topic queueCalls configurations lost after alertingName is updated in Call Control

queueCalls configurations lost after alertingName is updated

Young2020 — Sat, 18 Jun 2022 15:47:23 GMT

I used the following python code to update the queueCalls configurations and it worked ok

dn='7'+siteID + '1920'
resp = axl_service.getHuntPilot(pattern=dn, routePartitionName='PT-INTERNAL')
rtn=resp['return']
hp=rtn['huntPilot']
qCals=hp['queueCalls']
qCals['maxWaitTimeDestination']='72198920'
resp=axl_service.updateHuntPilot(pattern=dn, routePartitionName='PT-INTERNAL', queueCalls=qCals)

But later, I used the following code to update alertingName of the hunt pilot but all the queueCalls configurations were lost. Why? Did I do something wrong?

dn='7'+siteID + '1920'
resp = axl_service.getHuntPilot(pattern=dn, routePartitionName='PT-INTERNAL')
rtn=resp['return']
hp=rtn['huntPilot']
aln=siteID+ ' '+ hp['alertingName']
ascAln=siteID+ ' '+hp['asciiAlertingName']
resp=axl_service.updateHuntPilot(pattern=dn, routePartitionName='PT-INTERNAL', alertingName=aln, asciiAlertingName=ascAln)

Re: queueCalls configurations lost after alertingName is updated

davidn# — Wed, 06 Jul 2022 16:43:55 GMT

Hi Young2020,

Try include queueCalls=qCals with qCals=hp['queueCalls'] as another parameter in the update even though you didn't change any queueCalls config.

David

Re: queueCalls configurations lost after alertingName is updated

dstaudt — Wed, 06 Jul 2022 18:10:05 GMT

If you look at the actual XML being sent to CUCM, I suspect Zeep is including an empty <queueCalls/> element - you didn't specify it, but Zeep may be including it (and other non-specified elements) anyway because it's in the schema.

If so, you can try forcing Zeep to skip including the element entirely via xsd:SkipValue:

resp=axl_service.updateHuntPilot(pattern=dn, routePartitionName='PT-INTERNAL', 
    alertingName=aln, asciiAlertingName=ascAln, queueCalls=xsd:SkipValue)

Note: you will need to import the zeep xsd module:

from zeep import xsd

The other workaround is to always retrieve/copy/return the queueCalls element when updating, though not sure why that would be necessary here...