topic How to configure Call studio email element. in Contact Center

How to configure Call studio email element.

r.boloor.rao — Mon, 17 Oct 2016 10:35:54 GMT

Hi , I want to send notification to multiple email addresses from Call studio Application. I want to read the config file for email addresses ( I do that in Call start class). How do I create session data of type ResultSetList as required by the element configuration ??.

Any hint on this much appreciated.

Thanks,

Re: How to configure Call studio email element.

janinegraves — Mon, 17 Oct 2016 13:02:27 GMT

The ResultSetList is created when using the Studio Database element with

the Setting named Type set to the value: Multiple. So you'll have to

have a DB with a column of email addresses. Use the DB element to select

the email addresses (with type Multiple) - and specify to store the

result into a session variable. Then supply the name of that session

variable to the Email element.