2020-10-15 09:47:33.587 +0700 B16209  : Finesse local logs summary
     Total number of logs : 458
     Total size : 112954 (about 2.25% of 5MB)
     Total number of sessions : 1
     Sessions Summary 
        Name : B16209
        Logs : 458
        Size : 112954
        Start: 2020-10-15T09:47:01.318 +07:00
        End  : 2020-10-15T09:47:33.498 +07:00



2020-10-15T09:47:01.318 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container :  
2020-10-15T09:47:01.322 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : ------ Finesse logger initialized ------
2020-10-15T09:47:01.325 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : ------ Started on: Thu Oct 15 2020 09:47:01 GMT+0700 (Western Indonesia Time) ------
2020-10-15T09:47:01.325 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : ------ Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.83 Safari/537.36 ------
2020-10-15T09:47:01.326 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : ------ Client IP: 10.101.130.161 ------
2020-10-15T09:47:01.326 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container :  
2020-10-15T09:47:01.327 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : [WorkflowEngine] WorkflowEngine is starting
2020-10-15T09:47:01.328 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : [WorkflowEngine] Entering 'Stopped' state, from: 'none'
2020-10-15T09:47:01.335 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : [ClientServices] RequestedScheme: undefined; Scheme: http
2020-10-15T09:47:01.356 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for sentigi.domain:8445
2020-10-15T09:47:01.357 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for setinjang.domain:8445
2020-10-15T09:47:01.357 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for sentigi.domain:7443
2020-10-15T09:47:01.357 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for setinjang.domain:7443
2020-10-15T09:47:01.358 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.certify(): Certification requested for sentigi.domain:7443
2020-10-15T09:47:01.360 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.fetch(): Fetching  container1: sentigi.domain:8445/desktop/js/container/CertifierContainerOne.js
2020-10-15T09:47:01.362 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.fetch(): Fetching  tunnel1: sentigi.domain:7443/tunnel/CertifierTunnelOne.js
2020-10-15T09:47:01.364 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.bypass(): Bypassing  tunnel3: sentigi.domain:7443
2020-10-15T09:47:01.365 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : FinesseToaster.requestPermission(): request permission status granted
2020-10-15T09:47:01.368 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.onScriptLoad(): Invoking onSriptLoad for id=container1
2020-10-15T09:47:01.410 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.onScriptLoad(): Invoking onSriptLoad for id=tunnel1
2020-10-15T09:47:06.365 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.bypass(): Bypassing  container2: setinjang.domain:8445
2020-10-15T09:47:06.366 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : Certifier.bypass(): Bypassing  tunnel2: setinjang.domain:7443
2020-10-15T09:47:06.373 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : [ClientServices] SystemInfo: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/SystemInfo?nocache=1602730026373'
2020-10-15T09:47:06.374 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for triggers
2020-10-15T09:47:06.375 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for changes in SystemInfo
2020-10-15T09:47:06.375 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for changes in finesse user presence
2020-10-15T09:47:06.375 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.startListening(): Listening for changes in the BOSH connection
2020-10-15T09:47:06.382 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : [ClientServices] SystemInfo: requestId='undefined', Returned with status=200, content='<SystemInfo>
  <currentTimestamp>2020-10-15T02:47:06.370Z</currentTimestamp>
  <deploymentType>UCCX</deploymentType>
  <lastCTIHeartbeatStatus>success</lastCTIHeartbeatStatus>
  <license>Cisco Unified CCX Premium</license>
  <peripheralId></peripheralId>
  <primaryNode>
    <host>sentigi.domain</host>
  </primaryNode>
  <secondaryNode>
    <host>setinjang.domain</host>
  </secondaryNode>
  <status>IN_SERVICE</status>
  <statusReason></statusReason>
  <systemAuthMode>NON_SSO</systemAuthMode>
  <timezoneOffset>420</timezoneOffset>
  <uri>/finesse/api/SystemInfo</uri>
  <xmppDomain>sentigi.domain</xmppDomain>
  <xmppPubSubDomain>pubsub.sentigi.domain</xmppPubSubDomain>
</SystemInfo>', isUnsent = false
2020-10-15T09:47:06.384 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : FailoverMonitor.init().onLoad: System info status: IN_SERVICE
2020-10-15T09:47:06.385 +07:00: B16209: sentigi.domain: --- -- ---- --:--:--.--- -----: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1?nocache=1602730026385'
2020-10-15T09:47:06.392 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.385 +0700: Container : Client: 2020-10-15T02:47:06.387Z, Server: 2020-10-15T02:47:06.380Z, Drift: -7ms, Network Latency (round trip): 8ms
2020-10-15T09:47:06.396 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.389 +0700: Container : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>
  <dialogs>/finesse/api/User/FinesseUser1/Dialogs</dialogs>
  <extension></extension>
  <firstName>Finesse</firstName>
  <lastName>User1</lastName>
  <loginId>FinesseUser1</loginId>
  <loginName>FinesseUser1</loginName>
  <mediaType>1</mediaType>
  <pendingState></pendingState>
  <reasonCodeId>-1</reasonCodeId>
  <roles>
    <role>Agent</role>
    <role>Supervisor</role>
  </roles>
  <settings>
    <wrapUpOnIncoming></wrapUpOnIncoming>
  </settings>
  <state>LOGOUT</state>
  <stateChangeTime>2020-10-15T02:42:50.690Z</stateChangeTime>
  <teamId>5</teamId>
  <teamName>SM_test</teamName>
  <teams>
    <Team>
      <id>5</id>
      <name>SM_test</name>
      <uri>/finesse/api/Team/5</uri>
    </Team>
  </teams>
  <uri>/finesse/api/User/FinesseUser1</uri>
</User>', isUnsent = false
2020-10-15T09:47:06.397 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.390 +0700: Container : FailoverMonitor._handlePreBoshUserLoad: login extension : 1455
2020-10-15T09:47:06.398 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.391 +0700: Container : FailoverMonitor._handlePreBoshUserLoad: Establishing BOSH connection...
2020-10-15T09:47:06.399 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.392 +0700: Container : FailoverMonitor._setStatus(): notifying listeners of status=connecting
2020-10-15T09:47:06.514 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.507 +0700: Container : [ClientServices] MasterPublisher._connInfoHandler() - Connection status: connecting
2020-10-15T09:47:06.675 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.668 +0700: Container : [ClientServices] MasterPublisher._connInfoHandler() - Connection status: connected
2020-10-15T09:47:06.675 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.668 +0700: Container : FailoverMonitor._connectionConnectHandler(): Cancel EventTunnel timer
2020-10-15T09:47:06.675 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.668 +0700: Container : FailoverMonitor._connectionConnectHandler(): Cancel failed BOSH connection timeout
2020-10-15T09:47:06.675 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.668 +0700: Container : FailoverMonitor._connectionConnectHandler(): BOSH is now connected!
2020-10-15T09:47:06.675 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.668 +0700: Container : PageServices.onLoad(): BOSH established! Commencing sign-in process
2020-10-15T09:47:06.681 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.674 +0700: Container : FailoverMonitor._checkThisServer(): Checking to see if this server is ready... [BOSH=true][FinesseUserAvailable=true]
2020-10-15T09:47:06.681 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.674 +0700: Container : FailoverMonitor._cleanupAndRecover(): Resubscribing to system info events
2020-10-15T09:47:06.681 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.674 +0700: Container : FailoverMonitor._cleanupAndRecover(): Stop polling for system info
2020-10-15T09:47:06.682 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.675 +0700: Container : FailoverMonitor._cleanupAndRecover(): Stop polling autopilot to see if other side is ready
2020-10-15T09:47:06.682 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.675 +0700: Container : FailoverMonitor._cleanupAndRecover(): Cancel lastchance timeout so we don't failover since we recovered
2020-10-15T09:47:06.682 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.675 +0700: Container : FailoverMonitor._cleanupAndRecover(): disengaging AutoPilot
2020-10-15T09:47:06.682 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.675 +0700: Container : FailoverMonitor._cleanupAndRecover(): This is fresh login.
