.String, ""} {A_get_ani, java.lang.String, ""} {A_string_estadistica, java.lang.String, ""} {A_int_estadistica, java.lang.Integer, 0} {A_mensaje_numero, com.cisco.prompt.Playable, P[]} {A_mensaje_atendiemiento, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\TiempoEstimado.wav]} {A_timezone, java.lang.String, ""} {A_grupo, java.lang.String, ""} {A_mensaje_resultado, com.cisco.prompt.Playable, P[]} {A_CSQ_KA_TOP_SERIES_DESK_SAO, java.lang.String, "A_CSQ_KA_TOP_SERIES_DESK_SAO"} {A_CSQ_KA_TOP_GD_LATAM_SAO, java.lang.String, "A_CSQ_KA_TOP_GD_LATAM_SAO"} {A_CSQ_KA_TOP_GD_LATAM_EVENTOS_SAO, java.lang.String, "A_CSQ_KA_TOP_GD_LATAM_EVENTOS_SAO"} {A_CSQ_LY_AC_SERIES_DESK_SAO, java.lang.String, "A_CSQ_LY_AC_SERIES_DESK_SAO"} {A_CSQ_LY_AC_GD_LATAM_SAO, java.lang.String, "A_CSQ_LY_AC_GD_LATAM_SAO"} {A_CSQ_LY_AC_GD_LATAM_EVENTOS_SAO, java.lang.String, "A_CSQ_LY_AC_GD_LATAM_EVENTOS_SAO"} {A_CSQ_NO_TARGET_LATAM_SAO, java.lang.String, "A_CSQ_NO_TARGET_LATAM_SAO"} {A_CSQ_NT_GD_LATAM_SAO, java.lang.String, "A_CSQ_NT_GD_LATAM_SAO"} {A_CSQ_NT_GD_LATAM_EVENTOS_SAO, java.lang.String, "A_CSQ_NT_GD_LATAM_EVENTOS_SAO"} {A_base, java.lang.String, ""} {A_GMT_3, java.lang.String, "GMT-2"} {A_GMT_4, java.lang.String, "GMT-2"} {A_GMT_3_OpenTime, java.sql.Time, T["9:00:00 AM", TZ[Etc/GMT+2]]} {A_GMT_3_CloseTime, java.sql.Time, T["6:30:00 PM", TZ[Etc/GMT+2]]} {A_GMT_4_CloseTime, java.sql.Time, T["6:30:00 PM", TZ[Etc/GMT+2]]} {A_XML_ANIList, com.cisco.doc.Document, DOC[NUCLEO_NEGOCIO/Nucleo_ANI_Listado_21-06-2017.xml]} {A_AREA_CODE, java.lang.String, ""} {A_mensaje_segundos, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Segundos.wav]} {A_mensaje_minutos, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Minutos.wav]} {A_timezone_2, java.lang.String, ""} {Timeout, java.lang.Integer, 10} {A_GMT_4_OpenTime, java.sql.Time, T["9:00:00 AM", TZ[Etc/GMT+2]]} {SessionMappingIDDate, java.lang.Integer, 410391003} {SessionID, com.cisco.session.Session, null} {SessionMappingIDCustomer, java.lang.Integer, 410391002} {SessionMappingIDANIList, java.lang.Integer, 410391001} {Informacoes, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Informacoes.wav]} {Negociacao, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Negociacao.wav]} {ClubeLATAM, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/ClubeLATAM.wav]} {InsiraIATA, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/InsiraIATA.wav]} {A_CSQ_TOP_DESK_SAO_INFO, java.lang.String, "A_CSQ_TOP_DESK_SAO_INFO"} {A_CSQ_TOP_DESK_SAO_NEGO, java.lang.String, "A_CSQ_TOP_DESK_SAO_NEGO"} {A_CSQ_TOP_DESK_SAO_CLUBE, java.lang.String, "A_CSQ_TOP_DESK_SAO_CLUBE"} {A_CSQ_ISS_LATAM_SAO_INFO, java.lang.String, "A_CSQ_ISS_LATAM_SAO_INFO"} {A_CSQ_ISS_LATAM_SAO_NEGO, java.lang.String, "A_CSQ_ISS_LATAM_SAO_NEGO"} {A_CSQ_ISS_LATAM_SAO_CLUBE, java.lang.String, "A_CSQ_ISS_LATAM_SAO_CLUBE"} {A_CSQ_OPP_DESK_SAO_INFO, java.lang.String, "A_CSQ_OPP_DESK_SAO_INFO"} {A_CSQ_OPP_DESK_SAO_NEGO, java.lang.String, "A_CSQ_OPP_DESK_SAO_NEGO"} {A_CSQ_OPP_DESK_SAO_CLUBE, java.lang.String, "A_CSQ_OPP_DESK_SAO_CLUBE"} {A_CSQ_HC_AGENCIAS_HVL, java.lang.String, "A_CSQ_HC_AGENCIAS_HVL"} {A_CSQ_RM1_CORP, java.lang.String, "A_CSQ_RM1_CORP"} {A_CSQ_RM1_CONS, java.lang.String, "A_CSQ_RM1_CONS"} {A_CSQ_RM1_OPER, java.lang.String, "A_CSQ_RM1_OPER"} {A_CSQ_RM1_OTA, java.lang.String, "A_CSQ_RM1_OTA"} {A_CSQ_RM2_CORP, java.lang.String, "A_CSQ_RM2_CORP"} {A_CSQ_RM2_CONS, java.lang.String, "A_CSQ_RM2_CONS"} {A_CSQ_RM2_OPER, java.lang.String, "A_CSQ_RM2_OPER"} {A_CSQ_RM2_OTA, java.lang.String, "A_CSQ_RM2_OTA"} {A_CSQ_RM3_CORP, java.lang.String, "A_CSQ_RM3_CORP"} {A_CSQ_RM3_CONS, java.lang.String, "A_CSQ_RM3_CONS"} {A_CSQ_RM3_OPER, java.lang.String, "A_CSQ_RM3_OPER"} {A_CSQ_RM3_OTA, java.lang.String, "A_CSQ_RM3_OTA"} {grupo, java.lang.String, ""} {A_CSQ_TOP_GD_CORP_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_CORP_LATAM_EVENTOS"} {A_CSQ_TOP_GD_CONS_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_CONS_LATAM_EVENTOS"} {A_CSQ_TOP_GD_OPER_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_OPER_LATAM_EVENTOS"} {A_CSQ_TOP_GD_OTA_LATAM_EVENTOS, java.lang.String, "A_CSQ_TOP_GD_OTA_LATAM_EVENTOS"} {A_CSQ_TOP_GD_CORP_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_CORP_LATAM_GRUPOS"} {A_CSQ_TOP_GD_CONS_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_CONS_LATAM_GRUPOS"} {A_CSQ_TOP_GD_OPER_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_OPER_LATAM_GRUPOS"} {A_CSQ_TOP_GD_OTA_LATAM_GRUPOS, java.lang.String, "A_CSQ_TOP_GD_OTA_LATAM_GRUPOS"} {A_CSQ_LY_GD_CORP_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_CORP_LATAM_EVENTOS"} {A_CSQ_LY_GD_CONS_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_CONS_LATAM_EVENTOS"} {A_CSQ_LY_GD_OPER_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_OPER_LATAM_EVENTOS"} {A_CSQ_LY_GD_OTA_LATAM_EVENTOS, java.lang.String, "A_CSQ_LY_GD_OTA_LATAM_EVENTOS"} {A_CSQ_LY_GD_CORP_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_CORP_LATAM_GRUPOS"} {A_CSQ_LY_GD_CONS_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_CONS_LATAM_GRUPOS"} {A_CSQ_LY_GD_OPER_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_OPER_LATAM_GRUPOS"} {A_CSQ_LY_GD_OTA_LATAM_GRUPOS, java.lang.String, "A_CSQ_LY_GD_OTA_LATAM_GRUPOS"} {sCTIETAM, java.lang.String, "41030098"} {pOption_ETAM, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Opcao_ETAM.wav]} {opt_1_2_3, com.cisco.prompt.Playable, P[]} {Msg_Timeout, java.lang.String, ""} {pWelcome_FrontEnd, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Welcome_NCL.wav]} {Digito_1, java.lang.String, ""} {msgtemp, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\msg_temp.wav]} {A_CSQ_HC_TOP_EMPRESAS, java.lang.String, "A_CSQ_HC_TOP_EMPRESAS"} {IATA_OPTION1, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/IATA_Option1.wav]} {XML_OPEN_CLOSE, com.cisco.doc.Document, DOC[NUCLEO_NEGOCIO/NCL_BASE.xml]} {OPEN_CLOSE, java.lang.String, ""} {MSG_PAUSE_INTERROMPIDO, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_Interrompido.wav]} {A_CSQ_TO_CONS_GRP_CORP, java.lang.String, "A_CSQ_TO_CONS_GRP_CORP"} {A_CSQ_TO_CONS_GRP_TUR, java.lang.String, "A_CSQ_TO_CONS_GRP_TUR"} {MSG_GRP_CORP, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_GRP_CORP.wav]} {MSG_GRP_TUR, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_GRP_TUR.wav]} {A_CSQ_TO_CORP_GRP_CORP, java.lang.String, "A_CSQ_TO_CORP_GRP_CORP"} {A_CSQ_TO_CORP_GRP_TUR, java.lang.String, "A_CSQ_TO_CORP_GRP_TUR"} {A_CSQ_TO_OPE_GRP_CORP, java.lang.String, "A_CSQ_TO_OPE_GRP_CORP"} {A_CSQ_TO_OPE_GRP_TUR, java.lang.String, "A_CSQ_TO_OPE_GRP_TUR"} {A_CSQ_TO_OTA_GRP_CORP, java.lang.String, "A_CSQ_TO_OTA_GRP_CORP"} {A_CSQ_TO_OTA_GRP_TUR, java.lang.String, "A_CSQ_TO_OTA_GRP_TUR"} {A_CSQ_LY_CORP_GRP_CORP, java.lang.String, "A_CSQ_LY_CORP_GRP_CORP"} {A_CSQ_LY_CORP_GRP_TUR, java.lang.String, "A_CSQ_LY_CORP_GRP_TUR"} {A_CSQ_LY_CONS_GRP_CORP, java.lang.String, "A_CSQ_LY_CONS_GRP_CORP"} {A_CSQ_LY_CONS_GRP_TUR, java.lang.String, "A_CSQ_LY_CONS_GRP_TUR"} {A_CSQ_LY_OPE_GRP_CORP, java.lang.String, "A_CSQ_LY_OPE_GRP_CORP"} {A_CSQ_LY_OPE_GRP_TUR, java.lang.String, "A_CSQ_LY_OPE_GRP_TUR"} {A_CSQ_LY_OTA_GRP_CORP, java.lang.String, "A_CSQ_LY_OTA_GRP_CORP"} {A_CSQ_LY_OTA_GRP_TUR, java.lang.String, "A_CSQ_LY_OTA_GRP_TUR"} {A_CSQ_NT_GRP_CORP, java.lang.String, "A_CSQ_NT_GRP_CORP"} {A_CSQ_NT_GRP_TUR, java.lang.String, "A_CSQ_NT_GRP_TUR"} {OPT_ELATAM, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_OPT_ELATAM.wav]} {Satisfacao_NCL, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Satisfacao_NCL.wav]} {Satisfacao_NCL01, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/Satisfacao_NCL1.wav]} {IATA_OPTIONA01, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO/MSG_IATA_Option1.wav]} {MSG_MenuNew, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\MSG_MenuNew.wav]} {A_CSQ_RM1_GRUPOS, java.lang.String, "A_CSQ_RM1_GRUPOS"} {A_CSQ_RM1_EVENTOS, java.lang.String, "A_CSQ_RM1_EVENTOS"} {A_CSQ_RM2_GRUPOS, java.lang.String, "A_CSQ_RM2_GRUPOS"} {A_CSQ_RM2_EVENTOS, java.lang.String, "A_CSQ_RM2_EVENTOS"} {A_CSQ_RM3_GRUPOS, java.lang.String, "A_CSQ_RM3_GRUPOS"} {A_CSQ_RM3_EVENTOS, java.lang.String, "A_CSQ_RM3_EVENTOS"} {A_CSQ_NON_TARGET_GRUPOS, java.lang.String, "A_CSQ_NON_TARGET_GRUPOS"} {A_CSQ_NON_TARGET_EVENTOS, java.lang.String, "A_CSQ_NON_TARGET_EVENTOS"} {Rm, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_GED125ExpCallVariables, java.util.Hashtable, {user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@8c16e0}} } Number of executed steps: 0 Current step: Start <<<<< 229801286: Jun 10 18:15:55.918 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Start 229801287: Jun 10 18:15:55.918 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : /* Script BACKEND atendimento ... */ 229801288: Jun 10 18:15:55.918 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Accept (--Triggering Contact--) 229801289: Jun 10 18:15:55.918 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:null 2616:11723066/4 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:13592037/5 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229801290: Jun 10 18:15:55.918 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592037/5) returns null 229801291: Jun 10 18:15:55.918 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: adding RmCm contact with call ID 13592037/5 (97478117) to session 118000270653 229801292: Jun 10 18:15:55.918 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addRmCmContact(13592037/5/97478117, 97478117 [13592037/5]) 229801293: Jun 10 18:15:55.919 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Making Monitoring flag=true old flag value =false 229801294: Jun 10 18:15:55.919 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact54738 229801295: Jun 10 18:15:55.919 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 118000270653 session seq num 0 229801296: Jun 10 18:15:55.919 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54738 229801297: Jun 10 18:15:55.919 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2062 contact type IAQ Secondary call ID 13592037/5 session 118000270653 session seq num 0 isRedirectFromWF false 229801298: Jun 10 18:15:55.919 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2062 229801299: Jun 10 18:15:55.919 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2062:false 229801300: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478117, callType: 1, connDeviceID: 2062, ani: 11950109995, dnis: 41039696, dialedNumber: 41039696, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 229801301: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler:got contactCreatedEvent 229801302: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 229801303: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, calledPartyDisposition: 0, connectionDeviceID: 2062, ani: 11950109995, dnis: 41039696, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 229801304: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801305: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229801306: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675652,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44817,Original thread priority=null,Time=null,Exception=null 229801307: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, calledPartyDisposition: 0, connectionDeviceID: 2062, ani: 11950109995, dnis: 41039696, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229801308: Jun 10 18:15:55.919 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-1] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11950109995 229801309: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801310: Jun 10 18:15:55.919 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-1] RsrcMgr: isCTIRoutePoint, addr: 11950109995:false 229801311: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633070,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44854,Original thread priority=null,Time=null,Exception=null 229801312: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, calledPartyDisposition: 0, connectionDeviceID: 2062, ani: 11950109995, dnis: 41039696, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229801313: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229801314: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675652-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675652-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801315: Jun 10 18:15:55.919 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-1] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2062 229801316: Jun 10 18:15:55.919 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-1] RsrcMgr: isCTIRoutePoint, addr: 2062:false 229801317: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675652-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229801318: Jun 10 18:15:55.919 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675652] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675652,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801319: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44817] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44817,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675652,Original thread priority=null,Time=null,Exception=null 229801320: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633070-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633070-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801321: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633070-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229801322: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633070] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633070,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801323: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44854] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44854,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633070,Original thread priority=null,Time=null,Exception=null 229801324: Jun 10 18:15:55.920 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-1] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229801325: Jun 10 18:15:55.920 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-1] JtapiRIMgr: getAllDevicesForCall():monCall is null 229801326: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2062, connectionCallID: 97478117, lineType: 3, skillGroupNumber: -1, serviceNumber: 3, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2062, alertingDeviceID: 2062, callingDeviceID: 11950109995, calledDeviceID: 2062, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 11950109995, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229801327: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2062, connectionCallID: 97478117, lineType: 3, skillGroupNumber: -1, serviceNumber: 3, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2062, alertingDeviceID: 2062, callingDeviceID: 11950109995, calledDeviceID: 2062, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 11950109995, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229801328: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-1] CRACTIEventHandler: EventHandler: Got contact presented event 229801329: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229801330: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2062, alertingDeviceID: 2062, callingDeviceID: 11950109995, calledDeviceID: 2062, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 11950109995, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229801331: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801332: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675653,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44835,Original thread priority=null,Time=null,Exception=null 229801333: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2062, alertingDeviceID: 2062, callingDeviceID: 11950109995, calledDeviceID: 2062, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 11950109995, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801334: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675653-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675653-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801335: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801336: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675653-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229801337: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633071,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229801338: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675653] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675653,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801339: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2062, alertingDeviceID: 2062, callingDeviceID: 11950109995, calledDeviceID: 2062, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 11950109995, dnis: 41039696, userToUserInfo: null, dialedNumber: 41039696, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801340: Jun 10 18:15:55.920 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44835] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44835,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675653,Original thread priority=null,Time=null,Exception=null 229801341: Jun 10 18:15:55.921 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633071-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633071-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801342: Jun 10 18:15:55.921 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633071-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229801343: Jun 10 18:15:55.921 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633071] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633071,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801344: Jun 10 18:15:55.921 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633071,Original thread priority=null,Time=null,Exception=null 229801345: Jun 10 18:15:55.926 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] RequestImpl: CallID:54738 MediaId:13592037/5 Task:43001146134, TerminalConnection to Terminal: UCCX_2062 is ACTIVE 229801346: Jun 10 18:15:55.926 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] ICDContactAdapter: ICDContactAdapter 316881 : ContactAccepted received for App FW contact 54738, iefSourceContact is 97478117 [13592037/5] (241742) 229801347: Jun 10 18:15:55.926 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-TERM_CONN_EV:2062] CallImpl: Call.answered() JTAPICallContact[id=54738,implId=13592037/5,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146134,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] 229801348: Jun 10 18:15:55.926 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:13592037/5 Type:IAQ) 229801349: Jun 10 18:15:55.926 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592037/5) returns 97478117 [13592037/5] 229801350: Jun 10 18:15:55.926 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2062 229801351: Jun 10 18:15:55.927 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:null 2616:11723066/4 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229801352: Jun 10 18:15:55.927 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(13592037/5, 2062) 229801353: Jun 10 18:15:55.927 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2062 contact ID: 13592037/5 229801354: Jun 10 18:15:55.928 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:null 2616:11723066/4 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:13592037/5 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229801355: Jun 10 18:15:55.928 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54738 229801356: Jun 10 18:15:55.928 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2062 contact type IAQ session 118000270653 session seq num 0 229801357: Jun 10 18:15:55.928 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229801358: Jun 10 18:15:55.928 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229801359: Jun 10 18:15:55.928 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229801360: Jun 10 18:15:55.928 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11950109995 229801361: Jun 10 18:15:55.928 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 11950109995:false 229801362: Jun 10 18:15:55.928 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:Supervisor with extension :2062 is null ... 229801363: Jun 10 18:15:55.928 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229801364: Jun 10 18:15:55.928 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():monCall is null 229801365: Jun 10 18:15:55.928 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2062, connectionCallID: 97478117, lineType: 3, monitoredDeviceDN: 2062, eventReasonCode: 22, serviceNumber: 3, skillGroupNumber: -1, answeringDeviceID: 2062, callingDeviceID: 11950109995, calledDeviceID: 2062, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535} to BM clients 229801366: Jun 10 18:15:55.928 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2062, connectionCallID: 97478117, lineType: 3, monitoredDeviceDN: 2062, eventReasonCode: 22, serviceNumber: 3, skillGroupNumber: -1, answeringDeviceID: 2062, callingDeviceID: 11950109995, calledDeviceID: 2062, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 229801367: Jun 10 18:15:55.928 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Got contact connected event 229801368: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229801369: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2062, answeringDeviceID: 2062, calledDeviceID: 2062, callingDeviceID: 11950109995, lastRedirectDeviceID: null, remasks: [] to various sockets } 229801370: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801371: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675654,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229801372: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2062, answeringDeviceID: 2062, calledDeviceID: 2062, callingDeviceID: 11950109995, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801373: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675654-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675654-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801374: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801375: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675654-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229801376: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675654] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675654,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801377: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675654,Original thread priority=null,Time=null,Exception=null 229801378: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633072,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229801379: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2062, answeringDeviceID: 2062, calledDeviceID: 2062, callingDeviceID: 11950109995, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801380: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633072-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633072-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801381: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633072-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229801382: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633072] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633072,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801383: Jun 10 18:15:55.929 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633072,Original thread priority=null,Time=null,Exception=null 229801384: Jun 10 18:15:55.937 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229801385: Jun 10 18:15:55.937 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229801386: Jun 10 18:15:55.937 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229801387: Jun 10 18:15:55.937 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-625-OPEN_LOGICAL_CHANNEL:2062] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229801388: Jun 10 18:15:55.938 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229801389: Jun 10 18:15:55.938 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229801390: Jun 10 18:15:55.938 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229801391: Jun 10 18:15:55.938 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229801392: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : INICIO: 229801393: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : A_get_ani = Get Call Contact Info (--Triggering Contact--, Calling Number) 229801394: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Set A_AREA_CODE = A_get_ani.substring(0,2) 229801395: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : /* Checar dias de recesso ... */ 229801396: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Checa_Feriado: 229801397: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : SessionID = Get Session (SessionMappingIDDate) 229801398: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : If ( SessionID == null) Then 229801399: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : XMLdateList = Get Session Info (SessionID, "XMLdateList") 229801400: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Set DateString = DateNow.dom + "/" + DateNow.month + "/" + DateNow.year 229801401: Jun 10 18:15:55.939 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : DataResult = Get XML Document Data(XMLdateList, "/Holidays/Holiday[@Date='"+DateString+"']") 229801402: Jun 10 18:15:55.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : If (DataResult==null) Then 229801403: Jun 10 18:15:55.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Day of Week 229801404: Jun 10 18:15:55.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : If (A_AREA_CODE == null || A_AREA_CODE == " ") Then 229801405: Jun 10 18:15:55.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : SessionID = Get Session (SessionMappingIDANIList) 229801406: Jun 10 18:15:55.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : If ( SessionID == null) Then 229801407: Jun 10 18:15:55.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : A_XML_ANIList = Get Session Info (SessionID, "A_XML_ANIList") 229801408: Jun 10 18:15:55.940 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : A_timezone = Get XML Document Data(A_XML_ANIList, "/customers/customer[@ANI="+A_AREA_CODE+"]/@TIMEZONE") 229801409: Jun 10 18:15:55.941 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Switch String ( A_timezone ) 229801410: Jun 10 18:15:55.941 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Goto HorarioComercial 229801411: Jun 10 18:15:55.941 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : HorarioComercial: 229801412: Jun 10 18:15:55.941 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Time of Day 229801413: Jun 10 18:15:55.941 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Goto Workdays 229801414: Jun 10 18:15:55.941 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Workdays: 229801415: Jun 10 18:15:55.941 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Play Prompt (--Triggering Contact--, pWelcome_FrontEnd) 229801416: Jun 10 18:15:55.944 BRT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54731] EventLoggerImpl: Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_TRANSFERRED,state=CALL_TRANSFERRED,destination=41030098,departure type=REDIRECT,task=AppTask[id=0xa03116b0b,time=1560201311664,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 54731, Contact is inactive when getting channel,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 54731, Contact is inactive when getting channel,app=App[name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,desc=Trigger for FrontEnd Agencias LATAM,enabled=true,max=80,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-10 09:48:43.0,recordId=2151,desc=Trigger for FrontEnd Agencias LATAM,name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,enabled=true,sessions=80,script=SCRIPT[NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1560201311664,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:01.0,recordId=2121,desc=Cisco JTAPI Trigger,name=41039696,type=Cisco JTAPI Trigger,appName=UCCX_AGENCIAS_LATAM,enabled=true,sessions=80,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41039696,redirectCSS=redirecting.party,cmDeviceName=UCCX_NUCLEO_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for FrontEnd Agencias LATAM - Nucleo and E,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54731,implId=11723066/4,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146123,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@446b8d,default=null],isRemote=false,contactImplId=11723066/4,lastContactImplId=11723066/4,session=Session[id=001-0x1b795d3d38,parent=null,active=true,state=SESSION_IN_USE,time=1560201311640],lastSession=Session[id=001-0x1b795d3d38,parent=null,active=true,state=SESSION_IN_USE,time=1560201311640],contactSeqNum=0,lastContactSeqNum=0destination=41030098] on JTAPICallContact[id=54731,implId=11723066/4,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146123,session=118000270648,seq num=0,cn=41039696,dn=41039696,cgn=1430129880,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000B2E13A044F146E00000000,DestProtocolCallRef=null,TP=2064] at Mon Jun 10 18:15:50 BRT 2019,Queue Time=5000 229801417: Jun 10 18:15:55.944 BRT %MIVR-SS_CM-7-UNK:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54731] ICDContactAdapter: ICDContactAdapter 316874 : ContactTerminated received for App FW contact 54731, iefSourceContact is 78831930 [11723066/4] (241737) 229801418: Jun 10 18:15:55.944 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRedirectedMsg, contact ID:11723066/4 229801419: Jun 10 18:15:55.944 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229801420: Jun 10 18:15:55.944 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229801421: Jun 10 18:15:55.944 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229801422: Jun 10 18:15:55.944 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: Redirect from CTI port OR CTI Port transferring to unmonitored device scenario discovered in CTIPort 0 .processSessionTransferredMsg (54731, 78831930 [11723066/4]) 229801423: Jun 10 18:15:55.944 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229801424: Jun 10 18:15:55.944 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229801425: Jun 10 18:15:55.944 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: destRsrc 41030098 is a route point in CTIPort 0 .processSessionTransferredMsg (54731, 78831930 [11723066/4]) 229801426: Jun 10 18:15:55.944 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .removeConnectedResource(2064) 229801427: Jun 10 18:15:55.944 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactTransferredEventReqMsg Contact54736 229801428: Jun 10 18:15:55.944 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactTransferredEvent consult contactId: null transferring resource 2064 xferredRsrc 41030098 xferredAddr 41030098 original contact type IAQ numParties 1 isRedirectAgentToUnknown false original/final session 118000270648 session seq nums 0 1 229801429: Jun 10 18:15:55.944 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229801430: Jun 10 18:15:55.944 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-20] CRACTIEventHandler: EventHandler:got contactTransferredEvent 229801431: Jun 10 18:15:55.944 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-20] CRACTIEventHandler: EventHandler:got contactTransferred. returning because not from agent, rmConsultCt is not null or connectedPartyDevices is null 229801432: Jun 10 18:15:56.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,110,964,Exception=null 229801433: Jun 10 18:15:56.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,110,964,Exception=null 229801434: Jun 10 18:15:56.406 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229801435: Jun 10 18:15:57.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,111,964,Exception=null 229801436: Jun 10 18:15:57.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,111,965,Exception=null 229801437: Jun 10 18:15:57.578 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229801438: Jun 10 18:15:58.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,112,964,Exception=null 229801439: Jun 10 18:15:58.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,112,964,Exception=null 229801440: Jun 10 18:15:59.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,113,964,Exception=null 229801441: Jun 10 18:15:59.278 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,113,980,Exception=null 229801442: Jun 10 18:16:00.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,114,964,Exception=null 229801443: Jun 10 18:16:00.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,114,965,Exception=null 229801444: Jun 10 18:16:00.563 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Delay 1 sec 229801445: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve => invoke(): servletPath = 229801446: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /scripts/ 229801447: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sscripts/ 229801448: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /prompts/ 229801449: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sprompts/ 229801450: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /grammars/ 229801451: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sgrammars/ 229801452: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /documents/ 229801453: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sdocuments/ 229801454: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = / 229801455: Jun 10 18:16:00.829 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() cpList is empty 229801456: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve => invoke(): servletPath = 229801457: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /scripts/ 229801458: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sscripts/ 229801459: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /prompts/ 229801460: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sprompts/ 229801461: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /grammars/ 229801462: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sgrammars/ 229801463: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /documents/ 229801464: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = /sdocuments/ 229801465: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() checking! prefix = / 229801466: Jun 10 18:16:00.863 BRT %MIVR-MGR_MGR-7-UNK:[http-bio-9443-exec-3] ManagerValve: *** ManagerValve.invoke() cpList is empty 229801467: Jun 10 18:16:01.001 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: ConfigManagerImpl-getAll(): given query : getAll.AppAdminSetupConfig[NodeId=1?EQUAL] 229801468: Jun 10 18:16:01.001 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: ConfigManagerImpl-getAll(): query[0]: getAll.AppAdminSetupConfig[NodeId=1?EQUAL] 229801469: Jun 10 18:16:01.001 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery) RepositoryAccessors in list = 2 229801470: Jun 10 18:16:01.001 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String 229801471: Jun 10 18:16:01.001 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig 229801472: Jun 10 18:16:01.001 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery):found a repositoryAccessor : com.cisco.config.impl.bsaccessor.BootstrapAccessor 229801473: Jun 10 18:16:01.001 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery)::found a RepositoryAccessor 229801474: Jun 10 18:16:01.002 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] XMLConfigReader: XA.myGet searching for matches on: 1\.(\d+)\.1\.xml 229801475: Jun 10 18:16:01.002 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] XMLConfigReader: XA.myGet matched on regEx record: 1.1452278003.1.xml 229801476: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: ConfigManagerImpl-getAll():CIR[0]=ConfigImportRecord[schema=AppAdminSetupConfig,time=Fri Jan 08 16:33:23 BRST 2016,recordId=579057842,implClass=class com.cisco.crs.cluster.config.AppAdminSetupConfig,desc=AppAdmin Setup,values=null,evalues=[1, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null]] 229801477: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: ConfigManagerImpl-getAll():configObjs[0]=AppAdminSetupConfig[schema=AppAdminSetupConfig,time=Fri Jan 08 16:33:23 BRST 2016,recordId=579057842,desc=AppAdmin Setup,node id=1,setup flag=DONE] 229801478: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: ConfigManagerImpl-getAll(): given query : .CampaignConfig#9[campaignType=0?EQUAL] 229801479: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: ConfigManagerImpl-getAll(): query[0]: .CampaignConfig#9[campaignType=0?EQUAL] 229801480: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery) RepositoryAccessors in list = 2 229801481: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String 229801482: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig 229801483: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 229801484: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: getAccessor(ConfigQuery)::found a RepositoryAccessor 229801485: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] DBAccessor: DBAccessor.get(query)) 229801486: Jun 10 18:16:01.018 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] DBAccessor: Schema class = com.cisco.crs.outbound.CampaignConfig 229801487: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_CRA_HRDM_HRLicenseUtilizationStatsDumpThread-934-0-HRLicenseUtilizationStatsDumpThread] ConfigManagerImpl: No objects found: Exception=com.cisco.config.ConfigNotFoundException: Query returned 0 results 229801488: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION:com.cisco.config.ConfigNotFoundException: Query returned 0 results 229801489: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:535) 229801490: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManagerImpl.java:1446) 229801491: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.java:535) 229801492: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1147) 229801493: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1052) 229801494: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.crs.outbound.CampaignConfig.getCampaign(CampaignConfig.java:513) 229801495: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.historicalReporting.HRLicenseUtilizationStatsDumpThread.getOutboundPortsUsed(HRLicenseUtilizationStatsDumpThread.java:141) 229801496: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.historicalReporting.HRLicenseUtilizationStatsDumpThread.run(HRLicenseUtilizationStatsDumpThread.java:104) 229801497: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 229801498: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 229801499: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 229801500: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570) 229801501: Jun 10 18:16:01.020 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229801502: Jun 10 18:16:01.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,115,964,Exception=null 229801503: Jun 10 18:16:01.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,115,964,Exception=null 229801504: Jun 10 18:16:01.433 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: Entering cleanupRmCm 229801505: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042180 229801506: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043414 229801507: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042183 229801508: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037738 229801509: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038665 229801510: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41064022 229801511: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037123 229801512: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037122 229801513: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032785 229801514: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41064013 229801515: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037741 229801516: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037740 229801517: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036976 229801518: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037748 229801519: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037749 229801520: Jun 10 18:16:01.433 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065027 229801521: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037744 229801522: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042175 229801523: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037347 229801524: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038791 229801525: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037752 229801526: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065030 229801527: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032508 229801528: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037753 229801529: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032799 229801530: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065033 229801531: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037750 229801532: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065032 229801533: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036966 229801534: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037757 229801535: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037758 229801536: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038922 229801537: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41094419 229801538: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037755 229801539: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038923 229801540: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036192 229801541: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037756 229801542: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038924 229801543: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038926 229801544: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038927 229801545: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043439 229801546: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069088 229801547: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038119 229801548: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038118 229801549: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038546 229801550: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 12591865/2 229801551: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047222 229801552: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033292 229801553: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038024 229801554: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062201 229801555: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033392 229801556: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033391 229801557: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038029 229801558: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038635 229801559: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037764 229801560: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033394 229801561: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037000 229801562: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037763 229801563: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037762 229801564: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043440 229801565: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037766 229801566: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043445 229801567: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042193 229801568: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043449 229801569: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061507 229801570: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061508 229801571: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061505 229801572: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061506 229801573: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061503 229801574: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061504 229801575: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042296 229801576: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061501 229801577: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061502 229801578: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036893 229801579: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036890 229801580: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061509 229801581: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037014 229801582: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032624 229801583: Jun 10 18:16:01.434 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069111 229801584: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038757 229801585: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069113 229801586: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069114 229801587: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069115 229801588: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039946 229801589: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039944 229801590: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043453 229801591: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062327 229801592: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41031511 229801593: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038045 229801594: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038184 229801595: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41031510 229801596: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038189 229801597: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039810 229801598: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038764 229801599: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038765 229801600: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038041 229801601: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036864 229801602: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036866 229801603: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062334 229801604: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037894 229801605: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043469 229801606: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063134 229801607: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043468 229801608: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043467 229801609: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043466 229801610: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043465 229801611: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038233 229801612: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038954 229801613: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043471 229801614: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038891 229801615: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41064045 229801616: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038898 229801617: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038172 229801618: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039940 229801619: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038032 229801620: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038779 229801621: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 12591838/2 229801622: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039824 229801623: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038366 229801624: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41064043 229801625: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037715 