1753897: Aug 05 10:04:01.325 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRemote=false,contactImplId=21731/2,lastContactImplId=21731/2,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],lastSession=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT 2013
1753898: Aug 05 10:04:01.325 WAT %MIVR-SESSION_MGR-7-UNK:Session cache miss for mapping id: 21731/2
1753899: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session is null in RsrcMgr.cleanup  and App FW contact 287, so not removing mapping ID
1753900: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(21731/2)
1753901: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK:RmCm contact 33576163[21731/2] (258) .setPostedDisconnected(true)
1753902: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [21731/2] 33576163 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 4000000304, session seq num 0, rejReason 1, abortReason null
1753903: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getResourceFromContact(21731/2) returns null
1753904: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 33576163, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753905: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 33576163 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1753906: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 33576163 Contact Type:IAQ
1753907: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11409-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1753908: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0023, releasingDeviceID: 0023, remasks: []]
1753909: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 00 49 FF FF 00 1C 21 05   30 30 32 33 00 19 05 30  .I....!.0023...0
0020: 30 32 33 00                                        023.

1753910: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 33576163 } 
1753911: Aug 05 10:04:01.328 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48013,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373
1753912: Aug 05 10:04:01.328 WAT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected - contact: 33576163 removing contact from contactNONIAQTable table
1753913: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48013,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373,Original thread priority=null,Time=null,Exception=null
1753914: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0023, releasingDeviceID: 0023, remasks: []} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1753915: Aug 05 10:04:01.328 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48013-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=3
1753916: Aug 05 10:04:01.328 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact287
1753917: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48013-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1753918: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0023, releasingDeviceID: 0023, remasks: []]
1753919: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRemote=false,contactImplId=21731/2,lastContactImplId=21731/2,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],lastSession=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT 2013,Queue Time=1
1753920: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 00 49 FF FF 00 1C 21 05   30 30 32 33 00 19 05 30  .I....!.0023...0
0020: 30 32 33 00                                        023.

1753921: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11409,Thread priority=5,Time=5
1753922: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 33576163 } 
1753923: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11409,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1753924: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48013,Thread priority=5,Time=4
1753925: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processDequeueReqMsg(33576163 [21731/2], -1, true, CALLER_DROPPED, IAQ, Mon Aug 05 10:03:56 WAT 2013, 1)
1753926: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48013,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1753927: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1753928: Aug 05 10:04:01.329 WAT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 33576163 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false
1753929: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-373,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48013
1753930: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRemote=false,contactImplId=21731/2,lastContactImplId=21731/2,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],lastSession=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1753931: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1753932: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-373,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48013,Original thread priority=null,Time=null,Exception=null
1753933: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.dequeueContact(33576163 [21731/2], -1, true, CALLER_DROPPED, IAQ, Mon Aug 05 10:03:56 WAT 2013, 1)
1753934: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:RmCm contact 33576163[21731/2] (258) .removeFromAllCQs()
1753935: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:RmCm contact 33576163[21731/2] (258) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING
1753936: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:RmCm contact 33576163[21731/2] (258) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE
1753937: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [21731/2] 33576163 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALLER_DROPPED contact type IAQ session 4000000304 session seq num 0
1753938: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 21731/2
1753939: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:Contact with contact id 287 dequeued successfully
1753940: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11409
1753941: Aug 05 10:04:01.329 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1753942: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11409,Original thread priority=null,Time=null,Exception=null
1753943: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61303,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377
1753944: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61303,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377,Original thread priority=null,Time=null,Exception=null
1753945: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0023, releasingDeviceID: 0023, remasks: []} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1753946: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61303-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1753947: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61303-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1753948: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0023, releasingDeviceID: 0023, remasks: []]
1753949: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 00 49 FF FF 00 1C 21 05   30 30 32 33 00 19 05 30  .I....!.0023...0
0020: 30 32 33 00                                        023.

1753950: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRemote=false,contactImplId=21731/2,lastContactImplId=21731/2,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],lastSession=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=null,Listener=null
1753951: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753952: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753953: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0
1753954: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1753955: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1753956: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1753957: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1753958: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=null,Listener=null
1753959: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753960: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753961: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0
1753962: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753963: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753964: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753965: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1753966: Aug 05 10:04:01.330 WAT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected: Decrement overall num waiting for ct: 33576163 isHandled?: false
1753967: Aug 05 10:04:01.330 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 33576163 } 
1753968: Aug 05 10:04:01.330 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1753969: Aug 05 10:04:01.330 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1753970: Aug 05 10:04:01.331 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61303,Thread priority=5,Time=2
1753971: Aug 05 10:04:01.331 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61303,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1753972: Aug 05 10:04:01.331 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61303
1753973: Aug 05 10:04:01.331 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61303,Original thread priority=null,Time=null,Exception=null
1753974: Aug 05 10:04:01.332 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1753975: Aug 05 10:04:01.332 WAT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:16778764
1753976: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected - contactID: 33576163, sessionSeqNr: 0, sessionID: 4000000304, nodeID: 1
1753977: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : WE FOUND the CCDR
1753978: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- origProtocolCallRef=00000000000054E302983BBE00000000
1753979: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- destProtocolCallRef=null
1753980: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : setting contactDisposition to 1
1753981: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:writeCCDRToDatabase
1753982: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:writeCCDRToDatabase : CCDR: sessionID=4000000304, sessionSeqNum=0, nodeID=1, contactID=33576163, contactType=3, contactDisposition=1, dispositionReason=, profileID=1, originatorType=2, originatorID=-1, originatorDN=9997, destinationType=2, destinationID=-1, destinationDN=0023, startDateTime=java.util.GregorianCalendar[time=1375693353734,areFieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=2,SECOND=33,MILLISECOND=734,ZONE_OFFSET=0,DST_OFFSET=0], endDateTime=java.util.GregorianCalendar[time=1375693436313,areFieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=313,ZONE_OFFSET=0,DST_OFFSET=0], gmtOffset=60, connectTime=82, calledNumber=9000, origCalledNumber=9000, transfer=false, conference=false, redirect=false, flowout=false, transformedEv=false, applicationTaskID=26000000343, applicationID=1, applicationName=HBNGMenuNew, customVariable1=, customVariable2=, customVariable3=, customVariable4=, customVariable5=, customVariable6=, customVariable7=, customVariable8=, customVariable9=, customVariable10=, accountNumber=, callerEnteredDigits=, campaignID=-1dialingListID=-1, OrigProtocolCallRef=00000000000054E302983BBE00000000, DestProtocolCallRef=
1753983: Aug 05 10:04:01.332 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=5,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1753984: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:CCDR out of table 233
1753985: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<33576163,0>)
1753986: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : WE FOUND the CRDR
1753987: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : WE DIDN'T find the ACDR
1753988: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<33576163,0>)
1753989: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactDisconnectedEvent
1753990: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: 
1753991: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:calculating masks for callId :33576163
1753992: Aug 05 10:04:01.333 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1753993: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID:  } to outboundQ
1753994: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got ContactDisconnected
1753995: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: 
1753996: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT }
1753997: Aug 05 10:04:01.334 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1753998: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: [] } 
1753999: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: [] to various sockets } 
1754000: Aug 05 10:04:01.334 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754001: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754002: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754003: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11410,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-309
1754004: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11410,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-309,Original thread priority=null,Time=null,Exception=null
1754005: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1754006: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754007: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754008: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48014,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324
1754009: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48014,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324,Original thread priority=null,Time=null,Exception=null
1754010: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1754011: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48014-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754012: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754013: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48014-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754014: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754015: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CLEARED_EVENT]   <- CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []]
1754016: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61304,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275
1754017: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61304,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275,Original thread priority=null,Time=null,Exception=null
1754018: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1754019: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61304-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754020: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11410-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754021: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61304-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754022: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactEndedEvent
1754023: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=7,Listener Class=null,Listener=null
1754024: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=8
1754025: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 17 00 00 00 0D                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 00 00 FF FF 19 01 00                               .......

1754026: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1754027: Aug 05 10:04:01.335 WAT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9997:false
1754028: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11410-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754029: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 33576163 } 
1754030: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CLEARED_EVENT]   <- CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []]
1754031: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48014,Thread priority=5,Time=1
1754032: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48014,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754033: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 17 00 00 00 0D                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 00 00 FF FF 19 01 00                               .......

1754034: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48014
1754035: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 33576163 } 
1754036: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CLEARED_EVENT]   <- CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 33576163, localConnectionState: 0, eventCause: 65535, connectionDeviceID: , remasks: []]
1754037: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11410,Thread priority=5,Time=1
1754038: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11410,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754039: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 17 00 00 00 0D                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 00 00 FF FF 19 01 00                               .......

1754040: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-309,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11410
1754041: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 33576163 } 
1754042: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61304,Thread priority=5,Time=1
1754043: Aug 05 10:04:01.335 WAT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9000:true
1754044: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 33576163 } to outboundQ
1754045: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactEnded
1754046: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: 
1754047: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48014,Original thread priority=null,Time=null,Exception=null
1754048: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT }
1754049: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61304,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754050: Aug 05 10:04:01.335 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: About to post ContactEndedEvent for 21731/2 ACMICallType = 1
1754051: Aug 05 10:04:01.335 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: Not posting ContactEndedEvent to outboundMsgQ for 21731/2 ACMICallType = 1 because it was an Inbound call
1754052: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1754053: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61304
1754054: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754055: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-309,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11410,Original thread priority=null,Time=null,Exception=null
1754056: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754057: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 33576163, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013
1754058: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 33576163 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1754059: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 33576163 Contact Type:IAQ
1754060: Aug 05 10:04:01.336 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener Class=null,Listener=null
1754061: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61304,Original thread priority=null,Time=null,Exception=null
1754062: Aug 05 10:04:01.336 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=6
1754063: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID:  } 
1754064: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID:  to various sockets } 
1754065: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754066: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754067: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11411,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-239
1754068: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11411,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-239,Original thread priority=null,Time=null,Exception=null
1754069: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID: } to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1754070: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11411-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754071: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 33576163 ConfToRPData size is 0
1754072: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:ContactDequeuedAll Decrement num waiting for ct: 33576163 CSQ:1
1754073: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11411-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754074: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754075: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1754076: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1754077: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1754078: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1754079: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 33576163 removed from table
1754080: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=END_CALL_EVENT]   <- END_CALL_EVENT[length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID: ]
1754081: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:contactDequeuedAll - contactID: 33576163, sessionSeqNr: 0, sessionID: 4000000304, nodeID: 1
1754082: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<33576163,0>)
1754083: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:CRDR added QUEUE time: 81 starttime= 1375693354573
1754084: Aug 05 10:04:01.336 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=6,Dispatch Time=1,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1754085: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754086: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 13 00 00 00 18                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 19 01 00                                           ...

1754087: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48015,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-350
1754088: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 33576163 } 
1754089: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getCQDRTable(<33576163,0>)
1754090: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11411,Thread priority=5,Time=0
1754091: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48015,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-350,Original thread priority=null,Time=null,Exception=null
1754092: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID: } to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1754093: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11411,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754094: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754095: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754096: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-239,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11411
1754097: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:CQDR added QUEUE time: 81 starttime= 1375693354573
1754098: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.writeCR_CQDRBucket(<33576163,0>)
1754099: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48015-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754100: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-239,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11411,Original thread priority=null,Time=null,Exception=null
1754101: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61305,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-370
1754102: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:writeCRDRToDatabase: 
1754103: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48015-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754104: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:removeFromListForRsrcID - for ResourceID: 39, and record: CRDR: sessionID=4000000304, sessionSeqNum=0, nodeID=1, contactID=33576163 ,startDateTime=java.util.GregorianCalendar[time=1375693354573,areFieldsSet=false,areAllFieldsSet=false,lenient=true,zone=sun.util.calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=2,SECOND=34,MILLISECOND=573,ZONE_OFFSET=0,DST_OFFSET=0], profileID=1, qIndex=1, origPriority=1, finalPriority=1, queueTime=81, recordPointer: 18580728
1754105: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=END_CALL_EVENT]   <- END_CALL_EVENT[length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID: ]
1754106: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:writeCQDRToDatabase
1754107: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs/CQDRs Out of Bucket(<33576163,0>)
1754108: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.removeCR_CQDRBucket(<33576163,0>)
1754109: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs, CQDRs out of table 82
1754110: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactDequeuedAllEvent
1754111: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: 
1754112: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: contactDequeuedAllEvent - not posting since contact disconnected already.
1754113: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61305,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-370,Original thread priority=null,Time=null,Exception=null
1754114: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=6,Dispatch Time=1,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1754115: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID: } to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1754116: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61305-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754117: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 13 00 00 00 18                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 19 01 00                                           ...

1754118: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61305-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754119: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 33576163 } 
1754120: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=END_CALL_EVENT]   <- END_CALL_EVENT[length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 33576163, connectionDeviceID: ]
1754121: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48015,Thread priority=5,Time=1
1754122: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48015,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754123: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 13 00 00 00 18                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 02 00 54 E3  ..............T.
0010: 19 01 00                                           ...

1754124: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-350,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48015
1754125: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-350,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48015,Original thread priority=null,Time=null,Exception=null
1754126: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 33576163 } 
1754127: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61305,Thread priority=5,Time=1
1754128: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61305,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754129: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-370,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61305
1754130: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-370,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61305,Original thread priority=null,Time=null,Exception=null
1754131: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=6,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754132: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=6,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754133: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05 10:03:56 WAT 2013,Queue Time=6,Dispatch Time=2,Listener Class=null,Listener=null
1754134: Aug 05 10:04:01.695 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1754135: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177017700
1754136: Aug 05 10:04:01.744 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,017,700,Exception=null
1754137: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Record 18580759 enqueued. Queue size=0 total number of records=19808
1754138: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR record create: 1r/ 38167ms * wt: 0
1754139: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7-ATTEMPT_CMD:Attempt command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1754140: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=ATTEMPT_CMD,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=-1,Exception=null
1754141: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373
1754142: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=HR_MGR_DB_WRITER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373,Original thread priority=null,Time=null,Exception=null
1754143: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR queue counters wt: 1 cr: 19881 en: 19880 pr: 19880
1754144: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR record enqueue: 1r/ 38167ms * wt: 1
1754145: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Record 24358822 enqueued. Queue size=1 total number of records=19809
1754146: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7-ATTEMPT_CMD:Attempt command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1754147: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=ATTEMPT_CMD,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=-1,Exception=null
1754148: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Record 32677127 enqueued. Queue size=2 total number of records=19810
1754149: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7-ATTEMPT_CMD:Attempt command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1754150: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=ATTEMPT_CMD,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=-1,Exception=null
1754151: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177017700
1754152: Aug 05 10:04:01.745 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,017,700,Exception=null
1754153: Aug 05 10:04:01.745 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177020327
1754154: Aug 05 10:04:01.745 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,020,327,Exception=null
1754155: Aug 05 10:04:01.745 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177020327
1754156: Aug 05 10:04:01.745 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,020,327,Exception=null
1754157: Aug 05 10:04:01.748 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Time=4
1754158: Aug 05 10:04:01.748 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1754159: Aug 05 10:04:01.748 WAT %MIVR-DB_MGR-7-UNK:Returning DAO :: SimpleHistoricalRecordDAO
1754160: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Returning cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1754161: Aug 05 10:04:01.748 WAT %MIVR-HR_MGR-7-UNK:HRDM persisting HistoricalRecord as a list
1754162: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Creating new transaction with name [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1754163: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Initializing transaction synchronization
1754164: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Getting transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754165: Aug 05 10:04:01.749 WAT %MIVR-DB_MGR-7-UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1754166: Aug 05 10:04:01.749 WAT %MIVR-LIB_JASPER-7-UNK:Connecting to database for operation 'prepareStatement'
1754167: Aug 05 10:04:01.750 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1754168: Aug 05 10:04:01.751 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'isClosed'
1754169: Aug 05 10:04:01.751 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'getWarnings'
1754170: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'clearWarnings'
1754171: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'close'
1754172: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Completing transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754173: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCommit synchronization
1754174: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCompletion synchronization
1754175: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Initiating transaction commit
1754176: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCommit synchronization
1754177: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCompletion synchronization
1754178: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Clearing transaction synchronization
1754179: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:HR record process: 1r/ 38165ms * wt: 2
1754180: Aug 05 10:04:01.753 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Time=9
1754181: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Original Thread=null,Original thread priority=null,Time=9,Exception=null
1754182: Aug 05 10:04:01.753 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Time=9
1754183: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Original Thread=null,Original thread priority=null,Time=9,Exception=null
1754184: Aug 05 10:04:01.753 WAT %MIVR-DB_MGR-7-UNK:Returning DAO :: SimpleHistoricalRecordDAO
1754185: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Returning cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1754186: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:HRDM persisting HistoricalRecord as a list
1754187: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Creating new transaction with name [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1754188: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Initializing transaction synchronization
1754189: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Getting transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754190: Aug 05 10:04:01.754 WAT %MIVR-DB_MGR-7-UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1754191: Aug 05 10:04:01.754 WAT %MIVR-LIB_JASPER-7-UNK:Connecting to database for operation 'prepareStatement'
1754192: Aug 05 10:04:01.754 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1754193: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'isClosed'
1754194: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'getWarnings'
1754195: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'clearWarnings'
1754196: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'close'
1754197: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Completing transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754198: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCommit synchronization
1754199: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCompletion synchronization
1754200: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Initiating transaction commit
1754201: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCommit synchronization
1754202: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCompletion synchronization
1754203: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Clearing transaction synchronization
1754204: Aug 05 10:04:01.760 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Time=16
1754205: Aug 05 10:04:01.760 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Original Thread=null,Original thread priority=null,Time=16,Exception=null
1754206: Aug 05 10:04:01.760 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Time=16
1754207: Aug 05 10:04:01.760 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Original Thread=null,Original thread priority=null,Time=16,Exception=null
1754208: Aug 05 10:04:01.760 WAT %MIVR-DB_MGR-7-UNK:Returning DAO :: SimpleHistoricalRecordDAO
1754209: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Returning cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1754210: Aug 05 10:04:01.760 WAT %MIVR-HR_MGR-7-UNK:HRDM persisting HistoricalRecord as a list
1754211: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Creating new transaction with name [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1754212: Aug 05 10:04:01.761 WAT %MIVR-LIB_JASPER-7-UNK:Initializing transaction synchronization
1754213: Aug 05 10:04:01.761 WAT %MIVR-LIB_JASPER-7-UNK:Getting transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754214: Aug 05 10:04:01.761 WAT %MIVR-DB_MGR-7-UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1754215: Aug 05 10:04:01.761 WAT %MIVR-LIB_JASPER-7-UNK:Connecting to database for operation 'prepareStatement'
1754216: Aug 05 10:04:01.762 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1754217: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'isClosed'
1754218: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'getWarnings'
1754219: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'clearWarnings'
1754220: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'close'
1754221: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Completing transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754222: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCommit synchronization
1754223: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCompletion synchronization
1754224: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Initiating transaction commit
1754225: Aug 05 10:04:01.765 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCommit synchronization
1754226: Aug 05 10:04:01.765 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCompletion synchronization
1754227: Aug 05 10:04:01.765 WAT %MIVR-LIB_JASPER-7-UNK:Clearing transaction synchronization
1754228: Aug 05 10:04:01.765 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Time=21
1754229: Aug 05 10:04:01.765 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread priority=5,Original Thread=null,Original thread priority=null,Time=21,Exception=null
1754230: Aug 05 10:04:01.765 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Thread=ExecutorManagerImpl.pool-373,Thread priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659
1754231: Aug 05 10:04:01.765 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=HR_MGR_DB_WRITER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-373,Thread priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Original thread priority=null,Time=null,Exception=null
1754232: Aug 05 10:04:01.929 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1754233: Aug 05 10:04:02.253 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1754234: Aug 05 10:04:02.257 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1754235: Aug 05 10:04:02.261 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1754236: Aug 05 10:04:02.261 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1754237: Aug 05 10:04:02.547 WAT %MIVR-SS_CMT-7-UNK:process Timeout errCnt=0
1754238: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:action terminated sucessfully for Task id=26000000343
1754239: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@be5acf,Type=Interruptible action
1754240: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000343
1754241: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000343
1754242: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000343
1754243: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1754244: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1754245: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1754246: Aug 05 10:04:02.548 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@be5acf abortWaiting=false
1754247: Aug 05 10:04:02.548 WAT %MIVR-EXPR_MGR-7-UNK:modifying identifier 'strAnyDigit' (12) = 
1754248: Aug 05 10:04:02.548 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 GetDigitStringStep (ParseInputStep)(or Extended): Timeout Keys collected: 
1754249: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Goto WaitForAgentCallback /* Go to WaitForAgentCallback ... */,Task Id=26000000343
1754250: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1754251: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1754252: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1754253: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25873,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto WaitForAgentCallback /* Go to WaitForAgentCallback ... */
1754254: Aug 05 10:04:02.548 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Goto WaitForAgentCallback /* Go to WaitForAgentCallback ... */
1754255: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: WaitForAgentCallback: /* label WaitForAgentCallback ... */,Task Id=26000000343
1754256: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1754257: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1754258: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1754259: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25846,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=WaitForAgentCallback: /* label WaitForAgentCallback ... */
1754260: Aug 05 10:04:02.549 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : WaitForAgentCallback: /* label WaitForAgentCallback ... */
1754261: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: strAnyDigit = Get Digit String (outboundCallContact),Task Id=26000000343
1754262: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1754263: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1754264: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1754265: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25847,Step Class=com.cisco.wf.steps.ivr.ParseInputStep,Step Description=strAnyDigit = Get Digit String (outboundCallContact)
1754266: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:GetDigitStringStep running 0 milliseconds.
1754267: Aug 05 10:04:02.549 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : strAnyDigit = Get Digit String (outboundCallContact)
1754268: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 Executing GetDigitStringStep (ParseInputStep)
1754269: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 GetDigitStringStep (ParseInputStep): myExecute
1754270: Aug 05 10:04:02.549 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), try to get channel base class is =com.cisco.dialog.DialogChannel
1754271: Aug 05 10:04:02.549 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), return channel:RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=[addr=10.0.2.7,port=24946,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],remote src=[addr=10.0.2.7,port=0,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=[addr=10.0.2.7,port=24946,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]]
1754272: Aug 05 10:04:02.549 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'HBCListenToCallbackMessage' (77) = clearPrompts/PressAnyKeytoListen.wav
1754273: Aug 05 10:04:02.550 WAT %MIVR-EXPR_MGR-7-UNK:Converting 'clearPrompts/PressAnyKeytoListen.wav' to interface com.cisco.prompt.Playable as: P[clearPrompts/PressAnyKeytoListen.wav]
1754274: Aug 05 10:04:02.550 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::set: com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0 enter OK
1754275: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1754276: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1754277: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1754278: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0,Type=Interruptible action
1754279: Aug 05 10:04:02.550 WAT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=false DTMFBuffer.size=0
1754280: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef:FileStubImpl:getLocalFile:/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1754281: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::checkFileInDeleteFileList: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1754282: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1754283: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath:for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav is null done.
1754284: Aug 05 10:04:02.550 WAT %MIVR-PROMPT_MGR-7-UNK:UserPrompt file '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav' was temporary renamed to '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav'
1754285: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer.initializeDataSource()
1754286: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1754287: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:DriverInputStream.addSource /common/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1754288: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> startOutput()
1754289: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.open  
1754290: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.startPlay ---no creation of new tx--
1754291: Aug 05 10:04:02.560 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play(). StartOutput() called.
1754292: Aug 05 10:04:02.701 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1754293: Aug 05 10:04:02.749 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177018705
1754294: Aug 05 10:04:02.750 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,018,705,Exception=null
1754295: Aug 05 10:04:02.750 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177018706
1754296: Aug 05 10:04:02.750 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,018,706,Exception=null
1754297: Aug 05 10:04:02.750 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177021332
1754298: Aug 05 10:04:02.750 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,021,332,Exception=null
1754299: Aug 05 10:04:02.750 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177021332
1754300: Aug 05 10:04:02.750 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,021,332,Exception=null
1754301: Aug 05 10:04:02.931 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1754302: Aug 05 10:04:03.024 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms elapsed since last write check.
1754303: Aug 05 10:04:03.024 WAT %MIVR-LIB_JASPER-7-UNK:Message sent since last write check, resetting flag
1754304: Aug 05 10:04:03.258 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1754305: Aug 05 10:04:03.262 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1754306: Aug 05 10:04:03.266 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1754307: Aug 05 10:04:03.266 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1754308: Aug 05 10:04:03.452 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms elapsed since last write check.
1754309: Aug 05 10:04:03.452 WAT %MIVR-LIB_JASPER-7-UNK:No message sent since last write check, sending a KeepAliveInfo
1754310: Aug 05 10:04:03.468 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms elapsed since last write check.
1754311: Aug 05 10:04:03.468 WAT %MIVR-LIB_JASPER-7-UNK:No message sent since last write check, sending a KeepAliveInfo
1754312: Aug 05 10:04:03.484 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms elapsed since last write check.
1754313: Aug 05 10:04:03.485 WAT %MIVR-LIB_JASPER-7-UNK:No message sent since last write check, sending a KeepAliveInfo
1754314: Aug 05 10:04:03.497 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms elapsed since last write check.
1754315: Aug 05 10:04:03.497 WAT %MIVR-LIB_JASPER-7-UNK:No message sent since last write check, sending a KeepAliveInfo
1754316: Aug 05 10:04:03.707 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1754317: Aug 05 10:04:03.751 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177019707
1754318: Aug 05 10:04:03.751 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,019,707,Exception=null
1754319: Aug 05 10:04:03.751 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177019707
1754320: Aug 05 10:04:03.751 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,019,707,Exception=null
1754321: Aug 05 10:04:03.752 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177022334
1754322: Aug 05 10:04:03.752 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,022,334,Exception=null
1754323: Aug 05 10:04:03.752 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177022334
1754324: Aug 05 10:04:03.752 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,022,334,Exception=null
1754325: Aug 05 10:04:03.937 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1754326: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7-UNK:Received message QUERY_QUEUE_STATISTICS_REQ
Message dump, excluding msg header (Length = 10 bytes):
0 0 fc 1 > 4 0 0 0 1 
1754327: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.2.7,port=51999,localport=12028] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64513 SkillGroupNum=1 }
1754328: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64513 SkillGroupNum=1 socket: Socket[addr=10.0.2.7,port=51999,localport=12028] }
1754329: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting msg: { class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:64513 } to rm MsgQ
1754330: Aug 05 10:04:04.192 WAT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:64513
1754331: Aug 05 10:04:04.192 WAT %MIVR-SS_RM-7-UNK:Querying stats for CSDID: 1
1754332: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[1]: 16778764[1548/1]
1754333: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[2]: 
1754334: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[3]: 
1754335: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[4]: 
1754336: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[5]: 
1754337: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[6]: 
1754338: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[7]: 
1754339: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[8]: 
1754340: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[9]: 
1754341: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[10]: 
1754342: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:Posting the statistics for CSDID 1
1754343: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF }
1754344: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.2.7,port=51999,localport=12028] msg: 224 and invokeid: 64513 } 
1754345: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513 SkillGroupNum=1 loggedInAgents=1 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=1 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:04 WAT 2013 totalCall=6 oldestCallInQueue =7799 handledCallsToday=1 callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442 averageWaitDuration=448087 longestTalkDuration=23442 longestWaitDuration=2008167 to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] } 
1754346: Aug 05 10:04:04.193 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754347: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754348: Aug 05 10:04:04.193 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61306,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-384
1754349: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61306,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-384,Original thread priority=null,Time=null,Exception=null
1754350: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513 SkillGroupNum=1 loggedInAgents=1 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=1 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:04 WAT 2013 totalCall=6 oldestCallInQueue =7799 handledCallsToday=1 callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442 averageWaitDuration=448087 longestTalkDuration=23442 longestWaitDuration=2008167} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1754351: Aug 05 10:04:04.194 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-122-61306-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=1
1754352: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61306-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754353: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=QUERY_QUEUE_STATISTICS_CONF]   <- QUERY_QUEUE_STATISTICS_CONF[length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513 SkillGroupNum=1 loggedInAgents=1 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=1 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:04 WAT 2013 totalCall=6 oldestCallInQueue =7799 handledCallsToday=1 callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442 averageWaitDuration=448087 longestTalkDuration=23442 longestWaitDuration=2008167]
1754354: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 6A 00 00 00 E0                            ...j....
   MDATA:   0000: 00 00 FC 01 00 01 00 00   00 00 00 01 00 00 00 00  ................
0010: 00 00 00 01 00 00 00 00   00 00 00 00 00 00 00 00  ................
0020: 00 00 00 00 00 00 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 00   51 FE DD 03 51 FF 6A 84  ........Q...Q.j.
0040: 00 00 00 06 00 00 1E 77   00 00 00 01 00 00 00 04  .......w........
0050: 00 00 00 00 00 00 5B 92   00 06 D6 57 00 00 5B 92  ......[....W..[.
0060: 00 1E A4 67 3E 04 00 00   00 01                    ...g>.....

1754355: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1754356: Aug 05 10:04:04.195 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-122-61306,Thread priority=5,Time=2
1754357: Aug 05 10:04:04.195 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61306,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1754358: Aug 05 10:04:04.195 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61306
1754359: Aug 05 10:04:04.195 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61306,Original thread priority=null,Time=null,Exception=null
1754360: Aug 05 10:04:04.260 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1754361: Aug 05 10:04:04.264 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1754362: Aug 05 10:04:04.268 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1754363: Aug 05 10:04:04.268 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1754364: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7-UNK:Received message HEARTBEAT_REQ
Message dump, excluding msg header (Length = 4 bytes):
0 0 bb ca 
1754365: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.2.7,port=42812,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=48074 }
1754366: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=48074 socket: Socket[addr=10.0.2.7,port=42812,localport=12028] }
1754367: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting HB conf: { HEARTBEAT_CONF Socket:Socket[addr=10.0.2.7,port=42812,localport=12028] invokeID:48074 }
1754368: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF }
1754369: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.2.7,port=42812,localport=12028] msg: 6 and invokeid: 48074 } 
1754370: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=48074 to socket: Socket[addr=10.0.2.7,port=42812,localport=12028] } 
1754371: Aug 05 10:04:04.516 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754372: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754373: Aug 05 10:04:04.516 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-286-2531,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377
1754374: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-286-2531,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377,Original thread priority=null,Time=null,Exception=null
1754375: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=HEARTBEAT_CONF,invokeId=48074} to socket: Socket[addr=10.0.2.7,port=42812,localport=12028] is : 1
1754376: Aug 05 10:04:04.516 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-286-2531-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1754377: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-286-2531-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754378: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=HEARTBEAT_CONF]   <- HEARTBEAT_CONF[length=-1 type=HEARTBEAT_CONF,invokeId=48074]
1754379: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 04 00 00 00 06                            ........
   MDATA:   0000: 00 00 BB CA                                        ....

1754380: Aug 05 10:04:04.517 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.0.2.7,port=42812,localport=12028]  } 
1754381: Aug 05 10:04:04.517 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-286-2531,Thread priority=5,Time=1
1754382: Aug 05 10:04:04.517 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-286-2531,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754383: Aug 05 10:04:04.517 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-286-2531
1754384: Aug 05 10:04:04.517 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-286-2531,Original thread priority=null,Time=null,Exception=null
1754385: Aug 05 10:04:04.708 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1754386: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177020713
1754387: Aug 05 10:04:04.757 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,020,713,Exception=null
1754388: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177020713
1754389: Aug 05 10:04:04.757 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,020,713,Exception=null
1754390: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177023339
1754391: Aug 05 10:04:04.757 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,023,339,Exception=null
1754392: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177023339
1754393: Aug 05 10:04:04.758 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,023,339,Exception=null
1754394: Aug 05 10:04:04.942 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1754395: Aug 05 10:04:05.266 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1754396: Aug 05 10:04:05.270 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1754397: Aug 05 10:04:05.274 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1754398: Aug 05 10:04:05.274 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1754399: Aug 05 10:04:05.702 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> fileSendDone(), finished=false
1754400: Aug 05 10:04:05.702 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=1
1754401: Aug 05 10:04:05.702 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=0
1754402: Aug 05 10:04:05.714 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1754403: Aug 05 10:04:05.762 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177024344
1754404: Aug 05 10:04:05.763 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,024,344,Exception=null
1754405: Aug 05 10:04:05.763 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177024345
1754406: Aug 05 10:04:05.763 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,024,345,Exception=null
1754407: Aug 05 10:04:05.763 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177021719
1754408: Aug 05 10:04:05.763 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,021,719,Exception=null
1754409: Aug 05 10:04:05.763 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177021719
1754410: Aug 05 10:04:05.763 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,021,719,Exception=null
1754411: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:Received message SET_AGENT_STATE_REQ
Message dump, excluding msg header (Length = 56 bytes):
0 0 0 96 0 0 0 1 0 2 0 0 0 0 0 0 0 0 0 0 1 6 5 9 0 0 2 0 5 1 0 c2 8 a g e n t _ 2 0 1 d Y a s H + L 2 2 o N k = 0 
1754412: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.104.135,port=50937,localport=12028] Msg is {length=56 type=SET_AGENT_STATE_REQ,invokeId=150,agentState=UNAVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPwd=***** }
1754413: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=56 type=SET_AGENT_STATE_REQ,invokeId=150,agentState=UNAVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPwd=***** socket: Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754414: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:using agent password from login message
1754415: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting msg: { CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False) } to rm MsgQ
1754416: Aug 05 10:04:05.834 WAT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False)
1754417: Aug 05 10:04:05.834 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processCTIUnavailableMsg(CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False))
1754418: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-3-RESOURCE_STATE_CHANGE_FAILED:Resource state change failed: Module Name=RM component,The description of a message sent from/to the RM=CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False),A specific description for a trace=from state UNAVAILABLE to state UNAVAILABLE with reason code = 0
1754419: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .postCTIMessage(CONTROL_FAILURE_CONF Socket:Socket[addr=10.0.104.135,port=50937,localport=12028] invokeID:150 failureCode:CF_INVALID_AGENT_WORKMODE errorCode:0 text:AD cannot request for resource to go from: UNAVAILABLE to UNAVAILABLE with reason code = 0)
1754420: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Posting msg CONTROL_FAILURE_CONF Socket:Socket[addr=10.0.104.135,port=50937,localport=12028] invokeID:150 failureCode:CF_INVALID_AGENT_WORKMODE errorCode:0 text:AD cannot request for resource to go from: UNAVAILABLE to UNAVAILABLE with reason code = 0 in CTI Server's message queue
1754421: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:
1754422: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CONTROL_FAILURE_CONF }
1754423: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: UNAVAILABLE PrevStateSet:false
1754424: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.104.135,port=50937,localport=12028] msg: 35 and invokeid: 150 } 
1754425: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1754426: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CONTROL_FAILURE_CONF,invokeId=150,failureCode=CF_INVALID_AGENT_WORKMODE,errorCode=0, text=AD cannot request for resource to go from: UNAVAILABLE to UNAVAILABLE with reason code = 0 to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] } 
1754427: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754428: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754429: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-35,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324
1754430: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-35,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324,Original thread priority=null,Time=null,Exception=null
1754431: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CONTROL_FAILURE_CONF,invokeId=150,failureCode=CF_INVALID_AGENT_WORKMODE,errorCode=0, text=AD cannot request for resource to go from: UNAVAILABLE to UNAVAILABLE with reason code = 0} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1754432: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-348-35-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1754433: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-35-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754434: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CONTROL_FAILURE_CONF]   <- CONTROL_FAILURE_CONF[length=-1 type=CONTROL_FAILURE_CONF,invokeId=150,failureCode=CF_INVALID_AGENT_WORKMODE,errorCode=0, text=AD cannot request for resource to go from: UNAVAILABLE to UNAVAILABLE with reason code = 0]
1754435: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 67 00 00 00 23                            ...g...#
   MDATA:   0000: 00 00 00 96 01 09 00 00   00 00 07 5B 41 44 20 63  ...........[AD c
0010: 61 6E 6E 6F 74 20 72 65   71 75 65 73 74 20 66 6F  annot request fo
0020: 72 20 72 65 73 6F 75 72   63 65 20 74 6F 20 67 6F  r resource to go
0030: 20 66 72 6F 6D 3A 20 55   4E 41 56 41 49 4C 41 42   from: UNAVAILAB
0040: 4C 45 20 74 6F 20 55 4E   41 56 41 49 4C 41 42 4C  LE to UNAVAILABL
0050: 45 20 77 69 74 68 20 72   65 61 73 6F 6E 20 63 6F  E with reason co
0060: 64 65 20 3D 20 30 00                               de = 0.

1754436: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CONTROL_FAILURE_CONF to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1754437: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-348-35,Thread priority=5,Time=0
1754438: Aug 05 10:04:05.836 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-35,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754439: Aug 05 10:04:05.836 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-35
1754440: Aug 05 10:04:05.836 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-35,Original thread priority=null,Time=null,Exception=null
1754441: Aug 05 10:04:05.944 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1754442: Aug 05 10:04:06.267 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1754443: Aug 05 10:04:06.271 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1754444: Aug 05 10:04:06.275 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1754445: Aug 05 10:04:06.275 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1754446: Aug 05 10:04:06.716 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1754447: Aug 05 10:04:06.768 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177025350
1754448: Aug 05 10:04:06.768 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,025,350,Exception=null
1754449: Aug 05 10:04:06.768 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177025350
1754450: Aug 05 10:04:06.768 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,025,350,Exception=null
1754451: Aug 05 10:04:06.769 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177022725
1754452: Aug 05 10:04:06.769 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,022,725,Exception=null
1754453: Aug 05 10:04:06.769 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177022725
1754454: Aug 05 10:04:06.769 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,022,725,Exception=null
1754455: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:Received message SET_AGENT_STATE_REQ
Message dump, excluding msg header (Length = 56 bytes):
0 0 0 97 0 0 0 1 0 3 0 0 0 0 0 0 0 0 0 0 1 6 5 9 0 0 2 0 5 1 0 c2 8 a g e n t _ 2 0 1 d Y a s H + L 2 2 o N k = 0 
1754456: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.104.135,port=50937,localport=12028] Msg is {length=56 type=SET_AGENT_STATE_REQ,invokeId=151,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPwd=***** }
1754457: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=56 type=SET_AGENT_STATE_REQ,invokeId=151,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPwd=***** socket: Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754458: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:using agent password from login message
1754459: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting msg: { CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:151 State:AVAILABLE Forced:False) } to rm MsgQ
1754460: Aug 05 10:04:06.882 WAT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:151 State:AVAILABLE Forced:False)
1754461: Aug 05 10:04:06.882 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processCTIAvailableMsg(CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:151 State:AVAILABLE Forced:False))
1754462: Aug 05 10:04:06.882 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 New State:AVAILABLE Old State:UNAVAILABLE Reason code:0
1754463: Aug 05 10:04:06.883 WAT %MIVR-SS_ROUTEANDQUEUE-7-UNK:Returning Voice Call Interruptible flag as true
1754464: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(agent_2)
1754465: Aug 05 10:04:06.883 WAT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: agent_2, new state: AVAILABLE
1754466: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:agent_2)
1754467: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processOfferRsrcReqMsg(agent_2)
1754468: Aug 05 10:04:06.883 WAT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: agent_2 because it's not a working outbound resource.
1754469: Aug 05 10:04:06.883 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013
1754470: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged -: offset= 3600000
1754471: Aug 05 10:04:06.883 WAT %MIVR-SS_RM-7-UNK:ESD 1 .getHighestPriorityContact() returning 16778764 [1548/1]
1754472: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged - resource: 39, new state: 3
1754473: Aug 05 10:04:06.883 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013
1754474: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7-UNK:writeASDRToDatabase
1754475: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setAllocatedResource(agent_2)
1754476: Aug 05 10:04:06.883 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
1754477: Aug 05 10:04:06.884 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setSelectedEsd(1)
1754478: Aug 05 10:04:06.884 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1754479: Aug 05 10:04:06.884 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got rsrcStateChangedEvent
1754480: Aug 05 10:04:06.884 WAT %MIVR-SS_CM-7-UNK:returning 16778764 [1548/1] CSQ:Name:HBNG_MAIN_CSQ ID:1 from ContactMgr.offerResource(agent_2)
1754481: Aug 05 10:04:06.884 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.0.104.135,port=50937,localport=12028] monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = agent_2, agentExtension = 9002, agentID_Long = agent_2 } to outboundQ
1754482: Aug 05 10:04:06.885 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1754483: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1754484: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.0.104.135,port=50937,localport=12028] invokeID:151 } to outboundQ
1754485: Aug 05 10:04:06.885 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .contactOffered(16778764[1548/1])
1754486: Aug 05 10:04:06.885 WAT %MIVR-SS_OB-7-UNK:Posting OutboundRsrcStateChangedMsg for agent_2
1754487: Aug 05 10:04:06.885 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:getChannel(), try to get channel base class is =com.cisco.contact.ContactControlChannel
1754488: Aug 05 10:04:06.885 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:getChannel(), return channel:TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE]
1754489: Aug 05 10:04:06.885 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754490: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] } 
1754491: Aug 05 10:04:06.885 WAT %MIVR-SS_OB-7-UNK:OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:3, csqID:-1) 
1754492: Aug 05 10:04:06.886 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754493: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .addContact(16778764 [1548/1], IAQ, null, false)
1754494: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Resource agent_2 .addContact(16778764 [1548/1], IAQ, false
1754495: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .addAssociatedContact(Contact:RmCm contact 16778764[1548/1] (260)
1754496: Aug 05 10:04:06.886 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .addAssociatedResource(agent_2)
1754497: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Resource.updateContactExtTypeMap()the context map is null
1754498: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 New State:RESERVED Old State:AVAILABLE Reason code:0
1754499: Aug 05 10:04:06.886 WAT %MIVR-SS_ROUTEANDQUEUE-7-UNK:Returning Voice Call Interruptible flag as true
1754500: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Task: 26000000345 Ready to interrupt the Application task. [Resource = Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, Selected Esd = 1, Contact = 1548/1]
1754501: Aug 05 10:04:06.886 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RM,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL
1754502: Aug 05 10:04:06.886 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating clientInfoTable: Socket to SocketInfo:
 : Socket[addr=10.0.2.7,port=51833,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013 executor:com.cisco.executor.QueuedExecutor@a90484 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e sessionValid:true Client ID:10.0.2.7IPPASvr
 : Socket[addr=10.0.104.135,port=50937,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1ac00a8 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189 sessionValid:true Client ID:agent_2
 : Socket[addr=10.0.108.41,port=57007,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:46 WAT 2013 executor:com.cisco.executor.QueuedExecutor@10416f0 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f sessionValid:true Client ID:agent_1
 : Socket[addr=10.0.2.7,port=42812,localport=12028], SocketInfo:ServicesGranted:794102 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1f58c28 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51999,localport=12028], SocketInfo:ServicesGranted:262198 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1c3bf27 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51992,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:40 WAT 2013 executor:com.cisco.executor.QueuedExecutor@78995e outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77 sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028], Socket[addr=10.0.104.135,port=50937,localport=12028], AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028], Socket[addr=10.0.2.7,port=42812,localport=12028], Socket[addr=10.0.2.7,port=51999,localport=12028], Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets: Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 16 - Sockets: Socket[addr=10.0.2.7,port=51992,localport=12028], 
Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=51833,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 262144 - Sockets: Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 1 - Sockets: Socket[addr=10.0.108.41,port=57007,localport=12028], 
Socket[addr=10.0.104.135,port=50937,localport=12028], 

