topic Re: Cisco EIM Custom Rule development in DevNet General Discussions

Cisco EIM Custom Rule development

oabulaban — Fri, 01 Mar 2019 10:48:44 GMT

As per Cisco EIM 9.0(2) guide:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_902/Maintenance/cisco_im902_cce_userguide_administration_routing.pdf

We can develop a "Custom Rule" in Java to do some custom checks

Anyone tried to use the Custom Rule before?

Any guidelines on how to develop it?

Re: Cisco EIM Custom Rule development

Geevarghese Cheria — Thu, 31 Mar 2016 05:38:07 GMT

Hi,

Apologies for the delay in responding to you. Can you please post your question

under Unified Contact Center Enterprise community. Also for related information request to refer - https://supportforums.cisco.com/discussion/11395426/eim-441-howto-automatically-forward-email-original-attachment

Thanks and Regards,

Geevarghese