topic Sign In Error Cisco FinUCCX_EarlyRelease in DevNet Sandbox https://community.cisco.com/t5/devnet-sandbox/sign-in-error-cisco-finuccx-earlyrelease/m-p/3554765#M2187 <HTML><HEAD></HEAD><BODY><P>When I try to login any Agent on Finesse desktop</P><P><SPAN style="color: #ffffff; font-family: 'Segoe UI', Arial, sans-serif; font-size: 13.2px; background-color: #000000;"><BR /></SPAN></P><P></P><TABLE style="color: #000000; font-family: Helvetica, Arial; font-size: medium;"><TBODY><TR><TD><STRONG>Agent Login ID</STRONG></TD><TD><STRONG>Agent Password</STRONG></TD><TD><STRONG>Agent Extension</STRONG></TD></TR><TR><TD>Agent001</TD><TD>ciscopsdt</TD><TD>6001</TD></TR></TBODY></TABLE><P><IMG alt="Capture1.PNG" class="jive-image image-2" src="https://community.cisco.com/legacyfs/online/fusion/103767_Capture1.PNG" style="height: 182px; width: 620px;" /></P><P>Shows the next error dialog</P><P><IMG alt="Capture2.PNG" class="image-1 jive-image" src="https://community.cisco.com/legacyfs/online/fusion/103766_Capture2.PNG" style="height: auto;" /></P><P>I try to register a Cisco Comunicator IP softphone, the error continue.</P></BODY></HTML> Tue, 04 Jun 2019 09:27:49 GMT ocarrillo357 2019-06-04T09:27:49Z Sign In Error Cisco FinUCCX_EarlyRelease https://community.cisco.com/t5/devnet-sandbox/sign-in-error-cisco-finuccx-earlyrelease/m-p/3554765#M2187 <HTML><HEAD></HEAD><BODY><P>When I try to login any Agent on Finesse desktop</P><P><SPAN style="color: #ffffff; font-family: 'Segoe UI', Arial, sans-serif; font-size: 13.2px; background-color: #000000;"><BR /></SPAN></P><P></P><TABLE style="color: #000000; font-family: Helvetica, Arial; font-size: medium;"><TBODY><TR><TD><STRONG>Agent Login ID</STRONG></TD><TD><STRONG>Agent Password</STRONG></TD><TD><STRONG>Agent Extension</STRONG></TD></TR><TR><TD>Agent001</TD><TD>ciscopsdt</TD><TD>6001</TD></TR></TBODY></TABLE><P><IMG alt="Capture1.PNG" class="jive-image image-2" src="https://community.cisco.com/legacyfs/online/fusion/103767_Capture1.PNG" style="height: 182px; width: 620px;" /></P><P>Shows the next error dialog</P><P><IMG alt="Capture2.PNG" class="image-1 jive-image" src="https://community.cisco.com/legacyfs/online/fusion/103766_Capture2.PNG" style="height: auto;" /></P><P>I try to register a Cisco Comunicator IP softphone, the error continue.</P></BODY></HTML> Tue, 04 Jun 2019 09:27:49 GMT https://community.cisco.com/t5/devnet-sandbox/sign-in-error-cisco-finuccx-earlyrelease/m-p/3554765#M2187 ocarrillo357 2019-06-04T09:27:49Z Re: Sign In Error Cisco FinUCCX_EarlyRelease https://community.cisco.com/t5/devnet-sandbox/sign-in-error-cisco-finuccx-earlyrelease/m-p/3554766#M2188 <HTML><HEAD></HEAD><BODY><P>Hello Oscar, </P><P></P><P>Thanks for posting your question! You will generally see this error when (as you guessed) there's not a device registered to the endpoint. In this lab we have pre-configured agents with associated Jabber accounts as associated devices! You will need to log into a jabber account for this to work. </P><P></P><P>The jabber credentials should be the same as the agent: <BR />UN: Agent001@abc.inc</P><P>PW: ciscopsdt</P><P></P><P>Please let me know if you can try this! </P><P></P><P>Thanks! </P><P>Jacob </P></BODY></HTML> Fri, 20 Jan 2017 14:12:26 GMT https://community.cisco.com/t5/devnet-sandbox/sign-in-error-cisco-finuccx-earlyrelease/m-p/3554766#M2188 jacoadam 2017-01-20T14:12:26Z