As per analysis of previous logs , When we got an incoming call, that time Call state is “PREROUTE_ACD_IN”.
So we get 3 XMLs which is User XML, Dialogs XML and Dialog XML.

User xml-    <Update>  <data>    <user>      <dialogs>/finesse/api/User/105966/Dialogs</dialogs>      <extension>66103</extension>      <firstName>Rukhsar</firstName>      <lastName>Khan</lastName>      <loginId>105966</loginId>      <loginName>Rukhsar.Khan</loginName>      <pendingState></pendingState>      <roles>        <role>Agent</role>      </roles>      <settings>        <wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming>      </settings>      <state>TALKING</state>      <stateChangeTime>2018-01-24T07:36:56.930Z</stateChangeTime>      <teamId>5000</teamId>      <teamName>Inbound_Email_1</teamName>      <uri>/finesse/api/User/105966</uri>    </user>  </data>  <event>PUT</event>  <requestId></requestId>  <source>/finesse/api/User/105966</source></Update>
Dialogs xml- <Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>918368202200</fromAddress><id>38441472</id><mediaProperties><DNIS>66103</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>62156101</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value>2778-152329-0</value></CallVariable><CallVariable><name>callVariable2</name><value>ENG</value></CallVariable><CallVariable><name>callVariable3</name><value>CB_NORMAL_SKILL</value></CallVariable><CallVariable><name>callVariable4</name><value>CONSUMER</value></CallVariable><CallVariable><name>callVariable5</name><value>918368202200</value></CallVariable><CallVariable><name>callVariable6</name><value>CONSUMER-NA</value></CallVariable><CallVariable><name>callVariable7</name><value> </value></CallVariable><CallVariable><name>callVariable8</name><value>false</value></CallVariable><CallVariable><name>callVariable9</name><value>NA</value></CallVariable><CallVariable><name>callVariable10</name><value>false</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[0]</name><value>application=IDFC_CVP</value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[0]</name><value>ENG|NORMAL|62156101|918368202200|CONSUMER-NA</value></CallVariable><CallVariable><name>user.media.id</name><value>19CDBE06001011E89A72E86549294C00</value></CallVariable><CallVariable><name>user.microapp.media_server</name><value>http://10.1.20.27:7000/CVP</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[2]</name><value></value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[3]</name><value>NA</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[1]</name><value></value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[4]</name><value></value></CallVariable><CallVariable><name>user.microapp.app_media_lib</name><value>..</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[3]</name><value></value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[1]</name><value> |NA|N|false|NA|false</value></CallVariable><CallVariable><name>user.microapp.caller_input</name><value>T</value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[2]</name><value>NA|NA</value></CallVariable><CallVariable><name>user.microapp.UseVXMLParams</name><value>N</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>66103</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2018-01-24T07:36:55.727Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2018-01-24T07:36:55.727Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>918368202200</mediaAddress><mediaAddressType></mediaAddressType><startTime>2018-01-24T07:36:55.726Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2018-01-24T07:36:55.727Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>62156101</toAddress><uri>/finesse/api/Dialog/38441472</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/105966/Dialogs</source></Update>
Dialog xml-  <Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>918368202200</fromAddress><id>38441472</id><mediaProperties><DNIS>66103</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>62156101</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value>2778-152329-0</value></CallVariable><CallVariable><name>callVariable2</name><value>ENG</value></CallVariable><CallVariable><name>callVariable3</name><value>CB_NORMAL_SKILL</value></CallVariable><CallVariable><name>callVariable4</name><value>CONSUMER</value></CallVariable><CallVariable><name>callVariable5</name><value>918368202200</value></CallVariable><CallVariable><name>callVariable6</name><value>CONSUMER-NA</value></CallVariable><CallVariable><name>callVariable7</name><value> </value></CallVariable><CallVariable><name>callVariable8</name><value>false</value></CallVariable><CallVariable><name>callVariable9</name><value>NA</value></CallVariable><CallVariable><name>callVariable10</name><value>false</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[0]</name><value>application=IDFC_CVP</value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[0]</name><value>ENG|NORMAL|62156101|918368202200|CONSUMER-NA</value></CallVariable><CallVariable><name>user.media.id</name><value>19CDBE06001011E89A72E86549294C00</value></CallVariable><CallVariable><name>user.microapp.media_server</name><value>http://10.1.20.27:7000/CVP</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[2]</name><value></value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[3]</name><value>NA</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[1]</name><value></value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[4]</name><value></value></CallVariable><CallVariable><name>user.microapp.app_media_lib</name><value>..</value></CallVariable><CallVariable><name>user.microapp.ToExtVXML[3]</name><value></value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[1]</name><value> |NA|N|false|NA|false</value></CallVariable><CallVariable><name>user.microapp.caller_input</name><value>T</value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[2]</name><value>NA|NA</value></CallVariable><CallVariable><name>user.microapp.UseVXMLParams</name><value>N</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>66103</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2018-01-24T07:36:56.934Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2018-01-24T07:36:56.934Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>918368202200</mediaAddress><mediaAddressType></mediaAddressType><startTime>2018-01-24T07:36:56.934Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2018-01-24T07:36:56.934Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>62156101</toAddress><uri>/finesse/api/Dialog/38441472</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/38441472</source></Update>

