https://community.cisco.com/t5/collaboration-knowledge-base/unable-to-stop-voice-call-processing-on-a-cisco-ios-gateway/ta-p/3133040 <H3><SPAN class="modulesubhead">Core Issue</SPAN></H3><P><SPAN>Cisco IOS&nbsp; needs to be able to perform a graceful (or forced) shutdown of VoIP call processing on a gateway router while leaving other router functions running normally. Graceful is defined as leaving existing calls up, but preventing new ones from being accepted or terminated on the router. Forced shutdown means all existing calls are immediately cleared and no new ones are accepted.</SPAN></P><P></P><H3><SPAN class="modulesubhead">Resolution</SPAN></H3><P><SPAN>Use the new Cisco IOS Software Release 12.3 feature called Gateway Shutdown Control.</SPAN></P><P style="padding-top:8pt">Cisco IOS Software Release 12.3 has several new commands that allow all or selected VoIP processing to be stopped, while normal routing functions remain unaffected.</P><P style="padding-top:8pt">In router configuration mode, refer to:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=voice+service&amp;paging=25&amp;counter=0&amp;release=123&amp;sa=Submit" shape="rect" target="_new"><STRONG>voice service</STRONG></A><STRONG> voip</STRONG> &nbsp;&nbsp;&nbsp;&nbsp; <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=shutdown&amp;paging=25&amp;counter=0&amp;release=123" shape="rect" target="_new"><STRONG>shutdown</STRONG></A><STRONG> (forced)</STRONG></PRE><P><SPAN>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></P><P style="padding-top:8pt">The forced keyword stops all call processing immediately. The router can be returned to normal call processing by removing these commands:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><P>voice service voip </P><P>&nbsp;&nbsp; no shutdown</P></PRE><P style="padding-top:8pt">Call processing can be selectively shutdown based on Signalling Protocol.&nbsp; This example shows a Session Initiation Protocol (SIP) call service being shutdown on a Cisco gateway:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><STRONG>voice service voip</STRONG> <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?query=sip&amp;counter=25&amp;paging=25&amp;release=123&amp;type=reference" shape="rect" target="_new"><STRONG>sip</STRONG></A> <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=call+service+stop&amp;paging=25&amp;counter=0&amp;release=123" shape="rect" target="_new"><STRONG>call service stop</STRONG></A></PRE><P style="padding-top:8pt">This example shows an H.323 call service being re-enabled on a Cisco gateway:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><STRONG>voice service voip</STRONG> <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=h323&amp;paging=25&amp;counter=0&amp;release=123&amp;sa=Submit" shape="rect" target="_new"><STRONG>h323</STRONG></A> <STRONG>no call service stop</STRONG></PRE><P style="padding-top:8pt">For additional information on this feature, refer to <A href="http://www.cisco.com/en/US/customer/products/sw/iosswrel/ps5187/products_feature_guide09186a00801b0693.html" shape="rect" target="_new">Gateway&nbsp; Codec Order Preservation and Shutdown Control </A>.</P> Wed, 13 Mar 2019 01:26:28 GMT TCC_2 2019-03-13T01:26:28Z https://community.cisco.com/t5/collaboration-knowledge-base/unable-to-stop-voice-call-processing-on-a-cisco-ios-gateway/ta-p/3133040 <H3><SPAN class="modulesubhead">Core Issue</SPAN></H3><P><SPAN>Cisco IOS&nbsp; needs to be able to perform a graceful (or forced) shutdown of VoIP call processing on a gateway router while leaving other router functions running normally. Graceful is defined as leaving existing calls up, but preventing new ones from being accepted or terminated on the router. Forced shutdown means all existing calls are immediately cleared and no new ones are accepted.</SPAN></P><P></P><H3><SPAN class="modulesubhead">Resolution</SPAN></H3><P><SPAN>Use the new Cisco IOS Software Release 12.3 feature called Gateway Shutdown Control.</SPAN></P><P style="padding-top:8pt">Cisco IOS Software Release 12.3 has several new commands that allow all or selected VoIP processing to be stopped, while normal routing functions remain unaffected.</P><P style="padding-top:8pt">In router configuration mode, refer to:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=voice+service&amp;paging=25&amp;counter=0&amp;release=123&amp;sa=Submit" shape="rect" target="_new"><STRONG>voice service</STRONG></A><STRONG> voip</STRONG> &nbsp;&nbsp;&nbsp;&nbsp; <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=shutdown&amp;paging=25&amp;counter=0&amp;release=123" shape="rect" target="_new"><STRONG>shutdown</STRONG></A><STRONG> (forced)</STRONG></PRE><P><SPAN>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></P><P style="padding-top:8pt">The forced keyword stops all call processing immediately. The router can be returned to normal call processing by removing these commands:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><P>voice service voip </P><P>&nbsp;&nbsp; no shutdown</P></PRE><P style="padding-top:8pt">Call processing can be selectively shutdown based on Signalling Protocol.&nbsp; This example shows a Session Initiation Protocol (SIP) call service being shutdown on a Cisco gateway:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><STRONG>voice service voip</STRONG> <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?query=sip&amp;counter=25&amp;paging=25&amp;release=123&amp;type=reference" shape="rect" target="_new"><STRONG>sip</STRONG></A> <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=call+service+stop&amp;paging=25&amp;counter=0&amp;release=123" shape="rect" target="_new"><STRONG>call service stop</STRONG></A></PRE><P style="padding-top:8pt">This example shows an H.323 call service being re-enabled on a Cisco gateway:</P><PRE __jive_macro_name="code" class="jive_text_macro jive_macro_code"><STRONG>voice service voip</STRONG> <A href="http://www.cisco.com/cgi-bin/Support/Cmdlookup/ios-command-lookup.pl?type=reference&amp;query=h323&amp;paging=25&amp;counter=0&amp;release=123&amp;sa=Submit" shape="rect" target="_new"><STRONG>h323</STRONG></A> <STRONG>no call service stop</STRONG></PRE><P style="padding-top:8pt">For additional information on this feature, refer to <A href="http://www.cisco.com/en/US/customer/products/sw/iosswrel/ps5187/products_feature_guide09186a00801b0693.html" shape="rect" target="_new">Gateway&nbsp; Codec Order Preservation and Shutdown Control </A>.</P> Wed, 13 Mar 2019 01:26:28 GMT https://community.cisco.com/t5/collaboration-knowledge-base/unable-to-stop-voice-call-processing-on-a-cisco-ios-gateway/ta-p/3133040 TCC_2 2019-03-13T01:26:28Z https://community.cisco.com/t5/collaboration-knowledge-base/unable-to-stop-voice-call-processing-on-a-cisco-ios-gateway/tac-p/4423621#M10049 <P>Very useful information! Thank you&nbsp;</P> Fri, 25 Jun 2021 06:12:26 GMT https://community.cisco.com/t5/collaboration-knowledge-base/unable-to-stop-voice-call-processing-on-a-cisco-ios-gateway/tac-p/4423621#M10049 xidasd 2021-06-25T06:12:26Z