1754503: Aug 05 10:04:06.886 WAT %MIVR-SS_OB-7-UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2, state:3
1754504: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754505: Aug 05 10:04:06.887 WAT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: agent_2, new state: RESERVED
1754506: Aug 05 10:04:06.887 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various sockets } 
1754507: Aug 05 10:04:06.887 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=null,Listener=null
1754508: Aug 05 10:04:06.887 WAT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: agent_2 because it's not a working outbound resource.
1754509: Aug 05 10:04:06.887 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_RM,Executor id=INTERRUPT,Thread=MIVR_SS_RM_INTERRUPT-98-59,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-309
1754510: Aug 05 10:04:06.887 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged -: offset= 3600000
1754511: Aug 05 10:04:06.887 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged - resource: 39, new state: 9
1754512: Aug 05 10:04:06.887 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013
1754513: Aug 05 10:04:06.887 WAT %MIVR-CRA_HRDM-7-UNK:writeASDRToDatabase
1754514: Aug 05 10:04:06.887 WAT %MIVR-SS_RM-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=INTERRUPT,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_RM_INTERRUPT-98-59,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-309,Original thread priority=null,Time=null,Exception=null
1754515: Aug 05 10:04:06.887 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754516: Aug 05 10:04:06.887 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:289 
1754517: Aug 05 10:04:06.887 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: AVAILABLE PrevStateSet:true
1754518: Aug 05 10:04:06.887 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got rsrcStateChangedEvent
1754519: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013
1754520: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754521: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
1754522: Aug 05 10:04:06.888 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1754523: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1754524: Aug 05 10:04:06.888 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RM,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Thread=MIVR_SS_RM_INTERRUPT-98-59-INTERRUPT_RSRC_AVAIL,Thread priority=5,Time=1
1754525: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1754526: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = agent_2, agentExtension = 9002, agentID_Long = agent_2 } to outboundQ
1754527: Aug 05 10:04:06.888 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11412,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275
1754528: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11412,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275,Original thread priority=null,Time=null,Exception=null
1754529: Aug 05 10:04:06.888 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11412-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754530: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1754531: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11412-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754532: Aug 05 10:04:06.889 WAT %MIVR-SS_RM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor type=null,Thread=MIVR_SS_RM_INTERRUPT-98-59-INTERRUPT_RSRC_AVAIL,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754533: Aug 05 10:04:06.889 WAT %MIVR-SS_RM-7-UNK:Task: 26000000345 Start interrupting the task.
1754534: Aug 05 10:04:06.889 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754535: Aug 05 10:04:06.889 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754536: Aug 05 10:04:06.889 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754537: Aug 05 10:04:06.889 WAT %MIVR-SS_OB-7-UNK:Posting OutboundRsrcStateChangedMsg for agent_2
1754538: Aug 05 10:04:06.889 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754539: Aug 05 10:04:06.889 WAT %MIVR-SS_OB-7-UNK:OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:9, csqID:1) 
1754540: Aug 05 10:04:06.889 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48016,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-239
1754541: Aug 05 10:04:06.889 WAT %MIVR-APP_MGR-7-UNK:request to interrupt application task; priority=0 for Task id=26000000345
1754542: Aug 05 10:04:06.889 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754543: Aug 05 10:04:06.890 WAT %MIVR-SS_OB-7-UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2, state:9
1754544: Aug 05 10:04:06.890 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 03  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 03  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754545: Aug 05 10:04:06.890 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=null,Listener=null
1754546: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-UNK:acquiring lock for Task id=26000000345
1754547: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-UNK:lock acquired for Task id=26000000345
1754548: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-INTERRUPTING_TASK:Application task is interrupting: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Interruption=Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754549: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754550: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754551: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1754552: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1754553: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1754554: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
1754555: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1754556: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1754557: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:action stack is not empty so get the first one to try to interrupt it for Task id=26000000345
1754558: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering interrupt() for Task id=26000000345: Exception=Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754559: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754560: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754561: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1754562: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1754563: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1754564: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
1754565: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1754566: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1754567: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:interruptible action is not yet done so interrupting for Task id=26000000345
1754568: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:interrupting real action for Task id=26000000345
1754569: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:interruptible action is: SleepAction[timeout=30000] for Task id=26000000345
1754570: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:sleep interrupted
1754571: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:done interrupting real action for Task id=26000000345
1754572: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:sleep was interrupted
1754573: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:waiting for the task to be done or the interruption to be cleared for Task id=26000000345
1754574: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:interruptible action is throwing back an interruption from run() for Task id=26000000345: Exception=Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754575: Aug 05 10:04:06.891 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48016,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-239,Original thread priority=null,Time=null,Exception=null
1754576: Aug 05 10:04:06.892 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1754577: Aug 05 10:04:06.892 WAT %MIVR-APP_MGR-7-EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754578: Aug 05 10:04:06.892 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11412,Thread priority=5,Time=5
1754579: Aug 05 10:04:06.892 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754580: Aug 05 10:04:06.892 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1754581: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1754582: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11412,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1754583: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1754584: Aug 05 10:04:06.893 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48016-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=4
1754585: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1754586: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48016-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1754587: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
1754588: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1754589: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754590: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1754591: Aug 05 10:04:06.893 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11412
1754592: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-UNK:action terminated with an exception for Task id=26000000345
1754593: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11412,Original thread priority=null,Time=null,Exception=null
1754594: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Action=SleepAction[timeout=30000],Type=Interruptible action
1754595: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 03  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 03  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754596: Aug 05 10:04:06.894 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000345
1754597: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1754598: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754599: Aug 05 10:04:06.894 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000345
1754600: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754601: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48016,Thread priority=5,Time=6
1754602: Aug 05 10:04:06.894 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000345
1754603: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61307,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-350
1754604: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48016,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1754605: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61307,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-350,Original thread priority=null,Time=null,Exception=null
1754606: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-239,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48016
1754607: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-239,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48016,Original thread priority=null,Time=null,Exception=null
1754608: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1754609: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61307-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754610: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754611: Aug 05 10:04:06.895 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Step id=52,Step Class=com.cisco.wfframework.steps.core.StepDelay,Step Description=Delay 30 sec,Exception=Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754612: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61307-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754613: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754614: Aug 05 10:04:06.895 WAT %MIVR-APP_MGR-7-EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754615: Aug 05 10:04:06.895 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-36,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-370
1754616: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754617: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-36,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-370,Original thread priority=null,Time=null,Exception=null
1754618: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754619: Aug 05 10:04:06.896 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-36-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=2
1754620: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1754621: Aug 05 10:04:06.896 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1754622: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1754623: Aug 05 10:04:06.896 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-36-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1754624: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1754625: Aug 05 10:04:06.896 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 03  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 03  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754626: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
1754627: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF }
1754628: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754629: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1754630: Aug 05 10:04:06.897 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1754631: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.104.135,port=50937,localport=12028] msg: 39 and invokeid: 151 } 
1754632: Aug 05 10:04:06.897 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1754633: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Step id=4,Step Class=null,Step Description=Interruption Handler: Select Resource (--Triggering Contact-- from CSQ) /* Select an available resource ... */
1754634: Aug 05 10:04:06.898 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000345 : Interruption Handler: Select Resource (--Triggering Contact-- from CSQ) /* Select an available resource ... */
1754635: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Invoking interruption handler step: Task Id=26000000345,Interruption=Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1,WFAppStep=com.cisco.wf.steps.iaq.SelectResourceStep@1a73b,WFStep=Select Resource (--Triggering Contact-- from CSQ) /* Select an available resource ... */,data=com.cisco.wf.steps.iaq.InterruptData@40b9c9
1754636: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754637: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345 SelectResourceStep: Interrupting-CSQ SelectResourceStep
1754638: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345 SelectResourceStep: Found available resource
1754639: Aug 05 10:04:06.898 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1754640: Aug 05 10:04:06.898 WAT %MIVR-EXPR_MGR-7-UNK:modifying identifier 'selectedResource' (1) = User[type=Call Manager User,id=agent_2,authenticated=true]
1754641: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Interruption handler registered: Task Id=26000000345,Interruption=Resource UnAvailable Interruption: agent_2 agent_2,WFAppStep=com.cisco.wf.steps.iaq.SelectResourceStep@1a73b,WFStep=com.cisco.wfframework.obj.WFBeanStep@1dc7345,data=com.cisco.wf.steps.iaq.InterruptData@40b9c9
1754642: Aug 05 10:04:06.898 WAT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1548/1
1754643: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345 SelectResourceStep: Connect option false, return SELECTED branch
1754644: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754645: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61307,Thread priority=5,Time=4
1754646: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:action is now done or interruption is now cleared for Task id=26000000345
1754647: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 03  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 03  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754648: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61307,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1754649: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=151 to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] } 
1754650: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1754651: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-350,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61307
1754652: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:currently not interruptible as there are no interruptible actions on the stack for Task id=26000000345
1754653: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:let's wait forever for an interruptible action for Task id=26000000345
1754654: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-350,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61307,Original thread priority=null,Time=null,Exception=null
1754655: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Clearing interruption for Task id=26000000345: Exception=Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754656: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-36,Thread priority=5,Time=4
1754657: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754658: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-36,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1754659: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754660: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-370,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-36
1754661: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1754662: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-370,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-36,Original thread priority=null,Time=null,Exception=null
1754663: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1754664: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1754665: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
1754666: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1754667: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1754668: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Waking up interrupters because pending interruption was cleared for Task id=26000000345
1754669: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Connect (--Triggering Contact-- to selectedResource) /* Connect the caller to ... */,Task Id=26000000345
1754670: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000345
1754671: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000345
1754672: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754673: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754674: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-37,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373
1754675: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-37,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373,Original thread priority=null,Time=null,Exception=null
1754676: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=151} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1754677: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1754678: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-348-37-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1754679: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-37-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754680: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] } 
1754681: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=SET_AGENT_STATE_CONF]   <- SET_AGENT_STATE_CONF[length=-1 type=SET_AGENT_STATE_CONF,invokeId=151]
1754682: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 04 00 00 00 27                            .......'
   MDATA:   0000: 00 00 00 97                                        ....

1754683: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1754684: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-348-37,Thread priority=5,Time=1
1754685: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-37,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754686: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-373,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-37
1754687: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-373,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-37,Original thread priority=null,Time=null,Exception=null
1754688: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:task interruption was cleared for Task id=26000000345
1754689: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:releasing lock for Task id=26000000345
1754690: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-TASK_INTERRUPTED:Application task was interrupted: Application=MessageCallback,Task id=26000000345,Interruption=Resource Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754691: Aug 05 10:04:06.899 WAT %MIVR-SS_RM-7-UNK:Task: 26000000345 Interrupting the task has been successful.
1754692: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RM,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Thread=MIVR_SS_RM_INTERRUPT-98-59,Thread priority=5,Time=13
1754693: Aug 05 10:04:06.899 WAT %MIVR-SS_RM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor type=null,Thread=MIVR_SS_RM_INTERRUPT-98-59,Thread priority=5,Original Thread=null,Original thread priority=null,Time=13,Exception=null
1754694: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=SS_RM,Executor id=INTERRUPT,Thread=ExecutorManagerImpl.pool-309,Thread priority=5,Original Thread=MIVR_SS_RM_INTERRUPT-98-59
1754695: Aug 05 10:04:06.899 WAT %MIVR-SS_RM-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=INTERRUPT,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=ExecutorManagerImpl.pool-309,Thread priority=5,Original Thread=MIVR_SS_RM_INTERRUPT-98-59,Original thread priority=null,Time=null,Exception=null
1754696: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:interruption checking #2 for Task id=26000000345
1754697: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000345
1754698: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Step id=5,Step Class=com.cisco.wf.steps.iaq.ConnectStep,Step Description=Connect (--Triggering Contact-- to selectedResource) /* Connect the caller to ... */
1754699: Aug 05 10:04:06.899 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000345 : Connect (--Triggering Contact-- to selectedResource) /* Connect the caller to ... */
1754700: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345Connect Step: Executing ConnectStep
1754701: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:getChannel(), try to get channel base class is =com.cisco.wf.subsystems.rmcm.ICDChannel
1754702: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:getChannel(), return channel:Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]
1754703: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:getChannel(), try to get channel base class is =com.cisco.contact.ContactControlChannel
1754704: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:getChannel(), return channel:TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE]
1754705: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345Connect Step: Connecting to resource: agent_2
1754706: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345Connect Step: Performing consult
1754707: Aug 05 10:04:06.899 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setProcessSessionCancelledExecuted(false)
1754708: Aug 05 10:04:06.899 WAT %MIVR-SS_CM-7-UNK:Reseting All the flags of CallContact to false
1754709: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:Interruption handler registered: Task Id=26000000345,Interruption=Resource UnAvailable Interruption: agent_2 agent_2,WFAppStep=com.cisco.wf.steps.iaq.ConnectStep@e9f7dc,WFStep=com.cisco.wfframework.obj.WFBeanStep@13e51a,data=null
1754710: Aug 05 10:04:06.899 WAT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1548/1
1754711: Aug 05 10:04:06.899 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.getCapability(class com.cisco.user.AgentCapability), UserId: agent_2
1754712: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000345
1754713: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000345
1754714: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000345
1754715: Aug 05 10:04:06.899 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, transfer(9002, 10000, ACKNOWLEDGED) 
1754716: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating clientInfoTable: Socket to SocketInfo:
 : Socket[addr=10.0.2.7,port=51833,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013 executor:com.cisco.executor.QueuedExecutor@a90484 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e sessionValid:true Client ID:10.0.2.7IPPASvr
 : Socket[addr=10.0.104.135,port=50937,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1ac00a8 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189 sessionValid:true Client ID:agent_2
 : Socket[addr=10.0.108.41,port=57007,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:46 WAT 2013 executor:com.cisco.executor.QueuedExecutor@10416f0 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f sessionValid:true Client ID:agent_1
 : Socket[addr=10.0.2.7,port=42812,localport=12028], SocketInfo:ServicesGranted:794102 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1f58c28 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51999,localport=12028], SocketInfo:ServicesGranted:262198 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1c3bf27 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51992,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:40 WAT 2013 executor:com.cisco.executor.QueuedExecutor@78995e outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77 sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028], Socket[addr=10.0.104.135,port=50937,localport=12028], AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028], Socket[addr=10.0.2.7,port=42812,localport=12028], Socket[addr=10.0.2.7,port=51999,localport=12028], Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets: Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 16 - Sockets: Socket[addr=10.0.2.7,port=51992,localport=12028], 
Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=51833,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 262144 - Sockets: Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 1 - Sockets: Socket[addr=10.0.108.41,port=57007,localport=12028], 
Socket[addr=10.0.104.135,port=50937,localport=12028], 

1754717: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] to various sockets } 
1754718: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754719: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754720: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11413,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-384
1754721: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11413,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-384,Original thread priority=null,Time=null,Exception=null
1754722: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1754723: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754724: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754725: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48017,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377
1754726: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48017,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377,Original thread priority=null,Time=null,Exception=null
1754727: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1754728: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754729: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754730: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61308,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324
1754731: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61308,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324,Original thread priority=null,Time=null,Exception=null
1754732: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61308-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754733: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1754734: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61308-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754735: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754736: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754737: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754738: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48017-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754739: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48017-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754740: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 08  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 08  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754741: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11413-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754742: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1754743: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11413-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754744: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61308,Thread priority=5,Time=0
1754745: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61308,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754746: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-38,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275
1754747: Aug 05 10:04:06.904 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=195 parId=0 ->  finalize rtprecorder
1754748: Aug 05 10:04:06.904 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=195 parId=0 -> closeStream(), port=24942
1754749: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-38,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275,Original thread priority=null,Time=null,Exception=null
1754750: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1754751: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754752: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 08  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 08  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754753: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1754754: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11413,Thread priority=5,Time=4
1754755: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11413,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1754756: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11413
1754757: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11413,Original thread priority=null,Time=null,Exception=null
1754758: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002
1754759: Aug 05 10:04:06.904 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754760: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61308
1754761: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61308,Original thread priority=null,Time=null,Exception=null
1754762: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754763: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 08  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 08  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754764: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1754765: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-38-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=4
1754766: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-38-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1754767: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754768: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 08  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 08  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1754769: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1754770: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-38,Thread priority=5,Time=5
1754771: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-38,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1754772: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-38
1754773: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-38,Original thread priority=null,Time=null,Exception=null
1754774: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2030,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-239
1754775: Aug 05 10:04:06.905 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2030,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-239,Original thread priority=null,Time=null,Exception=null
1754776: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession([1549/1,1548/1],180000,true,null,false)
1754777: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession([...,1549/1,...],0,180000,true)
1754778: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Session cache miss for mapping id: 1549/1
1754779: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession([...,1548/1,...],1,180000,true)
1754780: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Session cache hit for mapping id: 1548/1
1754781: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession().updateMapping(1548/1) - id=001-0xee6b2932
1754782: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1754783: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.defineStub(session,001-0xee6b2932)
1754784: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub(session,001-0xee6b2932) - id=001-0xee6b2933
1754785: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1754786: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1754787: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:There are still 2 contacts - id=001-0xee6b2932
1754788: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Changing state to SESSION_CREATED - id=001-0xee6b2933
1754789: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession().addMapping(1549/1,180000) - id=001-0xee6b2933
1754790: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Changing state to SESSION_IDLE - id=001-0xee6b2933
1754791: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Thread=MIVR_SS_TEL_TPG_EXE-41-2030-CONSULT_CALL_OBS:9002,Thread priority=5,Time=1
1754792: Aug 05 10:04:06.905 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.sessionCreated() called.
1754793: Aug 05 10:04:06.906 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2030-CONSULT_CALL_OBS:9002,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754794: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_CREATED] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_CREATED,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013
1754795: Aug 05 10:04:06.906 WAT %MIVR-SESSION_MGR-7-UNK:Session created with id=001-0xee6b2933 and mapping id: 1549/1
1754796: Aug 05 10:04:06.906 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2933
1754797: Aug 05 10:04:06.906 WAT %MIVR-SESSION_MGR-7-UNK:Dispatching the CHECK_DISPOSE to the executor for asynchronous processing.
1754798: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_CREATED] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013
1754799: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_IDLE] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013
1754800: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_IDLE] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013
1754801: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_CREATED] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
1754802: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CREATED
1754803: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=SESSION_CREATED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754804: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.sessionIdle() called.
1754805: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CREATED,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CREATED,Thread priority=5,Time=0
1754806: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=SESSION_CREATED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CREATED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754807: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48017,Thread priority=5,Time=5
1754808: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CREATED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=0
1754809: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_CREATED] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1754810: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=SESSION_CREATED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754811: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_CREATED] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=null,Listener=null
1754812: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_IDLE] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=1
1754813: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_IDLE
1754814: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SESSION_MGR,Executor id=GC,Mnemonic=CHECK_DISPOSE
1754815: Aug 05 10:04:06.907 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48017,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1754816: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=GC,Mnemonic=CHECK_DISPOSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754817: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48017
1754818: Aug 05 10:04:06.907 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48017,Original thread priority=null,Time=null,Exception=null
1754819: Aug 05 10:04:06.907 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=SESSION_IDLE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754820: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SESSION_MGR,Executor id=GC,Mnemonic=CHECK_DISPOSE,Thread=MIVR_SESSION_MGR_GC-11-0-CHECK_DISPOSE,Thread priority=7,Time=1
1754821: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=GC,Mnemonic=CHECK_DISPOSE,Executor type=null,Thread=MIVR_SESSION_MGR_GC-11-0-CHECK_DISPOSE,Thread priority=7,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754822: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.executor.run() - id=001-0xee6b2933
1754823: Aug 05 10:04:06.907 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_IDLE] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1754824: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_IDLE,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_IDLE,Thread priority=5,Time=1
1754825: Aug 05 10:04:06.907 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=SESSION_IDLE,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_IDLE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754826: Aug 05 10:04:06.907 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],state=SESSION_IDLE] on Session[id=001-0xee6b2933,parent=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],active=true,state=SESSION_IDLE,time=1375693446905] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=null,Listener=null
1754827: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Clearing check for dispose pending flag - id=001-0xee6b2933
1754828: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkingForChildDispose() - id=001-0xee6b2933
1754829: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.cleanForChildDispose() - id=001-0xee6b2933
1754830: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.cleanMappings() - id=001-0xee6b2933
1754831: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.cleanMappings() == 180000 msecs - id=001-0xee6b2933
1754832: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:starting timer - id=001-0xee6b2933 with timeout of 180000 msecs; start time at Mon Aug 05 10:04:06 WAT 2013
1754833: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_IDLE,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=1
1754834: Aug 05 10:04:06.907 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=SESSION_IDLE,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754835: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,Sub-Facility=SESSION_MGR,Executor id=CLOCK,Mnemonic=CHILD,Time=180000
1754836: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD_AFTER,Executor id=CLOCK,Mnemonic=CHILD,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=180,000,Exception=null
1754837: Aug 05 10:04:06.908 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SESSION_MGR,Executor id=GC,Mnemonic=CHECK_DISPOSE,Thread=MIVR_SESSION_MGR_GC-11-0,Thread priority=7,Time=1
1754838: Aug 05 10:04:06.908 WAT %MIVR-SESSION_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=GC,Mnemonic=CHECK_DISPOSE,Executor type=null,Thread=MIVR_SESSION_MGR_GC-11-0,Thread priority=7,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754839: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1754840: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754841: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-350
1754842: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-350,Original thread priority=null,Time=null,Exception=null
1754843: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2031-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1754844: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1754845: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754846: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060
1754847: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got CiscoTermConnSelectChangedEv MCB_0052,  events on the AddressCallObserver.
1754848: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754849: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread priority=5,Time=0
1754850: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
1754851: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Time=0
1754852: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754853: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060
1754854: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754855: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754856: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=0
1754857: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754858: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1754859: Aug 05 10:04:06.911 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread priority=5,Time=0
1754860: Aug 05 10:04:06.911 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754861: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052
1754862: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> muteDestination() is being called to mute TXUserStreamManager
1754863: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.stopStream called on TXDriverStreamManager
1754864: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754865: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
1754866: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-RTP_IN_STOPPED:0052,Thread priority=5,Time=2
1754867: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-RTP_IN_STOPPED:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1754868: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=2
1754869: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052
1754870: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1754871: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754872: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-RTP_OUT_STOPPED:0052,Thread priority=5,Time=0
1754873: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052
1754874: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-RTP_OUT_STOPPED:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754875: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> muteDestination() is being called to mute TXUserStreamManager
1754876: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.stopStream called on TXDriverStreamManager
1754877: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> PromptPlayer.muteDestination().  !started. Return...
1754878: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=0
1754879: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754880: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754881: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1754882: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754883: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-TERM_CONN_EV:0052,Thread priority=5,Time=0
1754884: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2032,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-370
1754885: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-TERM_CONN_EV:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754886: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2032,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-370,Original thread priority=null,Time=null,Exception=null
1754887: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, TerminalConnection to Terminal: MCB_0052 is HELD
1754888: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2032-CALL_EVENT_LOG:0060,Thread priority=5,Time=1
1754889: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=1
1754890: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2032-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754891: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754892: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got CallCtlTermConnHeldEv MCB_0052,  events on the AddressCallObserver.
1754893: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2032,Thread priority=5,Time=1
1754894: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2032,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754895: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= ConsultCallActive
1754896: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= ConnCreatedEv 0052:PT-HBNG-Internal:1
1754897: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= ConnConnectedEv 0052:PT-HBNG-Internal:1
1754898: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallCtlConnInitiatedEv 0052:PT-HBNG-Internal:1
1754899: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= TermConnCreatedEv MCB_0052
1754900: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= TermConnActiveEv MCB_0052
1754901: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallCtlTermConnTalkingEv MCB_0052
1754902: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:AddressCallObserver:ConnCreatedE	 returning since this ConnCreated event is for a consult call
1754903: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallCtlConnDialingEv 0052:PT-HBNG-Internal:1
1754904: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754905: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754906: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2033,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373
1754907: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2033,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-373,Original thread priority=null,Time=null,Exception=null
1754908: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2033-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1754909: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallCtlConnEstablishedEv 0052:PT-HBNG-Internal:1
1754910: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2033-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754911: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754912: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got CallCtlConnDialingEv 0052:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1754913: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754914: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2033,Thread priority=5,Time=0
1754915: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2034,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-309
1754916: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
1754917: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1754918: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2033,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754919: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2034,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-309,Original thread priority=null,Time=null,Exception=null
1754920: Aug 05 10:04:06.916 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2034-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1754921: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
1754922: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2034-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754923: Aug 05 10:04:06.916 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060
1754924: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got CallCtlConnEstablishedEv 0052:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1754925: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754926: Aug 05 10:04:06.916 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2034,Thread priority=5,Time=1
1754927: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
Unknown event1549/1
1754928: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2034,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754929: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1754930: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlConnEstablishedEv 1549/1
1754931: Aug 05 10:04:06.916 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000345
1754932: Aug 05 10:04:06.916 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000345
1754933: Aug 05 10:04:06.916 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000345
1754934: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= ConnCreatedEv 9002:PT-HBNG-Internal:1
1754935: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Called Address in processCallCtlConnEstablishedEv :9002
1754936: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002
1754937: Aug 05 10:04:06.917 WAT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Action=interruptible connect[timeout=10000],Type=Interruptible action
1754938: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754939: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Start process if getting uniqueID
1754940: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:AddressCallObserver:ConnCreatedE	 returning since this ConnCreated event is for a consult call
1754941: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= ConnInProgressEv 9002:PT-HBNG-Internal:1
1754942: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Protocol Call Ref = null
1754943: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallCtlConnOfferedEv 9002:PT-HBNG-Internal:1
1754944: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754945: Aug 05 10:04:06.917 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1754946: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754947: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16778765 [1549/1], address 0052, calling party 0052, and called party 9002
1754948: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1754949: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1754950: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2035,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-384
1754951: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2035,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-384,Original thread priority=null,Time=null,Exception=null
1754952: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CONN_EV:9002,Thread priority=5,Time=0
1754953: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16778765 [1549/1] and agent null being ignored because orig isn't a logged in agent
1754954: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1754955: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2035-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1754956: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= ConnAlertingEv 9002:PT-HBNG-Internal:1
1754957: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2035-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754958: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002
1754959: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CONN_EV:9002,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754960: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754961: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
CallCtlTermConnRingingEv 1549/1
1754962: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got ConnInProgressEv 9002:PT-HBNG-Internal:1, CallCtlConnOfferedEv 9002:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1754963: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=1
1754964: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallCtlConnAlertingEv 9002:PT-HBNG-Internal:1
1754965: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2035,Thread priority=5,Time=1
1754966: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call 16778765 [1549/1] and agent agent_2
1754967: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754968: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754969: Aug 05 10:04:06.918 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1754970: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1754971: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1549/1 9002
1754972: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:contactInfo is null
1754973: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CONN_EV:9002,Thread priority=5,Time=0
1754974: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1754975: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1754976: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2035,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754977: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1754978: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1754979: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:classifyCall 1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null Type:PrimaryConsult(1)
1754980: Aug 05 10:04:06.919 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2036,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324
1754981: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1754982: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1754983: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CONN_EV:9002,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1754984: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1754985: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1754986: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2036,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-324,Original thread priority=null,Time=null,Exception=null
1754987: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:processTermConnRinging:# of connectedPartyDevices set on ced : 0
1754988: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, ConsultCallObserver RINGING
1754989: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1754990: Aug 05 10:04:06.919 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2036-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1754991: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT)
1754992: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 processSessionOfferedMsg(SessionOfferedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT))
1754993: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2036-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1754994: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .addActiveCall(1549/1)
1754995: Aug 05 10:04:06.920 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got ConnAlertingEv 9002:PT-HBNG-Internal:1, CallCtlConnAlertingEv 9002:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1754996: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_IDLE
1754997: Aug 05 10:04:06.920 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2036,Thread priority=5,Time=2
1754998: Aug 05 10:04:06.920 WAT %MIVR-SS_TEL-7-UNK:Call.transferStarted(9002) JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]
1754999: Aug 05 10:04:06.920 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2036,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755000: Aug 05 10:04:06.920 WAT %MIVR-SS_RTR-7-UNK:contactConnecting(). Ignored.
1755001: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:callId is: 1549/1 callIDInt is:16778765callerID is:0052
1755002: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId is1549/1
1755003: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1755004: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1
1755005: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION
1755006: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:Agent:processSessionOfferedmsg: IcdContactIDStr when callClass==PRIMARY_CONSULT_CONTACT is:1548/1
1755007: Aug 05 10:04:06.920 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755008: Aug 05 10:04:06.920 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
1755009: Aug 05 10:04:06.920 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755010: Aug 05 10:04:06.921 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=2
1755011: Aug 05 10:04:06.921 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755012: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession(1548/1,180000,true,null,false)
1755013: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:Session cache hit for mapping id: 1548/1
1755014: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession().updateMapping(1548/1) - id=001-0xee6b2932
1755015: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1755016: Aug 05 10:04:06.921 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1755017: Aug 05 10:04:06.921 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755018: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1755019: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:There are still 2 contacts - id=001-0xee6b2932
1755020: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755021: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7-UNK:Agent:processSessionOfferedMsgCommon- consultCallId is:1549/1
1755022: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId is1549/1
1755023: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1755024: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is not null and ContactClass is IAQ_CONTACT, ContactExtType is1
1755025: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION
1755026: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7-UNK:Agent.getCallingNumber(): set calling number 0060 to Unknown for contact 289
1755027: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 1548/1
1755028: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755029: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact289
1755030: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1755031: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer.muteDestination().  !started. Return...
1755032: Aug 05 10:04:06.922 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=12
1755033: Aug 05 10:04:06.922 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=12,Exception=null
1755034: Aug 05 10:04:06.922 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Time=6
1755035: Aug 05 10:04:06.922 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755036: Aug 05 10:04:06.922 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processPresentedEvReqMsg(16778764 [1548/1], agent_2, PRIMARY CONSULT, acmiCallType -1, 1549/1, 1, false, Mon Aug 05 10:04:06 WAT 2013)
1755037: Aug 05 10:04:06.922 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1548/1] 16778764 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type PRIMARY CONSULT Secondary call ID 1549/1 session 4000000306 session seq num 1 isRedirectFromWF false
1755038: Aug 05 10:04:06.922 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755039: Aug 05 10:04:06.922 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013
1755040: Aug 05 10:04:06.922 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1755041: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7-RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method Name=setInputProperties(),HOST NAME=10.0.2.7,PORT NUMBER=24944,PACKET SIZE=20
1755042: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=196 parId=0 -> setInputProperties: payloadType-4
1755043: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=196 parId=0 -> >>>>>setSockRTP: port=24944 is in use, driver picked a different port=24944
1755044: Aug 05 10:04:06.922 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 getLocalSource() of RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=null,remote src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=null,local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]] returns 24944
1755045: Aug 05 10:04:06.923 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 MediaOpenLogicalChannelEv:payloadType=4,packetSize=20,setting CiscoRTPParams10.0.2.7/24944 to MCB_0060
1755046: Aug 05 10:04:06.923 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:289 
1755047: Aug 05 10:04:06.923 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013
1755048: Aug 05 10:04:06.923 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1755049: Aug 05 10:04:06.923 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755050: Aug 05 10:04:06.923 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: AVAILABLE PrevStateSet:true
1755051: Aug 05 10:04:06.923 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1755052: Aug 05 10:04:06.923 WAT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 16778764, resource: agent_2, ESD: 1 Contact Type:PRIMARY CONSULT
1755053: Aug 05 10:04:06.923 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1755054: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:contactPresented - contactID: 16778764, sessionSeqNr: 1, sessionID: 4000000306, nodeID: 1
1755055: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:contactPresented destDN = 9002
1755056: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- origProtocolCallRef=000000000000060C02983BDD00000000
1755057: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- destProtocolCallRef=null
1755058: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:SETTING ORIG CALLED NR
1755059: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:ev.getIsRedirectFromWF() returns FALSE
1755060: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:ccdr.getOrigCalledNumber() = 9008
1755061: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:invalid origCalledNr=9008
1755062: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:contactPresented destination already present, destination type:2
1755063: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:contactPresented ev.getIsRedirectFromWF() returns FALSE 
1755064: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:contactPresented contactType in ccdr is 3
1755065: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:findContactType - origType= 1  destType= 0
1755066: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:findContactType - origType = agent or device
1755067: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:findContactType - destType = agent or device -> INTERNAL
1755068: Aug 05 10:04:06.923 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013
1755069: Aug 05 10:04:06.923 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=7
1755070: Aug 05 10:04:06.923 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755071: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,1>)
1755072: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,1>)
1755073: Aug 05 10:04:06.924 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=7,Exception=null
1755074: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:addToListForRsrcID - for ResourceID: 39, and record: ACDR: sessionID=4000000306, sessionSeqNum=1, nodeID=1, contactID=16778764, profileID=1, resourceID=39, qIndex=1, startDateTime=Mon Aug 05 10:04:06 WAT 2013, endDateTime=null, gmtOffset=60, ringTime=0, talkTime=0, holdTime=0, workTime=0, callWrapupData=, callResult=0, dialingListID=-1, recordPointer: 24851244
1755075: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:addToListForRsrcID - ACDR was not yet present
1755076: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:ACDR in table 70 16778764-1-39
1755077: Aug 05 10:04:06.924 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
1755078: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:addToListForRsrcID - for ResourceID: 39, and record: CCDR: sessionID=4000000306, sessionSeqNum=1, nodeID=1, contactID=16778764, contactType=3, contactDisposition=1, dispositionReason=, profileID=1, originatorType=2, originatorID=-1, originatorDN=0060, destinationType=2, destinationID=-1, destinationDN=0052, startDateTime=java.util.GregorianCalendar[time=1375693436369,areFieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=369,ZONE_OFFSET=0,DST_OFFSET=0], endDateTime=null, gmtOffset=60, connectTime=-1, calledNumber=9008, origCalledNumber=9008, transfer=false, conference=false, redirect=false, flowout=false, transformedEv=false, applicationTaskID=26000000345, applicationID=3, applicationName=MessageCallback, customVariable1=, customVariable2=, customVariable3=, customVariable4=, customVariable5=, customVariable6=, customVariable7=, customVariable8=, customVariable9=, customVariable10=, accountNumber=, callerEnteredDigits=, campaignID=-1dialingListID=-1, OrigProtocolCallRef=000000000000060C02983BDD00000000, DestProtocolCallRef=, recordPointer: 22850088
1755079: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:addToListForRsrcID - CCDR was not yet present
1755080: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,1>)
1755081: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:addToListForRsrcID - for ResourceID: 39, and record: CRDR: sessionID=4000000306, sessionSeqNum=1, nodeID=1, contactID=16778764 ,startDateTime=java.util.GregorianCalendar[time=1375693436394,areFieldsSet=false,areAllFieldsSet=false,lenient=true,zone=sun.util.calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=394,ZONE_OFFSET=0,DST_OFFSET=0], profileID=1, qIndex=1, origPriority=1, finalPriority=0, queueTime=0, recordPointer: 10970711
1755082: Aug 05 10:04:06.924 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755083: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:addToListForRsrcID - CRDR was not yet present
1755084: Aug 05 10:04:06.924 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactPresentedEvent
1755085: Aug 05 10:04:06.924 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
1755086: Aug 05 10:04:06.924 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060
1755087: Aug 05 10:04:06.924 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755088: Aug 05 10:04:06.924 WAT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9002:false
1755089: Aug 05 10:04:06.924 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755090: Aug 05 10:04:06.924 WAT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9002:false
1755091: Aug 05 10:04:06.924 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread priority=5,Time=0
1755092: Aug 05 10:04:06.924 WAT %MIVR-ICD_CTI-7-UNK:checking for Xfer ? callingDeviceType =[76] contact type [2]
1755093: Aug 05 10:04:06.924 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755094: Aug 05 10:04:06.925 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755095: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:calling remasks. contactID = [16778765]  parentCallID = [16778764] calling [Unknown] called [9002] enable [false]
1755096: Aug 05 10:04:06.925 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 RTPInputStartedEv:bitRate=R5_3,localHost=10.0.2.7,localPort=24944,payloadType=G711ULAW64K,packetSize=20,echoCancellation=true
1755097: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:calculating masks for callId :16778765
1755098: Aug 05 10:04:06.925 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=1
1755099: Aug 05 10:04:06.925 WAT %MIVR-SS_RM-7-UNK: Conn state = 83  Term State =97
1755100: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755101: Aug 05 10:04:06.925 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755102: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013
1755103: Aug 05 10:04:06.925 WAT %MIVR-SS_RM-7-UNK: Conn state = 83  Term State =97
1755104: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013
1755105: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:addRemasksForCall preDefinedLCSMap:2
1755106: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
1755107: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1755108: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:addRemasksForCall All Masks [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778765, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 4], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1755109: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:calculating masks for callId :16778764
1755110: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1755111: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:addRemasksForCall mapDeviceLCS is either null or empty :{}
1755112: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, connectionCallID: 16778764, lineType: 3, skillGroupNumber: 1, serviceNumber: 3, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ
1755113: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: Got contact presented event
1755114: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1755115: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT }
1755116: Aug 05 10:04:06.925 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: Posting ContactPresented for 1548/1
1755117: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1755118: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] } 
1755119: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1755120: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: [] to various sockets } 
1755121: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=null,Listener=null
1755122: Aug 05 10:04:06.925 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755123: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755124: Aug 05 10:04:06.925 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11414,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275
1755125: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11414,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275,Original thread priority=null,Time=null,Exception=null
1755126: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11414-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1755127: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1755128: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11414-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755129: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755130: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_DELIVERED_EVENT]   <- CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []]
1755131: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755132: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48018,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377
1755133: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48018,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377,Original thread priority=null,Time=null,Exception=null
1755134: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1755135: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48018-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1755136: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 62 00 00 00 09                            ...b....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 00 00 00 03   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   FF FF 00 4C FF FF 00 02  .......L...L....
0030: 00 16 00 00 00 00 CA 04   01 00 06 0D 19 05 39 30  ..............90
0040: 30 32 00 0A 05 39 30 30   32 00 1B 08 55 6E 6B 6E  02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30   30 32 00 1C 05 39 30 30  own...9002...900
0060: 32 00                                              2.

1755137: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755138: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48018-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755139: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 16778764 } 
1755140: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_DELIVERED_EVENT]   <- CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []]
1755141: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755142: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11414,Thread priority=5,Time=2
1755143: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11414,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755144: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-389,Thread priority=5
1755145: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 62 00 00 00 09                            ...b....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 00 00 00 03   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   FF FF 00 4C FF FF 00 02  .......L...L....
0030: 00 16 00 00 00 00 CA 04   01 00 06 0D 19 05 39 30  ..............90
0040: 30 32 00 0A 05 39 30 30   32 00 1B 08 55 6E 6B 6E  02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30   30 32 00 1C 05 39 30 30  own...9002...900
0060: 32 00                                              2.

1755146: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11414
1755147: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 16778764 } 
1755148: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11414,Original thread priority=null,Time=null,Exception=null
1755149: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61309,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-389
1755150: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61309,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-389,Original thread priority=null,Time=null,Exception=null
1755151: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1755152: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755153: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755154: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-39,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275
1755155: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-39,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275,Original thread priority=null,Time=null,Exception=null
1755156: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-39-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1755157: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48018,Thread priority=5,Time=1
1755158: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1755159: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-39-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755160: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61309-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1755161: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48018,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755162: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61309-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755163: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_DELIVERED_EVENT]   <- CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []]
1755164: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48018
1755165: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_DELIVERED_EVENT]   <- CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 65535, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002, callingDeviceID: Unknown, calledDeviceID: 9002, lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765, ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null, remasks: []]
1755166: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48018,Original thread priority=null,Time=null,Exception=null
1755167: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 62 00 00 00 09                            ...b....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 00 00 00 03   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   FF FF 00 4C FF FF 00 02  .......L...L....
0030: 00 16 00 00 00 00 CA 04   01 00 06 0D 19 05 39 30  ..............90
0040: 30 32 00 0A 05 39 30 30   32 00 1B 08 55 6E 6B 6E  02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30   30 32 00 1C 05 39 30 30  own...9002...900
0060: 32 00                                              2.

1755168: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  CID: 16778764 } 
1755169: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-39,Thread priority=5,Time=0
1755170: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 62 00 00 00 09                            ...b....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 00 00 00 03   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   FF FF 00 4C FF FF 00 02  .......L...L....
0030: 00 16 00 00 00 00 CA 04   01 00 06 0D 19 05 39 30  ..............90
0040: 30 32 00 0A 05 39 30 30   32 00 1B 08 55 6E 6B 6E  02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30   30 32 00 1C 05 39 30 30  own...9002...900
0060: 32 00                                              2.

