Call Pickup Does not work as documented in CCME

edwardforgacs — Mon, 02 May 2022 09:38:45 GMT

Call pickup (directed and group pickup) used to work fine in CME, it stopped working for us some time ago. It would appear based on other threads such as https://community.cisco.com/t5/ip-telephony-and-phones/cme-pickup-call-is-not-working/td-p/3037724 that it only works when the call-park system application command is used in telephony-service.

This is unacceptable as it causes multiple other limitations:

* One-touch call park is no longer possible with monitor buttons (they just flat out don't work and it is impossible to retrieve a call parked that way except by using the Call Park URL application). It seems you simply cannot use the same button to park and retrieve a call in that mode which is not intuitive at all.

* The command also disables the pickup of calls on hold (according to the docs)

Some other notes:

* We are using service dss and transfer-system full-consult dss (didn't seem to make any difference though)

* We do NOT have no service directed-pickup

* It appears that the CLI allows both the call-park system application and call-park system redirect commands simultaneously which the docs would make you believe are exclusive options (and this is an invalid config)

* Removing both commands seems to work the best, but despite this it does not seem possible to use call pickup (or group pickup) if the target is a SIP phone (only works with SCCP)

Really, is this right? A basic feature is crippled in CCME and broken for years? Or am I missing something? CME version is 12.0

topic Call Pickup Does not work as documented in CCME in IP Telephony and Phones

Call Pickup Does not work as documented in CCME