topic Re: Can not start Umbrella SWG agent in Cloud Security

Can not start Umbrella SWG agent

likvid — Mon, 20 May 2024 15:36:01 GMT

We have deployed Secure Client with Umbrella module to a few selected users, however i want to enable SWG for the roaming computers and enabled it but i can't start the Umbrella SWG agent service on the PCs.

I get the following error as attached picture....

Re: Can not start Umbrella SWG agent

diebarra — Mon, 20 May 2024 19:29:26 GMT

The SWG service needs to enabled from the console.

You can enable by individual enpoint under Roaming Computer, select the hostname you want and select Enable SWG agent. You can also enable globally by clicking the top right corner in Roaming computers for Settings and click on the Enable SWG toggle. Detailed steps here:
https://docs.umbrella.com/umbrella-user-guide/docs/selective-enablement

We recommend to test with a few users first before enabling globally since a web proxy is more complex than just plain DNS, the SWG feature is disabled by default. Build all your policies, test business critical apps, etc before making the global change.

Re: Can not start Umbrella SWG agent

aaragonb — Mon, 20 May 2024 20:41:38 GMT

Hi, you can see the steps to enable SWG in this video: https://youtu.be/PnQJW3E82oY?si=Eaisd53EBhSKvbmB

Re: Can not start Umbrella SWG agent

Pulkit Mittal — Wed, 03 Jul 2024 11:47:50 GMT

Make sure you are licensed to use the swg in umbrella dashboard org.

Try using gpo or script here https://support.umbrella.com/hc/en-us/articles/360042203612-Disabling-Re-enabling-AnyConnect-SWG-Agent-on-Windows

umbrella_swg_enable.cmd

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