topic Unable to access my reserved lab in DevNet Sandbox

Unable to access my reserved lab

barweiss45 — Wed, 12 Feb 2020 16:21:55 GMT

Hello, I am trying over and over to connect over anyconnect to my sandbox lab and I'm not connecting. I am not even getting a response back for bad password or anything like that. Please advise.

See enclosed screenshot.

Re: Unable to access my reserved lab

barweiss45 — Wed, 12 Feb 2020 16:38:01 GMT

I tried on 2 different PCs now and got the same results. I am using 4.7.04056 for anyconnect

Re: Unable to access my reserved lab

MichaelBrown02117 — Wed, 12 Feb 2020 16:42:55 GMT

Seem to be having the same issue, password fails when trying to vpn. Creating a new sandbox instance does not appear to help. Was working fine yesterday, definitely a problem on Cisco's end.

Re: Unable to access my reserved lab

bigevilbeard — Wed, 12 Feb 2020 16:46:33 GMT

Which sandbox is this happening on please?

Re: Unable to access my reserved lab

cesar.arellano1 — Wed, 12 Feb 2020 16:47:01 GMT

same version Cisco AnyConnect Client and same error login failed. I Terminate the sandbox because is not possible use.

Re: Unable to access my reserved lab

cesar.arellano1 — Wed, 12 Feb 2020 16:48:13 GMT

In my case was "Packaged Contact Center Enterprise 12.0"

Re: Unable to access my reserved lab

MichaelBrown02117 — Wed, 12 Feb 2020 16:48:45 GMT

Currently my VPN is not connecting to Unified Contact Center Express 11.6 sandbox no matter what I try

Re: Unable to access my reserved lab

bigevilbeard — Wed, 12 Feb 2020 17:06:02 GMT

Thanks, i am grabbing a sandbox and see if i can capture any errors.

Re: Unable to access my reserved lab

barweiss45 — Wed, 12 Feb 2020 17:15:23 GMT

Yeah I think it may be something on Cisco's side as the hand shake seems to go through but I don't get a further response. I tried on my own company's anyconnect vpn and took a capture and saw the behavior in the set up but that was successful. Enclosed is a screen shot of the Cisco Sandbox capture.

Re: Unable to access my reserved lab

bigevilbeard — Wed, 12 Feb 2020 17:36:05 GMT

I can replicate your issue, i have asked our ENG team to look into this. Please standby.

Re: Unable to access my reserved lab

bigevilbeard — Wed, 12 Feb 2020 17:36:39 GMT

I have asked our ENG team to look into this. I can replicate your issue, Please standby.

Re: Unable to access my reserved lab

barweiss45 — Wed, 12 Feb 2020 20:58:27 GMT

Thanks for getting that addressed! I just got an email from Dan on the Cisco DevNet Sandbox Team. It looks like we are all set now and all good to go. Thanks 🙂

Re: Unable to access my reserved lab

bigevilbeard — Thu, 13 Feb 2020 08:37:01 GMT

Awesome! Thanks for your help

Re: Unable to access my reserved lab

HectprTosado0340 — Tue, 25 Feb 2020 15:43:58 GMT

Hello,

I have the same situation. How was the initial issue resolved with the user?

Re: Unable to access my reserved lab

bigevilbeard — Tue, 25 Feb 2020 16:17:19 GMT

Hello, can you provide more information, please? The sandbox you are trying to access (the name is fine), the error you are getting, during the build or VPN connection issues?

Thanks

Re: Unable to access my reserved lab

HectprTosado0340 — Tue, 25 Feb 2020 16:24:18 GMT

Hello @bigevilbeard Guy,

Sandbox name is: Unified Contact Center Express 11.5

No error, same situation as the one reported here, I try to access through VPN, and login fails with no additional error.

Included an image of the login attempt + Message History through the AnyConnect VPN version 4.7.04056.

Re: Unable to access my reserved lab

bigevilbeard — Tue, 25 Feb 2020 16:56:39 GMT

Hello, I reserved the same sandbox and saw the same error. I reported this to the ENG team to look into.

Re: Unable to access my reserved lab

mbustani — Tue, 25 Feb 2020 17:37:31 GMT

Hy guys, I have the same problem with the Multi-IOS Cisco Test Network lab when trying to connect via VPN. Can you help with this issue,please?

Re: Unable to access my reserved lab

bigevilbeard — Tue, 25 Feb 2020 18:01:31 GMT

I confirm with our team this should be good to go now, please attempt the connection again.

Thanks

Re: Unable to access my reserved lab

bigevilbeard — Tue, 25 Feb 2020 18:02:04 GMT

This should be ok now. Please try again.

Thanks