Removing and adding gadgets are not working.

Malik Ehtasham — Wed, 14 Oct 2015 10:06:08 GMT

We are working on Finesse ccx 10.6 . We need to upload our custom gadgets. There are already few built-in gadgets which we want to remove. We have deleted the gadget tab inside the Desktop layout , but still the built-in gadget didn't disable, though we have restarted the finesse tomcat service as well.
We have added our custom gadget as well, which is also not loading.

Here is the code for, having no gadget in Desktop layout.

and still we are getting these two gadgets.

Here is our code in which we have remove the built-in gadgets and added our custom gadget which is also not loading.

We have tried by using agent login/logout, with ?nocache by restarting tomcat service from ccx panel and we have also restarted the service by this command "utils service restart Cisco Tomcat" but none of them work for it. We are still seeing disabled gadets and our custom gadget is not loading .

Can anybody have any solution to this.

Thanks.

Re: Removing and adding gadgets are not working.

ivan.gemmet — Wed, 14 Oct 2015 13:01:55 GMT

There are two possible reasons:

in the xml are two role sections: an Agent section and a Supervisor section. Is it possible that you changed the wrong one?
Under Team Ressources you can override the Desktop Layout for every team. Maybe you have overwritten the system default layout.

topic Removing and adding gadgets are not working. in Contact Center

Removing and adding gadgets are not working.

Re: Removing and adding gadgets are not working.