topic Re: JTAPI observer SIP 8816 model in DevNet General Discussions https://community.cisco.com/t5/devnet-general-discussions/jtapi-observer-sip-8816-model/m-p/3561756#M740 <HTML><HEAD></HEAD><BODY><P>Hi Khoa,</P><P></P><P>&nbsp; <SPAN style="text-align: left; color: #3d3d3d; text-indent: 0px;">"Address is restricted" exception is typically seen when '</SPAN><SPAN style="text-align: left; color: #000000; text-indent: 0px; font-family: Verdana; font-size: 11px; font-style: normal; font-weight: normal; background-color: #f8f8f8;">Allow Control of Device from CTI</SPAN><SPAN style="text-align: left; color: #3d3d3d; text-indent: 0px;">'&nbsp; is not selected on the line. This needs to be done for the line in device profile as well. Can you check the configuration in CUCM that all <SPAN style="text-align: left; color: #000000; text-indent: 0px; background-color: #f8f8f8;">lines configured in the device profile assigned to the user has '</SPAN><SPAN style="text-align: left; color: #000000; text-indent: 0px; background-color: #f8f8f8;">Allow Control of Device from CTI</SPAN><SPAN style="text-align: left; color: #000000; text-indent: 0px; background-color: #f8f8f8;">' checked.</SPAN></SPAN></P><P><SPAN style="text-indent: 0px; color: #000000; text-align: left; background-color: #f8f8f8;">Also request to post if there is any further questions related to the topic under <A href="https://community.cisco.com/space/4482">JTAPI</A> community. This may help for more JTAPI experts to view the case.</SPAN></P><P></P><P></P><P></P><P><SPAN style="text-indent: 0px; color: #000000; text-align: left; background-color: #f8f8f8;">Thanks and Regards,</SPAN></P><P><SPAN style="text-indent: 0px; color: #000000; text-align: left; background-color: #f8f8f8;">Geevarghese</SPAN></P></BODY></HTML> Thu, 31 Mar 2016 05:50:23 GMT Geevarghese Cheria 2016-03-31T05:50:23Z JTAPI observer SIP 8816 model https://community.cisco.com/t5/devnet-general-discussions/jtapi-observer-sip-8816-model/m-p/3561755#M739 <HTML><HEAD></HEAD><BODY><P>I am trying to monitor the SIP 8816 model using JTAPI but always get an error syntax "Addressed is Restricted".&nbsp; I am using JTAPI tool 10.0.1 and my CUCM is 10.5.2.13037-1.&nbsp; I have CTI Control enable for the station and line associated with the station.&nbsp; My CTI account also have control of this device.&nbsp; Does JTAPI support SIP 8816?</P></BODY></HTML> Fri, 01 Mar 2019 10:53:20 GMT https://community.cisco.com/t5/devnet-general-discussions/jtapi-observer-sip-8816-model/m-p/3561755#M739 khoabui76 2019-03-01T10:53:20Z Re: JTAPI observer SIP 8816 model https://community.cisco.com/t5/devnet-general-discussions/jtapi-observer-sip-8816-model/m-p/3561756#M740 <HTML><HEAD></HEAD><BODY><P>Hi Khoa,</P><P></P><P>&nbsp; <SPAN style="text-align: left; color: #3d3d3d; text-indent: 0px;">"Address is restricted" exception is typically seen when '</SPAN><SPAN style="text-align: left; color: #000000; text-indent: 0px; font-family: Verdana; font-size: 11px; font-style: normal; font-weight: normal; background-color: #f8f8f8;">Allow Control of Device from CTI</SPAN><SPAN style="text-align: left; color: #3d3d3d; text-indent: 0px;">'&nbsp; is not selected on the line. This needs to be done for the line in device profile as well. Can you check the configuration in CUCM that all <SPAN style="text-align: left; color: #000000; text-indent: 0px; background-color: #f8f8f8;">lines configured in the device profile assigned to the user has '</SPAN><SPAN style="text-align: left; color: #000000; text-indent: 0px; background-color: #f8f8f8;">Allow Control of Device from CTI</SPAN><SPAN style="text-align: left; color: #000000; text-indent: 0px; background-color: #f8f8f8;">' checked.</SPAN></SPAN></P><P><SPAN style="text-indent: 0px; color: #000000; text-align: left; background-color: #f8f8f8;">Also request to post if there is any further questions related to the topic under <A href="https://community.cisco.com/space/4482">JTAPI</A> community. This may help for more JTAPI experts to view the case.</SPAN></P><P></P><P></P><P></P><P><SPAN style="text-indent: 0px; color: #000000; text-align: left; background-color: #f8f8f8;">Thanks and Regards,</SPAN></P><P><SPAN style="text-indent: 0px; color: #000000; text-align: left; background-color: #f8f8f8;">Geevarghese</SPAN></P></BODY></HTML> Thu, 31 Mar 2016 05:50:23 GMT https://community.cisco.com/t5/devnet-general-discussions/jtapi-observer-sip-8816-model/m-p/3561756#M740 Geevarghese Cheria 2016-03-31T05:50:23Z