2020-10-15T09:47:06.682 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.675 +0700: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1?nocache=1602730026682'
2020-10-15T09:47:06.686 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.679 +0700: Container : FailoverMonitor._handlePresenceEvent(): user 'finesse' has presence=available
2020-10-15T09:47:06.695 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.688 +0700: Container : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>
  <dialogs>/finesse/api/User/FinesseUser1/Dialogs</dialogs>
  <extension></extension>
  <firstName>Finesse</firstName>
  <lastName>User1</lastName>
  <loginId>FinesseUser1</loginId>
  <loginName>FinesseUser1</loginName>
  <mediaType>1</mediaType>
  <pendingState></pendingState>
  <reasonCodeId>-1</reasonCodeId>
  <roles>
    <role>Agent</role>
    <role>Supervisor</role>
  </roles>
  <settings>
    <wrapUpOnIncoming></wrapUpOnIncoming>
  </settings>
  <state>LOGOUT</state>
  <stateChangeTime>2020-10-15T02:42:50.690Z</stateChangeTime>
  <teamId>5</teamId>
  <teamName>SM_test</teamName>
  <teams>
    <Team>
      <id>5</id>
      <name>SM_test</name>
      <uri>/finesse/api/Team/5</uri>
    </Team>
  </teams>
  <uri>/finesse/api/User/FinesseUser1</uri>
</User>', isUnsent = false
2020-10-15T09:47:06.696 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.689 +0700: Container : [ClientServices] User: requestId='ac8e53f5-777c-41f9-b224-bb25370da4bb', Making REST request: method=PUT, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1'
2020-10-15T09:47:06.698 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.691 +0700: Container : SignIn.handleUserLoad(): Performing login: extn=1455
2020-10-15T09:47:06.714 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.707 +0700: Container : [ClientServices] User: requestId='ac8e53f5-777c-41f9-b224-bb25370da4bb', Returned with status=202, content='null', isUnsent = false
2020-10-15T09:47:06.849 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.842 +0700: Container : [ClientServices] MasterPublisher._parseAndPublishXMLEvent() - Received XML event on node '/finesse/api/User/FinesseUser1': <Update>
  <data>
    <user>
      <dialogs>/finesse/api/User/FinesseUser1/Dialogs</dialogs>
      <extension>1455</extension>
      <firstName>Finesse</firstName>
      <lastName>User1</lastName>
      <loginId>FinesseUser1</loginId>
      <loginName>FinesseUser1</loginName>
      <mediaType>1</mediaType>
      <pendingState></pendingState>
      <reasonCode>
        <category>NOT_READY</category>
        <code>32760</code>
        <forAll>true</forAll>
        <id>8</id>
        <label>Agent Logon</label>
        <systemCode>true</systemCode>
        <uri>/finesse/api/ReasonCode/8</uri>
      </reasonCode>
      <reasonCodeId>8</reasonCodeId>
      <roles>
        <role>Agent</role>
        <role>Supervisor</role>
      </roles>
      <settings>
        <wrapUpOnIncoming></wrapUpOnIncoming>
      </settings>
      <state>NOT_READY</state>
      <stateChangeTime>2020-10-15T02:47:06.829Z</stateChangeTime>
      <teamId>5</teamId>
      <teamName>SM_test</teamName>
      <teams>
        <Team>
          <id>5</id>
          <name>SM_test</name>
          <uri>/finesse/api/Team/5</uri>
        </Team>
      </teams>
      <uri>/finesse/api/User/FinesseUser1</uri>
    </user>
  </data>
  <event>PUT</event>
  <requestId>ac8e53f5-777c-41f9-b224-bb25370da4bb</requestId>
  <source>/finesse/api/User/FinesseUser1</source>
</Update>
2020-10-15T09:47:06.850 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.843 +0700: Container : SignIn._triggerLoggedIn(): Successfully logged in!
2020-10-15T09:47:06.850 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.843 +0700: Container : SignIn._triggerLoggedIn(): Clearing login timeout
2020-10-15T09:47:06.851 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.844 +0700: Container : _initCache(): adding images to cache so they are available if we get disconnected
2020-10-15T09:47:06.852 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.845 +0700: Container : Header.addingHandlerForUser: load
2020-10-15T09:47:06.852 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.845 +0700: Container : [ClientServices] Dialogs: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/Dialogs?nocache=1602730026852'
2020-10-15T09:47:06.853 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.846 +0700: Container : Header.addingHandlerForUser: add
2020-10-15T09:47:06.854 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.847 +0700: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/ReasonCodes?category=LOGOUT&nocache=1602730026854'
2020-10-15T09:47:06.857 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.850 +0700: Container : SignIn._triggerLoggedIn(): Restorable state = null
2020-10-15T09:47:06.857 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.850 +0700: Container : SignIn._triggerLoggedIn(): Restorable Pending state = null
2020-10-15T09:47:06.857 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.850 +0700: Container : SignIn._triggerLoggedIn(): User Pending state on server = 
2020-10-15T09:47:06.861 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.854 +0700: Container : [ClientServices] Dialogs: requestId='undefined', Returned with status=200, content='<Dialogs/>', isUnsent = false
2020-10-15T09:47:06.862 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.855 +0700: Container : _displayUserData(): User's current state is: NOT_READY, Pending state is: 
2020-10-15T09:47:06.863 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.856 +0700: Container : _displayUserData(): Unable to get specified reason code - assuming non-specific NotReady.
2020-10-15T09:47:06.864 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.857 +0700: Container : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/ReasonCodes?category=NOT_READY&nocache=1602730026864'
2020-10-15T09:47:06.865 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.858 +0700: Container : Agent selected or went NOT_READY -- Linda flag cleared.
2020-10-15T09:47:06.865 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.858 +0700: Container : No pending state for Agent -- Linda pending State flag cleared
2020-10-15T09:47:06.866 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.859 +0700: Container : [ClientServices] User: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><ReasonCodes category="LOGOUT"><ReasonCode><uri>/finesse/api/ReasonCode/28</uri><category>LOGOUT</category><code>201</code><label>End_Off_Shift</label><forAll>true</forAll><systemCode>false</systemCode></ReasonCode></ReasonCodes>', isUnsent = false
2020-10-15T09:47:06.867 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.860 +0700: Header : The client logger has been initialize for the header
2020-10-15T09:47:06.867 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.860 +0700: Header : _displayUserData(): User's current state is: NOT_READY, Pending state is: 
2020-10-15T09:47:06.867 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.860 +0700: Header : _displayUserData(): Unable to get specified reason code - assuming non-specific NotReady.
2020-10-15T09:47:06.871 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.864 +0700: Header : Container._initGadgetContainer(): Initializing gadget container.
2020-10-15T09:47:06.876 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.869 +0700: Header : [ClientServices] User: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><ReasonCodes category="NOT_READY"><ReasonCode><uri>/finesse/api/ReasonCode/30</uri><category>NOT_READY</category><code>101</code><label>End of Shift</label><forAll>true</forAll><systemCode>false</systemCode></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/27</uri><category>NOT_READY</category><code>102</code><label>Break</label><forAll>true</forAll><systemCode>false</systemCode></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/31</uri><category>NOT_READY</category><code>103</code><label>Lunch</label><forAll>true</forAll><systemCode>false</systemCode></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/32</uri><category>NOT_READY</category><code>104</code><label>Meeting</label><forAll>true</forAll><systemCode>false</systemCode></ReasonCode><ReasonCode><uri>/finesse/api/ReasonCode/33</uri><category>NOT_READY</category><code>105</code><label>Training</label><forAll>true</forAll><systemCode>false</systemCode></ReasonCode></ReasonCodes>', isUnsent = false
2020-10-15T09:47:06.882 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.875 +0700: Header : Resolved URL for the gadget: /desktop/gadgets/CallControl.jsp
2020-10-15T09:47:06.882 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.875 +0700: Header : Resolved URL for the gadget: https://localhost/agentdesktop/gadgets/NonVoiceControl.xml
2020-10-15T09:47:06.882 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.875 +0700: Header : Resolved URL for the gadget: /desktop/gadgets/TeamPerformance.jsp?maxRows=20
2020-10-15T09:47:06.882 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.875 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20
2020-10-15T09:47:06.883 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.876 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20
2020-10-15T09:47:06.883 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.876 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId
2020-10-15T09:47:06.883 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.876 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId
2020-10-15T09:47:06.883 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.876 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL
2020-10-15T09:47:06.884 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.877 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL
2020-10-15T09:47:06.884 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.877 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=BCC5767B1000014F000000580A4D3FA7&filterId=EmailAgentStats.agentId=CL
2020-10-15T09:47:06.884 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.877 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL&viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4=C8EE241910000140000000C30A4E5E6B&filterId_4=VoiceIAQStats.esdName=CL
2020-10-15T09:47:06.884 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.877 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL
2020-10-15T09:47:06.884 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.877 +0700: Header : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL
2020-10-15T09:47:06.885 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.878 +0700: Header : Resolved URL for the gadget: https://alogo.domain/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430
2020-10-15T09:47:06.936 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.929 +0700: Header : Container._renderGadgets(): Metadata received. Rendering gadgets and intializing session timeout poller.