1755171: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-39,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755172: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 16778764 } 
1755173: Aug 05 10:04:06.928 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-39
1755174: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-39,Original thread priority=null,Time=null,Exception=null
1755175: Aug 05 10:04:06.928 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61309,Thread priority=5,Time=2
1755176: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61309,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755177: Aug 05 10:04:06.928 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-389,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61309
1755178: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-389,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61309,Original thread priority=null,Time=null,Exception=null
1755179: Aug 05 10:04:06.950 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1755180: Aug 05 10:04:07.273 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1755181: Aug 05 10:04:07.277 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1755182: Aug 05 10:04:07.281 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1755183: Aug 05 10:04:07.281 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1755184: Aug 05 10:04:07.721 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1755185: Aug 05 10:04:07.774 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177026356
1755186: Aug 05 10:04:07.774 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,026,356,Exception=null
1755187: Aug 05 10:04:07.774 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177026356
1755188: Aug 05 10:04:07.774 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,026,356,Exception=null
1755189: Aug 05 10:04:07.774 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177023730
1755190: Aug 05 10:04:07.774 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,023,730,Exception=null
1755191: Aug 05 10:04:07.774 WAT %MIVR-HR_MGR-7-UNK:Record 600832274 enqueued. Queue size=0 total number of records=19811
1755192: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7-ATTEMPT_CMD:Attempt command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1755193: Aug 05 10:04:07.775 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=ATTEMPT_CMD,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=-1,Exception=null
1755194: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377
1755195: Aug 05 10:04:07.775 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=HR_MGR_DB_WRITER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377,Original thread priority=null,Time=null,Exception=null
1755196: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177023731
1755197: Aug 05 10:04:07.775 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,023,731,Exception=null
1755198: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660-INSERT_RECORD,Thread priority=5,Time=1
1755199: Aug 05 10:04:07.775 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660-INSERT_RECORD,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755200: Aug 05 10:04:07.775 WAT %MIVR-DB_MGR-7-UNK:Returning DAO :: SimpleHistoricalRecordDAO
1755201: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7-UNK:Returning cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1755202: Aug 05 10:04:07.776 WAT %MIVR-HR_MGR-7-UNK:HRDM persisting HistoricalRecord as a list
1755203: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7-UNK:Creating new transaction with name [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1755204: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7-UNK:Initializing transaction synchronization
1755205: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7-UNK:Getting transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1755206: Aug 05 10:04:07.777 WAT %MIVR-DB_MGR-7-UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1755207: Aug 05 10:04:07.777 WAT %MIVR-LIB_JASPER-7-UNK:Connecting to database for operation 'prepareStatement'
1755208: Aug 05 10:04:07.779 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1755209: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'isClosed'
1755210: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'getWarnings'
1755211: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'clearWarnings'
1755212: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'close'
1755213: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Completing transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1755214: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCommit synchronization
1755215: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCompletion synchronization
1755216: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Initiating transaction commit
1755217: Aug 05 10:04:07.787 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCommit synchronization
1755218: Aug 05 10:04:07.787 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCompletion synchronization
1755219: Aug 05 10:04:07.787 WAT %MIVR-LIB_JASPER-7-UNK:Clearing transaction synchronization
1755220: Aug 05 10:04:07.787 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660,Thread priority=5,Time=13
1755221: Aug 05 10:04:07.787 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660,Thread priority=5,Original Thread=null,Original thread priority=null,Time=13,Exception=null
1755222: Aug 05 10:04:07.787 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660
1755223: Aug 05 10:04:07.787 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=HR_MGR_DB_WRITER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-377,Thread priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660,Original thread priority=null,Time=null,Exception=null
1755224: Aug 05 10:04:07.951 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1755225: Aug 05 10:04:08.279 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1755226: Aug 05 10:04:08.283 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1755227: Aug 05 10:04:08.287 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1755228: Aug 05 10:04:08.287 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1755229: Aug 05 10:04:08.707 WAT %MIVR-SS_CMT-7-UNK:process Timeout errCnt=0
1755230: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:action terminated sucessfully for Task id=26000000343
1755231: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0,Type=Interruptible action
1755232: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000343
1755233: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000343
1755234: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000343
1755235: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1755236: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1755237: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1755238: Aug 05 10:04:08.707 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0 abortWaiting=false
1755239: Aug 05 10:04:08.707 WAT %MIVR-EXPR_MGR-7-UNK:modifying identifier 'strAnyDigit' (12) = 
1755240: Aug 05 10:04:08.707 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 GetDigitStringStep (ParseInputStep)(or Extended): Timeout Keys collected: 
1755241: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Goto WaitForAgentCallback /* Go to WaitForAgentCallback ... */,Task Id=26000000343
1755242: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1755243: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1755244: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1755245: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25873,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto WaitForAgentCallback /* Go to WaitForAgentCallback ... */
1755246: Aug 05 10:04:08.708 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Goto WaitForAgentCallback /* Go to WaitForAgentCallback ... */
1755247: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: WaitForAgentCallback: /* label WaitForAgentCallback ... */,Task Id=26000000343
1755248: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1755249: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1755250: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1755251: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25846,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=WaitForAgentCallback: /* label WaitForAgentCallback ... */
1755252: Aug 05 10:04:08.708 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : WaitForAgentCallback: /* label WaitForAgentCallback ... */
1755253: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: strAnyDigit = Get Digit String (outboundCallContact),Task Id=26000000343
1755254: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1755255: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1755256: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1755257: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25847,Step Class=com.cisco.wf.steps.ivr.ParseInputStep,Step Description=strAnyDigit = Get Digit String (outboundCallContact)
1755258: Aug 05 10:04:08.708 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:GetDigitStringStep running 0 milliseconds.
1755259: Aug 05 10:04:08.709 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : strAnyDigit = Get Digit String (outboundCallContact)
1755260: Aug 05 10:04:08.709 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 Executing GetDigitStringStep (ParseInputStep)
1755261: Aug 05 10:04:08.709 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 GetDigitStringStep (ParseInputStep): myExecute
1755262: Aug 05 10:04:08.709 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), try to get channel base class is =com.cisco.dialog.DialogChannel
1755263: Aug 05 10:04:08.709 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), return channel:RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=null,remote src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=null,local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]]
1755264: Aug 05 10:04:08.709 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'HBCListenToCallbackMessage' (77) = clearPrompts/PressAnyKeytoListen.wav
1755265: Aug 05 10:04:08.709 WAT %MIVR-EXPR_MGR-7-UNK:Converting 'clearPrompts/PressAnyKeytoListen.wav' to interface com.cisco.prompt.Playable as: P[clearPrompts/PressAnyKeytoListen.wav]
1755266: Aug 05 10:04:08.709 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::set: com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@7ad7f enter OK
1755267: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1755268: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1755269: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1755270: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@7ad7f,Type=Interruptible action
1755271: Aug 05 10:04:08.709 WAT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=false DTMFBuffer.size=0
1755272: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef:FileStubImpl:getLocalFile:/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1755273: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::checkFileInDeleteFileList: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1755274: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1755275: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath:for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav is null done.
1755276: Aug 05 10:04:08.710 WAT %MIVR-PROMPT_MGR-7-UNK:UserPrompt file '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav' was temporary renamed to '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav'
1755277: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer.initializeDataSource()
1755278: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1755279: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:DriverInputStream.addSource /common/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1755280: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> startOutput()
1755281: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.open  
1755282: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.startPlay ---no creation of new tx--
1755283: Aug 05 10:04:08.711 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play(). StartOutput() called.
1755284: Aug 05 10:04:08.727 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1755285: Aug 05 10:04:08.775 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177027357
1755286: Aug 05 10:04:08.776 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,027,357,Exception=null
1755287: Aug 05 10:04:08.776 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177027358
1755288: Aug 05 10:04:08.776 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,027,358,Exception=null
1755289: Aug 05 10:04:08.779 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177024735
1755290: Aug 05 10:04:08.780 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,024,735,Exception=null
1755291: Aug 05 10:04:08.780 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177024736
1755292: Aug 05 10:04:08.780 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,024,736,Exception=null
1755293: Aug 05 10:04:08.957 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1755294: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlConnEstablishedEv 1549/1
TermConnActiveEv 1549/1
CallCtlTermConnTalkingEv 1549/1
1755295: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7-UNK:Called Address in processCallCtlConnEstablishedEv :9002
1755296: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7-UNK:Start process if getting uniqueID
1755297: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7-UNK:Protocol Call Ref = null
1755298: Aug 05 10:04:09.045 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755299: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16778765 [1549/1], address 9002, calling party 0052, and called party 9002
1755300: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1755301: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1755302: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16778765 [1549/1] and agent null being ignored because orig isn't a logged in agent
1755303: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 16778765 [1549/1] and agent agent_2
1755304: Aug 05 10:04:09.046 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755305: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1549/1 9002
1755306: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:contactInfo is null
1755307: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755308: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755309: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755310: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755311: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:classifyCall 1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null Type:PrimaryConsult(1)
1755312: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv for call 16778765 [1549/1] and agent agent_2 being ignored for primary consult call
1755313: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Start process if getting uniqueID
1755314: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID
1755315: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Protocol Call Ref = 000000000000060D02983BE100000000
1755316: Aug 05 10:04:09.046 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755317: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 16778765 [1549/1] and agent agent_2
1755318: Aug 05 10:04:09.046 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755319: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1549/1 9002
1755320: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:contactInfo is null
1755321: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755322: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= ConnConnectedEv 9002:PT-HBNG-Internal:1
1755323: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755324: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1
1755325: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755326: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755327: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002
1755328: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:classifyCall 1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null Type:PrimaryConsult(1)
1755329: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755330: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1755331: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1755332: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755333: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755334: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755335: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CONN_EV:9002,Thread priority=5,Time=0
1755336: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2037,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275
1755337: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CONN_EV:9002,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755338: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2037,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-275,Original thread priority=null,Time=null,Exception=null
1755339: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, ConsultCallObserver TALKING - CallCtlConnEstablished, [9002:PT-HBNG-Internal:1/(P1-CCXAxl_1) GCID=(1,1549)->ACTIVE]->ESTABLISHED
1755340: Aug 05 10:04:09.048 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2037-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1755341: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, Consult received Call TALKING, it's in correct state to transfer
1755342: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:action terminated sucessfully for Task id=26000000345
1755343: Aug 05 10:04:09.048 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT cause:DEFAULT)
1755344: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Action=interruptible connect[timeout=10000],Type=Interruptible action
1755345: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000345
1755346: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000345
1755347: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2037-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755348: Aug 05 10:04:09.048 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=1
1755349: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got ConnConnectedEv 9002:PT-HBNG-Internal:1, CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1755350: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755351: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000345
1755352: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000345
1755353: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000345
1755354: Aug 05 10:04:09.048 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT cause:DEFAULT))
1755355: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000345
1755356: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, ConsultCallObserver():Received msg from original call Interrupted 
1755357: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345, ConsultEvent= CallObservationEndedEv
1755358: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:Set consultCallMediaID to null
1755359: Aug 05 10:04:09.049 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2037,Thread priority=5,Time=1
1755360: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, transfer(9002, consultCall)
1755361: Aug 05 10:04:09.049 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Thread=MIVR_SS_TEL_TPG_EXE-41-2030,Thread priority=5,Time=2145
1755362: Aug 05 10:04:09.049 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755363: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Agent processSessionTalkingMsg 1549/1 agent_2 being ignored because RmCm contact is null
1755364: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2030,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,145,Exception=null
1755365: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:289 
1755366: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: AVAILABLE PrevStateSet:true
1755367: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2037,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755368: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1755369: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755370: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755371: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2038,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-389
1755372: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2038,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-389,Original thread priority=null,Time=null,Exception=null
1755373: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2038-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1755374: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755375: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2038-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755376: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755377: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got CiscoTermConnSelectChangedEv MCB_0052,  events on the AddressCallObserver.
1755378: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE-41-2039,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377
1755379: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TPG_EXE,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE-41-2039,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-377,Original thread priority=null,Time=null,Exception=null
1755380: Aug 05 10:04:09.052 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2038,Thread priority=5,Time=0
1755381: Aug 05 10:04:09.052 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2039-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755382: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2038,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755383: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2039-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755384: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got CiscoTermConnSelectChangedEv MCB_0052,  events on the AddressCallObserver.
1755385: Aug 05 10:04:09.052 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2039,Thread priority=5,Time=1
1755386: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2039,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755387: Aug 05 10:04:09.055 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052
1755388: Aug 05 10:04:09.055 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755389: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
Unknown event1548/1
Unknown event1548/1
1755390: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755391: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
CiscoTransferStartEv 1548/1
1755392: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7-UNK:processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 16778764[1548/1]
1755393: Aug 05 10:04:09.055 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2018-CALL_TRANSFER_START:0052,Thread priority=5,Time=0
1755394: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7-UNK:Agent.processNullController(16778764 [1548/1], 16778765 [1549/1])
1755395: Aug 05 10:04:09.055 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755396: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2018-CALL_TRANSFER_START:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755397: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755398: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1549/1 9002
1755399: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755400: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:contactInfo is null
1755401: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755402: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755403: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755404: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755405: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:classifyCall 1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null Type:PrimaryConsult(1)
1755406: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2019-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755407: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:Agent.processNullController(16778764 [1548/1], 16778765 [1549/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem
1755408: Aug 05 10:04:09.056 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755409: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755410: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2019-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755411: Aug 05 10:04:09.056 WAT %MIVR-SS_CM-7-UNK:Setting the rcvdCiscoTransferStart flag to true
1755412: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755413: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755414: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got CiscoTransferStartEv,  events on the AddressCallObserver.
1755415: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060
1755416: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755417: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=0
1755418: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2019,Thread priority=5,Time=1
1755419: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755420: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2019,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755421: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2016-CALL_TRANSFER_START:0060,Thread priority=5,Time=1
1755422: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755423: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2016-CALL_TRANSFER_START:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755424: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755425: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
1755426: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755427: Aug 05 10:04:09.058 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755428: Aug 05 10:04:09.058 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755429: Aug 05 10:04:09.059 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755430: Aug 05 10:04:09.059 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1755431: Aug 05 10:04:09.059 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2017-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1755432: Aug 05 10:04:09.059 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060
1755433: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2017-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755434: Aug 05 10:04:09.060 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=2
1755435: Aug 05 10:04:09.060 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2016,Thread priority=5,Time=3
1755436: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2016,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1755437: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got CiscoTransferStartEv,  events on the AddressCallObserver.
1755438: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755439: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755440: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, got TransferStart event, and final call 1548/1 is the same as the consult call, Transferred call in event (P1-CCXAxl_1) GCID=(1,1549)->ACTIVE
1755441: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=4
1755442: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755443: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1755444: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755445: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=3
1755446: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1755447: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2022-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1755448: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, got TransferStart event, and final call 1548/1 is the same as the consult call, Transferred call in event (P1-CCXAxl_1) GCID=(1,1549)->ACTIVE
1755449: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2022-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755450: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=3
1755451: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got ConnDisconnectedEv 9002:PT-HBNG-Internal:1, CallCtlConnDisconnectedEv 9002:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1755452: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755453: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1755454: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755455: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2022,Thread priority=5,Time=0
1755456: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2025-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755457: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2022,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755458: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2025-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755459: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got TermConnDroppedEv MCB_0052, CallCtlTermConnDroppedEv MCB_0052, ConnDisconnectedEv 0052:PT-HBNG-Internal:1, CallCtlConnDisconnectedEv 0052:PT-HBNG-Internal:1, CallInvalidEv,  events on the AddressCallObserver.
1755460: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2025,Thread priority=5,Time=1
1755461: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2017,Thread priority=5,Time=4
1755462: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2025,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755463: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Time=2
1755464: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755465: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=3
1755466: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1755467: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
CiscoCallChangedEv 1549/1
1755468: Aug 05 10:04:09.063 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755469: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755470: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755471: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnEstablishedEv 1548/1
Unknown event1548/1
TermConnActiveEv 1548/1
CallCtlTermConnTalkingEv 1548/1
1755472: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Called Address in processCallCtlConnEstablishedEv :9002
1755473: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Start process if getting uniqueID
1755474: Aug 05 10:04:09.063 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2024-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755475: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2024-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755476: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Protocol Call Ref = null
1755477: Aug 05 10:04:09.063 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052
1755478: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got CallObservationEndedEv,  events on the AddressCallObserver.
1755479: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2017,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1755480: Aug 05 10:04:09.063 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755481: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:RmCm contact is not null
1755482: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:AppContact is not null
1755483: Aug 05 10:04:09.064 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2024,Thread priority=5,Time=1
1755484: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755485: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2024,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755486: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16778764 [1548/1], address 9002, calling party 0052, and called party 9002
1755487: Aug 05 10:04:09.064 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755488: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755489: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1755490: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1755491: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16778764 [1548/1] and agent null being ignored because orig isn't a logged in agent
1755492: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 16778764 [1548/1] and agent agent_2
1755493: Aug 05 10:04:09.064 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2023-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1755494: Aug 05 10:04:09.064 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755495: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1548/1 9002
1755496: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2023-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755497: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:RmCm contact 16778764 [1548/1] has internal type IAQ, contact type: IAQ for agent agent_2
1755498: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:AddressCallObserver:ConnCreatedEv: Outbound call
1755499: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755500: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755501: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:classifyCall 1548/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:0052 Type:IAQ(Normal)
1755502: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:AddressCallObserver:ConnCreatedEv: returning since this ConnCreated event is for the remote endpoint
1755503: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 16778764 [1548/1] and agent agent_2  and connection state of calledAddress(9002) is 51
1755504: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:snum = 0060, addr.getName = 9002
1755505: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1755506: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060
1755507: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got TermConnDroppedEv MCB_0052, CallCtlTermConnDroppedEv MCB_0052, ConnDisconnectedEv 0052:PT-HBNG-Internal:1, CallCtlConnDisconnectedEv 0052:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1755508: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1755509: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2023,Thread priority=5,Time=1
1755510: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755511: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv, CallID 16778764[1548/1] and Rsrc: agent_2; CiscoCall.getCurrentCallingAddress returned: 0060
1755512: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2023,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755513: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755514: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv, CallID 16778764[1548/1] and Rsrc: agent_2; current calling device id is a CTI port. calling number from appContact: 0060
1755515: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755516: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Start process if getting uniqueID
1755517: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ)
1755518: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionActiveMsg(SessionActiveMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ))
1755519: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CONN_CREATED:0060,Thread priority=5,Time=0
1755520: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING
1755521: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Just before processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID
1755522: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionActiveMsg: CallEventData contains: eventReasonCode=-1
1755523: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .addActiveCall(1548/1)
1755524: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CONN_CREATED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755525: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2020-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1755526: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, Connection to new destination CREATED, new dest: 9002
1755527: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2020-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755528: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=0
1755529: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got ConnConnectedEv 9002:PT-HBNG-Internal:1, CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1755530: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755531: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING
1755532: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2020,Thread priority=5,Time=1
1755533: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Protocol Call Ref = 000000000000060C02983BE100000000
1755534: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052
1755535: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755536: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755537: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2020,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755538: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:RmCm contact is not null
1755539: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:AppContact is not null - setting Original Protocol call ref
1755540: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755541: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 16778764 [1548/1] and agent agent_2
1755542: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755543: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755544: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755545: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755546: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2026-CALL_TRANSFER_END:0052,Thread priority=5,Time=1
1755547: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Agent.createGenericAgentCallContact(1548/1, CONTACT_RECEIVED)
1755548: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755549: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Enter defineStub() for a Contact, type=Cisco Agent Call, implId=1548/1
1755550: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2026-CALL_TRANSFER_END:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755551: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:ContactStubImpl is constructed, id=290,type=Cisco Agent Call,impl id=1548/1
1755552: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1548/1 9002
1755553: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Leave defineStub(), a ContactStub has been created, type=Cisco Agent Call, implId=1548/1, id=290
1755554: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755555: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7-UNK:AgentCallContact 290 and implId 1548/1 moved to Received state
1755556: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setState(), old state=null, new state=CALL_RECEIVED
1755557: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setToInitiatedReceived(), old state=null, new state=CALL_RECEIVED
1755558: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:RmCm contact 16778764 [1548/1] has internal type IAQ, contact type: IAQ for agent agent_2
1755559: Aug 05 10:04:09.066 WAT %MIVR-CHANNEL_MGR-7-UNK:ChMgrImpl::defineStub() - defining channel stub ...
1755560: Aug 05 10:04:09.066 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactReceived() called.
1755561: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED
1755562: Aug 05 10:04:09.066 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755563: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_RECEIVED,Thread priority=5,Time=0
1755564: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755565: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755566: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:classifyCall 1548/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:0052 Type:IAQ(Normal)
1755567: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_RECEIVED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755568: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactReceived().  contactTypeName is Cisco Agent Call , Contact class : com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1755569: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactReceived() getReportingProperty : false contact classa type : com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1755570: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755571: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::ChannelStubImpl - Channel created successfully,id-100
1755572: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-UNK:ChannelStubImpl::setState() -id=100 setting channel state to IDLE
1755573: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755574: Aug 05 10:04:09.067 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=1
1755575: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755576: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755577: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755578: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1755579: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1755580: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755581: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed unknown ---> IDLE for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IDLE,pendingState=null,groupId=,locked=false]
1755582: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755583: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=unknown,New state=IDLE
1755584: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnEstablishedEv 1548/1
1755585: Aug 05 10:04:09.067 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter addChannel()
1755586: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Called Address in processCallCtlConnEstablishedEv :9002
1755587: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Start process if getting uniqueID
1755588: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:requestChannelLock - locking this channel
1755589: Aug 05 10:04:09.067 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755590: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleInUseTransition - channel state changed IDLE ---> IN_USE for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=true]
1755591: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RmCm contact is not null
1755592: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:AppContact is not null
1755593: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16778764 [1548/1], address 0052, calling party 0052, and called party 9002
1755594: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IDLE,New state=IN_USE
1755595: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleUseTransition - unlocking this channel
1755596: Aug 05 10:04:09.068 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2027-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755597: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1755598: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleInUseTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=false]
1755599: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1755600: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave addChannel()
1755601: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter addChannel()
1755602: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave addChannel()
1755603: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Enter addContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
1755604: Aug 05 10:04:09.068 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_RECEIVED,channels=[Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755605: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Leave addContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
1755606: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setToInitiatedReceived(), new state=CALL_RECEIVED
1755607: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setState(), new state=CALL_RECEIVED
1755608: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setImplId()
1755609: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Enter changeImplIdCache(), id=290, type=Cisco Agent Call, old implId=1548/1, new implId=1548/1
1755610: Aug 05 10:04:09.068 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_RECEIVED,channels=[Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755611: Aug 05 10:04:09.068 WAT %MIVR-SS_RTR-7-UNK:contactChannelsAdded(). Ignored.
1755612: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setImplId()
1755613: Aug 05 10:04:09.068 WAT %MIVR-SS_CM-7-UNK:AgentCallContact 290 and implId 1548/1 moved to Answered state
1755614: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setState(), old state=CALL_RECEIVED, new state=CALL_ANSWERED
1755615: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16778764 [1548/1] and agent null being ignored because orig isn't a logged in agent
1755616: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755617: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlConnDisconnectedEv1549/1
1755618: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755619: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlTermConnDroppedEv 1549/1
Unknown event1549/1
CallCtlConnDisconnectedEv1549/1
CallInvalidEv 1549/1
1755620: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 16778765 [1549/1] and agent agent_2
1755621: Aug 05 10:04:09.068 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755622: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1549/1 9002
1755623: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:contactInfo is null
1755624: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755625: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755626: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755627: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755628: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:classifyCall 1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null Type:PrimaryConsult(1)
1755629: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:16778765 [1549/1]
1755630: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755631: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
1755632: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755633: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnDisconnectedEv1548/1
1755634: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755635: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
1755636: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755637: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnEstablishedEv 1548/1
1755638: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Called Address in processCallCtlConnEstablishedEv :9002
1755639: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Start process if getting uniqueID
1755640: Aug 05 10:04:09.069 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755641: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RmCm contact is not null
1755642: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:AppContact is not null
1755643: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16778764 [1548/1], address 0060, calling party 0052, and called party 9002
1755644: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Called Address returned from JTAPI :9002
1755645: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Current Called Address returned from JTAPI :9002
1755646: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16778764 [1548/1] and agent null being ignored because orig isn't a logged in agent
1755647: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755648: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
CiscoTransferEndEv 1548/1
1755649: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 16778764[1548/1]
1755650: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1755651: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_RECEIVED,channels=[Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=null,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755652: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setToAccepted(), old state=CALL_RECEIVED, new state=CALL_ANSWERED
1755653: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setToAccepted(), new state=CALL_ANSWERED
1755654: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_RECEIVED,channels=[Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755655: Aug 05 10:04:09.069 WAT %MIVR-SS_RTR-7-UNK:contactAccepted(). Ignored.
1755656: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setState(), new state=CALL_ANSWERED
1755657: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:getChannel(), try to get channel base class is =com.cisco.wf.subsystems.rmcm.ICDChannel
1755658: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_RECEIVED,channels=[Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755659: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:getChannel(), return channel:Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]
1755660: Aug 05 10:04:09.069 WAT %MIVR-SS_CM-7-UNK:ICDContactAdapter created with ID 290, App FW contact 290, and RmCm contact 16778764 [1548/1]
1755661: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter addChannel()
1755662: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755663: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave addChannel()
1755664: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter addChannel()
1755665: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave addChannel()
1755666: Aug 05 10:04:09.069 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setICDContactAdapter(290) from 289
1755667: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755668: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChMgrImpl::defineStub() - defining channel stub ...
1755669: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::ChannelStubImpl - Channel created successfully,id--1
1755670: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755671: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChannelStubImpl::setState() -id=-1 setting channel state to IDLE
1755672: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed unknown ---> IDLE for-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=IDLE,pendingState=null,groupId=,locked=false]
1755673: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755674: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel id=-1,Channel implementation id=-1,Old state=unknown,New state=IDLE
1755675: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChannelStubImpl::setState() -id=-1 setting channel state to IDLE
1755676: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755677: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state did not change-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=IDLE,pendingState=null,groupId=,locked=false]
1755678: Aug 05 10:04:09.070 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter addChannel()
1755679: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:requestChannelLock - locking this channel
1755680: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755681: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2027-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755682: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755683: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got CiscoTransferEndEv,  events on the AddressCallObserver.
1755684: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060
1755685: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleInUseTransition - channel state changed IDLE ---> IN_USE for-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=IN_USE,pendingState=null,groupId=,locked=true]
1755686: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755687: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2027,Thread priority=5,Time=4
1755688: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel id=-1,Channel implementation id=-1,Old state=IDLE,New state=IN_USE
1755689: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleUseTransition - unlocking this channel
1755690: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleInUseTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=IN_USE,pendingState=null,groupId=,locked=false]
1755691: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2027,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1755692: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755693: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755694: Aug 05 10:04:09.070 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave addChannel()
1755695: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755696: Aug 05 10:04:09.070 WAT %MIVR-SS_RTR-7-UNK:contactChannelsAdded(). Ignored.
1755697: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2021-CALL_TRANSFER_END:0060,Thread priority=5,Time=0
1755698: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1755699: Aug 05 10:04:09.070 WAT %MIVR-SS_RM-7-UNK:Session 4000000306 .answerContact(289, 290) in TermConnActiveEv for call 16778764 [1548/1] and agent agent_2
1755700: Aug 05 10:04:09.070 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setSessionId(4000000306) from 4000000306
1755701: Aug 05 10:04:09.070 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setSeqNum(1) from 1
1755702: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755703: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2021-CALL_TRANSFER_END:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755704: Aug 05 10:04:09.070 WAT %MIVR-SS_CM-7-UNK:ContactMgr.replaceAppContactsInSession(289, 290, 4000000306)
1755705: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755706: Aug 05 10:04:09.070 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.replaceContact(JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false],CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],null) - id=001-0xee6b2932
1755707: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755708: Aug 05 10:04:09.070 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1755709: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755710: Aug 05 10:04:09.071 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
1755711: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.replaceContact().removeContact(JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]) - id=001-0xee6b2932
1755712: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755713: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Enter setSession(session=null,seqNum=-1,frozen=false), with Contact id=289
1755714: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:ICDContactAdapter 289 : ContactSessionChanged received for App FW contact 289, iefSourceContact is 16778764 [1548/1] (260)
1755715: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null
1755716: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANSWERED,channels=[ICD JTAPI Call Control Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=null,seqNum=-1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755717: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Leave setSession(), with Contact id=289
1755718: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:contactSessionChanged(). Ignored.
1755719: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7-UNK:Contact removed: JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] (1 contacts) - id=001-0xee6b2932
1755720: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Enter setSession(session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,frozen=false), with Contact id=290
1755721: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactRemoved() called.
1755722: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:ICDContactAdapter 290 : ContactSessionChanged received for App FW contact 290, iefSourceContact is 16778764 [1548/1] (260)
1755723: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null
1755724: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755725: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755726: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Leave setSession(), with Contact id=290
1755727: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:contactSessionChanged(). Ignored.
1755728: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7-UNK:Contact added: CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] (2 contacts) - id=001-0xee6b2932
1755729: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setAppContact(290) from 289
1755730: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Agent.getCallingNumber(): set calling number 0052 to Unknown for contact 290
1755731: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Agent.getCallingNumber(): set calling number 0060 to Unknown for contact 289
1755732: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Setting ANI of App contact 290 from Unknown to Unknown in TermConnActiveEv for call 16778764 [1548/1] and agent agent_2
1755733: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1755734: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Agent.getCallingNumber(): set calling number 0060 to Unknown for contact 289
1755735: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED
1755736: Aug 05 10:04:09.071 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755737: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:getChannel(), try to get channel base class is =com.cisco.wf.subsystems.rmcm.ICDChannel
1755738: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755739: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:getChannel(), return channel:Channel[type=Cisco ICD Channel,id=100,implId=100,active=true,state=IN_USE]
1755740: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755741: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactAdded() called.
1755742: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755743: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Resource.getContactXferredBetweenSameAgentExtns is returning FALSE
1755744: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:ContactInfo 16778764 [1548/1] .setIsConnected(true)
1755745: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .addConnectedResource(agent_2)
1755746: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED
1755747: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] has connectedResources: [0052, agent_2]
1755748: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755749: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Not setting the calling number of appContact to 0052 because its a CTI Port
1755750: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setHandled()
1755751: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1755752: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2021,Thread priority=5,Time=1
1755753: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290: isHandled=true
1755754: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setHandled()
1755755: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .dequeueAll(CONNECTED_TO_RESOURCE)
1755756: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getResourceFromContact(1548/1) returns 0052
1755757: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact290
1755758: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getResourceFromContact(1548/1) returns 0052
1755759: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(1548/1) removing resource 0052
1755760: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processConnectedEvReqMsg(16778764 [1548/1], agent_2, IAQ, Mon Aug 05 10:04:09 WAT 2013)
1755761: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2028-CALL_EVENT_LOG:0060,Thread priority=5,Time=2
1755762: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2021,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755763: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1755764: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=0
1755765: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2028-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755766: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Time=0
1755767: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED
1755768: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755769: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755770: Aug 05 10:04:09.072 WAT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 0052
1755771: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactHandled() called.
1755772: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1548/1] 16778764 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type IAQ session 4000000306 session seq num 1
1755773: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED
1755774: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755775: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755776: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755777: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=1
1755778: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755779: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755780: Aug 05 10:04:09.072 WAT %MIVR-SS_RM-7-UNK:CTI ports: 0060:null 0029:null 0028:null 0059:null 0027:null 0058:null 0026:null 0057:null 0025:null 0056:null 0024:null 0055:null 0023:null 0054:null 0022:null 0053:null 0021:null 0052:null 0020:null 0051:null 0019:null 0018:null 0049:null 0017:null 0048:null 0016:null 0047:null 0015:null 0046:null 0014:null 0045:null 0013:null 0044:null 0012:null 0043:null 0011:null 0010:null 0042:null 0041:null 0040:null 0039:null 0038:null 0037:null 0036:null 0035:null 0034:null 0033:null 0032:null 0031:null 0030:null 
1755781: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact290
1755782: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_ADDED,Thread priority=5,Time=1
1755783: Aug 05 10:04:09.072 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1755784: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_ADDED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755785: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, got TransferEnd event, finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart: false
1755786: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=1
1755787: Aug 05 10:04:09.072 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1755788: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=1
1755789: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755790: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .removeConnectedResource(0052)
1755791: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755792: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755793: Aug 05 10:04:09.072 WAT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 16778764, resource: agent_2, ESD: 1 Contact Type:IAQ
1755794: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread priority=5,Time=0
1755795: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=-1,lastContactSeqNum=1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755796: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755797: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] has connectedResources: [agent_2]
1755798: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got CiscoTransferEndEv,  events on the AddressCallObserver.
1755799: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755800: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactHandled().  contactTypeName is Cisco Agent Call
1755801: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactHandled() getReportingProperty : false contact classa type : com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1755802: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1755803: Aug 05 10:04:09.073 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013
1755804: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Call.transferAnswered(9002) JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]
1755805: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755806: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755807: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755808: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1755809: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Call.transferring(9002) JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]
1755810: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=1
1755811: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processDequeueReqMsg(16778764 [1548/1], -1, true, CONNECTED_TO_RESOURCE, IAQ, Mon Aug 05 10:04:09 WAT 2013, -1)
1755812: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1755813: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755814: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1755815: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7-UNK:contactConnectAcknowledged(). Ignored.
1755816: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.dequeueContact(16778764 [1548/1], -1, true, CONNECTED_TO_RESOURCE, IAQ, Mon Aug 05 10:04:09 WAT 2013, -1)
1755817: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
1755818: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 New State:IN_SESSION Old State:RESERVED Reason code:0
1755819: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .removeFromAllCQs()
1755820: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2028,Thread priority=5,Time=3
1755821: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7-UNK:ContactConnected: Decrement overall num waiting for ct: 16778764
1755822: Aug 05 10:04:09.073 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013
1755823: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED
1755824: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE
1755825: Aug 05 10:04:09.073 WAT %MIVR-SS_ROUTEANDQUEUE-7-UNK:Returning Voice Call Interruptible flag as true
1755826: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1548/1] 16778764 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 4000000306 session seq num 1
1755827: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2028,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1755828: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=1
1755829: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1755830: Aug 05 10:04:09.073 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755831: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 1548/1
1755832: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:Contact with contact id 290 dequeued successfully
1755833: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0
1755834: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact290
1755835: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060
1755836: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7-UNK:ContactConnected, setting longest currently waiting ct:null
1755837: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-CALL_EV:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755838: Aug 05 10:04:09.073 WAT %MIVR-CRA_HRDM-7-UNK:contactConnected - contactID: 16778764, sessionSeqNr: 1, sessionID: 4000000306, nodeID: 1
1755839: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
1755840: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcDisconnectedEvReqMsg(16778764 [1548/1], 0052, IAQ, acmiCallType -1, Mon Aug 05 10:04:09 WAT 2013)
1755841: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2029-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1755842: Aug 05 10:04:09.073 WAT %MIVR-SS_ROUTEANDQUEUE-7-UNK:Returning Voice Call Interruptible flag as true
1755843: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755844: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755845: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1548/1] 16778764 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 0052 contact type IAQ session 4000000306 session seq num 1
1755846: Aug 05 10:04:09.073 WAT %MIVR-CRA_HRDM-7-UNK:RSRC in table 29
1755847: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755848: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755849: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,1>)
1755850: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:290 
1755851: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: AVAILABLE PrevStateSet:true
1755852: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:CRDR added QUEUE time: 12 starttime= 1375693436394
1755853: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getCQDRTable(<16778764,1>)
1755854: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2026,Thread priority=5,Time=9
1755855: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1755856: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1755857: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ cause:DEFAULT)
1755858: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, got TransferStart event, and final call 1548/1 is the same as the consult call, Transferred call in event (P1-CCXAxl_1) GCID=(1,1549)->INVALID
1755859: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:CQDR added QUEUE time: 12 starttime= 1375693436394
1755860: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755861: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ cause:DEFAULT))
1755862: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2029-CALL_EVENT_LOG:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1755863: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=18
1755864: Aug 05 10:04:09.074 WAT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: agent_2, new state: IN_SESSION
1755865: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- origProtocolCallRef=null
1755866: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- destProtocolCallRef=null
1755867: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:contactConnected - destination already present, destinationtype:2
1755868: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:contactConnected - not preview outbound
1755869: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, got TransferEnd event, finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart: false
1755870: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755871: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=2
1755872: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755873: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:ContactInfo 16778764 [1548/1] .setIsHeld(false)
1755874: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755875: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1755876: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:290 
1755877: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: AVAILABLE PrevStateSet:true
1755878: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1755879: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null)
1755880: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent agent_2.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null))
1755881: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .removeActiveCall(1549/1)
1755882: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent agent_2.processSessionTerminatedMsg Handle TermConnDroppedEv for PRIMARY_CONSULT [1549/1]
1755883: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .removeActiveCall(1549/1)
1755884: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1755885: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1755886: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:Setting the rcvdTermConnDropped flag to true
1755887: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:290 
1755888: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: AVAILABLE PrevStateSet:true
1755889: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1755890: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:1549/1)
1755891: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755892: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:1549/1] being ignored because RmCm contact is null
1755893: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionTransferEndMsg (Original Contact:1548/1 Consult Contact:1549/1 Transfer Success:true)
1755894: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionTransferEndMsg(SessionTransferEndMsg (Original Contact:1548/1 Consult Contact:1549/1 Transfer Success:true))
1755895: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
1755896: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=18,Exception=null
1755897: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2026,Thread priority=5,Original Thread=null,Original thread priority=null,Time=9,Exception=null
1755898: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-TERM_CONN_EV:0052,Thread priority=5,Time=11
1755899: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 Got CallObservationEndedEv,  events on the AddressCallObserver.
1755900: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-TERM_CONN_EV:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=11,Exception=null
1755901: Aug 05 10:04:09.075 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged -: offset= 3600000
1755902: Aug 05 10:04:09.075 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged - resource: 39, new state: 4
1755903: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnectedEvent
1755904: Aug 05 10:04:09.075 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755905: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9002:false
1755906: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1)
1755907: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9002:false
1755908: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:calculating masks for callId :16778764
1755909: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7-UNK: Conn state = 88  Term State =98
1755910: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7-UNK: Conn state = 88  Term State =98
1755911: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:addRemasksForCall All Masks [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1755912: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, connectionCallID: 16778764, lineType: 3, monitoredDeviceDN: 9002, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 1, answeringDeviceID: 9002, callingDeviceID: 0052, calledDeviceID: 9002, lastRedirectDeviceID: 0052, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73 } to outboundQ
1755913: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: Got contact connected event
1755914: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1755915: Aug 05 10:04:09.075 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: Posting ContactConnected for 1548/1
1755916: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1755917: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1755918: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 16778764 Contact Type:IAQ
1755919: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 16778764 ConfToRPData size is 0
1755920: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7-UNK:ContactDequeuedAll Decrement num waiting for ct: 16778764 CSQ:1
1755921: Aug 05 10:04:09.075 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2029,Thread priority=5,Time=1
1755922: Aug 05 10:04:09.075 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755923: Aug 05 10:04:09.075 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Time=2
1755924: Aug 05 10:04:09.075 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755925: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755926: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755927: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013
1755928: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013
1755929: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755930: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755931: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755932: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755933: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755934: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755935: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1755936: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755937: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755938: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755939: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1
1755940: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1755941: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1755942: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755943: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=null,Listener=null
1755944: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755945: Aug 05 10:04:09.077 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755946: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755947: Aug 05 10:04:09.077 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755948: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1755949: Aug 05 10:04:09.077 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755950: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755951: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755952: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1755953: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755954: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1755955: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755956: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755957: Aug 05 10:04:09.078 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT }
1755958: Aug 05 10:04:09.078 WAT %MIVR-CRA_HRDM-7-UNK:writeASDRToDatabase
1755959: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755960: Aug 05 10:04:09.078 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755961: Aug 05 10:04:09.078 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] } 
1755962: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1755963: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755964: Aug 05 10:04:09.078 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 
1755965: Aug 05 10:04:09.079 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755966: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755967: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got rsrcStateChangedEvent
1755968: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = agent_2, agentExtension = 9002, agentID_Long = agent_2 } to outboundQ
1755969: Aug 05 10:04:09.079 WAT %MIVR-SS_OB-7-UNK:Posting OutboundRsrcStateChangedMsg for agent_2
1755970: Aug 05 10:04:09.079 WAT %MIVR-SS_OB-7-UNK:OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:4, csqID:1) 
1755971: Aug 05 10:04:09.079 WAT %MIVR-SS_OB-7-UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2, state:4
1755972: Aug 05 10:04:09.079 WAT %MIVR-CRA_HRDM-7-UNK:contactDequeuedAll - contactID: 16778764, sessionSeqNr: 1, sessionID: 4000000306, nodeID: 1
1755973: Aug 05 10:04:09.079 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,1>)
1755974: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactDequeuedAllEvent
1755975: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1755976: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: Setting flag to mandatorily pass {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16778764, eventCause: 65535, appId: -1, CSDID: -1} to BM clients
1755977: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16778764, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ
1755978: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: Got contact dequeuedAll event
1755979: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1755980: Aug 05 10:04:09.079 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2029,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1755981: Aug 05 10:04:09.079 WAT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: agent_2, new state: IN_SESSION_PENDING_WORK
1755982: Aug 05 10:04:09.079 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-390,Thread priority=5
1755983: Aug 05 10:04:09.079 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged -: offset= 3600000
1755984: Aug 05 10:04:09.079 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_ANSWERED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=STARTED,active=true,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755985: Aug 05 10:04:09.079 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11415,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-390
1755986: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1755987: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11415,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-390,Original thread priority=null,Time=null,Exception=null
1755988: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1755989: Aug 05 10:04:09.080 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged - resource: 39, new state: 7
1755990: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013
1755991: Aug 05 10:04:09.080 WAT %MIVR-LIB_MEDIA-7-RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method Name=setInputProperties(),HOST NAME=10.0.2.7,PORT NUMBER=24944,PACKET SIZE=20
1755992: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013
1755993: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Thread=MIVR_SS_TEL_TPG_EXE-41-2018,Thread priority=5,Time=25
1755994: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1755995: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 gets TermConnDroppedEv, meta code:134, cause code:100
1755996: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1755997: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, TerminalConnection to Terminal: MCB_0052 is DROPPED, 1548/1, call transferring, Redirecting:false
1755998: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11415-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1755999: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=false]
1756000: Aug 05 10:04:09.080 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756001: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:Enter setState(), old state=CALL_ANSWERED, new state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true]
1756002: Aug 05 10:04:09.080 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756003: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:Enter setToFinalState(), old state=CALL_ANSWERED, new state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true]
1756004: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289: SET.0 = ['Cisco CTI Port Group #6'.0(1), 'Cisco Media Channel Group #0'.44(1), 'Cisco Unified CCX Ports'.197(1)]
1756005: Aug 05 10:04:09.080 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1756006: Aug 05 10:04:09.080 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(true) - id=100, dynamic
1756007: Aug 05 10:04:09.080 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=196 parId=0 -> setInputProperties: payloadType-4
1756008: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE
1756009: Aug 05 10:04:09.080 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=196 parId=0 -> >>>>>setSockRTP: port=24944 is in use, driver picked a different port=24944
1756010: Aug 05 10:04:09.080 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756011: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1756012: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 getLocalSource() of RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=null,remote src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=null,local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]] returns 24944
1756013: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756014: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756015: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-391,Thread priority=5
1756016: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11415-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756017: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got rsrcStateChangedEvent
1756018: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = agent_2, agentExtension = 9002, agentID_Long = agent_2 } to outboundQ
1756019: Aug 05 10:04:09.080 WAT %MIVR-SS_OB-7-UNK:Posting OutboundRsrcStateChangedMsg for agent_2
1756020: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]   <- CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756021: Aug 05 10:04:09.080 WAT %MIVR-SS_OB-7-UNK:OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:7, csqID:-1) 
1756022: Aug 05 10:04:09.080 WAT %MIVR-SS_OB-7-UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2, state:7
1756023: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 0A                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 FF FF FF FF   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   00 49 00 4C 00 49 00 03  .......L.I.L.I..
0030: 00 16 19 05 39 30 30 32   00 1B 05 30 30 35 32 00  ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C   05 39 30 30 32 00 1E 05  ..0052...9002...
0050: 39 30 30 32 00                                     9002.

1756024: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 16778764 } 
1756025: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11415,Thread priority=5,Time=2
1756026: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11415,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756027: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-390,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11415
1756028: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-390,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11415,Original thread priority=null,Time=null,Exception=null
1756029: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48019,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1756030: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48019,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1756031: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1756032: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756033: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756034: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-392,Thread priority=5
1756035: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48019-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756036: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48019-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756037: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]   <- CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756038: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 0A                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 FF FF FF FF   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   00 49 00 4C 00 49 00 03  .......L.I.L.I..
0030: 00 16 19 05 39 30 30 32   00 1B 05 30 30 35 32 00  ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C   05 39 30 30 32 00 1E 05  ..0052...9002...
0050: 39 30 30 32 00                                     9002.

1756039: Aug 05 10:04:09.082 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 16778764 } 
1756040: Aug 05 10:04:09.082 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48019,Thread priority=5,Time=2
1756041: Aug 05 10:04:09.082 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48019,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756042: Aug 05 10:04:09.082 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48019
1756043: Aug 05 10:04:09.082 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48019,Original thread priority=null,Time=null,Exception=null
1756044: Aug 05 10:04:09.082 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1756045: Aug 05 10:04:09.082 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1756046: Aug 05 10:04:09.082 WAT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16778764, resource: 0052 Contact Type:IAQ
1756047: Aug 05 10:04:09.082 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013
1756048: Aug 05 10:04:09.082 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61310,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1756049: Aug 05 10:04:09.086 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 MediaOpenLogicalChannelEv:payloadType=4,packetSize=20,setting CiscoRTPParams10.0.2.7/24944 to MCB_0060
1756050: Aug 05 10:04:09.087 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(true) - id=44, non-dynamic
1756051: Aug 05 10:04:09.087 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61310,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1756052: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013
1756053: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756054: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Time=2
1756055: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1756056: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61310-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=6
1756057: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE
1756058: Aug 05 10:04:09.087 WAT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 16778764, resource: 0052 Contact Type:IAQ because resource is a CTI port
1756059: Aug 05 10:04:09.087 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756060: Aug 05 10:04:09.087 WAT %MIVR-CRA_HRDM-7-UNK:contactRsrcDisconnected - contactID: 16778764, sessionSeqNr: 1, sessionID: 4000000306, nodeID: 1, resource: 0052
1756061: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013
1756062: Aug 05 10:04:09.087 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2018,Thread priority=5,Original Thread=null,Original thread priority=null,Time=25,Exception=null
1756063: Aug 05 10:04:09.088 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1756064: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1756065: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756066: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756067: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1756068: Aug 05 10:04:09.088 WAT %MIVR-CRA_HRDM-7-UNK:contactRsrcDisconnected - resource not of type Resource
1756069: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756070: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-390
1756071: Aug 05 10:04:09.088 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61310-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1756072: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=NOTIFY,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-390,Original thread priority=null,Time=null,Exception=null
1756073: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756074: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7-THREAD_PRIORITY_CHANGED:Thread priority changed: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread priority=7,Original thread priority=5
1756075: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=null,Listener=null
1756076: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=NOTIFY,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null
1756077: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=15
1756078: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(false) - id=0
1756079: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=2
1756080: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=0,state=IN_USE,pendingState=null,groupId=6,locked=false]
1756081: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=2,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1756082: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195-NOTIFY_IDLE,Thread priority=7,Time=1
1756083: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=5,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1756084: Aug 05 10:04:09.088 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=15,Exception=null
1756085: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=false]
1756086: Aug 05 10:04:09.088 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
1756087: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.call.CallControlChannel,Channel Type=Cisco CTI Port,Channel id=0,Channel implementation id=0052,Old state=IN_USE,New state=IDLE
1756088: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060
1756089: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756090: Aug 05 10:04:09.088 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]   <- CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756091: Aug 05 10:04:09.088 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756092: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - locking this channel
1756093: Aug 05 10:04:09.088 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1756094: Aug 05 10:04:09.088 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1756095: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1756096: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7-UNK:call control channel idle event (id:0052)
1756097: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:agent_2
1756098: Aug 05 10:04:09.089 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756099: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1756100: Aug 05 10:04:09.089 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 0A                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 FF FF FF FF   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   00 49 00 4C 00 49 00 03  .......L.I.L.I..
0030: 00 16 19 05 39 30 30 32   00 1B 05 30 30 35 32 00  ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C   05 39 30 30 32 00 1E 05  ..0052...9002...
0050: 39 30 30 32 00                                     9002.

