Request for CUCM API "Call-In" Functionality – Integration with Collec

r-wahbi — Sun, 10 Aug 2025 09:02:47 GMT

Summary:
We require the ability to capture inbound call events ("call-in") through the CUCM API (WebDialer or alternative) for operational integration with our collection system. TAC has confirmed that this is considered a custom service and is out of TAC scope, so we are escalating to the Cisco Dev team for feasibility guidance and potential implementation approaches.

Environment Details:

CUCM Version: 14.0.1.13900-155
Nodes: 4
Feature Required: "Call-In" capability – capturing inbound call data via API
Current Status: Outbound call initiation via WebDialer API is working
Business Impact: High – required for routing, call tracking, and operational workflows in collections.

Business Requirements:

Capture CTI logs, call progress, and audio for inbound calls.
Integrate captured data with our collection system for high-priority operational workflows.
Route inbound calls to specific extensions based on predefined criteria.

Background / Timeline:

Feb 26, 2025: Requirement first identified.
Outbound call ("callout") functionality is already operational using CUCM WebDialer SOAP API.
No existing solution for inbound ("call-in") capture via API found in documentation.
DevNet resource link provided by TAC redirects to community forums; no structured developer support path located.
TAC has confirmed this feature is outside standard support scope, hence request for developer team escalation.

Requested Action from Cisco Dev Team:

Confirm whether "call-in" functionality can be implemented using CUCM API, JTAPI, TAPI, or other available Cisco developer tools.
Provide technical documentation, sample code, or API references that could support capturing inbound call events, logs, and audio.
Advise if this requires a custom integration and, if so, recommended approach or professional services engagement.

Attachments / References:

Original TAC case communication (included above for full context).

Re: Request for CUCM API "Call-In" Functionality – Integrati

bigevilbeard — Sun, 10 Aug 2025 13:49:43 GMT

You would perhaps need to look at solution with/using JTAPI, this is the most common API for building CTI applications that need to monitor and control call events in real time. https://developer.cisco.com/site/jtapi/

Hope this helps.

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Request for CUCM API "Call-In" Functionality – Integration with Collec

Re: Request for CUCM API "Call-In" Functionality – Integrati