topic Re: Trouble connecting to sandbox via AnyConnect in DevNet Sandbox

Trouble connecting to sandbox via AnyConnect

rkorn — Tue, 04 Jun 2019 09:29:46 GMT

Hello,

I started up a new UCCX 10.6 (and now 11.5) Sandbox but am unable to connect via AnyConnect with the following error:

The secure gateway has rejected the connection attempt. A new connection attempt to the same or another secure gateway is needed, which requires re-authentication.

The following message was received from the secure gateway: No assigned address

I should mention that I was able to connect yesterday from the office. Once I attempted from home I received the error. I remoted into a machine on the network at work and attempted to connect but received the same error.

Any suggestions?

Thanks,

Richard

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Tue, 25 Apr 2017 20:03:00 GMT

Hi Richard,

This is interesting - it's important to note that the new lab can only support one VPN connection per user. You can't login to the VPN with multiple devices using the same user creds. We're working on a solution for this.

Do you happen to have another device connected to the VPN?

Thanks!
Jacob

Re: Trouble connecting to sandbox via AnyConnect

rkorn — Tue, 25 Apr 2017 20:11:57 GMT

Hi Jacob,

I do not, though I have connected with multiple devices in the past though not since the recent AnyConnect update/changes to the sandboxes and not for this(these) reservation(s).

Thanks for your help,

RIchard

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Tue, 25 Apr 2017 20:16:21 GMT

Hi Richard,

Sounds good. So at this point you don't have any VPN sessions connected, so I can test out your VPN on this end to troubleshoot?

Thanks!
Jacob

Re: Trouble connecting to sandbox via AnyConnect

rkorn — Tue, 25 Apr 2017 20:19:51 GMT

Yes, please do.

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Tue, 25 Apr 2017 20:24:56 GMT

Okay, I can successfully replicate your issue. Do you mind if I hijack your reservation so we can deterine what the issue? In the mean time we can take the reservation out of your name so you can make a new one to try again.

Does that sound okay?

Thanks!
Jacob

Re: Trouble connecting to sandbox via AnyConnect

rkorn — Tue, 25 Apr 2017 20:29:15 GMT

That's sounds fine, though it's happened to me with three separate reservations. Two using UCCX 10.6 and one using 11.5. I'll attempt to use the CUCM sandbox in the interim.

Thanks!

Richard

Re: Trouble connecting to sandbox via AnyConnect

rkorn — Tue, 25 Apr 2017 21:59:07 GMT

I am still unable to start a new reservation. Please let me know when I'll be able to start a new one.

Re: Trouble connecting to sandbox via AnyConnect

jamon.mason1 — Wed, 26 Apr 2017 03:35:25 GMT

Hello Jacob,

I also experienced the same error message when attempting to connect to the sandbox via AnyConnect after reserving UCCX 10.6. Would you be able to send a notification when a resolution is found?

Thanks!!

Jamon

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Wed, 26 Apr 2017 13:24:45 GMT

Hey Richard,

Apologies for the delay on this. I see you made a new reservation - that is no problem. Please let me know if you've got any other questions.

We're working on this issue internally and will let you know once we've gotten in resolved.

Thanks!

Jacob

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Wed, 26 Apr 2017 13:26:32 GMT

Hello Jamon,

Thanks for letting us know! We're working on this issue internally and will post an update once we've gotten to the root cause. Could you please let me know what events led up to this condition? What OS Version and AnyConnect version you used? Also if this happens when switching offices/PCs etc.

Let us know if you've got any other questions - apologies for the inconvenience.

Thanks!

Jacob

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Thu, 27 Apr 2017 12:41:47 GMT

Hello Richard and Jamon,

I have a challenge for you, if you're willing to accept.

