topic I cannot SSH devices on Sandbox in DevNet Sandbox

I cannot SSH devices on Sandbox

adrianasofia — Tue, 04 Jun 2019 09:32:50 GMT

Hello,

I was trying to check the APIC-EM and also the sandbox labs. I reserved it and I connected to the VPN, also I logged into APIC-EM

but when I try to SSH any of the devices on the sandbox I cannot access to them

I am getting the following error "You do not have permission to access this connection because you are not logged in. Please log in and try again."

Any idea what could I be missing, I get the same when i tried to SSH the APIC-EM server , but when i log into it on the web i can do it .

thank you

Re: I cannot SSH devices on Sandbox

jacoadam — Thu, 31 Aug 2017 13:17:23 GMT

Hello Adriana!

This is a small bug that we're seeing in the Sandbox with the browser based SSH system. Could you please try to SSH using a local client temporariness, such as Putty, TeraTerm or SecureCRT? You can find the credentials for the APIC-EM server in the instructions on the left side, or by clicking the "Attributes" button on the APIC resource, shown below:

Please let me know if you've got any questions!

We'll let you know once we've got the web based SSH sessions repaired!

Thanks!

Jacob

Re: I cannot SSH devices on Sandbox

admin11111 — Fri, 01 Sep 2017 09:29:29 GMT

I tried Putty and SecureCRT but no luck either

Re: I cannot SSH devices on Sandbox

jacoadam — Wed, 13 Sep 2017 14:14:45 GMT

The web based SSH sessions should be repaired now. I've tested both connection types and can get SSH access. Do you have an active reservation I can test on? It may be easier if we have a short webex call to take a look at the issue.

Thanks!
Jacob