topic SNTC page stuck in loop in Smart Net Total Care Portal and Collector Discussions

SNTC page stuck in loop

Cinco F Smartnet-Tac — Fri, 12 Apr 2024 12:48:39 GMT

Hello,

We are trying to provide access to the portal, for the end customer, but whenever we try to access, we are redirected to the page:

https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo

The profile is active and complete without any issues, and the contract is already associated with the profile. Is there anything that still needs to be done? Can you help us with this issue?

Re: SNTC page stuck in loop

wsmithtu — Fri, 12 Apr 2024 13:12:15 GMT

Hello Cinco F.
I hope you are doing well.
Please share the Following details in a private message:
Emails Affected:
Email Who provided the roles:
Company name:
Company Location: (Physical address)
Once the Information get provided, I will Review it and provide an aswer.
Kind regards.

Re: SNTC page stuck in loop

wsmithtu — Mon, 15 Apr 2024 13:22:05 GMT

Hello Cinco F.
I hope you are doing well.
I have checked the Information you provided in the Private message and the user has the correct role Added and A manual SYNC is required to show the changes in the SNTC portal due to Bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453 .
Once the Manual sync get completed, I will let you know.
Kind regards.

Re: SNTC page stuck in loop

wsmithtu — Tue, 16 Apr 2024 12:48:09 GMT

Hello Cinco F.
I hope you are doing great.
I have Checked and the SNTC portal and the User you provided in the private message should be available now.
please try accessing the SNTC portal www.services.cisco.com one more time and let me know.
I hope it helps.