https://community.cisco.com/t5/devnet-sandbox/user-credentials-prompt-cancelled/m-p/3885798#M3773 <P>Please excuse my ignorance around any IT subject. My work laptop with an&nbsp;NHS Trust&nbsp;&nbsp;has a 'VPN Cisco AnyConnect Mobility client' security system. For the last two weeks&nbsp; I have been unable to log in as&nbsp; a yellow triangle with an exclamation mark appears as soon as I hit 'connect' and if I continue trying to log in with the BMS soft token, an error message comes up 'User credentials prompt cancelled'.</P><P>Can&nbsp;anyone help?</P> Sun, 07 Jul 2019 11:00:28 GMT janicevincent7177 2019-07-07T11:00:28Z https://community.cisco.com/t5/devnet-sandbox/user-credentials-prompt-cancelled/m-p/3885798#M3773 <P>Please excuse my ignorance around any IT subject. My work laptop with an&nbsp;NHS Trust&nbsp;&nbsp;has a 'VPN Cisco AnyConnect Mobility client' security system. For the last two weeks&nbsp; I have been unable to log in as&nbsp; a yellow triangle with an exclamation mark appears as soon as I hit 'connect' and if I continue trying to log in with the BMS soft token, an error message comes up 'User credentials prompt cancelled'.</P><P>Can&nbsp;anyone help?</P> Sun, 07 Jul 2019 11:00:28 GMT https://community.cisco.com/t5/devnet-sandbox/user-credentials-prompt-cancelled/m-p/3885798#M3773 janicevincent7177 2019-07-07T11:00:28Z https://community.cisco.com/t5/devnet-sandbox/user-credentials-prompt-cancelled/m-p/3893412#M3810 <P>Hi</P><P>Work laptops not suitable for DevNet / DCloud labs.&nbsp;</P><P>Are you connect to the NHS network? I have similar issues (not NHS) .. I use mobile hotspot... it's not great but VPN connects.&nbsp;</P><P>Try another internet connection or a laptop that is not locked down.&nbsp;</P><P>&nbsp;</P> Fri, 19 Jul 2019 07:59:02 GMT https://community.cisco.com/t5/devnet-sandbox/user-credentials-prompt-cancelled/m-p/3893412#M3810 omz 2019-07-19T07:59:02Z