topic Re: AnyConnect Credentials Fail in DevNet Sandbox

AnyConnect Credentials Fail

Jonakins — Tue, 04 Jun 2019 09:41:01 GMT

Connecting to the Room Kit CE 9.3 Lab with AnyConnect 4.6.01098 and I'm able to connect to the lab but the credentials provided fail.

macOS 10.13.6

Re: AnyConnect Credentials Fail

zowu — Tue, 07 Aug 2018 04:19:35 GMT

Hi Joakins,

I've tried with my Windows 7 laptop and the credential is working here. Could you please capture AnyConnect history for our analysis:

Thanks,

Bob

anyconnect

Re: AnyConnect Credentials Fail

Jonakins — Tue, 07 Aug 2018 12:45:39 GMT

I did some additional troubleshooting and I was being redirected to a backup cluster. I switched off the guest wireless network I was using and the issue cleared.

7:35:04 AM Ready to connect.

7:35:33 AM Contacting devnetsandbox-emea-gwy.cisco.com:20171.

7:36:33 AM Connection attempt has failed.

7:36:33 AM Failed contacting devnetsandbox-emea-gwy.cisco.com. Trying backup rcdn-vpn-cluster.cisco.com

7:36:39 AM Posture Assessment: Required for access

7:36:39 AM Posture Assessment: Checking for updates...

7:36:39 AM Posture Assessment: Initiating...

7:36:40 AM Posture Assessment: Active

7:36:40 AM Posture Assessment: Initiating...

7:37:10 AM User credentials entered.

7:37:28 AM User credentials entered.

7:37:30 AM User credentials prompt cancelled.

Re: AnyConnect Credentials Fail

jokearns1 — Tue, 07 Aug 2018 12:49:09 GMT

Hi,

What Sandbox are you connecting to?

Joe