229801626: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038161 229801627: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038882 229801628: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 11722701/4 229801629: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038780 229801630: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039335 229801631: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038785 229801632: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062149 229801633: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038788 229801634: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037321 229801635: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047777 229801636: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038353 229801637: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038354 229801638: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036844 229801639: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036845 229801640: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 12591817/2 229801641: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038676 229801642: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038673 229801643: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038259 229801644: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038056 229801645: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037317 229801646: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039461 229801647: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032596 229801648: Jun 10 18:16:01.435 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069149 229801649: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042226 229801650: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038995 229801651: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062064 229801652: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039997 229801653: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032701 229801654: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062055 229801655: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038470 229801656: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063104 229801657: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036125 229801658: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069150 229801659: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038987 229801660: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069152 229801661: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038712 229801662: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036820 229801663: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069138 229801664: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069139 229801665: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033130 229801666: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038071 229801667: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069550 229801668: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035076 229801669: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035074 229801670: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035075 229801671: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038998 229801672: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062049 229801673: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069142 229801674: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036212 229801675: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069144 229801676: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039208 229801677: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069146 229801678: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035072 229801679: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069145 229801680: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035073 229801681: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035070 229801682: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069147 229801683: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039427 229801684: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035071 229801685: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033100 229801686: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042206 229801687: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069127 229801688: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042201 229801689: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069128 229801690: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 11506983/6 229801691: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038841 229801692: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035039 229801693: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062082 229801694: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035038 229801695: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035045 229801696: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047195 229801697: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035046 229801698: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035047 229801699: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035048 229801700: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035041 229801701: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039537 229801702: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035042 229801703: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035043 229801704: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062077 229801705: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035044 229801706: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41030055 229801707: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038432 229801708: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069136 229801709: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 11506998/6 229801710: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038737 229801711: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41030056 229801712: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035040 229801713: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038495 229801714: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069133 229801715: Jun 10 18:16:01.436 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047197 229801716: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069131 229801717: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039601 229801718: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047196 229801719: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033211 229801720: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069116 229801721: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069117 229801722: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063596 229801723: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069118 229801724: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039863 229801725: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069119 229801726: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039557 229801727: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035049 229801728: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047181 229801729: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062069 229801730: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41031591 229801731: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062068 229801732: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062067 229801733: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069124 229801734: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069123 229801735: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069126 229801736: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039406 229801737: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069125 229801738: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069120 229801739: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047186 229801740: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41047185 229801741: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069122 229801742: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069121 229801743: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063341 229801744: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062312 229801745: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063342 229801746: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035017 229801747: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035018 229801748: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035019 229801749: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062901 229801750: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037902 229801751: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 13591859/5 229801752: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032654 229801753: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037908 229801754: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037909 229801755: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032185 229801756: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41036928 229801757: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 12591880/2 229801758: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037906 229801759: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033413 229801760: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037907 229801761: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037686 229801762: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037688 229801763: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035408 229801764: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042271 229801765: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039663 229801766: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035020 229801767: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037403 229801768: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063966 229801769: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035022 229801770: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41038812 229801771: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035021 229801772: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061511 229801773: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035024 229801774: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039764 229801775: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41061510 229801776: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035023 229801777: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035026 229801778: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035025 229801779: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035029 229801780: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035027 229801781: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063433 229801782: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062913 229801783: Jun 10 18:16:01.437 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035028 229801784: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062092 229801785: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063432 229801786: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035033 229801787: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035032 229801788: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41062089 229801789: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035031 229801790: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035030 229801791: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063340 229801792: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035037 229801793: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035036 229801794: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035035 229801795: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035034 229801796: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037030 229801797: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037925 229801798: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RIMgrAddressCallObserver: List of calls returned from JTAPI: 11723024/4 229801799: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037923 229801800: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037920 229801801: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069740 229801802: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41033144 229801803: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039120 229801804: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41032727 229801805: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41063571 229801806: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065047 229801807: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035528 229801808: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065046 229801809: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035527 229801810: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065048 229801811: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035525 229801812: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035524 229801813: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037148 229801814: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41069736 229801815: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037916 229801816: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065045 229801817: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41034016 229801818: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037919 229801819: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042254 229801820: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41039652 229801821: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043406 229801822: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037513 229801823: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037152 229801824: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037151 229801825: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065038 229801826: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035015 229801827: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41037153 229801828: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065037 229801829: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035014 229801830: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035013 229801831: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035012 229801832: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065035 229801833: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41043403 229801834: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035011 229801835: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41042164 229801836: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41035010 229801837: Jun 10 18:16:01.438 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] Agent: Checkcontacts for agent: 41065039 229801838: Jun 10 18:16:01.438 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: RsrcMgr cleanup done 229801839: Jun 10 18:16:01.438 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: Entering cleanupRmCmContactTable() 229801840: Jun 10 18:16:01.438 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: Running cleanup in ContactMgr 229801841: Jun 10 18:16:01.438 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: Cleanup in ContactMgr complete 229801842: Jun 10 18:16:01.438 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: ContactMgr cleanup done 229801843: Jun 10 18:16:01.563 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : mainMenu: Day of Week 229801844: Jun 10 18:16:01.563 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Time of Day 229801845: Jun 10 18:16:01.563 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Select Resource (--Triggering Contact-- from CSQOpc2) 229801846: Jun 10 18:16:01.563 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: Executing-CSQ SelectResourceStep 229801847: Jun 10 18:16:01.565 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: Checking if rsrc allocated 229801848: Jun 10 18:16:01.565 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: calling rm.allocateResource() for icdContact 78831930 [11723066/4] (241737) for CSQ3 229801849: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] RsrcMgr: RsrcMgr.allocateResource(3, 78831930 [11723066/4]) 229801850: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ESD: ESD 3 A_CSQ_ETAM_DUVIDA .allocateRsrc(78831930 [11723066/4]) 229801851: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: AllocateRsrcMsg (ESD:3 Contact ID:54736 CallID:11723066/4) 229801852: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:3 Contact ID:54736 CallID:11723066/4)) 229801853: Jun 10 18:16:01.565 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .enqueue(3) 229801854: Jun 10 18:16:01.565 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .enqueue(3)(Queue ID:116129) 229801855: Jun 10 18:16:01.565 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 229801856: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192.allocateRsrc(78831930) 229801857: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .allocateRsrc(78831930 [11723066/4]) 229801858: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .removeRsrcFromAllArls() 229801859: Jun 10 18:16:01.565 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .setAllocatedResource(41036192) 229801860: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .addContact(78831930 [11723066/4], IAQ, false 229801861: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41036192 .addContactCommon(78831930 [11723066/4], IAQ, false 229801862: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41036192 .addAssociatedContact(Contact:RmCm contact 78831930[11723066/4] (241737) 229801863: Jun 10 18:16:01.565 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Contact: RmCm contact 78831930[11723066/4] (241737) .addAssociatedResource(41036192) 229801864: Jun 10 18:16:01.565 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41036192 New State:RESERVED Old State:AVAILABLE Reason code:0 229801865: Jun 10 18:16:01.565 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact54736 229801866: Jun 10 18:16:01.565 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229801867: Jun 10 18:16:01.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .setWrapupData(11723066/4, null) 229801868: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229801869: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\cm.aef 229801870: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229801871: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229801872: Jun 10 18:16:01.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229801873: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute Task 43001146135 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146135 Start time (ms): 1560201361566 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@1a912fd} } Number of executed steps: 0 Current step: Start <<<<< 229801874: Jun 10 18:16:01.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] RsrcMgr: RsrcMgr.allocateResource(3, 78831930 [11723066/4]) returning 41036192 229801875: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, agentDN:41036192, agentID:41036192, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = 41036192, agentExtension = 41036192, agentID_Long = 41036192 } to outboundQ 229801876: Jun 10 18:16:01.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: Found available resource 229801877: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146135 : Start 229801878: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229801879: Jun 10 18:16:01.566 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallContact: ConnectingFlag is set true, call contact: 11723066/4 229801880: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146135 : GetCSQProperties 229801881: Jun 10 18:16:01.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: Connecting to resource 229801882: Jun 10 18:16:01.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] GetESDPropertiesStep: Task:43001146135 Executing GetESDPropertiesStep 229801883: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] to various sockets } 229801884: Jun 10 18:16:01.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: Performing consult xfer 229801885: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146135 : Switch String ( cqc ) 229801886: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801887: Jun 10 18:16:01.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192, available on ESD: 3 229801888: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146135 : InsertContactFIFO 229801889: Jun 10 18:16:01.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] InsertContactFIFOStep: Task:43001146135 Executing InsertContactFIFOStep 229801890: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675655,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229801891: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146135 : End 229801892: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675655-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675655-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801893: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229801894: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801895: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675655-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229801896: Jun 10 18:16:01.566 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallContact: RmCm contact 78831930[11723066/4] (241737) .setProcessSessionCancelledExecuted(false) 229801897: Jun 10 18:16:01.566 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41036192, state:9, csqID:3) 229801898: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146135 Start time (ms): 1560201361566 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@1a912fd} } Number of executed steps: 5 Current step: End <<<<< 229801899: Jun 10 18:16:01.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Notifying Debug task Ended 229801900: Jun 10 18:16:01.566 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, transfer(41036192, 12000, ACKNOWLEDGED) 229801901: Jun 10 18:16:01.566 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 118000270648 session seq num 1 229801902: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675655] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675655,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229801903: Jun 10 18:16:01.566 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675655,Original thread priority=null,Time=null,Exception=null 229801904: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: got contactQueuedEvent 229801905: Jun 10 18:16:01.567 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-16] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1430129880 229801906: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633073,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44838,Original thread priority=null,Time=null,Exception=null 229801907: Jun 10 18:16:01.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] RsrcMgr: isCTIRoutePoint, addr: 1430129880:false 229801908: Jun 10 18:16:01.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229801909: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801910: Jun 10 18:16:01.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229801911: Jun 10 18:16:01.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229801912: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633073-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633073-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801913: Jun 10 18:16:01.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():monCall is null 229801914: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633073-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229801915: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 7, CSDID: 3, callingDeviceID: 1430129880, calledDeviceID: 41039696} to BM clients 229801916: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 7, CSDID: 3, callingDeviceID: 1430129880, calledDeviceID: 41039696 } to outboundQ 229801917: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: before getting a lock on Rmcontact 229801918: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633073] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633073,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801919: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44838] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44838,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633073,Original thread priority=null,Time=null,Exception=null 229801920: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 229801921: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2616, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 1430129880, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: [] to various sockets } 229801922: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801923: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675656,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44846,Original thread priority=null,Time=null,Exception=null 229801924: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675656,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229801925: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2616, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 1430129880, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229801926: Jun 10 18:16:01.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229801927: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633074,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44796,Original thread priority=null,Time=null,Exception=null 229801928: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2616, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 1430129880, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229801929: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633074-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633074-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801930: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633074-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229801931: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633074] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633074,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801932: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44796] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44796,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633074,Original thread priority=null,Time=null,Exception=null 229801933: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675656-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675656-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801934: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675656-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229801935: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675656] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675656,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229801936: Jun 10 18:16:01.568 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44846] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44846,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675656,Original thread priority=null,Time=null,Exception=null 229801937: Jun 10 18:16:01.573 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229801938: Jun 10 18:16:01.573 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229801939: Jun 10 18:16:01.573 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229801940: Jun 10 18:16:01.573 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229801941: Jun 10 18:16:01.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= ConsultCallActive 229801942: Jun 10 18:16:01.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= ConnCreatedEv 2616:UCCX CTI Port:1 229801943: Jun 10 18:16:01.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= ConnConnectedEv 2616:UCCX CTI Port:1 229801944: Jun 10 18:16:01.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallCtlConnInitiatedEv 2616:UCCX CTI Port:1 229801945: Jun 10 18:16:01.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= TermConnCreatedEv UCCX_2616 229801946: Jun 10 18:16:01.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= TermConnActiveEv UCCX_2616 229801947: Jun 10 18:16:01.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallCtlTermConnTalkingEv UCCX_2616 229801948: Jun 10 18:16:01.581 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallCtlConnDialingEv 2616:UCCX CTI Port:1 229801949: Jun 10 18:16:01.581 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781521-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got CallCtlConnDialingEv 2616:UCCX CTI Port:1, events on the AddressCallObserver. 229801950: Jun 10 18:16:01.583 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781498-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got CallCtlConnEstablishedEv 2616:UCCX CTI Port:1, events on the AddressCallObserver. 229801951: Jun 10 18:16:01.583 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallCtlConnEstablishedEv 2616:UCCX CTI Port:1 229801952: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:101:3349313/1 Unknown event. eventID:106:3349313/1 Unknown event. eventID:106:3349313/1 229801953: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229801954: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: CiscoCallCtlConnOfferedEv received eventcause: 100 229801955: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:109:3349313/13349313/1 229801956: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallInProgressEv: cause100 229801957: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: cause100 229801958: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: getCiscoFeatureReason: 12 229801959: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: calledAddress: 41036192 229801960: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callingAddress: 2616 229801961: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: current called Address is 41036192 229801962: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callID: 3349313/1 229801963: Jun 10 18:16:01.585 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229801964: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: callContact null 229801965: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41036192 connState: 49 229801966: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resID: 41036192 connState: 51 229801967: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: resourceId: 41036192 229801968: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoCallCtlConnOfferedEv: Resource: Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192 229801969: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229801970: Jun 10 18:16:01.585 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:3349313/1 CallCtlConnEstablishedEv 3349313/1 229801971: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41036192 229801972: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41036192 229801973: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41036192 229801974: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41036192 229801975: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229801976: Jun 10 18:16:01.586 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229801977: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20126529 [3349313/1], address 2616, calling party 2616, and called party 41036192 229801978: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229801979: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229801980: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20126529 [3349313/1] and agent null being ignored because orig isn't a logged in agent 229801981: Jun 10 18:16:01.586 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229801982: Jun 10 18:16:01.659 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:104:3349313/1 Unknown event. eventID:203:3349313/1 Unknown event. eventID:116:3349313/1 Unknown event. eventID:119:3349313/1 CallCtlTermConnRingingEv 3349313/1 229801983: Jun 10 18:16:01.659 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnRingingEv received for call 20126529 [3349313/1] and agent 41036192 229801984: Jun 10 18:16:01.660 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229801985: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349313/1 41036192 229801986: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229801987: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229801988: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229801989: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229801990: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229801991: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349313/1 Rsrc: 41036192 CallingAddr: 2616 LRAddr:null Type:PrimaryConsult(1) 229801992: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: call class= 2 229801993: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229801994: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229801995: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229801996: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229801997: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: handleAgentOutboundCall Checking whether the call is agent outbound. Key is AgentOutboundContactKey [agentPhoneNumber=41036192, contactPhoneNumber=2616] 229801998: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229801999: Jun 10 18:16:01.660 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= ConnCreatedEv 41036192:UCCX AGENT:1 229802000: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:41036192 ID:3349313/1 Type:PRIMARY CONSULT) 229802001: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 processSessionOfferedMsg(SessionOfferedMsg (Rsrc:41036192 ID:3349313/1 Type:PRIMARY CONSULT)) 229802002: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .addActiveCall(3349313/1) 229802003: Jun 10 18:16:01.660 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781520-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got ConnInProgressEv 41036192:UCCX AGENT:1, CallCtlConnOfferedEv 41036192:UCCX AGENT:1, events on the AddressCallObserver. 229802004: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .setDeviceState(DEVICE_TALKING) from DEVICE_IDLE 229802005: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: callId is: 3349313/1 callIDInt is:20126529callerID is:2616 229802006: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId is3349313/1 229802007: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 78831930 and agent 41036192 229802008: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1 229802009: Jun 10 18:16:01.660 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= ConnInProgressEv 41036192:UCCX AGENT:1 229802010: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION 229802011: Jun 10 18:16:01.660 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallCtlConnOfferedEv 41036192:UCCX AGENT:1 229802012: Jun 10 18:16:01.660 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent:processSessionOfferedmsg: IcdContactIDStr when callClass==PRIMARY_CONSULT_CONTACT is:11723066/4 229802013: Jun 10 18:16:01.660 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802014: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent:processSessionOfferedMsgCommon- consultCallId is:3349313/1 229802015: Jun 10 18:16:01.661 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781524-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got ConnAlertingEv 41036192:UCCX AGENT:1, CallCtlConnAlertingEv 41036192:UCCX AGENT:1, events on the AddressCallObserver. 229802016: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId is3349313/1 229802017: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 78831930 and agent 41036192 229802018: Jun 10 18:16:01.661 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= ConnAlertingEv 41036192:UCCX AGENT:1 229802019: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1 229802020: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION 229802021: Jun 10 18:16:01.661 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallCtlConnAlertingEv 41036192:UCCX AGENT:1 229802022: Jun 10 18:16:01.661 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: conferenceQueued flag is: false call contact: 11723066/4 229802023: Jun 10 18:16:01.661 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54736 229802024: Jun 10 18:16:01.661 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192 contact type PRIMARY CONSULT Secondary call ID 3349313/1 session 118000270648 session seq num 1 isRedirectFromWF false 229802025: Jun 10 18:16:01.661 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802026: Jun 10 18:16:01.661 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229802027: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 78831930 and agent 41036192 229802028: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 Contacts:Contact ID:78831930 [11723066/4] Contact Class:IAQ App Contact Id:54736 229802029: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 PrevState: AVAILABLE PrevStateSet:true 229802030: Jun 10 18:16:01.661 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-2] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41036192 229802031: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229802032: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 41036192:false 229802033: Jun 10 18:16:01.661 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-2] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1430129880 229802034: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 1430129880:false 229802035: Jun 10 18:16:01.661 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-2] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41036192 229802036: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 41036192:false 229802037: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229802038: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():noOfCalls=19 229802039: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229802040: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802041: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=97 229802042: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():CallControlState=83 229802043: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():termState=97 229802044: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802045: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=97 229802046: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():CallControlState=83 229802047: Jun 10 18:16:01.661 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():termState=97 229802048: Jun 10 18:16:01.662 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():noOfCalls=19 229802049: Jun 10 18:16:01.662 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] JtapiRIMgr: getAllDevicesForCall():monCall is null 229802050: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, connectionCallID: 78831930, lineType: 3, skillGroupNumber: 3, serviceNumber: 7, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41036192, alertingDeviceID: 41036192, callingDeviceID: 1430129880, calledDeviceID: 41036192, lastRedirectDeviceID: 41039696, secondaryCallID: 20126529, ani: null, dnis: 41036192, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229802051: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: Got contact presented event 229802052: Jun 10 18:16:01.662 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-2] Resource: Resource.getContactExtType() returning value 1 for contact 78831930 and agent 41036192 229802053: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229802054: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41036192, alertingDeviceID: 41036192, callingDeviceID: 1430129880, calledDeviceID: 41036192, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 20126529, ani: null, dnis: 41036192, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229802055: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802056: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675657,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44827,Original thread priority=null,Time=null,Exception=null 229802057: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41036192, alertingDeviceID: 41036192, callingDeviceID: 1430129880, calledDeviceID: 41036192, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 20126529, ani: null, dnis: 41036192, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229802058: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675657-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675657-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802059: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802060: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675657-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229802061: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633075,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229802062: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675657] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675657,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802063: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 41036192, alertingDeviceID: 41036192, callingDeviceID: 1430129880, calledDeviceID: 41036192, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 20126529, ani: null, dnis: 41036192, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802064: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44827] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44827,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675657,Original thread priority=null,Time=null,Exception=null 229802065: Jun 10 18:16:01.662 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633075-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633075-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802066: Jun 10 18:16:01.663 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633075-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229802067: Jun 10 18:16:01.663 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633075] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633075,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802068: Jun 10 18:16:01.663 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633075,Original thread priority=null,Time=null,Exception=null 229802069: Jun 10 18:16:01.774 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, TerminalConnection to Terminal: UCCX_2616 is HELD 229802070: Jun 10 18:16:01.774 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-CONN_EV:41036192] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultCallObserver RINGING 229802071: Jun 10 18:16:01.774 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-CONN_EV:41036192] CallImpl: Call.transferStarted(41036192) JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146133,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229802072: Jun 10 18:16:02.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,116,964,Exception=null 229802073: Jun 10 18:16:02.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,116,964,Exception=null 229802074: Jun 10 18:16:03.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,117,964,Exception=null 229802075: Jun 10 18:16:03.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,117,964,Exception=null 229802076: Jun 10 18:16:03.721 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:3349313/1 CallCtlConnEstablishedEv 3349313/1 TermConnActiveEv 3349313/1 CallCtlTermConnTalkingEv 3349313/1 229802077: Jun 10 18:16:03.721 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41036192 229802078: Jun 10 18:16:03.721 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41036192 229802079: Jun 10 18:16:03.721 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41036192 229802080: Jun 10 18:16:03.721 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41036192 229802081: Jun 10 18:16:03.721 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229802082: Jun 10 18:16:03.721 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802083: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20126529 [3349313/1], address 41036192, calling party 2616, and called party 41036192 229802084: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229802085: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229802086: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20126529 [3349313/1] and agent null being ignored because orig isn't a logged in agent 229802087: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processTermConnActiveEv featureReason:12 229802088: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv received for call 20126529 [3349313/1] and agent 41036192 229802089: Jun 10 18:16:03.722 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802090: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349313/1 41036192 229802091: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229802092: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781500-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got ConnConnectedEv 41036192:UCCX AGENT:1, CallCtlConnEstablishedEv 41036192:UCCX AGENT:1, events on the AddressCallObserver. 229802093: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802094: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802095: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802096: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802097: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= ConnConnectedEv 41036192:UCCX AGENT:1 229802098: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallCtlConnEstablishedEv 41036192:UCCX AGENT:1 229802099: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349313/1 Rsrc: 41036192 CallingAddr: 2616 LRAddr:null Type:PrimaryConsult(1) 229802100: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv for call 20126529 [3349313/1] and agent 41036192 being ignored for primary consult call 229802101: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-CONN_EV:41036192] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultCallObserver TALKING - CallCtlConnEstablished, [41036192:UCCX AGENT:1/(P1-ccx-cti_1) GCID=(1,3349313)->ACTIVE]->ESTABLISHED 229802102: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID for:SEP0C2724BA2A95 229802103: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = 0000000000331B410219618D00000000 229802104: Jun 10 18:16:03.722 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802105: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 20126529 [3349313/1] and agent 41036192 229802106: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ActionImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, Consult received Call TALKING, it's in correct state to transfer 229802107: Jun 10 18:16:03.722 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802108: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349313/1 41036192 229802109: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229802110: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781534-CONSULT_CALL_OBS:41036192] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultCallObserver():Received msg from original call Interrupted 229802111: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802112: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802113: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802114: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ConsultCallObserver: OrigCall=CallID:54736 MediaId:11723066/4 Task:43001146133, ConsultEvent= CallObservationEndedEv 229802115: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802116: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349313/1 Rsrc: 41036192 CallingAddr: 2616 LRAddr:null Type:PrimaryConsult(1) 229802117: Jun 10 18:16:03.722 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, transfer(41036192, consultCall) 229802118: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229802119: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229802120: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802121: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTalkingMsg (Rsrc:41036192 ID:3349313/1 Type:PRIMARY CONSULT cause:DEFAULT) 229802122: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:41036192 ID:3349313/1 Type:PRIMARY CONSULT cause:DEFAULT)) 229802123: Jun 10 18:16:03.722 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802124: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent processSessionTalkingMsg 3349313/1 41036192 being ignored because RmCm contact is null 229802125: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 Contacts:Contact ID:78831930 [11723066/4] Contact Class:IAQ App Contact Id:54736 229802126: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 PrevState: AVAILABLE PrevStateSet:true 229802127: Jun 10 18:16:03.722 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229802128: Jun 10 18:16:03.723 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781525-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got CiscoTermConnSelectChangedEv UCCX_2616, events on the AddressCallObserver. 