https://community.cisco.com/t5/ip-telephony-and-phones/cp8851-firmware/m-p/4798055#M409031 <P>Current active load setting on phone is 12-0-1sr1-1.&nbsp; Is there a way to update this to 12-5-SR3 or newer?&nbsp; Current setting won't work with our IP service and was told we need as least the 5 or newer.&nbsp; Thanks.</P> Mon, 20 Mar 2023 18:13:37 GMT Jim G 2023-03-20T18:13:37Z https://community.cisco.com/t5/ip-telephony-and-phones/cp8851-firmware/m-p/4798055#M409031 <P>Current active load setting on phone is 12-0-1sr1-1.&nbsp; Is there a way to update this to 12-5-SR3 or newer?&nbsp; Current setting won't work with our IP service and was told we need as least the 5 or newer.&nbsp; Thanks.</P> Mon, 20 Mar 2023 18:13:37 GMT https://community.cisco.com/t5/ip-telephony-and-phones/cp8851-firmware/m-p/4798055#M409031 Jim G 2023-03-20T18:13:37Z https://community.cisco.com/t5/ip-telephony-and-phones/cp8851-firmware/m-p/4798137#M409032 <P>Hi Jim! This is the remanufactured equipment forum. Maybe try posting this in the IP Phones forum instead? Here's the link: <A href="https://community.cisco.com/t5/ip-telephony-and-phones/bd-p/5961-discussions-ip-telephony" target="_blank">https://community.cisco.com/t5/ip-telephony-and-phones/bd-p/5961-discussions-ip-telephony</A>. I bet someone over there will have an answer. </P> Mon, 20 Mar 2023 21:38:07 GMT https://community.cisco.com/t5/ip-telephony-and-phones/cp8851-firmware/m-p/4798137#M409032 aamagasu 2023-03-20T21:38:07Z https://community.cisco.com/t5/ip-telephony-and-phones/cp8851-firmware/m-p/4798153#M409034 <P>Just install the new firmware in CM. That will update the device to the newly installed version. The process for this is well documented.</P> Mon, 20 Mar 2023 22:05:04 GMT https://community.cisco.com/t5/ip-telephony-and-phones/cp8851-firmware/m-p/4798153#M409034 Roger Kallberg 2023-03-20T22:05:04Z