Integrating Cisco ACD into application

chrisAndrews2 — Tue, 04 Jun 2019 16:55:57 GMT

Hi,

I am a developer researching how to integrate Cisco ACD into my company’s application. Our application currently routes a screen pop to our proprietary stand-alone exe on the agent’s computer. The agent selects the screen pop and then connects to the call via SIP. I have provided an over-simplified view of our app now and integration with Cisco ACD.

We currently have a CUCM version 7.1.3.10000-11. From what I researched this provides very little call distribution capabilities. Would the current version of CUCM be sufficient for prototyping?

Can I prototype this integration using the Cisco Sandbox? What API/SDK's would I need?

Any help in getting started would be greatly appreciated.

Thanks,

Chris

topic Integrating Cisco ACD into application in DevNet Sandbox

Integrating Cisco ACD into application