topic Re: Getting Software Product Id installed on Cisco IOS devices in DevNet General Discussions

Getting Software Product Id installed on Cisco IOS devices

jaypathompong — Wed, 17 Sep 2025 09:27:07 GMT

Hi all,

I'm trying to get End Of Life dates for IOS software. I'm using Support API in order to do so. From what I understand, I can use Software Product Id to query for this information.

For example, when I use "XR-NC5A1-P-7.11" with Support API, I can get End Of Life dates and a link to this bulletin https://www.cisco.com/c/en/us/products/collateral/ios-nx-os-software/ios-xr-software/ios-xr-software-release-7-11-eol.html

However, I don't know how to get software product id from IOS devices. I'd really appreciate it if anyone can point me in the right direction.

Re: Getting Software Product Id installed on Cisco IOS devices

Jesus Illescas — Wed, 17 Sep 2025 09:33:49 GMT

Just a tip, there is a dedicated community for the support API - https://community.cisco.com/t5/services-discussions/bd-p/j-disc-dev-services
Maybe there you can get how to find product IDs.

Re: Getting Software Product Id installed on Cisco IOS devices

bigevilbeard — Wed, 17 Sep 2025 09:56:09 GMT

You should be able to pull this from the device with show version or inventory? https://developer.cisco.com/docs/support-apis/eox/#get-eox-by-product-ids

Re: Getting Software Product Id installed on Cisco IOS devices

jaypathompong — Thu, 18 Sep 2025 05:36:43 GMT

Thank you for the reply. Unfortunately, software product id is not in the output from show version or inventory.

show inventory NAME: "c38xx Stack", DESCR: "c38xx Stack" PID: WS-C3850-24T-E , VID: V07 , SN: XX NAME: "Switch 1", DESCR: "WS-C3850-24T-E" PID: WS-C3850-24T-E , VID: V07 , SN: XX NAME: "Switch 1 - Power Supply B", DESCR: "Switch 1 - Power Supply B" PID: PWR-C1-350WAC , VID: V02 , SN: XX C3850#

show version Cisco IOS XE Software, Version 16.12.12 Cisco IOS Software [Gibraltar], Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 16.12.12, RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2024 by Cisco Systems, Inc. Compiled Thu 12-Sep-24 03:45 by mcpre Cisco IOS-XE software, Copyright (c) 2005-2024 by cisco Systems, Inc. All rights reserved. Certain components of Cisco IOS-XE software are licensed under the GNU General Public License ("GPL") Version 2.0. The software code licensed under GPL Version 2.0 is free software that comes with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such GPL code under the terms of GPL Version 2.0. For more details, see the documentation or "License Notice" file accompanying the IOS-XE software, or the applicable URL provided on the flyer accompanying the IOS-XE software. ROM: IOS-XE ROMMON BOOTLDR: CAT3K_CAA Boot Loader (CAT3K_CAA-HBOOT-M) Version 6.08, RELEASE SOFTWARE (P) C3850 uptime is 5 weeks, 5 days, 5 hours, 43 minutes Uptime for this control processor is 5 weeks, 5 days, 5 hours, 45 minutes System returned to ROM by Reload Command System image file is "flash:packages.conf" Last reload reason: Reload Command This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. Technology Package License Information: ------------------------------------------------------------------------------ Technology-package Technology-package Current Type Next reboot ------------------------------------------------------------------------------ ipservicesk9 Smart License ipservicesk9 None Subscription Smart License None Smart Licensing Status: UNREGISTERED/EVAL EXPIRED cisco WS-C3850-24T (MIPS) processor (revision AB0) with 794817K/6147K bytes of memory. Processor board ID FOC2107L004 1 Virtual Ethernet interface 28 Gigabit Ethernet interfaces 4 Ten Gigabit Ethernet interfaces 2048K bytes of non-volatile configuration memory. 4194304K bytes of physical memory. 250456K bytes of Crash Files at crashinfo:. 1609272K bytes of Flash at flash:. 0K bytes of WebUI ODM Files at webui:. Base Ethernet MAC Address : 70:d3:79:10:07:00 Motherboard Assembly Number : 73-16297-05 Motherboard Serial Number : FOC2106557P Model Revision Number : AB0 Motherboard Revision Number : A0 Model Number : WS-C3850-24T System Serial Number : XX Switch Ports Model SW Version SW Image Mode ------ ----- ----- ---------- ---------- ---- * 1 32 WS-C3850-24T 16.12.12 CAT3K_CAA-UNIVERSALK9 INSTALL Configuration register is 0x102 C3850#

Re: Getting Software Product Id installed on Cisco IOS devices

Jesus Illescas — Wed, 17 Sep 2025 11:09:16 GMT

@jaypathompong on the show inventory output you have the PID, which stands for Product ID. Is this PID not working for you?

Re: Getting Software Product Id installed on Cisco IOS devices

jaypathompong — Wed, 17 Sep 2025 12:42:58 GMT

Not really, WS-C3850-24T-E gives me End of Life of the hardware itself with a link to the bulletin at https://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3850-series-switches/eos-eol-notice-c51-743072.html

However, I like to get End of Life of IOSXE 16.12.12 for this device.

Re: Getting Software Product Id installed on Cisco IOS devices

Jesus Illescas — Wed, 17 Sep 2025 14:54:49 GMT

Not an expert but reviewing the docs, for SW, it looks like you need to use this API

https://apix.cisco.com/supporttools/eox/rest/5/EOXBySWReleaseString/{pageIndex}/{input1}

https://developer.cisco.com/docs/support-apis/eox/#get-eox-by-software-release-strings

Check also SWReleaseStringType, it seems here you can get the version format https://developer.cisco.com/docs/support-apis/eox/#swreleasestringtype

Re: Getting Software Product Id installed on Cisco IOS devices

bigevilbeard — Wed, 17 Sep 2025 15:56:24 GMT

So it sounds like you want EoL for software? I think this comes under EOX API https://developer.cisco.com/docs/support-apis/#!eox/features nice blog on this here https://www.yaklin.ca/2021/02/07/guide-to-cisco-support-apis-part-2.html

Re: Getting Software Product Id installed on Cisco IOS devices

jaypathompong — Thu, 18 Sep 2025 01:54:19 GMT

Thank you for your reply. I think the correct link is https://www.yaklin.ca/2021/02/07/a-guide-to-cisco-support-apis---part-2---eox/#a-note-on-the-get-eox-by-software-release-strings-api-end-point

It seems the author of the blog has the same issue. As stated in the blog, EOXBySWReleaseString API endpoint returns a list of EOX records with different PIDs and there is no reliable way to map this back to devices in inventory. From his example, if we could obtain this PID "S280IPBK9-12424T=" from the device, then we could use EOXByProductID API endpoint to get EOX record for this specific IOS version and this hardware.

Re: Getting Software Product Id installed on Cisco IOS devices

jaypathompong — Thu, 18 Sep 2025 01:58:48 GMT

Thank you for you reply.

Yes, I've tried EOXBySWReleaseString. However, it returns a list of EOX records, some time with different dates for different products. And I couldn't find a way to map these back to a hardware model as there is no key to associate a record with hardware PID.

Re: Getting Software Product Id installed on Cisco IOS devices

bigevilbeard — Thu, 18 Sep 2025 10:00:39 GMT

Hmm does not look like an easy way unless i am missing something here, i would either open a tac case and ask them to provide the recommended steps or contact the team supportapis-help@cisco.com

Hope one way or another you get a correct way of doing this.