topic Re: Not getting reservation emails in DevNet Sandbox

Not getting reservation emails

Roberto Abraham Lopez Olivo — Tue, 04 Jun 2019 09:30:07 GMT

When I make a reservation for a sandbox lab, for some reason I'm not geeting the email confirmation, is there a way on devnet portal so I can check my settings? because for some reason I'm not getting them

Re: Not getting reservation emails

jacoadam — Wed, 10 May 2017 12:40:05 GMT

Hello Roberto,

I am checking on this now and we will get back to you!

Thanks!

Jacob

Re: Not getting reservation emails

jacoadam — Wed, 10 May 2017 13:27:19 GMT

Hi There Roberto!

It appears that your email was out of sync in our system. We had an old email for xerox on file - I've now updated it to your current email which ends in atos.net. Please reserve a lab and let us know if emails are coming through to you correctly!

If neither of these seem correct, please let us know and I'll reach out directly to get this sorted out.

Thanks!

Jacob

On a side note, you can also see your VPN credentials (once they're ready) inside of your reservation. Simply open up the "Output Window" and look for the section which printed the VPN credentials. Below is a sample screen capture of how to do this:

Note: I've redacted private VPN info from this example, you'll see this information filled in inside of your active reservation.

Re: Not getting reservation emails

Roberto Abraham Lopez Olivo — Wed, 10 May 2017 14:39:29 GMT

Hi Jacob.

Thank you for your support.

Let me make a reservation and see what happens!

Thank you very much for your help.

Roberto

Re: Not getting reservation emails

Roberto Abraham Lopez Olivo — Wed, 10 May 2017 15:00:28 GMT

Hi Jacob

I made a reservation and I got the emails to my email @atos.net without any issue.

Thank you very much.

Roberto Lopez

Re: Not getting reservation emails

jacoadam — Wed, 10 May 2017 15:06:07 GMT

Fantastic!

Glad we're able to get this resolved. Please let us know if you've got any other questions!

Thanks!
Jacob

Re: Not getting reservation emails

Michael Doherty — Wed, 10 May 2017 16:37:48 GMT

Hello, I also am not getting my vpn details email for the K8s/Contiv env I booked 3 hours back.

Looking at my lab management page, I don't have the 'output' tab to glean the vpn details from either unfortunately.

Any help appreciated.

Cheers

Re: Not getting reservation emails

jacoadam — Wed, 10 May 2017 16:48:04 GMT

Hello Michael!

Thanks for posting your question. Could you please confirm that your DevNet username is micdoher?

Remember that you'll need to browse into your reservation to see the output window. Please select "Lab Management" on the top left, then "Reservations." A list will display, and you'll need to click your active contiv reservation to get the Output Window.

Thanks!
Jacob

Re: Not getting reservation emails

admin11111 — Wed, 10 May 2017 17:37:44 GMT

Hi Jacob, got it...I found the 'output' 🙂

Yep, I am micdoher.

I can operate ok now thanks but my reservation will expire soon so I will re-apply in the morning (I am in Fr).

I still didn't get the detail email so it might be worth looking into that, but thanks for your help.

Re: Not getting reservation emails

jacoadam — Fri, 12 May 2017 12:45:34 GMT

Hi Michael,

Do you work for Cisco? Please ping on Spark/Jabber (jacoadam) me today and I'll confirm that your email is correct in the Sandbox. Then we can see what's going on with your missing emails

Thanks!
Jacob