229802129: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:101:11723066/4 Unknown event. eventID:106:11723066/4 Unknown event. eventID:106:11723066/4 229802130: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802131: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTransferStartEv 11723066/4 229802132: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 78831930[11723066/4] 229802133: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Agent.processNullController(78831930 [11723066/4], 20126529 [3349313/1]) 229802134: Jun 10 18:16:03.736 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781536-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got CiscoTransferStartEv, events on the AddressCallObserver. 229802135: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: getConsultCallCalledAddress: returning 41036192 229802136: Jun 10 18:16:03.736 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802137: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349313/1 41036192 229802138: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229802139: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802140: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802141: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802142: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802143: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349313/1 Rsrc: 41036192 CallingAddr: 2616 LRAddr:null Type:PrimaryConsult(1) 229802144: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Agent.processNullController(78831930 [11723066/4], 20126529 [3349313/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem 229802145: Jun 10 18:16:03.736 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802146: Jun 10 18:16:03.736 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802147: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781519-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got ConnDisconnectedEv 41036192:UCCX AGENT:1, CallCtlConnDisconnectedEv 41036192:UCCX AGENT:1, events on the AddressCallObserver. 229802148: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781537-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got TermConnDroppedEv UCCX_2616, CallCtlTermConnDroppedEv UCCX_2616, ConnDisconnectedEv 2616:UCCX CTI Port:1, CallCtlConnDisconnectedEv 2616:UCCX CTI Port:1, CallInvalidEv, events on the AddressCallObserver. 229802149: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781530-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got CiscoTransferEndEv, events on the AddressCallObserver. 229802150: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781539-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got CallObservationEndedEv, events on the AddressCallObserver. 229802151: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallImpl: Call.transferAnswered(41036192) JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146133,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229802152: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781527-CALL_EVENT_LOG:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 Got CallObservationEndedEv, events on the AddressCallObserver. 229802153: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallImpl: Call.transferring(41036192) JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146133,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229802154: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781532-CALL_TRANSFER_END:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 229802155: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-CALL_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, got TransferStart event, and final call 11723066/4 is the same as the consult call, Transferred call in event (P1-ccx-cti_1) GCID=(1,3349313)->INVALID 229802156: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781522-CALL_TRANSFER_START:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 229802157: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 gets TermConnDroppedEv, meta code:134, cause code:100 229802158: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, TerminalConnection to Terminal: UCCX_2616 is DROPPED, 11723066/4, call transferring, Redirecting:false 229802159: Jun 10 18:16:03.747 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] CallImpl: Call.abandoned() - transferring JTAPICallContact[id=54736,implId=11723066/4,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146133,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229802160: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] CallImpl: CallID:54736 MediaId:11723066/4 is (re)added to call session mapping in Session[id=001-0x1b795d3d38,parent=null,active=true,state=SESSION_IN_USE,time=1560201311640] 229802161: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] CallImpl: Call.transferred(41036192) - transferring JTAPICallContact[id=54736,implId=11723066/4,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146133,session=118000270648,seq num=1,cn=41030098,dn=41030098,cgn=1430129880,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000B2E13A044F149000000000,DestProtocolCallRef=null,TP=2616] 229802162: Jun 10 18:16:03.748 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: transfer successful, return CONNECTED branch 229802163: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, released TP[type=Cisco CTI Port,id=315,implId=2616,active=false,state=IDLE] from 41030098, and releasing udpPort 29282 229802164: Jun 10 18:16:03.748 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: ICDContactAdapter 316879 : ContactConnected received for App FW contact 54736, iefSourceContact is 78831930 [11723066/4] (241737) 229802165: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_HANDLED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229802166: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_HANDLED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229802167: Jun 10 18:16:03.748 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionAnsweredMsg (Rsrc:11723066/4 ID:41036192 Type:IAQ) 229802168: Jun 10 18:16:03.748 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] CallContact: ConnectingFlag is set false, call contact: 11723066/4 229802169: Jun 10 18:16:03.748 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146133 SelectResourceStep: Clear handler for RsrcUnavailableInterruption 229802170: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-TERM_CONN_EV:2616] InCallObserverImpl: CallID:54736 MediaId:11723066/4 Task:43001146133 com.cisco.jtapi.TermObservationEndedEvImpl received 229802171: Jun 10 18:16:03.748 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802172: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_CONNECTED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229802173: Jun 10 18:16:03.748 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: ContactConnected: Setting allocated resource to null for App FW contact:54736 229802174: Jun 10 18:16:03.748 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Set Contact Info (--Triggering Contact--, handled) 229802175: Jun 10 18:16:03.748 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .setAllocatedResource(null) 229802176: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-CALL_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, got TransferEnd event, finalCall: (P1-ccx-cti_1) GCID=(4,11723066)->INVALID, consultCall: (P1-ccx-cti_1) GCID=(4,11723066)->INVALID, success: true, transferStart: false 229802177: Jun 10 18:16:03.748 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Goto terminate 229802178: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_CONNECTED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229802179: Jun 10 18:16:03.748 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : terminate: 229802180: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-CALL_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, got TransferEnd event, finalCall: (P1-ccx-cti_1) GCID=(4,11723066)->INVALID, consultCall: (P1-ccx-cti_1) GCID=(4,11723066)->INVALID, success: true, transferStart: false 229802181: Jun 10 18:16:03.748 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146133 : Terminate (--Triggering Contact--) 229802182: Jun 10 18:16:03.748 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2616-374-632-CALL_EV:2616] RequestImpl: CallID:54736 MediaId:11723066/4 Task:43001146133, got TransferStart event, and final call 11723066/4 is the same as the consult call, Transferred call in event (P1-ccx-cti_1) GCID=(1,3349313)->INVALID 229802183: Jun 10 18:16:03.749 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54736, Contact is inactive when getting channel at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823) at com.cisco.contact.Contact.getChannel(Contact.java:1527) at com.cisco.wf.steps.ivr.TerminateStep.execute(TerminateStep.java:140) at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229802184: Jun 10 18:16:03.749 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14-TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229802185: Jun 10 18:16:03.749 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-14] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116b15_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-14,Thread priority=5,Original Thread=null,Original thread priority=null,Time=12,986,Exception=null 229802186: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoCallChangedEv 3349313/1 229802187: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802188: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:11723066/4 CallCtlConnEstablishedEv 11723066/4 Unknown event. eventID:116:11723066/4 TermConnActiveEv 11723066/4 CallCtlTermConnTalkingEv 11723066/4 229802189: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41036192 229802190: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41036192 229802191: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41036192 229802192: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41036192 229802193: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = null 229802194: Jun 10 18:16:03.753 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802195: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:78831930 [11723066/4], address 41036192, calling party 2616, and called party 41036192 229802196: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229802197: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229802198: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 78831930 [11723066/4] and agent null being ignored because orig isn't a logged in agent 229802199: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processTermConnActiveEv featureReason:2 229802200: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv received for call 78831930 [11723066/4] and agent 41036192 229802201: Jun 10 18:16:03.753 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802202: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 11723066/4 41036192 229802203: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 78831930 [11723066/4] has internal type IAQ, contact type: IAQ for agent 41036192 229802204: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802205: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802206: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 11723066/4 Rsrc: 41036192 CallingAddr: 2616 LRAddr:null Type:IAQ(Normal) 229802207: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 78831930 [11723066/4] and agent 41036192 and connection state of calledAddress(41036192) is 51 229802208: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229802209: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229802210: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnActiveEv, CallID 78831930[11723066/4] and Rsrc: 41036192; CiscoCall.getCurrentCallingAddress returned: 1430129880 229802211: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID for:SEP0C2724BA2A95 229802212: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Protocol Call Ref = 0000000000B2E13A0219618D00000000 229802213: Jun 10 18:16:03.753 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802214: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 78831930 [11723066/4] and agent 41036192 229802215: Jun 10 18:16:03.753 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802216: Jun 10 18:16:03.753 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:41036192 ID:11723066/4 Type:IAQ) 229802217: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .processSessionActiveMsg(SessionActiveMsg (Rsrc:41036192 ID:11723066/4 Type:IAQ)) 229802218: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING 229802219: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 11723066/4 41036192 229802220: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 78831930 [11723066/4] has internal type IAQ, contact type: IAQ for agent 41036192 229802221: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802222: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802223: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 11723066/4 Rsrc: 41036192 CallingAddr: 2616 LRAddr:2616 Type:IAQ(Normal) 229802224: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .processSessionActiveMsg: CallEventData contains: eventReasonCode=-1 229802225: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: processSessionActiveMsg The contact id retreived from message is 11723066/4. The call class passed is IAQ 229802226: Jun 10 18:16:03.754 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802227: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229802228: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229802229: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .addActiveCall(11723066/4) 229802230: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING 229802231: Jun 10 18:16:03.754 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802232: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802233: Jun 10 18:16:03.754 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802234: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:11723066/4 CallCtlConnEstablishedEv 11723066/4 229802235: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41036192 229802236: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41036192 229802237: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41036192 229802238: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41036192 229802239: Jun 10 18:16:03.754 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802240: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802241: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802242: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:78831930 [11723066/4], address 2616, calling party 2616, and called party 41036192 229802243: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229802244: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229802245: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 78831930 [11723066/4] and agent null being ignored because orig isn't a logged in agent 229802246: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802247: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent.createGenericAgentCallContact(11723066/4, CONTACT_RECEIVED) 229802248: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:3349313/1 CallCtlConnDisconnectedEv3349313/1 229802249: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802250: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:117:3349313/1 CallCtlTermConnDroppedEv 3349313/1 Unknown event. eventID:107:3349313/1 CallCtlConnDisconnectedEv3349313/1 CallInvalidEv 3349313/1 229802251: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnDroppedEv received for call 20126529 [3349313/1] and agent 41036192 229802252: Jun 10 18:16:03.754 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802253: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 3349313/1 41036192 229802254: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: contactInfo is null 229802255: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802256: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802257: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802258: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802259: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 3349313/1 Rsrc: 41036192 CallingAddr: 2616 LRAddr:null Type:PrimaryConsult(1) 229802260: Jun 10 18:16:03.754 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr getCallingDeviceStr 229802261: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr currentCallingAddress retrieved. 229802262: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr CallingDeviceStr retreived: 2616 229802263: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Session 118000270648 .answerContact(54736, 54739) in TermConnActiveEv for call 78831930 [11723066/4] and agent 41036192 229802264: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.replaceAppContactsInSession(54736, 54739, 118000270648) 229802265: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallInvalidEv received for call:20126529 [3349313/1] 229802266: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802267: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCallInvalidEv: getCiscoFeatureReason: 2 isBlindTransferToUnmonitoredExtn: null isBlindTransferred: null 229802268: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: ICDContactAdapter 316882 : ContactSessionChanged received for App FW contact 54739, iefSourceContact is 78831930 [11723066/4] (241737) 229802269: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802270: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229802271: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:103:3349313/1 229802272: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802273: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .setAppContact(54739) from 54736 229802274: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:11723066/4 CallCtlConnDisconnectedEv11723066/4 229802275: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Setting ANI of App contact 54739 from 1430129880 to 1430129880 in TermConnActiveEv for call 78831930 [11723066/4] and agent 41036192 229802276: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactXferredBetweenSameAgentExtns is returning FALSE 229802277: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Current CalledDevice: 41036192 229802278: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Current CallingNumber: 1430129880 229802279: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Setting the calling number of appContact to 1430129880 229802280: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .dequeueAll(CONNECTED_TO_RESOURCE) 229802281: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.removeContactResourceTuple(11723066/4) removing resource 2616 229802282: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2616 229802283: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54739 229802284: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 78831930[11723066/4] (241737) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED 229802285: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192 contact type IAQ session 118000270648 session seq num 1 229802286: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54739 229802287: Jun 10 18:16:03.755 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229802288: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 78831930[11723066/4] (241737) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED 229802289: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 78831930[11723066/4] (241737) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229802290: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 118000270648 session seq num 1 229802291: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 11723066/4 229802292: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802293: Jun 10 18:16:03.755 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41036192 229802294: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:106:11723066/4 229802295: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802296: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:105:11723066/4 CallCtlConnEstablishedEv 11723066/4 229802297: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 41036192:false 229802298: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver startPCAnnouncement for currentCalledAddr:41036192 229802299: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal check for active remote destination for :41036192 229802300: Jun 10 18:16:03.755 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229802301: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] PersistentConnection: PersistentConnection::getRDTerminal address does not have terminal with active remote destination41036192 229802302: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address in processCallCtlConnEstablishedEv :41036192 229802303: Jun 10 18:16:03.755 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1430129880 229802304: Jun 10 18:16:03.755 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802305: Jun 10 18:16:03.755 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 1430129880:false 229802306: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:78831930 [11723066/4], address 1430129880, calling party 2616, and called party 41036192 229802307: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41036192 229802308: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41036192 229802309: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 78831930 [11723066/4] and agent null being ignored because orig isn't a logged in agent 229802310: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802311: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTransferEndEv 11723066/4 229802312: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 78831930[11723066/4] 229802313: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802314: Jun 10 18:16:03.756 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41036192 229802315: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 41036192:false 229802316: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():noOfCalls=19 229802317: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229802318: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:13592037/5 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229802319: Jun 10 18:16:03.756 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802320: Jun 10 18:16:03.756 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 78831930[11723066/4] (241737) .removeConnectedResource(2616) 229802321: Jun 10 18:16:03.756 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802322: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 78831930 and agent 41036192 229802323: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41036192 New State:IN_SESSION Old State:RESERVED Reason code:0 229802324: Jun 10 18:16:03.756 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229802325: Jun 10 18:16:03.756 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54739 229802326: Jun 10 18:16:03.756 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11723066/4] 78831930 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 2616 contact type IAQ session 118000270648 session seq num 1 229802327: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41036192 New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0 229802328: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802329: Jun 10 18:16:03.756 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RouteAndQueueSubsystemLogger: Returning Voice Call Interruptible flag as true 229802330: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229802331: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229802332: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 Contacts:Contact ID:78831930 [11723066/4] Contact Class:IAQ App Contact Id:54739 229802333: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 PrevState: AVAILABLE PrevStateSet:true 229802334: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229802335: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTalkingMsg (Rsrc:41036192 ID:11723066/4 Type:IAQ cause:DEFAULT) 229802336: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:41036192 ID:11723066/4 Type:IAQ cause:DEFAULT)) 229802337: Jun 10 18:16:03.756 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802338: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():termState=98 229802339: Jun 10 18:16:03.756 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802340: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802341: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229802342: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229802343: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():termState=98 229802344: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 78831930 and agent 41036192 229802345: Jun 10 18:16:03.756 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, connectionCallID: 78831930, lineType: 3, monitoredDeviceDN: 41036192, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 3, answeringDeviceID: 41036192, callingDeviceID: 1430129880, calledDeviceID: 41036192, lastRedirectDeviceID: 2616, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73 } to outboundQ 229802346: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Inside isContactOnAnyMonitoredLine with Contact ExtType1 229802347: Jun 10 18:16:03.756 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Got contact connected event 229802348: Jun 10 18:16:03.756 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: returning isContactOnAnyMonitoredLine with: true 229802349: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] Resource: Resource.getContactExtType() returning value 1 for contact 78831930 and agent 41036192 229802350: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229802351: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 Contacts:Contact ID:78831930 [11723066/4] Contact Class:IAQ App Contact Id:54739 229802352: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 PrevState: AVAILABLE PrevStateSet:true 229802353: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229802354: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41036192, answeringDeviceID: 41036192, calledDeviceID: 41036192, callingDeviceID: 1430129880, lastRedirectDeviceID: 2616, remasks: [CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=78831930, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229802355: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:41036192 ID:3349313/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 229802356: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:41036192 ID:3349313/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null)) 229802357: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802358: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .removeActiveCall(3349313/1) 229802359: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229802360: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192.processSessionTerminatedMsg Handle TermConnDroppedEv for PRIMARY_CONSULT [3349313/1] 229802361: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675658,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44854,Original thread priority=null,Time=null,Exception=null 229802362: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .removeActiveCall(3349313/1) 229802363: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802364: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, eventCause: 65535, appId: -1, CSDID: -1} to BM clients 229802365: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802366: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675658-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675658-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802367: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 Contacts:Contact ID:78831930 [11723066/4] Contact Class:IAQ App Contact Id:54739 229802368: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41036192, answeringDeviceID: 41036192, calledDeviceID: 41036192, callingDeviceID: 1430129880, lastRedirectDeviceID: 2616, remasks: [CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=78831930, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229802369: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41036192 PrevState: AVAILABLE PrevStateSet:true 229802370: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 78831930, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ 229802371: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229802372: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Got contact dequeuedAll event 229802373: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionInvalidMsg (ID:3349313/1) 229802374: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675658-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229802375: Jun 10 18:16:03.757 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(3349313/1) returns null 229802376: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:3349313/1] being ignored because RmCm contact is null 229802377: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675658] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675658,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802378: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTransferEndMsg (Original Contact:11723066/4 Consult Contact:3349313/1 Transfer Success:true) 229802379: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44854] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44854,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675658,Original thread priority=null,Time=null,Exception=null 229802380: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .processSessionTransferEndMsg(SessionTransferEndMsg (Original Contact:11723066/4 Consult Contact:3349313/1 Transfer Success:true)) 229802381: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802382: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633076,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44835,Original thread priority=null,Time=null,Exception=null 229802383: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 78831930, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 41036192, answeringDeviceID: 41036192, calledDeviceID: 41036192, callingDeviceID: 1430129880, lastRedirectDeviceID: 2616, remasks: [CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=78831930, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229802384: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229802385: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, agentDN:41036192, agentID:41036192, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = 41036192, agentExtension = 41036192, agentID_Long = 41036192 } to outboundQ 229802386: Jun 10 18:16:03.757 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229802387: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():noOfCalls=19 229802388: Jun 10 18:16:03.757 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229802389: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802390: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229802391: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229802392: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():termState=98 229802393: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802394: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=98 229802395: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229802396: Jun 10 18:16:03.758 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():termState=98 229802397: Jun 10 18:16:03.758 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:2616, connectionCallID: 78831930, monitoredDeviceDN: 2616, releasingDeviceID: 2616, releasingDeviceType: 73 } to outboundQ 229802398: Jun 10 18:16:03.758 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229802399: Jun 10 18:16:03.758 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41036192, state:4, csqID:3) 229802400: Jun 10 18:16:03.758 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229802401: Jun 10 18:16:03.758 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, agentDN:41036192, agentID:41036192, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = 41036192, agentExtension = 41036192, agentID_Long = 41036192 } to outboundQ 229802402: Jun 10 18:16:03.758 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41036192, state:7, csqID:-1) 229802403: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633076-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633076-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802404: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 229802405: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 78831930, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null to various sockets } 229802406: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633076-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229802407: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802408: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633076] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633076,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229802409: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675659,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229802410: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44835] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44835,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633076,Original thread priority=null,Time=null,Exception=null 229802411: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 78831930, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802412: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675659-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675659-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802413: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802414: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675659-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229802415: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633077,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229802416: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 78831930, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802417: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229802418: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675659] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675659,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802419: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675659,Original thread priority=null,Time=null,Exception=null 229802420: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 229802421: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802422: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675660,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44830,Original thread priority=null,Time=null,Exception=null 229802423: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802424: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802425: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=3, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 2 229802426: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229802427: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802428: Jun 10 18:16:03.759 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802429: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229802430: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2616, releasingDeviceID: 2616, remasks: [CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=78831930, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229802431: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802432: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2616, releasingDeviceID: 2616, remasks: [CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=78831930, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802433: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802434: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 78831930, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 2616, releasingDeviceID: 2616, remasks: [CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=78831930, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 2 229802435: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229802436: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 229802437: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802438: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 2 229802439: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802440: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41036192, agentExtension=41036192, agentInstrument=null, agentID_Long=41036192, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=41036192, reqMaskExtension=41036192, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 3 229802441: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802442: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802443: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802444: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802445: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802446: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 78831930 } 229802447: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802448: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802449: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802450: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633077] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633077,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802451: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633077,Original thread priority=null,Time=null,Exception=null 229802452: Jun 10 18:16:03.760 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802453: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675660,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229802454: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802455: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 78831930 } 229802456: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675660,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802457: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802458: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802459: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675660] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675660,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802460: Jun 10 18:16:03.761 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44830] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44830,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675660,Original thread priority=null,Time=null,Exception=null 229802461: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229802462: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41036192 , Resource:41036192 229802463: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229802464: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:41036192 229802465: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229802466: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41036192 , Resource:41036192 229802467: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229802468: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStartedMsg (Rsrc:41036192 ID:null Type:UNKNOWN_CONTACT) 229802469: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:41036192 229802470: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:41036192 ID:null Type:UNKNOWN_CONTACT)) 229802471: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: contact for which the RTP msg is for this contact : Contact ID:78831930 [11723066/4] Contact Class:IAQ App Contact Id:54739 229802472: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: rtpCodec from the RTP msg is 10 229802473: Jun 10 18:16:03.806 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: isIAQ_CONSULT_CONTACT is set to false 229802474: Jun 10 18:16:03.807 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStartedMsg (Rsrc:41036192 ID:null Type:UNKNOWN_CONTACT) 229802475: Jun 10 18:16:03.807 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 229802476: Jun 10 18:16:03.807 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41036192 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:41036192 ID:null Type:UNKNOWN_CONTACT)) 229802477: Jun 10 18:16:03.807 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: contact for which the RTP msg is for this contact : Contact ID:78831930 [11723066/4] Contact Class:IAQ App Contact Id:54739 229802478: Jun 10 18:16:03.807 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192 contact type UNKNOWN_CONTACT 229802479: Jun 10 18:16:03.807 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: rtpCodec from the RTP msg is 10 229802480: Jun 10 18:16:03.807 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: isIAQ_CONSULT_CONTACT is set to false 229802481: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-20] CRACTIEventHandler: EventHandler:got contactRsrcRTPStartedEvent 229802482: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-20] CRACTIEventHandler: EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, monitorID: 0, peripheralID: 1, clientPort: 21966 , direction: 1 , RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 10 , connectionDeviceIDType: 0, connectionCallID: 78831930, connectionDeviceID: 41036192 } to outboundQ 229802483: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-20] CRACTIEventHandler: EventHandler:got contactRsrcRTPStarted 229802484: Jun 10 18:16:03.807 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 229802485: Jun 10 18:16:03.807 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Jessica Correia ID:41036192 IAQ Extn:41036192 contact type UNKNOWN_CONTACT 229802486: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 229802487: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler:got contactRsrcRTPStartedEvent 229802488: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 21966, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 10, ConnectionDeviceIDType: 0, ConnectionCallID: 78831930, ConnectionDeviceID: 41036192, ClientAddress: 10.2.203.4 to various sockets } 229802489: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:41036192, monitorID: 0, peripheralID: 1, clientPort: 21558 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 10 , connectionDeviceIDType: 0, connectionCallID: 78831930, connectionDeviceID: 41036192 } to outboundQ 229802490: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-6] CRACTIEventHandler: EventHandler:got contactRsrcRTPStarted 229802491: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802492: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675661,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44792,Original thread priority=null,Time=null,Exception=null 229802493: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 21966, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 10, ConnectionDeviceIDType: 0, ConnectionCallID: 78831930, ConnectionDeviceID: 41036192, ClientAddress: 10.2.203.4} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802494: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802495: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633078,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229802496: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 21966, direction: 1, RTPType: 0, bitRate: 0, echoCancellation: 0, packetSize: 20, payloadType: 10, ConnectionDeviceIDType: 0, ConnectionCallID: 78831930, ConnectionDeviceID: 41036192, ClientAddress: 10.2.203.4} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802497: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 229802498: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675661-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675661-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802499: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 21558, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 10, ConnectionDeviceIDType: 0, ConnectionCallID: 78831930, ConnectionDeviceID: 41036192, ClientAddress: 10.130.253.14 to various sockets } 229802500: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675661-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802501: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675661] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675661,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802502: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44792] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44792,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675661,Original thread priority=null,Time=null,Exception=null 229802503: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633078-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633078-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802504: Jun 10 18:16:03.807 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802505: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633078-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802506: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675662,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44831,Original thread priority=null,Time=null,Exception=null 229802507: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633078] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633078,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802508: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675662,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229802509: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633078,Original thread priority=null,Time=null,Exception=null 229802510: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 21558, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 10, ConnectionDeviceIDType: 0, ConnectionCallID: 78831930, ConnectionDeviceID: 41036192, ClientAddress: 10.130.253.14} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802511: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675662-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675662-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802512: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802513: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675662-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802514: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633079,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229802515: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675662] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675662,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802516: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 21558, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 10, ConnectionDeviceIDType: 0, ConnectionCallID: 78831930, ConnectionDeviceID: 41036192, ClientAddress: 10.130.253.14} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802517: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44831] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44831,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675662,Original thread priority=null,Time=null,Exception=null 229802518: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633079-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633079-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802519: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633079-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802520: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633079] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633079,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802521: Jun 10 18:16:03.808 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633079,Original thread priority=null,Time=null,Exception=null 229802522: Jun 10 18:16:03.975 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTermConnRecordingStartEv 11723066/4 229802523: Jun 10 18:16:03.975 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RsrcMgr: RsrcMgr.incrementRecordingInSession() RsrcMgr.numRecordingInSession = -8 229802524: Jun 10 18:16:03.975 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802525: Jun 10 18:16:03.975 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTermConnRecordingTargetInfoEv11723066/4 229802526: Jun 10 18:16:03.975 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: sss: CiscoTermConnRecordingTargetInfoEv processed. 