After several of us making reservations on the Sandbox team yesterday, we are having some difficulty replicating this issue on our side. We would be grateful if one or both of you would be willing to make a few reservations and let us know if you can replicate the issue. Once replicated, we will take over you reservation so we can pinpoint the issue. We will also collect your details (OS, AnyConnect Version, etc.) for our troubleshooting purposes.

To make this easier for you, I've updated your accounts to allow 3 concurrent reservations at a time. So there's no need to cancel your existing reservations, simply just create a new one for UCCX to see if the issue is replicated. We will leave your accounts with the ability to reserve 3 labs at a time as a token of our gratitude.

Please let us know if you're willing to give it a shot!

Thanks!
Jacob

Re: Trouble connecting to sandbox via AnyConnect

jamon.mason1 — Thu, 27 Apr 2017 12:52:54 GMT

This was actually the first time I tried to use the Sandbox. My OS version is Windows 7 Pro and I was using an older version of Anyconnect but it upgraded to version 4.3.01095. I had only tried connecting from one pc.

Thanks,

Jamon Mason

Network Engineer, Network and Security Services

Availity | 10752 Deerwood Park Blvd S. Ste 110, Jacksonville FL 32256

P 904.470.4582 | C 912.481.1767

Jamon.Mason@availity.com<mailto:Jamon.Mason@availity.com>

<http://www.availity.com/>

Re: Trouble connecting to sandbox via AnyConnect

jamon.mason1 — Thu, 27 Apr 2017 13:32:30 GMT

Good morning Jacob,

So I did accept your challenge and unfortunately, I am unable to replicate the issue because I was actually able to connect to the sandbox using Anyconnect. I was able to login to UC manager as well. Whatever the problem was seems to have resolved itself. Thanks for your quick response and help!!

Thanks,

Jamon Mason

Network Engineer, Network and Security Services

Availity | 10752 Deerwood Park Blvd S. Ste 110, Jacksonville FL 32256

P 904.470.4582 | C 912.481.1767

Jamon.Mason@availity.com<mailto:Jamon.Mason@availity.com>

<http://www.availity.com/>

Re: Trouble connecting to sandbox via AnyConnect

admin11111 — Fri, 28 Apr 2017 14:25:43 GMT

This same issue is happening to me today. Yesterday, my first time ever using sandbox, worked great. I connected to the anyconnect VPN, and used a sandbox for 3 hours. Today, with a new reservation the VPN is failing. From mac OS.

Here is attached log of error.

Thank you,

Re: Trouble connecting to sandbox via AnyConnect

rkorn — Sun, 30 Apr 2017 19:24:57 GMT

Hey Jacob,

I accept the challenge and will attempt a new reservation Monday. I'll let you know how it goes.

Thanks,

Richard

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Mon, 01 May 2017 13:07:51 GMT

Great Jamon,

Thanks for trying! We're getting closer to the cause, it's very intermittent.

Thanks!

Jacob

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Mon, 01 May 2017 13:08:33 GMT

Hello Glen,

Thanks for attaching the log! Do you happen to still have an active reservation with this lab?

Thanks!
Jacob

Re: Trouble connecting to sandbox via AnyConnect

jacoadam — Mon, 01 May 2017 13:10:54 GMT

Hey Richard!

Thanks for doing this! We were able to replicate this on our side once or twice. We're still working on the resolution, but it appears that the VPN session isn't tearing down properly. When you'd try to connect again the ASA seems to still register the old connection, and it won't allow you to connect in again. We're working on this issue and will post an update when we've gotten to the bottom of all of this!

We have a short-term fix for this. If you happen to see this issue again please shoot us a question on this forum and we can help out.

Thanks for all of the help from the community! It really helps us speed along this process!

Thanks!

Jacob

Re: Trouble connecting to sandbox via AnyConnect

glenn.schlereth — Mon, 01 May 2017 23:29:50 GMT

Jacob,

I made two reservations today, once in the morning, and again later in the day. Both times I was able to connect the VPN without any issue. I'll post again if I have problems.

Thanks