*But Currently We got only 2 XMLs which are Users and Dialogs XML. Dialog XML is missing for Inbound Calls.

dialogs XML:- 
<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>7508744004</fromAddress><id>50426637</id><mediaProperties><DNIS>60005</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>6489</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value>ENG</value></CallVariable><CallVariable><name>callVariable3</name><value>BRANCH_HELPDESK</value></CallVariable><CallVariable><name>callVariable4</name><value>6489</value></CallVariable><CallVariable><name>callVariable5</name><value>7508744004</value></CallVariable><CallVariable><name>callVariable6</name><value>BRANCH</value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>user.microapp.error_code</name><value>0</value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[0]</name><value></value></CallVariable><CallVariable><name>user.media.id</name><value>C9BA3A6787F211E89441ECBD1DD38700</value></CallVariable><CallVariable><name>user.microapp.media_server</name><value>http://10.5.4.25:7000/CVP</value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[3]</name><value></value></CallVariable><CallVariable><name>user.microapp.app_media_lib</name><value>..</value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[1]</name><value></value></CallVariable><CallVariable><name>user.microapp.FromExtVXML[2]</name><value></value></CallVariable></callvariables><queueNumber>6600659</queueNumber><queueName>Branch_Helpdesk</queueName><callKeyCallId>361</callKeyCallId><callKeyPrefix>152502</callKeyPrefix></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>60005</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2018-07-16T05:49:18.939Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2018-07-16T05:49:18.939Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>7508744004</mediaAddress><mediaAddressType></mediaAddressType><startTime>2018-07-16T05:49:18.938Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2018-07-16T05:49:18.939Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>6489</toAddress><uri>/finesse/api/Dialog/50426637</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2015/Dialogs</source></Update>

USER XML:- 
<?xml version="1.0" encoding="UTF-8"?>
<Update>
   <data>
      <user>
         <dialogs>/finesse/api/User/2015/Dialogs</dialogs>
         <extension>60005</extension>
         <firstName>Sunil.ganeyan3</firstName>
         <lastName>Sunil.ganeyan3</lastName>
         <loginId>2015</loginId>
         <loginName>Sunil.ganeyan3</loginName>
         <mediaType>1</mediaType>
         <pendingState />
         <roles>
            <role>Agent</role>
         </roles>
         <settings>
            <wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming>
         </settings>
         <state>RESERVED</state>
         <stateChangeTime>2018-07-16T05:59:17.687Z</stateChangeTime>
         <teamId>5001</teamId>
         <teamName>UAT</teamName>
         <uri>/finesse/api/User/2015</uri>
      </user>
   </data>
   <event>PUT</event>
   <requestId />
   <source>/finesse/api/User/2015</source>
</Update>