2020-10-15T09:47:06.936 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.929 +0700: Header : [WorkflowEngine] Loading user
2020-10-15T09:47:06.937 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.930 +0700: Header : [WorkflowEngine] Received user event.
2020-10-15T09:47:06.937 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.930 +0700: Header : [WorkflowEngine] Converting event to xml document. Type: User Action: load Uri: /finesse/api/User/FinesseUser1 Event: {"User":{"dialogs":"/finesse/api/User/FinesseUser1/Dialogs","extension":"1455","firstName":"Finesse","lastName":"User1","loginId":"FinesseUser1","loginName":"FinesseUser1","mediaType":"1","pendingState":null,"reasonCode":{"category":"NOT_READY","code":"32760","forAll":"true","id":"8","label":"Agent Logon","systemCode":"true","uri":"/finesse/api/ReasonCode/8"},"reasonCodeId":"8","roles":{"role":["Agent","Supervisor"]},"settings":{"wrapUpOnIncoming":null},"state":"NOT_READY","stateChangeTime":"2020-10-15T02:47:06.829Z","teamId":"5","teamName":"SM_test","teams":{"Team":{"id":"5","name":"SM_test","uri":"/finesse/api/Team/5"}},"uri":"/finesse/api/User/FinesseUser1"}}
2020-10-15T09:47:06.939 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.932 +0700: Header : [WorkflowEngine] Calling state machine's workflowEvent method for /finesse/api/User/FinesseUser1 (action: load)
2020-10-15T09:47:06.939 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.932 +0700: Header : [WorkflowEngine] Entering 'Logging In' state, from: 'stopped'
2020-10-15T09:47:06.940 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.933 +0700: Header : [WorkflowEngine] Received dialog collection event. Action: load
2020-10-15T09:47:06.945 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.938 +0700: Header : Container._shindigRenderGadgets(): Creating 'Call Control' gadget: http://localhost:8082/desktop/gadgets/CallControl.jsp
2020-10-15T09:47:06.946 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.939 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8082/desktop/gadgets/CallControl.jsp: subclass set. pubsub2=true
2020-10-15T09:47:06.946 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.939 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8082/desktop/gadgets/CallControl.jsp: subclass methods mixed in.
2020-10-15T09:47:06.947 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.940 +0700: Header : OAAIfrGadget.finishRenderCall Control: finished rendering
2020-10-15T09:47:06.960 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.953 +0700: Header : Container._shindigRenderGadgets(): Creating '' gadget: https://sentigi.domain/agentdesktop/gadgets/NonVoiceControl.xml
2020-10-15T09:47:06.960 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.953 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain/agentdesktop/gadgets/NonVoiceControl.xml: subclass set. pubsub2=true
2020-10-15T09:47:06.961 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.954 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain/agentdesktop/gadgets/NonVoiceControl.xml: subclass methods mixed in.
2020-10-15T09:47:06.961 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.954 +0700: Header : OAAIfrGadget.finishRender: finished rendering
2020-10-15T09:47:06.964 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.957 +0700: Header : Container._shindigRenderGadgets(): Creating 'Team Performance' gadget: http://localhost:8082/desktop/gadgets/TeamPerformance.jsp?maxRows=20
2020-10-15T09:47:06.964 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.957 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8082/desktop/gadgets/TeamPerformance.jsp?maxRows=20: subclass set. pubsub2=true
2020-10-15T09:47:06.964 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.957 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): http://localhost:8082/desktop/gadgets/TeamPerformance.jsp?maxRows=20: subclass methods mixed in.
2020-10-15T09:47:06.964 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.957 +0700: Header : OAAIfrGadget.finishRenderTeam Performance: finished rendering
2020-10-15T09:47:06.973 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.966 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20
2020-10-15T09:47:06.973 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.966 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20: subclass set. pubsub2=true
2020-10-15T09:47:06.973 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.966 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20: subclass methods mixed in.
2020-10-15T09:47:06.973 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.966 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:06.976 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.969 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20
2020-10-15T09:47:06.976 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.969 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20: subclass set. pubsub2=true
2020-10-15T09:47:06.976 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.969 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20: subclass methods mixed in.
2020-10-15T09:47:06.977 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.970 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:06.979 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.972 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId
2020-10-15T09:47:06.979 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.972 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId: subclass set. pubsub2=true
2020-10-15T09:47:06.979 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.972 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId: subclass methods mixed in.
2020-10-15T09:47:06.979 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.972 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:06.982 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.975 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId
2020-10-15T09:47:06.982 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.975 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId: subclass set. pubsub2=true
2020-10-15T09:47:06.982 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.975 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId: subclass methods mixed in.
2020-10-15T09:47:06.983 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.976 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:06.987 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.980 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL
2020-10-15T09:47:06.987 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.980 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL: subclass set. pubsub2=true
2020-10-15T09:47:06.987 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.980 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL: subclass methods mixed in.
2020-10-15T09:47:06.988 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.981 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:06.990 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.983 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL
2020-10-15T09:47:06.990 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.983 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL: subclass set. pubsub2=true
2020-10-15T09:47:06.990 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.983 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL: subclass methods mixed in.
2020-10-15T09:47:06.991 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.984 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:06.993 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.986 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=BCC5767B1000014F000000580A4D3FA7&filterId=EmailAgentStats.agentId=CL
2020-10-15T09:47:06.993 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.986 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=BCC5767B1000014F000000580A4D3FA7&filterId=EmailAgentStats.agentId=CL: subclass set. pubsub2=true
2020-10-15T09:47:06.994 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.987 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=BCC5767B1000014F000000580A4D3FA7&filterId=EmailAgentStats.agentId=CL: subclass methods mixed in.
2020-10-15T09:47:06.995 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.988 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:06.997 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.990 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL&viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4=C8EE241910000140000000C30A4E5E6B&filterId_4=VoiceIAQStats.esdName=CL
2020-10-15T09:47:06.998 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.991 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL&viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4=C8EE241910000140000000C30A4E5E6B&filterId_4=VoiceIAQStats.esdName=CL: subclass set. pubsub2=true
2020-10-15T09:47:06.998 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.991 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL&viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4=C8EE241910000140000000C30A4E5E6B&filterId_4=VoiceIAQStats.esdName=CL: subclass methods mixed in.
2020-10-15T09:47:06.998 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.991 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:07.000 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.993 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL
2020-10-15T09:47:07.000 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.993 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL: subclass set. pubsub2=true
2020-10-15T09:47:07.001 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.994 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL: subclass methods mixed in.
2020-10-15T09:47:07.001 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.994 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:07.003 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.996 +0700: Header : Container._shindigRenderGadgets(): Creating 'Loading Report...' gadget: https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL
2020-10-15T09:47:07.003 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.996 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL: subclass set. pubsub2=true
2020-10-15T09:47:07.003 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.996 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://sentigi.domain:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL: subclass methods mixed in.
2020-10-15T09:47:07.003 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.996 +0700: Header : OAAIfrGadget.finishRenderLoading Report...: finished rendering
2020-10-15T09:47:07.006 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.999 +0700: Header : Container._shindigRenderGadgets(): Creating 'Manage Chat and Email' gadget: https://alogo.domain/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430
2020-10-15T09:47:07.006 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.999 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://alogo.domain/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430: subclass set. pubsub2=true
2020-10-15T09:47:07.006 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.999 +0700: Header : BaseIfrGadget.queryIfrGadgetType_(): https://alogo.domain/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430: subclass methods mixed in.
