topic Re: how to set the dial internal extension directly in AA TCL script in DevNet General Discussions

how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Fri, 01 Mar 2019 10:57:29 GMT

Dear all,

I am using CME with aa-bcd service.But I would like to dial the internal extension directly without press '1' .But CISCO default script don't have that features.I am very glad if anyone help to edit this script.

In CISCO default script,to dial the internal extension with press '1' and after we can dial the internal extension.

Re: how to set the dial internal extension directly in AA TCL script

yawming — Wed, 21 Feb 2018 18:26:11 GMT

Can you please share the script you are using ?

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Thu, 22 Feb 2018 00:45:00 GMT

Dear yawchen

Please kindly check the CISCO default TCL script file.

This is command file run is CISCO router

application

service aa-test flash:app-b-acd-aa-3.0.0.5.tcl

paramspace english index 1

param max-time-vm-retry 2

param max-time-call-retry 20

param voice-mail 5003

paramspace english language en

param aa-pilot 6000

param number-of-hunt-grps 1

param dial-by-extension-option 1

param handoff-string aa-test

param welcome-prompt _bacd_welcome.au

paramspace english location flash:

param call-retry-timer 15

param service-name queue

param menu-timeout 5

param second-greeting-time 30

service queue flash:app-b-acd-3.0.0.5.tcl

param queue-len 15

param aa-hunt1 2000

param operator 0

param queue-manager-debugs 1

param number-of-hunt-grps 1

Re: how to set the dial internal extension directly in AA TCL script

yawming — Thu, 22 Feb 2018 17:41:39 GMT

This script has the feature built in. Please refer to this gudie.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.pdf

if [infotag get cfg_avpair_exists dial-by-extension-option] {

set dialByExtension [string trim [infotag get cfg_avpair dial-by-extension-option]]

} else {

set dialByExtension "NONE"

}

f {$status == "cd_005"} {

set KATIMER(keepTime) [clock seconds]

set optionSelected [infotag get evt_dcdigits]

puts ">>>>>>>>>>>>> return from infotag get evt_dcdigits is : $optionSelected <<<<<<<<<<<<<<<<<<<<<<<<<"

if {$optionSelected == $dialByExtension} {

puts -nonewline "TCL AA: +++ Collect Extension Digits +++"

set retryDigitCollect 1

leg collectdigits leg_incoming PARAM1

media play leg_incoming _bacd_enter_dest.au

fsm setstate CALLTOEXTENSION

}

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Fri, 23 Feb 2018 01:08:02 GMT

Dear yawchen,

I am not clear what you mean.Actually I want is to dial the extension directly without press '1'(option-menu) and dial the operator by press '0'.

Original Procedure for incoming call is

The caller dail the PSTN number>>>en_bacd_welcome.au (greeting prompt coming up)>>an then en_bacd_options_menu.au(voice prompt coming up>>the caller choose "1" before dial the internal extension or "0" to contact with operator.>>if the caller choose "1"(en_bacd_enter_dest.au voice prompt coming up)wait for input digit(or extension number.) or if the caller

choose"0" en_bacd_music_on_hold.au (music file coming up) while call the operator.

Reuired Prcedure for incoming call is

The caller dail the PSTN number>>>en_bacd_welcome.au (greeting prompt coming up)>>>>the caller can type the internal extension number directly or the caller can type the operator number "0" to call the operator.

The cisco original script is availabe not i dont know and I dont have experiences to edit that script.That why I am ask for helping.Thanks

Dear yawhen if you can,please kindly help.

Re: how to set the dial internal extension directly in AA TCL script

yawming — Fri, 23 Feb 2018 02:07:27 GMT

If you just want to do :

Reuired Prcedure for incoming call is

Then the bacd script is overkill.

You also need to think about if caller didn't enter digit in certain period of time what do you want to handle ? What is the extension digit length ?..etc. There may have existing script somewhere see if I can dig it out. Will update you later.

Re: how to set the dial internal extension directly in AA TCL script

yawming — Fri, 23 Feb 2018 02:14:30 GMT

I think its-CISCO.2.0.3.0.zip in

https://developer.cisco.com/site/voice-gateway/downloads/sample-scripts/

may serve the features you want.

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Fri, 23 Feb 2018 03:44:45 GMT

Dear yawchen,

I test the script.It allow to dial the extension directly but can't dial the operator by press '0".Is there available guide explanation about its parameter for that TCL script like aa-bcd script.If possilbe can you additional answer and fix my issue.

I am using following command.

application

service aa-test flash:its-CISCO.2.0.3.0.tcl

param aa-pilot 6000

param aa-hunt1 2000

paramspace english language en

paramspace english index 0

paramspace english location flash:

param operator 0

paramspace english prefix en

Re: how to set the dial internal extension directly in AA TCL script

yawming — Fri, 23 Feb 2018 04:18:21 GMT

param operator 0

operator extension is NOT 0.

It should be some extension used for operator. So when script receive "0" it will map to what "operator" set to

for example param operator 1234

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Fri, 23 Feb 2018 04:38:36 GMT

Dear yawchen,

I got all.thanks you for supporting me.You are awesome.

Re: how to set the dial internal extension directly in AA TCL script

yawming — Fri, 23 Feb 2018 04:59:23 GMT

Glad it works for you !

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Fri, 23 Feb 2018 05:27:36 GMT

Dear yawchen,

Thanks again your help.It is possible to edit this tcl script with NOTEPAD++.Because it default righ time is about 30 s and retry count is about 6 time to alreat the operator.I would like to reduce the time to ring time to 5 s and retry call time to 2.I edit in the script but it show error like this.Can u help also.

%CALL_CONTROL-6-APP_NOT_FOUND: Application aa-test in dial-peer 100 not found. Handing callid 67 to the alternate app .

Re: how to set the dial internal extension directly in AA TCL script

yawming — Fri, 23 Feb 2018 16:08:23 GMT

set retrycnt 6 -> to set retry count

set callInfo(alertTime) 30 -> to set ringing time

you can use notepad to edit

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Fri, 23 Feb 2018 16:11:01 GMT

Dear yawchen,

I would like to add music on hold file while calling operator .It is possible.

Re: how to set the dial internal extension directly in AA TCL script

yawming — Fri, 23 Feb 2018 17:32:15 GMT

Not with this script. In this script we call ext or operator immediately, not put caller in queue so no need to MOH.

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Sat, 24 Feb 2018 00:47:29 GMT

If I want to put the moh file how do i do.?When I use AA-bcd isn't not meet with requirements but this script (you send me)meet the requirements but need to adjust like those features such as moh,call retry,alerttime,etc.

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Sat, 24 Feb 2018 02:08:48 GMT

Dear Yawchen,

So please kindly guide me which is more compatible script for those requirements.Thank you very much!

Re: how to set the dial internal extension directly in AA TCL script

Kyaw Kyaw San — Sat, 24 Feb 2018 05:29:56 GMT

Dear yawchen,

I would like to put the MOH while dialing the operator.Can you guide me how to do.