https://community.cisco.com/t5/contact-center/crm-integration-with-uccx/m-p/2740015#M87953 <P>Hi,</P><P>Currently deployed UCCX10.5.</P><P>Need to integrate CRM with UCCX.</P><P>We have installed “CRM Connector Server” and “Salesforce.com Adapter” in the PC and we also configured UCCX details in the salesforce.</P><P>But I cannot see the “Connect to CTI” button or “Soft Phone Page Layout” on the side bar of salesforce window which is expected after the installation and configuration.</P><P>Please help us on this regards,</P><P>&nbsp;</P><P>Krishna</P><P>&nbsp;</P> Thu, 14 Mar 2019 22:10:12 GMT krishnamurthy.mh 2019-03-14T22:10:12Z https://community.cisco.com/t5/contact-center/crm-integration-with-uccx/m-p/2740015#M87953 <P>Hi,</P><P>Currently deployed UCCX10.5.</P><P>Need to integrate CRM with UCCX.</P><P>We have installed “CRM Connector Server” and “Salesforce.com Adapter” in the PC and we also configured UCCX details in the salesforce.</P><P>But I cannot see the “Connect to CTI” button or “Soft Phone Page Layout” on the side bar of salesforce window which is expected after the installation and configuration.</P><P>Please help us on this regards,</P><P>&nbsp;</P><P>Krishna</P><P>&nbsp;</P> Thu, 14 Mar 2019 22:10:12 GMT https://community.cisco.com/t5/contact-center/crm-integration-with-uccx/m-p/2740015#M87953 krishnamurthy.mh 2019-03-14T22:10:12Z