2020-10-15T09:47:07.006 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:06.999 +0700: Header : OAAIfrGadget.finishRenderManage Chat and Email: finished rendering
2020-10-15T09:47:07.030 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.023 +0700: Header : [ClientServices] Workflows: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/Workflows?nocache=1602730027030'
2020-10-15T09:47:07.118 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.111 +0700: Header : [ClientServices] Workflows: requestId='undefined', Returned with status=200, content='<Workflows></Workflows>', isUnsent = false
2020-10-15T09:47:07.119 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.112 +0700: Header : [WorkflowEngine] ------ Calling loggedIn() ------
2020-10-15T09:47:07.119 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.112 +0700: Header : [WorkflowEngine] Entering 'Busy' state, from: 'loggingIn'. Triggering start of queued event processing.
2020-10-15T09:47:07.144 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.137 +0700: Header : [WorkflowEngine] Starting queued event processing...
2020-10-15T09:47:07.145 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.138 +0700: Header : [WorkflowEngine] ------ Got User event from queue: Action: load URI: /finesse/api/User/FinesseUser1 ------
2020-10-15T09:47:07.145 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.138 +0700: Header : [WorkflowEngine] Event URI (/finesse/api/User/FinesseUser1) not found in evaluation cache.
2020-10-15T09:47:07.145 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.138 +0700: Header : [WorkflowEngine] Can we execute workflows for this event (uri='/finesse/api/User/FinesseUser1')? ... Yes. This is a User event, so workflows can execute for it.
2020-10-15T09:47:07.145 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.138 +0700: Header : [WorkflowEngine] Triggering processing of the next event in the queue.
2020-10-15T09:47:07.224 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:07.217 +0700: Header : [WorkflowEngine] ------ Event queue is empty. ------
2020-10-15T09:47:08.165 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:08.158 +0700: TeamPerformance : The client logger has been initialized for the Team Performance gadget.
2020-10-15T09:47:08.959 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:08.952 +0700: CallControl : The client logger has been initialize for the call control gadget.
2020-10-15T09:47:08.960 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:08.953 +0700: CallControl : Unhiding phonebook and keypad
2020-10-15T09:47:08.961 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:08.954 +0700: CallControl : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1?nocache=1602730028961'
2020-10-15T09:47:09.164 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.157 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : cuicScheme: https
2020-10-15T09:47:09.165 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.158 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : cuicHost: sentigi.domain
2020-10-15T09:47:09.165 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.158 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : cuicPort: 8444
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : viewId: D6D0B6740B0040D5A089FD1C09F5C72C
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : filterId: AgentCallLogDetailStats.agentID=AgentEvent:Id
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : compositeFilterId: null
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : userId: FinesseUser1
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : teamName: SM_test
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : containerScheme: https
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : gadgetHeightInPxl: 275
2020-10-15T09:47:09.166 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.159 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : Initializing Container Services...
2020-10-15T09:47:09.167 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.160 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : Adding Tab Visible Handler...
2020-10-15T09:47:09.197 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.190 +0700: CallControl : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>
  <dialogs>/finesse/api/User/FinesseUser1/Dialogs</dialogs>
  <extension>1455</extension>
  <firstName>Finesse</firstName>
  <lastName>User1</lastName>
  <loginId>FinesseUser1</loginId>
  <loginName>FinesseUser1</loginName>
  <mediaType>1</mediaType>
  <pendingState></pendingState>
  <reasonCode>
    <category>NOT_READY</category>
    <code>32760</code>
    <forAll>true</forAll>
    <id>8</id>
    <label>Agent Logon</label>
    <systemCode>true</systemCode>
    <uri>/finesse/api/ReasonCode/8</uri>
  </reasonCode>
  <reasonCodeId>8</reasonCodeId>
  <roles>
    <role>Agent</role>
    <role>Supervisor</role>
  </roles>
  <settings>
    <wrapUpOnIncoming></wrapUpOnIncoming>
  </settings>
  <state>NOT_READY</state>
  <stateChangeTime>2020-10-15T02:47:06.829Z</stateChangeTime>
  <teamId>5</teamId>
  <teamName>SM_test</teamName>
  <teams>
    <Team>
      <id>5</id>
      <name>SM_test</name>
      <uri>/finesse/api/Team/5</uri>
    </Team>
  </teams>
  <uri>/finesse/api/User/FinesseUser1</uri>
</User>', isUnsent = false
2020-10-15T09:47:09.200 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.193 +0700: CallControl : [ClientServices] WrapUpReasons: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/WrapUpReasons?nocache=1602730029200'
2020-10-15T09:47:09.219 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.212 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicScheme: https
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicHost: sentigi.domain
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicPort: 8444
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : viewId: 5D411E8A10000140000000230A4E5E6B
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : filterId: AgentStateDetailStats.agentID=AgentEvent:Id
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : compositeFilterId: null
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : userId: FinesseUser1
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : teamName: SM_test
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : containerScheme: https
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : gadgetHeightInPxl: 275
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Initializing Container Services...
2020-10-15T09:47:09.220 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.213 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Adding Tab Visible Handler...
2020-10-15T09:47:09.225 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.218 +0700: CallControl : [ClientServices] WrapUpReasons: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><WrapUpReasons><WrapUpReason><label>Follow up status tiket</label><forAll>true</forAll><uri>/finesse/api/User/FinesseUser1/WrapUpReason/2</uri></WrapUpReason><WrapUpReason><label>Pengaduan</label><forAll>true</forAll><uri>/finesse/api/User/FinesseUser1/WrapUpReason/3</uri></WrapUpReason><WrapUpReason><label>Layanan Informasi</label><forAll>true</forAll><uri>/finesse/api/User/FinesseUser1/WrapUpReason/4</uri></WrapUpReason><WrapUpReason><label>Laporan Harta Kekayaan</label><forAll>true</forAll><uri>/finesse/api/User/FinesseUser1/WrapUpReason/5</uri></WrapUpReason></WrapUpReasons>', isUnsent = false
2020-10-15T09:47:09.227 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.220 +0700: CallControl : [ClientServices] MediaPropertiesLayouts: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/MediaPropertiesLayouts?nocache=1602730029227'
2020-10-15T09:47:09.229 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.222 +0700: CallControl : [ClientServices] ReasonCode: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/ReasonCode?category=NOT_READY&code=32762&nocache=1602730029229'
2020-10-15T09:47:09.238 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.231 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : handleTabVisible() - Gadget not initialized, performing initialization work...
2020-10-15T09:47:09.243 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.236 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : cuicScheme: https
2020-10-15T09:47:09.243 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.236 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : cuicHost: sentigi.domain
2020-10-15T09:47:09.243 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.236 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : cuicPort: 8444
2020-10-15T09:47:09.243 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.236 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : viewId: ECD59EE071BE439A898187B29575E175
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : filterId: AgentCallLogDetailStats.agentID=loginId
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : compositeFilterId: null
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : userId: FinesseUser1
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : teamName: SM_test
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : containerScheme: https
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : gadgetHeightInPxl: 280
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : Initializing Container Services...
2020-10-15T09:47:09.244 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.237 +0700: LiveDataGadget-ECD59EE071BE439A898187B29575E175 : Adding Tab Visible Handler...
2020-10-15T09:47:09.261 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.254 +0700: MultiSessionGadget : finesseServices.init(): activateTabCallback was specified
2020-10-15T09:47:09.268 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.261 +0700: MultiSessionGadget : Certification.checkSocialMinerRunning: try to GET resource from SocialMiner
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicScheme: https
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicHost: sentigi.domain
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicPort: 8444
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : viewId: 5D411E8A10000140000000230A4E5E6B
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : filterId: AgentStateDetailStats.agentID=loginId
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : compositeFilterId: null
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : userId: FinesseUser1
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : teamName: SM_test
2020-10-15T09:47:09.277 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.270 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : containerScheme: https
2020-10-15T09:47:09.278 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.271 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : gadgetHeightInPxl: 280
2020-10-15T09:47:09.278 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.271 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Initializing Container Services...
2020-10-15T09:47:09.278 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.271 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Adding Tab Visible Handler...
2020-10-15T09:47:09.280 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.273 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : cuicScheme: https
2020-10-15T09:47:09.280 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.273 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : cuicHost: sentigi.domain
2020-10-15T09:47:09.280 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.273 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : cuicPort: 8444
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : viewId: C8E2DB1610000140000000A60A4E5E6B
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : filterId: VoiceIAQStats.esdName=CL
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : compositeFilterId: null
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : userId: FinesseUser1
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : teamName: SM_test
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : containerScheme: https
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : gadgetHeightInPxl: 620
2020-10-15T09:47:09.281 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.274 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : Initializing Container Services...
