Voice bots and customer interaction recording

kdevaraj42502 — Wed, 12 Jun 2019 16:30:35 GMT

Hi,

We have the below customer requirement. Kindly suggest the possible options to record these calls.

Setup: Cisco CVP, CUCM and UCCE

Call Flow: Call lands on CVP and the caller is taken to ASR treatment, where AI based voice bot comes into play

Requirement: We need to record the customer and Voice bot interactions. This is to fine tune the ASR to improve accuracy and understand the nature of customer queries.

Please help me with the possible options to record this leg of the call.

Thanks

Karthi Devaraj

Contact CenterのトピックVoice bots and customer interaction recording

Voice bots and customer interaction recording