IM and Presence Server: 3rd Party Compliance Server Integration

gking — Fri, 01 Mar 2019 10:53:13 GMT

We need to integrate with the IM and Presence server to be able to record the content of Jabber chat interactions as well as be able to inject recording disclaimers into chat conversations. Based on the documentation we can find on the subject, we should be integrating as a Third Party Compliance server

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/im_compliance/11_0_1/CUP0_BK_I2147A0B_00_im-compliance-guide-110/CUP0_BK_I2147A0B_00_im-compliance-guide-110_chapter_011.html#d1462e1972a1635

However, we cannot locate any documentation on the API itself that would allow us to integrate as a Third Party Compliance Server. We need details on connectivity, authentication, events, and how the communication works. Can you point me to the right API documents? Or, if Third Party Compliance server is not the method we should be using to integrate and there are some other APIs available (via SIP or XMPP for example), could you please point me to the definitive documentation describing that?

We know how to use the Compliance backup database for persistence of chats, but we are looking for a real time event integration.

Thanks.

Re: IM and Presence Server: 3rd Party Compliance Server Integration

Geevarghese Cheria — Tue, 22 Mar 2016 07:42:12 GMT

Hi Giles,

Did you any chance to refer -https://developer.cisco.com/fileMedia/download/f4a5c1d3-e8c9-4a5c-ac6c-c68dedaa8f9f

Also request to post the questions related to the topic under - Unified Presence community.

Thanks and Regards,

Geevarghese

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IM and Presence Server: 3rd Party Compliance Server Integration

Re: IM and Presence Server: 3rd Party Compliance Server Integration