229802527: Jun 10 18:16:03.975 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802528: Jun 10 18:16:04.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,118,964,Exception=null 229802529: Jun 10 18:16:04.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,118,964,Exception=null 229802530: Jun 10 18:16:04.681 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-18-TASK:0xa03116a1d_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145885 : Delay 1 sec 229802531: Jun 10 18:16:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-0-client_thread_5] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.2.203.44,port=41277,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=829593 } 229802532: Jun 10 18:16:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=829593 socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229802533: Jun 10 18:16:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229802534: Jun 10 18:16:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=829593 to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229802535: Jun 10 18:16:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802536: Jun 10 18:16:04.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633080,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44796,Original thread priority=null,Time=null,Exception=null 229802537: Jun 10 18:16:04.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633080-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633080-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802538: Jun 10 18:16:04.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633080-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802539: Jun 10 18:16:04.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633080] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633080,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802540: Jun 10 18:16:04.683 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44796] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44796,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633080,Original thread priority=null,Time=null,Exception=null 229802541: Jun 10 18:16:04.790 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Delay 1 sec 229802542: Jun 10 18:16:05.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,119,964,Exception=null 229802543: Jun 10 18:16:05.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,119,964,Exception=null 229802544: Jun 10 18:16:05.681 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-18-TASK:0xa03116a1d_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145885 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229802545: Jun 10 18:16:05.790 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-11-TASK:0xa03116b0e_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146126 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229802546: Jun 10 18:16:06.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,120,964,Exception=null 229802547: Jun 10 18:16:06.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,120,965,Exception=null 229802548: Jun 10 18:16:06.439 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: Entering cleanupRTDM() 229802549: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591897/2) returns 46146329 [12591897/2] 229802550: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591938/2) returns 46146370 [12591938/2] 229802551: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12592008/2) returns 46146440 [12592008/2] 229802552: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591925/2) returns 46146357 [12591925/2] 229802553: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591887/2) returns 46146319 [12591887/2] 229802554: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591994/2) returns 46146426 [12591994/2] 229802555: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591994/2) returns 46146426 [12591994/2] 229802556: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591887/2) returns 46146319 [12591887/2] 229802557: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591925/2) returns 46146357 [12591925/2] 229802558: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12592008/2) returns 46146440 [12592008/2] 229802559: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591938/2) returns 46146370 [12591938/2] 229802560: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591897/2) returns 46146329 [12591897/2] 229802561: Jun 10 18:16:06.439 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: RTDM cleanup done 229802562: Jun 10 18:16:06.439 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: Entering cleanupHRDM() 229802563: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(13592037/5) returns 97478117 [13592037/5] 229802564: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802565: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12592008/2) returns 46146440 [12592008/2] 229802566: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229802567: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591994/2) returns 46146426 [12591994/2] 229802568: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11723024/4) returns 78831888 [11723024/4] 229802569: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11506983/6) returns 112170279 [11506983/6] 229802570: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591938/2) returns 46146370 [12591938/2] 229802571: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591925/2) returns 46146357 [12591925/2] 229802572: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591897/2) returns 46146329 [12591897/2] 229802573: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591887/2) returns 46146319 [12591887/2] 229802574: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591880/2) returns 46146312 [12591880/2] 229802575: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229802576: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(13591859/5) returns 97477939 [13591859/5] 229802577: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229802578: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591817/2) returns 46146249 [12591817/2] 229802579: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11722701/4) returns 78831565 [11722701/4] 229802580: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11301942/6) returns 111965238 [11301942/6] 229802581: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802582: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229802583: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12592008/2) returns 46146440 [12592008/2] 229802584: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591994/2) returns 46146426 [12591994/2] 229802585: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11723024/4) returns 78831888 [11723024/4] 229802586: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11506983/6) returns 112170279 [11506983/6] 229802587: Jun 10 18:16:06.439 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11723024/4) returns 78831888 [11723024/4] 229802588: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591938/2) returns 46146370 [12591938/2] 229802589: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591925/2) returns 46146357 [12591925/2] 229802590: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591897/2) returns 46146329 [12591897/2] 229802591: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591887/2) returns 46146319 [12591887/2] 229802592: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591880/2) returns 46146312 [12591880/2] 229802593: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229802594: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(13591859/5) returns 97477939 [13591859/5] 229802595: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229802596: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591817/2) returns 46146249 [12591817/2] 229802597: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11722701/4) returns 78831565 [11722701/4] 229802598: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11301942/6) returns 111965238 [11301942/6] 229802599: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11723066/4) returns 78831930 [11723066/4] 229802600: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229802601: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591865/2) returns 46146297 [12591865/2] 229802602: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11723024/4) returns 78831888 [11723024/4] 229802603: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229802604: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11506983/6) returns 112170279 [11506983/6] 229802605: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591817/2) returns 46146249 [12591817/2] 229802606: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(12591880/2) returns 46146312 [12591880/2] 229802607: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(13591859/5) returns 97477939 [13591859/5] 229802608: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11722701/4) returns 78831565 [11722701/4] 229802609: Jun 10 18:16:06.440 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] ContactMgr: ContactMgr.getRmCmContact(11301942/6) returns 111965238 [11301942/6] 229802610: Jun 10 18:16:06.440 BRT %MIVR-SS_RMCM-7-UNK:[MIVR_SS_RMCM_RmCmCleanupThread-466-0-RmCmCleanupThread] RmCmCleanupThread: HRDM cleanup done 229802611: Jun 10 18:16:06.632 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Delay 1 sec 229802612: Jun 10 18:16:07.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,121,964,Exception=null 229802613: Jun 10 18:16:07.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,121,964,Exception=null 229802614: Jun 10 18:16:07.632 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Play Prompt (--Triggering Contact--, Satisfacao_NCL01) 229802615: Jun 10 18:16:08.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,122,964,Exception=null 229802616: Jun 10 18:16:08.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,122,964,Exception=null 229802617: Jun 10 18:16:09.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,123,964,Exception=null 229802618: Jun 10 18:16:09.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,123,964,Exception=null 229802619: Jun 10 18:16:10.090 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-13-TASK:0xa03116a52_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145938 : Delay 1 sec 229802620: Jun 10 18:16:10.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,124,964,Exception=null 229802621: Jun 10 18:16:10.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,124,964,Exception=null 229802622: Jun 10 18:16:11.090 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-13-TASK:0xa03116a52_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145938 : Play Prompt (--Triggering Contact--, msg_06) 229802623: Jun 10 18:16:11.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,125,964,Exception=null 229802624: Jun 10 18:16:11.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,125,964,Exception=null 229802625: Jun 10 18:16:11.406 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229802626: Jun 10 18:16:12.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,126,964,Exception=null 229802627: Jun 10 18:16:12.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,126,964,Exception=null 229802628: Jun 10 18:16:12.579 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229802629: Jun 10 18:16:13.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,127,964,Exception=null 229802630: Jun 10 18:16:13.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,127,965,Exception=null 229802631: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229802632: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41069136 , Resource:41069136 229802633: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229802634: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:41069136 229802635: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229802636: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT) 229802637: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41069136 , Resource:41069136 229802638: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229802639: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:41069136 229802640: Jun 10 18:16:14.157 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT)) 229802641: Jun 10 18:16:14.158 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT) 229802642: Jun 10 18:16:14.158 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229802643: Jun 10 18:16:14.158 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41069136 ID:null Type:UNKNOWN_CONTACT)) 229802644: Jun 10 18:16:14.158 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 contact type UNKNOWN_CONTACT 229802645: Jun 10 18:16:14.158 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229802646: Jun 10 18:16:14.158 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 contact type UNKNOWN_CONTACT 229802647: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229802648: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: 112170294, connectionDeviceID: 41069136, clientAddress: 0 } to outboundQ 229802649: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229802650: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229802651: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229802652: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41069136, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: 112170294, connectionDeviceID: 41069136, clientAddress: 0 } to outboundQ 229802653: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229802654: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectioinDeviceID: 41069136, ClientAddress: 0 to various sockets } 229802655: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802656: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675663,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44846,Original thread priority=null,Time=null,Exception=null 229802657: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectioinDeviceID: 41069136, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229802658: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675663-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675663-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802659: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802660: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633081,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44827,Original thread priority=null,Time=null,Exception=null 229802661: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectioinDeviceID: 41069136, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802662: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229802663: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectioinDeviceID: 41069136, ClientAddress: 0 to various sockets } 229802664: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802665: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectioinDeviceID: 41069136, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802666: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802667: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, ConnectioinDeviceID: 41069136, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 2 229802668: Jun 10 18:16:14.158 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675663-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802669: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633081-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633081-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802670: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675663] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675663,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802671: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633081-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802672: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675663-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675663-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802673: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633081] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633081,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802674: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675663-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802675: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675663] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675663,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802676: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44846] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44846,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675663,Original thread priority=null,Time=null,Exception=null 229802677: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633081-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633081-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802678: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633081-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802679: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633081] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633081,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802680: Jun 10 18:16:14.159 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44827] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44827,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633081,Original thread priority=null,Time=null,Exception=null 229802681: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CallCtlTermConnHeldEv 11506998/6 229802682: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnHeldEv received for call 112170294 [11506998/6] and agent 41069136 229802683: Jun 10 18:16:14.161 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229802684: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 11506998/6 41069136 229802685: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 112170294 [11506998/6] has internal type IAQ, contact type: IAQ for agent 41069136 229802686: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229802687: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229802688: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 11506998/6 Rsrc: 41069136 CallingAddr: 2619 LRAddr:2619 Type:IAQ(Normal) 229802689: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Called Address returned from JTAPI :41069136 229802690: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Current Called Address returned from JTAPI :41069136 229802691: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229802692: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionHeldMsg (Rsrc:41069136 ID:11506998/6 Type:IAQ) 229802693: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069136 .processSessionHeldMsg(SessionHeldMsg (Rsrc:41069136 ID:11506998/6 Type:IAQ)) 229802694: Jun 10 18:16:14.161 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11506998/6) returns 112170294 [11506998/6] 229802695: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069136 Contacts:Contact ID:112170294 [11506998/6] Contact Class:IAQ App Contact Id:54737 229802696: Jun 10 18:16:14.161 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactHeldEventReqMsg Contact54737 229802697: Jun 10 18:16:14.161 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11506998/6] 112170294 ContactEventsGenerator: Posting the ContactHeldEvent Resource Rsrc Name:Gustavo Gottiscanis ID:41069136 IAQ Extn:41069136 contact type IAQ session 118000270646 session seq num 1 229802698: Jun 10 18:16:14.161 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactHeldEvent 229802699: Jun 10 18:16:14.161 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-14] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41069136 229802700: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] RsrcMgr: isCTIRoutePoint, addr: 41069136:false 229802701: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():noOfCalls=19 229802702: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall() conns is not null, conns.length=2 229802703: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802704: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=99 229802705: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229802706: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():termState=99 229802707: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall() terms.length=1 229802708: Jun 10 18:16:14.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall(): for terms[0] termState=99 229802709: Jun 10 18:16:14.162 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():CallControlState=88 229802710: Jun 10 18:16:14.162 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-14] JtapiRIMgr: getAllDevicesForCall():termState=99 229802711: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {CALL_HELD_EVENT: Socket:Socket: null monitoredDeviceDN:41069136 } to outboundQ 229802712: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactHeldEvent 229802713: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_HELD_EVENT } 229802714: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 41069136, HoldingDeviceID: 41069136, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 5, 8], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 229802715: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802716: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675664,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229802717: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 41069136, HoldingDeviceID: 41069136, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 5, 8], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229802718: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675664-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675664-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802719: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802720: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675664-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_HELD_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170294 } 229802721: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633082,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229802722: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675664] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675664,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802723: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 112170294, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 41069136, HoldingDeviceID: 41069136, remasks: [CRACTIRemaskField [reqMaskInstrument=41069136, reqMaskExtension=41069136, reqMaskCallID=112170294, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 5, 8], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229802724: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633082-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633082-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802725: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675664,Original thread priority=null,Time=null,Exception=null 229802726: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633082-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_HELD_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170294 } 229802727: Jun 10 18:16:14.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633082] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633082,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802728: Jun 10 18:16:14.163 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633082,Original thread priority=null,Time=null,Exception=null 229802729: Jun 10 18:16:14.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,128,964,Exception=null 229802730: Jun 10 18:16:14.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,128,964,Exception=null 229802731: Jun 10 18:16:15.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,129,964,Exception=null 229802732: Jun 10 18:16:15.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,129,964,Exception=null 229802733: Jun 10 18:16:15.373 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=53 type=SET_AGENT_STATE_REQ,invokeId=317283,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41069125,agentDN=41069125,agentPwd=***** } 229802734: Jun 10 18:16:15.373 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=53 type=SET_AGENT_STATE_REQ,invokeId=317283,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41069125,agentDN=41069125,agentPwd=***** socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229802735: Jun 10 18:16:15.373 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: CTISetAgentStateReqMsg (Rsrc:41069125 InvokeID:317283 State:AVAILABLE Forced:True) 229802736: Jun 10 18:16:15.373 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .processCTIAvailableMsg(CTISetAgentStateReqMsg (Rsrc:41069125 InvokeID:317283 State:AVAILABLE Forced:True)) 229802737: Jun 10 18:16:15.373 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069125 New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 229802738: Jun 10 18:16:15.373 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .canAddToVoiceARL() 229802739: Jun 10 18:16:15.373 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.offerResource(41069125) 229802740: Jun 10 18:16:15.373 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229802741: Jun 10 18:16:15.373 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: OfferRsrcReqMsg (Rsrc:41069125) 229802742: Jun 10 18:16:15.373 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] monitoredDeviceDN:41069125, agentDN:41069125, agentID:41069125, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = 41069125, agentExtension = 41069125, agentID_Long = 41069125 } to outboundQ 229802743: Jun 10 18:16:15.373 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 274 .getHighestPriorityContact() returning null 229802744: Jun 10 18:16:15.374 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 250 .getHighestPriorityContact() returning null 229802745: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] invokeID:317283 } to outboundQ 229802746: Jun 10 18:16:15.374 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 5 .getHighestPriorityContact() returning null 229802747: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229802748: Jun 10 18:16:15.374 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: returning null from ContactMgr.offerResource(41069125) because there are no waiting contacts 229802749: Jun 10 18:16:15.374 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069125 .invokeRMWf() 229802750: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various sockets } 229802751: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802752: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229802753: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229802754: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229802755: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675665,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44795,Original thread priority=null,Time=null,Exception=null 229802756: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802757: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146136 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146136 Start time (ms): 1560201375374 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 274} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069125} } Number of executed steps: 0 Current step: Start <<<<< 229802758: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802759: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146136 : Start 229802760: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146136 : GetCSQProperties 229802761: Jun 10 18:16:15.374 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146136 Executing GetESDPropertiesStep 229802762: Jun 10 18:16:15.374 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069125, state:3, csqID:-1) 229802763: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146136 : Switch String ( rsc ) 229802764: Jun 10 18:16:15.374 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229802765: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146136 : InsertRsrcSkill 229802766: Jun 10 18:16:15.374 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Task:43001146136 Executing InsertRsrcSkillStep 229802767: Jun 10 18:16:15.374 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn != null 229802768: Jun 10 18:16:15.374 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 != null 229802769: Jun 10 18:16:15.374 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 =1 229802770: Jun 10 18:16:15.374 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: searching / Rn = 1 / Rn_1 = 1 / Rx = 1 229802771: Jun 10 18:16:15.374 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn <= Rx - insert after 229802772: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146136 : End 229802773: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146136 Start time (ms): 1560201375374 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Most Skilled by Order} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 274} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069125} } Number of executed steps: 5 Current step: End <<<<< 229802774: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229802775: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229802776: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229802777: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229802778: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146137 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146137 Start time (ms): 1560201375374 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 250} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069125} } Number of executed steps: 0 Current step: Start <<<<< 229802779: Jun 10 18:16:15.374 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146137 : Start 229802780: Jun 10 18:16:15.374 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633083,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44854,Original thread priority=null,Time=null,Exception=null 229802781: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146137 : GetCSQProperties 229802782: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146137 Executing GetESDPropertiesStep 229802783: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069125, agentExtension=41069125, agentInstrument=null, agentID_Long=41069125, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069125, reqMaskExtension=41069125, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802784: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146137 : Switch String ( rsc ) 229802785: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 229802786: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146137 : InsertRsrcSkill 229802787: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675665-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675665-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802788: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Task:43001146137 Executing InsertRsrcSkillStep 229802789: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=317283 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229802790: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn != null 229802791: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 != null 229802792: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 =1 229802793: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633083-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633083-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802794: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: searching / Rn = 1 / Rn_1 = 1 / Rx = 1 229802795: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn <= Rx - insert after 229802796: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675665-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802797: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146137 : End 229802798: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633083-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229802799: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146137 Start time (ms): 1560201375374 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Most Skilled by Order} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 250} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069125} } Number of executed steps: 5 Current step: End <<<<< 229802800: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229802801: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633083] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633083,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802802: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44854] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44854,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633083,Original thread priority=null,Time=null,Exception=null 229802803: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229802804: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229802805: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229802806: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802807: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146138 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146138 Start time (ms): 1560201375375 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069125} } Number of executed steps: 0 Current step: Start <<<<< 229802808: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675665] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675665,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802809: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146138 : Start 229802810: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675665-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675665-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802811: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146138 : GetCSQProperties 229802812: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146138 Executing GetESDPropertiesStep 229802813: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675665-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229802814: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146138 : Switch String ( rsc ) 229802815: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675665] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675665,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802816: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146138 : InsertRsrcLongestAvailable 229802817: Jun 10 18:16:15.375 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44795] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44795,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675665,Original thread priority=null,Time=null,Exception=null 229802818: Jun 10 18:16:15.375 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcLongestAvailableStep: Task:43001146138 Executing InsertRsrcLongestAvailable 229802819: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146138 : End 229802820: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146138 Start time (ms): 1560201375375 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Longest Available} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069125} } Number of executed steps: 5 Current step: End <<<<< 229802821: Jun 10 18:16:15.375 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229802822: Jun 10 18:16:15.375 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069125 Contacts: 229802823: Jun 10 18:16:15.376 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069125 PrevState: AVAILABLE PrevStateSet:false 229802824: Jun 10 18:16:15.376 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069125 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1) 229802825: Jun 10 18:16:15.376 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069125 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1) 229802826: Jun 10 18:16:15.376 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069125 Order:32)(A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229802827: Jun 10 18:16:16.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,130,964,Exception=null 229802828: Jun 10 18:16:16.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,130,965,Exception=null 229802829: Jun 10 18:16:17.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,131,964,Exception=null 229802830: Jun 10 18:16:17.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,131,964,Exception=null 229802831: Jun 10 18:16:17.470 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-30-TASK:0xa031169f5_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145845 : Delay 1 sec 229802832: Jun 10 18:16:18.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,132,964,Exception=null 229802833: Jun 10 18:16:18.262 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,132,964,Exception=null 229802834: Jun 10 18:16:18.470 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-30-TASK:0xa031169f5_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145845 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229802835: Jun 10 18:16:19.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,133,965,Exception=null 229802836: Jun 10 18:16:19.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,133,965,Exception=null 229802837: Jun 10 18:16:19.557 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] RequestImpl: Route Connection=[41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592024)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv 41039988:Ramal ON:1, cause=100, metacode=129, isMaster=true 229802838: Jun 10 18:16:19.557 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229802839: Jun 10 18:16:19.557 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000C023980219619600000000 229802840: Jun 10 18:16:19.557 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54740) from null 229802841: Jun 10 18:16:19.557 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229802842: Jun 10 18:16:19.557 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229802843: Jun 10 18:16:19.557 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54740 229802844: Jun 10 18:16:19.557 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54740,implId=12592024/2,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=null,seq num=-1,cn=41039988,dn=41039988,cgn=51993589184,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023980219619600000000,DestProtocolCallRef=null,TP=null 229802845: Jun 10 18:16:19.557 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592024/2] 46146456 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num -1 229802846: Jun 10 18:16:19.557 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316883 : ContactSessionChanged received for App FW contact 54740, iefSourceContact is 46146456 [12592024/2] (241743) 229802847: Jun 10 18:16:19.557 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229802848: Jun 10 18:16:19.557 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229802849: Jun 10 18:16:19.557 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-11] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146456, newConnectionCallID: 46146456, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229802850: Jun 10 18:16:19.557 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229802851: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146456, newConnectionDeviceIDType: 0, newConnectionCallID: 46146456, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229802852: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802853: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675666,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44810,Original thread priority=null,Time=null,Exception=null 229802854: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146456, newConnectionDeviceIDType: 0, newConnectionCallID: 46146456, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229802855: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802856: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633084,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229802857: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146456, newConnectionDeviceIDType: 0, newConnectionCallID: 46146456, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802858: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633084-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633084-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802859: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633084-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146456 } 229802860: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633084] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633084,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802861: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633084,Original thread priority=null,Time=null,Exception=null 229802862: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675666-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675666-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802863: Jun 10 18:16:19.558 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592024)->ACTIVE]->OFFERED, CTI Port selected: TP[id=317,implId=2617,state=IN_USE] 229802864: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675666-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146456 } 229802865: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675666] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675666,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802866: Jun 10 18:16:19.558 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44810] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44810,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675666,Original thread priority=null,Time=null,Exception=null 229802867: Jun 10 18:16:19.562 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229802868: Jun 10 18:16:19.562 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000C023980219619600000000 229802869: Jun 10 18:16:19.562 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000C023980219619600000000 229802870: Jun 10 18:16:19.562 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000C023980219619600000000 229802871: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229802872: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229802873: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229802874: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000C023980219619700000000 229802875: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000C023980219619700000000 229802876: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000C023980219619700000000 229802877: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781531-CALL_EVENT_LOG:2617] RequestImpl: Got CallActiveEv, ConnCreatedEv 41039988:Ramal ON:1, ConnInProgressEv 41039988:Ramal ON:1, CallCtlConnOfferedEv 41039988:Ramal ON:1, ConnCreatedEv 51993589184::2, ConnConnectedEv 51993589184::2, CallCtlConnEstablishedEv 51993589184::2, ConnCreatedEv 2617:UCCX CTI Port:1, events on the AddressCallObserver. 229802878: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54740,implId=12592024/2,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=118000270655,seq num=0,cn=41039988,dn=41039988,cgn=51993589184,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023980219619700000000,DestProtocolCallRef=null,TP=2617] 229802879: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182848-ROUTE_CALL_EV] RequestImpl: Route Connection: [41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592024)->ACTIVE]->OFFERED has 7 current sessions active. 229802880: Jun 10 18:16:19.563 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781516-CALL_CONN_OFFERED:2617] RequestImpl: CallID: 54740, MediaID: 12592024/2 CallCtlConnOfferedEv received for CTI Port: 2617, lastRedirectedAddress: 41039988 229802881: Jun 10 18:16:19.564 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781533-CALL_EVENT_LOG:2617] RequestImpl: Got ConnInProgressEv 2617:UCCX CTI Port:1, CallCtlConnOfferedEv 2617:UCCX CTI Port:1, events on the AddressCallObserver. 229802882: Jun 10 18:16:19.566 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781538-CONN_DISCONNECTED] RequestImpl: RP[num=41039988], conn=[41039988:Ramal ON:1/(P1-ccx-cti_1) GCID=(2,12592024)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41039988:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229802883: Jun 10 18:16:19.566 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781514-CALL_EVENT_LOG:2617] RequestImpl: CallID:54740 MediaId:12592024/2 Got CallObservationEndedEv, events on the AddressCallObserver. 