topic Re: Unable to access developer.cisco.com in DevNet Sandbox

Unable to access developer.cisco.com

francisjes — Tue, 04 Jun 2019 09:31:45 GMT

Unable to access developer.cisco.com which i used to access previously. Getting error "

You have encountered an internal server error on Cisco DevNet"

tried with many laptops and different browser.

Re: Unable to access developer.cisco.com

jacoadam — Mon, 17 Jul 2017 12:41:43 GMT

Hello John,

I cannot replicate this issue at this time - DevNet comes up for me. Could you please try again this morning? Please try this exact URL and let me know if anything different happens!

https://developer.cisco.com/site/devnet/home/index.gsp

Apologies for the trouble. Please let me know if you've got any other questions!

Thanks!
Jacob

Re: Unable to access developer.cisco.com

francisjes — Mon, 17 Jul 2017 13:01:30 GMT

Thanks Jacob for your information. However I am still not able to access and getting same error, "You have encountered an internal server error on Cisco DevNet". is it something issues on my login credentials?.

Not sure who can help to resolve this issue?

Re: Unable to access developer.cisco.com

jacoadam — Mon, 17 Jul 2017 13:05:18 GMT

Hi John,

Seems like it could be. However, you should be able to hit DevNet without logging. Please let me know what your username is?

Which browser are you using? Could you please try incognito or a private session?

Thanks!
Jacob

Re: Unable to access developer.cisco.com

francisjes — Mon, 17 Jul 2017 13:12:03 GMT

my CCO ID is francisjes

I tried with all browsers IE, Safari, Firefox and chrome.

Re: Unable to access developer.cisco.com

francisjes — Mon, 17 Jul 2017 13:15:13 GMT

I'm sure this is not an browser issue and might be due to login credentials issue

Re: Unable to access developer.cisco.com

jacoadam — Mon, 17 Jul 2017 13:52:13 GMT

Okay, this makes sense.

Could you please clarify one thing for me. Are you actually getting to a login prompt on developer.cisco.com? And once you log in you see this error? Please let me know exactly what you're doing to see this issue!

Thanks!
Jacob

Re: Unable to access developer.cisco.com

francisjes — Tue, 18 Jul 2017 01:11:43 GMT

Yes you are right. once i logined with my credentials, i am getting this error. i used to login with the same logging credentials. For last 1 week i am facing this problem.

Re: Unable to access developer.cisco.com

jacoadam — Wed, 19 Jul 2017 13:14:18 GMT

Hello John,

I took a look at your account to ensure that it was in a normal state, but when I searched for the user francisjes it doesn't come up! Can you confirm that I've got your username correct at francisjes?

Also, could you please send me an email to jacoadam@cisco.com so I can verify your email and search on that as well?

Apologies for all of this trouble - we will get this sorted out!

Thanks!

Jacob

Re: Unable to access developer.cisco.com

admin11111 — Thu, 21 Sep 2017 04:56:41 GMT

Is this problem ever get resolve? I'm experience the same problem for almost 2 weeks. Haven't been able to login.

Re: Unable to access developer.cisco.com

jacoadam — Mon, 25 Sep 2017 18:54:04 GMT

Hello trinhe000,

Please email me at jacoadam@cisco.com with your CCO id and account info and I'll help get this resolved.

Thanks!

Jacob