2020-10-15T09:47:09.282 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.275 +0700: LiveDataGadget-C8E2DB1610000140000000A60A4E5E6B : Adding Tab Visible Handler...
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : cuicScheme: https
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : cuicHost: sentigi.domain
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : cuicPort: 8444
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : viewId: BCC5767B1000014F000000580A4D3FA7
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : filterId: EmailAgentStats.agentId=CL
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : compositeFilterId: null
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : userId: FinesseUser1
2020-10-15T09:47:09.289 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.282 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : teamName: SM_test
2020-10-15T09:47:09.290 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.283 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : containerScheme: https
2020-10-15T09:47:09.290 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.283 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : gadgetHeightInPxl: 310
2020-10-15T09:47:09.290 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.283 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : Initializing Container Services...
2020-10-15T09:47:09.290 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.283 +0700: LiveDataGadget-BCC5767B1000014F000000580A4D3FA7 : Adding Tab Visible Handler...
2020-10-15T09:47:09.293 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.286 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : handleTabVisible() - Gadget not initialized, performing initialization work...
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : cuicScheme: https
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : cuicHost: sentigi.domain
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : cuicPort: 8444
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : viewId: 7291DCB410000140000000890A4E5B33
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : filterId: ResourceIAQStats.resourceId=CL
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : compositeFilterId: null
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : userId: FinesseUser1
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : teamName: SM_test
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : containerScheme: https
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : gadgetHeightInPxl: 620
2020-10-15T09:47:09.299 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.292 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : Initializing Container Services...
2020-10-15T09:47:09.300 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.293 +0700: LiveDataGadget-7291DCB410000140000000890A4E5B33 : Adding Tab Visible Handler...
2020-10-15T09:47:09.304 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.297 +0700: CallControl : [ClientServices] MediaPropertiesLayouts: requestId='undefined', Returned with status=200, content='<MediaPropertiesLayouts><MediaPropertiesLayout><uri>/finesse/api/MediaPropertiesLayout/3</uri><name>Custom</name><description>Custom Layout</description><type>CUSTOM</type><header><entry><displayName>Calling Number</displayName><mediaProperty>callVariable1</mediaProperty></entry></header><column><entry><displayName>First Name</displayName><mediaProperty>callVariable2</mediaProperty></entry><entry><displayName>Last Name</displayName><mediaProperty>callVariable3</mediaProperty></entry><entry><displayName>Address</displayName><mediaProperty>callVariable4</mediaProperty></entry></column><column><entry><displayName>IVR Option Selected</displayName><mediaProperty>callVariable5</mediaProperty></entry><entry><displayName>Account Number</displayName><mediaProperty>callVariable6</mediaProperty></entry></column></MediaPropertiesLayout><MediaPropertiesLayout><uri>/finesse/api/MediaPropertiesLayout/1</uri><name>Default Layout</name><description>Layout used when no other layout matches the user layout Custom/ECC Variable</description><type>DEFAULT</type><header><entry><displayName>Calling Number</displayName><mediaProperty>callVariable1</mediaProperty></entry></header><column><entry><displayName>IVR Selected Option def</displayName><mediaProperty>callVariable2</mediaProperty></entry></column><column></column></MediaPropertiesLayout><MediaPropertiesLayout><uri>/finesse/api/MediaPropertiesLayout/4</uri><name>Custom Call Variables</name><description>Selected Option</description><type>CUSTOM</type><header><entry><displayName>Calling Number</displayName><mediaProperty>callVariable1</mediaProperty></entry></header><column><entry><displayName>IVR Selected Option</displayName><mediaProperty>callVariable2</mediaProperty></entry></column><column></column></MediaPropertiesLayout></MediaPropertiesLayouts>', isUnsent = false
2020-10-15T09:47:09.310 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.303 +0700: CallControl : [ClientServices] Dialogs: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/Dialogs?nocache=1602730029310'
2020-10-15T09:47:09.311 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.304 +0700: CallControl : _handleUserChange(): User state is NOT_READY and mobile agent call by call is: false
2020-10-15T09:47:09.316 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.309 +0700: CallControl : [ClientServices] ReasonCode: requestId='undefined', Returned with status=200, content='<?xml version="1.0" encoding="UTF-8" standalone="yes"?><ReasonCode><uri>/finesse/api/ReasonCode/6</uri><category>NOT_READY</category><code>32762</code><label>Offhook</label><forAll>true</forAll><systemCode>true</systemCode></ReasonCode>', isUnsent = false
2020-10-15T09:47:09.317 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.310 +0700: CallControl : CallMadeFromReadyStateManager|_getManualOutboundReasonCode: Manual outbound reason code retrieved. ID is 6
2020-10-15T09:47:09.319 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.312 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : cuicScheme: https
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : cuicHost: sentigi.domain
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : cuicPort: 8444
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : viewId: E42ED788100001440000007B0A4E5CA1
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : filterId: ChatQueueStatistics.queueName=CL
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : compositeFilterId: null
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : userId: FinesseUser1
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : teamName: SM_test
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : containerScheme: https
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : gadgetHeightInPxl: 310
2020-10-15T09:47:09.320 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.313 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : Initializing Container Services...
2020-10-15T09:47:09.321 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.314 +0700: LiveDataGadget-E42ED788100001440000007B0A4E5CA1 : Adding Tab Visible Handler...
2020-10-15T09:47:09.323 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.316 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : cuicScheme: https
2020-10-15T09:47:09.323 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.316 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : cuicHost: sentigi.domain
2020-10-15T09:47:09.323 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.316 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : cuicPort: 8444
2020-10-15T09:47:09.323 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.316 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.323 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.316 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : viewId: F2F1FC17100001440000014E0A4E5D48
2020-10-15T09:47:09.323 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.316 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : filterId: ChatAgentStats.agentId=CL
2020-10-15T09:47:09.324 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.317 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : compositeFilterId: null
2020-10-15T09:47:09.324 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.317 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : userId: FinesseUser1
2020-10-15T09:47:09.324 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.317 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : teamName: SM_test
2020-10-15T09:47:09.324 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.317 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : containerScheme: https
2020-10-15T09:47:09.324 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.317 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : gadgetHeightInPxl: 310
2020-10-15T09:47:09.324 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.317 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : Initializing Container Services...
2020-10-15T09:47:09.324 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.317 +0700: LiveDataGadget-F2F1FC17100001440000014E0A4E5D48 : Adding Tab Visible Handler...
2020-10-15T09:47:09.330 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.323 +0700: NonVoiceControlGadget : 09:47:09: INFO - chatStatusTopicSubscribed:true
2020-10-15T09:47:09.332 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.325 +0700: NonVoiceControlGadget : 09:47:09: INFO - Loading the Wrapup Category List from Server
2020-10-15T09:47:09.332 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.325 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - Calling the GET REST API to get wrapup category url is: /adminapi/wrapupcategory
2020-10-15T09:47:09.332 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.325 +0700: NonVoiceControlGadget : 09:47:09: INFO - invoking restGetRequest with options: {"method":"GET","acceptType":"application/json"}
2020-10-15T09:47:09.332 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.325 +0700: NonVoiceControlGadget : 09:47:09: INFO - makerequest in fin-ser-ctlr
2020-10-15T09:47:09.341 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.334 +0700: NonVoiceControlGadget : 09:47:09: INFO - makerequest in fin-ser-ctlr
2020-10-15T09:47:09.341 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.334 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - After calling rest api
2020-10-15T09:47:09.353 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.346 +0700: MultiSessionGadget : Certification.runningHandler(): received response rc=200
2020-10-15T09:47:09.355 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.348 +0700: MultiSessionGadget : Certification.checkOpenfire(): Checking to see if Openfire is up and running
2020-10-15T09:47:09.369 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.362 +0700: MultiSessionGadget : finesseServices.connected
2020-10-15T09:47:09.372 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.365 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : cuicScheme: https
2020-10-15T09:47:09.372 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.365 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : cuicHost: sentigi.domain
2020-10-15T09:47:09.372 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.365 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : cuicPort: 8444
2020-10-15T09:47:09.372 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.365 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : cuicHostUrl: https://sentigi.domain:8444
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : viewId: 13970B4E100001500000021C0A4D3FA7
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : filterId: EmailQueueStatistics.queueName=CL
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : compositeFilterId: null
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : userId: FinesseUser1
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : teamName: SM_test
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : containerScheme: https
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : gadgetHeightInPxl: 310
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : Initializing Container Services...