229802884: Jun 10 18:16:19.567 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781516-CALL_CONN_OFFERED:2617] RequestImpl: CallID: 54740, MediaID: 12592024/2 Accepting call for CTI Route Point: 41039988 on CTI Port: 2617, ciscoCause=0 229802885: Jun 10 18:16:19.568 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] CallImpl: Call.accepted() JTAPICallContact[id=54740,implId=12592024/2,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=118000270655,seq num=0,cn=41039988,dn=41039988,cgn=51993589184,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023980219619700000000,DestProtocolCallRef=null,TP=2617] 229802886: Jun 10 18:16:19.568 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] RequestImpl: CallID:54740 MediaId:12592024/2, TerminalConnection to Terminal: UCCX_2617 is RINGING, [2617:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(2,12592024)->ACTIVE]->ALERTING 229802887: Jun 10 18:16:19.568 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] InCallObserverImpl: CallID:54740 MediaId:12592024/2 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229802888: Jun 10 18:16:19.568 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,989,Exception=null 229802889: Jun 10 18:16:19.568 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] CallImpl: Call.attributed() JTAPICallContact[id=54740,implId=12592024/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=null,session=118000270655,seq num=0,cn=41039988,dn=41039988,cgn=51993589184,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023980219619700000000,DestProtocolCallRef=null,TP=2617] 229802890: Jun 10 18:16:19.568 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802891: Jun 10 18:16:19.568 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] RequestImpl: CallID:54740 MediaId:12592024/2 Task:43001146139 associated with Task ID: 43001146139 229802892: Jun 10 18:16:19.569 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef 229802893: Jun 10 18:16:19.569 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229802894: Jun 10 18:16:19.569 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229802895: Jun 10 18:16:19.569 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ICDContactAdapter: ICDContactAdapter 316883 : ContactAttributed received for App FW contact 54740, iefSourceContact is 46146456 [12592024/2] (241743) 229802896: Jun 10 18:16:19.569 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229802897: Jun 10 18:16:19.569 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229802898: Jun 10 18:16:19.569 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229802899: Jun 10 18:16:19.569 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(12592024/2, 2617) 229802900: Jun 10 18:16:19.569 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2617 contact ID: 12592024/2 229802901: Jun 10 18:16:19.569 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute Task 43001146139 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_LATAM_TRAVEL,type=Cisco Script Application,id=2,desc=Trigger for LATAM Travel CAF,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-05-02 10:49:07.0,recordId=2104,desc=Trigger for LATAM Travel CAF,name=UCCX_LATAM_TRAVEL,type=Cisco Script Application,id=2,enabled=true,sessions=30,script=SCRIPT[LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201379568,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:03.0,recordId=2124,desc=Cisco JTAPI Trigger,name=41039988,type=Cisco JTAPI Trigger,appName=UCCX_LATAM_TRAVEL,enabled=true,sessions=30,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41039988,redirectCSS=redirecting.party,cmDeviceName=UCCX_TRAVEL_CAF,cmDeviceInvalid=false,cmDescription=Trigger for Latam Travel CAF,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54740,implId=12592024/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001146139,session=118000270655,seq num=0,cn=41039988,dn=41039988,cgn=51993589184,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023980219619700000000,DestProtocolCallRef=null,TP=2617]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146139 Start time (ms): 1560201379568 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {MSG_Out_of_Work, com.cisco.prompt.Playable, P[LATAM_TRAVEL/OOWork.wav]} {MSG_Welcome01, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_WELCOME_01.wav]} {CSQ_Option_1, java.lang.String, "A_CSQ_1_DUVIDAS_PROCEDIMENTOS_SISTEMAS"} {delayWhileQueued, java.lang.Integer, 2} {selectResourceTimeout, java.lang.Integer, 12} {MSG_Dialtone, com.cisco.prompt.Playable, P[LATAM_TRAVEL/DialTone.wav]} {DataResult, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {DateString, java.lang.String, ""} {DebugDateString, java.lang.String, ""} {SessionID, com.cisco.session.Session, null} {SessionMappingIDDate, java.lang.Integer, 84103998} {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/CAF_Holidays.xml]} {CSQ_Option_2, java.lang.String, "A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK"} {CSQ_Option_3, java.lang.String, "A_CSQ_3_DUVIDAS_PRODUTO_DESTINO"} {CSQ_Option_4, java.lang.String, "A_CSQ_4_DUVIDAS_FINANCEIRO"} {CSQ_Option_5, java.lang.String, "A_CSQ_5_DUVIDAS_AEREO_CODE_WAIVER"} {CSQ_Option_6, java.lang.String, "A_CSQ_6_INDIRETO"} {MaxTimeCSQSec, java.lang.Integer, 600} {TimeInCSQ, java.lang.Integer, 0} {MSG_Desconect, com.cisco.prompt.Playable, P[LATAM_TRAVEL/Desconect.wav]} {MSG_Fila_Humana, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_Humana.wav]} {MSG_MusicaLatam, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_MusicaLatam.wav]} {CSQ_Option_7, java.lang.String, "A_CSQ_7_DUVIDAS_DE_HOST"} {MSG_WELCOME, com.cisco.prompt.Playable, P[LATAM_TRAVEL/MSG_WELCOME_02.wav]} {msg_01, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_01.wav]} {msg_02, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_02.wav]} {msg_03, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_03.wav]} {msg_04, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_04.wav]} {msg_05, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_05.wav]} {msg_06, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_06.wav]} {msg_07, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_07.wav]} {msg_08, com.cisco.prompt.Playable, P[LATAM_TRAVEL/msg_08.wav]} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { } Number of executed steps: 0 Current step: Start <<<<< 229802902: Jun 10 18:16:19.569 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Start 229802903: Jun 10 18:16:19.569 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : /* ==> Versao 1: Desenvolvido ... */ 229802904: Jun 10 18:16:19.570 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Accept (--Triggering Contact--) 229802905: Jun 10 18:16:19.570 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:13592037/5 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229802906: Jun 10 18:16:19.570 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12592024/2) returns null 229802907: Jun 10 18:16:19.570 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: adding RmCm contact with call ID 12592024/2 (46146456) to session 118000270655 229802908: Jun 10 18:16:19.570 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addRmCmContact(12592024/2/46146456, 46146456 [12592024/2]) 229802909: Jun 10 18:16:19.571 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Making Monitoring flag=true old flag value =false 229802910: Jun 10 18:16:19.571 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact54740 229802911: Jun 10 18:16:19.571 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592024/2] 46146456 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 118000270655 session seq num 0 229802912: Jun 10 18:16:19.571 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54740 229802913: Jun 10 18:16:19.571 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592024/2] 46146456 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2617 contact type IAQ Secondary call ID 12592024/2 session 118000270655 session seq num 0 isRedirectFromWF false 229802914: Jun 10 18:16:19.571 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2617 229802915: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146456, callType: 1, connDeviceID: 2617, ani: 51993589184, dnis: 41039988, dialedNumber: 41039988, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 229802916: Jun 10 18:16:19.571 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2617:false 229802917: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler:got contactCreatedEvent 229802918: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 229802919: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146456, calledPartyDisposition: 0, connectionDeviceID: 2617, ani: 51993589184, dnis: 41039988, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 229802920: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229802921: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802922: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675667,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44792,Original thread priority=null,Time=null,Exception=null 229802923: Jun 10 18:16:19.571 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-17] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 51993589184 229802924: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146456, calledPartyDisposition: 0, connectionDeviceID: 2617, ani: 51993589184, dnis: 41039988, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229802925: Jun 10 18:16:19.571 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] RsrcMgr: isCTIRoutePoint, addr: 51993589184:false 229802926: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675667-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675667-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802927: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229802928: Jun 10 18:16:19.571 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-17] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2617 229802929: Jun 10 18:16:19.571 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675667-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146456 } 229802930: Jun 10 18:16:19.572 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] RsrcMgr: isCTIRoutePoint, addr: 2617:false 229802931: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675667] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675667,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802932: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44792] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44792,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675667,Original thread priority=null,Time=null,Exception=null 229802933: Jun 10 18:16:19.572 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] JtapiRIMgr: getAllDevicesForCall():noOfCalls=19 229802934: Jun 10 18:16:19.572 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-17] JtapiRIMgr: getAllDevicesForCall():monCall is null 229802935: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2617, connectionCallID: 46146456, lineType: 3, skillGroupNumber: -1, serviceNumber: 2, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2617, alertingDeviceID: 2617, callingDeviceID: 51993589184, calledDeviceID: 2617, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 51993589184, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229802936: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2617, connectionCallID: 46146456, lineType: 3, skillGroupNumber: -1, serviceNumber: 2, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2617, alertingDeviceID: 2617, callingDeviceID: 51993589184, calledDeviceID: 2617, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 51993589184, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229802937: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-17] CRACTIEventHandler: EventHandler: Got contact presented event 229802938: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802939: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633085,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44841,Original thread priority=null,Time=null,Exception=null 229802940: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 46146456, calledPartyDisposition: 0, connectionDeviceID: 2617, ani: 51993589184, dnis: 41039988, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229802941: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633085-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633085-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802942: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229802943: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633085-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146456 } 229802944: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146456, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2617, alertingDeviceID: 2617, callingDeviceID: 51993589184, calledDeviceID: 2617, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 51993589184, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229802945: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802946: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633085] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633085,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802947: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675668,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44831,Original thread priority=null,Time=null,Exception=null 229802948: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44841] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44841,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633085,Original thread priority=null,Time=null,Exception=null 229802949: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675668-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675668-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802950: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146456, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2617, alertingDeviceID: 2617, callingDeviceID: 51993589184, calledDeviceID: 2617, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 51993589184, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229802951: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802952: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633086,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44820,Original thread priority=null,Time=null,Exception=null 229802953: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675668-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146456 } 229802954: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633086-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633086-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802955: Jun 10 18:16:19.572 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146456, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2617, alertingDeviceID: 2617, callingDeviceID: 51993589184, calledDeviceID: 2617, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 51993589184, dnis: 41039988, userToUserInfo: null, dialedNumber: 41039988, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229802956: Jun 10 18:16:19.573 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675668] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675668,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802957: Jun 10 18:16:19.573 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633086-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146456 } 229802958: Jun 10 18:16:19.573 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44831] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44831,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675668,Original thread priority=null,Time=null,Exception=null 229802959: Jun 10 18:16:19.573 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633086] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633086,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802960: Jun 10 18:16:19.573 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44820] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44820,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633086,Original thread priority=null,Time=null,Exception=null 229802961: Jun 10 18:16:19.573 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] RequestImpl: CallID:54740 MediaId:12592024/2 Task:43001146139, TerminalConnection to Terminal: UCCX_2617 is ACTIVE 229802962: Jun 10 18:16:19.573 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] ICDContactAdapter: ICDContactAdapter 316883 : ContactAccepted received for App FW contact 54740, iefSourceContact is 46146456 [12592024/2] (241743) 229802963: Jun 10 18:16:19.573 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] CallImpl: Call.answered() JTAPICallContact[id=54740,implId=12592024/2,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_LATAM_TRAVEL,task=43001146139,session=118000270655,seq num=0,cn=41039988,dn=41039988,cgn=51993589184,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039988,route=RP[num=41039988],OrigProtocolCallRef=0000000000C023980219619700000000,DestProtocolCallRef=null,TP=2617] 229802964: Jun 10 18:16:19.573 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:12592024/2 Type:IAQ) 229802965: Jun 10 18:16:19.573 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12592024/2) returns 46146456 [12592024/2] 229802966: Jun 10 18:16:19.573 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2617 229802967: Jun 10 18:16:19.574 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:null 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:13592037/5 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229802968: Jun 10 18:16:19.574 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(12592024/2, 2617) 229802969: Jun 10 18:16:19.574 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2617 contact ID: 12592024/2 229802970: Jun 10 18:16:19.575 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:13592037/5 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229802971: Jun 10 18:16:19.575 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54740 229802972: Jun 10 18:16:19.575 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592024/2] 46146456 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2617 contact type IAQ session 118000270655 session seq num 0 229802973: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229802974: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229802975: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229802976: Jun 10 18:16:19.575 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-16] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 51993589184 229802977: Jun 10 18:16:19.575 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] RsrcMgr: isCTIRoutePoint, addr: 51993589184:false 229802978: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler:Supervisor with extension :2617 is null ... 229802979: Jun 10 18:16:19.575 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():noOfCalls=19 229802980: Jun 10 18:16:19.575 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-16] JtapiRIMgr: getAllDevicesForCall():monCall is null 229802981: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2617, connectionCallID: 46146456, lineType: 3, monitoredDeviceDN: 2617, eventReasonCode: 22, serviceNumber: 2, skillGroupNumber: -1, answeringDeviceID: 2617, callingDeviceID: 51993589184, calledDeviceID: 2617, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535} to BM clients 229802982: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2617, connectionCallID: 46146456, lineType: 3, monitoredDeviceDN: 2617, eventReasonCode: 22, serviceNumber: 2, skillGroupNumber: -1, answeringDeviceID: 2617, callingDeviceID: 51993589184, calledDeviceID: 2617, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 229802983: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-16] CRACTIEventHandler: EventHandler: Got contact connected event 229802984: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229802985: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146456, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2617, answeringDeviceID: 2617, calledDeviceID: 2617, callingDeviceID: 51993589184, lastRedirectDeviceID: null, remasks: [] to various sockets } 229802986: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802987: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675669,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229802988: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675669,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229802989: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146456, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2617, answeringDeviceID: 2617, calledDeviceID: 2617, callingDeviceID: 51993589184, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229802990: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675669-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675669-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229802991: Jun 10 18:16:19.575 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229802992: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675669-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146456 } 229802993: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633087,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44838,Original thread priority=null,Time=null,Exception=null 229802994: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675669] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675669,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802995: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633087-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633087-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802996: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633087-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146456 } 229802997: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633087] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633087,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229802998: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146456, lineHandle: 65535, lineType: 3, serviceNumber: 2, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2617, answeringDeviceID: 2617, calledDeviceID: 2617, callingDeviceID: 51993589184, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229802999: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44838] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44838,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633087,Original thread priority=null,Time=null,Exception=null 229803000: Jun 10 18:16:19.576 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675669,Original thread priority=null,Time=null,Exception=null 229803001: Jun 10 18:16:19.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229803002: Jun 10 18:16:19.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54740 MediaId:12592024/2 Task:43001146139 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229803003: Jun 10 18:16:19.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229803004: Jun 10 18:16:19.580 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-OPEN_LOGICAL_CHANNEL:2617] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229803005: Jun 10 18:16:19.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229803006: Jun 10 18:16:19.580 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54740 MediaId:12592024/2 Task:43001146139 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229803007: Jun 10 18:16:19.590 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229803008: Jun 10 18:16:19.590 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54740 MediaId:12592024/2 Task:43001146139 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229803009: Jun 10 18:16:19.591 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : SessionID = Get Session (SessionMappingIDDate) 229803010: Jun 10 18:16:19.591 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : If ( SessionID == null) Then 229803011: Jun 10 18:16:19.591 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : XMLdateList = Get Session Info (SessionID, "XMLdateList") 229803012: Jun 10 18:16:19.591 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : /* Checar dias de recesso ... */ 229803013: Jun 10 18:16:19.591 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Set DateString = DateNow.dom + "/" + DateNow.month + "/" + DateNow.year 229803014: Jun 10 18:16:19.591 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : DataResult = Get XML Document Data(XMLdateList, "/Holidays/Holiday[@Date='"+DateString+"']") 229803015: Jun 10 18:16:19.592 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : If (DataResult==null) Then 229803016: Jun 10 18:16:19.592 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Day of Week 229803017: Jun 10 18:16:19.592 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Time of Day 229803018: Jun 10 18:16:19.592 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Play Prompt (--Triggering Contact--, MSG_Dialtone) 229803019: Jun 10 18:16:19.990 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-1-TASK:0xa03116af4_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146100 : Delay 1 sec 229803020: Jun 10 18:16:20.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,134,965,Exception=null 229803021: Jun 10 18:16:20.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,134,965,Exception=null 229803022: Jun 10 18:16:20.990 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-1-TASK:0xa03116af4_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146100 : Play Prompt (--Triggering Contact--, msg_03) 229803023: Jun 10 18:16:21.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,135,965,Exception=null 229803024: Jun 10 18:16:21.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,135,965,Exception=null 229803025: Jun 10 18:16:21.292 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Goto mainMenu 229803026: Jun 10 18:16:21.292 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : mainMenu: Menu (--Triggering Contact--, MSG_WELCOME) 229803027: Jun 10 18:16:21.967 BRT %MIVR-SS_RM-7-UNK:[ExecutorManagerImpl.pool-44840] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=TPCCPROCESSOR,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=ExecutorManagerImpl.pool-44840,Thread priority=5,Original Thread=MIVR_SS_RM_TPCCPROCESSOR-777-18677,Original thread priority=null,Time=null,Exception=null 229803028: Jun 10 18:16:22.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,136,965,Exception=null 229803029: Jun 10 18:16:22.263 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,136,965,Exception=null 229803030: Jun 10 18:16:23.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,137,966,Exception=null 229803031: Jun 10 18:16:23.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,137,966,Exception=null 229803032: Jun 10 18:16:24.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,138,966,Exception=null 229803033: Jun 10 18:16:24.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,138,966,Exception=null 229803034: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=317284 } 229803035: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=317284 socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229803036: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229803037: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=317284 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229803038: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803039: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675670,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44834,Original thread priority=null,Time=null,Exception=null 229803040: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675670,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229803041: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675670-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675670-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803042: Jun 10 18:16:24.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675670-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229803043: Jun 10 18:16:24.677 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675670] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675670,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803044: Jun 10 18:16:24.677 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44834] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44834,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675670,Original thread priority=null,Time=null,Exception=null 229803045: Jun 10 18:16:25.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,139,966,Exception=null 229803046: Jun 10 18:16:25.301 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,140,003,Exception=null 229803047: Jun 10 18:16:25.510 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : GetDigits: 229803048: Jun 10 18:16:25.510 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : userIATA = Get Digit String (--Triggering Contact--) 229803049: Jun 10 18:16:26.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,140,966,Exception=null 229803050: Jun 10 18:16:26.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,140,966,Exception=null 229803051: Jun 10 18:16:26.406 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229803052: Jun 10 18:16:27.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,141,966,Exception=null 229803053: Jun 10 18:16:27.264 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,141,966,Exception=null 229803054: Jun 10 18:16:27.579 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229803055: Jun 10 18:16:28.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,142,967,Exception=null 229803056: Jun 10 18:16:28.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,142,967,Exception=null 229803057: Jun 10 18:16:29.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,143,967,Exception=null 229803058: Jun 10 18:16:29.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,143,967,Exception=null 229803059: Jun 10 18:16:29.709 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] RequestImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 Digit received: 1 229803060: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229803061: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41038779 , Resource:41038779 229803062: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229803063: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:41038779 229803064: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1 229803065: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: Address:41038779 , Resource:41038779 229803066: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address 229803067: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:41038779 229803068: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41038779 ID:null Type:UNKNOWN_CONTACT) 229803069: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038779 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41038779 ID:null Type:UNKNOWN_CONTACT)) 229803070: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRTPStoppedMsg (Rsrc:41038779 ID:null Type:UNKNOWN_CONTACT) 229803071: Jun 10 18:16:29.833 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038779 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:41038779 ID:null Type:UNKNOWN_CONTACT)) 229803072: Jun 10 18:16:29.833 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229803073: Jun 10 18:16:29.833 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Israel Biork ID:41038779 IAQ Extn:41038779 contact type UNKNOWN_CONTACT 229803074: Jun 10 18:16:29.833 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 229803075: Jun 10 18:16:29.833 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Israel Biork ID:41038779 IAQ Extn:41038779 contact type UNKNOWN_CONTACT 229803076: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229803077: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41038779, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: 46146270, connectionDeviceID: 41038779, clientAddress: 0 } to outboundQ 229803078: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-2] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229803079: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcRTPStoppedEvent 229803080: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229803081: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:41038779, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: 46146270, connectionDeviceID: 41038779, clientAddress: 0 } to outboundQ 229803082: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-14] CRACTIEventHandler: EventHandler:got contactRsrcRTPStopped 229803083: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146270, ConnectioinDeviceID: 41038779, ClientAddress: 0 to various sockets } 229803084: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803085: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675671,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44849,Original thread priority=null,Time=null,Exception=null 229803086: Jun 10 18:16:29.833 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146270, ConnectioinDeviceID: 41038779, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803087: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803088: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633088,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44786,Original thread priority=null,Time=null,Exception=null 229803089: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 46146270, ConnectioinDeviceID: 41038779, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803090: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 229803091: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146270, ConnectioinDeviceID: 41038779, ClientAddress: 0 to various sockets } 229803092: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633088-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633088-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803093: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633088-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229803094: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633088] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633088,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803095: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44786] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44786,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633088,Original thread priority=null,Time=null,Exception=null 229803096: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675671-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675671-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803097: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803098: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146270, ConnectioinDeviceID: 41038779, ClientAddress: 0} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803099: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803100: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633089,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44846,Original thread priority=null,Time=null,Exception=null 229803101: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 46146270, ConnectioinDeviceID: 41038779, ClientAddress: 0} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803102: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675671-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229803103: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633089-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633089-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803104: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675671] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675671,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803105: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633089-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229803106: Jun 10 18:16:29.834 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675671-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675671-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803107: Jun 10 18:16:29.835 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633089] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633089,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803108: Jun 10 18:16:29.835 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675671-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229803109: Jun 10 18:16:29.835 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675671] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675671,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803110: Jun 10 18:16:29.835 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44849] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44849,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675671,Original thread priority=null,Time=null,Exception=null 229803111: Jun 10 18:16:29.835 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44846] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44846,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633089,Original thread priority=null,Time=null,Exception=null 229803112: Jun 10 18:16:29.836 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): CiscoTermConnRecordingEndEv12591838/2 229803113: Jun 10 18:16:29.836 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RsrcMgr: RsrcMgr.decrementRecordingInSession() RsrcMgr.numRecordingInSession = -9 229803114: Jun 10 18:16:29.836 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229803115: Jun 10 18:16:29.836 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:107:12591838/2 CallCtlConnDisconnectedEv12591838/2 229803116: Jun 10 18:16:29.836 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229803117: Jun 10 18:16:29.836 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:117:12591838/2 CallCtlTermConnDroppedEv 12591838/2 Unknown event. eventID:107:12591838/2 CallCtlConnDisconnectedEv12591838/2 CallInvalidEv 12591838/2 229803118: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: TermConnDroppedEv received for call 46146270 [12591838/2] and agent 41038779 229803119: Jun 10 18:16:29.837 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229803120: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall: 12591838/2 41038779 229803121: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RmCm contact 46146270 [12591838/2] has internal type IAQ, contact type: IAQ for agent 41038779 229803122: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String)- consultCallId isnull 229803123: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] Resource: Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT 229803124: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: classifyCall 12591838/2 Rsrc: 41038779 CallingAddr: 2624 LRAddr:2624 Type:IAQ(Normal) 229803125: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr getCallingDeviceStr 229803126: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr currentCallingAddress retrieved. 229803127: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver::getCallingDeviceStr CallingDeviceStr retreived: 1138232626 229803128: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver: CallInvalidEv received for call:46146270 [12591838/2] 229803129: Jun 10 18:16:29.837 BRT %MIVR-SS_CM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229803130: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: processCallInvalidEv: getCiscoFeatureReason: 12 isBlindTransferToUnmonitoredExtn: false isBlindTransferred: false 229803131: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229803132: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: RIMgrAddressCallObserver.callChangedEvent(): Unknown event. eventID:103:12591838/2 229803133: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[ObserverThread(com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@4df7fd)] RIMgrAddressCallObserver: Exiting callChangedEvent 229803134: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:41038779 ID:12591838/2 Type:IAQ Cause:DROPPED Abort Exception:null) 229803135: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038779.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:41038779 ID:12591838/2 Type:IAQ Cause:DROPPED Abort Exception:null)) 229803136: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038779 .removeActiveCall(12591838/2) 229803137: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41038779 .setDeviceState(DEVICE_IDLE) from DEVICE_TALKING 229803138: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Contact:12591838/2 isConnected: true 229803139: Jun 10 18:16:29.837 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229803140: Jun 10 18:16:29.837 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229803141: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146270 and agent 41038779 229803142: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: in processSessionTerminated, removing contact 12591838/2 from agent 41038779's contacts table 229803143: Jun 10 18:16:29.837 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146270[12591838/2] (241652) .removeConnectedResource(41038779) 229803144: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource 41038779 .removeContact(12591838/2) 229803145: Jun 10 18:16:29.837 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229803146: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.getContactExtType() returning value 1 for contact 46146270 and agent 41038779 229803147: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap(): setting setCallEventsSentToCTIClients flag true for contact 229803148: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Resource.removeContactExtTypeMap() removing key for contact46146270 229803149: Jun 10 18:16:29.837 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229803150: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Inside isContactOnAnyMonitoredLine with Contact ExtType1 229803151: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: returning isContactOnAnyMonitoredLine with: true 229803152: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: processSessionTerminiated with callclass - 0 contactType - 1for agent :41038779 229803153: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Out of all if blocks with states prev : 2 new state 2current state 5 229803154: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: agentStateChangeCauseCallType : 1 229803155: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41038779 New State:UNAVAILABLE Old State:IN_SESSION_PENDING_UNAVAILABLE Reason code:32755 229803156: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41038779 .removeAssociatedContact(Contact:12591838/2 229803157: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Agent 41038779 .removeAssociatedContact(Contact:12591838/2 229803158: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: End of processing with states prev : 2 new state 2current state 2 229803159: Jun 10 18:16:29.837 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038779 Contacts: 229803160: Jun 10 18:16:29.838 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact54720 229803161: Jun 10 18:16:29.838 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41038779 PrevState: UNAVAILABLE PrevStateSet:false 229803162: Jun 10 18:16:29.838 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229803163: Jun 10 18:16:29.838 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionInvalidMsg (ID:12591838/2) 229803164: Jun 10 18:16:29.838 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591838/2] 46146270 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Israel Biork ID:41038779 IAQ Extn:41038779 contact type IAQ session 118000270548 session seq num 0 229803165: Jun 10 18:16:29.838 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(12591838/2) returns 46146270 [12591838/2] 229803166: Jun 10 18:16:29.838 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229803167: Jun 10 18:16:29.838 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ICDContactAdapter: ICDContactAdapter 316863 : ContactTerminated received for App FW contact 54720, iefSourceContact is 46146270 [12591838/2] (241652) 229803168: Jun 10 18:16:29.838 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:41038779, agentDN:41038779, agentID:41038779, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32755, agentID = 41038779, agentExtension = 41038779, agentID_Long = 41038779 } to outboundQ 229803169: Jun 10 18:16:29.839 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactRsrcDiconnectedEvent 229803170: Jun 10 18:16:29.839 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: RsrcMgrMsgProcessor: SessionInvalidMsg AgentCallContact - isBlindTransferred: false 229803171: Jun 10 18:16:29.839 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Firing ContactDisconnectedEventReqMsg for contact: 12591838/2 229803172: Jun 10 18:16:29.839 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: session 118000270548 .getParent() is null in SessionInvalidMsg for RmCm contact 46146270 [12591838/2] (241652) 229803173: Jun 10 18:16:29.839 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-19] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038779 229803174: Jun 10 18:16:29.839 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] RsrcMgr: isCTIRoutePoint, addr: 41038779:false 229803175: Jun 10 18:16:29.839 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact54720 229803176: Jun 10 18:16:29.839 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803177: Jun 10 18:16:29.839 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: ContactEventsGenerator: session 118000270548 .getParent() is null contactId= 54720 229803178: Jun 10 18:16:29.840 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803179: Jun 10 18:16:29.840 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgr: ContactMgr.removeRmCmContact(12591838/2) 229803180: Jun 10 18:16:29.840 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12591838/2] 46146270 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 118000270548, session seq num 0, rejReason 2, abortReason null 229803181: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:41038779, connectionCallID: 46146270, monitoredDeviceDN: 41038779, releasingDeviceID: 41038779, releasingDeviceType: 76 } to outboundQ 229803182: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got ContactRsrcDisconnected 229803183: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229803184: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32755, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038779, agentExtension=41038779, agentInstrument=null, agentID_Long=41038779, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038779, reqMaskExtension=41038779, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]] to various sockets } 229803185: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803186: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675672,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44827,Original thread priority=null,Time=null,Exception=null 229803187: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32755, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038779, agentExtension=41038779, agentInstrument=null, agentID_Long=41038779, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038779, reqMaskExtension=41038779, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803188: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803189: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633090,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229803190: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactDisconnectedEvent 229803191: Jun 10 18:16:29.840 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803192: Jun 10 18:16:29.840 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803193: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 46146270, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 229803194: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got ContactDisconnected 229803195: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactEndedEvent 229803196: Jun 10 18:16:29.840 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-19] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1138232626 229803197: Jun 10 18:16:29.840 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] RsrcMgr: isCTIRoutePoint, addr: 1138232626:false 229803198: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675672-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675672-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803199: Jun 10 18:16:29.840 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41038779, state:2, csqID:-1) 229803200: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803201: Jun 10 18:16:29.840 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229803202: Jun 10 18:16:29.840 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675672-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229803203: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675672] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675672,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803204: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44827] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44827,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675672,Original thread priority=null,Time=null,Exception=null 229803205: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32755, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41038779, agentExtension=41038779, agentInstrument=null, agentID_Long=41038779, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41038779, reqMaskExtension=41038779, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803206: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 229803207: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146270, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41038779, releasingDeviceID: 41038779, remasks: [] to various sockets } 229803208: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803209: Jun 10 18:16:29.841 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-19] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 41038779 229803210: Jun 10 18:16:29.841 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] RsrcMgr: isCTIRoutePoint, addr: 41038779:false 229803211: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675673,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229803212: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146270, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41038779, releasingDeviceID: 41038779, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803213: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803214: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146270, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 41038779, releasingDeviceID: 41038779, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803215: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 229803216: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146270, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: [] to various sockets } 229803217: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803218: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146270, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 2 229803219: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803220: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146270, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 2 229803221: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803222: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146270 } 229803223: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229803224: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675673,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803225: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146270 } to outboundQ 229803226: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactEnded 229803227: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { END_CALL_EVENT } 229803228: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146270, connectionDeviceID: to various sockets } 229803229: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803230: Jun 10 18:16:29.841 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146270, connectionDeviceID: } to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803231: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803232: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 46146270, connectionDeviceID: } to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 3 229803233: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803234: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803235: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146270 } 229803236: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803237: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675673,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803238: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146270 } 229803239: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803240: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803241: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146270 } 229803242: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803243: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803244: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146270 } 229803245: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633090] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633090,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803246: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633090,Original thread priority=null,Time=null,Exception=null 229803247: Jun 10 18:16:29.842 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803248: Jun 10 18:16:29.843 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146270 } 229803249: Jun 10 18:16:29.843 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675673] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675673,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null 229803250: Jun 10 18:16:29.843 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675673,Original thread priority=null,Time=null,Exception=null 229803251: Jun 10 18:16:30.