topic Re: Cannot log in Agents in DevNet Sandbox https://community.cisco.com/t5/devnet-sandbox/cannot-log-in-agents/m-p/3603686#M2871 <HTML><HEAD></HEAD><BODY><P>Hello Ruby! </P><P></P><P>First off, sorry for the delayed response! Most of the Sandbox Team has been out of office for the holidays. </P><P></P><P>If you let me know what your username is I can check on your reservation and take a look at the phones that can't get into finesse. There's could be lots of little finesse issues causing this problem. </P><P></P><P>Thanks!</P><P>Jacob </P></BODY></HTML> Tue, 03 Jan 2017 14:00:55 GMT jacoadam 2017-01-03T14:00:55Z Cannot log in Agents https://community.cisco.com/t5/devnet-sandbox/cannot-log-in-agents/m-p/3603685#M2870 <HTML><HEAD></HEAD><BODY><P>2 of the 5 phones/extensions that I created in CUCM 11.0 cannot log into Finesse they keep getting error message <SPAN style="color: #1f497d; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">“device associated with that extension or dial number is invalid.”</SPAN> Not sure what to do</P></BODY></HTML> Tue, 04 Jun 2019 09:27:39 GMT https://community.cisco.com/t5/devnet-sandbox/cannot-log-in-agents/m-p/3603685#M2870 rlmoreno 2019-06-04T09:27:39Z Re: Cannot log in Agents https://community.cisco.com/t5/devnet-sandbox/cannot-log-in-agents/m-p/3603686#M2871 <HTML><HEAD></HEAD><BODY><P>Hello Ruby! </P><P></P><P>First off, sorry for the delayed response! Most of the Sandbox Team has been out of office for the holidays. </P><P></P><P>If you let me know what your username is I can check on your reservation and take a look at the phones that can't get into finesse. There's could be lots of little finesse issues causing this problem. </P><P></P><P>Thanks!</P><P>Jacob </P></BODY></HTML> Tue, 03 Jan 2017 14:00:55 GMT https://community.cisco.com/t5/devnet-sandbox/cannot-log-in-agents/m-p/3603686#M2871 jacoadam 2017-01-03T14:00:55Z