topic MX700 not working and displaying "maintenance mode " in IP Telephony and Phones

MX700 not working and displaying "maintenance mode "

pramith — Tue, 19 Nov 2019 14:59:40 GMT

can someone give the solution to fix this issue?

Resetting the codec will fix the issue?

Let me know what action i need to take to fix the issue.

Re: MX700 not working and displaying "maintenance mode "

George Sotiropoulos — Tue, 19 Nov 2019 16:13:10 GMT

"Starting from release TC5.1.0 a maintenance mode was added to the TelePresence software. This mode will kick in when a codec fails to boot or, in later releases, when a codec crashes. The user or engineer gets presented with a reduced set of commands to troubleshoot the system to determine whether the system is suffering a hardware or a software failure"

Please check the following post:

https://community.cisco.com/t5/collaboration-voice-and-video/tc-software-maintenance-mode/ta-p/3153750

HTH

Re: MX700 not working and displaying "maintenance mode "

pramith — Sun, 01 Dec 2019 17:27:06 GMT

MX700 is running in ce 9.5.0 version, for this also same?

Maintenance mode will kick in when it fails to boot?

What is exact reason for this Maintenance mode error?

Re: MX700 not working and displaying "maintenance mode "

Anurag Srivastava1 — Mon, 02 Dec 2019 10:47:59 GMT

hello

It could be hardware partitioning or corrupt software image issue as well.

Do not try factory reset in first instance.

First Try to switch version if you are getting that option and if switch version works then download a new firmware (same or latest , depends upon you ) from cisco.com and upload it and then check if it resolves your issue.

Before doing all this please download the complete logs from the unit in case you need to open TAC case.

If above does not work then try factory reset and if that did not help as well the raise a case wioth Cisco for RMA :-)

Thanks

Please rate if it is helpful and mark as accepted solution if applicable....