2020-10-15T09:47:09.373 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.366 +0700: LiveDataGadget-13970B4E100001500000021C0A4D3FA7 : Adding Tab Visible Handler...
2020-10-15T09:47:09.376 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.369 +0700: CallControl : [ClientServices] Dialogs: requestId='undefined', Returned with status=200, content='<Dialogs/>', isUnsent = false
2020-10-15T09:47:09.379 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.372 +0700: NonVoiceControlGadget : FinesseToaster.requestPermission(): request permission status granted
2020-10-15T09:47:09.511 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.504 +0700: NonVoiceControlGadget : 09:47:09: INFO - Event Recieved before parsing ::: {"status":202,"content":"<?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><Update><event>post</event><payloadType>AgentEvent</payloadType><requestID>1fdf186a-4bdd-450b-a4c1-9313b383248d</requestID><source>/agent</source><data><user><agentID>FinesseUser1</agentID><state>0</state><reasonCode>0</reasonCode></user></data></Update>","object":{"Update":{"event":"post","payloadType":"AgentEvent","requestID":"1fdf186a-4bdd-450b-a4c1-9313b383248d","source":"/agent","data":{"user":{"agentID":"FinesseUser1","state":"0","reasonCode":"0"}}}}}
2020-10-15T09:47:09.511 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.504 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - rest success - uuid=1fdf186a-4bdd-450b-a4c1-9313b383248d
2020-10-15T09:47:09.512 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.505 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - found call back - uuid=1fdf186a-4bdd-450b-a4c1-9313b383248d
2020-10-15T09:47:09.513 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.506 +0700: NonVoiceControlGadget : 09:47:09: INFO - Success event Received for Wrapup category list. Before parsing ::: {"status":200,"content":"{\"@type\":\"wrapupCategoryList\",\"wrapupCategory\":[]}","object":{"@type":"wrapupCategoryList","wrapupCategory":[]}}
2020-10-15T09:47:09.514 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.507 +0700: NonVoiceControlGadget : 09:47:09: INFO - Formated CSQ Category Map: {}
2020-10-15T09:47:09.514 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.507 +0700: NonVoiceControlGadget : 09:47:09: INFO - Formated Category Reason Map: {}
2020-10-15T09:47:09.514 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.507 +0700: NonVoiceControlGadget : 09:47:09: INFO - Wrapup Cache : Old {"csqCategoryMap":{},"categoryReasonMap":{},"wrapupCategoryLoadedInMemory":false}
2020-10-15T09:47:09.514 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.507 +0700: NonVoiceControlGadget : 09:47:09: INFO - Wrapup Parsed Data: {"csqCategoryMap":{},"categoryReasonMap":{},"wrapupCategoryLoadedInMemory":true}
2020-10-15T09:47:09.514 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.507 +0700: NonVoiceControlGadget : 09:47:09: INFO - Wrapup Cache : Updated.{"csqCategoryMap":{},"categoryReasonMap":{},"wrapupCategoryLoadedInMemory":true}
2020-10-15T09:47:09.525 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.518 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - Received reint request, reloging agent
2020-10-15T09:47:09.525 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.518 +0700: NonVoiceControlGadget : 09:47:09: INFO - makerequest in fin-ser-ctlr
2020-10-15T09:47:09.526 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.519 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - After calling rest api
2020-10-15T09:47:09.544 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.537 +0700: TeamPerformance : [ClientServices] User: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1?nocache=1602730029544'
2020-10-15T09:47:09.555 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.548 +0700: TeamPerformance : onresize(): [_currentHeight=0][_currentWidth=0][windowHeight=150][windowWidth=607]
2020-10-15T09:47:09.622 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.615 +0700: Header : [ClientServices] MasterPublisher._parseAndPublishXMLEvent() - Received XML event on node 'uccx.api.agent.FinesseUser1': <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>1fdf186a-4bdd-450b-a4c1-9313b383248d</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>Interactive</routingType><maxContacts>2</maxContacts><state>2</state><statistics><mediaStats><mediaType>1</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.561 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.554 +0700: NonVoiceControlGadget : 09:47:09: INFO - Event Recieved before parsing ::: {"status":202,"content":"<?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><Update><event>post</event><payloadType>AgentEvent</payloadType><requestID>6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5</requestID><source>/agent</source><data><user><agentID>FinesseUser1</agentID><state>0</state><reasonCode>0</reasonCode></user></data></Update>","object":{"Update":{"event":"post","payloadType":"AgentEvent","requestID":"6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5","source":"/agent","data":{"user":{"agentID":"FinesseUser1","state":"0","reasonCode":"0"}}}}}
2020-10-15T09:47:09.561 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.554 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - rest success - uuid=6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5
2020-10-15T09:47:09.561 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.554 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - found call back - uuid=6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5
2020-10-15T09:47:09.564 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.557 +0700: TeamPerformance : [ClientServices] User: requestId='undefined', Returned with status=200, content='<User>
  <dialogs>/finesse/api/User/FinesseUser1/Dialogs</dialogs>
  <extension>1455</extension>
  <firstName>Finesse</firstName>
  <lastName>User1</lastName>
  <loginId>FinesseUser1</loginId>
  <loginName>FinesseUser1</loginName>
  <mediaType>1</mediaType>
  <pendingState></pendingState>
  <reasonCode>
    <category>NOT_READY</category>
    <code>32760</code>
    <forAll>true</forAll>
    <id>8</id>
    <label>Agent Logon</label>
    <systemCode>true</systemCode>
    <uri>/finesse/api/ReasonCode/8</uri>
  </reasonCode>
  <reasonCodeId>8</reasonCodeId>
  <roles>
    <role>Agent</role>
    <role>Supervisor</role>
  </roles>
  <settings>
    <wrapUpOnIncoming></wrapUpOnIncoming>
  </settings>
  <state>NOT_READY</state>
  <stateChangeTime>2020-10-15T02:47:06.829Z</stateChangeTime>
  <teamId>5</teamId>
  <teamName>SM_test</teamName>
  <teams>
    <Team>
      <id>5</id>
      <name>SM_test</name>
      <uri>/finesse/api/Team/5</uri>
    </Team>
  </teams>
  <uri>/finesse/api/User/FinesseUser1</uri>
</User>', isUnsent = false
2020-10-15T09:47:09.566 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.559 +0700: TeamPerformance : [ClientServices] Dialogs: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/User/FinesseUser1/Dialogs?nocache=1602730029566'
2020-10-15T09:47:09.572 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.565 +0700: TeamPerformance : _activateTeam(): Team id: 5, name: SM_test has been selected.