1756101: Aug 05 10:04:09.089 WAT %MIVR-SS_CM-7-UNK:CTIPort.setState(id=0): new state: 2 old state: 1
1756102: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - state change recvd from: ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=true]
1756103: Aug 05 10:04:09.093 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread priority=5,Time=0
1756104: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195-NOTIFY_IDLE,Thread priority=7,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756105: Aug 05 10:04:09.093 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756106: Aug 05 10:04:09.093 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 RTPInputStartedEv:bitRate=R5_3,localHost=10.0.2.7,localPort=24944,payloadType=G711ULAW64K,packetSize=20,echoCancellation=true
1756107: Aug 05 10:04:09.093 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=5
1756108: Aug 05 10:04:09.093 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1756109: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 16778764 } 
1756110: Aug 05 10:04:09.093 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=6,Listener Class=null,Listener=null
1756111: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcDiconnectedEvent
1756112: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1756113: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756114: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:contact for which the RTP msg is for this contact : Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:290
1756115: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:rtpCodec from the RTP msg is 3
1756116: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7-UNK:calculating masks for callId :16778764
1756117: Aug 05 10:04:09.093 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61310,Thread priority=5,Time=12
1756118: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - channel changed from: IN_USE ---> IDLE for-GroupStub[channelClass=com.cisco.crs.jtapi.JTAPICallControlChannel,type=Cisco CTI Port,id=6,name=6,state=IN_SERVICE,channel=10]
1756119: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - No Group state change - channel state changed from InUse --> Idle
1756120: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - calling async.release() to make channel available
1756121: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - new=null
1756122: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco CTI Port Group #6'.0(1)(1)]
1756123: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:setPermits - setting permits to: null
1756124: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits - releasing: 'Cisco CTI Port Group #6'.0(1)(1)
1756125: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock - unlocking this channel
1756126: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock() - channel lock releasedChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=false]
1756127: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289: SET.1 = ['Cisco Media Channel Group #0'.44(1), 'Cisco Unified CCX Ports'.197(1)]
1756128: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Enter removeContactStub(), id=289, type=Cisco JTAPI Call, implId=1548/1
1756129: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Leave removeContactStub(), id=289, type=Cisco JTAPI Call, implId=1548/1
1756130: Aug 05 10:04:09.094 WAT %MIVR-APP_MGR-7-UNK:Task: 26000000345 is no longer managing contact: JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=true,disconnecting=false]
1756131: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:Delaying posting of final event for 5000 msecs
1756132: Aug 05 10:04:09.094 WAT %MIVR-SS_RM-7-UNK:isIAQ_CONSULT_CONTACT is set to false
1756133: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6
1756134: Aug 05 10:04:09.094 WAT %MIVR-SS_RM-7-UNK: Conn state = 88  Term State =98
1756135: Aug 05 10:04:09.094 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61310,Thread priority=5,Original Thread=null,Original thread priority=null,Time=12,Exception=null
1756136: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=2,Dispatch Time=4,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1756137: Aug 05 10:04:09.094 WAT %MIVR-SS_RM-7-UNK: Conn state = 88  Term State =98
1756138: Aug 05 10:04:09.094 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-40,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1756139: Aug 05 10:04:09.094 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1
1756140: Aug 05 10:04:09.094 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61310
1756141: Aug 05 10:04:09.094 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStartedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:09 WAT 2013)
1756142: Aug 05 10:04:09.094 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1756143: Aug 05 10:04:09.094 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,Sub-Facility=CONTACT_MGR,Executor id=CLOCK,Mnemonic=FINAL_EVENT_289,Time=5000
1756144: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=2,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756145: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD_AFTER,Executor id=CLOCK,Mnemonic=FINAL_EVENT_289,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=5,000,Exception=null
1756146: Aug 05 10:04:09.094 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-40,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1756147: Aug 05 10:04:09.094 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756148: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:Leave setToFinalState(), new state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true]
1756149: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=2,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756150: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=44,state=IN_USE,pendingState=null,groupId=0,locked=false]
1756151: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=false]
1756152: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=2,Dispatch Time=4,Listener Class=null,Listener=null
1756153: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.dialog.DialogChannel,Channel Type=Cisco Media Channel,Channel id=44,Channel implementation id=44,Old state=IN_USE,New state=IDLE
1756154: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - locking this channel
1756155: Aug 05 10:04:09.095 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=false]
1756156: Aug 05 10:04:09.095 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> muteDestination() is being called to mute TXUserStreamManager
1756157: Aug 05 10:04:09.095 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IDLE,pendingState=null,groupId=,locked=false]
1756158: Aug 05 10:04:09.095 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.stopStream called on TXDriverStreamManager
1756159: Aug 05 10:04:09.095 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756160: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:Leave setState(), new state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true]
1756161: Aug 05 10:04:09.095 WAT %MIVR-ICD_CTI-7-UNK:addRemasksForCall All Masks [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1756162: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:Enter setHandled()
1756163: Aug 05 10:04:09.095 WAT %MIVR-SS_TEL-7-UNK:Call.transferred(9002) - transferring JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=true,disconnecting=false]
1756164: Aug 05 10:04:09.095 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IN_USE,New state=IDLE
1756165: Aug 05 10:04:09.095 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, released TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE] from 9008, and releasing udpPort 24946
1756166: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289: isHandled=true
1756167: Aug 05 10:04:09.095 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345 com.cisco.jtapi.TermObservationEndedEvImpl received
1756168: Aug 05 10:04:09.095 WAT %MIVR-SS_CM-7-UNK:ICDContactAdapter 289 : ContactConnected received for App FW contact 289, iefSourceContact is 16778764 [1548/1] (260)
1756169: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-289:Leave setHandled()
1756170: Aug 05 10:04:09.095 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:1548/1 ID:agent_2 Type:IAQ)
1756171: Aug 05 10:04:09.095 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6
1756172: Aug 05 10:04:09.095 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> PromptPlayer.muteDestination().  !started. Return...
1756173: Aug 05 10:04:09.095 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-40-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=6
1756174: Aug 05 10:04:09.099 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactHandled() called.
1756175: Aug 05 10:04:09.099 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=32
1756176: Aug 05 10:04:09.099 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1756177: Aug 05 10:04:09.099 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED
1756178: Aug 05 10:04:09.099 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=44,state=IDLE MDC::abort: return without waiting
1756179: Aug 05 10:04:09.099 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1756180: Aug 05 10:04:09.099 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345Connect Step: transfer successful, return SUCCEEDED branch
1756181: Aug 05 10:04:09.099 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - channel state changed IDLE ---> DISPOSED for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=false]
1756182: Aug 05 10:04:09.099 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61310,Original thread priority=null,Time=null,Exception=null
1756183: Aug 05 10:04:09.099 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IDLE,New state=DISPOSED
1756184: Aug 05 10:04:09.099 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=44,state=IDLE MediaManager resetted.
1756185: Aug 05 10:04:09.099 WAT %MIVR-SS_CM-7-UNK:ContactConnected: Setting allocated resource to null for App FW contact:290
1756186: Aug 05 10:04:09.099 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=1,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1756187: Aug 05 10:04:09.099 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756188: Aug 05 10:04:09.099 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756189: Aug 05 10:04:09.099 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=32,Exception=null
1756190: Aug 05 10:04:09.100 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756191: Aug 05 10:04:09.100 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactConnected() called.
1756192: Aug 05 10:04:09.100 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=false]
1756193: Aug 05 10:04:09.100 WAT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1548/1
1756194: Aug 05 10:04:09.100 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-40-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1756195: Aug 05 10:04:09.100 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000345Connect Step: Clear handler for RsrcUnavailableInterruption
1756196: Aug 05 10:04:09.100 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setAllocatedResource(null)
1756197: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:Interruption handler cleared: Task Id=26000000345,Interruption=Resource UnAvailable Interruption: agent_2 agent_2
1756198: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Goto End /* Go to End label */,Task Id=26000000345
1756199: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000345
1756200: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000345
1756201: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000345
1756202: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Step id=6,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto End /* Go to End label */
1756203: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000345 : Goto End /* Go to End label */
1756204: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: End: /* label End */,Task Id=26000000345
1756205: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000345
1756206: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000345
1756207: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000345
1756208: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Step id=47,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=End: /* label End */
1756209: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000345 : End: /* label End */
1756210: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: End,Task Id=26000000345
1756211: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000345
1756212: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000345
1756213: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000345
1756214: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task id=26000000345,Step id=1,Step Class=com.cisco.wfframework.steps.core.StepEnd,Step Description=End
1756215: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000345 : End
1756216: Aug 05 10:04:09.100 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756217: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:>>>>> After execution
An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper
State: STARTED
Application: App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]]
Trigger: ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]]
   An object of com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask
   ID: 26000000345
   Start time (ms): 1375693436365
   Source ID: 
   Destination ID: 
   Media Instance ID: null
   Session handled: false
   Context:
   An object of com.cisco.wfframework.obj.WFWorkflowContext
   {
     {CSQ, java.lang.String, HBNG_MAIN_CSQ}
     {selectedResource, com.cisco.user.User, User[type=Call Manager User,id=agent_2,authenticated=true]}
   }
   Private Context:
   An object of com.cisco.wfframework.obj.WFWorkflowContext
   {
     {C6E09414-FE87-11d2-A3CA-00108300BD05_GED125ExpCallVariables, java.util.Hashtable, {user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@ea38f1}}
   }
   Number of executed steps: 11
   Current step: End
<<<<<

1756218: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-TASK_ENDED:Application task ended: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Application Trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],Task id=26000000345,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper
1756219: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Done executing wrapped task. Task id=26000000345,State=ENDED
1756220: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Cleaning up app task. Task id=26000000345 for AppTask id=26000000345
1756221: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Notifying task contacts. Task id=26000000345
1756222: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Terminating trigger. Task id=26000000345
1756223: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Done terminating trigger. Task id=26000000345
1756224: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Removing task thread from list. Task id=26000000345
1756225: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Waking up task interruptors. Task id=26000000345
1756226: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Waking up task joiners. Task id=26000000345
1756227: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Decrementing active sessions. Task id=26000000345
1756228: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-APP_SESSION_IDLE:Idle application session: Application=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Application Trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],Task id=26000000345,Active Sessions=0,Max Sessions=10
1756229: Aug 05 10:04:09.101 WAT %MIVR-ENG-7-UNK:Notifying Debug task Ended
1756230: Aug 05 10:04:09.101 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=1,Listener Class=null,Listener=null
1756231: Aug 05 10:04:09.101 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=33
1756232: Aug 05 10:04:09.101 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=8,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1756233: Aug 05 10:04:09.101 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=33,Exception=null
1756234: Aug 05 10:04:09.101 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.taskEnded() called.
1756235: Aug 05 10:04:09.101 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, got TransferEnd event, finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart: false
1756236: Aug 05 10:04:09.101 WAT %MIVR-SS_DB-7-UNK: Task:26000000345 taskEnd
1756237: Aug 05 10:04:09.101 WAT %MIVR-SS_CM-7-UNK:Setting the rcvdContactConnected flag to true
1756238: Aug 05 10:04:09.101 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:0052, connectionCallID: 16778764, monitoredDeviceDN: 0052, releasingDeviceID: 0052, releasingDeviceType: 73 } to outboundQ
1756239: Aug 05 10:04:09.101 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got ContactRsrcDisconnected
1756240: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1756241: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1756242: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1756243: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] } 
1756244: Aug 05 10:04:09.102 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: About to post ContactRsrcDisconnected for 1548/1 ACMICallType = 1
1756245: Aug 05 10:04:09.102 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: Not posting ContactRsrcDisconnected to outboundMsgQ for 1548/1 ACMICallType = 1 because it was an Inbound call
1756246: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStartedEvent
1756247: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: 0, peripheralID: 1, clientPort: 24944 , direction: 1 , RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 16778764, connectionDeviceID: 9002 } to outboundQ
1756248: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStarted
1756249: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1756250: Aug 05 10:04:09.102 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED
1756251: Aug 05 10:04:09.102 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=1,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1756252: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=TASKS,Mnemonic=TASK:0x60db88559_HBCMessageCallback.aef,Thread=MIVR_ENG_TASKS-31-39,Thread priority=5,Time=12735
1756253: Aug 05 10:04:09.103 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TASKS,Mnemonic=TASK:0x60db88559_HBCMessageCallback.aef,Executor type=null,Thread=MIVR_ENG_TASKS-31-39,Thread priority=5,Original Thread=null,Original thread priority=null,Time=12,735,Exception=null
1756254: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]   <- CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType: 76, lastRedirectDeviceType: 73, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002, calledDeviceID: 9002, callingDeviceID: 0052, lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756255: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05 10:04:09 WAT 2013
1756256: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread priority=4,Time=20
1756257: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05 10:04:09 WAT 2013
1756258: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756259: Aug 05 10:04:09.103 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread priority=4,Original Thread=null,Original thread priority=null,Time=20,Exception=null
1756260: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE
1756261: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating clientInfoTable: Socket to SocketInfo:
 : Socket[addr=10.0.2.7,port=51833,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013 executor:com.cisco.executor.QueuedExecutor@a90484 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e sessionValid:true Client ID:10.0.2.7IPPASvr
 : Socket[addr=10.0.104.135,port=50937,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1ac00a8 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189 sessionValid:true Client ID:agent_2
 : Socket[addr=10.0.108.41,port=57007,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:46 WAT 2013 executor:com.cisco.executor.QueuedExecutor@10416f0 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f sessionValid:true Client ID:agent_1
 : Socket[addr=10.0.2.7,port=42812,localport=12028], SocketInfo:ServicesGranted:794102 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1f58c28 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51999,localport=12028], SocketInfo:ServicesGranted:262198 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1c3bf27 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51992,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:40 WAT 2013 executor:com.cisco.executor.QueuedExecutor@78995e outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77 sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028], Socket[addr=10.0.104.135,port=50937,localport=12028], AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028], Socket[addr=10.0.2.7,port=42812,localport=12028], Socket[addr=10.0.2.7,port=51999,localport=12028], Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets: Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 16 - Sockets: Socket[addr=10.0.2.7,port=51992,localport=12028], 
Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=51833,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 262144 - Sockets: Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 1 - Sockets: Socket[addr=10.0.108.41,port=57007,localport=12028], 
Socket[addr=10.0.104.135,port=50937,localport=12028], 

1756262: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED
1756263: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756264: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1
1756265: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 
1756266: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread priority=5,Time=1
1756267: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.rmcm.RsrcMgr$3,Listener=com.cisco.wf.subsystems.rmcm.RsrcMgr$3@b3f6c2
1756268: Aug 05 10:04:09.103 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756269: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756270: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=null,Listener=null
1756271: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756272: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=34
1756273: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-393,Thread priority=5
1756274: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756275: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactHandled().  contactTypeName is Cisco JTAPI Call
1756276: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11416,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1756277: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=34,Exception=null
1756278: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 0A                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: FF FF 00 03 FF FF FF FF   FF FF FF FF 00 00 00 01  ................
0020: FF FF FF FF 00 00 00 4C   00 49 00 4C 00 49 00 03  .......L.I.L.I..
0030: 00 16 19 05 39 30 30 32   00 1B 05 30 30 35 32 00  ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C   05 39 30 30 32 00 1E 05  ..0052...9002...
0050: 39 30 30 32 00                                     9002.

1756279: Aug 05 10:04:09.103 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756280: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7-UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1
1756281: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7-UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false
1756282: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactHandled() getReportingProperty : true contact classa type : com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl
1756283: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=30
1756284: Aug 05 10:04:09.104 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756285: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=30,Exception=null
1756286: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11416,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1756287: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, got TransferEnd event, finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart: false
1756288: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=31
1756289: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1756290: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1756291: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756292: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=31,Exception=null
1756293: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  CID: 16778764 } 
1756294: Aug 05 10:04:09.104 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756295: Aug 05 10:04:09.104 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756296: Aug 05 10:04:09.104 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=CMT_STREAM_CLOSER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1756297: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11416-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756298: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756299: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756300: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=4
1756301: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1756302: Aug 05 10:04:09.104 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1756303: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013
1756304: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-394,Thread priority=5
1756305: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013
1756306: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-THREAD_PRIORITY_CHANGED:Thread priority changed: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Thread priority=7,Original thread priority=5
1756307: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48020,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1756308: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11416-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756309: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-40,Thread priority=5,Time=16
1756310: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=29
1756311: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1-CALL_EV:0052,Thread priority=5,Original Thread=null,Original thread priority=null,Time=29,Exception=null
1756312: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:CallID:289 MediaId:1548/1 Task:26000000345, got TransferStart event, and final call 1548/1 is the same as the consult call, Transferred call in event (P1-CCXAxl_1) GCID=(1,1549)->INVALID
1756313: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Time=29
1756314: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread priority=5,Original Thread=null,Original thread priority=null,Time=29,Exception=null
1756315: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED,Thread=MIVR_SS_RTR_EVENTS-38-0-APP_TASK_ENDED,Thread priority=5,Time=3
1756316: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-APP_TASK_ENDED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1756317: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=4
1756318: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1756319: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_CONNECTED,Thread priority=5,Time=5
1756320: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_CONNECTED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1756321: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactConnected().  contactTypeName is Cisco JTAPI Call
1756322: Aug 05 10:04:09.105 WAT %MIVR-SS_TEL-7-UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1
1756323: Aug 05 10:04:09.105 WAT %MIVR-SS_TEL-7-UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false
1756324: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactConnected() getReportingProperty : true contact classa type : com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl
1756325: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=5
1756326: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1756327: Aug 05 10:04:09.105 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=CMT_STREAM_CLOSER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null
1756328: Aug 05 10:04:09.105 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756329: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - state change recvd from: ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=true]
1756330: Aug 05 10:04:09.105 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48020,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1756331: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - channel changed from: IN_USE ---> IDLE for-GroupStub[channelClass=com.cisco.wf.subsystems.cmt.CMTDialogChannelImpl,type=Cisco Media Channel,id=0,name=0,state=IN_SERVICE,channel=50]
1756332: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - No Group state change - channel state changed from InUse --> Idle
1756333: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - calling async.release() to make channel available
1756334: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - new=null
1756335: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204-RTP_CLOSE,Thread priority=7,Time=5
1756336: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco Media Channel Group #0'.44(1)(1), 'Cisco Unified CCX Ports'.197(1)(1)]
1756337: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:setPermits - setting permits to: null
1756338: Aug 05 10:04:09.105 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=CMD_RUN,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204-RTP_CLOSE,Thread priority=7,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1756339: Aug 05 10:04:09.105 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1756340: Aug 05 10:04:09.105 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1756341: Aug 05 10:04:09.105 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756342: Aug 05 10:04:09.105 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> PromptPlayer::closeStream 
1756343: Aug 05 10:04:09.105 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1756344: Aug 05 10:04:09.105 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=197, parId=0, channelId=44, channelImplId=44, contactId=289, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.endStreaming calling on TXDriverStreamManager
1756345: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-40,Thread priority=5,Original Thread=null,Original thread priority=null,Time=16,Exception=null
1756346: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 03 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756347: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1756348: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits - releasing: 'Cisco Media Channel Group #0'.44(1)(1)
1756349: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock - unlocking this channel
1756350: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock() - channel lock releasedChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=false]
1756351: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits - releasing: 'Cisco Unified CCX Ports'.197(1)(1)
1756352: Aug 05 10:04:09.106 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48020-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756353: Aug 05 10:04:09.106 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=197 parId=0 -> closeStream(), port=24946
1756354: Aug 05 10:04:09.106 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756355: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48020-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756356: Aug 05 10:04:09.107 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread priority=7,Time=19
1756357: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756358: Aug 05 10:04:09.107 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread priority=7,Original Thread=null,Original thread priority=null,Time=19,Exception=null
1756359: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756360: Aug 05 10:04:09.107 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11416,Thread priority=5,Time=3
1756361: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 03 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756362: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756363: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11416,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1756364: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1756365: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756366: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1756367: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1756368: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756369: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1756370: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756371: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1756372: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756373: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756374: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1
1756375: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756376: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756377: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1756378: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756379: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756380: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=null,Listener=null
1756381: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756382: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756383: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1756384: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756385: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756386: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013
1756387: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756388: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756389: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756390: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1756391: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756392: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=4,Listener Class=null,Listener=null
1756393: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756394: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756395: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=4
1756396: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.app.ApplicationTaskEvent[TASK_ENDED,state=STARTED] on AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null]
1756397: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.app.ApplicationTaskEvent[TASK_ENDED,state=STARTED] on AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null]
1756398: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.app.ApplicationTaskEvent[TASK_ENDED,state=STARTED] on AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],Queue Time=0
1756399: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c at Mon Aug 05 10:04:09 WAT 2013
1756400: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c at Mon Aug 05 10:04:09 WAT 2013
1756401: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756402: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.edbs.SubsystemEDBS,Listener=com.cisco.wf.subsystems.edbs.SubsystemEDBS@1700f3d
1756403: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wfframework.engine.core.WFRealTimeDataManager,Listener=com.cisco.wfframework.engine.core.WFRealTimeDataManager@cd2bfc
1756404: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1756405: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=14,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756406: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756407: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=23,Listener Class=null,Listener=null
1756408: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=8,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756409: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756410: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=8,Listener Class=null,Listener=null
1756411: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.app.ApplicationTaskEvent[TASK_ENDED,state=STARTED] on AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],Queue Time=0,Dispatch Time=2,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1756412: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.app.ApplicationTaskEvent[TASK_ENDED,state=STARTED] on AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],Queue Time=0,Dispatch Time=2,Listener Class=null,Listener=null
1756413: Aug 05 10:04:09.110 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756414: Aug 05 10:04:09.110 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756415: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=4,Dispatch Time=4,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1756416: Aug 05 10:04:09.110 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756417: Aug 05 10:04:09.110 WAT %MIVR-USER_MGR-7-UNK:Entered: CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756418: Aug 05 10:04:09.111 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTED,resource=User[type=Call Manager User,id=agent_2,authenticated=true],resource=User[type=Call Manager User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=false,aborting=null,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI Trigger,name=9008,type=Cisco JTAPI Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,redirectCSS=redirecting.party,cmDeviceName=MessageCallback,cmDeviceInvalid=false,cmDescription=HBNG Message Callback Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Message Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=Message Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,contactSeqNum=-1,lastContactSeqNum=-1] on JTAPICallContact[id=289,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=App[name=MessageCallback,type=Cisco Script Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-03 17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,type=Cisco Script Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessageCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26000000345,session=null,seqNum=-1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=000000000000060C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco CTI Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=4,Dispatch Time=4,Listener Class=null,Listener=null
1756419: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-40
1756420: Aug 05 10:04:09.111 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-40,Original thread priority=null,Time=null,Exception=null
1756421: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756422: Aug 05 10:04:09.111 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756423: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Thread priority=7,Time=11
1756424: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48020,Thread priority=5,Time=3
1756425: Aug 05 10:04:09.111 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=CMD_DONE,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Thread priority=7,Original Thread=null,Original thread priority=null,Time=11,Exception=null
1756426: Aug 05 10:04:09.111 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48020,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1756427: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11416
1756428: Aug 05 10:04:09.111 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11416,Original thread priority=null,Time=null,Exception=null
1756429: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48020
1756430: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Thread=ExecutorManagerImpl.pool-392,Thread priority=7,Original Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204
1756431: Aug 05 10:04:09.112 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48020,Original thread priority=null,Time=null,Exception=null
1756432: Aug 05 10:04:09.112 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=CMT_STREAM_CLOSER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=7,Original Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Original thread priority=null,Time=null,Exception=null
1756433: Aug 05 10:04:09.112 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61311,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1756434: Aug 05 10:04:09.112 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61311,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1756435: Aug 05 10:04:09.112 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61311-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=7
1756436: Aug 05 10:04:09.112 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1756437: Aug 05 10:04:09.112 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61311-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=7,Exception=null
1756438: Aug 05 10:04:09.112 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756439: Aug 05 10:04:09.112 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756440: Aug 05 10:04:09.112 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756441: Aug 05 10:04:09.113 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1756442: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1756443: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 03 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756444: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1756445: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1756446: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT }
1756447: Aug 05 10:04:09.113 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61311,Thread priority=5,Time=8
1756448: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 16778764, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null } 
1756449: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61311,Thread priority=5,Original Thread=null,Original thread priority=null,Time=8,Exception=null
1756450: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 16778764, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null to various sockets } 
1756451: Aug 05 10:04:09.113 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61311
1756452: Aug 05 10:04:09.113 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756453: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61311,Original thread priority=null,Time=null,Exception=null
1756454: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756455: Aug 05 10:04:09.113 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61312,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1756456: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61312,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1756457: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 16778764, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1756458: Aug 05 10:04:09.113 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756459: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756460: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 16778764, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1756461: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1756462: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] } 
1756463: Aug 05 10:04:09.113 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756464: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756465: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating clientInfoTable: Socket to SocketInfo:
 : Socket[addr=10.0.2.7,port=51833,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013 executor:com.cisco.executor.QueuedExecutor@a90484 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e sessionValid:true Client ID:10.0.2.7IPPASvr
 : Socket[addr=10.0.104.135,port=50937,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1ac00a8 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189 sessionValid:true Client ID:agent_2
 : Socket[addr=10.0.108.41,port=57007,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:46 WAT 2013 executor:com.cisco.executor.QueuedExecutor@10416f0 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f sessionValid:true Client ID:agent_1
 : Socket[addr=10.0.2.7,port=42812,localport=12028], SocketInfo:ServicesGranted:794102 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1f58c28 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51999,localport=12028], SocketInfo:ServicesGranted:262198 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1c3bf27 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51992,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:03:40 WAT 2013 executor:com.cisco.executor.QueuedExecutor@78995e outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77 sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028], Socket[addr=10.0.104.135,port=50937,localport=12028], AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028], Socket[addr=10.0.2.7,port=42812,localport=12028], Socket[addr=10.0.2.7,port=51999,localport=12028], Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets: Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 16 - Sockets: Socket[addr=10.0.2.7,port=51992,localport=12028], 
Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=51833,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 262144 - Sockets: Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 1 - Sockets: Socket[addr=10.0.108.41,port=57007,localport=12028], 
Socket[addr=10.0.104.135,port=50937,localport=12028], 

1756466: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=3 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756467: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61312-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756468: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61312-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756469: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 00 00 00 01   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 03 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756470: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_DEQUEUED_EVENT]   <- CALL_DEQUEUED_EVENT[length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 16778764, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null]
1756471: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1756472: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Time=2
1756473: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 28 00 00 00 56                            ...(...V
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 FF FF 01 00 06 0C  ................
0010: FF FF FF FF FF FF FF FF   00 00 00 00 00 00 00 03  ................
0020: FF FF 19 01 00 2D 01 00                            .....-..

1756474: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 16778764 } 
1756475: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61312,Thread priority=5,Time=1
1756476: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61312,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756477: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61312
1756478: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61312,Original thread priority=null,Time=null,Exception=null
1756479: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various sockets } 
1756480: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756481: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756482: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11417,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-392
1756483: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11417,Thread priority=7,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1756484: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-THREAD_PRIORITY_CHANGED:Thread priority changed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11417,Thread priority=5,Original thread priority=7
1756485: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11417,Thread priority=5,Original Thread=null,Original thread priority=7,Time=null,Exception=null
1756486: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11417-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756487: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1756488: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11417-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756489: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756490: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756491: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756492: Aug 05 10:04:09.114 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1756493: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1756494: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 05 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756495: Aug 05 10:04:09.114 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1756496: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48021-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756497: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1756498: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756499: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11417,Thread priority=5,Time=1
1756500: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756501: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48021-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756502: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=2
1756503: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756504: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11417,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756505: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756506: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61313,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1756507: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11417
1756508: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61313,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1756509: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1756510: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61313-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756511: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756512: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61313-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756513: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11417,Original thread priority=null,Time=null,Exception=null
1756514: Aug 05 10:04:09.115 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756515: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_DEQUEUED_EVENT]   <- CALL_DEQUEUED_EVENT[length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 16778764, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, remasks: null]
1756516: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756517: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756518: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1756519: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT }
1756520: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] } 
1756521: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 05 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756522: Aug 05 10:04:09.115 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]] to various sockets } 
1756523: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1756524: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 05 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756525: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1756526: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756527: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756528: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11418,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1756529: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11418,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1756530: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11418-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756531: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1756532: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11418-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756533: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756534: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756535: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756536: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1756537: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756538: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 49 FF FF 00 1C 21 05   30 30 35 32 00 19 05 30  .I....!.0052...0
0020: 30 35 32 00                                        052.

1756539: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Time=2
1756540: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 16778764 } 
1756541: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756542: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11418,Thread priority=5,Time=0
1756543: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756544: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11418,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756545: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11418
1756546: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1756547: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11418,Original thread priority=null,Time=null,Exception=null
1756548: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756549: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756550: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61313,Thread priority=5,Time=1
1756551: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 2
1756552: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61313,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756553: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48021-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756554: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48021-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756555: Aug 05 10:04:09.116 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61313-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756556: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 28 00 00 00 56                            ...(...V
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 FF FF 01 00 06 0C  ................
0010: FF FF FF FF FF FF FF FF   00 00 00 00 00 00 00 03  ................
0020: FF FF 19 01 00 2D 01 00                            .....-..

1756557: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT }
1756558: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61313-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756559: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7 } 
1756560: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  CID: 16778764 } 
1756561: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Time=4
1756562: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756563: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1756564: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=2
1756565: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756566: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7 to various sockets } 
1756567: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756568: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756569: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 49 FF FF 00 1C 21 05   30 30 35 32 00 19 05 30  .I....!.0052...0
0020: 30 35 32 00                                        052.

1756570: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756571: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 16778764 } 
1756572: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11419,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1756573: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11419,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1756574: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61313,Thread priority=5,Time=1
1756575: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1756576: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11419-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756577: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61313,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756578: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756579: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11419-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756580: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756581: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61313
1756582: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1756583: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61313,Original thread priority=null,Time=null,Exception=null
1756584: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756585: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756586: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61314,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1756587: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61314,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1756588: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1756589: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61314-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756590: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61314-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756591: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 49 FF FF 00 1C 21 05   30 30 35 32 00 19 05 30  .I....!.0052...0
0020: 30 35 32 00                                        052.

1756592: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 16778764 } 
1756593: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Time=1
1756594: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756595: Aug 05 10:04:09.117 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48021-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756596: Aug 05 10:04:09.117 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48021-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756597: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1756598: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756599: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1756600: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756601: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 2
1756602: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1756603: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1756604: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11419,Thread priority=5,Time=1
1756605: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=5 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756606: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11419,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756607: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11419
1756608: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11419,Original thread priority=null,Time=null,Exception=null
1756609: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 59 00 00 00 1E                            ...Y....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 04  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 04  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 7B 02 00 05 C2  ...agent_2......
0050: 08 61 67 65 6E 74 5F 32   00                       .agent_2.

1756610: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1756611: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Time=3
1756612: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1756613: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1756614: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=2
1756615: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1756616: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1756617: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61314,Thread priority=5,Time=1
1756618: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61314,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756619: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1756620: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61314
1756621: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1756622: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61314,Original thread priority=null,Time=null,Exception=null
1756623: Aug 05 10:04:09.118 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Time=1
1756624: Aug 05 10:04:09.118 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48021,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756625: Aug 05 10:04:09.119 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48021
1756626: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48021,Original thread priority=null,Time=null,Exception=null
1756627: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756628: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]]
1756629: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 49 FF FF 00 1C 21 05   30 30 35 32 00 19 05 30  .I....!.0052...0
0020: 30 35 32 00                                        052.

1756630: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  CID: 16778764 } 
1756631: Aug 05 10:04:09.119 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Time=3
1756632: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1756633: Aug 05 10:04:09.119 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=2
1756634: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756635: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1756636: Aug 05 10:04:09.119 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1756637: Aug 05 10:04:09.120 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1756638: Aug 05 10:04:09.120 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Time=3
1756639: Aug 05 10:04:09.120 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-41,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1756640: Aug 05 10:04:09.120 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-41
1756641: Aug 05 10:04:09.120 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-41,Original thread priority=null,Time=null,Exception=null
1756642: Aug 05 10:04:09.280 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1756643: Aug 05 10:04:09.284 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1756644: Aug 05 10:04:09.288 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1756645: Aug 05 10:04:09.288 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1756646: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1756647: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1756648: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1756649: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:agent_2
1756650: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1756651: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1756652: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:contact for which the RTP msg is for this contact : Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:290
1756653: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:rtpCodec from the RTP msg is 3
1756654: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-UNK:isIAQ_CONSULT_CONTACT is set to false
1756655: Aug 05 10:04:09.406 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received
1756656: Aug 05 10:04:09.406 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1
1756657: Aug 05 10:04:09.406 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060
1756658: Aug 05 10:04:09.406 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStartedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:09 WAT 2013)
1756659: Aug 05 10:04:09.407 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756660: Aug 05 10:04:09.407 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1756661: Aug 05 10:04:09.407 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STARTED:0060,Thread priority=5,Time=1
1756662: Aug 05 10:04:09.407 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013
1756663: Aug 05 10:04:09.407 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STARTED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756664: Aug 05 10:04:09.407 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013
1756665: Aug 05 10:04:09.407 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 RTPOutputStartedEv:bitRate=R5_3,remoteHost=10.0.106.23,remotePort=20720,payloadType=G711ULAW64K,packetSize=20,precedenceValue=184,silenceSuppr=false,maxFramesPerPacket=80
1756666: Aug 05 10:04:09.407 WAT %MIVR-LIB_MEDIA-7-UNK:PromptPlayer.setTxDestination() Inside set Tx Destination
1756667: Aug 05 10:04:09.407 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756668: Aug 05 10:04:09.407 WAT %MIVR-LIB_MEDIA-7-RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method Name=setTxDestination(),HOST NAME=10.0.106.23,PORT NUMBER=20720,PACKET SIZE=20
1756669: Aug 05 10:04:09.407 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> setTxDestination: payloadType=4
1756670: Aug 05 10:04:09.407 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1756671: Aug 05 10:04:09.408 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1756672: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStartedEvent
1756673: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: 0, peripheralID: 1, clientPort: 20720 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 16778764, connectionDeviceID: 9002 } to outboundQ
1756674: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStarted
1756675: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1756676: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT }
1756677: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23 } 
1756678: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23 to various sockets } 
1756679: Aug 05 10:04:09.408 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756680: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756681: Aug 05 10:04:09.408 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11420,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1756682: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11420,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1756683: Aug 05 10:04:09.408 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1756684: Aug 05 10:04:09.409 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11420-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756685: Aug 05 10:04:09.409 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756686: Aug 05 10:04:09.409 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11420-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756687: Aug 05 10:04:09.409 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756688: Aug 05 10:04:09.409 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1756689: Aug 05 10:04:09.409 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756690: Aug 05 10:04:09.409 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48022,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1756691: Aug 05 10:04:09.409 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48022,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1756692: Aug 05 10:04:09.409 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F0 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1756693: Aug 05 10:04:09.409 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1756694: Aug 05 10:04:09.409 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48022-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756695: Aug 05 10:04:09.409 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1756696: Aug 05 10:04:09.409 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756697: Aug 05 10:04:09.410 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11420,Thread priority=5,Time=1
1756698: Aug 05 10:04:09.410 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=null,Listener=null
1756699: Aug 05 10:04:09.410 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756700: Aug 05 10:04:09.410 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=4
1756701: Aug 05 10:04:09.410 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1756702: Aug 05 10:04:09.410 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48022-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756703: Aug 05 10:04:09.410 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756704: Aug 05 10:04:09.410 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1756705: Aug 05 10:04:09.411 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61315,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1756706: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11420,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756707: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61315,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1756708: Aug 05 10:04:09.411 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11420
1756709: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F0 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1756710: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11420,Original thread priority=null,Time=null,Exception=null
1756711: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1756712: Aug 05 10:04:09.411 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756713: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756714: Aug 05 10:04:09.411 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61315-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=2
1756715: Aug 05 10:04:09.411 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-42,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1756716: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61315-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1756717: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-42,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1756718: Aug 05 10:04:09.411 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1756719: Aug 05 10:04:09.412 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-42-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1756720: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F0 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1756721: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1756722: Aug 05 10:04:09.413 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61315,Thread priority=5,Time=4
1756723: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61315,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1756724: Aug 05 10:04:09.413 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61315
1756725: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61315,Original thread priority=null,Time=null,Exception=null
1756726: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-42-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756727: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1756728: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1756729: Aug 05 10:04:09.413 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48022,Thread priority=5,Time=5
1756730: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20720, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1756731: Aug 05 10:04:09.413 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48022,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1756732: Aug 05 10:04:09.414 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48022
1756733: Aug 05 10:04:09.414 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F0 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1756734: Aug 05 10:04:09.414 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48022,Original thread priority=null,Time=null,Exception=null
1756735: Aug 05 10:04:09.414 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1756736: Aug 05 10:04:09.414 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-42,Thread priority=5,Time=3
1756737: Aug 05 10:04:09.414 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-42,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1756738: Aug 05 10:04:09.414 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-42
1756739: Aug 05 10:04:09.414 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-42,Original thread priority=null,Time=null,Exception=null
1756740: Aug 05 10:04:09.733 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1756741: Aug 05 10:04:09.781 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177028363
1756742: Aug 05 10:04:09.781 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,028,363,Exception=null
1756743: Aug 05 10:04:09.781 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177028363
1756744: Aug 05 10:04:09.781 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,028,363,Exception=null
1756745: Aug 05 10:04:09.785 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177025741
1756746: Aug 05 10:04:09.785 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,025,741,Exception=null
1756747: Aug 05 10:04:09.785 WAT %MIVR-HR_MGR-7-UNK:Record 22182007 enqueued. Queue size=0 total number of records=19812
1756748: Aug 05 10:04:09.785 WAT %MIVR-EXECUTOR_MGR-7-ATTEMPT_CMD:Attempt command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1756749: Aug 05 10:04:09.785 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=ATTEMPT_CMD,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=-1,Exception=null
1756750: Aug 05 10:04:09.786 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1756751: Aug 05 10:04:09.786 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=HR_MGR_DB_WRITER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1756752: Aug 05 10:04:09.786 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177025742
1756753: Aug 05 10:04:09.786 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,025,742,Exception=null
1756754: Aug 05 10:04:09.786 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661-INSERT_RECORD,Thread priority=5,Time=1
1756755: Aug 05 10:04:09.786 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661-INSERT_RECORD,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756756: Aug 05 10:04:09.786 WAT %MIVR-DB_MGR-7-UNK:Returning DAO :: SimpleHistoricalRecordDAO
1756757: Aug 05 10:04:09.786 WAT %MIVR-LIB_JASPER-7-UNK:Returning cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1756758: Aug 05 10:04:09.786 WAT %MIVR-HR_MGR-7-UNK:HRDM persisting HistoricalRecord as a list
1756759: Aug 05 10:04:09.786 WAT %MIVR-LIB_JASPER-7-UNK:Creating new transaction with name [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1756760: Aug 05 10:04:09.787 WAT %MIVR-LIB_JASPER-7-UNK:Initializing transaction synchronization
1756761: Aug 05 10:04:09.787 WAT %MIVR-LIB_JASPER-7-UNK:Getting transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1756762: Aug 05 10:04:09.788 WAT %MIVR-DB_MGR-7-UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1756763: Aug 05 10:04:09.788 WAT %MIVR-LIB_JASPER-7-UNK:Connecting to database for operation 'prepareStatement'
1756764: Aug 05 10:04:09.789 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1756765: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'isClosed'
1756766: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'getWarnings'
1756767: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'clearWarnings'
1756768: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Using existing database connection for operation 'close'
1756769: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Completing transaction for [com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1756770: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCommit synchronization
1756771: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Triggering beforeCompletion synchronization
1756772: Aug 05 10:04:09.792 WAT %MIVR-LIB_JASPER-7-UNK:Initiating transaction commit
1756773: Aug 05 10:04:09.794 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCommit synchronization
1756774: Aug 05 10:04:09.794 WAT %MIVR-LIB_JASPER-7-UNK:Triggering afterCompletion synchronization
1756775: Aug 05 10:04:09.794 WAT %MIVR-LIB_JASPER-7-UNK:Clearing transaction synchronization
1756776: Aug 05 10:04:09.794 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661,Thread priority=5,Time=9
1756777: Aug 05 10:04:09.794 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661,Thread priority=5,Original Thread=null,Original thread priority=null,Time=9,Exception=null
1756778: Aug 05 10:04:09.794 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=HR_MGR,Executor id=HR_MGR_DB_WRITER,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661
1756779: Aug 05 10:04:09.795 WAT %MIVR-HR_MGR-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=HR_MGR_DB_WRITER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19661,Original thread priority=null,Time=null,Exception=null
1756780: Aug 05 10:04:09.963 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1756781: Aug 05 10:04:10.286 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1756782: Aug 05 10:04:10.290 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1756783: Aug 05 10:04:10.294 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1756784: Aug 05 10:04:10.294 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1756785: Aug 05 10:04:10.738 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1756786: Aug 05 10:04:10.787 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177029369
1756787: Aug 05 10:04:10.787 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,029,369,Exception=null
1756788: Aug 05 10:04:10.787 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177029369
1756789: Aug 05 10:04:10.787 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,029,369,Exception=null
1756790: Aug 05 10:04:10.791 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177026747
1756791: Aug 05 10:04:10.791 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,026,747,Exception=null
1756792: Aug 05 10:04:10.791 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177026747
1756793: Aug 05 10:04:10.791 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,026,747,Exception=null
1756794: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:Received message HEARTBEAT_REQ
Message dump, excluding msg header (Length = 4 bytes):
0 0 ec b5 
1756795: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.2.7,port=51992,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=60597 }
1756796: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=60597 socket: Socket[addr=10.0.2.7,port=51992,localport=12028] }
1756797: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting HB conf: { HEARTBEAT_CONF Socket:Socket[addr=10.0.2.7,port=51992,localport=12028] invokeID:60597 }
1756798: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF }
1756799: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.2.7,port=51992,localport=12028] msg: 6 and invokeid: 60597 } 
1756800: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=60597 to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] } 
1756801: Aug 05 10:04:10.840 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1756802: Aug 05 10:04:10.840 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756803: Aug 05 10:04:10.840 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48023,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1756804: Aug 05 10:04:10.841 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48023,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1756805: Aug 05 10:04:10.841 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=HEARTBEAT_CONF,invokeId=60597} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1756806: Aug 05 10:04:10.841 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-120-48023-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=1
1756807: Aug 05 10:04:10.841 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48023-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756808: Aug 05 10:04:10.841 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=HEARTBEAT_CONF]   <- HEARTBEAT_CONF[length=-1 type=HEARTBEAT_CONF,invokeId=60597]
1756809: Aug 05 10:04:10.841 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 04 00 00 00 06                            ........
   MDATA:   0000: 00 00 EC B5                                        ....

1756810: Aug 05 10:04:10.841 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1756811: Aug 05 10:04:10.841 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-120-48023,Thread priority=5,Time=1
1756812: Aug 05 10:04:10.842 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48023,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756813: Aug 05 10:04:10.842 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48023
1756814: Aug 05 10:04:10.842 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48023,Original thread priority=null,Time=null,Exception=null
1756815: Aug 05 10:04:10.964 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1756816: Aug 05 10:04:11.288 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1756817: Aug 05 10:04:11.292 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1756818: Aug 05 10:04:11.296 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1756819: Aug 05 10:04:11.296 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1756820: Aug 05 10:04:11.680 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060
1756821: Aug 05 10:04:11.680 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756822: Aug 05 10:04:11.680 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-TERM_CONN_EV:0060,Thread priority=5,Time=0
1756823: Aug 05 10:04:11.681 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-TERM_CONN_EV:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756824: Aug 05 10:04:11.681 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Digit received: 5
1756825: Aug 05 10:04:11.681 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> stopPlay() called.
1756826: Aug 05 10:04:11.684 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=1
1756827: Aug 05 10:04:11.684 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=0
1756828: Aug 05 10:04:11.684 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=4
1756829: Aug 05 10:04:11.684 WAT %MIVR-SS_CMT-7-UNK:process digit 5
1756830: Aug 05 10:04:11.684 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1756831: Aug 05 10:04:11.684 WAT %MIVR-APP_MGR-7-UNK:action terminated sucessfully for Task id=26000000343
1756832: Aug 05 10:04:11.684 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@7ad7f,Type=Interruptible action
1756833: Aug 05 10:04:11.684 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000343
1756834: Aug 05 10:04:11.684 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000343
1756835: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000343
1756836: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756837: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756838: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756839: Aug 05 10:04:11.687 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@7ad7f abortWaiting=false
1756840: Aug 05 10:04:11.687 WAT %MIVR-EXPR_MGR-7-UNK:modifying identifier 'strAnyDigit' (12) = 5
1756841: Aug 05 10:04:11.687 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 GetDigitStringStep (ParseInputStep)(or Extended): Normal Keys collected: 5
1756842: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: PlayCallbackMessage: /* label PlayCallbackMessage ... */,Task Id=26000000343
1756843: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756844: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756845: Aug 05 10:04:11.687 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756846: Aug 05 10:04:11.688 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25848,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=PlayCallbackMessage: /* label PlayCallbackMessage ... */
1756847: Aug 05 10:04:11.688 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : PlayCallbackMessage: /* label PlayCallbackMessage ... */
1756848: Aug 05 10:04:11.688 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Play Prompt (outboundCallContact, recordedMessage) /* Plays the callback message ... */,Task Id=26000000343
1756849: Aug 05 10:04:11.688 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756850: Aug 05 10:04:11.688 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756851: Aug 05 10:04:11.688 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756852: Aug 05 10:04:11.688 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25849,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (outboundCallContact, recordedMessage) /* Plays the callback message ... */
1756853: Aug 05 10:04:11.688 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Play Prompt (outboundCallContact, recordedMessage) /* Plays the callback message ... */
1756854: Aug 05 10:04:11.688 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 Executing OutputStep
1756855: Aug 05 10:04:11.688 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 OutputStep: myExecute
1756856: Aug 05 10:04:11.688 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), try to get channel base class is =com.cisco.dialog.DialogChannel
1756857: Aug 05 10:04:11.688 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), return channel:RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=[addr=10.0.106.23,port=20720,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],remote src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=[addr=10.0.106.23,port=20720,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]]
1756858: Aug 05 10:04:11.689 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'recordedMessage' (9) = com.cisco.wf.media.AudioDocumentImpl@13a5379
1756859: Aug 05 10:04:11.689 WAT %MIVR-EXPR_MGR-7-UNK:Converting 'com.cisco.wf.media.AudioDocumentImpl@13a5379' to interface com.cisco.prompt.Playable as: ((Prompt)FILE[/opt/cisco/uccx/temp/1375693431687@13a5379.wav])
1756860: Aug 05 10:04:11.689 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::set: com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@591a67 enter OK
1756861: Aug 05 10:04:11.689 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756862: Aug 05 10:04:11.689 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756863: Aug 05 10:04:11.689 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756864: Aug 05 10:04:11.689 WAT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@591a67,Type=Interruptible action
1756865: Aug 05 10:04:11.689 WAT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=true DTMFBuffer.size=0
1756866: Aug 05 10:04:11.689 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer.initializeDataSource()
1756867: Aug 05 10:04:11.689 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1756868: Aug 05 10:04:11.689 WAT %MIVR-LIB_MEDIA-7-UNK:DriverInputStream.addSource /opt/cisco/uccx/temp/1375693431687@13a5379.wav
1756869: Aug 05 10:04:11.689 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> startOutput()
1756870: Aug 05 10:04:11.689 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.open  
1756871: Aug 05 10:04:11.689 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.startPlay ---no creation of new tx--
1756872: Aug 05 10:04:11.696 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play(). StartOutput() called.
1756873: Aug 05 10:04:11.740 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1756874: Aug 05 10:04:11.792 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177030374
1756875: Aug 05 10:04:11.793 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,030,374,Exception=null
1756876: Aug 05 10:04:11.793 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177030375
1756877: Aug 05 10:04:11.793 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,030,375,Exception=null
1756878: Aug 05 10:04:11.796 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177027752
1756879: Aug 05 10:04:11.797 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,027,752,Exception=null
1756880: Aug 05 10:04:11.797 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177027753
1756881: Aug 05 10:04:11.797 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,027,753,Exception=null
1756882: Aug 05 10:04:11.970 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1756883: Aug 05 10:04:12.293 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1756884: Aug 05 10:04:12.297 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1756885: Aug 05 10:04:12.301 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1756886: Aug 05 10:04:12.301 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1756887: Aug 05 10:04:12.718 WAT %MIVR-ICD_CTI-7-UNK:Received message HEARTBEAT_REQ
Message dump, excluding msg header (Length = 4 bytes):
0 0 ec b6 
1756888: Aug 05 10:04:12.718 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.2.7,port=51833,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=60598 }
1756889: Aug 05 10:04:12.718 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=60598 socket: Socket[addr=10.0.2.7,port=51833,localport=12028] }
1756890: Aug 05 10:04:12.719 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting HB conf: { HEARTBEAT_CONF Socket:Socket[addr=10.0.2.7,port=51833,localport=12028] invokeID:60598 }
1756891: Aug 05 10:04:12.719 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF }
1756892: Aug 05 10:04:12.719 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.2.7,port=51833,localport=12028] msg: 6 and invokeid: 60598 } 
1756893: Aug 05 10:04:12.719 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=60598 to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] } 
1756894: Aug 05 10:04:12.719 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1756895: Aug 05 10:04:12.719 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1756896: Aug 05 10:04:12.719 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11421,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1756897: Aug 05 10:04:12.719 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11421,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1756898: Aug 05 10:04:12.719 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=HEARTBEAT_CONF,invokeId=60598} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1756899: Aug 05 10:04:12.719 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-138-11421-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1756900: Aug 05 10:04:12.720 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11421-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1756901: Aug 05 10:04:12.720 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=HEARTBEAT_CONF]   <- HEARTBEAT_CONF[length=-1 type=HEARTBEAT_CONF,invokeId=60598]
1756902: Aug 05 10:04:12.720 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 04 00 00 00 06                            ........
   MDATA:   0000: 00 00 EC B6                                        ....

