topic CGI / Screenshot Auth ? in Unified Communications Infrastructure https://community.cisco.com/t5/unified-communications-infrastructure/cgi-screenshot-auth/m-p/3476899#M151212 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt; color: #0000ff;">When on a call with Cisco TAC, it helps to show them a screenshot of what the phone is doing.</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">or if a user calling for help needs help on phone navigation.<BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">The frustrating part is having to associate that device to my username.</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">Is there a way to use the CUCM Admin login to authenticate to the CGI/Screenshot for any phone?</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">Thanks,</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">Joe</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">CUCM, Gotta Love It !!</SPAN></P></BODY></HTML> Fri, 25 Mar 2016 03:36:39 GMT cadjoe 2016-03-25T03:36:39Z CGI / Screenshot Auth ? https://community.cisco.com/t5/unified-communications-infrastructure/cgi-screenshot-auth/m-p/3476899#M151212 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt; color: #0000ff;">When on a call with Cisco TAC, it helps to show them a screenshot of what the phone is doing.</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">or if a user calling for help needs help on phone navigation.<BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">The frustrating part is having to associate that device to my username.</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">Is there a way to use the CUCM Admin login to authenticate to the CGI/Screenshot for any phone?</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">Thanks,</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;"><BR /></SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">Joe</SPAN></P><P><SPAN style="font-size: 12pt; color: #0000ff;">CUCM, Gotta Love It !!</SPAN></P></BODY></HTML> Fri, 25 Mar 2016 03:36:39 GMT https://community.cisco.com/t5/unified-communications-infrastructure/cgi-screenshot-auth/m-p/3476899#M151212 cadjoe 2016-03-25T03:36:39Z Re: CGI / Screenshot Auth ? https://community.cisco.com/t5/unified-communications-infrastructure/cgi-screenshot-auth/m-p/3476900#M151213 <HTML><HEAD></HEAD><BODY><P>Joe, </P><P></P><P>The CGI URL's are considered private, thus you have to be authenticate with the device to use them.&nbsp; There is no global user that can do the authentication (not even your UCM admin).&nbsp; </P><P></P><P>Thanks, </P><P>Dan Keller</P><P>Technical Marketing Engineer.</P></BODY></HTML> Wed, 30 Mar 2016 18:19:58 GMT https://community.cisco.com/t5/unified-communications-infrastructure/cgi-screenshot-auth/m-p/3476900#M151213 dakeller 2016-03-30T18:19:58Z