2020-10-15T09:47:09.620 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.613 +0700: TeamPerformance : [ClientServices] Team: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/Team/5?nocache=1602730029620'
2020-10-15T09:47:09.629 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.622 +0700: TeamPerformance : [ClientServices] Dialogs: requestId='undefined', Returned with status=200, content='<Dialogs/>', isUnsent = false
2020-10-15T09:47:09.644 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.637 +0700: NonVoiceControlGadget : 09:47:09: INFO - XML content received  from node : uccx.api.agent.FinesseUser1 : <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>1fdf186a-4bdd-450b-a4c1-9313b383248d</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>Interactive</routingType><maxContacts>2</maxContacts><state>2</state><statistics><mediaStats><mediaType>1</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.645 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.638 +0700: NonVoiceControlGadget : 09:47:09: INFO - The event received is : {"Update":{"@xmlns:ns2":"http://cisco.com/wf/subsystems/chat/contactEvent.xsd","event":"put","source":"uccx.api.agent.FinesseUser1","requestId":"1fdf186a-4bdd-450b-a4c1-9313b383248d","payloadType":"AgentEvent","data":{"user":{"resourceId":"desktop","agentID":"FinesseUser1","firstName":"Finesse","lastName":"User1","state":"2","pendingState":"5","reasonCode":"32760","channels":{"channel":{"routingType":"Interactive","maxContacts":"2","state":"2","statistics":{"mediaStats":{"mediaType":"1","activeContacts":"0"}}}}}}}}
2020-10-15T09:47:09.647 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.640 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:3
2020-10-15T09:47:09.647 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.640 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:1
2020-10-15T09:47:09.658 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.651 +0700: TeamPerformance : onresize(): [_currentHeight=150][_currentWidth=607][windowHeight=119][windowWidth=607]
2020-10-15T09:47:09.661 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.654 +0700: TeamPerformance : [ClientServices] Team: requestId='undefined', Returned with status=200, content='<Team>
  <id>5</id>
  <name>SM_test</name>
  <uri>/finesse/api/Team/5</uri>
  <users>
    <User>
      <dialogs>/finesse/api/User/FinesseUser1/Dialogs</dialogs>
      <extension>1455</extension>
      <firstName>Finesse</firstName>
      <lastName>User1</lastName>
      <loginId>FinesseUser1</loginId>
      <mediaType>1</mediaType>
      <pendingState></pendingState>
      <reasonCode>
        <category>NOT_READY</category>
        <code>32760</code>
        <forAll>true</forAll>
        <id>8</id>
        <label>Agent Logon</label>
        <systemCode>true</systemCode>
        <uri>/finesse/api/ReasonCode/8</uri>
      </reasonCode>
      <state>NOT_READY</state>
      <stateChangeTime>2020-10-15T02:47:06.829Z</stateChangeTime>
      <uri>/finesse/api/User/FinesseUser1</uri>
    </User>
  </users>
</Team>', isUnsent = false
2020-10-15T09:47:09.669 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.662 +0700: Header : [ClientServices] MasterPublisher._subscribeNode() - Attempting to subscribe to node '/finesse/api/Team/5/Users'
2020-10-15T09:47:09.670 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.663 +0700: Header : [ClientServices] MasterPublisher._parseAndPublishXMLEvent() - Received XML event on node 'uccx.api.agent.FinesseUser1': <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>1fdf186a-4bdd-450b-a4c1-9313b383248d</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>NonInteractive</routingType><maxContacts>5</maxContacts><state>2</state><statistics><mediaStats><mediaType>3</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.680 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.673 +0700: NonVoiceControlGadget : 09:47:09: INFO - XML content received  from node : uccx.api.agent.FinesseUser1 : <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>1fdf186a-4bdd-450b-a4c1-9313b383248d</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>NonInteractive</routingType><maxContacts>5</maxContacts><state>2</state><statistics><mediaStats><mediaType>3</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.681 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.674 +0700: NonVoiceControlGadget : 09:47:09: INFO - The event received is : {"Update":{"@xmlns:ns2":"http://cisco.com/wf/subsystems/chat/contactEvent.xsd","event":"put","source":"uccx.api.agent.FinesseUser1","requestId":"1fdf186a-4bdd-450b-a4c1-9313b383248d","payloadType":"AgentEvent","data":{"user":{"resourceId":"desktop","agentID":"FinesseUser1","firstName":"Finesse","lastName":"User1","state":"2","pendingState":"5","reasonCode":"32760","channels":{"channel":{"routingType":"NonInteractive","maxContacts":"5","state":"2","statistics":{"mediaStats":{"mediaType":"3","activeContacts":"0"}}}}}}}}
2020-10-15T09:47:09.682 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.675 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - setAgentInvalid:false
2020-10-15T09:47:09.683 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.676 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:3
2020-10-15T09:47:09.691 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.684 +0700: Header : [ClientServices] MasterPublisher._parseAndPublishXMLEvent() - Received XML event on node 'uccx.api.agent.FinesseUser1': <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>Interactive</routingType><maxContacts>2</maxContacts><state>2</state><statistics><mediaStats><mediaType>1</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.693 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.686 +0700: Header : [ClientServices] MasterPublisher._parseAndPublishXMLEvent() - Received XML event on node 'uccx.api.agent.FinesseUser1': <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>NonInteractive</routingType><maxContacts>5</maxContacts><state>2</state><statistics><mediaStats><mediaType>3</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.683 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.676 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:1
2020-10-15T09:47:09.694 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.687 +0700: NonVoiceControlGadget : 09:47:09: INFO - XML content received  from node : uccx.api.agent.FinesseUser1 : <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>Interactive</routingType><maxContacts>2</maxContacts><state>2</state><statistics><mediaStats><mediaType>1</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.695 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.688 +0700: NonVoiceControlGadget : 09:47:09: INFO - The event received is : {"Update":{"@xmlns:ns2":"http://cisco.com/wf/subsystems/chat/contactEvent.xsd","event":"put","source":"uccx.api.agent.FinesseUser1","requestId":"6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5","payloadType":"AgentEvent","data":{"user":{"resourceId":"desktop","agentID":"FinesseUser1","firstName":"Finesse","lastName":"User1","state":"2","pendingState":"5","reasonCode":"32760","channels":{"channel":{"routingType":"Interactive","maxContacts":"2","state":"2","statistics":{"mediaStats":{"mediaType":"1","activeContacts":"0"}}}}}}}}
2020-10-15T09:47:09.699 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.692 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:3
2020-10-15T09:47:09.699 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.692 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:1
2020-10-15T09:47:09.700 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.693 +0700: NonVoiceControlGadget : 09:47:09: INFO - XML content received  from node : uccx.api.agent.FinesseUser1 : <Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd"><event>put</event><source>uccx.api.agent.FinesseUser1</source><requestId>6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5</requestId><payloadType>AgentEvent</payloadType><data><user><resourceId>desktop</resourceId><agentID>FinesseUser1</agentID><firstName>Finesse</firstName><lastName>User1</lastName><state>2</state><pendingState>5</pendingState><reasonCode>32760</reasonCode><channels><channel><routingType>NonInteractive</routingType><maxContacts>5</maxContacts><state>2</state><statistics><mediaStats><mediaType>3</mediaType><activeContacts>0</activeContacts></mediaStats></statistics></channel></channels></user></data></Update>
2020-10-15T09:47:09.700 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.693 +0700: NonVoiceControlGadget : 09:47:09: INFO - The event received is : {"Update":{"@xmlns:ns2":"http://cisco.com/wf/subsystems/chat/contactEvent.xsd","event":"put","source":"uccx.api.agent.FinesseUser1","requestId":"6d4f3b9e-b001-4cb0-8e6a-0ef0e2eb56e5","payloadType":"AgentEvent","data":{"user":{"resourceId":"desktop","agentID":"FinesseUser1","firstName":"Finesse","lastName":"User1","state":"2","pendingState":"5","reasonCode":"32760","channels":{"channel":{"routingType":"NonInteractive","maxContacts":"5","state":"2","statistics":{"mediaStats":{"mediaType":"3","activeContacts":"0"}}}}}}}}
2020-10-15T09:47:09.701 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.694 +0700: NonVoiceControlGadget : 09:47:09: DEBUG - setAgentInvalid:false
2020-10-15T09:47:09.707 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.700 +0700: Header : [ClientServices] MasterPublisher._subscribeNode() - Subscribed to node '/finesse/api/Team/5/Users'
2020-10-15T09:47:09.702 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.695 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:3
2020-10-15T09:47:09.703 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.696 +0700: NonVoiceControlGadget : 09:47:09: INFO - in _updateIcon.mediaType:1
2020-10-15T09:47:09.742 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:09.735 +0700: TeamPerformance : onresize(): [_currentHeight=119][_currentWidth=607][windowHeight=125][windowWidth=607]
2020-10-15T09:47:10.241 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.234 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : createCheckForDojo() - cuicScheme is https, so checking for Certificates...
2020-10-15T09:47:10.268 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.261 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : Certification._checkCuicRunning(): try to GET resource from CUIC webapp
2020-10-15T09:47:10.279 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.272 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : Certification._cuicRunningHandler(): received response rc=200
2020-10-15T09:47:10.280 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.273 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : Certifier.certify(): Certification requested for sentigi.domain:8444
2020-10-15T09:47:10.280 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.273 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : Certifier.fetch(): Fetching  container1: sentigi.domain:8444/cuic/gadget/js/CertifierContainerOne.js
2020-10-15T09:47:10.286 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.279 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : Certifier.onScriptLoad(): Invoking onSriptLoad for id=container1
2020-10-15T09:47:10.287 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.280 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : bootstrapCuicReport()
2020-10-15T09:47:10.287 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.280 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : bootstrapReport() - User permalinkStr: https://sentigi.domain:8444/cuic/permalink/PermalinkViewer.htmx?viewId=D6D0B6740B0040D5A089FD1C09F5C72C&linkType=htmlType&viewType=Grid&AgentCallLogDetailStats.agentID=AgentEvent:Id
2020-10-15T09:47:10.296 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.289 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : createCheckForDojo() - cuicScheme is https, so checking for Certificates...