1756903: Aug 05 10:04:12.720 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1756904: Aug 05 10:04:12.720 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-138-11421,Thread priority=5,Time=1
1756905: Aug 05 10:04:12.720 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11421,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1756906: Aug 05 10:04:12.720 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11421
1756907: Aug 05 10:04:12.720 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11421,Original thread priority=null,Time=null,Exception=null
1756908: Aug 05 10:04:12.746 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1756909: Aug 05 10:04:12.750 WAT %MIVR-SS_OB-7-UNK:ReadContactsThread: START
1756910: Aug 05 10:04:12.750 WAT %MIVR-SS_OB-7-UNK:ReadContactsThread: # of active campaigns =0
1756911: Aug 05 10:04:12.750 WAT %MIVR-SS_OB-7-UNK:ReadContactsThread: END
1756912: Aug 05 10:04:12.798 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177031380
1756913: Aug 05 10:04:12.798 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,031,380,Exception=null
1756914: Aug 05 10:04:12.798 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177031380
1756915: Aug 05 10:04:12.799 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,031,380,Exception=null
1756916: Aug 05 10:04:12.802 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177028758
1756917: Aug 05 10:04:12.802 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,028,758,Exception=null
1756918: Aug 05 10:04:12.802 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177028758
1756919: Aug 05 10:04:12.802 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,028,758,Exception=null
1756920: Aug 05 10:04:12.972 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1756921: Aug 05 10:04:13.020 WAT %MIVR-LIB_JASPER-7-UNK:9996 ms elapsed since last write check.
1756922: Aug 05 10:04:13.020 WAT %MIVR-LIB_JASPER-7-UNK:No message sent since last write check, sending a KeepAliveInfo
1756923: Aug 05 10:04:13.024 WAT %MIVR-LIB_JASPER-7-UNK:29995 ms elapsed since last read check.
1756924: Aug 05 10:04:13.024 WAT %MIVR-LIB_JASPER-7-UNK:A receive is in progress
1756925: Aug 05 10:04:13.141 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> fileSendDone(), finished=false
1756926: Aug 05 10:04:13.142 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=1
1756927: Aug 05 10:04:13.142 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=0
1756928: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:action terminated sucessfully for Task id=26000000343
1756929: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@591a67,Type=Interruptible action
1756930: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000343
1756931: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000343
1756932: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000343
1756933: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756934: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756935: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756936: Aug 05 10:04:13.142 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@591a67 abortWaiting=false
1756937: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: PlayCallbackMessageAgain:,Task Id=26000000343
1756938: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756939: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756940: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756941: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25850,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=PlayCallbackMessageAgain:
1756942: Aug 05 10:04:13.142 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : PlayCallbackMessageAgain:
1756943: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Menu (outboundCallContact, HBCRepeatCallbackMessage) /* Prompts agent to select ... */,Task Id=26000000343
1756944: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756945: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756946: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756947: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25851,Step Class=com.cisco.wf.steps.ivr.MenuStep,Step Description=Menu (outboundCallContact, HBCRepeatCallbackMessage) /* Prompts agent to select ... */
1756948: Aug 05 10:04:13.142 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:MenuStep running 0 milliseconds.
1756949: Aug 05 10:04:13.142 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Menu (outboundCallContact, HBCRepeatCallbackMessage) /* Prompts agent to select ... */
1756950: Aug 05 10:04:13.142 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 Executing MenuStep
1756951: Aug 05 10:04:13.142 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), try to get channel base class is =com.cisco.dialog.DialogChannel
1756952: Aug 05 10:04:13.142 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), return channel:RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=[addr=10.0.106.23,port=20720,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],remote src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=[addr=10.0.106.23,port=20720,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]]
1756953: Aug 05 10:04:13.142 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'HBCRepeatCallbackMessage' (27) = clearPrompts/repeatCallbackMessage.wav
1756954: Aug 05 10:04:13.142 WAT %MIVR-EXPR_MGR-7-UNK:Converting 'clearPrompts/repeatCallbackMessage.wav' to interface com.cisco.prompt.Playable as: P[clearPrompts/repeatCallbackMessage.wav]
1756955: Aug 05 10:04:13.142 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::set: com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl@1d48f8e enter OK
1756956: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1756957: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1756958: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1756959: Aug 05 10:04:13.142 WAT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl@1d48f8e,Type=Interruptible action
1756960: Aug 05 10:04:13.142 WAT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=false DTMFBuffer.size=0
1756961: Aug 05 10:04:13.143 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef:FileStubImpl:getLocalFile:/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.wav
1756962: Aug 05 10:04:13.143 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::checkFileInDeleteFileList: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.wav
1756963: Aug 05 10:04:13.143 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.wav
1756964: Aug 05 10:04:13.143 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath:for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.wav is null done.
1756965: Aug 05 10:04:13.143 WAT %MIVR-PROMPT_MGR-7-UNK:UserPrompt file '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.wav' was temporary renamed to '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.wav'
1756966: Aug 05 10:04:13.143 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer.initializeDataSource()
1756967: Aug 05 10:04:13.143 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1756968: Aug 05 10:04:13.143 WAT %MIVR-LIB_MEDIA-7-UNK:DriverInputStream.addSource /common/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.wav
1756969: Aug 05 10:04:13.143 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> startOutput()
1756970: Aug 05 10:04:13.143 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.open  
1756971: Aug 05 10:04:13.143 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.startPlay ---no creation of new tx--
1756972: Aug 05 10:04:13.150 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play(). StartOutput() called.
1756973: Aug 05 10:04:13.299 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1756974: Aug 05 10:04:13.303 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1756975: Aug 05 10:04:13.307 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1756976: Aug 05 10:04:13.307 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1756977: Aug 05 10:04:13.372 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756978: Aug 05 10:04:13.372 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756979: Aug 05 10:04:13.372 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756980: Aug 05 10:04:13.372 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756981: Aug 05 10:04:13.373 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756982: Aug 05 10:04:13.373 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756983: Aug 05 10:04:13.373 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756984: Aug 05 10:04:13.373 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756985: Aug 05 10:04:13.374 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756986: Aug 05 10:04:13.374 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756987: Aug 05 10:04:13.374 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756988: Aug 05 10:04:13.374 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756989: Aug 05 10:04:13.375 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756990: Aug 05 10:04:13.375 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756991: Aug 05 10:04:13.375 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013 10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756992: Aug 05 10:04:13.375 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI TCP Connection(11623)-10.0.2.7: [10.0.2.7: javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72e:-7ff3, 8454107108520239602]: public abstract java.lang.Object javax.management.remote.rmi.RMIConnection.getAttribute(javax.management.ObjectName,java.lang.String,javax.security.auth.Subject) throws javax.management.MBeanException,javax.management.AttributeNotFoundException,javax.management.InstanceNotFoundException,javax.management.ReflectionException,java.io.IOException]
1756993: Aug 05 10:04:13.448 WAT %MIVR-LIB_JASPER-7-UNK:9996 ms elapsed since last write check.
1756994: Aug 05 10:04:13.448 WAT %MIVR-LIB_JASPER-7-UNK:Message sent since last write check, resetting flag
1756995: Aug 05 10:04:13.453 WAT %MIVR-LIB_JASPER-7-UNK:30004 ms elapsed since last read check.
1756996: Aug 05 10:04:13.453 WAT %MIVR-LIB_JASPER-7-UNK:A receive is in progress
1756997: Aug 05 10:04:13.469 WAT %MIVR-LIB_JASPER-7-UNK:10001 ms elapsed since last write check.
1756998: Aug 05 10:04:13.469 WAT %MIVR-LIB_JASPER-7-UNK:Message sent since last write check, resetting flag
1756999: Aug 05 10:04:13.469 WAT %MIVR-LIB_JASPER-7-UNK:30001 ms elapsed since last read check.
1757000: Aug 05 10:04:13.469 WAT %MIVR-LIB_JASPER-7-UNK:A receive is in progress
1757001: Aug 05 10:04:13.481 WAT %MIVR-LIB_JASPER-7-UNK:9997 ms elapsed since last write check.
1757002: Aug 05 10:04:13.481 WAT %MIVR-LIB_JASPER-7-UNK:Message sent since last write check, resetting flag
1757003: Aug 05 10:04:13.481 WAT %MIVR-LIB_JASPER-7-UNK:29997 ms elapsed since last read check.
1757004: Aug 05 10:04:13.481 WAT %MIVR-LIB_JASPER-7-UNK:A receive is in progress
1757005: Aug 05 10:04:13.497 WAT %MIVR-LIB_JASPER-7-UNK:10001 ms elapsed since last write check.
1757006: Aug 05 10:04:13.497 WAT %MIVR-LIB_JASPER-7-UNK:Message sent since last write check, resetting flag
1757007: Aug 05 10:04:13.497 WAT %MIVR-LIB_JASPER-7-UNK:30001 ms elapsed since last read check.
1757008: Aug 05 10:04:13.497 WAT %MIVR-LIB_JASPER-7-UNK:A receive is in progress
1757009: Aug 05 10:04:13.751 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757010: Aug 05 10:04:13.800 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177032382
1757011: Aug 05 10:04:13.800 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,032,382,Exception=null
1757012: Aug 05 10:04:13.800 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177032382
1757013: Aug 05 10:04:13.800 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,032,382,Exception=null
1757014: Aug 05 10:04:13.804 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177029760
1757015: Aug 05 10:04:13.804 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,029,760,Exception=null
1757016: Aug 05 10:04:13.804 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177029760
1757017: Aug 05 10:04:13.804 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,029,760,Exception=null
1757018: Aug 05 10:04:13.977 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1757019: Aug 05 10:04:14.208 WAT %MIVR-ICD_CTI-7-UNK:Received message QUERY_QUEUE_STATISTICS_REQ
Message dump, excluding msg header (Length = 10 bytes):
0 0 fc 2 > 4 0 0 0 1 
1757020: Aug 05 10:04:14.208 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.2.7,port=51999,localport=12028] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64514 SkillGroupNum=1 }
1757021: Aug 05 10:04:14.208 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64514 SkillGroupNum=1 socket: Socket[addr=10.0.2.7,port=51999,localport=12028] }
1757022: Aug 05 10:04:14.208 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting msg: { class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:64514 } to rm MsgQ
1757023: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:64514
1757024: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:Querying stats for CSDID: 1
1757025: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[1]: 
1757026: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[2]: 
1757027: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[3]: 
1757028: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[4]: 
1757029: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[5]: 
1757030: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[6]: 
1757031: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[7]: 
1757032: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[8]: 
1757033: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[9]: 
1757034: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:ESD: 1 Contacts in Queue[10]: 
1757035: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:Posting the statistics for CSDID 1
1757036: Aug 05 10:04:14.208 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF }
1757037: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.2.7,port=51999,localport=12028] msg: 224 and invokeid: 64514 } 
1757038: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64514 SkillGroupNum=1 loggedInAgents=1 inSessionAgents=1 availableAgents=0 unAvailableAgents=0 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:14 WAT 2013 totalCall=6 oldestCallInQueue =0 handledCallsToday=2 callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442 averageWaitDuration=448087 longestTalkDuration=23442 longestWaitDuration=2008167 to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] } 
1757039: Aug 05 10:04:14.209 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1757040: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757041: Aug 05 10:04:14.209 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61316,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1757042: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61316,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1757043: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64514 SkillGroupNum=1 loggedInAgents=1 inSessionAgents=1 availableAgents=0 unAvailableAgents=0 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:14 WAT 2013 totalCall=6 oldestCallInQueue =0 handledCallsToday=2 callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442 averageWaitDuration=448087 longestTalkDuration=23442 longestWaitDuration=2008167} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1757044: Aug 05 10:04:14.209 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-122-61316-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1757045: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61316-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757046: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=QUERY_QUEUE_STATISTICS_CONF]   <- QUERY_QUEUE_STATISTICS_CONF[length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64514 SkillGroupNum=1 loggedInAgents=1 inSessionAgents=1 availableAgents=0 unAvailableAgents=0 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:14 WAT 2013 totalCall=6 oldestCallInQueue =0 handledCallsToday=2 callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442 averageWaitDuration=448087 longestTalkDuration=23442 longestWaitDuration=2008167]
1757047: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 6A 00 00 00 E0                            ...j....
   MDATA:   0000: 00 00 FC 02 00 01 00 01   00 00 00 00 00 00 00 00  ................
0010: 00 00 00 00 00 00 00 00   00 00 00 00 00 00 00 00  ................
0020: 00 00 00 00 00 00 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 00   51 FE DD 03 51 FF 6A 8E  ........Q...Q.j.
0040: 00 00 00 06 00 00 00 00   00 00 00 02 00 00 00 04  ................
0050: 00 00 00 00 00 00 5B 92   00 06 D6 57 00 00 5B 92  ......[....W..[.
0060: 00 1E A4 67 3E 04 00 00   00 01                    ...g>.....

1757048: Aug 05 10:04:14.209 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1757049: Aug 05 10:04:14.210 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-122-61316,Thread priority=5,Time=0
1757050: Aug 05 10:04:14.210 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61316,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757051: Aug 05 10:04:14.210 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61316
1757052: Aug 05 10:04:14.210 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61316,Original thread priority=null,Time=null,Exception=null
1757053: Aug 05 10:04:14.301 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1757054: Aug 05 10:04:14.305 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1757055: Aug 05 10:04:14.309 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1757056: Aug 05 10:04:14.309 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1757057: Aug 05 10:04:14.757 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757058: Aug 05 10:04:14.806 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177033387
1757059: Aug 05 10:04:14.806 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,033,387,Exception=null
1757060: Aug 05 10:04:14.806 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177033388
1757061: Aug 05 10:04:14.806 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,033,388,Exception=null
1757062: Aug 05 10:04:14.810 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177030765
1757063: Aug 05 10:04:14.810 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,030,765,Exception=null
1757064: Aug 05 10:04:14.810 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177030766
1757065: Aug 05 10:04:14.810 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,030,766,Exception=null
1757066: Aug 05 10:04:14.983 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1757067: Aug 05 10:04:15.306 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1757068: Aug 05 10:04:15.310 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1757069: Aug 05 10:04:15.314 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1757070: Aug 05 10:04:15.314 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1757071: Aug 05 10:04:15.763 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757072: Aug 05 10:04:15.811 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177034393
1757073: Aug 05 10:04:15.812 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,034,393,Exception=null
1757074: Aug 05 10:04:15.812 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177034394
1757075: Aug 05 10:04:15.812 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,034,394,Exception=null
1757076: Aug 05 10:04:15.815 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177031771
1757077: Aug 05 10:04:15.815 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,031,771,Exception=null
1757078: Aug 05 10:04:15.816 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177031771
1757079: Aug 05 10:04:15.816 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,031,771,Exception=null
1757080: Aug 05 10:04:15.985 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1757081: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7-UNK:ClusterMsgMgr.isMaster() returns true
1757082: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7-UNK:CheckCampaignStartStop:we are master and DB Publisher is up
1757083: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7-UNK:CheckCampaignStartStop:OB state: 2
1757084: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7-UNK:CheckCampaignStartStop:about to check RmCm state
1757085: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7-UNK:CheckCampaignStartStop:RmCm is up
1757086: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:ConfigManagerImpl-getAll(): given query : getAll.CampaignConfig#5[]
1757087: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:ConfigManagerImpl-getAll(): query[0]: getAll.CampaignConfig#5[]
1757088: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery) RepositoryAccessors in list = 2
1757089: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String
1757090: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig
1757091: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery):Try to get the default accessor
1757092: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery)::found a RepositoryAccessor
1757093: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:DBAccessor.get(query))
1757094: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:Schema class = com.cisco.crs.outbound.CampaignConfig
1757095: Aug 05 10:04:16.037 WAT %MIVR-DB_MGR-7-UNK:Returning DAO :: SimpleCampaignDAO
1757096: Aug 05 10:04:16.038 WAT %MIVR-LIB_JASPER-7-UNK:Returning cached instance of singleton bean 'SimpleCampaignDAO'
1757097: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do not override hibernate.transaction.factory_class,error_desc=null
1757098: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=campaignName..null,error_desc=null
1757099: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=campaignName..null,error_desc=null
1757100: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=campaignID..null,error_desc=null
1757101: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=campaignID..null,error_desc=null
1757102: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=enabled..null,error_desc=null
1757103: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=enabled..null,error_desc=null
1757104: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=startTime..null,error_desc=null
1757105: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=startTime..null,error_desc=null
1757106: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=endTime..null,error_desc=null
1757107: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=endTime..null,error_desc=null
1757108: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=QUERY ::SELECT c FROM CampaignEntity AS c WHERE c.active = :active ,error_desc=null
1757109: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=QUERY ::SELECT c FROM CampaignEntity AS c WHERE c.active = :active ,error_desc=null
1757110: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Query is..org.hibernate.ejb.QueryImpl@1527c08,error_desc=null
1757111: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Query is..org.hibernate.ejb.QueryImpl@1527c08,error_desc=null
1757112: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=QueryStr isSELECT c FROM CampaignEntity AS c WHERE c.active = :active ,error_desc=null
1757113: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=QueryStr isSELECT c FROM CampaignEntity AS c WHERE c.active = :active ,error_desc=null
1757114: Aug 05 10:04:16.039 WAT %MIVR-DB_MGR-7-UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1757115: Aug 05 10:04:16.039 WAT %MIVR-LIB_JASPER-7-UNK:Fetching JDBC Connection from DataSource
1757116: Aug 05 10:04:16.041 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1757117: Aug 05 10:04:16.042 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1757118: Aug 05 10:04:16.042 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning: reason(No data) SQLState(02000) vendor code(100)
1757119: Aug 05 10:04:16.042 WAT %MIVR-LIB_JASPER-7-UNK:Returning JDBC Connection to DataSource
1757120: Aug 05 10:04:16.042 WAT %MIVR-LIB_JDBC-7-JDBC_LOG_MONITOR:JDBC log: message=Found 0 campaigns,error_desc=null
1757121: Aug 05 10:04:16.042 WAT %MIVR-LIB_JDBC-7-JDBC_LOG_MONITOR:JDBC log: message=Found 0 campaigns,error_desc=null
1757122: Aug 05 10:04:16.042 WAT %MIVR-CFG_MGR-7-UNK:No objects found: Exception=com.cisco.config.ConfigNotFoundException: Query returned 0 results
1757123: Aug 05 10:04:16.042 WAT %MIVR-CFG_MGR-7-EXCEPTION:com.cisco.config.ConfigNotFoundException: Query returned 0 results
1757124: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:530)
1757125: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManagerImpl.java:1438)
1757126: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.java:534)
1757127: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.config.Config.getAll(Config.java:1030)
1757128: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.config.Config.getAll(Config.java:940)
1757129: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.crs.outbound.CampaignConfig.getAllCampaigns(CampaignConfig.java:461)
1757130: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.outbound.CampaignMgr.loadCampaigns(CampaignMgr.java:458)
1757131: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.run(CheckCampaignStartStop.java:230)
1757132: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1757133: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1757134: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1757135: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
1757136: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1757137: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-UNK:Error retreiving CampaignConfig object : Exception=com.cisco.config.ConfigNotFoundException: Query returned 0 results
1757138: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:com.cisco.config.ConfigNotFoundException: Query returned 0 results
1757139: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:530)
1757140: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManagerImpl.java:1438)
1757141: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.java:534)
1757142: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.config.Config.getAll(Config.java:1030)
1757143: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.config.Config.getAll(Config.java:940)
1757144: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.crs.outbound.CampaignConfig.getAllCampaigns(CampaignConfig.java:461)
1757145: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.wf.subsystems.outbound.CampaignMgr.loadCampaigns(CampaignMgr.java:458)
1757146: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.run(CheckCampaignStartStop.java:230)
1757147: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1757148: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1757149: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1757150: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
1757151: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1757152: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-UNK:CheckCampaignStartStop: # of campaigns =0
1757153: Aug 05 10:04:16.308 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1757154: Aug 05 10:04:16.312 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1757155: Aug 05 10:04:16.316 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1757156: Aug 05 10:04:16.316 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1757157: Aug 05 10:04:16.764 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757158: Aug 05 10:04:16.817 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177035399
1757159: Aug 05 10:04:16.817 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,035,399,Exception=null
1757160: Aug 05 10:04:16.817 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177035399
1757161: Aug 05 10:04:16.817 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,035,399,Exception=null
1757162: Aug 05 10:04:16.821 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177032777
1757163: Aug 05 10:04:16.821 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,032,777,Exception=null
1757164: Aug 05 10:04:16.821 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177032777
1757165: Aug 05 10:04:16.821 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,032,777,Exception=null
1757166: Aug 05 10:04:16.990 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1757167: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:Received message HEARTBEAT_REQ
Message dump, excluding msg header (Length = 4 bytes):
0 0 2 dc 
1757168: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.108.41,port=57007,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=732 }
1757169: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : Processing msg: { msg: length=4 type=HEARTBEAT_REQ,invokeId=732 socket: Socket[addr=10.0.108.41,port=57007,localport=12028] }
1757170: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:InboundMsgProcessor : posting HB conf: { HEARTBEAT_CONF Socket:Socket[addr=10.0.108.41,port=57007,localport=12028] invokeID:732 }
1757171: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF }
1757172: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got a conf message and sending it on { Socket[addr=10.0.108.41,port=57007,localport=12028] msg: 6 and invokeid: 732 } 
1757173: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=732 to socket: Socket[addr=10.0.108.41,port=57007,localport=12028] } 
1757174: Aug 05 10:04:16.993 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1757175: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757176: Aug 05 10:04:16.993 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-338-273,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1757177: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-338-273,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1757178: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=HEARTBEAT_CONF,invokeId=732} to socket: Socket[addr=10.0.108.41,port=57007,localport=12028] is : 0
1757179: Aug 05 10:04:16.993 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-338-273-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1757180: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-338-273-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757181: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=HEARTBEAT_CONF]   <- HEARTBEAT_CONF[length=-1 type=HEARTBEAT_CONF,invokeId=732]
1757182: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 04 00 00 00 06                            ........
   MDATA:   0000: 00 00 02 DC                                        ....

1757183: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.0.108.41,port=57007,localport=12028]  } 
1757184: Aug 05 10:04:16.993 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_SOCKET-338-273,Thread priority=5,Time=0
1757185: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-338-273,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757186: Aug 05 10:04:16.993 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-338-273
1757187: Aug 05 10:04:16.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-338-273,Original thread priority=null,Time=null,Exception=null
1757188: Aug 05 10:04:17.314 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1757189: Aug 05 10:04:17.318 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1757190: Aug 05 10:04:17.322 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1757191: Aug 05 10:04:17.322 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1757192: Aug 05 10:04:17.770 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757193: Aug 05 10:04:17.822 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177036404
1757194: Aug 05 10:04:17.823 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,036,404,Exception=null
1757195: Aug 05 10:04:17.823 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177036405
1757196: Aug 05 10:04:17.823 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,036,405,Exception=null
1757197: Aug 05 10:04:17.826 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177033782
1757198: Aug 05 10:04:17.827 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,033,782,Exception=null
1757199: Aug 05 10:04:17.827 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177033783
1757200: Aug 05 10:04:17.827 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,033,783,Exception=null
1757201: Aug 05 10:04:17.992 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1757202: Aug 05 10:04:18.136 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060
1757203: Aug 05 10:04:18.136 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757204: Aug 05 10:04:18.136 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-TERM_CONN_EV:0060,Thread priority=5,Time=0
1757205: Aug 05 10:04:18.136 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-TERM_CONN_EV:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757206: Aug 05 10:04:18.136 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Digit received: 2
1757207: Aug 05 10:04:18.136 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> stopPlay() called.
1757208: Aug 05 10:04:18.142 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=1
1757209: Aug 05 10:04:18.142 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=0
1757210: Aug 05 10:04:18.142 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=6
1757211: Aug 05 10:04:18.142 WAT %MIVR-SS_CMT-7-UNK:process digit 2 tag=1
1757212: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:action terminated sucessfully for Task id=26000000343
1757213: Aug 05 10:04:18.142 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1757214: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl@1d48f8e,Type=Interruptible action
1757215: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000343
1757216: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000343
1757217: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000343
1757218: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757219: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757220: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757221: Aug 05 10:04:18.142 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl@1d48f8e abortWaiting=false
1757222: Aug 05 10:04:18.142 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 MenuStep return value: 1
1757223: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Goto ConnectToCustomer /* Go to ConnectToCustomer ... */,Task Id=26000000343
1757224: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757225: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757226: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757227: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25853,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto ConnectToCustomer /* Go to ConnectToCustomer ... */
1757228: Aug 05 10:04:18.142 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Goto ConnectToCustomer /* Go to ConnectToCustomer ... */
1757229: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ConnectToCustomer:,Task Id=26000000343
1757230: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757231: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757232: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757233: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25856,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ConnectToCustomer:
1757234: Aug 05 10:04:18.142 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ConnectToCustomer:
1757235: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: If (callbackNumber.length() > 5) Then /* If the length of the ... */,Task Id=26000000343
1757236: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757237: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757238: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757239: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25857,Step Class=com.cisco.wfframework.steps.core.StepIf,Step Description=If (callbackNumber.length() > 5) Then /* If the length of the ... */
1757240: Aug 05 10:04:18.142 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : If (callbackNumber.length() > 5) Then /* If the length of the ... */
1757241: Aug 05 10:04:18.142 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'callbackNumber' (78) = 07037737911
1757242: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Set callbackNumber = digitForDialTone + callbackNumber /* Adds the value of the ... */,Task Id=26000000343
1757243: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757244: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757245: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757246: Aug 05 10:04:18.142 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25858,Step Class=com.cisco.wfframework.steps.core.StepAssign,Step Description=Set callbackNumber = digitForDialTone + callbackNumber /* Adds the value of the ... */
1757247: Aug 05 10:04:18.142 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Set callbackNumber = digitForDialTone + callbackNumber /* Adds the value of the ... */
1757248: Aug 05 10:04:18.142 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'digitForDialTone' (15) = 5
1757249: Aug 05 10:04:18.142 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'callbackNumber' (78) = 07037737911
1757250: Aug 05 10:04:18.142 WAT %MIVR-EXPR_MGR-7-UNK:Converting '507037737911' to class java.lang.String as: "507037737911"
1757251: Aug 05 10:04:18.142 WAT %MIVR-EXPR_MGR-7-UNK:modifying identifier 'callbackNumber' (78) = 507037737911
1757252: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Call Redirect (outboundCallContact to callbackNumber) /* Redirects the call that ... */,Task Id=26000000343
1757253: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757254: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757255: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757256: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25859,Step Class=com.cisco.wf.steps.ivr.RedirectStep,Step Description=Call Redirect (outboundCallContact to callbackNumber) /* Redirects the call that ... */
1757257: Aug 05 10:04:18.143 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Call Redirect (outboundCallContact to callbackNumber) /* Redirects the call that ... */
1757258: Aug 05 10:04:18.143 WAT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:26000000343 Executing RedirectStep (CallRedirect), reset:true
1757259: Aug 05 10:04:18.143 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'callbackNumber' (78) = 507037737911
1757260: Aug 05 10:04:18.143 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), try to get channel base class is =com.cisco.contact.ContactControlChannel
1757261: Aug 05 10:04:18.143 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), return channel:TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE]
1757262: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757263: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757264: Aug 05 10:04:18.143 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757265: Aug 05 10:04:18.143 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, Redirecting to: 507037737911, Unconditional: false, ResetOrigCalledAddr:false, OrigCalledAddr:507037737911, CallingSearchSpace:default
1757266: Aug 05 10:04:18.145 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1757267: Aug 05 10:04:18.145 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060
1757268: Aug 05 10:04:18.145 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757269: Aug 05 10:04:18.145 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
1757270: Aug 05 10:04:18.145 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060
1757271: Aug 05 10:04:18.145 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1757272: Aug 05 10:04:18.145 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757273: Aug 05 10:04:18.145 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1757274: Aug 05 10:04:18.145 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1757275: Aug 05 10:04:18.145 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Time=0
1757276: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:agent_2
1757277: Aug 05 10:04:18.146 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757278: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1757279: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1757280: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1757281: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:agent_2
1757282: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1757283: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1757284: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1757285: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1757286: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1
1757287: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:18 WAT 2013)
1757288: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1757289: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1
1757290: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:18 WAT 2013)
1757291: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1757292: Aug 05 10:04:18.146 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013
1757293: Aug 05 10:04:18.146 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013
1757294: Aug 05 10:04:18.146 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013
1757295: Aug 05 10:04:18.146 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013
1757296: Aug 05 10:04:18.146 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0
1757297: Aug 05 10:04:18.146 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1757298: Aug 05 10:04:18.146 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1757299: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStoppedEvent
1757300: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: 16778764, connectionDeviceID: 9002, clientAddress: 0 } to outboundQ
1757301: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStopped
1757302: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1757303: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT }
1757304: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0 } 
1757305: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0 to various sockets } 
1757306: Aug 05 10:04:18.146 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757307: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757308: Aug 05 10:04:18.146 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11422,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1757309: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11422,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1757310: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1757311: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11422-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1757312: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757313: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11422-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757314: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757315: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757316: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48024,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1757317: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48024,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1757318: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1757319: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757320: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757321: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757322: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1757323: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61317,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1757324: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61317,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1757325: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1757326: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757327: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757328: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-43,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1757329: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-43,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1757330: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1757331: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-43-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757332: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3-REDIRECT_FAILED:Redirect failed : All Call ids=CallID:288 MediaId:1548/1 Task:26000000343,Extension=507037737911,Exception=com.cisco.jtapi.InvalidPartyExceptionImpl: Attempt to redirect to an unknown destination,Failure reason=CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION=0x8ccc0034::Attempt to redirect to an unknown destination
1757333: Aug 05 10:04:18.147 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1757334: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidPartyExceptionImpl: Attempt to redirect to an unknown destination
1757335: Aug 05 10:04:18.147 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1757336: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-43-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757337: Aug 05 10:04:18.147 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=null,Listener=null
1757338: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757339: Aug 05 10:04:18.147 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48024-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757340: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
1757341: Aug 05 10:04:18.147 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013,Queue Time=1
1757342: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
1757343: Aug 05 10:04:18.147 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1757344: Aug 05 10:04:18.147 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1757345: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStoppedEvent
1757346: Aug 05 10:04:18.147 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48024-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757347: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
1757348: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: 16778764, connectionDeviceID: 9002, clientAddress: 0 } to outboundQ
1757349: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStopped
1757350: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757351: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1757352: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757353: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1757354: Aug 05 10:04:18.148 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1757355: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT }
1757356: Aug 05 10:04:18.148 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61317-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757357: Aug 05 10:04:18.148 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1757358: Aug 05 10:04:18.148 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11422,Thread priority=5,Time=1
1757359: Aug 05 10:04:18.148 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05 10:04:18 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=null,Listener=null
1757360: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0 } 
1757361: Aug 05 10:04:18.148 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
1757362: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0 to various sockets } 
1757363: Aug 05 10:04:18.148 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-43,Thread priority=5,Time=1
1757364: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11422,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757365: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-43,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757366: Aug 05 10:04:18.148 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11422
1757367: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757368: Aug 05 10:04:18.148 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-43
1757369: Aug 05 10:04:18.148 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.redirect(TAPIPortGroup.java:10499)
1757370: Aug 05 10:04:18.148 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757371: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11422,Original thread priority=null,Time=null,Exception=null
1757372: Aug 05 10:04:18.148 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.access$2000(TAPIPortGroup.java:6160)
1757373: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757374: Aug 05 10:04:18.148 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.redirect(TAPIPortGroup.java:3827)
1757375: Aug 05 10:04:18.148 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61317-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757376: Aug 05 10:04:18.148 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wf.steps.ivr.RedirectStep.execute(RedirectStep.java:253)
1757377: Aug 05 10:04:18.148 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11423,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1757378: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1757379: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-43,Original thread priority=null,Time=null,Exception=null
1757380: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1757381: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1757382: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1757383: Aug 05 10:04:18.149 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48024,Thread priority=5,Time=2
1757384: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11423,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1757385: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48024,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1757386: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1757387: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1757388: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757389: Aug 05 10:04:18.149 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48024
1757390: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1757391: Aug 05 10:04:18.149 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11423-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1757392: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48024,Original thread priority=null,Time=null,Exception=null
1757393: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11423-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757394: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1757395: Aug 05 10:04:18.149 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757396: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1757397: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757398: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1757399: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757400: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1757401: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1757402: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757403: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757404: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1757405: Aug 05 10:04:18.149 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48025,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1757406: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1757407: Aug 05 10:04:18.149 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48025,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1757408: Aug 05 10:04:18.149 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1757409: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1757410: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11423,Thread priority=5,Time=1
1757411: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1757412: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757413: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757414: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1757415: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757416: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757417: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-44,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1757418: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-44,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1757419: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1757420: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1757421: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-44-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757422: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11423,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757423: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11423
1757424: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1757425: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-44-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757426: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-3-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1757427: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757428: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11423,Original thread priority=null,Time=null,Exception=null
1757429: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1757430: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-3-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1757431: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757432: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-7-UNK:Call.transferFailed(507037737911, UNKNOWN) JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false]
1757433: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1757434: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-44,Thread priority=5,Time=0
1757435: Aug 05 10:04:18.150 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-44,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757436: Aug 05 10:04:18.150 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=5
1757437: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1757438: Aug 05 10:04:18.151 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread priority=5,Time=5
1757439: Aug 05 10:04:18.151 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1757440: Aug 05 10:04:18.151 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0
1757441: Aug 05 10:04:18.151 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> muteDestination() is being called to mute TXUserStreamManager
1757442: Aug 05 10:04:18.151 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.stopStream called on TXDriverStreamManager
1757443: Aug 05 10:04:18.151 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1da8da7
1757444: Aug 05 10:04:18.151 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1757445: Aug 05 10:04:18.151 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013
1757446: Aug 05 10:04:18.152 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013
1757447: Aug 05 10:04:18.154 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
1757448: Aug 05 10:04:18.154 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060
1757449: Aug 05 10:04:18.154 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757450: Aug 05 10:04:18.154 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48025-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=5
1757451: Aug 05 10:04:18.154 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013,Queue Time=4
1757452: Aug 05 10:04:18.154 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48025-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1757453: Aug 05 10:04:18.154 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757454: Aug 05 10:04:18.154 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757455: Aug 05 10:04:18.154 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013,Queue Time=4,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1757456: Aug 05 10:04:18.154 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1757457: Aug 05 10:04:18.154 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_ANSWERED,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reason=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0destination=507037737911] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:18 WAT 2013,Queue Time=4,Dispatch Time=0,Listener Class=null,Listener=null
1757458: Aug 05 10:04:18.155 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61317,Thread priority=5,Time=2
1757459: Aug 05 10:04:18.155 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48025,Thread priority=5,Time=5
1757460: Aug 05 10:04:18.155 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48025,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1757461: Aug 05 10:04:18.155 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48025
1757462: Aug 05 10:04:18.155 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48025,Original thread priority=null,Time=null,Exception=null
1757463: Aug 05 10:04:18.155 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61317,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1757464: Aug 05 10:04:18.155 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61317-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=5
1757465: Aug 05 10:04:18.155 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61317-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1757466: Aug 05 10:04:18.155 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectioinDeviceID: 9002, ClientAddress: 0]
1757467: Aug 05 10:04:18.155 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: 01 00 06 0C 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1757468: Aug 05 10:04:18.156 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1757469: Aug 05 10:04:18.156 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61317,Thread priority=5,Time=6
1757470: Aug 05 10:04:18.156 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61317,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1757471: Aug 05 10:04:18.156 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61317
1757472: Aug 05 10:04:18.156 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61317,Original thread priority=null,Time=null,Exception=null
1757473: Aug 05 10:04:18.156 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-44
1757474: Aug 05 10:04:18.156 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-44,Original thread priority=null,Time=null,Exception=null
1757475: Aug 05 10:04:18.162 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer.muteDestination().  !started. Return...
1757476: Aug 05 10:04:18.162 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=17
1757477: Aug 05 10:04:18.162 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=17,Exception=null
1757478: Aug 05 10:04:18.162 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Time=8
1757479: Aug 05 10:04:18.162 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=8,Exception=null
1757480: Aug 05 10:04:18.162 WAT %MIVR-LIB_MEDIA-7-RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method Name=setInputProperties(),HOST NAME=10.0.2.7,PORT NUMBER=24944,PACKET SIZE=20
1757481: Aug 05 10:04:18.162 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=196 parId=0 -> setInputProperties: payloadType-4
1757482: Aug 05 10:04:18.162 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=196 parId=0 -> >>>>>setSockRTP: port=24944 is in use, driver picked a different port=24944
1757483: Aug 05 10:04:18.162 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 getLocalSource() of RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=null,remote src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=null,local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]] returns 24944
1757484: Aug 05 10:04:18.162 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 MediaOpenLogicalChannelEv:payloadType=4,packetSize=20,setting CiscoRTPParams10.0.2.7/24944 to MCB_0060
1757485: Aug 05 10:04:18.163 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=9
1757486: Aug 05 10:04:18.163 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=9,Exception=null
1757487: Aug 05 10:04:18.163 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
1757488: Aug 05 10:04:18.163 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060
1757489: Aug 05 10:04:18.163 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757490: Aug 05 10:04:18.163 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread priority=5,Time=0
1757491: Aug 05 10:04:18.164 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757492: Aug 05 10:04:18.164 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 RTPInputStartedEv:bitRate=R5_3,localHost=10.0.2.7,localPort=24944,payloadType=G711ULAW64K,packetSize=20,echoCancellation=true
1757493: Aug 05 10:04:18.164 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=1
1757494: Aug 05 10:04:18.164 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757495: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1757496: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1757497: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1757498: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:agent_2
1757499: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1757500: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1757501: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:contact for which the RTP msg is for this contact : Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:290
1757502: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:rtpCodec from the RTP msg is 3
1757503: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7-UNK:isIAQ_CONSULT_CONTACT is set to false
1757504: Aug 05 10:04:18.164 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1
1757505: Aug 05 10:04:18.164 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStartedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:18 WAT 2013)
1757506: Aug 05 10:04:18.164 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1757507: Aug 05 10:04:18.164 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013
1757508: Aug 05 10:04:18.164 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013
1757509: Aug 05 10:04:18.164 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStartedEvent
1757510: Aug 05 10:04:18.164 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: 0, peripheralID: 1, clientPort: 24944 , direction: 1 , RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 16778764, connectionDeviceID: 9002 } to outboundQ
1757511: Aug 05 10:04:18.164 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStarted
1757512: Aug 05 10:04:18.164 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1757513: Aug 05 10:04:18.164 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0
1757514: Aug 05 10:04:18.164 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1757515: Aug 05 10:04:18.164 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1757516: Aug 05 10:04:18.164 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1757517: Aug 05 10:04:18.164 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1757518: Aug 05 10:04:18.165 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1757519: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT }
1757520: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7 } 
1757521: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7 to various sockets } 
1757522: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757523: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757524: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11424,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1757525: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11424,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1757526: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1757527: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757528: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757529: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48026,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1757530: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48026,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1757531: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1757532: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48026-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757533: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11424-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757534: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48026-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757535: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11424-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757536: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1757537: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757538: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757539: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61318,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1757540: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61318,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1757541: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1757542: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1757543: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1757544: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1757545: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1757546: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757547: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757548: Aug 05 10:04:18.165 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1757549: Aug 05 10:04:18.165 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-45,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1757550: Aug 05 10:04:18.166 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48026,Thread priority=5,Time=0
1757551: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-45,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1757552: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1757553: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48026,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757554: Aug 05 10:04:18.166 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11424,Thread priority=5,Time=0
1757555: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11424,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757556: Aug 05 10:04:18.166 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11424
1757557: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11424,Original thread priority=null,Time=null,Exception=null
1757558: Aug 05 10:04:18.166 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48026
1757559: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48026,Original thread priority=null,Time=null,Exception=null
1757560: Aug 05 10:04:18.166 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61318-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1757561: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61318-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757562: Aug 05 10:04:18.166 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1757563: Aug 05 10:04:18.167 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-45-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1757564: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1757565: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-45-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757566: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
1757567: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1757568: Aug 05 10:04:18.167 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61318,Thread priority=5,Time=2
1757569: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 34 00 00 00 74                            ...4...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 61 70 00 01 00 00  ..........ap....
0010: 00 00 00 01 00 00 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 09 31 30 2E 30   2E 32 2E 37 00 19 05 39  ..Q.10.0.2.7...9
0030: 30 30 32 00                                        002.

1757570: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61318,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1757571: Aug 05 10:04:18.167 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61318
1757572: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1757573: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61318,Original thread priority=null,Time=null,Exception=null
1757574: Aug 05 10:04:18.167 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-45,Thread priority=5,Time=2
1757575: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-45,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1757576: Aug 05 10:04:18.167 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-45
1757577: Aug 05 10:04:18.167 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-45,Original thread priority=null,Time=null,Exception=null
1757578: Aug 05 10:04:18.319 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1757579: Aug 05 10:04:18.323 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1757580: Aug 05 10:04:18.327 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1757581: Aug 05 10:04:18.327 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1757582: Aug 05 10:04:18.355 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received
1757583: Aug 05 10:04:18.356 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060
1757584: Aug 05 10:04:18.356 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757585: Aug 05 10:04:18.356 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1757586: Aug 05 10:04:18.356 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1757587: Aug 05 10:04:18.356 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STARTED:0060,Thread priority=5,Time=1
1757588: Aug 05 10:04:18.356 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1757589: Aug 05 10:04:18.356 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:agent_2
1757590: Aug 05 10:04:18.356 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STARTED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757591: Aug 05 10:04:18.356 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 RTPOutputStartedEv:bitRate=R5_3,remoteHost=10.0.106.23,remotePort=20728,payloadType=G711ULAW64K,packetSize=20,precedenceValue=184,silenceSuppr=false,maxFramesPerPacket=80
1757592: Aug 05 10:04:18.356 WAT %MIVR-LIB_MEDIA-7-UNK:PromptPlayer.setTxDestination() Inside set Tx Destination
1757593: Aug 05 10:04:18.356 WAT %MIVR-LIB_MEDIA-7-RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method Name=setTxDestination(),HOST NAME=10.0.106.23,PORT NUMBER=20728,PACKET SIZE=20
1757594: Aug 05 10:04:18.356 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> setTxDestination: payloadType=4
1757595: Aug 05 10:04:18.356 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=1
1757596: Aug 05 10:04:18.356 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757597: Aug 05 10:04:18.356 WAT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:26000000343 RedirectStep (CallRedirect): Redirect to: 507037737911failed. Status: 3: Exception=com.cisco.channel.ChannelExecutionException: Contact id: 288, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful
1757598: Aug 05 10:04:18.356 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1757599: Aug 05 10:04:18.356 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStartedMsg(SessionRTPStartedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1757600: Aug 05 10:04:18.357 WAT %MIVR-SS_RM-7-UNK:contact for which the RTP msg is for this contact : Contact ID:16778764 [1548/1] Contact Class:IAQ App Contact Id:290
1757601: Aug 05 10:04:18.357 WAT %MIVR-SS_RM-7-UNK:rtpCodec from the RTP msg is 3
1757602: Aug 05 10:04:18.357 WAT %MIVR-SS_RM-7-UNK:isIAQ_CONSULT_CONTACT is set to false
1757603: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 288, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful
1757604: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.checkTransferResult(TAPIPortGroup.java:5006)
1757605: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.redirect(TAPIPortGroup.java:3828)
1757606: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wf.steps.ivr.RedirectStep.execute(RedirectStep.java:253)
1757607: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1757608: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1757609: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1757610: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1757611: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1757612: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1757613: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1757614: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1757615: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1757616: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1757617: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1757618: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1757619: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1757620: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1757621: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1757622: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1757623: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1757624: Aug 05 10:04:18.357 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: HBCCallBackNumber = Create Generated Prompt telephone.number (callbackNumberEntered),Task Id=26000000343
1757625: Aug 05 10:04:18.357 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757626: Aug 05 10:04:18.357 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757627: Aug 05 10:04:18.357 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757628: Aug 05 10:04:18.357 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25869,Step Class=com.cisco.prompt.steps.CreateGeneratedPromptStep,Step Description=HBCCallBackNumber = Create Generated Prompt telephone.number (callbackNumberEntered)
1757629: Aug 05 10:04:18.357 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : HBCCallBackNumber = Create Generated Prompt telephone.number (callbackNumberEntered)
1757630: Aug 05 10:04:18.357 WAT %MIVR-STEPS_PROMPT-7-UNK:Task:26000000343 Executing Create Generated Prompt Step
1757631: Aug 05 10:04:18.357 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'callbackNumberEntered' (18) = telephone.number[07037737911]
1757632: Aug 05 10:04:18.358 WAT %MIVR-EXPR_MGR-7-UNK:modifying identifier 'HBCCallBackNumber' (57) = telephone.number[telephone.number[07037737911]]
1757633: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Play Prompt (outboundCallContact, HBCUnsuccessfulCallBack + HBCCallBackNumber),Task Id=26000000343
1757634: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757635: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757636: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757637: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25870,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (outboundCallContact, HBCUnsuccessfulCallBack + HBCCallBackNumber)
1757638: Aug 05 10:04:18.358 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Play Prompt (outboundCallContact, HBCUnsuccessfulCallBack + HBCCallBackNumber)
1757639: Aug 05 10:04:18.358 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 Executing OutputStep
1757640: Aug 05 10:04:18.358 WAT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:26000000343 OutputStep: myExecute
1757641: Aug 05 10:04:18.358 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), try to get channel base class is =com.cisco.dialog.DialogChannel
1757642: Aug 05 10:04:18.358 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:getChannel(), return channel:RTPDialogChannel[type=Cisco Media Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=true,remote dest=[addr=10.0.106.23,port=20728,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],remote src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],local dest=[addr=10.0.106.23,port=20728,size=20,payload=G711ULAW64K,bitrate=R5_3,precedence=184,silence=false,frames=80],local src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate=R5_3,echo=true],streams=[]]
1757643: Aug 05 10:04:18.358 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'HBCUnsuccessfulCallBack' (81) = clearPrompts/unsuccessfullCallback.wav
1757644: Aug 05 10:04:18.358 WAT %MIVR-EXPR_MGR-7-UNK:evaluating identifier 'HBCCallBackNumber' (57) = telephone.number[telephone.number[07037737911]]
1757645: Aug 05 10:04:18.358 WAT %MIVR-EXPR_MGR-7-UNK:Converting 'clearPrompts/unsuccessfullCallback.wav telephone.number[telephone.number[07037737911]]' to interface com.cisco.prompt.Playable as: (P[clearPrompts/unsuccessfullCallback.wav] + §com.cisco.prompt.GeneratedPrompt§telephone.number[telephone.number[07037737911]]§)
1757646: Aug 05 10:04:18.358 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IN_USE MDC::set: com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717 enter OK
1757647: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1757648: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1757649: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1757650: Aug 05 10:04:18.358 WAT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717,Type=Interruptible action
1757651: Aug 05 10:04:18.358 WAT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=true DTMFBuffer.size=0
1757652: Aug 05 10:04:18.358 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef:FileStubImpl:getLocalFile:/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.wav
1757653: Aug 05 10:04:18.358 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::checkFileInDeleteFileList: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.wav
1757654: Aug 05 10:04:18.358 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath: for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.wav
1757655: Aug 05 10:04:18.358 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_ENG_TASKS-31-3-TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath:for /opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.wav is null done.
1757656: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-UNK:UserPrompt file '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.wav' was temporary renamed to '/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.wav'
1757657: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-UNDEFINED_GENERATED_PROMPT:Undefined generated prompt: Generated Prompt=telephone.number[telephone.number[07037737911]],Language=en_US,Exception=com.cisco.prompt.PromptArgumentFormatException: invalid digit: t
1757658: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:com.cisco.prompt.PromptArgumentFormatException: invalid digit: t
1757659: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.getPlayable(GenericTelephoneNumberGenerator.java:136)
1757660: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.appendTo(GenericTelephoneNumberGenerator.java:208)
1757661: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2425)
1757662: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.prompt.GeneratedPrompt.appendTo(GeneratedPrompt.java:551)
1757663: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169)
1757664: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)
1757665: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129)
1757666: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757)
1757667: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560)
1757668: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)
1757669: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77)
1757670: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)
1757671: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)
1757672: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1757673: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1757674: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1757675: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1757676: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1757677: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1757678: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1757679: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1757680: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1757681: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1757682: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1757683: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1757684: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1757685: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1757686: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1757687: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1757688: Aug 05 10:04:18.359 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1757689: Aug 05 10:04:18.359 WAT %MIVR-LIB_MEDIA-3-PROMPT_ERROR_IGNORED:Prompt error ignored: Exception=com.cisco.prompt.PromptArgumentFormatException: invalid digit: t
1757690: Aug 05 10:04:18.359 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1
1757691: Aug 05 10:04:18.359 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStartedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:18 WAT 2013)
1757692: Aug 05 10:04:18.359 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1757693: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013
1757694: Aug 05 10:04:18.359 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStartedEvent
1757695: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013
1757696: Aug 05 10:04:18.359 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: 0, peripheralID: 1, clientPort: 20728 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 16778764, connectionDeviceID: 9002 } to outboundQ
1757697: Aug 05 10:04:18.359 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStarted
1757698: Aug 05 10:04:18.359 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1757699: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0
1757700: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1757701: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1757702: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1757703: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1757704: Aug 05 10:04:18.359 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05 10:04:18 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1757705: Aug 05 10:04:18.359 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT }
1757706: Aug 05 10:04:18.359 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23 } 
1757707: Aug 05 10:04:18.359 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23 to various sockets } 
1757708: Aug 05 10:04:18.359 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757709: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757710: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11425,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1757711: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11425,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1757712: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1757713: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757714: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757715: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48027,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1757716: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48027,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1757717: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1757718: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757719: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757720: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61319,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1757721: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61319,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1757722: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48027-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757723: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1757724: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757725: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48027-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757726: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757727: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1757728: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-46,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1757729: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-46,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1757730: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1757731: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F8 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1757732: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1757733: Aug 05 10:04:18.360 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11425-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1757734: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11425-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757735: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1757736: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F8 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1757737: Aug 05 10:04:18.360 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1757738: Aug 05 10:04:18.361 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61319-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757739: Aug 05 10:04:18.361 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61319-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757740: Aug 05 10:04:18.361 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1757741: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:com.cisco.prompt.PromptArgumentFormatException: invalid digit: t
1757742: Aug 05 10:04:18.361 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F8 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1757743: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.getPlayable(GenericTelephoneNumberGenerator.java:136)
1757744: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.appendTo(GenericTelephoneNumberGenerator.java:208)
1757745: Aug 05 10:04:18.361 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1757746: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2425)
1757747: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.prompt.GeneratedPrompt.appendTo(GeneratedPrompt.java:551)
1757748: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169)
1757749: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)
1757750: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129)
1757751: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757)
1757752: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560)
1757753: Aug 05 10:04:18.361 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48027,Thread priority=5,Time=0
1757754: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)
1757755: Aug 05 10:04:18.361 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48027,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757756: Aug 05 10:04:18.361 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-46-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1757757: Aug 05 10:04:18.361 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48027
1757758: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77)
1757759: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)
1757760: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)
1757761: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1757762: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1757763: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1757764: Aug 05 10:04:18.361 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61319,Thread priority=5,Time=1
1757765: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-46-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757766: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61319,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757767: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STARTED_EVENT]   <- RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 20728, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 16778764, ConnectionDeviceID: 9002, ClientAddress: 10.0.106.23]
1757768: Aug 05 10:04:18.362 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61319
1757769: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61319,Original thread priority=null,Time=null,Exception=null
1757770: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48027,Original thread priority=null,Time=null,Exception=null
1757771: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 37 00 00 00 74                            ...7...t
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 50 F8 00 00 00 00  ..........P.....
0010: 00 00 00 01 00 01 00 00   00 14 00 03 00 00 01 00  ................
0020: 06 0C 51 0C 31 30 2E 30   2E 31 30 36 2E 32 33 00  ..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00                               ..9002.

