Cisco Umbrella VA not shown in dashboard, AD connector unknown

chris-doro — Wed, 01 Oct 2025 12:20:19 GMT

After moving our Cisco Umbrella VA from HyperV to VMware (same IP-address like before) the VA is not shown in Cisco Umbrella Dashboard. And the AD connector is UNKNOWN.
There are only a few commands available in the CLI, so even restarting of service is not possible.

virtva ~ $ config va status
thisdnsv4 : This DNS Server : DNS ok (green)
UDP lookup of myip.opendns.com @ 127.0.0.1,53 ok : 127.0.0.1
TCP connection to 127.0.0.1,53 ok : 127.0.0.1
localdns : Local DNS Servers : All DNS ok (green)
UDP lookup of 192.168.8.11 @ 192.168.8.11,53 ok : dns02.mydomain.local.
TCP connection to 192.168.8.11,53 ok : dns02.mydomain.local.
UDP lookup of 192.168.8.13 @ 192.168.8.13,53 ok : dns01.mydomain.local.
TCP connection to 192.168.8.13,53 ok : dns01.mydomain.local.
dns : Umbrella DNS Servers : All DNS ok (green)
UDP lookup of 208.67.220.220 @ 208.67.220.220,53 ok : dns.sse.cisco.com., dns.opendns.com., dns.umbrella.com., resolver2.opendns.com.
TCP connection to 208.67.220.220,53 ok : dns.sse.cisco.com., dns.opendns.com., dns.umbrella.com., resolver2.opendns.com.
UDP lookup of 208.67.222.222 @ 208.67.222.222,53 ok : dns.sse.cisco.com., dns.opendns.com., dns.umbrella.com., resolver1.opendns.com.
TCP connection to 208.67.222.222,53 ok : dns.sse.cisco.com., dns.opendns.com., dns.umbrella.com., resolver1.opendns.com.
dnscrypt : DNScrypt Encryption : All DNScrypt ok (green)
Resolver 208.67.220.220 DNSCrypt : Enabled at port 53
Resolver 208.67.222.222 DNSCrypt : Enabled at port 53
Authorities port : 53, Enabled : 1
ad : AD Connector : Unknown (white)
cloud : Umbrella Cloud : SSL ok (green)
Subject Name: C=US; ST=California; L=San Jose; O=CISCO SYSTEMS, INC.; CN=api.opendns.com
Issuer name: C=US; O=DigiCert Inc; CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1
updates : Updates : SSL GET ok (green)
SSL Get from https://disthost.umbrella.com:443/enterprise/upgrade/va/production/MANIFEST : 12743 bytes
ssh : Support Tunnel : Disabled (white)

Any ideas?
Thanks.

Re: Cisco Umbrella VA not shown in dashboard, AD connector unknown

chris-doro — Fri, 03 Oct 2025 09:22:59 GMT

After new installation it worked! But I was told that the 24 hours windows for installation was not exceeded.

topic Re: Cisco Umbrella VA not shown in dashboard, AD connector unknown in Cloud Security

Cisco Umbrella VA not shown in dashboard, AD connector unknown

Re: Cisco Umbrella VA not shown in dashboard, AD connector unknown