topic Re: UCCX Resource Update API in DevNet General Discussions

UCCX Resource Update API

Rakhi Saxena (RS) — Fri, 24 Jan 2025 04:12:08 GMT

Hi Team,

I am trying to update a Resource on UCCX to assign Resource Group and Skill, however, I am getting below error:

{
    "apiError": [
        {
            "errorData": "",
            "errorMessage": "cvc-enumeration-valid: Value '0' is not facet-valid with respect to enumeration '[1, 2]'. It must be a value from the enumeration.",
            "errorType": "InvalidInput"
        }
    ]
}
I checked the data structure but I don't see any field of type Enum:

https://developer.cisco.com/docs/contact-center-express/data-structure-for-resource/#data-structure-for-resource

Below is the API payload I tried with PUT request:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<resource>
        <userID>rakhsaxe</userID>
        <firstName>Rakhi</firstName>
        <lastName>Saxena</lastName>
        <extension>112233</extension>
        <autoAvailable>true</autoAvailable>
        <resourceGroup name="rakhsaxeRG">
            <refURL>https://uccx1.dcloud.cisco.com/adminapi/resourceGroup/7</refURL>
        </resourceGroup>
        <skillMap>
            <skillCompetency>
                <competencelevel>5</competencelevel>
                <skillNameUriPair name="rakhsaxeskill">
                    <refURL>https://uccx1.dcloud.cisco.com/adminapi/skill/48</refURL>
                </skillNameUriPair>
            </skillCompetency>
            <skillCompetency>
                <competencelevel>5</competencelevel>
                <skillNameUriPair name="rakhsaxeskil2">
                    <refURL>https://uccx1.dcloud.cisco.com/adminapi/skill/49</refURL>
                </skillNameUriPair>
            </skillCompetency>
        </skillMap>
        <autoAvailable>false</autoAvailable>
</resource>

Can I get some inputs if anyone has tried this?

Re: UCCX Resource Update API

david.macias — Wed, 22 Jan 2025 03:16:44 GMT

You're missing type and team.

david

Re: UCCX Resource Update API

Rakhi Saxena (RS) — Wed, 22 Jan 2025 09:20:48 GMT

Thank you, David. That worked.

I am able to update route group, skills and team for a user.

Now my next question is how can we assign additional role to an Agent. For example I would like to have a user who has 3 roles "Agent, Supervisor and Reporting".

Re: UCCX Resource Update API

Elliot Dierksen — Wed, 22 Jan 2025 13:27:37 GMT

Maybe someone else has a solution, but I was never able to figure out how to assign those roles via the API.

Re: UCCX Resource Update API

david.macias — Thu, 23 Jan 2025 02:14:10 GMT

There's no API for this.

david

Re: UCCX Resource Update API

Rakhi Saxena (RS) — Thu, 23 Jan 2025 05:06:53 GMT

Does anyone happen to know any other method to assign supervisor, reporting role in bulk to multiple users?

Re: UCCX Resource Update API

Rakhi Saxena (RS) — Fri, 24 Jan 2025 05:16:04 GMT

Do we have any support mechanism available so that I can raise an API request for UCCX? We have it for Webex API and I am trying to figure out if we have same mechanism available for UCCX APIs?