JTAPI Event Indicating That Call Was Not Answered

Bliss — Wed, 09 Aug 2023 18:49:53 GMT

Hello.

I need to detect the following scenarios in a stateless system, ideally - through a single JTAPI event:

Caller has hung-up before getting answered (i.e. while phone was Alerting/ringing).
Call was auto hung-up due to an expired timer (i.e. call was not answered for a long period of time).

Is there a distinct indication to these scenarios in any JTAPI event(s), possibly by the value of its Reason or CallCtlCause fields, etc.?

Re: JTAPI Event Indicating That Call Was Not Answered

dstaudt — Thu, 17 Aug 2023 16:58:47 GMT

I suspect it would be possible to infer those scenarios from JTAPI events/cause/reasons, however I don't have a good source on exactly what those might be, other than to suggest trying the scenarios and looking at the results to see if you can spot the specific tells...

topic JTAPI Event Indicating That Call Was Not Answered in Call Control

JTAPI Event Indicating That Call Was Not Answered

Re: JTAPI Event Indicating That Call Was Not Answered