1757772: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1757773: Aug 05 10:04:18.362 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-46,Thread priority=5,Time=2
1757774: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-46,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1757775: Aug 05 10:04:18.362 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-46
1757776: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-46,Original thread priority=null,Time=null,Exception=null
1757777: Aug 05 10:04:18.362 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11425,Thread priority=5,Time=1
1757778: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11425,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757779: Aug 05 10:04:18.362 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11425
1757780: Aug 05 10:04:18.362 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11425,Original thread priority=null,Time=null,Exception=null
1757781: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1757782: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1757783: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1757784: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1757785: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1757786: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1757787: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1757788: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1757789: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1757790: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1757791: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1757792: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1757793: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1757794: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1757795: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer.initializeDataSource()
1757796: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1757797: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-7-UNK:DriverInputStream.addSource /common/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.wav
1757798: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> startOutput()
1757799: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.open  
1757800: Aug 05 10:04:18.362 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.startPlay ---no creation of new tx--
1757801: Aug 05 10:04:18.364 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> play(). StartOutput() called.
1757802: Aug 05 10:04:18.408 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SOCKET_MGR,Executor id=GC,Mnemonic=AXL_SOCKET_POOL,Thread=MIVR_SOCKET_MGR_GC-15-0-AXL_SOCKET_POOL,Thread priority=4,Time=30008
1757803: Aug 05 10:04:18.408 WAT %MIVR-SOCKET_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=GC,Mnemonic=AXL_SOCKET_POOL,Executor type=null,Thread=MIVR_SOCKET_MGR_GC-15-0-AXL_SOCKET_POOL,Thread priority=4,Original Thread=null,Original thread priority=null,Time=30,008,Exception=null
1757804: Aug 05 10:04:18.408 WAT %MIVR-LIB_AXL-7-UNK:PooledAllocator.keepAliveClockDaemon.run() - id=AXL_SOCKET_POOL
1757805: Aug 05 10:04:18.408 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,Sub-Facility=SOCKET_MGR,Executor id=GC,Mnemonic=AXL_SOCKET_POOL,Time=30000
1757806: Aug 05 10:04:18.408 WAT %MIVR-SOCKET_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD_AFTER,Executor id=GC,Mnemonic=AXL_SOCKET_POOL,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=30,000,Exception=null
1757807: Aug 05 10:04:18.408 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SOCKET_MGR,Executor id=GC,Mnemonic=AXL_SOCKET_POOL,Thread=MIVR_SOCKET_MGR_GC-15-0,Thread priority=4,Time=30008
1757808: Aug 05 10:04:18.408 WAT %MIVR-SOCKET_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=GC,Mnemonic=AXL_SOCKET_POOL,Executor type=null,Thread=MIVR_SOCKET_MGR_GC-15-0,Thread priority=4,Original Thread=null,Original thread priority=null,Time=30,008,Exception=null
1757809: Aug 05 10:04:18.683 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=FILE_MGR,Executor id=MONITOR,Mnemonic=MONITOR_STATE,Thread=MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE,Thread priority=4,Time=1177039890
1757810: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:Executor trace: Action=CMD_RUN,Executor id=MONITOR,Mnemonic=MONITOR_STATE,Executor type=null,Thread=MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE,Thread priority=4,Original Thread=null,Original thread priority=null,Time=1,177,039,890,Exception=null
1757811: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:DbMgr:ChangeState
1757812: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:Check state of db:db_cra_repository
1757813: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:DbAccess:isInitialized:Info:datasource initialize - connection not created yet
1757814: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:db_cra_repository:initialized
1757815: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:DbMgr:ChangeState:done
1757816: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:value of Constructing:false
1757817: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:value of bDataStoreInitialized:true
1757818: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:value of bSyncThreadsCreated:true
1757819: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:value of bClasspathSyncDone:true
1757820: Aug 05 10:04:18.683 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=FILE_MGR,Executor id=MONITOR,Mnemonic=MONITOR_STATE,Thread=MIVR_FILE_MGR_MONITOR-27-0,Thread priority=4,Time=1177039890
1757821: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7-UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0:Executor trace: Action=CMD_DONE,Executor id=MONITOR,Mnemonic=MONITOR_STATE,Executor type=null,Thread=MIVR_FILE_MGR_MONITOR-27-0,Thread priority=4,Original Thread=null,Original thread priority=null,Time=1,177,039,890,Exception=null
1757822: Aug 05 10:04:18.776 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757823: Aug 05 10:04:18.824 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177037406
1757824: Aug 05 10:04:18.824 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,037,406,Exception=null
1757825: Aug 05 10:04:18.824 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177037406
1757826: Aug 05 10:04:18.824 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,037,406,Exception=null
1757827: Aug 05 10:04:18.828 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177034784
1757828: Aug 05 10:04:18.828 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,034,784,Exception=null
1757829: Aug 05 10:04:18.828 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177034784
1757830: Aug 05 10:04:18.828 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,034,784,Exception=null
1757831: Aug 05 10:04:18.998 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1757832: Aug 05 10:04:19.321 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1757833: Aug 05 10:04:19.325 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1757834: Aug 05 10:04:19.329 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1757835: Aug 05 10:04:19.329 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1757836: Aug 05 10:04:19.781 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757837: Aug 05 10:04:19.830 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177038412
1757838: Aug 05 10:04:19.830 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,038,412,Exception=null
1757839: Aug 05 10:04:19.830 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177038412
1757840: Aug 05 10:04:19.830 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,038,412,Exception=null
1757841: Aug 05 10:04:19.834 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177035790
1757842: Aug 05 10:04:19.834 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,035,790,Exception=null
1757843: Aug 05 10:04:19.834 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177035790
1757844: Aug 05 10:04:19.834 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,035,790,Exception=null
1757845: Aug 05 10:04:20.003 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1757846: Aug 05 10:04:20.327 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:3:1,started=true}] did not receive a message
1757847: Aug 05 10:04:20.331 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:5:1,started=true}] did not receive a message
1757848: Aug 05 10:04:20.335 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:4:1,started=true}] did not receive a message
1757849: Aug 05 10:04:20.335 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:1:1,started=true}] did not receive a message
1757850: Aug 05 10:04:20.787 WAT %MIVR-LIB_JASPER-7-UNK:Consumer [ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1:1, started=true }] of session [ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-0:2:1,started=true}] did not receive a message
1757851: Aug 05 10:04:20.835 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Time=1177039417
1757852: Aug 05 10:04:20.836 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,039,417,Exception=null
1757853: Aug 05 10:04:20.836 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ENG,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Time=1177039418
1757854: Aug 05 10:04:20.836 WAT %MIVR-ENG-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,039,418,Exception=null
1757855: Aug 05 10:04:20.839 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Time=1177036795
1757856: Aug 05 10:04:20.839 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,036,795,Exception=null
1757857: Aug 05 10:04:20.840 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CRA_HRDM,Executor id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Time=1177036795
1757858: Aug 05 10:04:20.840 WAT %MIVR-CRA_HRDM-7-UNK:Executor trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,177,036,795,Exception=null
1757859: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnDisconnectedEv1548/1
1757860: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1757861: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlTermConnDroppedEv 1548/1
Unknown event1548/1
CallCtlConnDisconnectedEv1548/1
CallInvalidEv 1548/1
1757862: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 16778764 [1548/1] and agent agent_2
1757863: Aug 05 10:04:20.935 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1757864: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:classifyCall: 1548/1 9002
1757865: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:RmCm contact 16778764 [1548/1] has internal type IAQ, contact type: IAQ for agent agent_2
1757866: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String)- consultCallId isnull
1757867: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:Resource.getIAQContact(String) - consultCallid is null and ContactClass is IAQ_CONTACT
1757868: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:classifyCall 1548/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:0052 Type:IAQ(Normal)
1757869: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:16778764 [1548/1]
1757870: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ Cause:DROPPED Abort Exception:null)
1757871: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7-UNK:Agent agent_2.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ Cause:DROPPED Abort Exception:null))
1757872: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .removeActiveCall(1548/1)
1757873: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .setDeviceState(DEVICE_IDLE) from DEVICE_TALKING
1757874: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Contact:1548/1 isConnected: true
1757875: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1757876: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1757877: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1757878: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
1757879: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1757880: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Exiting callChangedEvent
1757881: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:in processSessionTerminated, removing contact 1548/1 from agent agent_2's contacts table
1757882: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .removeConnectedResource(agent_2)
1757883: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] has connectedResources: []
1757884: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact290
1757885: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1757886: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcDisconnectedEvReqMsg(16778764 [1548/1], agent_2, IAQ, acmiCallType -1, Mon Aug 05 10:04:20 WAT 2013)
1757887: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1757888: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1548/1] 16778764 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type IAQ session 4000000306 session seq num 1
1757889: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1757890: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Resource agent_2 .removeContact(1548/1)
1757891: Aug 05 10:04:20.936 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013
1757892: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1757893: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:agent_2
1757894: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Resource.getContactExtType() returning value 1 for contact 16778764 and agent agent_2
1757895: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: terminal.getAddresses().length :1
1757896: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013
1757897: Aug 05 10:04:20.936 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013
1757898: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1757899: Aug 05 10:04:20.936 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1757900: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 , Resource:agent_2
1757901: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16778764, resource: agent_2 Contact Type:IAQ
1757902: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757903: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757904: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757905: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757906: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757907: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757908: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757909: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757910: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757911: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1757912: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7-UNK:contactRsrcDisconnected - contactID: 16778764, sessionSeqNr: 1, sessionID: 4000000306, nodeID: 1, resource: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002
1757913: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7-UNK:contactIVRDisconnected : WE FOUND the CCDR
1757914: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7-UNK:contactRsrcDisconnected - NOT reservationCall
1757915: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7-UNK:contactRsrcDisconnected - acdr.getStateEvent() returns FALSE and agent is not KW
1757916: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7-UNK:removeFromListForRsrcID - for ResourceID: 39, and record: CCDR: sessionID=4000000306, sessionSeqNum=1, nodeID=1, contactID=16778764, contactType=3, contactDisposition=1, dispositionReason=, profileID=1, originatorType=3, originatorID=-1, originatorDN=Unknown, destinationType=2, destinationID=-1, destinationDN=0052, startDateTime=java.util.GregorianCalendar[time=1375693436369,areFieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=369,ZONE_OFFSET=0,DST_OFFSET=0], endDateTime=null, gmtOffset=60, connectTime=-1, calledNumber=9008, origCalledNumber=9008, transfer=false, conference=false, redirect=false, flowout=false, transformedEv=false, applicationTaskID=26000000345, applicationID=3, applicationName=MessageCallback, customVariable1=, customVariable2=, customVariable3=, customVariable4=, customVariable5=, customVariable6=, customVariable7=, customVariable8=, customVariable9=, customVariable10=, accountNumber=, callerEnteredDigits=, campaignID=-1dialingListID=-1, OrigProtocolCallRef=000000000000060C02983BDD00000000, DestProtocolCallRef=, recordPointer: 22850088
1757917: Aug 05 10:04:20.937 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcDiconnectedEvent
1757918: Aug 05 10:04:20.937 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a Resource whose ICD extn matches with the terminal address
1757919: Aug 05 10:04:20.937 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1757920: Aug 05 10:04:20.937 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1757921: Aug 05 10:04:20.937 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1757922: Aug 05 10:04:20.937 WAT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:agent_2
1757923: Aug 05 10:04:20.937 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060
1757924: Aug 05 10:04:20.937 WAT %MIVR-SS_RM-7-UNK:Resource.removeContactExtTypeMap(): setting setCallEventsSentToCTIClients flag true for contact
1757925: Aug 05 10:04:20.937 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757926: Aug 05 10:04:20.937 WAT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9002:false
1757927: Aug 05 10:04:20.937 WAT %MIVR-ICD_CTI-7-UNK:calculating masks for callId :16778764
1757928: Aug 05 10:04:20.937 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
1757929: Aug 05 10:04:20.937 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Time=0
1757930: Aug 05 10:04:20.937 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060
1757931: Aug 05 10:04:20.937 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757932: Aug 05 10:04:20.937 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757933: Aug 05 10:04:20.937 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=0
1757934: Aug 05 10:04:20.937 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1757935: Aug 05 10:04:20.937 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757936: Aug 05 10:04:20.937 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, connectionCallID: 16778764, monitoredDeviceDN: 9002, releasingDeviceID: 9002, releasingDeviceType: 76 } to outboundQ
1757937: Aug 05 10:04:20.938 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got ContactRsrcDisconnected
1757938: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7-UNK:Resource.removeContactExtTypeMap() removing key for contact16778764
1757939: Aug 05 10:04:20.938 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757940: Aug 05 10:04:20.938 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1757941: Aug 05 10:04:20.938 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1757942: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 New State:WORK Old State:IN_SESSION_PENDING_WORK Reason code:0
1757943: Aug 05 10:04:20.938 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT }
1757944: Aug 05 10:04:20.938 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread priority=5,Time=0
1757945: Aug 05 10:04:20.938 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1757946: Aug 05 10:04:20.938 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: [] } 
1757947: Aug 05 10:04:20.938 WAT %MIVR-SS_ROUTEANDQUEUE-7-UNK:Returning Voice Call Interruptible flag as true
1757948: Aug 05 10:04:20.938 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: About to post ContactRsrcDisconnected for 1548/1 ACMICallType = 1
1757949: Aug 05 10:04:20.938 WAT %MIVR-SS_OB-7-UNK:OBEventHandler: Not posting ContactRsrcDisconnected to outboundMsgQ for 1548/1 ACMICallType = 1 because it was an Inbound call
1757950: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7-UNK:Not Removing the Contact  1548/1 associated with the resource agent_2
1757951: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7-UNK:As the state of the resource is 8
1757952: Aug 05 10:04:20.938 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: [] to various sockets } 
1757953: Aug 05 10:04:20.938 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1757954: Aug 05 10:04:20.938 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1757955: Aug 05 10:04:20.938 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> muteDestination() is being called to mute TXUserStreamManager
1757956: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 Contacts:
1757957: Aug 05 10:04:20.938 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013
1757958: Aug 05 10:04:20.939 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.stopStream called on TXDriverStreamManager
1757959: Aug 05 10:04:20.939 WAT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: agent_2, new state: WORK
1757960: Aug 05 10:04:20.939 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013
1757961: Aug 05 10:04:20.939 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged -: offset= 3600000
1757962: Aug 05 10:04:20.939 WAT %MIVR-CRA_HRDM-7-UNK:rsrcStateChanged - resource: 39, new state: 8
1757963: Aug 05 10:04:20.939 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2 PrevState: AVAILABLE PrevStateSet:true
1757964: Aug 05 10:04:20.939 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2031-CALL_EVENT_LOG:0060,Thread priority=5,Time=1
1757965: Aug 05 10:04:20.939 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757966: Aug 05 10:04:20.939 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757967: Aug 05 10:04:20.939 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757968: Aug 05 10:04:20.939 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD HBNG_MAIN_CSQ: 
1757969: Aug 05 10:04:20.939 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11426,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1757970: Aug 05 10:04:20.939 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:1548/1)
1757971: Aug 05 10:04:20.939 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11426,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1757972: Aug 05 10:04:20.939 WAT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1757973: Aug 05 10:04:20.939 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1757974: Aug 05 10:04:20.939 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11426-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1757975: Aug 05 10:04:20.939 WAT %MIVR-CRA_HRDM-7-UNK:writeASDRToDatabase
1757976: Aug 05 10:04:20.939 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2032-CALL_EVENT_LOG:0060,Thread priority=5,Time=1
1757977: Aug 05 10:04:20.939 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060
1757978: Aug 05 10:04:20.940 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1757979: Aug 05 10:04:20.940 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11426-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757980: Aug 05 10:04:20.940 WAT %MIVR-SS_CM-7-UNK:AgentCallContact 290 and implId 1548/1 moved to Disconnected state
1757981: Aug 05 10:04:20.940 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1757982: Aug 05 10:04:20.940 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1757983: Aug 05 10:04:20.941 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setState(), old state=CALL_ANSWERED, new state=CALL_DISCONNECTEDtreatment=NONE
1757984: Aug 05 10:04:20.941 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=null,Listener=null
1757985: Aug 05 10:04:20.941 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got rsrcStateChangedEvent
1757986: Aug 05 10:04:20.941 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1757987: Aug 05 10:04:20.941 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Enter setToFinalState(), old state=CALL_ANSWERED, new state=CALL_DISCONNECTEDtreatment=NONE
1757988: Aug 05 10:04:20.941 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1757989: Aug 05 10:04:20.941 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got ConnDisconnectedEv 9002:PT-HBNG-Internal:1, CallCtlConnDisconnectedEv 9002:PT-HBNG-Internal:1,  events on the AddressCallObserver.
1757990: Aug 05 10:04:20.941 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290: SET.0 = []
1757991: Aug 05 10:04:20.941 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread priority=5,Time=4
1757992: Aug 05 10:04:20.941 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1757993: Aug 05 10:04:20.941 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(true) - id=100, dynamic
1757994: Aug 05 10:04:20.941 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID = 0, stateDuration = 0, agentstate = WORK, eventreasoncode = 0, agentID = agent_2, agentExtension = 9002, agentID_Long = agent_2 } to outboundQ
1757995: Aug 05 10:04:20.941 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757996: Aug 05 10:04:20.941 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1757997: Aug 05 10:04:20.941 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE
1757998: Aug 05 10:04:20.941 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1757999: Aug 05 10:04:20.941 WAT %MIVR-SS_OB-7-UNK:Posting OutboundRsrcStateChangedMsg for agent_2
1758000: Aug 05 10:04:20.941 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2032-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758001: Aug 05 10:04:20.942 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []]
1758002: Aug 05 10:04:20.942 WAT %MIVR-SS_OB-7-UNK:OutboundRsrcStateChangedMsg:Processing msg: OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:8, csqID:-1) 
1758003: Aug 05 10:04:20.942 WAT %MIVR-SS_OB-7-UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2, state:8
1758004: Aug 05 10:04:20.942 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got TermConnDroppedEv MCB_0060, CallCtlTermConnDroppedEv MCB_0060, ConnDisconnectedEv 0060:PT-HBNG-Internal:1, CallCtlConnDisconnectedEv 0060:PT-HBNG-Internal:1, CallInvalidEv,  events on the AddressCallObserver.
1758005: Aug 05 10:04:20.942 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 4C FF FF FF FF 21 05   39 30 30 32 00 19 05 39  .L....!.9002...9
0020: 30 30 32 00                                        002.

1758006: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758007: Aug 05 10:04:20.942 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48028,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1758008: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(false) - id=-1
1758009: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=IN_USE,pendingState=null,groupId=,locked=false]
1758010: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=IDLE,pendingState=null,groupId=,locked=false]
1758011: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel id=-1,Channel implementation id=-1,Old state=IN_USE,New state=IDLE
1758012: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - channel state changed IDLE ---> DISPOSED for-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=DISPOSED,pendingState=null,groupId=,locked=false]
1758013: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel id=-1,Channel implementation id=-1,Old state=IDLE,New state=DISPOSED
1758014: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=DISPOSED,pendingState=null,groupId=,locked=false]
1758015: Aug 05 10:04:20.942 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290: SET.1 = []
1758016: Aug 05 10:04:20.942 WAT %MIVR-CONTACT_MGR-7-UNK:Enter removeContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
1758017: Aug 05 10:04:20.942 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1758018: Aug 05 10:04:20.943 WAT %MIVR-CONTACT_MGR-7-UNK:Leave removeContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
1758019: Aug 05 10:04:20.943 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1758020: Aug 05 10:04:20.943 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Time=1
1758021: Aug 05 10:04:20.943 WAT %MIVR-SS_CM-7-UNK:ICDContactAdapter 290 : ContactTerminated received for App FW contact 290, iefSourceContact is 16778764 [1548/1] (260)
1758022: Aug 05 10:04:20.943 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758023: Aug 05 10:04:20.943 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 16778764 } 
1758024: Aug 05 10:04:20.943 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactTerminated() called.
1758025: Aug 05 10:04:20.943 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=4
1758026: Aug 05 10:04:20.944 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1758027: Aug 05 10:04:20.944 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-TERM_CONN_EV:0060,Thread priority=5,Time=5
1758028: Aug 05 10:04:20.944 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0-TERM_CONN_EV:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1758029: Aug 05 10:04:20.944 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 gets TermConnDroppedEv, meta code:132, cause code:100
1758030: Aug 05 10:04:20.944 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, TerminalConnection to Terminal: MCB_0060 is DROPPED, 1548/1
1758031: Aug 05 10:04:20.944 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setToFinalState(), new state=CALL_DISCONNECTEDtreatment=NONE
1758032: Aug 05 10:04:20.945 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=4,Listener Class=null,Listener=null
1758033: Aug 05 10:04:20.945 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=false]
1758034: Aug 05 10:04:20.945 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.clearContact(CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null])
1758035: Aug 05 10:04:20.945 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48028,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1758036: Aug 05 10:04:20.945 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758037: Aug 05 10:04:20.945 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1758038: Aug 05 10:04:20.945 WAT %MIVR-SESSION_MGR-7-UNK:Contact removed: CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] (1 contacts) - id=001-0xee6b2932
1758039: Aug 05 10:04:20.945 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1758040: Aug 05 10:04:20.945 WAT %MIVR-SESSION_MGR-7-UNK:There are still 1 contacts - id=001-0xee6b2932
1758041: Aug 05 10:04:20.945 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1758042: Aug 05 10:04:20.945 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_TERMINATED
1758043: Aug 05 10:04:20.946 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1758044: Aug 05 10:04:20.946 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.addMapping(1548/1,180000) - id=001-0xee6b2932
1758045: Aug 05 10:04:20.946 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.addMapping(1548/1,180000,[]) - id=001-0xee6b2932
1758046: Aug 05 10:04:20.946 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013
1758047: Aug 05 10:04:20.946 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-290:Leave setState(), new state=CALL_DISCONNECTEDtreatment=NONE
1758048: Aug 05 10:04:20.946 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact290
1758049: Aug 05 10:04:20.946 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processDisconnectedEvReqMsg(16778764 [1548/1], IAQ, Mon Aug 05 10:04:20 WAT 2013)
1758050: Aug 05 10:04:20.946 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=CONTACT_TERMINATED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758051: Aug 05 10:04:20.946 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11426,Thread priority=5,Time=5
1758052: Aug 05 10:04:20.946 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11426,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1758053: Aug 05 10:04:20.946 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11426
1758054: Aug 05 10:04:20.946 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-393,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11426,Original thread priority=null,Time=null,Exception=null
1758055: Aug 05 10:04:20.946 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IDLE,pendingState=null,groupId=,locked=false]
1758056: Aug 05 10:04:20.946 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013
1758057: Aug 05 10:04:20.946 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1758058: Aug 05 10:04:20.946 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IN_USE,New state=IDLE
1758059: Aug 05 10:04:20.946 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_TERMINATED,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_TERMINATED,Thread priority=5,Time=3
1758060: Aug 05 10:04:20.947 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactRemoved() called.
1758061: Aug 05 10:04:20.947 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - channel state changed IDLE ---> DISPOSED for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=false]
1758062: Aug 05 10:04:20.947 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758063: Aug 05 10:04:20.947 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=CONTACT_TERMINATED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_TERMINATED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1758064: Aug 05 10:04:20.947 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactTerminated().  contactTypeName is Cisco Agent Call
1758065: Aug 05 10:04:20.947 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013
1758066: Aug 05 10:04:20.947 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1758067: Aug 05 10:04:20.947 WAT %MIVR-SESSION_MGR-7-UNK:There are still 1 contacts - id=001-0xee6b2932
1758068: Aug 05 10:04:20.947 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013
1758069: Aug 05 10:04:20.947 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactTerminated() getReportingProperty : false contact classa type : com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1758070: Aug 05 10:04:20.947 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IDLE,New state=DISPOSED
1758071: Aug 05 10:04:20.947 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED
1758072: Aug 05 10:04:20.947 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession(1548/1,null,false,null,false)
1758073: Aug 05 10:04:20.947 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=false]
1758074: Aug 05 10:04:20.947 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1758075: Aug 05 10:04:20.947 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 is (re)added to call session mapping in Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330]
1758076: Aug 05 10:04:20.947 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:Enter setState(), old state=CALL_ANSWERED, new state=CALL_DISCONNECTED,isRemote=true
1758077: Aug 05 10:04:20.947 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=1,lastContactSeqNum=1,treatment=NONE] on CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=null,Listener=null
1758078: Aug 05 10:04:20.947 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2032,Thread priority=5,Time=4
1758079: Aug 05 10:04:20.947 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758080: Aug 05 10:04:20.947 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1758081: Aug 05 10:04:20.948 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2032,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1758082: Aug 05 10:04:20.948 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758083: Aug 05 10:04:20.948 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:Enter setToFinalState(), old state=CALL_ANSWERED, new state=CALL_DISCONNECTED,isRemote=true
1758084: Aug 05 10:04:20.948 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288: SET.0 = ['Cisco CTI Port Group #6'.9(1), 'Cisco Media Channel Group #0'.47(1), 'Cisco Unified CCX Ports'.196(1)]
1758085: Aug 05 10:04:20.948 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(true) - id=100, dynamic
1758086: Aug 05 10:04:20.948 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758087: Aug 05 10:04:20.948 WAT %MIVR-SESSION_MGR-7-UNK:Session cache hit for mapping id: 1548/1
1758088: Aug 05 10:04:20.948 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.getSession(1548/1,null,false,null,false)
1758089: Aug 05 10:04:20.948 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread priority=4,Time=6
1758090: Aug 05 10:04:20.948 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread priority=4,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1758091: Aug 05 10:04:20.948 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1758092: Aug 05 10:04:20.948 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1758093: Aug 05 10:04:20.948 WAT %MIVR-SESSION_MGR-7-UNK:There are still 1 contacts - id=001-0xee6b2932
1758094: Aug 05 10:04:20.948 WAT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 4000000306 .getParent() is null contactId= 290
1758095: Aug 05 10:04:20.948 WAT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(1548/1)
1758096: Aug 05 10:04:20.948 WAT %MIVR-SS_CM-7-UNK:RmCm contact 16778764[1548/1] (260) .setPostedDisconnected(true)
1758097: Aug 05 10:04:20.948 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_TERMINATED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=4
1758098: Aug 05 10:04:20.948 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1548/1] 16778764 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 4000000306, session seq num 1, rejReason 2, abortReason null
1758099: Aug 05 10:04:20.948 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758100: Aug 05 10:04:20.949 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758101: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013
1758102: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1758103: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16778764 Contact Type:IAQ
1758104: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected - contact: 16778764 removing contact from contactNONIAQTable table
1758105: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16778764 Contact Type:IAQ isHandled: true esds size: 1 wasQueued: false
1758106: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1758107: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1758108: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1758109: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1758110: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off
1758111: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16778764 removed from table
1758112: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected - contactID: 16778764, sessionSeqNr: 1, sessionID: 4000000306, nodeID: 1
1758113: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : WE FOUND the CCDR
1758114: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- origProtocolCallRef=null
1758115: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM- destProtocolCallRef=null
1758116: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : setting contactDisposition to HANDLED because the context says it is HANDLED
1758117: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,1>)
1758118: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : WE FOUND the CRDR
1758119: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected : WE FOUND the ACDR
1758120: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:contactDisconnected - acdr.getStateEvent() returns FALSE and agent is not KW
1758121: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,1>)
1758122: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.writeCR_CQDRBucket(<16778764,1>)
1758123: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:writeCRDRToDatabase: 
1758124: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:removeFromListForRsrcID - for ResourceID: 39, and record: CRDR: sessionID=4000000306, sessionSeqNum=1, nodeID=1, contactID=16778764 ,startDateTime=java.util.GregorianCalendar[time=1375693436394,areFieldsSet=false,areAllFieldsSet=false,lenient=true,zone=sun.util.calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=394,ZONE_OFFSET=0,DST_OFFSET=0], profileID=1, qIndex=1, origPriority=1, finalPriority=1, queueTime=12, recordPointer: 10970711
1758125: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:writeCQDRToDatabase
1758126: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs/CQDRs Out of Bucket(<16778764,1>)
1758127: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.removeCR_CQDRBucket(<16778764,1>)
1758128: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:CRDR, CQDRs out of table 83: (16778764, 1)
1758129: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,0>)
1758130: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDM.getLastCRDR(<16778764,0>) returning null because CR_CQDRBucket was null
1758131: Aug 05 10:04:20.949 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactDisconnectedEvent
1758132: Aug 05 10:04:20.949 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: 
1758133: Aug 05 10:04:20.949 WAT %MIVR-ICD_CTI-7-UNK:calculating masks for callId :16778764
1758134: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID:  } to outboundQ
1758135: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got ContactDisconnected
1758136: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: 
1758137: Aug 05 10:04:20.950 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1758138: Aug 05 10:04:20.950 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48028-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=6
1758139: Aug 05 10:04:20.950 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=CONTACT_TERMINATED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1758140: Aug 05 10:04:20.950 WAT %MIVR-SESSION_MGR-7-UNK:Session cache hit for mapping id: 1548/1
1758141: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48028-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1758142: Aug 05 10:04:20.950 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61320,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1758143: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []]
1758144: Aug 05 10:04:20.950 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco Agent Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=true,handled=true,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknown,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null],seqNum=1] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=null,Listener=null
1758145: Aug 05 10:04:20.950 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE
1758146: Aug 05 10:04:20.950 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013
1758147: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61320,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1758148: Aug 05 10:04:20.950 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758149: Aug 05 10:04:20.950 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2033-CALL_EVENT_LOG:0060,Thread priority=5,Time=7
1758150: Aug 05 10:04:20.950 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(true) - id=47, non-dynamic
1758151: Aug 05 10:04:20.950 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1758152: Aug 05 10:04:20.950 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1758153: Aug 05 10:04:20.950 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2033-CALL_EVENT_LOG:0060,Thread priority=5,Original Thread=null,Original thread priority=null,Time=7,Exception=null
1758154: Aug 05 10:04:20.950 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61320-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=5
1758155: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 4C FF FF FF FF 21 05   39 30 30 32 00 19 05 39  .L....!.9002...9
0020: 30 30 32 00                                        002.

1758156: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61320-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1758157: Aug 05 10:04:20.950 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013
1758158: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []]
1758159: Aug 05 10:04:20.950 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Time=2
1758160: Aug 05 10:04:20.950 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1758161: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 4C FF FF FF FF 21 05   39 30 30 32 00 19 05 39  .L....!.9002...9
0020: 30 30 32 00                                        002.

1758162: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 16778764 } 
1758163: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1758164: Aug 05 10:04:20.951 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 Got CallObservationEndedEv,  events on the AddressCallObserver.
1758165: Aug 05 10:04:20.951 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 16778764 } 
1758166: Aug 05 10:04:20.951 WAT %MIVR-SESSION_MGR-7-UNK:There are still 1 contacts - id=001-0xee6b2932
1758167: Aug 05 10:04:20.951 WAT %MIVR-SS_RM-7-UNK:session 4000000306 .getParent() is null in SessionInvalidMsg for RmCm contact 16778764 [1548/1] (260)
1758168: Aug 05 10:04:20.951 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1758169: Aug 05 10:04:20.951 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1758170: Aug 05 10:04:20.951 WAT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT)
1758171: Aug 05 10:04:20.951 WAT %MIVR-SS_RM-7-UNK:Agent agent_2 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg (Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1758172: Aug 05 10:04:20.952 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE
1758173: Aug 05 10:04:20.952 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=1
1758174: Aug 05 10:04:20.952 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758175: Aug 05 10:04:20.952 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1758176: Aug 05 10:04:20.952 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1758177: Aug 05 10:04:20.952 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1758178: Aug 05 10:04:20.952 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=1,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1758179: Aug 05 10:04:20.952 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=1,Dispatch Time=1,Listener Class=null,Listener=null
1758180: Aug 05 10:04:20.952 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1
1758181: Aug 05 10:04:20.952 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391
1758182: Aug 05 10:04:20.952 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:20 WAT 2013)
1758183: Aug 05 10:04:20.952 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1758184: Aug 05 10:04:20.952 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=NOTIFY,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-391,Original thread priority=null,Time=null,Exception=null
1758185: Aug 05 10:04:20.952 WAT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1
1758186: Aug 05 10:04:20.952 WAT %MIVR-EXECUTOR_MGR-7-THREAD_PRIORITY_CHANGED:Thread priority changed: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196,Thread priority=7,Original thread priority=5
1758187: Aug 05 10:04:20.952 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStoppedEvent
1758188: Aug 05 10:04:20.952 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Time=3
1758189: Aug 05 10:04:20.952 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013
1758190: Aug 05 10:04:20.952 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48028,Thread priority=5,Time=12
1758191: Aug 05 10:04:20.952 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1758192: Aug 05 10:04:20.953 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=NOTIFY,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null
1758193: Aug 05 10:04:20.953 WAT %MIVR-SS_CM-7-UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1 [null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:20 WAT 2013)
1758194: Aug 05 10:04:20.953 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:notifyIdle(false) - id=9
1758195: Aug 05 10:04:20.953 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=6
1758196: Aug 05 10:04:20.953 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013
1758197: Aug 05 10:04:20.953 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EXE-41-2033,Thread priority=5,Time=10
1758198: Aug 05 10:04:20.953 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1758199: Aug 05 10:04:20.953 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758200: Aug 05 10:04:20.953 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: -1, connectionDeviceID: 9002, clientAddress: 0 } to outboundQ
1758201: Aug 05 10:04:20.953 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStopped
1758202: Aug 05 10:04:20.953 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2033,Thread priority=5,Original Thread=null,Original thread priority=null,Time=10,Exception=null
1758203: Aug 05 10:04:20.953 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758204: Aug 05 10:04:20.953 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=9,state=IN_USE,pendingState=null,groupId=6,locked=false]
1758205: Aug 05 10:04:20.953 WAT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1758206: Aug 05 10:04:20.953 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61320,Thread priority=5,Time=5
1758207: Aug 05 10:04:20.954 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1758208: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1758209: Aug 05 10:04:20.954 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48028,Thread priority=5,Original Thread=null,Original thread priority=null,Time=12,Exception=null
1758210: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=9,state=IDLE,pendingState=null,groupId=6,locked=false]
1758211: Aug 05 10:04:20.954 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStoppedEvent
1758212: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.call.CallControlChannel,Channel Type=Cisco CTI Port,Channel id=9,Channel implementation id=0060,Old state=IN_USE,New state=IDLE
1758213: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - locking this channel
1758214: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1758215: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - state change recvd from: ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=9,state=IDLE,pendingState=null,groupId=6,locked=true]
1758216: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013
1758217: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013
1758218: Aug 05 10:04:20.954 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196-NOTIFY_IDLE,Thread priority=7,Time=3
1758219: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758220: Aug 05 10:04:20.954 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48028
1758221: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.wf.reporting.IAQRealTimeDataManager@e00ed0
1758222: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.historicalReporting.HistoricalReportingDataManager,Listener=com.cisco.wf.historicalReporting.HistoricalReportingDataManager@15ebe2d
1758223: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1758224: Aug 05 10:04:20.954 WAT %MIVR-SS_RM-7-UNK:call control channel idle event (id:0060)
1758225: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1758226: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - channel changed from: IN_USE ---> IDLE for-GroupStub[channelClass=com.cisco.crs.jtapi.JTAPICallControlChannel,type=Cisco CTI Port,id=6,name=6,state=IN_SERVICE,channel=10]
1758227: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - No Group state change - channel state changed from InUse --> Idle
1758228: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - calling async.release() to make channel available
1758229: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - new=null
1758230: Aug 05 10:04:20.954 WAT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:9002, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: -1, connectionDeviceID: 9002, clientAddress: 0 } to outboundQ
1758231: Aug 05 10:04:20.954 WAT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactRsrcRTPStopped
1758232: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco CTI Port Group #6'.9(1)(1)]
1758233: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:setPermits - setting permits to: null
1758234: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=null,Listener=null
1758235: Aug 05 10:04:20.954 WAT %MIVR-SS_CM-7-UNK:CTIPort.setState(id=0): new state: 2 old state: 1
1758236: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits - releasing: 'Cisco CTI Port Group #6'.9(1)(1)
1758237: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock - unlocking this channel
1758238: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock() - channel lock releasedChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=9,state=IDLE,pendingState=null,groupId=6,locked=false]
1758239: Aug 05 10:04:20.954 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288: SET.1 = ['Cisco Media Channel Group #0'.47(1), 'Cisco Unified CCX Ports'.196(1)]
1758240: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE] at Mon Aug 05 10:04:20 WAT 2013
1758241: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE] at Mon Aug 05 10:04:20 WAT 2013
1758242: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758243: Aug 05 10:04:20.954 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.rmcm.RsrcMgr$3,Listener=com.cisco.wf.subsystems.rmcm.RsrcMgr$3@b3f6c2
1758244: Aug 05 10:04:20.955 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]] on TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1758245: Aug 05 10:04:20.955 WAT %MIVR-ICD_CTI-7-UNK:Event will be dispatched to: agent_2, 
1758246: Aug 05 10:04:20.955 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196-NOTIFY_IDLE,Thread priority=7,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1758247: Aug 05 10:04:20.955 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61320,Thread priority=5,Original Thread=null,Original thread priority=null,Time=5,Exception=null
1758248: Aug 05 10:04:20.955 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61320
1758249: Aug 05 10:04:20.955 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61320,Original thread priority=null,Time=null,Exception=null
1758250: Aug 05 10:04:20.955 WAT %MIVR-CONTACT_MGR-7-UNK:Enter removeContactStub(), id=288, type=Cisco JTAPI Call, implId=1548/1
1758251: Aug 05 10:04:20.955 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=class com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1758252: Aug 05 10:04:20.955 WAT %MIVR-CONTACT_MGR-7-UNK:Leave removeContactStub(), id=288, type=Cisco JTAPI Call, implId=1548/1
1758253: Aug 05 10:04:20.955 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=class com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=com.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1758254: Aug 05 10:04:20.955 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[] on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=2,Listener Class=null,Listener=null
1758255: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:Task: 26000000343 is no longer managing contact: JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]
1758256: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:schedule to inject a contact inactive interruption into application task for Task id=26000000343: Exception=com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758257: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758258: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4438)
1758259: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4403)
1758260: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.ApplicationBridge.removeContact(ApplicationBridge.java:353)
1758261: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:859)
1758262: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006)
1758263: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.setState(Contact.java:1063)
1758264: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAPIPortGroup.java:18754)
1758265: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TAPIPortGroup.java:18446)
1758266: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000(TAPIPortGroup.java:16974)
1758267: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12404)
1758268: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758269: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758270: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758271: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)
1758272: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758273: Aug 05 10:04:20.955 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=APP_MGR,Executor id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT
1758274: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758275: Aug 05 10:04:20.955 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=APP_MGR,Executor id=TASK,Thread=MIVR_APP_MGR_TASK-3-109,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393
1758276: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=TASK,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_APP_MGR_TASK-3-109,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-393,Original thread priority=null,Time=null,Exception=null
1758277: Aug 05 10:04:20.955 WAT %MIVR-EXECUTOR_MGR-7-THREAD_PRIORITY_CHANGED:Thread priority changed: Facility=MIVR,Sub-Facility=APP_MGR,Executor id=TASK,Thread=MIVR_APP_MGR_TASK-3-109,Thread priority=4,Original thread priority=5
1758278: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=TASK,Mnemonic=null,Executor type=com.cisco.executor.PooledExecutor,Thread=MIVR_APP_MGR_TASK-3-109,Thread priority=4,Original Thread=null,Original thread priority=5,Time=null,Exception=null
1758279: Aug 05 10:04:20.956 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=APP_MGR,Executor id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Thread=MIVR_APP_MGR_TASK-3-109-CONTACT_INACTIVE_INJECT,Thread priority=4,Time=1
1758280: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758281: Aug 05 10:04:20.956 WAT %MIVR-APP_MGR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Executor type=null,Thread=MIVR_APP_MGR_TASK-3-109-CONTACT_INACTIVE_INJECT,Thread priority=4,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758282: Aug 05 10:04:20.956 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-47,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1758283: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48028,Original thread priority=null,Time=null,Exception=null
1758284: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-47,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1758285: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1758286: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1758287: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]] } 
1758288: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating clientInfoTable: Socket to SocketInfo:
 : Socket[addr=10.0.2.7,port=51833,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:12 WAT 2013 executor:com.cisco.executor.QueuedExecutor@a90484 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e sessionValid:true Client ID:10.0.2.7IPPASvr
 : Socket[addr=10.0.104.135,port=50937,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1ac00a8 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189 sessionValid:true Client ID:agent_2
 : Socket[addr=10.0.108.41,port=57007,localport=12028], SocketInfo:ServicesGranted:7 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:16 WAT 2013 executor:com.cisco.executor.QueuedExecutor@10416f0 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f sessionValid:true Client ID:agent_1
 : Socket[addr=10.0.2.7,port=42812,localport=12028], SocketInfo:ServicesGranted:794102 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1f58c28 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51999,localport=12028], SocketInfo:ServicesGranted:262198 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:14 WAT 2013 executor:com.cisco.executor.QueuedExecutor@1c3bf27 outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73 sessionValid:true Client ID:ClientID
 : Socket[addr=10.0.2.7,port=51992,localport=12028], SocketInfo:ServicesGranted:22 idleTimeout:120000 timeLastMsgRcvd:Mon Aug 05 10:04:10 WAT 2013 executor:com.cisco.executor.QueuedExecutor@78995e outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77 sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028], Socket[addr=10.0.104.135,port=50937,localport=12028], AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028], Socket[addr=10.0.2.7,port=42812,localport=12028], Socket[addr=10.0.2.7,port=51999,localport=12028], Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets: Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 16 - Sockets: Socket[addr=10.0.2.7,port=51992,localport=12028], 
Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=51833,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 262144 - Sockets: Socket[addr=10.0.2.7,port=51999,localport=12028], 
Socket[addr=10.0.2.7,port=42812,localport=12028], 
Mask: 1 - Sockets: Socket[addr=10.0.108.41,port=57007,localport=12028], 
Socket[addr=10.0.104.135,port=50937,localport=12028], 

1758289: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]] to various sockets } 
1758290: Aug 05 10:04:20.956 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758291: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758292: Aug 05 10:04:20.956 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11427,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1758293: Aug 05 10:04:20.956 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11427,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1758294: Aug 05 10:04:20.956 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11427-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1758295: Aug 05 10:04:20.956 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-47-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=6
1758296: Aug 05 10:04:20.957 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:Delaying posting of final event for 5000 msecs
1758297: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-UNK:request to inject an exception into application task for Task id=26000000343: Exception=com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758298: Aug 05 10:04:20.957 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1758299: Aug 05 10:04:20.957 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRemote=true,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758300: Aug 05 10:04:20.957 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-47-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=6,Exception=null
1758301: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758302: Aug 05 10:04:20.957 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,Sub-Facility=CONTACT_MGR,Executor id=CLOCK,Mnemonic=FINAL_EVENT_288,Time=5000
1758303: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4438)
1758304: Aug 05 10:04:20.957 WAT %MIVR-CONTACT_MGR-7-UNK:Executor trace: Action=EXECUTE_CMD_AFTER,Executor id=CLOCK,Mnemonic=FINAL_EVENT_288,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=5,000,Exception=null
1758305: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4403)
1758306: Aug 05 10:04:20.957 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758307: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.ApplicationBridge.removeContact(ApplicationBridge.java:353)
1758308: Aug 05 10:04:20.957 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]   <- CALL_CONNECTION_CLEARED_EVENT[length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16778764, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []]
1758309: Aug 05 10:04:20.957 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x60db88557,time=1375693353727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04 20:17:09.0,recordId=96,desc=Cisco JTAPI Trigger,name=9000,type=Cisco JTAPI Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,redirectCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LA-CCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-LAG,cmLocationUUID={53095295-E526-2FCC-FD0C-F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D-793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-825FC57A5609},cmVoiceMailProfileName=VM-HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HBNG Contact Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-dcdc7a617097},cmFwdBusyCSSName=CSS-HBNG-LAG,cmAlertingNameAscii=HBNG Contact Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRemote=true,contactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],lastSession=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1758310: Aug 05 10:04:20.957 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:Leave setToFinalState(), new state=CALL_DISCONNECTED,isRemote=true
1758311: Aug 05 10:04:20.957 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11427-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1758312: Aug 05 10:04:20.957 WAT %MIVR-SESSION_MGR-7-UNK:SessionManager.clearContact(JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false])
1758313: Aug 05 10:04:20.957 WAT %MIVR-SESSION_MGR-7-UNK:Contact removed: JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false] (0 contacts) - id=001-0xee6b2932
1758314: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:859)
1758315: Aug 05 10:04:20.957 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=47,state=IN_USE,pendingState=null,groupId=0,locked=false]
1758316: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006)
1758317: Aug 05 10:04:20.957 WAT %MIVR-SESSION_MGR-7-UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1758318: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.setState(Contact.java:1063)
1758319: Aug 05 10:04:20.958 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 24 00 00 00 0E                            ...$....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 4C FF FF FF FF 21 05   39 30 30 32 00 19 05 39  .L....!.9002...9
0020: 30 30 32 00                                        002.