2020-10-15T09:47:10.305 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.298 +0700: TeamPerformance : onresize(): [_currentHeight=125][_currentWidth=607][windowHeight=125][windowWidth=601]
2020-10-15T09:47:10.308 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.301 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Certification._cuicRunningHandler(): received response rc=200
2020-10-15T09:47:10.309 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.302 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Certifier.certify(): Certification requested for sentigi.domain:8444
2020-10-15T09:47:10.309 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.302 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Certifier.fetch(): Fetching  container1: sentigi.domain:8444/cuic/gadget/js/CertifierContainerOne.js
2020-10-15T09:47:10.317 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.310 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : Certifier.onScriptLoad(): Invoking onSriptLoad for id=container1
2020-10-15T09:47:10.319 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.312 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : bootstrapCuicReport()
2020-10-15T09:47:10.319 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.312 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : bootstrapReport() - User permalinkStr: https://sentigi.domain:8444/cuic/permalink/PermalinkViewer.htmx?viewId=5D411E8A10000140000000230A4E5E6B&linkType=htmlType&viewType=Grid&AgentStateDetailStats.agentID=AgentEvent:Id
2020-10-15T09:47:10.569 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.562 +0700: Header : [ClientServices] SystemInfo: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/SystemInfo?nocache=1602730030569'
2020-10-15T09:47:10.568 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.561 +0700: LiveDataGadget-D6D0B6740B0040D5A089FD1C09F5C72C : ::DEBUG::Setting up CuicLogger in global scope
2020-10-15T09:47:10.579 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.572 +0700: Header : [ClientServices] SystemInfo: requestId='undefined', Returned with status=200, content='<SystemInfo>
  <currentTimestamp>2020-10-15T02:47:10.565Z</currentTimestamp>
  <deploymentType>UCCX</deploymentType>
  <lastCTIHeartbeatStatus>success</lastCTIHeartbeatStatus>
  <license>Cisco Unified CCX Premium</license>
  <peripheralId></peripheralId>
  <primaryNode>
    <host>sentigi.domain</host>
  </primaryNode>
  <secondaryNode>
    <host>setinjang.domain</host>
  </secondaryNode>
  <status>IN_SERVICE</status>
  <statusReason></statusReason>
  <systemAuthMode>NON_SSO</systemAuthMode>
  <timezoneOffset>420</timezoneOffset>
  <uri>/finesse/api/SystemInfo</uri>
  <xmppDomain>sentigi.domain</xmppDomain>
  <xmppPubSubDomain>pubsub.sentigi.domain</xmppPubSubDomain>
</SystemInfo>', isUnsent = false
2020-10-15T09:47:10.588 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.581 +0700: Header : [ClientServices] SystemInfo: requestId='undefined', Making REST request: method=GET, url='https://sentigi.domain:8445/finesse/api/SystemInfo?nocache=1602730030588'
2020-10-15T09:47:10.588 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.581 +0700: LiveDataGadget-5D411E8A10000140000000230A4E5E6B : ::DEBUG::Setting up CuicLogger in global scope
2020-10-15T09:47:10.601 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.594 +0700: Header : [ClientServices] SystemInfo: requestId='undefined', Returned with status=200, content='<SystemInfo>
  <currentTimestamp>2020-10-15T02:47:10.586Z</currentTimestamp>
  <deploymentType>UCCX</deploymentType>
  <lastCTIHeartbeatStatus>success</lastCTIHeartbeatStatus>
  <license>Cisco Unified CCX Premium</license>
  <peripheralId></peripheralId>
  <primaryNode>
    <host>sentigi.domain</host>
  </primaryNode>
  <secondaryNode>
    <host>setinjang.domain</host>
  </secondaryNode>
  <status>IN_SERVICE</status>
  <statusReason></statusReason>
  <systemAuthMode>NON_SSO</systemAuthMode>
  <timezoneOffset>420</timezoneOffset>
  <uri>/finesse/api/SystemInfo</uri>
  <xmppDomain>sentigi.domain</xmppDomain>
  <xmppPubSubDomain>pubsub.sentigi.domain</xmppPubSubDomain>
</SystemInfo>', isUnsent = false
2020-10-15T09:47:10.655 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.648 +0700: CUIC-D6D0B6740B0040D5A089FD1C09F5C72C : ::DEBUG::null=Tunnel Needs to be created: true
2020-10-15T09:47:10.672 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.665 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:10.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:10.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:11.125 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:11.118 +0700: CUIC-D6D0B6740B0040D5A089FD1C09F5C72C : ::DEBUG::null=Connection to Socket IO Service established.
2020-10-15T09:47:11.652 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:11.645 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:11.703 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:11.696 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:12.650 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:12.643 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:12.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:12.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:13.632 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:13.625 +0700: CUIC-5D411E8A10000140000000230A4E5E6B : ::DEBUG::null=Tunnel Needs to be created: false
2020-10-15T09:47:13.635 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:13.628 +0700: CUIC-5D411E8A10000140000000230A4E5E6B : ::DEBUG::null=Connection to Socket IO Service established.
2020-10-15T09:47:13.656 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:13.649 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:13.702 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:13.695 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:14.377 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:14.370 +0700: MultiSessionGadget : Certification.createCheckOFHandler(): received response rc=504
2020-10-15T09:47:14.377 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:14.370 +0700: MultiSessionGadget : Certification.createCheckOFHandler(): openfire ping failed
2020-10-15T09:47:14.651 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:14.644 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:14.703 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:14.696 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:15.652 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:15.645 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:15.702 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:15.695 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:16.651 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:16.644 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:16.704 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:16.697 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:17.652 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:17.645 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:17.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:17.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:18.652 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:18.645 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:18.706 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:18.699 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:19.358 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:19.351 +0700: MultiSessionGadget : Openfire could not be reached.
2020-10-15T09:47:19.654 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:19.647 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:19.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:19.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:20.653 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:20.646 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:20.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:20.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:21.653 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:21.646 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:21.704 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:21.697 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:21.768 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:21.761 +0700: MultiSessionGadget : Certification.checkSocialMinerRunning: try to GET resource from SocialMiner
2020-10-15T09:47:21.782 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:21.775 +0700: MultiSessionGadget : Certification.runningHandler(): received response rc=200
2020-10-15T09:47:21.783 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:21.776 +0700: MultiSessionGadget : Certification.checkOpenfire(): Checking to see if Openfire is up and running
2020-10-15T09:47:22.653 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:22.646 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:22.706 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:22.699 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:23.653 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:23.646 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:23.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:23.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:24.653 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:24.646 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:24.706 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:24.699 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:25.651 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:25.644 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:25.704 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:25.697 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:26.652 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:26.645 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:26.703 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:26.696 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:26.802 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:26.795 +0700: MultiSessionGadget : Certification.createCheckOFHandler(): received response rc=504
2020-10-15T09:47:26.802 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:26.795 +0700: MultiSessionGadget : Certification.createCheckOFHandler(): openfire ping failed
2020-10-15T09:47:27.652 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:27.645 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:27.704 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:27.697 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:28.654 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:28.647 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:28.706 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:28.699 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:29.652 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:29.645 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:29.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:29.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:30.653 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:30.646 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:30.706 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:30.699 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:31.654 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:31.647 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:31.706 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:31.699 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:31.783 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:31.776 +0700: MultiSessionGadget : Openfire could not be reached.
2020-10-15T09:47:32.653 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:32.646 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:32.705 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:32.698 +0700: MultiSessionGadget : Received message: {"media":"cisco.ccp.media.chat","type":"discover"}
2020-10-15T09:47:33.488 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:33.481 +0700: Header : [ClientServices] MasterPublisher._connInfoHandler() - Connection status: unloading
2020-10-15T09:47:33.490 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:33.483 +0700: Header : FailoverMonitor._connectionUnloadingHandler(): unhooking disconnect handler.
2020-10-15T09:47:33.492 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:33.485 +0700: Header : [ClientServices] MasterPublisher._connInfoHandler() - Connection status: disconnecting
2020-10-15T09:47:33.498 +07:00: B16209: sentigi.domain: Oct 15 2020 09:47:33.491 +0700: Header : [ClientServices] MasterPublisher._connInfoHandler() - Connection status: disconnected