topic Re: the sand box is down in DevNet Sandbox

the sand box is down

M.Rachid — Fri, 26 Sep 2025 21:42:44 GMT

all sandbox labs are under maintenance. I'm seeing the following message:

Sandbox maintenance in progress - access will be restored shortly

Could you please confirm when it will get back online again

Thank you.

Re: the sand box is down

Torbjørn — Fri, 26 Sep 2025 22:10:42 GMT

Hello @M.Rachid, welcome to the community!

The banner currently reads "Sandbox maintenance in progress - access will be restored Monday Sept 29". So we should expect it to be back on monday. Have a nice weekend!

Re: the sand box is down

vbacon — Mon, 29 Sep 2025 20:15:53 GMT

Good day,

The banner states that the Sandbox environments would be up today (9/29/25) . Is there a specific time that the environments would be up again?

Thank you.

Re: the sand box is down

M.Rachid — Mon, 29 Sep 2025 20:22:21 GMT

##- apparently the sandbox still down, not sure when they will fix it-##

Re: the sand box is down

M.Rachid — Mon, 29 Sep 2025 21:48:16 GMT

Now it's extended to 30th of September ...

Re: the sand box is down

Torbjørn — Mon, 29 Sep 2025 22:27:55 GMT

It is unfortunate, but they don't provide any kind of SLA for the sandboxes. If you rely on the availability of these systems you should consider building your own lab/test infrastructure.

Maybe you can give us an update on this @jokearns1?

Re: the sand box is down

M.Rachid — Mon, 29 Sep 2025 22:44:21 GMT

Easy said

Re: the sand box is down

jokearns1 — Tue, 30 Sep 2025 13:27:01 GMT

Hi @All
Apologies for the delay. We are working through multiple issue which occurred over the weekend along with a serious security advisory which must be addressed.
We are working to correct and will update this thread later.

Thanks,

Joe

Re: the sand box is down

jokearns1 — Wed, 01 Oct 2025 21:32:08 GMT

Hi @All
Thanks for your patients.
We have finally come through the other side and have opened up the portal.
We are operating at reduced capacity but plan to increase this in the coming days. Please also be aware that we have removed Collab 14.0 and PCCE due to security concerns with those labs.

Thanks,

Joe

Re: the sand box is down

dhamodharan_cisco — Thu, 02 Oct 2025 12:06:11 GMT

Hi @jokearns1, can collaboration and PCCE labs be restored in the future, at least with a small number of labs? I am eagerly waiting for the restoration of those labs for the practice session.

Re: the sand box is down

bigevilbeard — Thu, 02 Oct 2025 12:55:14 GMT

@dhamodharan_cisco use the one on dcloud.

Re: the sand box is down

dhamodharan_cisco — Thu, 02 Oct 2025 15:06:59 GMT

@bigevilbeard @jokearns1

It is tough to access DCloud, not user-friendly like the sandbox. And when I try to access any lab in DCloud, I am getting this error message: "Sorry, we are unable to access this content. Please contact the support team: dcloud-support@cisco.com.". Please do the needful to get access for PCCE lab practice session.

Re: the sand box is down

bigevilbeard — Thu, 02 Oct 2025 15:17:20 GMT

@dhamodharan_cisco you will need to contact your Cisco account manager then to get access to dCloud or follow that email to get access.

Re: the sand box is down

skm2025 — Thu, 09 Oct 2025 09:36:32 GMT

Hello Jokearns1,

Any chance of adding Collab Sandbox? Please let me know.

Thank you in advance,

skm

Re: the sand box is down

bigevilbeard — Thu, 09 Oct 2025 09:40:44 GMT

@skm2025 these have been retired now, see this new thread on this info https://community.cisco.com/t5/devnet-sandbox/collaboration-14-sandbox/td-p/5336981/jump-to/first-unread-message

Re: the sand box is down

skm2025 — Thu, 09 Oct 2025 09:44:04 GMT

@bigevilbeard Thank you so much for your response. Do we have a sandbox where we can practice CUCM? Please let me know.

Re: the sand box is down

bigevilbeard — Thu, 09 Oct 2025 09:47:45 GMT

@skm2025 check Cisco dCloud, i understand from other threads and post they have one.

Re: the sand box is down

skm2025 — Thu, 09 Oct 2025 09:53:53 GMT

@bigevilbeard I'm unable to find the Sandbox related to it. Could you please help me with the link related to it where I can get CUCM lab? Thank you so much for your quick response.

Re: the sand box is down

bigevilbeard — Thu, 09 Oct 2025 10:06:13 GMT

@skm2025 pulled from this thread - https://community.cisco.com/t5/devnet-sandbox/packaged-contact-center-enterprise-sandbox/td-p/5305371

dcloud https://dcloud2-rtp.cisco.com/content/demo/1160858

If you cannot access this or this is not of any use, you will need to contact your Cisco account manager and ask for support or access to a lab.

Re: the sand box is down

skm2025 — Thu, 09 Oct 2025 10:09:40 GMT

@bigevilbeard Thank you so much.