topic Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM in DevNet Sandbox

IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Tue, 04 Jun 2019 09:30:53 GMT

Hello,

I am having an issue that I turned up CUCM 11.5 in the sandbox and tried to make a test call using Cisco IP Communicator 8.6. I have setup the phone that I believe correctly but it is in a registration loop. I have windows firewall turned off on my laptop were it is installed and also connecting to the Sandbox via the VPN correctly and can ping the publisher but I am not sure why it is in this loop. Can I get some some assistance please.

Thank you,

Justin

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Tue, 06 Jun 2017 18:13:50 GMT

Hi,

Fastest way to fix this is to have a webex call. What Timezone are you in? Also, have you added the IP communicator device to the CUCM in your sandbox?

Do you absolutely need to use IP communicator? We have the Cisco Jabber client available if you need to just make a test call.

Joe

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

roger1255 — Thu, 08 Jun 2017 18:17:48 GMT

Our Engineer Justin, has been trying to contact you to resolve, but has not receive any communication back. Whats up? We need resolution immediately. Please respond to his question.

Roger Dennis

Corporate Vice President

OnviSource, Inc.

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Thu, 08 Jun 2017 20:31:07 GMT

Roger,

I requested a Webex with Justin (need a timezone to schedule it etc.) but have not heard back, see the above thread. It seems you are located in the US. If thats the case, then one of our US based support team can help. I am in GMT

Let me know when you are available and we can set one up. The fastest way to resolve is a working webex.

Regards,

Joe

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

admin11111 — Thu, 08 Jun 2017 20:37:07 GMT

Joe,

I do apologize sir I had responded to the email twice since it said I could reply to the message by replying to the email and did not respond thru the messaging board. I am in the Central time zone sir and am available to have the system looked at as early as tomorrow 6/9/2017 or if it has to roll over till Monday the 12th I can be available any time then also.

Thank you,

Justin

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Thu, 08 Jun 2017 20:41:12 GMT

Joe,

Thank you,

Justin

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Thu, 08 Jun 2017 22:06:34 GMT

no problem Justin. will be in touch tomorrow.

Joe

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Fri, 09 Jun 2017 19:48:28 GMT

Good afternoon Joe,

I was just wanting to follow up and see when someone will be in touch with me on setting up a time to look at the communicator?

Thank you,

Justin

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Fri, 09 Jun 2017 20:05:59 GMT

i mailed you directly this afternoon. we can set up.some time for monday.

Joe

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Mon, 12 Jun 2017 17:22:22 GMT

Dustin,

Are you available to have a Webex for this.

Joe

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Mon, 12 Jun 2017 17:48:21 GMT

Joe,

I am ready for a webex but everytime I keep trying to get into the sandbox the user name and password does not seem to be working from the sandbox.

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Mon, 12 Jun 2017 17:49:54 GMT

Hey Dustin,

What is your devnet username? I want to make sure you have a running reservation.

Joe

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Mon, 12 Jun 2017 17:53:08 GMT

devnet username = dustinschroeder

vpn username = dustinschr

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Mon, 12 Jun 2017 18:01:41 GMT

ok. Found your reservation

Need to check a few items before the webex. standby.

joe

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Mon, 12 Jun 2017 18:21:36 GMT

Can you jump on this Webex?

https://cisco.webex.com/join/jokearns

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

jokearns1 — Mon, 12 Jun 2017 18:49:57 GMT

Hi,

Instructions on how to add CIPC device to CUCM and register:

Download CIPC (8.6) for windows and install
Boot CIPC. Right click on graphic and select preferences
Select network Tab
Select “Use this Device Name” The field should populate with the network adaptor MAC i.e. SEPxxxxxxxxxxxx
On TFTP servers, enter TFTP server 1 as “10.10.20.1”
Hit ok. CIPC will reboot

Connect your Windows PC to the sandbox VPN
Goto 10.10.20.1 CUCM publisher and login
Goto Device – Phone – Add New
Phone Type is Cisco IP communicator
Protocol is SIP
Copy the SEPxxxxxxxxxxxx device name from above and copy it into the “Device Name” Field. Do the same for Description field
Device pool is default
Phone button template is Standard CIPC SIP
Softkey Template is Standard User
Common Phone Profile is Standard common Phone Profile
Owner is Anonymous
Device Security Profile is “Cisco IP communicator – Standard SIP…….”
Sip Profile is “Standard SIP Profile”
Hit save
On the LHS, click on the “Line [1]” link
In Directory number, enter 1130. Hit save twice

Go back out and restart/reboot CIPC. It should reboot automatically. Its sometimes tries to download locales. You can exit out of this. It does not affect device registration. CIPC should register with DN 1130.

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Tue, 13 Jun 2017 16:48:18 GMT

Joe,

Thank you very much for those instructions, I have been able to get my phone to register finally. I have a couple of questions though and I am not sure if maybe a webex and chat really quick couldn't answer them.

1) How do I make calls now that it is registerd

2) Am I allowed to have more then one PC on the VPN at once because as of right now it does not look like I can to test recording?

Thank you,

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Tue, 13 Jun 2017 16:49:05 GMT

If webex is OK I would be available after 1:30 Central Standard Time.

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Wed, 14 Jun 2017 19:30:34 GMT

Joe

When would we be able to do a webex sir?

Re: IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

dustinschroeder — Thu, 15 Jun 2017 19:03:45 GMT

Joe I want to follow up and see when a good time to do a webex still sir. I am in need of a little more assistance. Please let me know a good time. I am available tomorrow after 10:30 CST