topic Re: Not able to browse Devnet sandbox Pub server in DevNet Sandbox

Not able to browse Devnet sandbox Pub server

araut — Tue, 04 Jun 2019 09:26:45 GMT

I have reserved and started VLAN sandbox for CUCM 11.5. I have Cisco AnyConnect VPN connected according the instructions in the email. It is connected. But I'm not able to browse Pub instance through browser or AXL APIs through SOAP UI. Any help is highly appreciated.

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Fri, 11 Nov 2016 16:30:48 GMT

Hi Ashok,

I'll take a look at your reservation and get back to you shortly.

Joe

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Fri, 11 Nov 2016 16:34:53 GMT

Hi,

It does not look like you have a running reservation in our Sandbox.

Can you confirm that? What is your devNet user ID?

You need a running reservation to access any sandbox servers.

Joe

Re: Not able to browse Devnet sandbox Pub server

araut — Mon, 14 Nov 2016 08:51:46 GMT

Oh ok, By the time you replied that was my end of Friday. I should be available today to share more info on this. I'm having same issue today as well.

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Mon, 14 Nov 2016 14:02:21 GMT

Hi Ashok,

It looks like you still do not have a running 11.5 reservation. Is this correct? Can you send me your DevNet username and I can double check.

If you don't have a reservation, please make one and I can check your issue from this side.

Joe

Re: Not able to browse Devnet sandbox Pub server

araut — Mon, 14 Nov 2016 14:19:03 GMT

Yes sir, we have it now. My email address is my DevNet username.

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Mon, 14 Nov 2016 14:30:25 GMT

Hi,

Yes i see your reservation now. I have connected to your VLAN over VPN and can browse to the publisher (10.10.20.1) ok. All other servers look good too.

BTW, I see your reservation is only 2 hours. I have extended this out to 1 day to give you some breathing space.

Joe

Re: Not able to browse Devnet sandbox Pub server

araut — Mon, 14 Nov 2016 15:15:40 GMT

Hi Joe, nope. Though, server look good, I'm not able to access them. I can do telnet successfully on 443 and 8443 ports but I'm not able to browse the portal or AXL apis through Soap UI.

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Mon, 14 Nov 2016 15:52:00 GMT

That is strange. Perhaps we could have a 15 min webex to troubleshoot later today? Would this suit you?

Joe

Re: Not able to browse Devnet sandbox Pub server

araut — Mon, 14 Nov 2016 15:54:18 GMT

I appreciate your prompt response. Will now be a good time for you? 9:25 PM here. about to wrap up for the day.

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Mon, 14 Nov 2016 15:56:05 GMT

We could have a webex in about 30 mins if that suits. If not, i can extend your reservation and we can do it tomorrow morning.

Joe

Re: Not able to browse Devnet sandbox Pub server

araut — Mon, 14 Nov 2016 15:58:02 GMT

Ok, let me go home and ping you. If I cannot, will tomorrow morning 10:30 AM ET work for you?

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Mon, 14 Nov 2016 17:55:32 GMT

Ashok,

I am in GMT. Ping me tomorrow and we can have a quick webex.

Joe

Re: Not able to browse Devnet sandbox Pub server

araut — Tue, 15 Nov 2016 09:37:00 GMT

Hi Joe, Good time to connect now? I'm in IST (UTC+5:30)

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Tue, 15 Nov 2016 09:56:00 GMT

Hey,

Tied up for another 30 mins. I will reach out to you then with Webex details.

joe

Re: Not able to browse Devnet sandbox Pub server

araut — Wed, 16 Nov 2016 07:00:17 GMT

Thank you Joe for your time over WebEx session to help me troubleshoot the issue. After you left I tried 2 things and not sure what was the root cause

1. There was something that got installed over the weekend "Windows Module Installer". I restored my system image prior to that point of system

2. Uninstalled Cisco AnyConnect VPN Client and installed again

This made the issue go away. I will post more on this thread If see any concrete steps to resolve it. Thanks you again!

Re: Not able to browse Devnet sandbox Pub server

jokearns1 — Wed, 16 Nov 2016 08:24:45 GMT

Hey Ashok,

Glad this is sorted out.

If you have other issues, please let us know.

Joe