topic Re: Unable to Connect to Sandbox from AnyConnect in DevNet Sandbox

Unable to Connect to Sandbox from AnyConnect

sharpgate — Tue, 04 Jun 2019 09:33:35 GMT

Hi,

Referring to the same issue reported in this discussion, Trouble connecting to sandbox via AnyConnect

I am facing the same exact issue. I connected to the collaboration 11.5 sandbox without issues minutes ago and disconnected normally from the Cisco AnnyConnect client. When I tried to connect again a few minutes later, I faced this issue.

Here is the IP for this is occurring on: 128.107.93.228:20119

AFAIK, this is a bug which was resolved back in May 2017. Apparently something is still not right. Any suggestions?

I am using Windows 10 using IPv4.

Thanks

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Wed, 04 Oct 2017 12:46:38 GMT

Hello Sharpgate -

Apologies for the delay. That bug was repaired, but this could be related to something different. One thing to keep in mind is that you can only have one contention per set of credentials. Could you please let me know which Sandbox you were using when this happened? I will verify the lab automation has the proper code to mitigate this issue.

Also, if you could please provide the exact version of any connect you're using.

Thanks!
Jacob

Re: Unable to Connect to Sandbox from AnyConnect

sharpgate — Wed, 04 Oct 2017 14:12:02 GMT

Hi Jacob,

Very good. Well, about the sandbox it was collaboration 11.5 over 128.107.93.228:20119

To save time I had to delete it and create a new one with which I have no similar issues now.

Thank you

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Wed, 04 Oct 2017 15:10:17 GMT

Hi Sharpgate,

Sounds good. Please let us know if you see this issue again! It would be good if we had an active lab with this issue so we can troubleshoot it live.

Thanks!
Jacob

Re: Unable to Connect to Sandbox from AnyConnect

O.Zang — Thu, 19 Oct 2017 17:51:05 GMT

Hi Jacob,

I face the same issue trying to connect to the collabaration 11.0.

Here is the IP for this is occurring on: 128.107.93.228:20116.

Re: Unable to Connect to Sandbox from AnyConnect

admin11111 — Sat, 21 Oct 2017 20:45:11 GMT

I'm also facing the same issue when trying to connect to a Collaboration 11.5 lab. Initial VPN connection once the Lab is setup is fine, but after I disconnect I'm no longer able to reconnect and receive error "No assigned address". I have to end the Lab and reserve new one every time I disconnect.

The VPN IP is 128.107.93.228:20121 although a colleague of mine is experiencing the same issue.

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Mon, 23 Oct 2017 15:42:51 GMT

Hello Hypherion,

Please let me know your DevNet username and I can fix this issue.

Thanks!
Jacob

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Mon, 23 Oct 2017 15:44:01 GMT

Hello Zanga,

Please let me know what your DevNet username is and I'll take a look at this issue.

Thanks!
Jacob

Re: Unable to Connect to Sandbox from AnyConnect

O.Zang — Mon, 23 Oct 2017 19:00:11 GMT

Hello Jacob,

username: ouattaraza

Re: Unable to Connect to Sandbox from AnyConnect

O.Zang — Mon, 23 Oct 2017 20:31:01 GMT

Hi Jacob,

I have ended the lab and reserved a new one.

previously i was not able to login after losing my internet access. so i did not got time to disconnect my session on AnyConnect.

I after the new reservation, i disconnected my session from AnyConnect and i am able to access the lab when I reconnect on AnyConnect.

Maybe with my last reservations ( I got the Issue with 3 ) my username was still connected when i lost the internet access.

Thanks

Zanga

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Mon, 23 Oct 2017 21:12:03 GMT

Hello Zanga,

We have a fix for this issue and we're working on getting it resolved.

Are you currently experiencing this issue with your current reservation? If so, please let me know and I'll will apply the work around.

Thanks!
Jacob

Re: Unable to Connect to Sandbox from AnyConnect

O.Zang — Mon, 23 Oct 2017 23:14:48 GMT

Hello Jacob;

Yes I have the same.

Thanks in advance

Zanga

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Tue, 24 Oct 2017 12:20:36 GMT

Hello Zanga!

I've applied the temporary fix. Could you please try to use the VPN again and let me know if you can connect successfully?

Thanks!
Jacob

Re: Unable to Connect to Sandbox from AnyConnect

adgomes01 — Wed, 25 Oct 2017 09:29:52 GMT

hi Jacob,

im facing the same connection issue. Im not sure if i should open a new post or reuse this one but if the case...

my username is: adgomes01

thank you in advance !

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Wed, 25 Oct 2017 12:28:32 GMT

Hello Agustin,

Please try it again now! I have reset your VPN session!

Thanks!
Jacob

Re: Unable to Connect to Sandbox from AnyConnect

adgomes01 — Wed, 25 Oct 2017 13:33:56 GMT

now it works.

thank you very much !

Re: Unable to Connect to Sandbox from AnyConnect

O.Zang — Wed, 25 Oct 2017 16:08:47 GMT

Hello Jacob,

it looks good now.

Thanks you guy !

Zanga

Re: Unable to Connect to Sandbox from AnyConnect

admin11111 — Sat, 28 Oct 2017 11:02:50 GMT

hi jacob,

I am facing the same exact issue. I connected to the collaboration 9.1

Here is the IP for this is occurring on Lab Network Address: 128.107.93.228:20115

iam using windows 10

here is my id:thiru0001

Thanks

Thiru

Re: Unable to Connect to Sandbox from AnyConnect

gurudatt.haridas — Wed, 17 Jan 2018 14:18:50 GMT

Hello Jacob,

I am facing issues when connecting via AnyConnect to Sandbox lab from more than one system at same time.

I am testing IM from jabber phones and have multiple system here (physical as well as virtual machines) where I have installed the AnyConnect v4.4.03034. I am trying to connect to Collaboration Lab CUCM 11.5 on 128.107.93.228:20130

I get connected well from one system. But when I connect from a second or third system, I am not able to connect, please see screenshot of the message history below. Can you please help?

Thanks!

Gurudatt

Re: Unable to Connect to Sandbox from AnyConnect

jacoadam — Wed, 24 Jan 2018 17:15:39 GMT

Hello,

We have recently implemented a fix which should prevent this issue. If you are still having this issue, please report it on this post and I will assist in clearing this error!

Thanks!
Jacob