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,144,967,Exception=null 229803252: Jun 10 18:16:30.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,144,967,Exception=null 229803253: Jun 10 18:16:31.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,145,967,Exception=null 229803254: Jun 10 18:16:31.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,145,968,Exception=null 229803255: Jun 10 18:16:32.084 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ClusterMsgMgr: ClusterMsgMgr.isMaster() returns true 229803256: Jun 10 18:16:32.084 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop:we are master and DB Publisher is up 229803257: Jun 10 18:16:32.084 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop:OB state: 2 and about to check RmCm state 229803258: Jun 10 18:16:32.084 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop:RmCm is up 229803259: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: ConfigManagerImpl-getAll(): given query : getAll.CampaignConfig#9[] 229803260: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: ConfigManagerImpl-getAll(): query[0]: getAll.CampaignConfig#9[] 229803261: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery) RepositoryAccessors in list = 2 229803262: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String 229803263: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig 229803264: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 229803265: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: getAccessor(ConfigQuery)::found a RepositoryAccessor 229803266: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] DBAccessor: DBAccessor.get(query)) 229803267: Jun 10 18:16:32.084 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] DBAccessor: Schema class = com.cisco.crs.outbound.CampaignConfig 229803268: Jun 10 18:16:32.086 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] ConfigManagerImpl: No objects found: Exception=com.cisco.config.ConfigNotFoundException: Query returned 0 results 229803269: Jun 10 18:16:32.086 BRT %MIVR-CFG_MGR-7-EXCEPTION:com.cisco.config.ConfigNotFoundException: Query returned 0 results 229803270: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:535) 229803271: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManagerImpl.java:1446) 229803272: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.java:535) 229803273: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1030) 229803274: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:940) 229803275: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.crs.outbound.CampaignConfig.getAllCampaigns(CampaignConfig.java:607) 229803276: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CampaignMgr.loadCampaigns(CampaignMgr.java:396) 229803277: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.loadCampaigns(CheckCampaignStartStop.java:120) 229803278: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.processCampaigns(CheckCampaignStartStop.java:209) 229803279: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.run(CheckCampaignStartStop.java:153) 229803280: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 229803281: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 229803282: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 229803283: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570) 229803284: Jun 10 18:16:32.087 BRT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229803285: Jun 10 18:16:32.087 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_CheckCampaignStartStop-57-0-CheckCampaignStartStop] SubsystemOutbound: CheckCampaignStartStop: # of campaigns =0 229803286: Jun 10 18:16:32.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,146,967,Exception=null 229803287: Jun 10 18:16:32.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,146,967,Exception=null 229803288: Jun 10 18:16:33.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,147,967,Exception=null 229803289: Jun 10 18:16:33.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,147,967,Exception=null 229803290: Jun 10 18:16:34.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,148,967,Exception=null 229803291: Jun 10 18:16:34.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,148,968,Exception=null 229803292: Jun 10 18:16:34.440 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-13-TASK:0xa03116a52_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145938 : Delay 1 sec 229803293: Jun 10 18:16:34.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-0-client_thread_5] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.2.203.44,port=41277,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=829594 } 229803294: Jun 10 18:16:34.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=829594 socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229803295: Jun 10 18:16:34.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229803296: Jun 10 18:16:34.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=829594 to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] 229803297: Jun 10 18:16:34.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803298: Jun 10 18:16:34.682 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633091,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44795,Original thread priority=null,Time=null,Exception=null 229803299: Jun 10 18:16:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633091-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633091-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803300: Jun 10 18:16:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633091-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229803301: Jun 10 18:16:34.683 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633091] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633091,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803302: Jun 10 18:16:34.683 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44795] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44795,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633091,Original thread priority=null,Time=null,Exception=null 229803303: Jun 10 18:16:34.840 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-1-TASK:0xa03116af4_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146100 : Delay 1 sec 229803304: Jun 10 18:16:35.110 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : If (userIATA=="1") Then 229803305: Jun 10 18:16:35.110 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Call Redirect (--Triggering Contact-- to sCTIETAM) 229803306: Jun 10 18:16:35.110 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134, Redirecting to: 41030098, Unconditional: false, ResetOrigCalledAddr:false, OrigCalledAddr:41030098, CallingSearchSpace:default 229803307: Jun 10 18:16:35.119 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229803308: Jun 10 18:16:35.119 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229803309: Jun 10 18:16:35.119 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229803310: Jun 10 18:16:35.119 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229803311: Jun 10 18:16:35.131 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] RequestImpl: Route Connection=[41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->OFFERED, reason=6, Event= CallCtlConnOfferedEv 41030098:Ramal ON:1, cause=100, metacode=129, isMaster=true 229803312: Jun 10 18:16:35.131 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229803313: Jun 10 18:16:35.131 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65E5050F37F700000000 229803314: Jun 10 18:16:35.132 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] RequestImpl: (P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE is redirected from another RP 41039696, setting the lrd to this RP, and setting cgn to 11950109995 229803315: Jun 10 18:16:35.132 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54741) from null 229803316: Jun 10 18:16:35.132 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229803317: Jun 10 18:16:35.132 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229803318: Jun 10 18:16:35.132 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54741 229803319: Jun 10 18:16:35.132 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num -1 229803320: Jun 10 18:16:35.132 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54741,implId=13592037/5,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=null,seq num=-1,cn=41030098,dn=41030098,cgn=11950109995,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65E5050F37F700000000,DestProtocolCallRef=null,TP=null 229803321: Jun 10 18:16:35.133 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229803322: Jun 10 18:16:35.133 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316884 : ContactSessionChanged received for App FW contact 54741, iefSourceContact is 97478117 [13592037/5] (241744) 229803323: Jun 10 18:16:35.133 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229803324: Jun 10 18:16:35.133 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-23] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478117, newConnectionCallID: 97478117, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229803325: Jun 10 18:16:35.133 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229803326: Jun 10 18:16:35.133 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, newConnectionDeviceIDType: 0, newConnectionCallID: 97478117, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229803327: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803328: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675674,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44835,Original thread priority=null,Time=null,Exception=null 229803329: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, newConnectionDeviceIDType: 0, newConnectionCallID: 97478117, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803330: Jun 10 18:16:35.134 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] RequestImpl: Route Connection: [41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->OFFERED, CTI Port selected: TP[id=316,implId=2063,state=IN_USE] 229803331: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803332: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633092,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44842,Original thread priority=null,Time=null,Exception=null 229803333: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 97478117, newConnectionDeviceIDType: 0, newConnectionCallID: 97478117, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803334: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633092-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633092-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803335: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675674-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675674-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803336: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633092-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229803337: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633092] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633092,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803338: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675674-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229803339: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44842] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44842,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633092,Original thread priority=null,Time=null,Exception=null 229803340: Jun 10 18:16:35.134 BRT %MIVR-SS_TEL-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] CallImpl: Call.transferring(41030098) JTAPICallContact[id=54738,implId=13592037/5,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146134,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] 229803341: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675674] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675674,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803342: Jun 10 18:16:35.134 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44835] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44835,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675674,Original thread priority=null,Time=null,Exception=null 229803343: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229803344: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229803345: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229803346: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65E5050F37F700000000 229803347: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000CF65E5050F37F700000000 229803348: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000CF65E5050F37F700000000 229803349: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229803350: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000CF65E5050F37F900000000 229803351: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000CF65E5050F37F900000000 229803352: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000CF65E5050F37F900000000 229803353: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781540-CALL_EVENT_LOG:2063] RequestImpl: Got CallActiveEv, ConnCreatedEv 11950109995::2, ConnConnectedEv 11950109995::2, CallCtlConnEstablishedEv 11950109995::2, ConnCreatedEv 41030098:Ramal ON:1, ConnInProgressEv 41030098:Ramal ON:1, CallCtlConnOfferedEv 41030098:Ramal ON:1, ConnCreatedEv 2063:UCCX CTI Port:1, events on the AddressCallObserver. 229803354: Jun 10 18:16:35.150 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781542-CALL_EVENT_LOG:2063] RequestImpl: Got ConnInProgressEv 2063:UCCX CTI Port:1, CallCtlConnOfferedEv 2063:UCCX CTI Port:1, events on the AddressCallObserver. 229803355: Jun 10 18:16:35.153 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54741,implId=13592037/5,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270653,seq num=1,cn=41030098,dn=41030098,cgn=11950109995,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65E5050F37F900000000,DestProtocolCallRef=null,TP=2063] 229803356: Jun 10 18:16:35.153 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182849-ROUTE_CALL_EV] RequestImpl: Route Connection: [41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->OFFERED has 1 current sessions active. 229803357: Jun 10 18:16:35.153 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781541-CALL_CONN_OFFERED:2063] RequestImpl: CallID: 54741, MediaID: 13592037/5 CallCtlConnOfferedEv received for CTI Port: 2063, lastRedirectedAddress: 41030098 229803358: Jun 10 18:16:35.154 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781543-CALL_EVENT_LOG:2063] RequestImpl: CallID:54741 MediaId:13592037/5 Got CallObservationEndedEv, events on the AddressCallObserver. 229803359: Jun 10 18:16:35.154 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781544-CONN_DISCONNECTED] RequestImpl: RP[num=41030098], conn=[41030098:Ramal ON:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41030098:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229803360: Jun 10 18:16:35.156 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781541-CALL_CONN_OFFERED:2063] RequestImpl: CallID: 54741, MediaID: 13592037/5 Accepting call for CTI Route Point: 41030098 on CTI Port: 2063, ciscoCause=0 229803361: Jun 10 18:16:35.157 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] CallImpl: Call.accepted() JTAPICallContact[id=54741,implId=13592037/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270653,seq num=1,cn=41030098,dn=41030098,cgn=11950109995,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65E5050F37F900000000,DestProtocolCallRef=null,TP=2063] 229803362: Jun 10 18:16:35.157 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] RequestImpl: CallID:54741 MediaId:13592037/5, TerminalConnection to Terminal: UCCX_2063 is RINGING, [2063:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(5,13592037)->ACTIVE]->ALERTING 229803363: Jun 10 18:16:35.157 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] InCallObserverImpl: CallID:54741 MediaId:13592037/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229803364: Jun 10 18:16:35.157 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,975,Exception=null 229803365: Jun 10 18:16:35.157 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] CallImpl: Call.attributed() JTAPICallContact[id=54741,implId=13592037/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=null,session=118000270653,seq num=1,cn=41030098,dn=41030098,cgn=11950109995,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65E5050F37F900000000,DestProtocolCallRef=null,TP=2063] 229803366: Jun 10 18:16:35.157 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803367: Jun 10 18:16:35.157 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] RequestImpl: CallID:54741 MediaId:13592037/5 Task:43001146140 associated with Task ID: 43001146140 229803368: Jun 10 18:16:35.158 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called E-TAM/E-TAM_Agencias_Normaltime_v12.aef 229803369: Jun 10 18:16:35.158 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229803370: Jun 10 18:16:35.158 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229803371: Jun 10 18:16:35.158 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: ICDContactAdapter 316884 : ContactAttributed received for App FW contact 54741, iefSourceContact is 97478117 [13592037/5] (241744) 229803372: Jun 10 18:16:35.158 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229803373: Jun 10 18:16:35.158 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229803374: Jun 10 18:16:35.158 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229803375: Jun 10 18:16:35.158 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2062 229803376: Jun 10 18:16:35.158 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute Task 43001146140 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,desc=Trigger for E-TAM Verbo Divino,enabled=true,max=50,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-07 17:52:02.0,recordId=2148,desc=Trigger for E-TAM Verbo Divino,name=UCCX_ETAM_BRZ,type=Cisco Script Application,id=7,enabled=true,sessions=50,script=SCRIPT[E-TAM/E-TAM_Agencias_Normaltime_v12.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201395157,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:02.0,recordId=2123,desc=Cisco JTAPI Trigger,name=41030098,type=Cisco JTAPI Trigger,appName=UCCX_ETAM_BRZ,enabled=true,sessions=50,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41030098,redirectCSS=redirecting.party,cmDeviceName=UCCX_ETAM_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for E-TAM Verbo Divino,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54741,implId=13592037/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146140,session=118000270653,seq num=1,cn=41030098,dn=41030098,cgn=11950109995,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65E5050F37F900000000,DestProtocolCallRef=null,TP=2063]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146140 Start time (ms): 1560201395157 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {CSQ, java.lang.String, ""} {Delay, java.lang.Integer, 3} {MsgBemVindo, com.cisco.prompt.Playable, P[E-TAM/MSGWelcomeOption.wav] } {MsgEspera, com.cisco.prompt.Playable, P[E-TAM/espera-tambusao.ulaw.wav] } {MsgForaExpediente, com.cisco.prompt.Playable, P[E-TAM/MSGForaHorario.wav] } {Digito, java.lang.String, ""} {CSQOpc1, java.lang.String, "A_CSQ_ETAM_PROBLEMA"} {CSQOpc2, java.lang.String, "A_CSQ_ETAM_DUVIDA"} {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/E-TAM_Holidays_Carnaval.xml]} {SessionMappingID, java.lang.Integer, 410300989} {SessionID, com.cisco.session.Session, null} {DataResult, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {DateString, java.lang.String, ""} {DebugDateString, java.lang.String, ""} {CTIWebservice, java.lang.String, "41030097"} {Tentativa, java.lang.Integer, 0} {MaximoTentativas, java.lang.Integer, 2} {Msg_Timeout, com.cisco.prompt.Playable, P[E-TAM/msg_Timeout.wav]} {CSQ_WEB, java.lang.String, "A_CSQ_ETAM_WEBSERVICE"} {HOST, com.cisco.prompt.Playable, P[E-TAM/host_01.wav]} {OPT_1_3_WEB, com.cisco.prompt.Playable, P[E-TAM/OPT_3_WEB.wav]} {XML_OPEN_CLOSE, com.cisco.doc.Document, DOC[E-TAM/ETAM_BASE.xml]} {OPEN_CLOSE, java.lang.String, ""} {MSG_PAUSE_REUNIAO, com.cisco.prompt.Playable, P[E-TAM/MSG_Interrompido.wav ]} {MSG_VideoAula, com.cisco.prompt.Playable, P[E-TAM/MSG_VideoAula.wav] } {msgFilaMusica, com.cisco.prompt.Playable, P[NUCLEO_NEGOCIO\Espera.wav]} {MsgBemVindo_op2_3, com.cisco.prompt.Playable, P[E-TAM/MSGWelcomeOption2_3.wav] } {agent, com.cisco.user.User, null} {MSGWelcome, com.cisco.prompt.Playable, P[E-TAM/MSGWelcome.wav] } {MSGPosicaoFila, com.cisco.prompt.Playable, P[E-TAM/posicaofila.wav] } {positionInQueue, java.lang.Integer, 1} {PositionPrompt, com.cisco.prompt.Playable, P[]} {MsgAtendimento, com.cisco.prompt.Playable, P[E-TAM/MsgAtendimento.wav]} {MSGReset, com.cisco.prompt.Playable, P[E-TAM/MSGReset.wav] } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { } Number of executed steps: 0 Current step: Start /* Script for E-TAM - Created ... */ <<<<< 229803377: Jun 10 18:16:35.158 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Start /* Script for E-TAM - Created ... */ 229803378: Jun 10 18:16:35.158 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Delay 2 sec 229803379: Jun 10 18:16:35.159 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229803380: Jun 10 18:16:35.159 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(13592037/5, 2063) 229803381: Jun 10 18:16:35.159 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2063 contact ID: 13592037/5 229803382: Jun 10 18:16:35.160 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:13592037/5 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229803383: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592037/5) returns 97478117 [13592037/5] 229803384: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: RmCm contact with call ID 013592037/5 (97478117) already exists in session 118000270653 229803385: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478117[13592037/5] (241742) .setAppContact(54741) from 54738 229803386: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478117[13592037/5] (241742) .setContactPriority(1) 229803387: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478117[13592037/5] (241742) .dequeueAll(CALL_REDIRECTED) 229803388: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(97478117 [13592037/5]) 229803389: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Ignore update of Monitoring flag. Value passedtrue older flag value =true 229803390: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.SetContactPriorityReqMsg Contact54741 229803391: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478117[13592037/5] (241742) .setPriority(1) from 1 229803392: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact54741 229803393: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478117[13592037/5] (241742) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229803394: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478117[13592037/5] (241742) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 229803395: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALL_REDIRECTED contact type IAQ session 118000270653 session seq num 1 229803396: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: conferenceQueued flag is: false call contact: 13592037/5 229803397: Jun 10 18:16:35.160 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactDequeuedAllEvent 229803398: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54741 229803399: Jun 10 18:16:35.160 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2063 contact type IAQ Secondary call ID 13592037/5 session 118000270653 session seq num 1 isRedirectFromWF true 229803400: Jun 10 18:16:35.160 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478117, eventCause: 65535, appId: 7, CSDID: -1} to BM clients 229803401: Jun 10 18:16:35.160 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478117, eventCause: 65535, appId: 7, CSDID: -1 } to outboundQ 229803402: Jun 10 18:16:35.160 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2063 229803403: Jun 10 18:16:35.160 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Got contact dequeuedAll event 229803404: Jun 10 18:16:35.160 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2063:false 229803405: Jun 10 18:16:35.160 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229803406: Jun 10 18:16:35.160 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 229803407: Jun 10 18:16:35.160 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 97478117, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null to various sockets } 229803408: Jun 10 18:16:35.161 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11950109995 229803409: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803410: Jun 10 18:16:35.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 11950109995:false 229803411: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675675,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44818,Original thread priority=null,Time=null,Exception=null 229803412: Jun 10 18:16:35.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229803413: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 97478117, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803414: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803415: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675675-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675675-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803416: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675675-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229803417: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675675] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675675,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803418: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44818] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44818,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675675,Original thread priority=null,Time=null,Exception=null 229803419: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229803420: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633093,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44843,Original thread priority=null,Time=null,Exception=null 229803421: Jun 10 18:16:35.161 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-3] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2063 229803422: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 97478117, serviceNumber: 7, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803423: Jun 10 18:16:35.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] RsrcMgr: isCTIRoutePoint, addr: 2063:false 229803424: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633093-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633093-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803425: Jun 10 18:16:35.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803426: Jun 10 18:16:35.161 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-3] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803427: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633093-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229803428: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2063, connectionCallID: 97478117, lineType: 3, skillGroupNumber: -1, serviceNumber: 7, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2063, alertingDeviceID: 2063, callingDeviceID: 11950109995, calledDeviceID: 2063, lastRedirectDeviceID: 41039696, secondaryCallID: 0, ani: 11950109995, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229803429: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633093] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633093,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803430: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2063, connectionCallID: 97478117, lineType: 3, skillGroupNumber: -1, serviceNumber: 7, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2063, alertingDeviceID: 2063, callingDeviceID: 11950109995, calledDeviceID: 2063, lastRedirectDeviceID: 41039696, secondaryCallID: 0, ani: 11950109995, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229803431: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-3] CRACTIEventHandler: EventHandler: Got contact presented event 229803432: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44843] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44843,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633093,Original thread priority=null,Time=null,Exception=null 229803433: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229803434: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2063, alertingDeviceID: 2063, callingDeviceID: 11950109995, calledDeviceID: 2063, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 11950109995, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229803435: Jun 10 18:16:35.161 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803436: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675676,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-44816,Original thread priority=null,Time=null,Exception=null 229803437: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675676,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null 229803438: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2063, alertingDeviceID: 2063, callingDeviceID: 11950109995, calledDeviceID: 2063, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 11950109995, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229803439: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675676-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675676-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803440: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803441: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675676-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229803442: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675676] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675676,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803443: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44816] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44816,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675676,Original thread priority=null,Time=null,Exception=null 229803444: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633094,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44840,Original thread priority=null,Time=null,Exception=null 229803445: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2063, alertingDeviceID: 2063, callingDeviceID: 11950109995, calledDeviceID: 2063, lastRedirectDeviceID: 41039696, secondaryConnectionCallID: 0, ani: 11950109995, dnis: 41030098, userToUserInfo: null, dialedNumber: 41030098, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803446: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633094-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633094-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803447: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633094-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229803448: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633094] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633094,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803449: Jun 10 18:16:35.162 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44840] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44840,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633094,Original thread priority=null,Time=null,Exception=null 229803450: Jun 10 18:16:35.163 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2617-376-640-TERM_CONN_EV:2617] RequestImpl: CallID:54740 MediaId:12592024/2 Task:43001146139 Digit received: 2 229803451: Jun 10 18:16:35.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,149,967,Exception=null 229803452: Jun 10 18:16:35.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,149,967,Exception=null 229803453: Jun 10 18:16:35.334 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] RequestImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 gets TermConnDroppedEv, meta code:131, cause code:100 229803454: Jun 10 18:16:35.335 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] RequestImpl: CallID:54738 MediaId:13592037/5 Task:43001146134, TerminalConnection to Terminal: UCCX_2062 is DROPPED, 13592037/5 229803455: Jun 10 18:16:35.335 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] CallImpl: Call.abandoned() - transferring JTAPICallContact[id=54738,implId=13592037/5,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146134,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] 229803456: Jun 10 18:16:35.335 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] CallImpl: CallID:54738 MediaId:13592037/5 is (re)added to call session mapping in Session[id=001-0x1b795d3d3d,parent=null,active=true,state=SESSION_IN_USE,time=1560201355889] 229803457: Jun 10 18:16:35.335 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] CallImpl: Call.transferred(41030098) - transferring JTAPICallContact[id=54738,implId=13592037/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146134,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] 229803458: Jun 10 18:16:35.335 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Execute step of Task 43001146134 : Set Priority (--Triggering Contact--, Assign: prioridadeInt) 229803459: Jun 10 18:16:35.335 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134, released TP[type=Cisco CTI Port,id=314,implId=2062,active=false,state=IDLE] from 41039696, and releasing udpPort 29284 229803460: Jun 10 18:16:35.336 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2062-373-626-TERM_CONN_EV:2062] InCallObserverImpl: CallID:54738 MediaId:13592037/5 Task:43001146134 com.cisco.jtapi.TermObservationEndedEvImpl received 229803461: Jun 10 18:16:35.336 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: com.cisco.contact.ContactInactiveException: Contact id: 54738, Contact is inactive when getting channel at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823) at com.cisco.contact.Contact.getChannel(Contact.java:1527) at com.cisco.wf.steps.iaq.SetPriorityStep.execute(SetPriorityStep.java:190) at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 229803462: Jun 10 18:16:35.337 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29-TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef] WFTracingLogImpl: Notifying Debug Task Aborted 229803463: Jun 10 18:16:35.337 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-29] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0xa03116b16_NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-29,Thread priority=5,Original Thread=null,Original thread priority=null,Time=39,422,Exception=null 229803464: Jun 10 18:16:35.440 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-13-TASK:0xa03116a52_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001145938 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229803465: Jun 10 18:16:35.564 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Select Resource (--Triggering Contact-- from CSQ_Option_2) 229803466: Jun 10 18:16:35.565 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146139 SelectResourceStep: Executing-CSQ SelectResourceStep 229803467: Jun 10 18:16:35.565 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146139 SelectResourceStep: Could not set the Resource Selected into the context because Resource Selected Variable: is invalid 229803468: Jun 10 18:16:35.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146139 SelectResourceStep: Checking if rsrc allocated 229803469: Jun 10 18:16:35.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146139 SelectResourceStep: calling rm.allocateResource() for icdContact 46146456 [12592024/2] (241743) for CSQ216 229803470: Jun 10 18:16:35.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] RsrcMgr: RsrcMgr.allocateResource(216, 46146456 [12592024/2]) 229803471: Jun 10 18:16:35.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] ESD: ESD 216 A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK .allocateRsrc(46146456 [12592024/2]) 229803472: Jun 10 18:16:35.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: AllocateRsrcMsg (ESD:216 Contact ID:54740 CallID:12592024/2) 229803473: Jun 10 18:16:35.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:216 Contact ID:54740 CallID:12592024/2)) 229803474: Jun 10 18:16:35.566 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146456[12592024/2] (241743) .enqueue(216) 229803475: Jun 10 18:16:35.566 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 46146456[12592024/2] (241743) .enqueue(216)(Queue ID:116130) 229803476: Jun 10 18:16:35.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Cannot allocate an available resource b/c none is present in A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK 229803477: Jun 10 18:16:35.566 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_2_ANALISE_CONCORRENCIA_LIBERE_TASK: 229803478: Jun 10 18:16:35.566 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact54740 229803479: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\cm.aef 229803480: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229803481: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229803482: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute Task 43001146141 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146141 Start time (ms): 1560201395566 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 216} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@6e8b4e} } Number of executed steps: 0 Current step: Start <<<<< 229803483: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146141 : Start 229803484: Jun 10 18:16:35.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146139 SelectResourceStep: No resource available 229803485: Jun 10 18:16:35.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] SelectResourceStep: Task:43001146139 SelectResourceStep: Queue selected, returning QUEUED branch 229803486: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146141 : GetCSQProperties 229803487: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : queueeLoop 2: 229803488: Jun 10 18:16:35.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] GetESDPropertiesStep: Task:43001146141 Executing GetESDPropertiesStep 229803489: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Play Prompt (--Triggering Contact--, msg_01) 229803490: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146141 : Switch String ( cqc ) 229803491: Jun 10 18:16:35.566 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146141 : InsertContactFIFO 229803492: Jun 10 18:16:35.566 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] InsertContactFIFOStep: Task:43001146141 Executing InsertContactFIFOStep 229803493: Jun 10 18:16:35.566 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 46146456[12592024/2] (241743) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE 229803494: Jun 10 18:16:35.567 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146141 : End 229803495: Jun 10 18:16:35.567 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146141 Start time (ms): 1560201395566 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 216} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@6e8b4e} } Number of executed steps: 5 Current step: End <<<<< 229803496: Jun 10 18:16:35.567 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Notifying Debug task Ended 229803497: Jun 10 18:16:35.567 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [12592024/2] 46146456 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 118000270655 session seq num 0 229803498: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: got contactQueuedEvent 229803499: Jun 10 18:16:35.567 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-7] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 51993589184 229803500: Jun 10 18:16:35.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] RsrcMgr: isCTIRoutePoint, addr: 51993589184:false 229803501: Jun 10 18:16:35.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] RsrcMgr: isCTIRoutePoint, addr: 41039988:true 229803502: Jun 10 18:16:35.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803503: Jun 10 18:16:35.567 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-7] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803504: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146456, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 2, CSDID: 216, callingDeviceID: 51993589184, calledDeviceID: 41039988} to BM clients 229803505: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 46146456, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 2, CSDID: 216, callingDeviceID: 51993589184, calledDeviceID: 41039988 } to outboundQ 229803506: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-7] CRACTIEventHandler: EventHandler: before getting a lock on Rmcontact 229803507: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 229803508: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146456, serviceNumber: 2, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2617, queueDeviceID: 216, calledDeviceID: 41039988, callingDeviceID: 51993589184, lastRedirectDeviceID: null, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, CSDID: 216, remasks: [] to various sockets } 229803509: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803510: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675677,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44828,Original thread priority=null,Time=null,Exception=null 229803511: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146456, serviceNumber: 2, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2617, queueDeviceID: 216, calledDeviceID: 41039988, callingDeviceID: 51993589184, lastRedirectDeviceID: null, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, CSDID: 216, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803512: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803513: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633095,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44822,Original thread priority=null,Time=null,Exception=null 229803514: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 46146456, serviceNumber: 2, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2617, queueDeviceID: 216, calledDeviceID: 41039988, callingDeviceID: 51993589184, lastRedirectDeviceID: null, skillGroupNumber: 216, skillGroupID: -1, skillGroupPriority: 0, CSDID: 216, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803515: Jun 10 18:16:35.567 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675677-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675677-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803516: Jun 10 18:16:35.