topic Re: Cisco Proximity Finding Video System in Asus A43E in Cisco Proximity

Cisco Proximity Finding Video System in Asus A43E

ferly0001 — Thu, 21 Mar 2019 02:28:24 GMT

Dear Team,

I have an issue when connect to SX20 using proximity in my laptop with Windows 7 64bit. The error is "Finding video systems". i already upgrade driver soundcard and using the latest version of proximity then follow this tutorial https://proximity.cisco.com/help/?platform=win&code=AUDCLNT_E_UNSUPPORTED_FORMAT , But not solving this issue.

Regards,

Ferly

Re: Cisco Proximity Finding Video System in Asus A43E

mneergaa — Fri, 03 Aug 2018 06:43:38 GMT

Sorry for a lack of replies here. You could experience lack of connectivity for any number of reasons, including not having speakers suitable for ultrasound connected to your SX20. Please check the troubleshooting guide: https://community.cisco.com/t5/mobile-applications-documents/troubleshooting-guide-cisco-proximity/ta-p/3148841

Re: Cisco Proximity Finding Video System in Asus A43E

ferly0001 — Fri, 03 Aug 2018 06:51:35 GMT

Hi mneergaa,

thanks for your reply.

the laptop can connect using proximity if i'm using headphone or I uninstall driver soundcard.

thanks