topic Re: Cannot start Collaboration 14 in DevNet Sandbox

Cannot start Collaboration 14

labvidi — Tue, 31 Dec 2024 10:26:57 GMT

When launching a sandbox, it is saying Environment Creation Failed and: "could not complete your request because of an internal error". This error occurs for Collaboration 14, Cisco Emergency Responder, Packaged Contact Center Enterprise.

We are developing a solution that integrates with CUCM. How can we get access to a working test environment?

Re: Cannot start Collaboration 14

bigevilbeard — Tue, 31 Dec 2024 10:30:19 GMT

@labvidi Cancel the current reservation and activate a new one, this clears most errors. If this happens again, maybe wait a few days and see if this is fixed.

Hope this helps.

Re: Cannot start Collaboration 14

jokearns1 — Wed, 01 Jan 2025 10:58:48 GMT

Hi @labvidi
Thanks for letting us know. This seems to be a general issue spinning up labs and I have let the platform team know. Site is currently in maintenance.
Apologies for the inconvenience,

Support

Re: Cannot start Collaboration 14

issam be — Wed, 01 Jan 2025 14:50:56 GMT

MESSAGE DELETED

Re: Cannot start Collaboration 14

issam be — Wed, 01 Jan 2025 14:50:27 GMT

Hey Jokearns,

How long will the site be in maintenance ?

Thanks!

Re: Cannot start Collaboration 14

jokearns1 — Thu, 02 Jan 2025 19:10:23 GMT

Hi @issam be,

Sandbox is out of maintenance and available again.

Thanks,
Joe

Re: Cannot start Collaboration 14

labvidi — Fri, 03 Jan 2025 08:15:07 GMT

It is now getting a bit further. After launching, it runs a few seconds, and then says: Oops. Launch failed
Sorry, we encountered an issue while launching the environment.
Please contact your admin with the
environment link [ https:devnetsandbox.cisco.com/DevNet/environments/YJXMLvT3eWct/simplified ]
for assistance.

Re: Cannot start Collaboration 14

jokearns1 — Fri, 03 Jan 2025 10:01:36 GMT

HI @labvidi ,

Yes this issue can happen from time to time. The best thing to do is end your reservation and wait for it to tear down (~10mins). Then reserve a new one.

Joe