1758320: Aug 05 10:04:20.958 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  CID: 16778764 } 
1758321: Aug 05 10:04:20.958 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-47,Thread priority=5,Time=8
1758322: Aug 05 10:04:20.958 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]
1758323: Aug 05 10:04:20.958 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=47,state=IDLE,pendingState=null,groupId=0,locked=false]
1758324: Aug 05 10:04:20.958 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.dialog.DialogChannel,Channel Type=Cisco Media Channel,Channel id=47,Channel implementation id=47,Old state=IN_USE,New state=IDLE
1758325: Aug 05 10:04:20.958 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - locking this channel
1758326: Aug 05 10:04:20.958 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> muteDestination() is being called to mute TXUserStreamManager
1758327: Aug 05 10:04:20.958 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.stopStream called on TXDriverStreamManager
1758328: Aug 05 10:04:20.958 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758329: Aug 05 10:04:20.958 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 05  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 05  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1758330: Aug 05 10:04:20.958 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-47,Thread priority=5,Original Thread=null,Original thread priority=null,Time=8,Exception=null
1758331: Aug 05 10:04:20.958 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1758332: Aug 05 10:04:20.958 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAPIPortGroup.java:18754)
1758333: Aug 05 10:04:20.961 WAT %MIVR-SESSION_MGR-7-UNK:There are still 1 children - id=001-0xee6b2932
1758334: Aug 05 10:04:20.961 WAT %MIVR-SS_RTR-7-UNK:CoreReportDataManager.contactRemoved() called.
1758335: Aug 05 10:04:20.961 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-288:Leave setState(), new state=CALL_DISCONNECTED,isRemote=true
1758336: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TAPIPortGroup.java:18446)
1758337: Aug 05 10:04:20.961 WAT %MIVR-SS_TEL-7-UNK:Call.abandoned() JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false]
1758338: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000(TAPIPortGroup.java:16974)
1758339: Aug 05 10:04:20.961 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343, released TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE] from 0000, and releasing udpPort 24944
1758340: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12404)
1758341: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758342: Aug 05 10:04:20.961 WAT %MIVR-SS_TEL-7-UNK:CallID:288 MediaId:1548/1 Task:26000000343 com.cisco.jtapi.TermObservationEndedEvImpl received
1758343: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758344: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758345: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)
1758346: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758347: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-UNK:acquiring lock for Task id=26000000343
1758348: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-UNK:lock acquired for Task id=26000000343
1758349: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-UNK:we can interrupt so register our exception as the current pending one for Task id=26000000343
1758350: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-INTERRUPTING_TASK:Application task is interrupting: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Interruption=com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758351: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758352: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4438)
1758353: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4403)
1758354: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.ApplicationBridge.removeContact(ApplicationBridge.java:353)
1758355: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:859)
1758356: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006)
1758357: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.setState(Contact.java:1063)
1758358: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAPIPortGroup.java:18754)
1758359: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TAPIPortGroup.java:18446)
1758360: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000(TAPIPortGroup.java:16974)
1758361: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12404)
1758362: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758363: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758364: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758365: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)
1758366: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758367: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-UNK:action stack is not empty so get the first one to try to inject in it for Task id=26000000343
1758368: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering interrupt() for Task id=26000000343: Exception=com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758369: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758370: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4438)
1758371: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4403)
1758372: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.ApplicationBridge.removeContact(ApplicationBridge.java:353)
1758373: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:859)
1758374: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006)
1758375: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.setState(Contact.java:1063)
1758376: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAPIPortGroup.java:18754)
1758377: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TAPIPortGroup.java:18446)
1758378: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000(TAPIPortGroup.java:16974)
1758379: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12404)
1758380: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758381: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758382: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758383: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)
1758384: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758385: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-UNK:interruptible action is not yet done so interrupting for Task id=26000000343
1758386: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-UNK:interrupting real action for Task id=26000000343
1758387: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-UNK:interruptible action is: com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717 for Task id=26000000343
1758388: Aug 05 10:04:20.963 WAT %MIVR-SS_CMT-7-UNK:--------- com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717::interrupt ... com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758389: Aug 05 10:04:20.963 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=false]
1758390: Aug 05 10:04:20.963 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> fileSendDone(), finished=false
1758391: Aug 05 10:04:20.963 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-395,Thread priority=5
1758392: Aug 05 10:04:20.963 WAT %MIVR-LIB_EVENT-7-POSTING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],seqNum=0] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013
1758393: Aug 05 10:04:20.963 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=22
1758394: Aug 05 10:04:20.963 WAT %MIVR-SS_TEL-7-UNK:Executor trace: Action=CMD_DONE,Executor id=PORT_QEXE_0060,Mnemonic=TERM_CONN_EV:0060,Executor type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=22,Exception=null
1758395: Aug 05 10:04:20.963 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED
1758396: Aug 05 10:04:20.964 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758397: Aug 05 10:04:20.964 WAT %MIVR-LIB_EVENT-7-DISPATCHING_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],seqNum=0] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0
1758398: Aug 05 10:04:20.964 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Time=3
1758399: Aug 05 10:04:20.964 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_RUN,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1758400: Aug 05 10:04:20.964 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],seqNum=0] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013
1758401: Aug 05 10:04:20.964 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Time=3
1758402: Aug 05 10:04:20.964 WAT %MIVR-SS_RTR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread priority=5,Original Thread=null,Original thread priority=null,Time=3,Exception=null
1758403: Aug 05 10:04:20.964 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],seqNum=0] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=class com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Listener=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@144c984
1758404: Aug 05 10:04:20.964 WAT %MIVR-LIB_EVENT-7-DISPATCHED_EVENT:: Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,parent=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=288,type=Cisco JTAPI Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=false,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330],seqNum=0,time=1375693436317,cn=9008,dn=null,cgn=0060,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000],port=TP[type=Cisco CTI Port,id=9,implId=0060,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],seqNum=0] on Session[id=001-0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375693436330] at Mon Aug 05 10:04:20 WAT 2013,Queue Time=0,Dispatch Time=3,Listener Class=null,Listener=null
1758405: Aug 05 10:04:20.964 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleIdleTransition - channel state changed IN_USE ---> IDLE for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IDLE,pendingState=null,groupId=,locked=false]
1758406: Aug 05 10:04:20.964 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IN_USE,New state=IDLE
1758407: Aug 05 10:04:20.964 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - channel state changed IDLE ---> DISPOSED for-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=false]
1758408: Aug 05 10:04:20.964 WAT %MIVR-CHANNEL_MGR-7-CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IDLE,New state=DISPOSED
1758409: Aug 05 10:04:20.964 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:handleDisposedTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=false]
1758410: Aug 05 10:04:20.964 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread priority=4,Time=16
1758411: Aug 05 10:04:20.964 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread priority=4,Original Thread=null,Original thread priority=null,Time=16,Exception=null
1758412: Aug 05 10:04:20.965 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> stopPlay() called.
1758413: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11427,Thread priority=5,Time=2
1758414: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-47
1758415: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11427,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1758416: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48029,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-395
1758417: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-47,Original thread priority=null,Time=null,Exception=null
1758418: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48029,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-395,Original thread priority=null,Time=null,Exception=null
1758419: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11427
1758420: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11427,Original thread priority=null,Time=null,Exception=null
1758421: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1758422: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758423: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758424: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61321,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1758425: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61321,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1758426: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61321-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1758427: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1758428: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61321-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1758429: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758430: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758431: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-48,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1758432: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]
1758433: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-48,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1758434: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-48-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1758435: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1758436: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT }
1758437: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-48-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1758438: Aug 05 10:04:20.965 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48029-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=8
1758439: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 05  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 05  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1758440: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: [] } 
1758441: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: [] to various sockets } 
1758442: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1758443: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758444: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]
1758445: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61321,Thread priority=5,Time=1
1758446: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48029-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=8,Exception=null
1758447: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758448: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61321,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758449: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-396,Thread priority=5
1758450: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61321
1758451: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 05  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 05  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1758452: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61321,Original thread priority=null,Time=null,Exception=null
1758453: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11428,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-396
1758454: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1758455: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11428,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-396,Original thread priority=null,Time=null,Exception=null
1758456: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1758457: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-48,Thread priority=5,Time=1
1758458: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758459: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-48,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758460: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-48
1758461: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-48,Original thread priority=null,Time=null,Exception=null
1758462: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=AGENT_STATE_EVENT]   <- AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2, agentExtension=9002, agentInstrument=null, agentID_Long=agent_2, duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField [reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0, 0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]
1758463: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 55 00 00 00 1E                            ...U....
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 00 00 00 00 15 00 05  ................
0010: 00 00 00 00 FF FF FF FF   FF FF FF FF 00 00 00 05  ................
0020: 00 00 00 00 00 01 00 00   00 00 00 00 00 00 00 00  ................
0030: 00 00 00 00 00 00 00 01   00 00 04 05 39 30 30 32  ............9002
0040: 00 05 08 61 67 65 6E 74   5F 32 00 C2 08 61 67 65  ...agent_2...age
0050: 6E 74 5F 32 00                                     nt_2.

1758464: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1758465: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48029,Thread priority=5,Time=9
1758466: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48029,Thread priority=5,Original Thread=null,Original thread priority=null,Time=9,Exception=null
1758467: Aug 05 10:04:20.966 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-395,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48029
1758468: Aug 05 10:04:20.966 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-395,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48029,Original thread priority=null,Time=null,Exception=null
1758469: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758470: Aug 05 10:04:20.967 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11428-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1758471: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11428-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1758472: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CLEARED_EVENT]   <- CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []]
1758473: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 17 00 00 00 0D                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 00 03 F6 19 01 00                               .......

1758474: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  CID: 16778764 } 
1758475: Aug 05 10:04:20.967 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11428,Thread priority=5,Time=1
1758476: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11428,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758477: Aug 05 10:04:20.967 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-396,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11428
1758478: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-396,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11428,Original thread priority=null,Time=null,Exception=null
1758479: Aug 05 10:04:20.967 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48030,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1758480: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48030,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1758481: Aug 05 10:04:20.967 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1758482: Aug 05 10:04:20.967 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48030-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1758483: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758484: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48030-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758485: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758486: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CLEARED_EVENT]   <- CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []]
1758487: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61322,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1758488: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61322,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1758489: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1758490: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT }
1758491: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 17 00 00 00 0D                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 00 03 F6 19 01 00                               .......

1758492: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61322-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1758493: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0 } 
1758494: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  CID: 16778764 } 
1758495: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0 to various sockets } 
1758496: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48030,Thread priority=5,Time=2
1758497: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758498: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48030,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1758499: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48030
1758500: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48030,Original thread priority=null,Time=null,Exception=null
1758501: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61322-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758502: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758503: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=CALL_CLEARED_EVENT]   <- CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16778764, localConnectionState: 0, eventCause: 1014, connectionDeviceID: , remasks: []]
1758504: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11429,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-395
1758505: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11429,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-395,Original thread priority=null,Time=null,Exception=null
1758506: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1758507: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758508: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758509: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 17 00 00 00 0D                            ........
   MDATA:   0000: 00 00 00 00 00 00 00 01   00 15 00 00 01 00 06 0C  ................
0010: 00 00 03 F6 19 01 00                               .......

1758510: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48031,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-396
1758511: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  CID: 16778764 } 
1758512: Aug 05 10:04:20.968 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11429-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1758513: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48031,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-396,Original thread priority=null,Time=null,Exception=null
1758514: Aug 05 10:04:20.968 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1758515: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11429-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1758516: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758517: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758518: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1758519: Aug 05 10:04:20.969 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61322,Thread priority=5,Time=1
1758520: Aug 05 10:04:20.969 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48031-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1758521: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61322,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758522: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48031-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758523: Aug 05 10:04:20.969 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61322
1758524: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758525: Aug 05 10:04:20.969 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61322,Original thread priority=null,Time=null,Exception=null
1758526: Aug 05 10:04:20.974 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=1
1758527: Aug 05 10:04:20.974 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11429,Thread priority=5,Time=1
1758528: Aug 05 10:04:20.974 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=0
1758529: Aug 05 10:04:20.974 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758530: Aug 05 10:04:20.974 WAT %MIVR-LIB_MEDIA-7-UNK:CMTSimplePromptQueue.clear() called, started=false, size=0
1758531: Aug 05 10:04:20.974 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IDLE MDC::abort wait, dialog=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717
1758532: Aug 05 10:04:20.975 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=197 parId=0 ->  finalize rtprecorder
1758533: Aug 05 10:04:20.975 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=197 parId=0 -> closeStream(), port=24946
1758534: Aug 05 10:04:20.975 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758535: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:action terminated with an exception for Task id=26000000343
1758536: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:done interrupting real action for Task id=26000000343
1758537: Aug 05 10:04:20.975 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758538: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717,Type=Interruptible action
1758539: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:interruptible action is entering done() for Task id=26000000343
1758540: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:waiting for the task to be done or the interruption to be cleared for Task id=26000000343
1758541: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:interruptible action is marking itself has done for Task id=26000000343
1758542: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:interruptible action is exiting done() for Task id=26000000343
1758543: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:action is now done or interruption is now cleared for Task id=26000000343
1758544: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:currently not interruptible as there are no interruptible actions on the stack for Task id=26000000343
1758545: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:releasing lock for Task id=26000000343
1758546: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:adding exception to pending list for Task id=26000000343: Exception=com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758547: Aug 05 10:04:20.976 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758548: Aug 05 10:04:20.976 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4438)
1758549: Aug 05 10:04:20.976 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4403)
1758550: Aug 05 10:04:20.976 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.ApplicationBridge.removeContact(ApplicationBridge.java:353)
1758551: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1758552: Aug 05 10:04:20.976 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61323,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1758553: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61323,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1758554: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1758555: Aug 05 10:04:20.976 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61323-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=8
1758556: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11429,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758557: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61323-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=8,Exception=null
1758558: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758559: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758560: Aug 05 10:04:20.976 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1758561: Aug 05 10:04:20.976 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:859)
1758562: Aug 05 10:04:20.976 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IDLE MDC::clear com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717 abortWaiting=true
1758563: Aug 05 10:04:20.976 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IDLE MDC::clear abortWaiting.notify()
1758564: Aug 05 10:04:20.977 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IDLE MDC::abort: return after waiting
1758565: Aug 05 10:04:20.977 WAT %MIVR-SS_CMT-7-UNK:MediaDialogChannel id=47,state=IDLE MediaManager resetted.
1758566: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006)
1758567: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-395,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11429
1758568: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.setState(Contact.java:1063)
1758569: Aug 05 10:04:20.977 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-395,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11429,Original thread priority=null,Time=null,Exception=null
1758570: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48031,Thread priority=5,Time=8
1758571: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE
1758572: Aug 05 10:04:20.977 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758573: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAPIPortGroup.java:18754)
1758574: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61323,Thread priority=5,Time=8
1758575: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TAPIPortGroup.java:18446)
1758576: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758577: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392
1758578: Aug 05 10:04:20.977 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48031,Thread priority=5,Original Thread=null,Original thread priority=null,Time=8,Exception=null
1758579: Aug 05 10:04:20.977 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=CMT_STREAM_CLOSER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-392,Original thread priority=null,Time=null,Exception=null
1758580: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-396,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48031
1758581: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000(TAPIPortGroup.java:16974)
1758582: Aug 05 10:04:20.977 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758583: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12404)
1758584: Aug 05 10:04:20.977 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61323,Thread priority=5,Original Thread=null,Original thread priority=null,Time=8,Exception=null
1758585: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758586: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-49,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-395
1758587: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758588: Aug 05 10:04:20.977 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-49,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-395,Original thread priority=null,Time=null,Exception=null
1758589: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7-THREAD_PRIORITY_CHANGED:Thread priority changed: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Thread priority=7,Original thread priority=5
1758590: Aug 05 10:04:20.977 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1758591: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758592: Aug 05 10:04:20.977 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)
1758593: Aug 05 10:04:20.977 WAT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT }
1758594: Aug 05 10:04:20.978 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=THREAD_PRIORITY_CHANGED,Executor id=CMT_STREAM_CLOSER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null
1758595: Aug 05 10:04:20.978 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61323
1758596: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - state change recvd from: ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=47,state=IDLE,pendingState=null,groupId=0,locked=true]
1758597: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:CSOutboundMsgProcessor: got an event message:{ length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0 } 
1758598: Aug 05 10:04:20.978 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205-RTP_CLOSE,Thread priority=7,Time=1
1758599: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0 to various sockets } 
1758600: Aug 05 10:04:20.978 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758601: Aug 05 10:04:20.978 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=CMD_RUN,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205-RTP_CLOSE,Thread priority=7,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758602: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelStateChange - channel changed from: IN_USE ---> IDLE for-GroupStub[channelClass=com.cisco.wf.subsystems.cmt.CMTDialogChannelImpl,type=Cisco Media Channel,id=0,name=0,state=IN_SERVICE,channel=50]
1758603: Aug 05 10:04:20.978 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=25870,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (outboundCallContact, HBCUnsuccessfulCallBack + HBCCallBackNumber),Exception=com.cisco.contact.ContactInactiveException: Contact id: 288, Channel id: 47, Contact is in Terminated/Connected state
1758604: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-396,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48031,Original thread priority=null,Time=null,Exception=null
1758605: Aug 05 10:04:20.978 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758606: Aug 05 10:04:20.978 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 288, Channel id: 47, Contact is in Terminated/Connected state
1758607: Aug 05 10:04:20.978 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer::closeStream 
1758608: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - No Group state change - channel state changed from InUse --> Idle
1758609: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:GrpStubImpl:notifyChannelIdle - calling async.release() to make channel available
1758610: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - new=null
1758611: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco Media Channel Group #0'.47(1)(1), 'Cisco Unified CCX Ports'.196(1)(1)]
1758612: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:setPermits - setting permits to: null
1758613: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits - releasing: 'Cisco Media Channel Group #0'.47(1)(1)
1758614: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock - unlocking this channel
1758615: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl:releaseChannelLock() - channel lock releasedChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=47,state=IDLE,pendingState=null,groupId=0,locked=false]
1758616: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7-UNK:ChStubImpl::setPermits - releasing: 'Cisco Unified CCX Ports'.196(1)(1)
1758617: Aug 05 10:04:20.978 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-49-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1758618: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758619: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61323,Original thread priority=null,Time=null,Exception=null
1758620: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-49-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758621: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758622: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 00 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758623: Aug 05 10:04:20.978 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1758624: Aug 05 10:04:20.978 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> PromptPlayer:: closeStream: driverStream.endStreaming calling on TXDriverStreamManager
1758625: Aug 05 10:04:20.978 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.dialog.AbstractDialogObject.isAborted(AbstractDialogObject.java:66)
1758626: Aug 05 10:04:20.978 WAT %MIVR-LIB_MEDIA-7-UNK:Rec: appId=5 confId=196 parId=0 -> closeStream(), port=24944
1758627: Aug 05 10:04:20.978 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:134)
1758628: Aug 05 10:04:20.978 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196,Thread priority=7,Time=28
1758629: Aug 05 10:04:20.978 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757)
1758630: Aug 05 10:04:20.979 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196,Thread priority=7,Original Thread=null,Original thread priority=null,Time=28,Exception=null
1758631: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560)
1758632: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=APP_MGR,Executor id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Thread=MIVR_APP_MGR_TASK-3-109,Thread priority=4,Time=23
1758633: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)
1758634: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-49,Thread priority=5,Time=2
1758635: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77)
1758636: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)
1758637: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11430,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-396
1758638: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)
1758639: Aug 05 10:04:20.979 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-49,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1758640: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758641: Aug 05 10:04:20.979 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-138-11430,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-396,Original thread priority=null,Time=null,Exception=null
1758642: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-395,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-49
1758643: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758644: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758645: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11430-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1758646: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1758647: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1758648: Aug 05 10:04:20.979 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1758649: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1758650: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758651: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1758652: Aug 05 10:04:20.979 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758653: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1758654: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-120-48032,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1758655: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1758656: Aug 05 10:04:20.979 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-120-48032,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1758657: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1758658: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48032-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1758659: Aug 05 10:04:20.979 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1758660: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1758661: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758662: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758663: Aug 05 10:04:20.979 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758664: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758665: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758666: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7-THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool-397,Thread priority=5
1758667: Aug 05 10:04:20.979 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1758668: Aug 05 10:04:20.980 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1758669: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11430-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758670: Aug 05 10:04:20.980 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758671: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-395,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-49,Original thread priority=null,Time=null,Exception=null
1758672: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758673: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48032-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=0,Exception=null
1758674: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758675: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758676: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51833,localport=12028]  } 
1758677: Aug 05 10:04:20.980 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-138-11430,Thread priority=5,Time=2
1758678: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11430,Thread priority=5,Original Thread=null,Original thread priority=null,Time=2,Exception=null
1758679: Aug 05 10:04:20.980 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-396,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11430
1758680: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-396,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11430,Original thread priority=null,Time=null,Exception=null
1758681: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758682: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51992,localport=12028]  } 
1758683: Aug 05 10:04:20.980 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-120-48032,Thread priority=5,Time=1
1758684: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48032,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758685: Aug 05 10:04:20.980 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48032
1758686: Aug 05 10:04:20.980 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48032,Original thread priority=null,Time=null,Exception=null
1758687: Aug 05 10:04:20.985 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-122-61324,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-397
1758688: Aug 05 10:04:20.985 WAT %MIVR-APP_MGR-7-EXCEPTION:Caused by: com.cisco.contact.ContactInactiveException: Contact id: 288, Channel id: 47, Contact is in Terminated/Connected state
1758689: Aug 05 10:04:20.985 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-122-61324,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-397,Original thread priority=null,Time=null,Exception=null
1758690: Aug 05 10:04:20.985 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:814)
1758691: Aug 05 10:04:20.985 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1758692: Aug 05 10:04:20.985 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006)
1758693: Aug 05 10:04:20.985 WAT %MIVR-EXECUTOR_MGR-7-EXECUTE_CMD:Execute command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1758694: Aug 05 10:04:20.985 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.setState(Contact.java:1063)
1758695: Aug 05 10:04:20.985 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=EXECUTE_CMD,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=null,Thread priority=null,Original Thread=null,Original thread priority=null,Time=null,Exception=null
1758696: Aug 05 10:04:20.985 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAPIPortGroup.java:18754)
1758697: Aug 05 10:04:20.985 WAT %MIVR-EXECUTOR_MGR-7-THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-348-50,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394
1758698: Aug 05 10:04:20.985 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TAPIPortGroup.java:18446)
1758699: Aug 05 10:04:20.986 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_ALLOCATED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET-348-50,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-394,Original thread priority=null,Time=null,Exception=null
1758700: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000(TAPIPortGroup.java:16974)
1758701: Aug 05 10:04:20.986 WAT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : Q size after posting msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0} to socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1758702: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12404)
1758703: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758704: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758705: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758706: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)
1758707: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	... 1 more
1758708: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-UNK:Executor trace: Action=CMD_DONE,Executor id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Executor type=null,Thread=MIVR_APP_MGR_TASK-3-109,Thread priority=4,Original Thread=null,Original thread priority=null,Time=23,Exception=null
1758709: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758710: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758711: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758712: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-UNK:Clearing interruption for Task id=26000000343: Exception=com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758713: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact id: 288, Contact terminated remotely
1758714: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4438)
1758715: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(ApplicationManagerImpl.java:4403)
1758716: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.ApplicationBridge.removeContact(ApplicationBridge.java:353)
1758717: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStubImpl.java:859)
1758718: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:1006)
1758719: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.setState(Contact.java:1063)
1758720: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAPIPortGroup.java:18754)
1758721: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TAPIPortGroup.java:18446)
1758722: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000(TAPIPortGroup.java:16974)
1758723: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl$10.run(TAPIPortGroup.java:12404)
1758724: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758725: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758726: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758727: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)
1758728: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758729: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:Cleared interruption is not pending! for Task id=26000000343
1758730: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:unwrapping exception interruption from isInterrupting() for Task id=26000000343
1758731: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758732: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758733: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758734: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758735: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1758736: Aug 05 10:04:20.987 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1758737: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1758738: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758739: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758740: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758741: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758742: Aug 05 10:04:20.987 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758743: Aug 05 10:04:20.987 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1758744: Aug 05 10:04:20.987 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-287:getContactClass() returns com.cisco.call.CallContact
1758745: Aug 05 10:04:20.987 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1758746: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758747: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758748: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1758749: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1758750: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1758751: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1758752: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758753: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758754: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758755: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1758756: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1758757: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1758758: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1758759: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1758760: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1758761: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1758762: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1758763: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758764: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758765: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758766: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1758767: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1758768: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758769: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758770: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758771: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758772: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758773: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1758774: Aug 05 10:04:20.988 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1758775: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1758776: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758777: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758778: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758779: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758780: Aug 05 10:04:20.988 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758781: Aug 05 10:04:20.988 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1758782: Aug 05 10:04:20.988 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1758783: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758784: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758785: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1758786: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1758787: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1758788: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1758789: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758790: Aug 05 10:04:20.988 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758791: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758792: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1758793: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1758794: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1758795: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1758796: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1758797: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1758798: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1758799: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1758800: Aug 05 10:04:20.989 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758801: Aug 05 10:04:20.989 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61324-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=7
1758802: Aug 05 10:04:20.989 WAT %MIVR-EXECUTOR_MGR-7-CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-50-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1758803: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61324-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=7,Exception=null
1758804: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_RUN,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-50-PROCESS_CTI_MGR_EVENT,Thread priority=5,Original Thread=null,Original thread priority=null,Time=1,Exception=null
1758805: Aug 05 10:04:20.989 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Thread priority=7,Time=12
1758806: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758807: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:encoding... <- MHDR[length=?,type=RTP_STOPPED_EVENT]   <- RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0]
1758808: Aug 05 10:04:20.989 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=CMD_DONE,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Thread priority=7,Original Thread=null,Original thread priority=null,Time=12,Exception=null
1758809: Aug 05 10:04:20.989 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Thread=ExecutorManagerImpl.pool-392,Thread priority=7,Original Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205
1758810: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758811: Aug 05 10:04:20.989 WAT %MIVR-SS_CMT-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=CMT_STREAM_CLOSER,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-392,Thread priority=7,Original Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Original thread priority=null,Time=null,Exception=null
1758812: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.104.135,port=50937,localport=12028]  } 
1758813: Aug 05 10:04:20.989 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-348-50,Thread priority=5,Time=4
1758814: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:writing... MHDR:    0000: 00 00 00 1F 00 00 00 75                            .......u
   MDATA:   0000: FF FF FF FF 00 00 00 01   00 00 00 00 00 01 00 00  ................
0010: FF FF FF FF 51 02 30 00   19 05 39 30 30 32 00     ....Q.0...9002.

