Attendant Console not working with Jabber

Thomas1982 — Tue, 16 Jul 2024 09:15:22 GMT

We have an on-premises Cisco VOIP system (which I still do not anywhere near fully understand) and are trying to complete our migration from IP Communicator to Jabber. We have a switchboard system that uses Attendant Console and all works fine with IP Communicator. When a user tries to use Jabber as their phone and Attendant Console, AC reports an error message.

"Your extension #### is out of service. You will not be able to make or receive calls."

So far based on my searches I have attempted the following which have NOT fixed it:

Associating the end user with the line on the Jabber device in CUCM.
Giving the AXL user the Standard CCM Super Users permission in CUCM.
Giving all application users control over the relevant Jabber device in CUCM.

CUCM System version: 14.0.1.13900-155

CUAC System Version: 12.0.5.10-13 Administration Version: 12.0.5.1823

PS: We also have a call queue system using Finesse and that is working normally with Jabber as far as I know, although users are still testing it with full adoption to come.

topic Attendant Console not working with Jabber in IP Telephony and Phones

Attendant Console not working with Jabber