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633095-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633095-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803517: Jun 10 18:16:35.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675677-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 46146456 } 229803518: Jun 10 18:16:35.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633095-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 46146456 } 229803519: Jun 10 18:16:35.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675677] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675677,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803520: Jun 10 18:16:35.568 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633095] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633095,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803521: Jun 10 18:16:35.568 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44828] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44828,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675677,Original thread priority=null,Time=null,Exception=null 229803522: Jun 10 18:16:35.568 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44822] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44822,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633095,Original thread priority=null,Time=null,Exception=null 229803523: Jun 10 18:16:35.840 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-1-TASK:0xa03116af4_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146100 : Play Prompt (--Triggering Contact--, MSG_MusicaLatam) 229803524: Jun 10 18:16:36.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,150,967,Exception=null 229803525: Jun 10 18:16:36.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,150,967,Exception=null 229803526: Jun 10 18:16:37.159 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Accept (--Triggering Contact--) 229803527: Jun 10 18:16:37.169 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] RequestImpl: CallID:54741 MediaId:13592037/5 Task:43001146140, TerminalConnection to Terminal: UCCX_2063 is ACTIVE 229803528: Jun 10 18:16:37.169 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] ICDContactAdapter: ICDContactAdapter 316884 : ContactAccepted received for App FW contact 54741, iefSourceContact is 97478117 [13592037/5] (241742) 229803529: Jun 10 18:16:37.169 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-TERM_CONN_EV:2063] CallImpl: Call.answered() JTAPICallContact[id=54741,implId=13592037/5,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_ETAM_BRZ,task=43001146140,session=118000270653,seq num=1,cn=41030098,dn=41030098,cgn=11950109995,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=41039696,ocn=41039696,route=RP[num=41030098],OrigProtocolCallRef=0000000000CF65E5050F37F900000000,DestProtocolCallRef=null,TP=2063] 229803530: Jun 10 18:16:37.169 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:13592037/5 Type:IAQ) 229803531: Jun 10 18:16:37.169 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592037/5) returns 97478117 [13592037/5] 229803532: Jun 10 18:16:37.169 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2063 229803533: Jun 10 18:16:37.170 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:null 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229803534: Jun 10 18:16:37.170 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(13592037/5, 2063) 229803535: Jun 10 18:16:37.170 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2063 contact ID: 13592037/5 229803536: Jun 10 18:16:37.171 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:13592037/5 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229803537: Jun 10 18:16:37.171 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54741 229803538: Jun 10 18:16:37.171 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2063 contact type IAQ session 118000270653 session seq num 1 229803539: Jun 10 18:16:37.171 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229803540: Jun 10 18:16:37.171 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229803541: Jun 10 18:16:37.171 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229803542: Jun 10 18:16:37.171 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-9] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229803543: Jun 10 18:16:37.172 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-9] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11950109995 229803544: Jun 10 18:16:37.172 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-9] RsrcMgr: isCTIRoutePoint, addr: 11950109995:false 229803545: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler:Supervisor with extension :2063 is null ... 229803546: Jun 10 18:16:37.172 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-9] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803547: Jun 10 18:16:37.172 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-9] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803548: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2063, connectionCallID: 97478117, lineType: 3, monitoredDeviceDN: 2063, eventReasonCode: 22, serviceNumber: 7, skillGroupNumber: -1, answeringDeviceID: 2063, callingDeviceID: 11950109995, calledDeviceID: 2063, lastRedirectDeviceID: 41039696, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74} to BM clients 229803549: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2063, connectionCallID: 97478117, lineType: 3, monitoredDeviceDN: 2063, eventReasonCode: 22, serviceNumber: 7, skillGroupNumber: -1, answeringDeviceID: 2063, callingDeviceID: 11950109995, calledDeviceID: 2063, lastRedirectDeviceID: 41039696, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74 } to outboundQ 229803550: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-9] CRACTIEventHandler: EventHandler: Got contact connected event 229803551: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229803552: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2063, answeringDeviceID: 2063, calledDeviceID: 2063, callingDeviceID: 11950109995, lastRedirectDeviceID: 41039696, remasks: [] to various sockets } 229803553: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803554: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675678,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44851,Original thread priority=null,Time=null,Exception=null 229803555: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2063, answeringDeviceID: 2063, calledDeviceID: 2063, callingDeviceID: 11950109995, lastRedirectDeviceID: 41039696, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803556: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803557: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633096,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44784,Original thread priority=null,Time=null,Exception=null 229803558: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, lineHandle: 65535, lineType: 3, serviceNumber: 7, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 74, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2063, answeringDeviceID: 2063, calledDeviceID: 2063, callingDeviceID: 11950109995, lastRedirectDeviceID: 41039696, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803559: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633096-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633096-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803560: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675678-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675678-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803561: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633096-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229803562: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675678-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229803563: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675678] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675678,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803564: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633096] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633096,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803565: Jun 10 18:16:37.172 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44784] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44784,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633096,Original thread priority=null,Time=null,Exception=null 229803566: Jun 10 18:16:37.173 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44851] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44851,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675678,Original thread priority=null,Time=null,Exception=null 229803567: Jun 10 18:16:37.175 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229803568: Jun 10 18:16:37.175 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54741 MediaId:13592037/5 Task:43001146140 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229803569: Jun 10 18:16:37.175 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229803570: Jun 10 18:16:37.175 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2063-375-643-OPEN_LOGICAL_CHANNEL:2063] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229803571: Jun 10 18:16:37.176 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229803572: Jun 10 18:16:37.176 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54741 MediaId:13592037/5 Task:43001146140 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229803573: Jun 10 18:16:37.182 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229803574: Jun 10 18:16:37.183 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54741 MediaId:13592037/5 Task:43001146140 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229803575: Jun 10 18:16:37.183 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : XML_OPEN_CLOSE = Create XML Document (XML_OPEN_CLOSE) 229803576: Jun 10 18:16:37.183 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : OPEN_CLOSE = Get XML Document Data(XML_OPEN_CLOSE, "/SETTING/VALUE") 229803577: Jun 10 18:16:37.184 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : If (OPEN_CLOSE=="false") Then 229803578: Jun 10 18:16:37.184 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Goto INICIO 229803579: Jun 10 18:16:37.184 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : INICIO: 229803580: Jun 10 18:16:37.184 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : SessionID = Get Session (SessionMappingID) 229803581: Jun 10 18:16:37.184 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : If (SessionID == null) Then 229803582: Jun 10 18:16:37.185 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : XMLdateList = Get Session Info (SessionID, "XMLdateList") 229803583: Jun 10 18:16:37.185 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : /* Checar dias de recesso ... */ 229803584: Jun 10 18:16:37.185 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Set DateString = DateNow.dom + "/" + DateNow.month + "/" + DateNow.year 229803585: Jun 10 18:16:37.185 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : DataResult = Get XML Document Data(XMLdateList, "/Holidays/Holiday[@Date='"+DateString+"']") 229803586: Jun 10 18:16:37.185 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : If (DataResult==null) Then 229803587: Jun 10 18:16:37.185 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Play Prompt (--Triggering Contact--, MSGWelcome) 229803588: Jun 10 18:16:37.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,151,967,Exception=null 229803589: Jun 10 18:16:37.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,151,967,Exception=null 229803590: Jun 10 18:16:38.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,152,967,Exception=null 229803591: Jun 10 18:16:38.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,152,968,Exception=null 229803592: Jun 10 18:16:39.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,153,967,Exception=null 229803593: Jun 10 18:16:39.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,153,967,Exception=null 229803594: Jun 10 18:16:40.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,154,967,Exception=null 229803595: Jun 10 18:16:40.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,154,967,Exception=null 229803596: Jun 10 18:16:40.336 BRT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54738] EventLoggerImpl: Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_TRANSFERRED,state=CALL_TRANSFERRED,destination=41030098,departure type=REDIRECT,task=AppTask[id=0xa03116b16,time=1560201355915,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 54738, Contact is inactive when getting channel,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 54738, Contact is inactive when getting channel,app=App[name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,desc=Trigger for FrontEnd Agencias LATAM,enabled=true,max=80,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-06-10 09:48:43.0,recordId=2151,desc=Trigger for FrontEnd Agencias LATAM,name=UCCX_AGENCIAS_LATAM,type=Cisco Script Application,id=3,enabled=true,sessions=80,script=SCRIPT[NUCLEO_NEGOCIO/Agencias_Brazil_BackEnd_NormalTime_V22.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1560201355915,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:24:01.0,recordId=2121,desc=Cisco JTAPI Trigger,name=41039696,type=Cisco JTAPI Trigger,appName=UCCX_AGENCIAS_LATAM,enabled=true,sessions=80,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41039696,redirectCSS=redirecting.party,cmDeviceName=UCCX_NUCLEO_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for FrontEnd Agencias LATAM - Nucleo and E,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54738,implId=13592037/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146134,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@85d99,default=null],isRemote=false,contactImplId=13592037/5,lastContactImplId=13592037/5,session=Session[id=001-0x1b795d3d3d,parent=null,active=true,state=SESSION_IN_USE,time=1560201355889],lastSession=Session[id=001-0x1b795d3d3d,parent=null,active=true,state=SESSION_IN_USE,time=1560201355889],contactSeqNum=0,lastContactSeqNum=0destination=41030098] on JTAPICallContact[id=54738,implId=13592037/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=UCCX_AGENCIAS_LATAM,task=43001146134,session=118000270653,seq num=0,cn=41039696,dn=41039696,cgn=11950109995,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41039696,route=RP[num=41039696],OrigProtocolCallRef=0000000000CF65E5050F37B700000000,DestProtocolCallRef=null,TP=2062] at Mon Jun 10 18:16:35 BRT 2019,Queue Time=5000 229803597: Jun 10 18:16:40.336 BRT %MIVR-SS_CM-7-UNK:[MIVR_CONTACT_MGR_CLOCK-9-0-FINAL_EVENT_54738] ICDContactAdapter: ICDContactAdapter 316881 : ContactTerminated received for App FW contact 54738, iefSourceContact is 97478117 [13592037/5] (241742) 229803598: Jun 10 18:16:40.336 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionRedirectedMsg, contact ID:13592037/5 229803599: Jun 10 18:16:40.336 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(13592037/5) returns 97478117 [13592037/5] 229803600: Jun 10 18:16:40.336 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229803601: Jun 10 18:16:40.336 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: Redirect from CTI port OR CTI Port transferring to unmonitored device scenario discovered in CTIPort 0 .processSessionTransferredMsg (54738, 97478117 [13592037/5]) 229803602: Jun 10 18:16:40.336 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229803603: Jun 10 18:16:40.336 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229803604: Jun 10 18:16:40.336 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: destRsrc 41030098 is a route point in CTIPort 0 .processSessionTransferredMsg (54738, 97478117 [13592037/5]) 229803605: Jun 10 18:16:40.336 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478117[13592037/5] (241742) .removeConnectedResource(2062) 229803606: Jun 10 18:16:40.336 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_TERMINATED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229803607: Jun 10 18:16:40.336 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactTransferredEventReqMsg Contact54741 229803608: Jun 10 18:16:40.336 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactTransferredEvent consult contactId: null transferring resource 2062 xferredRsrc 41030098 xferredAddr 41030098 original contact type IAQ numParties 1 isRedirectAgentToUnknown false original/final session 118000270653 session seq nums 0 1 229803609: Jun 10 18:16:40.336 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 41030098:true 229803610: Jun 10 18:16:40.336 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:got contactTransferredEvent 229803611: Jun 10 18:16:40.336 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-12] CRACTIEventHandler: EventHandler:got contactTransferred. returning because not from agent, rmConsultCt is not null or connectedPartyDevices is null 229803612: Jun 10 18:16:41.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,155,967,Exception=null 229803613: Jun 10 18:16:41.265 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,155,967,Exception=null 229803614: Jun 10 18:16:41.407 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229803615: Jun 10 18:16:42.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,156,968,Exception=null 229803616: Jun 10 18:16:42.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,156,968,Exception=null 229803617: Jun 10 18:16:42.579 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229803618: Jun 10 18:16:42.889 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=53 type=SET_AGENT_STATE_REQ,invokeId=317285,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41069147,agentDN=41069147,agentPwd=***** } 229803619: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=53 type=SET_AGENT_STATE_REQ,invokeId=317285,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=True,agentID=41069147,agentDN=41069147,agentPwd=***** socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229803620: Jun 10 18:16:42.890 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: CTISetAgentStateReqMsg (Rsrc:41069147 InvokeID:317285 State:AVAILABLE Forced:True) 229803621: Jun 10 18:16:42.890 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069147 .processCTIAvailableMsg(CTISetAgentStateReqMsg (Rsrc:41069147 InvokeID:317285 State:AVAILABLE Forced:True)) 229803622: Jun 10 18:16:42.890 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Resource: Rsrc: 41069147 New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 229803623: Jun 10 18:16:42.890 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069147 .canAddToVoiceARL() 229803624: Jun 10 18:16:42.890 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.offerResource(41069147) 229803625: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got rsrcStateChangedEvent 229803626: Jun 10 18:16:42.890 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: OfferRsrcReqMsg (Rsrc:41069147) 229803627: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] monitoredDeviceDN:41069147, agentDN:41069147, agentID:41069147, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = 41069147, agentExtension = 41069147, agentID_Long = 41069147 } to outboundQ 229803628: Jun 10 18:16:42.890 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 274 .getHighestPriorityContact() returning null 229803629: Jun 10 18:16:42.890 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 250 .getHighestPriorityContact() returning null 229803630: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.130.254.45,port=57269,localport=12028] invokeID:317285 } to outboundQ 229803631: Jun 10 18:16:42.890 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ESD: ESD 5 .getHighestPriorityContact() returning null 229803632: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 229803633: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069147, agentExtension=41069147, agentInstrument=null, agentID_Long=41069147, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069147, reqMaskExtension=41069147, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various sockets } 229803634: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803635: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675679,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44786,Original thread priority=null,Time=null,Exception=null 229803636: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069147, agentExtension=41069147, agentInstrument=null, agentID_Long=41069147, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069147, reqMaskExtension=41069147, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803637: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803638: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633097,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44849,Original thread priority=null,Time=null,Exception=null 229803639: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675679-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675679-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803640: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633097-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633097-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803641: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633097-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] } 229803642: Jun 10 18:16:42.890 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633097] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633097,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803643: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44849] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44849,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633097,Original thread priority=null,Time=null,Exception=null 229803644: Jun 10 18:16:42.891 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] OutboundMgrMsgProcessor: OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:41069147, state:3, csqID:-1) 229803645: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=41069147, agentExtension=41069147, agentInstrument=null, agentID_Long=41069147, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=41069147, reqMaskExtension=41069147, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803646: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 229803647: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=317285 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229803648: Jun 10 18:16:42.891 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_OB_OutboundMgrMsgProcessor-52-0-OutboundMgrMsgProcessor] RsrcMgr: RsrsMgr:removeFromlicensedWorkingAgentsList():: removed from List : false 229803649: Jun 10 18:16:42.891 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: returning null from ContactMgr.offerResource(41069147) because there are no waiting contacts 229803650: Jun 10 18:16:42.891 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] Agent: Agent 41069147 .invokeRMWf() 229803651: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229803652: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229803653: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229803654: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146142 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146142 Start time (ms): 1560201402891 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 274} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069147} } Number of executed steps: 0 Current step: Start <<<<< 229803655: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146142 : Start 229803656: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146142 : GetCSQProperties 229803657: Jun 10 18:16:42.891 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146142 Executing GetESDPropertiesStep 229803658: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146142 : Switch String ( rsc ) 229803659: Jun 10 18:16:42.891 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146142 : InsertRsrcSkill 229803660: Jun 10 18:16:42.891 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Task:43001146142 Executing InsertRsrcSkillStep 229803661: Jun 10 18:16:42.891 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn != null 229803662: Jun 10 18:16:42.891 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 != null 229803663: Jun 10 18:16:42.891 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 =1 229803664: Jun 10 18:16:42.891 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: searching / Rn = 1 / Rn_1 = 1 / Rx = 1 229803665: Jun 10 18:16:42.891 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn <= Rx - insert after 229803666: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803667: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675679-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229803668: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675679] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675679,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803669: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675679-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675679-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803670: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675679-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229803671: Jun 10 18:16:42.891 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675679] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675679,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803672: Jun 10 18:16:42.892 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44786] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44786,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675679,Original thread priority=null,Time=null,Exception=null 229803673: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146142 : End 229803674: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146142 Start time (ms): 1560201402891 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Most Skilled by Order} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 274} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069147} } Number of executed steps: 5 Current step: End <<<<< 229803675: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229803676: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229803677: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229803678: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229803679: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146143 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146143 Start time (ms): 1560201402892 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 250} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069147} } Number of executed steps: 0 Current step: Start <<<<< 229803680: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146143 : Start 229803681: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146143 : GetCSQProperties 229803682: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146143 Executing GetESDPropertiesStep 229803683: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146143 : Switch String ( rsc ) 229803684: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146143 : InsertRsrcSkill 229803685: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Task:43001146143 Executing InsertRsrcSkillStep 229803686: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn != null 229803687: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 != null 229803688: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn_1 =1 229803689: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: searching / Rn = 1 / Rn_1 = 1 / Rx = 1 229803690: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcSkillStep: Rn <= Rx - insert after 229803691: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146143 : End 229803692: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146143 Start time (ms): 1560201402892 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Most Skilled by Order} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 250} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069147} } Number of executed steps: 5 Current step: End <<<<< 229803693: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229803694: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\rm.aef 229803695: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229803696: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229803697: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute Task 43001146144 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146144 Start time (ms): 1560201402892 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069147} } Number of executed steps: 0 Current step: Start <<<<< 229803698: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146144 : Start 229803699: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146144 : GetCSQProperties 229803700: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] GetESDPropertiesStep: Task:43001146144 Executing GetESDPropertiesStep 229803701: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146144 : Switch String ( rsc ) 229803702: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146144 : InsertRsrcLongestAvailable 229803703: Jun 10 18:16:42.892 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] InsertRsrcLongestAvailableStep: Task:43001146144 Executing InsertRsrcLongestAvailable 229803704: Jun 10 18:16:42.892 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Execute step of Task 43001146144 : End 229803705: Jun 10 18:16:42.893 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146144 Start time (ms): 1560201402892 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {rsc, java.lang.String, Longest Available} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 5} {C6E09414-FE87-11d2-A3CA-00108300BD05_ResID, java.lang.String, 41069147} } Number of executed steps: 5 Current step: End <<<<< 229803706: Jun 10 18:16:42.893 BRT %MIVR-ENG-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] WFTracingLogImpl: Notifying Debug task Ended 229803707: Jun 10 18:16:42.893 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069147 Contacts: 229803708: Jun 10 18:16:42.893 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Rsrc: 41069147 PrevState: AVAILABLE PrevStateSet:false 229803709: Jun 10 18:16:42.893 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_NAO_TRIPULANTE: (A_CSQ_CCOA_NAO_TRIPULANTE 41069147 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069125 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069119 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069124 Order:1)(A_CSQ_CCOA_NAO_TRIPULANTE 41069116 Order:1) 229803710: Jun 10 18:16:42.893 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_EXEC_TESTE: (A_CSQ_CCOA_EXEC_TESTE 41069147 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069125 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069119 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069124 Order:1)(A_CSQ_CCOA_EXEC_TESTE 41069116 Order:1) 229803711: Jun 10 18:16:42.893 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_CCOA_CALLCENTER: (A_CSQ_CCOA_CALLCENTER 41069147 Order:26)(A_CSQ_CCOA_CALLCENTER 41069125 Order:32)(A_CSQ_CCOA_CALLCENTER 41069119 Order:25)(A_CSQ_CCOA_CALLCENTER 41069124 Order:14)(A_CSQ_CCOA_CALLCENTER 41069116 Order:15) 229803712: Jun 10 18:16:43.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,157,968,Exception=null 229803713: Jun 10 18:16:43.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,157,968,Exception=null 229803714: Jun 10 18:16:44.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,158,968,Exception=null 229803715: Jun 10 18:16:44.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,158,968,Exception=null 229803716: Jun 10 18:16:44.972 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Delay 1 sec 229803717: Jun 10 18:16:45.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,159,968,Exception=null 229803718: Jun 10 18:16:45.267 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,159,969,Exception=null 229803719: Jun 10 18:16:45.972 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : mainMenu: Day of Week 229803720: Jun 10 18:16:45.972 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Time of Day 229803721: Jun 10 18:16:45.972 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Select Resource (--Triggering Contact-- from CSQOpc2) 229803722: Jun 10 18:16:45.972 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146140 SelectResourceStep: Executing-CSQ SelectResourceStep 229803723: Jun 10 18:16:45.974 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146140 SelectResourceStep: Checking if rsrc allocated 229803724: Jun 10 18:16:45.974 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146140 SelectResourceStep: calling rm.allocateResource() for icdContact 97478117 [13592037/5] (241742) for CSQ3 229803725: Jun 10 18:16:45.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] RsrcMgr: RsrcMgr.allocateResource(3, 97478117 [13592037/5]) 229803726: Jun 10 18:16:45.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] ESD: ESD 3 A_CSQ_ETAM_DUVIDA .allocateRsrc(97478117 [13592037/5]) 229803727: Jun 10 18:16:45.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: AllocateRsrcMsg (ESD:3 Contact ID:54741 CallID:13592037/5) 229803728: Jun 10 18:16:45.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:3 Contact ID:54741 CallID:13592037/5)) 229803729: Jun 10 18:16:45.974 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478117[13592037/5] (241742) .enqueue(3) 229803730: Jun 10 18:16:45.974 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: RmCm contact 97478117[13592037/5] (241742) .enqueue(3)(Queue ID:116131) 229803731: Jun 10 18:16:45.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Cannot allocate an available resource b/c none is present in A_CSQ_ETAM_DUVIDA 229803732: Jun 10 18:16:45.974 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ESD: Rsrcs in ARL of ESD A_CSQ_ETAM_DUVIDA: 229803733: Jun 10 18:16:45.974 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact54741 229803734: Jun 10 18:16:45.974 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called rmcm\cm.aef 229803735: Jun 10 18:16:45.974 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229803736: Jun 10 18:16:45.974 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229803737: Jun 10 18:16:45.974 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute Task 43001146145 >>>>> Before execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146145 Start time (ms): 1560201405974 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, ""} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@28d8de} } Number of executed steps: 0 Current step: Start <<<<< 229803738: Jun 10 18:16:45.974 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146145 : Start 229803739: Jun 10 18:16:45.974 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146145 : GetCSQProperties 229803740: Jun 10 18:16:45.974 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146140 SelectResourceStep: No resource available 229803741: Jun 10 18:16:45.974 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] GetESDPropertiesStep: Task:43001146145 Executing GetESDPropertiesStep 229803742: Jun 10 18:16:45.975 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146145 : Switch String ( cqc ) 229803743: Jun 10 18:16:45.975 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] SelectResourceStep: Task:43001146140 SelectResourceStep: Queue selected, returning QUEUED branch 229803744: Jun 10 18:16:45.975 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146145 : InsertContactFIFO 229803745: Jun 10 18:16:45.975 BRT %MIVR-STEP_ICD-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] InsertContactFIFOStep: Task:43001146145 Executing InsertContactFIFOStep 229803746: Jun 10 18:16:45.975 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] CallContact: RmCm contact 97478117[13592037/5] (241742) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE 229803747: Jun 10 18:16:45.975 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : queueLoop2: 229803748: Jun 10 18:16:45.975 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Execute step of Task 43001146145 : End 229803749: Jun 10 18:16:45.975 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-0-TASK:0xa03116b1c_E-TAM/E-TAM_Agencias_Normaltime_v12.aef] WFTracingLogImpl: Execute step of Task 43001146140 : Play Prompt (--Triggering Contact--, msgFilaMusica) 229803750: Jun 10 18:16:45.975 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: >>>>> After execution An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146145 Start time (ms): 1560201405974 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {cqc, java.lang.String, } } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_EsdID, java.lang.Integer, 3} {C6E09414-FE87-11d2-A3CA-00108300BD05_Contact, com.cisco.wf.subsystems.rmcm.Contact, com.cisco.wf.subsystems.rmcm.CallContact@28d8de} } Number of executed steps: 5 Current step: End <<<<< 229803751: Jun 10 18:16:45.975 BRT %MIVR-ENG-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] WFTracingLogImpl: Notifying Debug task Ended 229803752: Jun 10 18:16:45.975 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [13592037/5] 97478117 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 118000270653 session seq num 1 229803753: Jun 10 18:16:45.975 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: got contactQueuedEvent 229803754: Jun 10 18:16:45.975 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-8] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 11950109995 229803755: Jun 10 18:16:45.975 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] RsrcMgr: isCTIRoutePoint, addr: 11950109995:false 229803756: Jun 10 18:16:45.975 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229803757: Jun 10 18:16:45.975 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] RsrcMgr: isCTIRoutePoint, addr: 41039696:true 229803758: Jun 10 18:16:45.975 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803759: Jun 10 18:16:45.975 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-8] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803760: Jun 10 18:16:45.975 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478117, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 7, CSDID: 3, callingDeviceID: 11950109995, calledDeviceID: 41039696} to BM clients 229803761: Jun 10 18:16:45.975 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 97478117, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, eventCause: 65535, serviceNumber: 7, CSDID: 3, callingDeviceID: 11950109995, calledDeviceID: 41039696 } to outboundQ 229803762: Jun 10 18:16:45.975 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-8] CRACTIEventHandler: EventHandler: before getting a lock on Rmcontact 229803763: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 229803764: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2063, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 11950109995, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: [] to various sockets } 229803765: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803766: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675680,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44827,Original thread priority=null,Time=null,Exception=null 229803767: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2063, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 11950109995, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803768: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803769: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675680-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675680-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803770: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633098,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44829,Original thread priority=null,Time=null,Exception=null 229803771: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675680-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 97478117 } 229803772: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675680] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675680,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803773: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44827] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44827,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675680,Original thread priority=null,Time=null,Exception=null 229803774: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633098-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633098-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803775: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633098-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 97478117 } 229803776: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633098] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633098,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803777: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44829] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44829,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633098,Original thread priority=null,Time=null,Exception=null 229803778: Jun 10 18:16:45.976 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 97478117, serviceNumber: 7, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 74, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 2063, queueDeviceID: 3, calledDeviceID: 41039696, callingDeviceID: 11950109995, lastRedirectDeviceID: 41039696, skillGroupNumber: 3, skillGroupID: -1, skillGroupPriority: 0, CSDID: 3, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803779: Jun 10 18:16:46.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,160,968,Exception=null 229803780: Jun 10 18:16:46.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,160,968,Exception=null 229803781: Jun 10 18:16:47.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,161,968,Exception=null 229803782: Jun 10 18:16:47.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,161,968,Exception=null 229803783: Jun 10 18:16:48.267 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,162,968,Exception=null 229803784: Jun 10 18:16:48.267 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,162,969,Exception=null 229803785: Jun 10 18:16:48.290 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-21-TASK:0xa03116b1b_LATAM_TRAVEL/LatamTravel_CAF_NormalTime_V7_DOMINGOS.aef] WFTracingLogImpl: Execute step of Task 43001146139 : Play Prompt (--Triggering Contact--, msg_02) 229803786: Jun 10 18:16:49.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,163,968,Exception=null 229803787: Jun 10 18:16:49.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,163,968,Exception=null 229803788: Jun 10 18:16:49.709 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] RequestImpl: Route Connection=[41064000:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11507016)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv 41064000:Ramal ON:1, cause=100, metacode=129, isMaster=true 229803789: Jun 10 18:16:49.709 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] TAPIPortGroup: Just before getUniqueID 229803790: Jun 10 18:16:49.709 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] TAPIPortGroup: Originator Protocol Call Ref = 0000000000AF9548062799BE00000000 229803791: Jun 10 18:16:49.710 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1 229803792: Jun 10 18:16:49.710 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] CallContact: RmCm contact -1[null] .setAppContact(54742) from null 229803793: Jun 10 18:16:49.710 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false 229803794: Jun 10 18:16:49.710 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact54742 229803795: Jun 10 18:16:49.710 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11507016/6] 112170312 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session -1 session seq num -1 229803796: Jun 10 18:16:49.710 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] CallImpl: Call.received() JTAPICallContact[id=54742,implId=11507016/6,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_CCOA_BRZ,task=null,session=null,seq num=-1,cn=41064000,dn=41064000,cgn=1131277222,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41064000,route=RP[num=41064000],OrigProtocolCallRef=0000000000AF9548062799BE00000000,DestProtocolCallRef=null,TP=null 229803797: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler:got contactDataChangedEvent 229803798: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-15] CRACTIEventHandler: EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170312, newConnectionCallID: 112170312, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 229803799: Jun 10 18:16:49.710 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] ICDContactAdapter: ICDContactAdapter 316885 : ContactSessionChanged received for App FW contact 54742, iefSourceContact is 112170312 [11507016/6] (241745) 229803800: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 229803801: Jun 10 18:16:49.710 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] ICDContactAdapter: Ignoring contactSessionChanged because either the new or old session is null 229803802: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170312, newConnectionDeviceIDType: 0, newConnectionCallID: 112170312, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 229803803: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803804: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675681,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44798,Original thread priority=null,Time=null,Exception=null 229803805: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170312, newConnectionDeviceIDType: 0, newConnectionCallID: 112170312, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803806: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803807: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633099,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44854,Original thread priority=null,Time=null,Exception=null 229803808: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675681-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675681-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803809: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170312, newConnectionDeviceIDType: 0, newConnectionCallID: 112170312, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803810: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675681-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170312 } 229803811: Jun 10 18:16:49.710 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] RequestImpl: Route Connection: [41064000:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11507016)->ACTIVE]->OFFERED, CTI Port selected: TP[id=319,implId=2618,state=IN_USE] 229803812: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633099-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633099-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803813: Jun 10 18:16:49.710 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633099-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170312 } 229803814: Jun 10 18:16:49.711 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633099] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633099,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803815: Jun 10 18:16:49.711 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44854] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44854,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633099,Original thread priority=null,Time=null,Exception=null 229803816: Jun 10 18:16:49.711 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675681] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675681,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803817: Jun 10 18:16:49.711 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44798] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44798,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675681,Original thread priority=null,Time=null,Exception=null 229803818: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229803819: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000AF9548062799BE00000000 229803820: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000AF9548062799BE00000000 229803821: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000AF9548062799BE00000000 229803822: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = null 229803823: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to null 229803824: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Just before getUniqueID 229803825: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] TAPIPortGroup: Originator Protocol Call Ref = 0000000000AF9548062799BF00000000 229803826: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: AddressCallObserver:ConnCreatedEv: Protocol Call Ref = 0000000000AF9548062799BF00000000 229803827: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Set the OrigProtocolCallRef to 0000000000AF9548062799BF00000000 229803828: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781545-CALL_EVENT_LOG:2618] RequestImpl: Got CallActiveEv, ConnCreatedEv 41064000:Ramal ON:1, ConnInProgressEv 41064000:Ramal ON:1, CallCtlConnOfferedEv 41064000:Ramal ON:1, ConnCreatedEv 1131277222::2, ConnConnectedEv 1131277222::2, CallCtlConnEstablishedEv 1131277222::2, ConnCreatedEv 2618:UCCX CTI Port:1, events on the AddressCallObserver. 