1758815: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-348-50,Thread priority=5,Original Thread=null,Original thread priority=null,Time=4,Exception=null
1758816: Aug 05 10:04:20.989 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.0.2.7,port=51999,localport=12028]  } 
1758817: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758818: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758819: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1758820: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1758821: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758822: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758823: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758824: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758825: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758826: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1758827: Aug 05 10:04:20.990 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1758828: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1758829: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758830: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758831: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758832: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758833: Aug 05 10:04:20.990 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758834: Aug 05 10:04:20.990 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1758835: Aug 05 10:04:20.990 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1758836: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758837: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758838: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1758839: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1758840: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1758841: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1758842: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758843: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758844: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758845: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1758846: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1758847: Aug 05 10:04:20.990 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1758848: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1758849: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1758850: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1758851: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1758852: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1758853: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758854: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758855: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758856: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1758857: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1758858: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758859: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758860: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758861: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758862: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758863: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1758864: Aug 05 10:04:20.991 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1758865: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1758866: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758867: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758868: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758869: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758870: Aug 05 10:04:20.991 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758871: Aug 05 10:04:20.991 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1758872: Aug 05 10:04:20.991 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1758873: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758874: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758875: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1758876: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1758877: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1758878: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1758879: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758880: Aug 05 10:04:20.991 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758881: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758882: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1758883: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1758884: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1758885: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1758886: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1758887: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1758888: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1758889: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1758890: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758891: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758892: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758893: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1758894: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1758895: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758896: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758897: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758898: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758899: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758900: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1758901: Aug 05 10:04:20.992 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1758902: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1758903: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758904: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758905: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758906: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758907: Aug 05 10:04:20.992 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758908: Aug 05 10:04:20.992 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1758909: Aug 05 10:04:20.992 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1758910: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758911: Aug 05 10:04:20.992 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758912: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1758913: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1758914: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1758915: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1758916: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758917: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758918: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758919: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1758920: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1758921: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1758922: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1758923: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1758924: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1758925: Aug 05 10:04:20.993 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-50
1758926: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1758927: Aug 05 10:04:20.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-394,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-50,Original thread priority=null,Time=null,Exception=null
1758928: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1758929: Aug 05 10:04:20.993 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCKET-122-61324,Thread priority=5,Time=11
1758930: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758931: Aug 05 10:04:20.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=CMD_DONE,Executor id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61324,Thread priority=5,Original Thread=null,Original thread priority=null,Time=11,Exception=null
1758932: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758933: Aug 05 10:04:20.993 WAT %MIVR-EXECUTOR_MGR-7-THREAD_RELEASED:Thread released: Facility=MIVR,Sub-Facility=ICD_CTI,Executor id=SOCKET,Thread=ExecutorManagerImpl.pool-397,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61324
1758934: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758935: Aug 05 10:04:20.993 WAT %MIVR-ICD_CTI-7-UNK:Executor trace: Action=THREAD_RELEASED,Executor id=SOCKET,Mnemonic=null,Executor type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl.pool-397,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61324,Original thread priority=null,Time=null,Exception=null
1758936: Aug 05 10:04:20.993 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1758937: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1758938: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758939: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758940: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758941: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758942: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758943: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1758944: Aug 05 10:04:20.994 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1758945: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1758946: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758947: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758948: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758949: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758950: Aug 05 10:04:20.994 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758951: Aug 05 10:04:20.994 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1758952: Aug 05 10:04:20.994 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1758953: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758954: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758955: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1758956: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1758957: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1758958: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1758959: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758960: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758961: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758962: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1758963: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1758964: Aug 05 10:04:20.994 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1758965: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1758966: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1758967: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1758968: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1758969: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1758970: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1758971: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1758972: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1758973: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1758974: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1758975: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1758976: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1758977: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758978: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758979: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758980: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1758981: Aug 05 10:04:20.995 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1758982: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1758983: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1758984: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1758985: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1758986: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758987: Aug 05 10:04:20.995 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1758988: Aug 05 10:04:20.995 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1758989: Aug 05 10:04:20.995 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1758990: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758991: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1758992: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1758993: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1758994: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1758995: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1758996: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1758997: Aug 05 10:04:20.995 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1758998: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1758999: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759000: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759001: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759002: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759003: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759004: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759005: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759006: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759007: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759008: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759009: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759010: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759011: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759012: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759013: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759014: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759015: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759016: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759017: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759018: Aug 05 10:04:20.996 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759019: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759020: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759021: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759022: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759023: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759024: Aug 05 10:04:20.996 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759025: Aug 05 10:04:20.996 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759026: Aug 05 10:04:20.996 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759027: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759028: Aug 05 10:04:20.996 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759029: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759030: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759031: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759032: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759033: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759034: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759035: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759036: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759037: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759038: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759039: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759040: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759041: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759042: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759043: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759044: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759045: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759046: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759047: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759048: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759049: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759050: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759051: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759052: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759053: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759054: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759055: Aug 05 10:04:20.997 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759056: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759057: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759058: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759059: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759060: Aug 05 10:04:20.997 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759061: Aug 05 10:04:20.997 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759062: Aug 05 10:04:20.997 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759063: Aug 05 10:04:20.997 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759064: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759065: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759066: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759067: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759068: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759069: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759070: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759071: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759072: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759073: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759074: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759075: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759076: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759077: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759078: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759079: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759080: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759081: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759082: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759083: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759084: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759085: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759086: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759087: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759088: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759089: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759090: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759091: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759092: Aug 05 10:04:20.998 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759093: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759094: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759095: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759096: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759097: Aug 05 10:04:20.998 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759098: Aug 05 10:04:20.999 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759099: Aug 05 10:04:20.999 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759100: Aug 05 10:04:20.999 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759101: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759102: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759103: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759104: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759105: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759106: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759107: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759108: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759109: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759110: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759111: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759112: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759113: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759114: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759115: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759116: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759117: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759118: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759119: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759120: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759121: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759122: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759123: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759124: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759125: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759126: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759127: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759128: Aug 05 10:04:20.999 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759129: Aug 05 10:04:20.999 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759130: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759131: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759132: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759133: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759134: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759135: Aug 05 10:04:21.000 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759136: Aug 05 10:04:21.000 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759137: Aug 05 10:04:21.000 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759138: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759139: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759140: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759141: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759142: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759143: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759144: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759145: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759146: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759147: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759148: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759149: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759150: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759151: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759152: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759153: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759154: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759155: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759156: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759157: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759158: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759159: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759160: Aug 05 10:04:21.000 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759161: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759162: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759163: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759164: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759165: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759166: Aug 05 10:04:21.001 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759167: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759168: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759169: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759170: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759171: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759172: Aug 05 10:04:21.001 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759173: Aug 05 10:04:21.001 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759174: Aug 05 10:04:21.001 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759175: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759176: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759177: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759178: Aug 05 10:04:21.001 WAT %MIVR-LIB_MEDIA-7-UNK:RTPDriverSender.run done!!!
1759179: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759180: Aug 05 10:04:21.001 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=5, confId=196, parId=0, channelId=47, channelImplId=47, contactId=288, contactImplId=1548/1 -> fileSendDone(), finished=true
1759181: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759182: Aug 05 10:04:21.001 WAT %MIVR-EXECUTOR_MGR-7-CMD_DONE:Command completed: Facility=MIVR,Sub-Facility=LIB_MEDIA,Executor id=RTP,Mnemonic=RTP_SENDER,Thread=MIVR_LIB_MEDIA_RTP-37-212,Thread priority=10,Time=24603
1759183: Aug 05 10:04:21.001 WAT %MIVR-LIB_MEDIA-7-UNK:Executor trace: Action=CMD_DONE,Executor id=RTP,Mnemonic=RTP_SENDER,Executor type=null,Thread=MIVR_LIB_MEDIA_RTP-37-212,Thread priority=10,Original Thread=null,Original thread priority=null,Time=24,603,Exception=null
1759184: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759185: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759186: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759187: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759188: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759189: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759190: Aug 05 10:04:21.001 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759191: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759192: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759193: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759194: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759195: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759196: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759197: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759198: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759199: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759200: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759201: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759202: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759203: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759204: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759205: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759206: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759207: Aug 05 10:04:21.002 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759208: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759209: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759210: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759211: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759212: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759213: Aug 05 10:04:21.002 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759214: Aug 05 10:04:21.002 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759215: Aug 05 10:04:21.002 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759216: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759217: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759218: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759219: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759220: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759221: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759222: Aug 05 10:04:21.002 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759223: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759224: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759225: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759226: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759227: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759228: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759229: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759230: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759231: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759232: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759233: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759234: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759235: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759236: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759237: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759238: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759239: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759240: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759241: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759242: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759243: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759244: Aug 05 10:04:21.003 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759245: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759246: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759247: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759248: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759249: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759250: Aug 05 10:04:21.003 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759251: Aug 05 10:04:21.003 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759252: Aug 05 10:04:21.003 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759253: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759254: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759255: Aug 05 10:04:21.003 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759256: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759257: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759258: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759259: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759260: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759261: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759262: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759263: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759264: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759265: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759266: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759267: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759268: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759269: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759270: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759271: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759272: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759273: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759274: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759275: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759276: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759277: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759278: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759279: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759280: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759281: Aug 05 10:04:21.004 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759282: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759283: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759284: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759285: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759286: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759287: Aug 05 10:04:21.004 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759288: Aug 05 10:04:21.004 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759289: Aug 05 10:04:21.004 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759290: Aug 05 10:04:21.004 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759291: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759292: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759293: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759294: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759295: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759296: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759297: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759298: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759299: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759300: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759301: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759302: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759303: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759304: Aug 05 10:04:21.005 WAT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
1759305: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759306: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759307: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759308: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759309: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759310: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759311: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759312: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759313: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759314: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759315: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759316: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759317: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759318: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759319: Aug 05 10:04:21.005 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759320: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759321: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759322: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759323: Aug 05 10:04:21.005 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759324: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759325: Aug 05 10:04:21.006 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759326: Aug 05 10:04:21.006 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759327: Aug 05 10:04:21.006 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759328: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759329: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759330: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759331: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759332: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759333: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759334: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759335: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759336: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759337: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759338: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759339: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759340: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759341: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759342: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759343: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759344: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759345: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759346: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759347: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759348: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759349: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759350: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759351: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759352: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759353: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759354: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759355: Aug 05 10:04:21.006 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759356: Aug 05 10:04:21.007 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759357: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759358: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759359: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759360: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759361: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759362: Aug 05 10:04:21.007 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759363: Aug 05 10:04:21.007 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759364: Aug 05 10:04:21.007 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759365: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759366: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759367: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759368: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759369: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759370: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759371: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759372: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759373: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759374: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759375: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759376: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759377: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759378: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759379: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759380: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759381: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759382: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759383: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759384: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759385: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759386: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759387: Aug 05 10:04:21.007 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759388: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759389: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759390: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759391: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759392: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759393: Aug 05 10:04:21.008 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759394: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759395: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759396: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759397: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759398: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759399: Aug 05 10:04:21.008 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759400: Aug 05 10:04:21.008 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759401: Aug 05 10:04:21.008 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759402: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759403: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759404: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759405: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759406: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759407: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759408: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759409: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759410: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759411: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759412: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759413: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759414: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759415: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759416: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759417: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759418: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759419: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759420: Aug 05 10:04:21.008 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759421: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759422: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759423: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759424: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759425: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759426: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759427: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759428: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759429: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759430: Aug 05 10:04:21.009 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759431: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759432: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759433: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759434: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759435: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759436: Aug 05 10:04:21.009 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759437: Aug 05 10:04:21.009 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759438: Aug 05 10:04:21.009 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759439: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759440: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759441: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759442: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759443: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759444: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759445: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759446: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759447: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759448: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759449: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759450: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759451: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759452: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759453: Aug 05 10:04:21.009 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759454: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759455: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759456: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759457: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759458: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759459: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759460: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759461: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759462: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759463: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759464: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759465: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759466: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759467: Aug 05 10:04:21.010 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759468: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759469: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759470: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759471: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759472: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759473: Aug 05 10:04:21.010 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759474: Aug 05 10:04:21.010 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759475: Aug 05 10:04:21.010 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759476: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759477: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759478: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759479: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759480: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759481: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759482: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759483: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759484: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759485: Aug 05 10:04:21.010 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759486: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759487: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759488: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759489: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759490: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759491: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759492: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759493: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759494: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759495: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759496: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759497: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759498: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759499: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759500: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759501: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759502: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759503: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759504: Aug 05 10:04:21.011 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759505: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759506: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759507: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759508: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759509: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759510: Aug 05 10:04:21.011 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759511: Aug 05 10:04:21.011 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759512: Aug 05 10:04:21.011 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759513: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759514: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759515: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759516: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759517: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759518: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759519: Aug 05 10:04:21.011 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759520: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759521: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759522: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759523: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759524: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759525: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759526: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759527: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759528: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759529: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759530: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759531: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759532: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759533: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759534: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759535: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759536: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759537: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759538: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759539: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759540: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759541: Aug 05 10:04:21.012 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759542: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759543: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759544: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759545: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759546: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759547: Aug 05 10:04:21.012 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759548: Aug 05 10:04:21.012 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759549: Aug 05 10:04:21.012 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759550: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759551: Aug 05 10:04:21.012 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759552: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759553: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759554: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759555: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759556: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759557: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759558: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759559: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759560: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759561: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759562: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759563: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759564: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759565: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759566: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759567: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759568: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759569: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759570: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759571: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759572: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759573: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759574: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759575: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759576: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759577: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759578: Aug 05 10:04:21.013 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759579: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759580: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759581: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759582: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759583: Aug 05 10:04:21.013 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759584: Aug 05 10:04:21.013 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759585: Aug 05 10:04:21.013 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759586: Aug 05 10:04:21.013 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759587: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759588: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759589: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759590: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759591: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759592: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759593: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759594: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759595: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759596: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759597: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759598: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759599: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759600: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759601: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759602: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759603: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759604: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759605: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759606: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759607: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759608: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759609: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759610: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759611: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759612: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759613: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759614: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759615: Aug 05 10:04:21.014 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759616: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759617: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759618: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759619: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759620: Aug 05 10:04:21.014 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759621: Aug 05 10:04:21.014 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759622: Aug 05 10:04:21.014 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759623: Aug 05 10:04:21.015 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759624: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759625: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759626: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759627: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759628: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759629: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759630: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759631: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759632: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759633: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759634: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759635: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759636: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759637: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759638: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759639: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759640: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759641: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759642: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759643: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759644: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759645: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759646: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759647: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759648: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759649: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759650: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759651: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759652: Aug 05 10:04:21.015 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759653: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759654: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759655: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759656: Aug 05 10:04:21.015 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759657: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759658: Aug 05 10:04:21.016 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759659: Aug 05 10:04:21.016 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759660: Aug 05 10:04:21.016 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759661: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759662: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759663: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759664: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759665: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759666: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759667: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759668: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759669: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759670: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759671: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759672: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759673: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759674: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759675: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759676: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759677: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759678: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759679: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759680: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759681: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759682: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759683: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759684: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759685: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759686: Aug 05 10:04:21.016 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759687: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759688: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759689: Aug 05 10:04:21.017 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759690: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759691: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759692: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759693: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759694: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759695: Aug 05 10:04:21.017 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759696: Aug 05 10:04:21.017 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759697: Aug 05 10:04:21.017 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759698: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759699: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759700: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759701: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759702: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759703: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759704: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759705: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759706: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759707: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759708: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759709: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759710: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759711: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759712: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759713: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759714: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759715: Aug 05 10:04:21.017 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759716: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759717: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759718: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759719: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759720: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759721: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759722: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759723: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759724: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759725: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759726: Aug 05 10:04:21.018 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759727: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759728: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759729: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759730: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759731: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759732: Aug 05 10:04:21.018 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759733: Aug 05 10:04:21.018 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759734: Aug 05 10:04:21.018 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759735: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759736: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759737: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759738: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759739: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759740: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759741: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759742: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759743: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759744: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759745: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759746: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759747: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759748: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759749: Aug 05 10:04:21.018 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759750: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759751: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759752: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759753: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759754: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759755: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759756: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759757: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759758: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759759: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759760: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759761: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759762: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759763: Aug 05 10:04:21.019 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759764: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759765: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759766: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759767: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759768: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759769: Aug 05 10:04:21.019 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759770: Aug 05 10:04:21.019 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759771: Aug 05 10:04:21.019 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759772: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759773: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759774: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759775: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759776: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759777: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759778: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759779: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759780: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759781: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759782: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759783: Aug 05 10:04:21.019 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759784: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759785: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759786: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759787: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759788: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759789: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759790: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759791: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759792: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759793: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759794: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759795: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759796: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759797: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759798: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759799: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759800: Aug 05 10:04:21.020 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759801: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759802: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759803: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759804: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759805: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759806: Aug 05 10:04:21.020 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759807: Aug 05 10:04:21.020 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759808: Aug 05 10:04:21.020 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759809: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759810: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759811: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759812: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759813: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759814: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759815: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759816: Aug 05 10:04:21.020 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759817: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759818: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759819: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759820: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759821: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759822: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759823: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759824: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759825: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759826: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759827: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759828: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759829: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759830: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759831: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759832: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759833: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759834: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759835: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759836: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759837: Aug 05 10:04:21.021 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759838: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759839: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759840: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759841: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759842: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759843: Aug 05 10:04:21.021 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759844: Aug 05 10:04:21.021 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759845: Aug 05 10:04:21.021 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759846: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759847: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759848: Aug 05 10:04:21.021 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759849: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759850: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759851: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759852: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759853: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759854: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759855: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759856: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759857: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759858: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759859: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759860: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759861: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759862: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759863: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759864: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759865: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759866: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759867: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759868: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759869: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759870: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759871: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759872: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759873: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759874: Aug 05 10:04:21.022 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759875: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759876: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759877: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759878: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759879: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759880: Aug 05 10:04:21.022 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759881: Aug 05 10:04:21.022 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759882: Aug 05 10:04:21.022 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759883: Aug 05 10:04:21.022 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759884: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759885: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759886: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759887: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759888: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759889: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759890: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759891: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759892: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759893: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759894: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759895: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759896: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759897: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759898: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759899: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759900: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759901: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759902: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759903: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759904: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759905: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759906: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759907: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759908: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759909: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759910: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759911: Aug 05 10:04:21.023 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759912: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759913: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759914: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759915: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759916: Aug 05 10:04:21.023 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759917: Aug 05 10:04:21.023 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759918: Aug 05 10:04:21.023 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759919: Aug 05 10:04:21.024 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759920: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759921: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759922: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759923: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759924: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759925: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759926: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759927: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759928: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759929: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759930: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759931: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759932: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759933: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759934: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759935: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759936: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759937: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759938: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759939: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759940: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759941: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759942: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759943: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759944: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759945: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759946: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759947: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759948: Aug 05 10:04:21.024 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759949: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759950: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759951: Aug 05 10:04:21.024 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759952: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759953: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759954: Aug 05 10:04:21.025 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759955: Aug 05 10:04:21.025 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759956: Aug 05 10:04:21.025 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759957: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759958: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759959: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759960: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759961: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759962: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1759963: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1759964: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1759965: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1759966: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1759967: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1759968: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1759969: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1759970: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1759971: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1759972: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1759973: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1759974: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1759975: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1759976: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1759977: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1759978: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1759979: Aug 05 10:04:21.025 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1759980: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1759981: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759982: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759983: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759984: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1759985: Aug 05 10:04:21.026 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1759986: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1759987: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1759988: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1759989: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1759990: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759991: Aug 05 10:04:21.026 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1759992: Aug 05 10:04:21.026 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1759993: Aug 05 10:04:21.026 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1759994: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759995: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1759996: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1759997: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1759998: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1759999: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760000: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760001: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760002: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760003: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760004: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760005: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760006: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760007: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760008: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760009: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760010: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760011: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760012: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760013: Aug 05 10:04:21.026 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760014: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760015: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760016: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760017: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760018: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760019: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760020: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760021: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760022: Aug 05 10:04:21.027 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760023: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760024: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760025: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760026: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760027: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760028: Aug 05 10:04:21.027 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760029: Aug 05 10:04:21.027 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760030: Aug 05 10:04:21.027 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760031: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760032: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760033: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760034: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760035: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760036: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760037: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760038: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760039: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760040: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760041: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760042: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760043: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760044: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760045: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760046: Aug 05 10:04:21.027 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760047: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760048: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760049: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760050: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760051: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760052: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760053: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760054: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760055: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760056: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760057: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760058: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760059: Aug 05 10:04:21.028 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760060: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760061: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760062: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760063: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760064: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760065: Aug 05 10:04:21.028 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760066: Aug 05 10:04:21.028 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760067: Aug 05 10:04:21.028 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760068: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760069: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760070: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760071: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760072: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760073: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760074: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760075: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760076: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760077: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760078: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760079: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760080: Aug 05 10:04:21.028 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760081: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760082: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760083: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760084: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760085: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760086: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760087: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760088: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760089: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760090: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760091: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760092: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760093: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760094: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760095: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760096: Aug 05 10:04:21.029 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760097: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760098: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760099: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760100: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760101: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760102: Aug 05 10:04:21.029 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760103: Aug 05 10:04:21.029 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760104: Aug 05 10:04:21.029 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760105: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760106: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760107: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760108: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760109: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760110: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760111: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760112: Aug 05 10:04:21.029 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760113: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760114: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760115: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760116: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760117: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760118: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760119: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760120: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760121: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760122: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760123: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760124: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760125: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760126: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760127: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760128: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760129: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760130: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760131: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760132: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760133: Aug 05 10:04:21.030 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760134: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760135: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760136: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760137: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760138: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760139: Aug 05 10:04:21.030 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760140: Aug 05 10:04:21.030 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760141: Aug 05 10:04:21.030 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760142: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760143: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760144: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760145: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760146: Aug 05 10:04:21.030 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760147: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760148: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760149: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760150: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760151: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760152: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760153: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760154: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760155: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760156: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760157: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760158: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760159: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760160: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760161: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760162: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760163: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760164: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760165: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760166: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760167: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760168: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760169: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760170: Aug 05 10:04:21.031 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760171: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760172: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760173: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760174: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760175: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760176: Aug 05 10:04:21.031 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760177: Aug 05 10:04:21.031 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760178: Aug 05 10:04:21.031 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760179: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760180: Aug 05 10:04:21.031 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760181: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760182: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760183: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760184: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760185: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760186: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760187: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760188: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760189: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760190: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760191: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760192: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760193: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760194: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760195: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760196: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760197: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760198: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760199: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760200: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760201: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760202: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760203: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760204: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760205: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760206: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760207: Aug 05 10:04:21.032 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760208: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760209: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760210: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760211: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760212: Aug 05 10:04:21.032 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760213: Aug 05 10:04:21.033 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760214: Aug 05 10:04:21.033 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760215: Aug 05 10:04:21.033 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760216: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760217: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760218: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760219: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760220: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760221: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760222: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760223: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760224: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760225: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760226: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760227: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760228: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760229: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760230: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760231: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760232: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760233: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760234: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760235: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760236: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760237: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760238: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760239: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760240: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760241: Aug 05 10:04:21.033 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760242: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760243: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760244: Aug 05 10:04:21.034 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760245: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760246: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760247: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760248: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760249: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760250: Aug 05 10:04:21.034 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760251: Aug 05 10:04:21.034 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760252: Aug 05 10:04:21.034 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760253: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760254: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760255: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760256: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760257: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760258: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760259: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760260: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760261: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760262: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760263: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760264: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760265: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760266: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760267: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760268: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760269: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760270: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760271: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760272: Aug 05 10:04:21.034 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760273: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760274: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760275: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760276: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760277: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760278: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760279: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760280: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760281: Aug 05 10:04:21.035 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760282: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760283: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760284: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760285: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760286: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760287: Aug 05 10:04:21.035 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760288: Aug 05 10:04:21.035 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760289: Aug 05 10:04:21.035 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760290: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760291: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760292: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760293: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760294: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760295: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760296: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760297: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760298: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760299: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760300: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760301: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760302: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760303: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760304: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760305: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760306: Aug 05 10:04:21.035 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760307: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760308: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760309: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760310: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760311: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760312: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760313: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760314: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760315: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760316: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760317: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760318: Aug 05 10:04:21.036 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760319: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760320: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760321: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760322: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760323: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760324: Aug 05 10:04:21.036 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760325: Aug 05 10:04:21.036 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760326: Aug 05 10:04:21.036 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760327: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760328: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760329: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760330: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760331: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760332: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760333: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760334: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760335: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760336: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760337: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760338: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760339: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760340: Aug 05 10:04:21.036 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760341: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760342: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760343: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760344: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760345: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760346: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760347: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760348: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760349: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760350: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760351: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760352: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760353: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760354: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760355: Aug 05 10:04:21.037 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760356: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760357: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760358: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760359: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760360: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760361: Aug 05 10:04:21.037 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760362: Aug 05 10:04:21.037 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760363: Aug 05 10:04:21.037 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760364: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760365: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760366: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760367: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760368: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760369: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760370: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760371: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760372: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760373: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760374: Aug 05 10:04:21.037 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760375: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760376: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760377: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760378: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760379: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760380: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760381: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760382: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760383: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760384: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760385: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760386: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760387: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760388: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760389: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760390: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760391: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760392: Aug 05 10:04:21.038 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760393: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760394: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760395: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760396: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760397: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760398: Aug 05 10:04:21.038 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760399: Aug 05 10:04:21.038 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760400: Aug 05 10:04:21.038 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760401: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760402: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760403: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760404: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760405: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760406: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760407: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760408: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760409: Aug 05 10:04:21.038 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760410: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760411: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760412: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760413: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760414: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760415: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760416: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760417: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760418: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760419: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760420: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760421: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760422: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760423: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760424: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760425: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760426: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760427: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760428: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760429: Aug 05 10:04:21.039 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760430: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760431: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760432: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760433: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760434: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760435: Aug 05 10:04:21.039 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760436: Aug 05 10:04:21.039 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760437: Aug 05 10:04:21.039 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760438: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760439: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760440: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760441: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760442: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760443: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760444: Aug 05 10:04:21.039 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760445: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760446: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760447: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760448: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760449: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760450: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760451: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760452: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760453: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760454: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760455: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760456: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760457: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760458: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760459: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760460: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760461: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760462: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760463: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760464: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760465: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760466: Aug 05 10:04:21.040 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760467: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760468: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760469: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760470: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760471: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760472: Aug 05 10:04:21.040 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760473: Aug 05 10:04:21.040 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760474: Aug 05 10:04:21.040 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760475: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760476: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760477: Aug 05 10:04:21.040 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760478: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760479: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760480: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760481: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760482: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760483: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760484: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760485: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760486: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760487: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760488: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760489: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760490: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760491: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760492: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760493: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760494: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760495: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760496: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760497: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760498: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760499: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760500: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760501: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760502: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760503: Aug 05 10:04:21.041 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760504: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760505: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760506: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760507: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760508: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760509: Aug 05 10:04:21.041 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760510: Aug 05 10:04:21.041 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760511: Aug 05 10:04:21.041 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760512: Aug 05 10:04:21.041 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760513: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760514: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760515: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760516: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760517: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760518: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760519: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760520: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760521: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760522: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760523: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760524: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760525: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760526: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760527: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760528: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760529: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760530: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760531: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760532: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760533: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760534: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760535: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760536: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760537: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760538: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760539: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760540: Aug 05 10:04:21.042 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760541: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760542: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760543: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760544: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760545: Aug 05 10:04:21.042 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760546: Aug 05 10:04:21.042 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760547: Aug 05 10:04:21.042 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760548: Aug 05 10:04:21.042 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760549: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760550: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760551: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760552: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760553: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760554: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760555: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760556: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760557: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760558: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760559: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760560: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760561: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760562: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760563: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760564: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760565: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760566: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760567: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760568: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760569: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760570: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760571: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760572: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760573: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760574: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760575: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760576: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760577: Aug 05 10:04:21.043 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760578: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760579: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760580: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760581: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760582: Aug 05 10:04:21.043 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760583: Aug 05 10:04:21.043 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760584: Aug 05 10:04:21.043 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760585: Aug 05 10:04:21.044 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760586: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760587: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760588: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760589: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760590: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760591: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760592: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760593: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760594: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760595: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760596: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760597: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760598: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760599: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760600: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760601: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760602: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760603: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760604: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760605: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760606: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760607: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760608: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760609: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760610: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760611: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760612: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760613: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760614: Aug 05 10:04:21.044 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760615: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760616: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760617: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760618: Aug 05 10:04:21.044 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760619: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760620: Aug 05 10:04:21.045 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760621: Aug 05 10:04:21.045 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760622: Aug 05 10:04:21.045 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760623: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760624: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760625: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760626: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760627: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760628: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760629: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760630: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760631: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760632: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760633: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760634: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760635: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760636: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760637: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760638: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760639: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760640: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760641: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760642: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760643: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760644: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760645: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760646: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760647: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760648: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760649: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760650: Aug 05 10:04:21.045 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760651: Aug 05 10:04:21.046 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760652: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760653: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760654: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760655: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760656: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760657: Aug 05 10:04:21.046 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760658: Aug 05 10:04:21.046 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760659: Aug 05 10:04:21.046 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760660: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760661: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760662: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760663: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760664: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760665: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760666: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760667: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760668: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760669: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760670: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760671: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760672: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760673: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760674: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760675: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760676: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760677: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760678: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760679: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760680: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760681: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760682: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760683: Aug 05 10:04:21.046 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760684: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760685: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760686: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760687: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760688: Aug 05 10:04:21.047 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760689: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760690: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760691: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760692: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760693: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760694: Aug 05 10:04:21.047 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760695: Aug 05 10:04:21.047 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760696: Aug 05 10:04:21.047 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760697: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760698: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760699: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760700: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760701: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760702: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760703: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760704: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760705: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760706: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760707: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760708: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760709: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760710: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760711: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760712: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760713: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760714: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760715: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760716: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760717: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760718: Aug 05 10:04:21.047 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760719: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760720: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760721: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760722: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760723: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760724: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760725: Aug 05 10:04:21.048 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760726: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760727: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760728: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760729: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760730: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760731: Aug 05 10:04:21.048 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760732: Aug 05 10:04:21.048 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760733: Aug 05 10:04:21.048 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760734: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760735: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760736: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760737: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760738: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760739: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760740: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760741: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760742: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760743: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760744: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760745: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760746: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760747: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760748: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760749: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760750: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760751: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760752: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760753: Aug 05 10:04:21.048 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760754: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760755: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760756: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760757: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760758: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760759: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760760: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760761: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760762: Aug 05 10:04:21.049 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760763: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760764: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760765: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760766: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760767: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760768: Aug 05 10:04:21.049 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760769: Aug 05 10:04:21.049 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760770: Aug 05 10:04:21.049 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760771: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760772: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760773: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760774: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760775: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760776: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760777: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760778: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760779: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760780: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760781: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760782: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760783: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760784: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760785: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760786: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760787: Aug 05 10:04:21.049 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760788: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760789: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760790: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760791: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760792: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760793: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760794: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760795: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760796: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760797: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760798: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760799: Aug 05 10:04:21.050 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760800: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760801: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760802: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760803: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760804: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760805: Aug 05 10:04:21.050 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760806: Aug 05 10:04:21.050 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760807: Aug 05 10:04:21.050 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760808: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760809: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760810: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760811: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760812: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760813: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760814: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760815: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760816: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760817: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760818: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760819: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760820: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760821: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760822: Aug 05 10:04:21.050 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760823: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760824: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760825: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760826: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760827: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760828: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760829: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760830: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760831: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760832: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760833: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760834: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760835: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760836: Aug 05 10:04:21.051 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760837: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760838: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760839: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760840: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760841: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760842: Aug 05 10:04:21.051 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760843: Aug 05 10:04:21.051 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760844: Aug 05 10:04:21.051 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760845: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760846: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760847: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760848: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760849: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760850: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760851: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760852: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760853: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760854: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760855: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760856: Aug 05 10:04:21.051 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760857: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760858: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760859: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760860: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760861: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760862: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760863: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760864: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760865: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760866: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760867: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760868: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760869: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760870: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760871: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760872: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760873: Aug 05 10:04:21.052 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760874: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760875: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760876: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760877: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760878: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760879: Aug 05 10:04:21.052 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760880: Aug 05 10:04:21.052 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760881: Aug 05 10:04:21.052 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760882: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760883: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760884: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760885: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760886: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760887: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760888: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760889: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760890: Aug 05 10:04:21.052 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760891: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760892: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760893: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760894: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760895: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760896: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760897: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760898: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760899: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760900: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760901: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760902: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760903: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760904: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760905: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760906: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760907: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760908: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760909: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760910: Aug 05 10:04:21.053 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760911: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760912: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760913: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760914: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760915: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760916: Aug 05 10:04:21.053 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760917: Aug 05 10:04:21.053 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760918: Aug 05 10:04:21.053 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760919: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760920: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760921: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760922: Aug 05 10:04:21.053 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760923: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760924: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760925: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760926: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760927: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760928: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760929: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760930: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760931: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760932: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760933: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760934: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760935: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760936: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760937: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760938: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760939: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760940: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760941: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760942: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760943: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760944: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760945: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760946: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760947: Aug 05 10:04:21.054 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760948: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760949: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760950: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760951: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760952: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760953: Aug 05 10:04:21.054 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760954: Aug 05 10:04:21.054 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760955: Aug 05 10:04:21.054 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760956: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760957: Aug 05 10:04:21.054 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760958: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760959: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760960: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760961: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760962: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1760963: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1760964: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1760965: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1760966: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1760967: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1760968: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1760969: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1760970: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1760971: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1760972: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1760973: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1760974: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1760975: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1760976: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1760977: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1760978: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1760979: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1760980: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760981: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760982: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760983: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1760984: Aug 05 10:04:21.055 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1760985: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1760986: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1760987: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1760988: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1760989: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760990: Aug 05 10:04:21.055 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1760991: Aug 05 10:04:21.055 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1760992: Aug 05 10:04:21.055 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1760993: Aug 05 10:04:21.055 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760994: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1760995: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1760996: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1760997: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1760998: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1760999: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761000: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761001: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761002: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761003: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761004: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761005: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761006: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761007: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761008: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761009: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761010: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761011: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761012: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761013: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761014: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761015: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761016: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761017: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761018: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761019: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761020: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761021: Aug 05 10:04:21.056 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761022: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761023: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761024: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761025: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761026: Aug 05 10:04:21.056 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761027: Aug 05 10:04:21.056 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761028: Aug 05 10:04:21.056 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761029: Aug 05 10:04:21.057 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761030: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761031: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761032: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761033: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761034: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761035: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761036: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761037: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761038: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761039: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761040: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761041: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761042: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761043: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761044: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761045: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761046: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761047: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761048: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761049: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761050: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761051: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761052: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761053: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761054: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761055: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761056: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761057: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761058: Aug 05 10:04:21.057 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761059: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761060: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761061: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761062: Aug 05 10:04:21.057 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761063: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761064: Aug 05 10:04:21.058 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761065: Aug 05 10:04:21.058 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761066: Aug 05 10:04:21.058 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761067: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761068: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761069: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761070: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761071: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761072: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761073: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761074: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761075: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761076: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761077: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761078: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761079: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761080: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761081: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761082: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761083: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761084: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761085: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761086: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761087: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761088: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761089: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761090: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761091: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761092: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761093: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761094: Aug 05 10:04:21.058 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761095: Aug 05 10:04:21.059 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761096: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761097: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761098: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761099: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761100: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761101: Aug 05 10:04:21.059 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761102: Aug 05 10:04:21.059 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761103: Aug 05 10:04:21.059 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761104: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761105: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761106: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761107: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761108: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761109: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761110: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761111: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761112: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761113: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761114: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761115: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761116: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761117: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761118: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761119: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761120: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761121: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761122: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761123: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761124: Aug 05 10:04:21.059 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761125: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761126: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761127: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761128: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761129: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761130: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761131: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761132: Aug 05 10:04:21.060 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761133: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761134: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761135: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761136: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761137: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761138: Aug 05 10:04:21.060 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761139: Aug 05 10:04:21.060 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761140: Aug 05 10:04:21.060 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761141: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761142: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761143: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761144: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761145: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761146: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761147: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761148: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761149: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761150: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761151: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761152: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761153: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761154: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761155: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761156: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761157: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761158: Aug 05 10:04:21.060 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761159: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761160: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761161: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761162: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761163: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761164: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761165: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761166: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761167: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761168: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761169: Aug 05 10:04:21.061 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761170: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761171: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761172: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761173: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761174: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761175: Aug 05 10:04:21.061 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761176: Aug 05 10:04:21.061 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761177: Aug 05 10:04:21.061 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761178: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761179: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761180: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761181: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761182: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761183: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761184: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761185: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761186: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761187: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761188: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761189: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761190: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761191: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761192: Aug 05 10:04:21.061 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761193: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761194: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761195: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761196: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761197: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761198: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761199: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761200: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761201: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761202: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761203: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761204: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761205: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761206: Aug 05 10:04:21.062 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761207: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761208: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761209: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761210: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761211: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761212: Aug 05 10:04:21.062 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761213: Aug 05 10:04:21.062 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761214: Aug 05 10:04:21.062 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761215: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761216: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761217: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761218: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761219: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761220: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761221: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761222: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761223: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761224: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761225: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761226: Aug 05 10:04:21.062 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761227: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761228: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761229: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761230: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761231: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761232: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761233: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761234: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761235: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761236: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761237: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761238: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761239: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761240: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761241: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761242: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761243: Aug 05 10:04:21.063 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761244: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761245: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761246: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761247: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761248: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761249: Aug 05 10:04:21.063 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761250: Aug 05 10:04:21.063 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761251: Aug 05 10:04:21.063 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761252: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761253: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761254: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761255: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761256: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761257: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761258: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761259: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761260: Aug 05 10:04:21.063 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761261: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761262: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761263: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761264: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761265: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761266: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761267: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761268: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761269: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761270: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761271: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761272: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761273: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761274: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761275: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761276: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761277: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761278: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761279: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761280: Aug 05 10:04:21.064 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761281: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761282: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761283: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761284: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761285: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761286: Aug 05 10:04:21.064 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761287: Aug 05 10:04:21.064 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761288: Aug 05 10:04:21.064 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761289: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761290: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761291: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761292: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761293: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761294: Aug 05 10:04:21.064 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761295: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761296: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761297: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761298: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761299: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761300: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761301: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761302: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761303: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761304: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761305: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761306: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761307: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761308: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761309: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761310: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761311: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761312: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761313: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761314: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761315: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761316: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761317: Aug 05 10:04:21.065 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761318: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761319: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761320: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761321: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761322: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761323: Aug 05 10:04:21.065 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761324: Aug 05 10:04:21.065 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761325: Aug 05 10:04:21.065 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761326: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761327: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761328: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761329: Aug 05 10:04:21.065 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761330: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761331: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761332: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761333: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761334: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761335: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761336: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761337: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761338: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761339: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761340: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761341: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761342: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761343: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761344: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761345: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761346: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761347: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761348: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761349: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761350: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761351: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761352: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761353: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761354: Aug 05 10:04:21.066 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761355: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761356: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761357: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761358: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761359: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761360: Aug 05 10:04:21.066 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761361: Aug 05 10:04:21.066 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761362: Aug 05 10:04:21.066 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761363: Aug 05 10:04:21.066 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761364: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761365: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761366: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761367: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761368: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761369: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761370: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761371: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761372: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761373: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761374: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761375: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761376: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761377: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761378: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761379: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761380: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761381: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761382: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761383: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761384: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761385: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761386: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761387: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761388: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761389: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761390: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761391: Aug 05 10:04:21.067 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761392: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761393: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761394: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761395: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761396: Aug 05 10:04:21.067 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761397: Aug 05 10:04:21.067 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761398: Aug 05 10:04:21.067 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761399: Aug 05 10:04:21.067 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761400: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761401: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761402: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761403: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761404: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761405: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761406: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761407: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761408: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761409: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761410: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761411: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761412: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761413: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761414: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761415: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761416: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761417: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761418: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761419: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761420: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761421: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761422: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761423: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761424: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761425: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761426: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761427: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761428: Aug 05 10:04:21.068 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761429: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761430: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761431: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761432: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761433: Aug 05 10:04:21.068 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761434: Aug 05 10:04:21.068 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761435: Aug 05 10:04:21.068 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761436: Aug 05 10:04:21.069 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761437: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761438: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761439: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761440: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761441: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761442: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761443: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761444: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761445: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761446: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761447: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761448: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761449: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761450: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761451: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761452: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761453: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761454: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761455: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761456: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761457: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761458: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761459: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761460: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761461: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761462: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761463: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761464: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761465: Aug 05 10:04:21.069 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761466: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761467: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761468: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761469: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761470: Aug 05 10:04:21.069 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761471: Aug 05 10:04:21.070 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761472: Aug 05 10:04:21.070 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761473: Aug 05 10:04:21.070 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761474: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761475: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761476: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761477: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761478: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761479: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761480: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761481: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761482: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761483: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761484: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761485: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761486: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761487: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761488: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761489: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761490: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761491: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761492: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761493: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761494: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761495: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761496: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761497: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761498: Aug 05 10:04:21.070 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761499: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761500: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761501: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761502: Aug 05 10:04:21.071 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761503: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761504: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761505: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761506: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761507: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761508: Aug 05 10:04:21.071 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761509: Aug 05 10:04:21.071 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761510: Aug 05 10:04:21.071 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761511: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761512: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761513: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761514: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761515: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761516: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761517: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761518: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761519: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761520: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761521: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761522: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761523: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761524: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761525: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761526: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761527: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761528: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761529: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761530: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761531: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761532: Aug 05 10:04:21.071 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761533: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761534: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761535: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761536: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761537: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761538: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761539: Aug 05 10:04:21.072 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761540: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761541: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761542: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761543: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761544: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761545: Aug 05 10:04:21.072 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761546: Aug 05 10:04:21.072 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761547: Aug 05 10:04:21.072 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761548: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761549: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761550: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761551: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761552: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761553: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761554: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761555: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761556: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761557: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761558: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761559: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761560: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761561: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761562: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761563: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761564: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761565: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761566: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761567: Aug 05 10:04:21.072 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761568: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761569: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761570: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761571: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761572: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761573: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761574: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761575: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761576: Aug 05 10:04:21.073 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761577: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761578: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761579: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761580: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761581: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761582: Aug 05 10:04:21.073 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761583: Aug 05 10:04:21.073 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761584: Aug 05 10:04:21.073 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761585: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761586: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761587: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761588: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761589: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761590: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761591: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761592: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761593: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761594: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761595: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761596: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761597: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761598: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761599: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761600: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761601: Aug 05 10:04:21.073 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761602: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761603: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761604: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761605: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761606: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761607: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761608: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761609: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761610: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761611: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761612: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761613: Aug 05 10:04:21.074 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761614: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761615: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761616: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761617: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761618: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761619: Aug 05 10:04:21.074 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761620: Aug 05 10:04:21.074 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761621: Aug 05 10:04:21.074 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761622: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761623: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761624: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761625: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761626: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761627: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761628: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761629: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761630: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761631: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761632: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761633: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761634: Aug 05 10:04:21.074 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761635: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761636: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761637: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761638: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761639: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761640: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761641: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761642: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761643: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761644: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761645: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761646: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761647: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761648: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761649: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761650: Aug 05 10:04:21.075 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761651: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761652: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761653: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761654: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761655: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761656: Aug 05 10:04:21.075 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761657: Aug 05 10:04:21.075 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761658: Aug 05 10:04:21.075 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761659: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761660: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761661: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761662: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761663: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761664: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761665: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761666: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761667: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761668: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761669: Aug 05 10:04:21.075 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761670: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761671: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761672: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761673: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761674: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761675: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761676: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761677: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761678: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761679: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761680: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761681: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761682: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761683: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761684: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761685: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761686: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761687: Aug 05 10:04:21.076 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761688: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761689: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761690: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761691: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761692: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761693: Aug 05 10:04:21.076 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761694: Aug 05 10:04:21.076 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761695: Aug 05 10:04:21.076 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761696: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761697: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761698: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761699: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761700: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761701: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761702: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761703: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761704: Aug 05 10:04:21.076 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761705: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761706: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761707: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761708: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761709: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761710: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761711: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761712: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761713: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761714: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761715: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761716: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761717: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761718: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761719: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761720: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761721: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761722: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761723: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761724: Aug 05 10:04:21.077 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761725: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761726: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761727: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761728: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761729: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761730: Aug 05 10:04:21.077 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761731: Aug 05 10:04:21.077 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761732: Aug 05 10:04:21.077 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761733: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761734: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761735: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761736: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761737: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761738: Aug 05 10:04:21.077 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761739: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761740: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761741: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761742: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761743: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761744: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761745: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761746: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761747: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761748: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761749: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761750: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761751: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761752: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761753: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761754: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761755: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761756: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761757: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761758: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761759: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761760: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761761: Aug 05 10:04:21.078 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761762: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761763: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761764: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761765: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761766: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761767: Aug 05 10:04:21.078 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761768: Aug 05 10:04:21.078 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761769: Aug 05 10:04:21.078 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761770: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761771: Aug 05 10:04:21.078 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761772: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761773: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761774: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761775: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761776: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761777: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761778: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761779: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761780: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761781: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761782: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761783: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761784: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761785: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761786: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761787: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761788: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761789: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761790: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761791: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761792: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761793: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761794: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761795: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761796: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761797: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761798: Aug 05 10:04:21.079 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761799: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761800: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761801: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761802: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761803: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761804: Aug 05 10:04:21.079 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761805: Aug 05 10:04:21.079 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761806: Aug 05 10:04:21.079 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761807: Aug 05 10:04:21.079 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761808: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761809: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761810: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761811: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761812: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761813: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761814: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761815: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761816: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761817: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761818: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761819: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761820: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761821: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761822: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761823: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761824: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761825: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761826: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761827: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761828: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761829: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761830: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761831: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761832: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761833: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761834: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761835: Aug 05 10:04:21.080 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761836: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761837: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761838: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761839: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761840: Aug 05 10:04:21.080 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761841: Aug 05 10:04:21.080 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761842: Aug 05 10:04:21.080 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761843: Aug 05 10:04:21.080 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761844: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761845: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761846: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761847: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761848: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761849: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761850: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761851: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761852: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761853: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761854: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761855: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761856: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761857: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761858: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761859: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761860: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761861: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761862: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761863: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761864: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761865: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761866: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761867: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761868: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761869: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761870: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761871: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761872: Aug 05 10:04:21.081 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761873: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761874: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761875: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761876: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761877: Aug 05 10:04:21.081 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761878: Aug 05 10:04:21.081 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761879: Aug 05 10:04:21.081 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761880: Aug 05 10:04:21.082 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761881: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761882: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761883: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761884: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761885: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761886: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761887: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761888: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761889: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761890: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761891: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761892: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761893: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761894: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761895: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761896: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761897: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761898: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761899: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761900: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761901: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761902: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761903: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761904: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761905: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761906: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761907: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761908: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761909: Aug 05 10:04:21.082 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761910: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761911: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761912: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761913: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761914: Aug 05 10:04:21.082 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761915: Aug 05 10:04:21.083 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761916: Aug 05 10:04:21.083 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761917: Aug 05 10:04:21.083 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761918: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761919: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761920: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761921: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761922: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761923: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761924: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761925: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761926: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761927: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761928: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761929: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761930: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761931: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761932: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761933: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761934: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761935: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761936: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761937: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761938: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761939: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761940: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761941: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761942: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761943: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761944: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761945: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761946: Aug 05 10:04:21.083 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761947: Aug 05 10:04:21.083 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761948: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761949: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761950: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761951: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761952: Aug 05 10:04:21.084 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761953: Aug 05 10:04:21.084 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761954: Aug 05 10:04:21.084 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761955: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761956: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761957: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761958: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761959: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761960: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761961: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761962: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1761963: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1761964: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1761965: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1761966: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1761967: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1761968: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1761969: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1761970: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1761971: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1761972: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1761973: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1761974: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1761975: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1761976: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1761977: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1761978: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1761979: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761980: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761981: Aug 05 10:04:21.084 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761982: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1761983: Aug 05 10:04:21.085 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1761984: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1761985: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1761986: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1761987: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1761988: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761989: Aug 05 10:04:21.085 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1761990: Aug 05 10:04:21.085 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1761991: Aug 05 10:04:21.085 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1761992: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761993: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1761994: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1761995: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1761996: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1761997: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1761998: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1761999: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762000: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762001: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762002: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762003: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762004: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762005: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762006: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762007: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762008: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762009: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762010: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762011: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762012: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762013: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762014: Aug 05 10:04:21.085 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762015: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762016: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762017: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762018: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762019: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762020: Aug 05 10:04:21.086 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762021: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762022: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762023: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762024: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762025: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762026: Aug 05 10:04:21.086 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762027: Aug 05 10:04:21.086 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762028: Aug 05 10:04:21.086 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762029: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762030: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762031: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762032: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762033: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762034: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762035: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762036: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762037: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762038: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762039: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762040: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762041: Aug 05 10:04:21.086 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762042: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762043: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762044: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762045: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762046: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762047: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762048: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762049: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762050: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762051: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762052: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762053: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762054: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762055: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762056: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762057: Aug 05 10:04:21.087 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762058: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762059: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762060: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762061: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762062: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762063: Aug 05 10:04:21.087 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762064: Aug 05 10:04:21.087 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762065: Aug 05 10:04:21.087 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762066: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762067: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762068: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762069: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762070: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762071: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762072: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762073: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762074: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762075: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762076: Aug 05 10:04:21.087 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762077: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762078: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762079: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762080: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762081: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762082: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762083: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762084: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762085: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762086: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762087: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762088: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762089: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762090: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762091: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762092: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762093: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762094: Aug 05 10:04:21.088 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762095: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762096: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762097: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762098: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762099: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762100: Aug 05 10:04:21.088 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762101: Aug 05 10:04:21.088 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762102: Aug 05 10:04:21.088 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762103: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762104: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762105: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762106: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762107: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762108: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762109: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762110: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762111: Aug 05 10:04:21.088 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762112: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762113: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762114: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762115: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762116: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762117: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762118: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762119: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762120: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762121: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762122: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762123: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762124: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762125: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762126: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762127: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762128: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762129: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762130: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762131: Aug 05 10:04:21.089 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762132: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762133: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762134: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762135: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762136: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762137: Aug 05 10:04:21.089 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762138: Aug 05 10:04:21.089 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762139: Aug 05 10:04:21.089 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762140: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762141: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762142: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762143: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762144: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762145: Aug 05 10:04:21.089 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762146: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762147: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762148: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762149: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762150: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762151: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762152: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762153: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762154: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762155: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762156: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762157: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762158: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762159: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762160: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762161: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762162: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762163: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762164: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762165: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762166: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762167: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762168: Aug 05 10:04:21.090 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762169: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762170: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762171: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762172: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762173: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762174: Aug 05 10:04:21.090 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762175: Aug 05 10:04:21.090 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762176: Aug 05 10:04:21.090 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762177: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762178: Aug 05 10:04:21.090 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762179: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762180: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762181: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762182: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762183: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762184: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762185: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762186: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762187: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762188: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762189: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762190: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762191: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762192: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762193: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762194: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762195: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762196: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762197: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762198: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762199: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762200: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762201: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762202: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762203: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762204: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762205: Aug 05 10:04:21.091 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762206: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762207: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762208: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762209: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762210: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762211: Aug 05 10:04:21.091 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762212: Aug 05 10:04:21.091 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762213: Aug 05 10:04:21.091 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762214: Aug 05 10:04:21.091 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762215: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762216: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762217: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762218: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762219: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762220: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762221: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762222: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762223: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762224: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762225: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762226: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762227: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762228: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762229: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762230: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762231: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762232: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762233: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762234: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762235: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762236: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762237: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762238: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762239: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762240: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762241: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762242: Aug 05 10:04:21.092 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762243: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762244: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762245: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762246: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762247: Aug 05 10:04:21.092 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762248: Aug 05 10:04:21.092 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762249: Aug 05 10:04:21.092 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762250: Aug 05 10:04:21.093 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762251: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762252: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762253: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762254: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762255: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762256: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762257: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762258: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762259: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762260: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762261: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762262: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762263: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762264: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762265: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762266: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762267: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762268: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762269: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762270: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762271: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762272: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762273: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762274: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762275: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762276: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762277: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762278: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762279: Aug 05 10:04:21.093 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762280: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762281: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762282: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762283: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762284: Aug 05 10:04:21.093 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762285: Aug 05 10:04:21.093 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762286: Aug 05 10:04:21.093 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762287: Aug 05 10:04:21.094 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762288: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762289: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762290: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762291: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762292: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762293: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762294: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762295: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762296: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762297: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762298: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762299: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762300: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762301: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762302: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762303: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762304: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762305: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762306: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762307: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762308: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762309: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762310: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762311: Aug 05 10:04:21.094 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762312: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762313: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762314: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762315: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762316: Aug 05 10:04:21.095 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762317: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762318: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762319: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762320: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762321: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762322: Aug 05 10:04:21.095 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762323: Aug 05 10:04:21.095 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762324: Aug 05 10:04:21.095 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762325: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762326: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762327: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762328: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762329: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762330: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762331: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762332: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762333: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762334: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762335: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762336: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762337: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762338: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762339: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762340: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762341: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762342: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762343: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762344: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762345: Aug 05 10:04:21.095 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762346: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762347: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762348: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762349: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762350: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762351: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762352: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762353: Aug 05 10:04:21.096 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762354: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762355: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762356: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762357: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762358: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762359: Aug 05 10:04:21.096 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762360: Aug 05 10:04:21.096 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762361: Aug 05 10:04:21.096 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762362: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762363: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762364: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762365: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762366: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762367: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762368: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762369: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762370: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762371: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762372: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762373: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762374: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762375: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762376: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762377: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762378: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762379: Aug 05 10:04:21.096 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762380: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762381: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762382: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762383: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762384: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762385: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762386: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762387: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762388: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762389: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762390: Aug 05 10:04:21.097 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762391: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762392: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762393: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762394: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762395: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762396: Aug 05 10:04:21.097 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762397: Aug 05 10:04:21.097 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762398: Aug 05 10:04:21.097 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762399: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762400: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762401: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762402: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762403: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762404: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762405: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762406: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762407: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762408: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762409: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762410: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762411: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762412: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762413: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762414: Aug 05 10:04:21.097 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762415: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762416: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762417: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762418: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762419: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762420: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762421: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762422: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762423: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762424: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762425: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762426: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762427: Aug 05 10:04:21.098 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762428: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762429: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762430: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762431: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762432: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762433: Aug 05 10:04:21.098 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762434: Aug 05 10:04:21.098 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762435: Aug 05 10:04:21.098 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762436: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762437: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762438: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762439: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762440: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762441: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762442: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762443: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762444: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762445: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762446: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762447: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762448: Aug 05 10:04:21.098 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762449: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762450: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762451: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762452: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762453: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762454: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762455: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762456: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762457: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762458: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762459: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762460: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762461: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762462: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762463: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762464: Aug 05 10:04:21.099 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762465: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762466: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762467: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762468: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762469: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762470: Aug 05 10:04:21.099 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762471: Aug 05 10:04:21.099 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762472: Aug 05 10:04:21.099 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762473: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762474: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762475: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762476: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762477: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762478: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762479: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762480: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762481: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762482: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762483: Aug 05 10:04:21.099 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762484: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762485: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762486: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762487: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762488: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762489: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762490: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762491: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762492: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762493: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762494: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762495: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762496: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762497: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762498: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762499: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762500: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762501: Aug 05 10:04:21.100 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762502: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762503: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762504: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762505: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762506: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762507: Aug 05 10:04:21.100 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762508: Aug 05 10:04:21.100 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762509: Aug 05 10:04:21.100 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762510: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762511: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762512: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762513: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762514: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762515: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762516: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762517: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762518: Aug 05 10:04:21.100 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762519: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762520: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762521: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762522: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762523: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762524: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762525: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762526: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762527: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762528: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762529: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762530: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762531: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762532: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762533: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762534: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762535: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762536: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762537: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762538: Aug 05 10:04:21.101 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762539: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762540: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762541: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762542: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762543: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762544: Aug 05 10:04:21.101 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762545: Aug 05 10:04:21.101 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762546: Aug 05 10:04:21.101 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762547: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762548: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762549: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762550: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762551: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762552: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762553: Aug 05 10:04:21.101 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762554: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762555: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762556: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762557: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762558: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762559: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762560: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762561: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762562: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762563: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762564: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762565: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762566: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762567: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762568: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762569: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762570: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762571: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762572: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762573: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762574: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762575: Aug 05 10:04:21.102 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762576: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762577: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762578: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762579: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762580: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762581: Aug 05 10:04:21.102 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762582: Aug 05 10:04:21.102 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762583: Aug 05 10:04:21.102 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762584: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762585: Aug 05 10:04:21.102 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762586: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762587: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762588: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762589: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762590: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762591: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762592: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762593: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762594: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762595: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762596: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762597: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762598: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762599: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762600: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762601: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762602: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762603: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762604: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762605: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762606: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762607: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762608: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762609: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762610: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762611: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762612: Aug 05 10:04:21.103 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762613: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762614: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762615: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762616: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762617: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762618: Aug 05 10:04:21.103 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762619: Aug 05 10:04:21.103 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762620: Aug 05 10:04:21.103 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762621: Aug 05 10:04:21.103 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762622: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762623: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762624: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762625: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762626: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762627: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762628: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762629: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762630: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762631: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762632: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762633: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762634: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762635: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762636: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762637: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762638: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762639: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762640: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762641: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762642: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762643: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762644: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762645: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762646: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762647: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762648: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762649: Aug 05 10:04:21.104 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762650: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762651: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762652: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762653: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762654: Aug 05 10:04:21.104 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762655: Aug 05 10:04:21.104 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762656: Aug 05 10:04:21.104 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762657: Aug 05 10:04:21.104 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762658: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762659: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762660: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762661: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762662: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762663: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762664: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762665: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762666: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762667: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762668: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762669: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762670: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762671: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762672: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762673: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762674: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762675: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762676: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762677: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762678: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762679: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762680: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762681: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762682: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762683: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762684: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762685: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=1721,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=ExceptionCIE: /* Label ExceptionCIE */
1762686: Aug 05 10:04:21.105 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
1762687: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Task Id=26000000343
1762688: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762689: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762690: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343
1762691: Aug 05 10:04:21.105 WAT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762692: Aug 05 10:04:21.105 WAT %MIVR-ENG-7-UNK:Execute step of Task 26000000343 : Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */
1762693: Aug 05 10:04:21.105 WAT %MIVR-STEP_ICD-7-UNK:Task:26000000343 SelectResourceStep: Executing-CSQ SelectResourceStep
1762694: Aug 05 10:04:21.106 WAT %MIVR-CONTACT_MGR-7-CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco JTAPI Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,session=Session[id=001-0xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000054E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],port=TP[type=Cisco CTI Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,transferring=false,disconnecting=false],Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=287,Contact implementation id=21731/2,Exception=Contact is inactive when geting channel
1762695: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=HBNGMenuNew,type=Cisco Script Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04 20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco Script Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenusNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer delayInQueueLoop>,<java.lang.String extensionOutCallMessage>,<com.cisco.prompt.Playable HBCEnterCallbackNumber>,<com.cisco.prompt.Playable HBCMainMenu>,<com.cisco.prompt.Playable HBCProductsandServiceMenu>,<com.cisco.prompt.Playable SavingsAccountMessage>,<com.cisco.prompt.Playable CurrentAccountMessage>,<com.cisco.prompt.Playable HBCRepeatCallbackMessage>,<java.lang.Integer setMaxTimeout>,<com.cisco.prompt.Playable youHaveExceededTimeout>,<com.cisco.prompt.Playable HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable pleaseWaitWhileWetransfer>,<java.lang.Integer menuTimeout>,<java.lang.Integer setMaxRetries>,<com.cisco.prompt.Playable youHaveExceededMaxRetries>,<com.cisco.prompt.Playable HBCAllOurAgents>,<com.cisco.prompt.Playable HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable HBCRecordYourMessage>,<com.cisco.prompt.Playable HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable HBCListenRecordedmessage>,<com.cisco.prompt.Playable HBCYouEntered>,<com.cisco.prompt.Playable HBCToConfirm>,<java.lang.String extensionOutCallback>,<com.cisco.prompt.Playable HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable HBCToMainMenu>,<com.cisco.prompt.Playable HBCToCustomerCare>,<com.cisco.prompt.Playable HBCToPreviousMenu>,<com.cisco.prompt.Playable HBCToRepeat>,<com.cisco.prompt.Playable HBCForFurtherEnquiries>,<com.cisco.prompt.Playable HBCListenToCallbackMessage>,<com.cisco.prompt.Playable HBCBusyMessage>,<com.cisco.prompt.Playable HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable HBCCallbackScheduled>],defaultVars=null]]],Task id=26000000343,Step id=11459,Step Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step Description=Select Resource (--Triggering Contact-- from CSQ) /* Select an available agent ... */,Exception=com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762696: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 287, Contact is inactive when getting channel
1762697: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1823)
1762698: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.contact.Contact.getChannel(Contact.java:1527)
1762699: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:288)
1762700: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238)
1762701: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
1762702: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
1762703: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
1762704: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
1762705: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
1762706: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
1762707: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
1762708: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
1762709: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
1762710: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
1762711: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
1762712: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1762713: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1762714: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1762715: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
1762716: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
1762717: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-EXCEPTION:	at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1762718: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-UNK:About to check for interruption before executing step: ExceptionCIE: /* Label ExceptionCIE */,Task Id=26000000343
1762719: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-UNK:checking for interruption for Task id=26000000343
1762720: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-UNK:interruption checking #1 for Task id=26000000343
1762721: Aug 05 10:04:21.106 WAT %MIVR-APP_MGR-7-UNK:No interruption observers registered; no need to notify for Task id=26000000343