229803829: Jun 10 18:16:49.947 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781547-CALL_EVENT_LOG:2618] RequestImpl: Got ConnInProgressEv 2618:UCCX CTI Port:1, CallCtlConnOfferedEv 2618:UCCX CTI Port:1, events on the AddressCallObserver. 229803830: Jun 10 18:16:49.955 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] CallImpl: Call.associated() JTAPICallContact[id=54742,implId=11507016/6,state=STATE_RECEIVED_IDX,inbound=true,App name=UCCX_CCOA_BRZ,task=null,session=118000270656,seq num=0,cn=41064000,dn=41064000,cgn=1131277222,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41064000,route=RP[num=41064000],OrigProtocolCallRef=0000000000AF9548062799BF00000000,DestProtocolCallRef=null,TP=2618] 229803831: Jun 10 18:16:49.955 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-182850-ROUTE_CALL_EV] RequestImpl: Route Connection: [41064000:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11507016)->ACTIVE]->OFFERED has 1 current sessions active. 229803832: Jun 10 18:16:49.955 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781546-CALL_CONN_OFFERED:2618] RequestImpl: CallID: 54742, MediaID: 11507016/6 CallCtlConnOfferedEv received for CTI Port: 2618, lastRedirectedAddress: 41064000 229803833: Jun 10 18:16:49.958 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781548-CALL_EVENT_LOG:2618] RequestImpl: CallID:54742 MediaId:11507016/6 Got ConnDisconnectedEv 41064000:Ramal ON:1, CallCtlConnDisconnectedEv 41064000:Ramal ON:1, events on the AddressCallObserver. 229803834: Jun 10 18:16:49.958 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781549-CONN_DISCONNECTED] RequestImpl: RP[num=41064000], conn=[41064000:Ramal ON:1/(P1-ccx-cti_1) GCID=(6,11507016)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv 41064000:Ramal ON:1, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 229803835: Jun 10 18:16:49.958 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781550-CALL_EVENT_LOG:2618] RequestImpl: CallID:54742 MediaId:11507016/6 Got CallObservationEndedEv, events on the AddressCallObserver. 229803836: Jun 10 18:16:49.960 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781546-CALL_CONN_OFFERED:2618] AddressCallObserver: POSTevDbg: Original Call = 54742, CallId = 11507016/6 eventsToBeProcessed = [CiscoTransferStartEv] 229803837: Jun 10 18:16:49.960 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781546-CALL_CONN_OFFERED:2618] AddressCallObserver: POSTevDbg: Original Call = 54742, CallId = 11507016/6 Event that needs to be posted = CiscoTransferStartEv Event was meant for call: OrigEventCall:3348944/1, FinalEventCall:11722151/4 229803838: Jun 10 18:16:49.960 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781546-CALL_CONN_OFFERED:2618] AddressCallObserver: POSTevDbg: Original Call = 54742, CallId = 11507016/6Will NOT post event = CiscoTransferStartEv Because event was not meant for current call. Event Calls: OrigEventCall:3348944/1, FinalEventCall:11722151/4 229803839: Jun 10 18:16:49.960 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_EXE-40-781546-CALL_CONN_OFFERED:2618] RequestImpl: CallID: 54742, MediaID: 11507016/6 Accepting call for CTI Route Point: 41064000 on CTI Port: 2618, ciscoCause=0 229803840: Jun 10 18:16:49.962 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] CallImpl: Call.accepted() JTAPICallContact[id=54742,implId=11507016/6,state=STATE_ACCEPTED_IDX,inbound=true,App name=UCCX_CCOA_BRZ,task=null,session=118000270656,seq num=0,cn=41064000,dn=41064000,cgn=1131277222,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41064000,route=RP[num=41064000],OrigProtocolCallRef=0000000000AF9548062799BF00000000,DestProtocolCallRef=null,TP=2618] 229803841: Jun 10 18:16:49.962 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] RequestImpl: CallID:54742 MediaId:11507016/6, TerminalConnection to Terminal: UCCX_2618 is RINGING, [2618:UCCX CTI Port:1/(P1-ccx-cti_1) GCID=(6,11507016)->ACTIVE]->ALERTING 229803842: Jun 10 18:16:49.962 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] InCallObserverImpl: CallID:54742 MediaId:11507016/6 com.cisco.jtapi.CiscoTermInServiceEvImpl received 229803843: Jun 10 18:16:49.962 BRT %MIVR-ENG-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] ExecutorStubImpl: Executor trace: Action=ATTEMPT_CMD,Executor id=TASKS,Mnemonic=TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=4,747,Exception=null 229803844: Jun 10 18:16:49.963 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=TASKS,Mnemonic=TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803845: Jun 10 18:16:49.963 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] CallImpl: Call.attributed() JTAPICallContact[id=54742,implId=11507016/6,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_CCOA_BRZ,task=null,session=118000270656,seq num=0,cn=41064000,dn=41064000,cgn=1131277222,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41064000,route=RP[num=41064000],OrigProtocolCallRef=0000000000AF9548062799BF00000000,DestProtocolCallRef=null,TP=2618] 229803846: Jun 10 18:16:49.963 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() Called CCOA/CCOA_Frontend_NormalTime_v14.aef 229803847: Jun 10 18:16:49.963 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstaceList.size=0 229803848: Jun 10 18:16:49.963 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] RequestImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 associated with Task ID: 43001146146 229803849: Jun 10 18:16:49.963 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: WFEditor-isThisTaskGonnaGetDebugged() debugInstanceList empty 229803850: Jun 10 18:16:49.963 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] ICDContactAdapter: ICDContactAdapter 316885 : ContactAttributed received for App FW contact 54742, iefSourceContact is 112170312 [11507016/6] (241745) 229803851: Jun 10 18:16:49.963 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] ICDContactAdapter: check Attrib : isAdapterActive set to true 229803852: Jun 10 18:16:49.963 BRT %MIVR-SS_CM-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] ICDContactAdapter: Successfully obtained a CTIPort as handler for SessionMsgs 229803853: Jun 10 18:16:49.964 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 229803854: Jun 10 18:16:49.964 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11507016/6, 2618) 229803855: Jun 10 18:16:49.964 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2618 contact ID: 11507016/6 229803856: Jun 10 18:16:49.964 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute Task 43001146146 >>>>> Before execution An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper State: STARTED Application: App[name=UCCX_CCOA_BRZ,type=Cisco Script Application,id=9,desc=Trigger for CCOA Hangar II,enabled=true,max=60,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2019-05-28 15:30:07.0,recordId=2143,desc=Trigger for CCOA Hangar II,name=UCCX_CCOA_BRZ,type=Cisco Script Application,id=9,enabled=true,sessions=60,script=SCRIPT[CCOA/CCOA_Frontend_NormalTime_v14.aef],defaultScript=,vars=[],defaultVars=null]]] Trigger: ContactApplicationTrigger[time=1560201409962,locale=pt_BR,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2019-05-05 09:23:50.0,recordId=2100,desc=Cisco JTAPI Trigger,name=41064000,type=Cisco JTAPI Trigger,appName=UCCX_CCOA_BRZ,enabled=true,sessions=60,idleTimeout=5000,locale=pt_BR,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=41064000,redirectCSS=redirecting.party,cmDeviceName=UCCX_CCOA_BRZ,cmDeviceInvalid=false,cmDescription=Trigger for CCOA Hangar II,cmDevicePoolUUID={BC00288E-CC51-C3E7-0F02-81B55F9F669C},cmDevicePoolName=Sao Paulo Verbo Divino - UCCX CallCenter,cmCallingSearchSpaceUUID={5c62a282-89eb-3221-4565-e5ebeee05c1f},cmCallingSearchSpaceName=UCCX Route Point,cmLocationUUID={1D63A5B3-FB8B-D4A1-5961-56EB8805AE76},cmLocationName=UCCX CallCenter,cmPartitionUUID={FB63EC83-ADA4-7B1E-2B1A-9022E3FD8AE3},cmPartitionName=Ramal ON,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=54742,implId=11507016/6,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=UCCX_CCOA_BRZ,task=43001146146,session=118000270656,seq num=0,cn=41064000,dn=41064000,cgn=1131277222,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41064000,route=RP[num=41064000],OrigProtocolCallRef=0000000000AF9548062799BF00000000,DestProtocolCallRef=null,TP=2618]] An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask ID: 43001146146 Start time (ms): 1560201409962 Source ID: Destination ID: Media Instance ID: null Session handled: false Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {DebugDateString, java.lang.String, ""} {DataResult, java.lang.String, ""} {DateNow, java.util.Date, D[now]} {XMLdateList, com.cisco.doc.Document, DOC[HOLIDAYS/CCOA_Holidays.xml]} {DateString, java.lang.String, ""} {SessionID, com.cisco.session.Session, null} {SessionMappingIDDate, java.lang.Integer, 410640009} {MSG_WELCOME, com.cisco.prompt.Playable, P[CCOA/2017/WELCOME.wav]} {MSG_TONE, com.cisco.prompt.Playable, P[CCOA/2017/TONE.wav]} {MSG_MENU_PRI, com.cisco.prompt.Playable, P[CCOA/2017/PRINCIPAL.wav]} {MSG_SUBMENU_1, com.cisco.prompt.Playable, P[CCOA/ALO_TRIPULANTE/MSG_SUBMENU_1.wav]} {MSG_TRANSFER, com.cisco.prompt.Playable, P[CCOA/2017/TRANSFER.wav]} {RED_OPT_1_1, java.lang.String, "41065001"} {MSG_TRANSFER_FAIL, com.cisco.prompt.Playable, P[CCOA/2017/TRANSFER_FAIL.wav]} {RED_OPT_1_3, java.lang.String, "41061003"} {RED_OPT_1_2, java.lang.String, "41061001"} {RED_OPT_1_4, java.lang.String, "41064013"} {RED_OPT_1_5, java.lang.String, "41042191"} {RED_OPT_1_6, java.lang.String, "41064040"} {RED_OPT_1_7, java.lang.String, "41062944"} {RED_OPT_2_1, java.lang.String, "41065001"} {RED_OPT_2_3, java.lang.String, "41063104" } {MSG_SUBMENU_2, com.cisco.prompt.Playable, P[CCOA/2017/SUBMENU_02.wav]} {SUBMENU_3, com.cisco.prompt.Playable, P[CCOA/2017/SUBMENU_3.wav]} {RED_OPT_2_4, java.lang.String, "41042191"} {RED_OPT_3_1, java.lang.String, "41065001"} {RED_OPT_3_2, java.lang.String, "41062944" } {MSG_OUT_WORK, com.cisco.prompt.Playable, P[CCOA/2017/OUT_WORK.wav]} {MSG_HOLIDAY, com.cisco.prompt.Playable, P[CCOA/2017/HOLIDAY.wav]} {MSG_TRYAGAIN, com.cisco.prompt.Playable, P[CCOA/2017/TRYAGAIN.wav]} {MSG_WRONG_OPT, com.cisco.prompt.Playable, P[CCOA/2017/WRONG_OPT.wav]} {RED_OPT_2_2_1_1, java.lang.String, "41061004"} {RED_OPT_2_2_1_2, java.lang.String, "41061005"} {RED_OPT_2_2_2_1, java.lang.String, "41061009"} {RED_OPT_2_2_2_2, java.lang.String, "41061006"} {RED_OPT_2_2_2_3, java.lang.String, "41061007"} {RED_OPT_2_2_2_4, java.lang.String, "41061008"} {RED_OPT_2_2_2_5, java.lang.String, "41061010"} {MSG_SUBMENU_2_2, com.cisco.prompt.Playable, P[CCOA/2017/SUBMENU_2_2.wav]} {MSG_SUBMENU_2_2_1, com.cisco.prompt.Playable, P[CCOA/2017/SUBMENU_2_2_1.wav]} {MSG_SUBMENU_2_2_2, com.cisco.prompt.Playable, P[CCOA/2017/SUBMENU_2_2_2.wav]} {RED_OPT_2_5, java.lang.String, "41061003"} {RED_OPT_2_5_EXP_2, java.lang.String, "41063500"} {RED_OPT_1_3_EXP_2, java.lang.String, "41063500"} {XML_OPEN_CLOSE, com.cisco.doc.Document, DOC[ALO_TRIPULANTE/ALO_TRIP_BASE.xml]} {OPEN_CLOSE, java.lang.String, ""} {ALO_TRIP_CLOSE, com.cisco.prompt.Playable, P[CCOA\ALO_TRIPULANTE\MSG_ALO_TRIP_CLOSE.wav]} {MSG_APP, com.cisco.prompt.Playable, P[CCOA/2017/MSG_APP.wav]} {MSG_Barometro, com.cisco.prompt.Playable, P[CCOA/2017/Barometro.wav]} {A_CSQ_CCOA_PLAN_SUP_OPER, java.lang.String, "A_CSQ_CCOA_PLAN_SUP_OPER"} {QueuePrompt, com.cisco.prompt.Playable, P[CCOA/Espera.wav]} {PLAN_SUP_OPER, java.lang.String, "PLAN e SUP OPER"} {A_CSQ_CCOA_NAO_TRIPULANTE, java.lang.String, "A_CSQ_CCOA_NAO_TRIPULANTE"} {Atendimento_Nao_Tripulante, java.lang.String, ""} {PostCallTreatment, java.lang.Integer, 41066000} {MSG_EMERGENCIAL, com.cisco.prompt.Playable, P[CCOA/2017/MSG_EMERGENCIAL.wav]} {MSG_OPTs_7_8, com.cisco.prompt.Playable, P[]} } Private Context: An object of com.cisco.wfframework.obj.WFWorkflowContext { {C6E09414-FE87-11d2-A3CA-00108300BD05_GED125ExpCallVariables, java.util.Hashtable, {user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@f32fab}} } Number of executed steps: 0 Current step: Start <<<<< 229803857: Jun 10 18:16:49.964 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute step of Task 43001146146 : Start 229803858: Jun 10 18:16:49.964 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute step of Task 43001146146 : /* ==> Desenvolvido Por ... */ 229803859: Jun 10 18:16:49.964 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute step of Task 43001146146 : Accept (--Triggering Contact--) 229803860: Jun 10 18:16:49.965 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:11507016/6 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:13592037/5 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229803861: Jun 10 18:16:49.965 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11507016/6) returns null 229803862: Jun 10 18:16:49.965 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CTIPort: adding RmCm contact with call ID 11507016/6 (112170312) to session 118000270656 229803863: Jun 10 18:16:49.965 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addRmCmContact(11507016/6/112170312, 112170312 [11507016/6]) 229803864: Jun 10 18:16:49.965 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] CallContact: Making Monitoring flag=true old flag value =false 229803865: Jun 10 18:16:49.966 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact54742 229803866: Jun 10 18:16:49.966 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11507016/6] 112170312 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 118000270656 session seq num 0 229803867: Jun 10 18:16:49.966 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact54742 229803868: Jun 10 18:16:49.966 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11507016/6] 112170312 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 2618 contact type IAQ Secondary call ID 11507016/6 session 118000270656 session seq num 0 isRedirectFromWF false 229803869: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 112170312, callType: 1, connDeviceID: 2618, ani: 1131277222, dnis: 41064000, dialedNumber: 41064000, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 229803870: Jun 10 18:16:49.966 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2618 229803871: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactCreatedEvent 229803872: Jun 10 18:16:49.966 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] RsrcMgr: isCTIRoutePoint, addr: 2618:false 229803873: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 229803874: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170312, calledPartyDisposition: 0, connectionDeviceID: 2618, ani: 1131277222, dnis: 41064000, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 229803875: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler:got contactPresentedEvent 229803876: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803877: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675682,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44836,Original thread priority=null,Time=null,Exception=null 229803878: Jun 10 18:16:49.966 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-10] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1131277222 229803879: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170312, calledPartyDisposition: 0, connectionDeviceID: 2618, ani: 1131277222, dnis: 41064000, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803880: Jun 10 18:16:49.966 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] RsrcMgr: isCTIRoutePoint, addr: 1131277222:false 229803881: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803882: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633100,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44807,Original thread priority=null,Time=null,Exception=null 229803883: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: got contactPresented from CTI port 229803884: Jun 10 18:16:49.966 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-10] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 2618 229803885: Jun 10 18:16:49.966 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] RsrcMgr: isCTIRoutePoint, addr: 2618:false 229803886: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633100-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633100-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803887: Jun 10 18:16:49.966 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803888: Jun 10 18:16:49.966 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-10] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803889: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633100-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170312 } 229803890: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633100] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633100,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803891: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44807] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44807,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633100,Original thread priority=null,Time=null,Exception=null 229803892: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 112170312, calledPartyDisposition: 0, connectionDeviceID: 2618, ani: 1131277222, dnis: 41064000, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803893: Jun 10 18:16:49.966 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675682-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675682-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803894: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675682-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170312 } 229803895: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675682] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675682,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803896: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44836] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44836,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675682,Original thread priority=null,Time=null,Exception=null 229803897: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2618, connectionCallID: 112170312, lineType: 3, skillGroupNumber: -1, serviceNumber: 9, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2618, alertingDeviceID: 2618, callingDeviceID: 1131277222, calledDeviceID: 2618, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 1131277222, dnis: 41064000, userToUserInfo: null, dialedNumber: 41064000, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null} to BM clients 229803898: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:2618, connectionCallID: 112170312, lineType: 3, skillGroupNumber: -1, serviceNumber: 9, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2618, alertingDeviceID: 2618, callingDeviceID: 1131277222, calledDeviceID: 2618, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 1131277222, dnis: 41064000, userToUserInfo: null, dialedNumber: 41064000, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 229803899: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-10] CRACTIEventHandler: EventHandler: Got contact presented event 229803900: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 229803901: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170312, lineHandle: 65535, lineType: 3, serviceNumber: 9, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2618, alertingDeviceID: 2618, callingDeviceID: 1131277222, calledDeviceID: 2618, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 1131277222, dnis: 41064000, userToUserInfo: null, dialedNumber: 41064000, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 229803902: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803903: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675683,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44853,Original thread priority=null,Time=null,Exception=null 229803904: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170312, lineHandle: 65535, lineType: 3, serviceNumber: 9, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2618, alertingDeviceID: 2618, callingDeviceID: 1131277222, calledDeviceID: 2618, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 1131277222, dnis: 41064000, userToUserInfo: null, dialedNumber: 41064000, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 1 229803905: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803906: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675683-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675683-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803907: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633101,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44812,Original thread priority=null,Time=null,Exception=null 229803908: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675683-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170312 } 229803909: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 112170312, lineHandle: 65535, lineType: 3, serviceNumber: 9, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 2618, alertingDeviceID: 2618, callingDeviceID: 1131277222, calledDeviceID: 2618, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 1131277222, dnis: 41064000, userToUserInfo: null, dialedNumber: 41064000, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 0 229803910: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675683] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675683,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803911: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633101-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633101-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803912: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633101-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170312 } 229803913: Jun 10 18:16:49.967 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633101] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633101,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803914: Jun 10 18:16:49.968 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44812] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44812,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633101,Original thread priority=null,Time=null,Exception=null 229803915: Jun 10 18:16:49.968 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44853] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44853,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675683,Original thread priority=null,Time=null,Exception=null 229803916: Jun 10 18:16:49.978 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] RequestImpl: CallID:54742 MediaId:11507016/6 Task:43001146146, TerminalConnection to Terminal: UCCX_2618 is ACTIVE 229803917: Jun 10 18:16:49.978 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] ICDContactAdapter: ICDContactAdapter 316885 : ContactAccepted received for App FW contact 54742, iefSourceContact is 112170312 [11507016/6] (241745) 229803918: Jun 10 18:16:49.978 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] CallImpl: Call.answered() JTAPICallContact[id=54742,implId=11507016/6,state=STATE_ANSWERED_IDX,inbound=true,App name=UCCX_CCOA_BRZ,task=43001146146,session=118000270656,seq num=0,cn=41064000,dn=41064000,cgn=1131277222,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41064000,route=RP[num=41064000],OrigProtocolCallRef=0000000000AF9548062799BF00000000,DestProtocolCallRef=null,TP=2618] 229803919: Jun 10 18:16:49.978 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionActiveMsg (Rsrc:null ID:11507016/6 Type:IAQ) 229803920: Jun 10 18:16:49.978 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.getRmCmContact(11507016/6) returns 112170312 [11507016/6] 229803921: Jun 10 18:16:49.978 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.removeContactFromCTIPort, port: 2618 229803922: Jun 10 18:16:49.979 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:null 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:13592037/5 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229803923: Jun 10 18:16:49.979 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] ContactMgr: ContactMgr.addResourceToContact(11507016/6, 2618) 229803924: Jun 10 18:16:49.979 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: RsrcMgr.addContactToCTIPort, port: 2618 contact ID: 11507016/6 229803925: Jun 10 18:16:49.980 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-464-0-RmMsgProcessor] RsrcMgr: CTI ports: 2250:null 2249:null 2248:null 2247:null 2246:null 2245:null 2244:null 2243:null 2242:null 2241:null 2240:null 2599:null 2631:12591925/2 2239:null 2598:null 2630:null 2238:null 2597:null 2237:null 2596:null 2236:null 2595:null 2235:null 2594:null 2234:null 2593:null 2233:null 2592:null 2232:null 2591:null 2199:null 2231:null 2590:null 2198:null 2230:null 2197:null 2196:null 2195:null 2194:null 2193:12591938/2 2192:null 2191:null 2190:null 2629:null 2628:null 2627:null 2626:null 2625:null 2624:null 2623:null 2622:null 2589:null 2621:null 2229:null 2588:null 2620:null 2228:null 2587:null 2227:null 2586:null 2226:null 2585:null 2225:null 2584:null 2224:null 2583:null 2223:null 2582:null 2222:null 2581:null 2189:null 2221:null 2580:null 2188:null 2220:null 2187:null 2186:null 2185:null 2184:null 2183:null 2182:null 2181:null 2180:null 2619:null 2618:11507016/6 2617:12592024/2 2616:null 2615:null 2614:null 2613:null 2612:null 2611:null 2579:null 2610:null 2219:null 2578:null 2218:null 2577:null 2217:null 2576:null 2216:null 2575:null 2215:null 2574:null 2214:null 2573:null 2213:null 2572:null 2212:null 2571:null 2179:null 2211:null 2570:null 2178:null 2210:null 2177:null 2176:null 2175:null 2174:null 2173:null 2172:null 2171:null 2170:null 2609:null 2608:null 2607:null 2606:null 2605:null 2604:null 2603:null 2602:null 2569:null 2601:null 2209:null 2568:null 2600:null 2208:null 2567:null 2207:null 2566:null 2206:null 2565:null 2205:null 2564:null 2204:null 2563:null 2203:null 2562:null 2202:null 2561:null 2169:null 2201:null 2560:null 2168:null 2200:null 2167:null 2166:null 2165:null 2164:null 2163:null 2162:null 2161:null 2160:null 2559:null 2558:null 2557:null 2556:null 2555:null 2554:null 2553:null 2552:null 2551:null 2159:null 2550:null 2158:null 2157:null 2156:null 2155:null 2154:null 2153:null 2152:null 2151:null 2150:null 2549:null 2548:null 2547:null 2546:null 2545:null 2544:null 2543:null 2542:null 2541:null 2540:null 2149:null 2148:null 2147:null 2146:null 2145:null 2144:null 2143:null 2142:null 2141:null 2140:null 2539:null 2538:null 2537:null 2536:null 2535:null 2534:null 2533:null 2532:null 2531:null 2530:null 2139:null 2138:null 2137:null 2136:null 2135:null 2134:null 2133:null 2132:null 2099:null 2131:null 2098:null 2130:null 2097:null 2096:null 2095:null 2094:null 2093:null 2092:null 2091:null 2090:null 2529:null 2528:null 2527:null 2526:null 2525:null 2524:null 2523:null 2522:null 2521:null 2520:null 2129:null 2128:null 2127:null 2126:null 2125:null 2124:null 2123:null 2122:null 2089:12591887/2 2121:null 2088:null 2120:null 2087:null 2086:null 2085:null 2084:12591897/2 2083:null 2082:null 2081:null 2080:null 2519:null 2518:null 2517:null 2516:null 2515:null 2514:null 2513:null 2512:null 2511:null 2510:null 2119:null 2118:null 2117:null 2116:null 2115:null 2114:null 2113:null 2112:null 2079:null 2111:null 2078:null 2110:null 2077:null 2076:null 2075:null 2074:null 2073:null 2072:null 2071:null 2070:null 2509:null 2508:null 2507:null 2506:null 2505:null 2504:null 2503:null 2502:null 2501:12591994/2 2109:null 2108:null 2107:null 2106:null 2105:null 2104:null 2103:null 2102:null 2069:null 2101:null 2068:null 2100:null 2067:12592008/2 2066:null 2065:null 2064:null 2063:13592037/5 2062:null 2061:null 2060:null 2059:null 2058:null 2057:null 2056:null 2055:null 2054:null 2053:null 2052:null 2051:null 2050:null 2049:null 2048:null 2047:null 2046:null 2045:null 2044:null 2043:null 2042:null 2041:null 2040:null 2039:null 2038:null 2037:null 2036:null 2035:null 2034:null 2033:null 2032:null 2031:null 2030:null 2029:null 2028:null 2027:null 2026:null 2025:null 2024:null 2023:null 2022:null 2021:null 2020:null 2019:null 2018:null 2017:null 2016:null 2015:null 2014:null 2013:null 2012:null 2011:null 2010:null 2009:null 2008:null 2007:null 2006:null 2005:null 2004:null 2003:null 2002:null 2001:null 2000:null 229803926: Jun 10 18:16:49.980 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactMgrMsgProcessor: Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact54742 229803927: Jun 10 18:16:49.980 BRT %MIVR-SS_CM-7-UNK:[MIVR_SS_CM_ContactMgrMsgProcessor-450-0-MIVR] ContactEventsGenerator: IEF Contact ID: [11507016/6] 112170312 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 2618 contact type IAQ session 118000270656 session seq num 0 229803928: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactConnectedEvent 229803929: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:got contactConnected from CTI port 229803930: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 229803931: Jun 10 18:16:49.980 BRT %MIVR-SS_TEL-7-UNK:[EventQueue.DispatchThread-0-19] TAPIPortGroup: ServiceAddressObserver#getRoute, Trying to find route point with wild card, CTI Route Point: 1131277222 229803932: Jun 10 18:16:49.980 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] RsrcMgr: isCTIRoutePoint, addr: 1131277222:false 229803933: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler:Supervisor with extension :2618 is null ... 229803934: Jun 10 18:16:49.980 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():noOfCalls=18 229803935: Jun 10 18:16:49.980 BRT %MIVR-SS_RM-7-UNK:[EventQueue.DispatchThread-0-19] JtapiRIMgr: getAllDevicesForCall():monCall is null 229803936: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: Setting flag to mandatorily pass {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2618, connectionCallID: 112170312, lineType: 3, monitoredDeviceDN: 2618, eventReasonCode: 22, serviceNumber: 9, skillGroupNumber: -1, answeringDeviceID: 2618, callingDeviceID: 1131277222, calledDeviceID: 2618, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535} to BM clients 229803937: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:2618, connectionCallID: 112170312, lineType: 3, monitoredDeviceDN: 2618, eventReasonCode: 22, serviceNumber: 9, skillGroupNumber: -1, answeringDeviceID: 2618, callingDeviceID: 1131277222, calledDeviceID: 2618, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 229803938: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[EventQueue.DispatchThread-0-19] CRACTIEventHandler: EventHandler: Got contact connected event 229803939: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 229803940: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170312, lineHandle: 65535, lineType: 3, serviceNumber: 9, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2618, answeringDeviceID: 2618, calledDeviceID: 2618, callingDeviceID: 1131277222, lastRedirectDeviceID: null, remasks: [] to various sockets } 229803941: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803942: Jun 10 18:16:49.980 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675684,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44741,Original thread priority=null,Time=null,Exception=null 229803943: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170312, lineHandle: 65535, lineType: 3, serviceNumber: 9, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2618, answeringDeviceID: 2618, calledDeviceID: 2618, callingDeviceID: 1131277222, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] is : 0 229803944: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675684-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675684-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803945: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803946: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675684-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.130.254.45,port=57269,localport=12028] CID: 112170312 } 229803947: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675684] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675684,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803948: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44741] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44741,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675684,Original thread priority=null,Time=null,Exception=null 229803949: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-935-1633102,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44815,Original thread priority=null,Time=null,Exception=null 229803950: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 112170312, lineHandle: 65535, lineType: 3, serviceNumber: 9, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 2618, answeringDeviceID: 2618, calledDeviceID: 2618, callingDeviceID: 1131277222, lastRedirectDeviceID: null, remasks: []} to socket: Socket[addr=10.2.203.44,port=41277,localport=12028] is : 1 229803951: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633102-PROCESS_CTI_MGR_EVENT] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633102-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803952: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633102-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.2.203.44,port=41277,localport=12028] CID: 112170312 } 229803953: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-935-1633102] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-935-1633102,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null 229803954: Jun 10 18:16:49.981 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44815] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44815,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-935-1633102,Original thread priority=null,Time=null,Exception=null 229803955: Jun 10 18:16:49.992 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl 229803956: Jun 10 18:16:49.992 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 229803957: Jun 10 18:16:49.992 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CiscoMediaOpenLogicalChannelEv event received 229803958: Jun 10 18:16:49.992 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-OPEN_LOGICAL_CHANNEL:2618] RequestImpl: CiscoMediaOpenLogicalChannelEv Setting IPv4 address 229803959: Jun 10 18:16:49.993 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStartedEvImpl 229803960: Jun 10 18:16:49.993 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 229803961: Jun 10 18:16:49.993 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStartedEvImpl 229803962: Jun 10 18:16:49.993 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 229803963: Jun 10 18:16:49.994 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute step of Task 43001146146 : Delay 1 sec 229803964: Jun 10 18:16:50.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,164,968,Exception=null 229803965: Jun 10 18:16:50.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,164,968,Exception=null 229803966: Jun 10 18:16:50.994 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute step of Task 43001146146 : Play Prompt (--Triggering Contact--, MSG_TONE) 229803967: Jun 10 18:16:51.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,165,968,Exception=null 229803968: Jun 10 18:16:51.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,165,968,Exception=null 229803969: Jun 10 18:16:51.479 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] RsrcMgr: --Last sync done at Mon Jun 10 18:06:51 BRT 2019 229803970: Jun 10 18:16:51.479 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] RsrcMgr: the master-secondary status of this Engine is = true 229803971: Jun 10 18:16:51.479 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] RsrcMgr: --# Start Sync data inside RsrcMgr.configReaderSyncer 229803972: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: ConfigManagerImpl-getAll(): given query : getAll.ClusterSpecificConfig[] 229803973: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: ConfigManagerImpl-getAll(): query[0]: getAll.ClusterSpecificConfig[] 229803974: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: getAccessor(ConfigQuery) RepositoryAccessors in list = 2 229803975: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String 229803976: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig 229803977: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: getAccessor(ConfigQuery):found a repositoryAccessor : com.cisco.config.impl.bsaccessor.BootstrapAccessor 229803978: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: getAccessor(ConfigQuery)::found a RepositoryAccessor 229803979: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] XMLConfigReader: XA.myGet searching for matches on: 1\.(\d+)\.default\.xml 229803980: Jun 10 18:16:51.479 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] XMLConfigReader: XA.myGet matched on regEx record: 1.1560132730.default.xml 229803981: Jun 10 18:16:51.495 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: ConfigManagerImpl-getAll():CIR[0]=ConfigImportRecord[schema=ClusterSpecificConfig,time=Sun Jun 09 23:12:10 BRT 2019,recordId=1059601793,implClass=class com.cisco.crs.cluster.config.ClusterSpecificConfig,desc=,values=null,evalues=[null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null, null]] 229803982: Jun 10 18:16:51.495 BRT %MIVR-CFG_MGR-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] ConfigManagerImpl: ConfigManagerImpl-getAll():configObjs[0]=ClusterSpecificConfig[schema=ClusterSpecificConfig,time=Sun Jun 09 23:12:10 BRT 2019,recordId=1059601793,desc=,AdminUid=,AdminPwd=,HR Uid=,HR Pwd=,Install Id=Thu Jan 07 19:30:39 BRST 2016,Archive Id=,Archive request=,Archive User Info=,Archive Time=null,Archive Clients Ip Addresses=,Archive Silent Override=false,Archive Node Component Exists=false,New Install=true,Install time=Thu Jan 07 19:30:39 BRST 2016,Upgrade time=Thu Jan 07 19:30:39 BRST 2016,Cluster Type=MULTIPLE_NODES_CLUSTER,Last Known Good Backup Time=null,ivr language=G711CS_en_AU,G711CS_en_CA,G711CS_en_GB,G711CS_en_US,G711CS_pt_BR,G711GD_pt_BR,codec=G711ULAW64K,G711ALAW64K,NTP Address=null, networkDeploymentType=WAN, primaryEngineComputerName=CCXSAOVD01] 229803983: Jun 10 18:16:51.989 BRT %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_CONFIG-463-0-CONFIG] RsrcMgr: --# End Sync data inside RsrcMgr.configReaderSyncer 229803984: Jun 10 18:16:52.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,166,968,Exception=null 229803985: Jun 10 18:16:52.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,166,968,Exception=null 229803986: Jun 10 18:16:52.692 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute step of Task 43001146146 : Delay 2 sec 229803987: Jun 10 18:16:53.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,167,968,Exception=null 229803988: Jun 10 18:16:53.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,167,968,Exception=null 229803989: Jun 10 18:16:54.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,168,968,Exception=null 229803990: Jun 10 18:16:54.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,168,968,Exception=null 229803991: Jun 10 18:16:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_CLIENTPOOL-456-1-client_thread_8] ClientConn: ClientConnMgr: Processing msg on socket:Socket[addr=10.130.254.45,port=57269,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=317286 } 229803992: Jun 10 18:16:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-0-InboundMsgQ] CSInboundMsgProcessor: InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=317286 socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229803993: Jun 10 18:16:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 229803994: Jun 10 18:16:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=317286 to socket: Socket[addr=10.130.254.45,port=57269,localport=12028] 229803995: Jun 10 18:16:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null 229803996: Jun 10 18:16:54.676 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-451-1-outboundMsgQ] ExecutorStubImpl: Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-941-1675685,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-44793,Original thread priority=null,Time=null,Exception=null 229803997: Jun 10 18:16:54.677 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675685-PROCESS_CTI_MGR_RESPONSE] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675685-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229803998: Jun 10 18:16:54.677 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675685-PROCESS_CTI_MGR_RESPONSE] MsgHandler: MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.130.254.45,port=57269,localport=12028] } 229803999: Jun 10 18:16:54.677 BRT %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-941-1675685] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-941-1675685,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null 229804000: Jun 10 18:16:54.677 BRT %MIVR-ICD_CTI-7-UNK:[ExecutorManagerImpl.pool-44793] ExecutorStubImpl: Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-44793,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-941-1675685,Original thread priority=null,Time=null,Exception=null 229804001: Jun 10 18:16:54.692 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_TASKS-31-37-TASK:0xa03116b22_CCOA/CCOA_Frontend_NormalTime_v14.aef] WFTracingLogImpl: Execute step of Task 43001146146 : Play Prompt (--Triggering Contact--, MSG_WELCOME) 229804002: Jun 10 18:16:55.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,169,968,Exception=null 229804003: Jun 10 18:16:55.267 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,169,969,Exception=null 229804004: Jun 10 18:16:56.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,170,968,Exception=null 229804005: Jun 10 18:16:56.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,170,968,Exception=null 229804006: Jun 10 18:16:56.407 BRT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[WrapupCategoryEventDispatcher] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.WrapupCategoryManager$2 : WrapUpCategoryManager.dispatchEvents: Empty Queue. 229804007: Jun 10 18:16:57.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,171,968,Exception=null 229804008: Jun 10 18:16:57.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,171,968,Exception=null 229804009: Jun 10 18:16:57.579 BRT %MIVR-SS_OB-7-UNK:[MIVR_SS_OB_ReadContactsThread-766-1-ReadContactsThread] ReadContactsThread: ReadContactsThread: # of active campaigns =0 229804010: Jun 10 18:16:58.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0-SET] ExecutorStubImpl: Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,172,968,Exception=null 229804011: Jun 10 18:16:58.266 BRT %MIVR-ENG-7-UNK:[MIVR_ENG_WRITER-32-0] ExecutorStubImpl: Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,696,172,968,Exception=null 229804012: Jun 10 18:16:58.379 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPInputStoppedEvImpl 229804013: Jun 10 18:16:58.379 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 229804014: Jun 10 18:16:58.379 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] AddressCallObserver: Received Event :com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl 229804015: Jun 10 18:16:58.379 BRT %MIVR-SS_TEL-7-UNK:[(P1-10.130.254.41) EventThread] InCallObserverImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 229804016: Jun 10 18:16:58.481 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] RequestImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 gets TermConnDroppedEv, meta code:132, cause code:100 229804017: Jun 10 18:16:58.481 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] RequestImpl: CallID:54742 MediaId:11507016/6 Task:43001146146, TerminalConnection to Terminal: UCCX_2618 is DROPPED, 11507016/6 229804018: Jun 10 18:16:58.481 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] CallImpl: CallID:54742 MediaId:11507016/6 is removed from call session mapping in Session[id=001-0x1b795d3d40,parent=null,active=true,state=SESSION_IN_USE,time=1560201409710], result:true 229804019: Jun 10 18:16:58.482 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] CallImpl: Call.abandoned() JTAPICallContact[id=54742,implId=11507016/6,state=STATE_ABANDONED_IDX,inbound=true,App name=UCCX_CCOA_BRZ,task=43001146146,session=118000270656,seq num=0,cn=41064000,dn=41064000,cgn=1131277222,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=41064000,route=RP[num=41064000],OrigProtocolCallRef=0000000000AF9548062799BF00000000,DestProtocolCallRef=null,TP=2618] 229804020: Jun 10 18:16:58.482 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] InCallObserverImpl: CallID:54742 MediaId:11507016/6 Task:43001146146, released TP[type=Cisco CTI Port,id=319,implId=2618,active=false,state=IDLE] from 41064000, and releasing udpPort 29290 229804021: Jun 10 18:16:58.483 BRT %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_PORT_QEXE_2618-378-644-TERM_CONN_EV:2618] InCallObserverImpl: CallID:54742 MediaId:11507016/6 Task:43001146146 com.cisco.jtapi.TermObservationEndedEvImpl received