topic Re: Broadworks sandbox reservation error in DevNet Sandbox

Broadworks sandbox reservation error

SergeyKhimich19538 — Mon, 18 May 2020 07:11:18 GMT

Hi there.

Tried to reserve Broadworks sandbox but it ended with error.

Could you please help with it?

Output is:

07:03:15 Setup has begun
Beginning sandbox setupPreparing connectivityApps deployment startedApps are being discovered...

Group Creation startederror:Cannot assign account, please raise a case in sandbox forumSandbox setup finished successfully

07:03:49 Errors occurred preparing environment.

Please use the forum at https://communities.cisco.com/community/developer/sandbox for assistance
Create Group SergeyKhim-Grp1

1589785425546admin1589785483753MD5
1589785425546[Error 4150] The Group already exists, please use a unique Group ID.[Error 4150] The Group already exists, please use a unique Group ID.
07:03:53 Driver Complete.

Re: Broadworks sandbox reservation error

SergeyKhimich19538 — Wed, 20 May 2020 12:15:37 GMT

Problem still exists

Re: Broadworks sandbox reservation error

bigevilbeard — Wed, 20 May 2020 12:48:45 GMT

Hello, did you try and end your reservation and start a new one?

Re: Broadworks sandbox reservation error

SergeyKhimich19538 — Wed, 20 May 2020 12:58:27 GMT

Yes. This doesn't help.

Re: Broadworks sandbox reservation error

bigevilbeard — Wed, 20 May 2020 13:03:50 GMT

Hello, I contacted ENG team regarding this issue you are experiencing.

Re: Broadworks sandbox reservation error

jokearns1 — Wed, 20 May 2020 20:49:41 GMT

Hi Sergey,

I spun up a few instances of the Broadworks sandbox today and they work fine. I see from the error messages that broadworks thinks that a group name already exists for you and errors out on this. Did you ever have a successful Broadworks reservation? If you could spin up a new instance, I will troubleshoot further in the morning. Im am in GMT and can work with you on that.

Regards,

Joe Kearns

Re: Broadworks sandbox reservation error

SergeyKhimich19538 — Thu, 21 May 2020 07:23:17 GMT

Hi Joe.

Yes, I had successful Broadworks reservations in April. Now they are expired and I need new one.

I've just tried to reserve new instance with name "Cisco BroadWorks Sergey"

Another error occured:
07:16:18 Setup has begun

Beginning sandbox setupPreparing connectivityApps deployment startedApps are being discovered...Group Creation startedError occurred during "Configuration" stage, see full activity feed for more information.07:17:29 Errors occurred preparing environment.

07:17:33 Driver Complete.

Re: Broadworks sandbox reservation error

jokearns1 — Thu, 21 May 2020 09:43:45 GMT

Hi.

Have looked at the environment and could reproduce the issue. I believe it is fixed now. Can you try again and let us know?

Thanks

Joe

Re: Broadworks sandbox reservation error

SergeyKhimich19538 — Thu, 21 May 2020 09:59:04 GMT

Now I've returned to my "old" error "The Group already exists".

Reserved Cisco BroadWorks Sergey 2

See log:
09:55:15 Setup has begun

Beginning sandbox setupPreparing connectivityApps deployment startedApps are being discovered...Group Creation startederror:Cannot assign account, please raise a case in sandbox forumSandbox setup finished successfully09:55:46 Errors occurred preparing environment. Please use the forum at
https://communities.cisco.com/community/developer/sandbox for assistance
Create Group SergeyKhim-Grp1

1590054943194admin1590055003593MD5

1590054943194
[Error 4150] The Group already exists, please use a unique Group ID.
[Error 4150] The Group already exists, please use a unique Group ID.

09:55:50 Driver Complete.

Re: Broadworks sandbox reservation error

EkaterinaBaldova33020 — Thu, 21 May 2020 10:03:49 GMT

I also have the same problem now:

9:48:18 Setup has begun

Beginning sandbox setupPreparing connectivityApps deployment startedApps are being discovered...Group Creation startederror:Cannot assign account, please raise a case in sandbox forumSandbox setup finished successfully09:48:50 Errors occurred preparing environment. Please use the forum at
https://communities.cisco.com/community/developer/sandbox for assistance
Create Group EkaterinaB-Grp1

1590054526948admin1590054587332MD5

1590054526948[Error 4150] The Group already exists, please use a unique Group ID.[Error 4150] The Group already exists, please use a unique Group ID.

09:48:54 Driver Complete

Re: Broadworks sandbox reservation error

jokearns1 — Thu, 21 May 2020 11:03:47 GMT

It seems that your details from older reservations have not been cleared down properly by our orchestration system. The system will now allow duplicate grouped to be created. If you have another email or account to login to Sandbox with, please try that (we use social login). In the meantime, I am looking at what can be done on this side i.e. cleaning up your old information manually.

Joe

Re: Broadworks sandbox reservation error

EkaterinaBaldova33020 — Fri, 22 May 2020 07:02:39 GMT

Thanks.

Yesterday I created a new account to login to Sandbox with and made a reservation (group kozhinaev-Grp1). Everything was good. But today I can't enter in Broadsoft XSP with my credentials: "Authentication failed. Please enter a valid userId and password".

Re: Broadworks sandbox reservation error

EkaterinaBaldova33020 — Fri, 22 May 2020 08:17:46 GMT

The problem is transformed now. Login attempts lead to the error: "Your account has been disabled. Please check with your System Administrator".

Re: Broadworks sandbox reservation error

SergeyKhimich19538 — Wed, 27 May 2020 12:06:11 GMT

Hi Joe.

Are there any updates or news?

Were you able to clean my old information?

Re: Broadworks sandbox reservation error

jokearns1 — Wed, 27 May 2020 12:45:29 GMT

Hi,

We troubleshooted the issue yesterday and may have cracked it. However, we need to test first before it can be made public again. I will send a message when it is back in the catalogue.

Joe

Re: Broadworks sandbox reservation error

jokearns1 — Wed, 27 May 2020 13:23:11 GMT

Hi,

Lab is now public. Can you try reserving again and let us know.

Thanks,

Joe

Re: Broadworks sandbox reservation error

jokearns1 — Wed, 27 May 2020 14:30:10 GMT

Hi,

Please make a new reservation and let me know. Sandbox is public again.

Thanks,

Joe

Re: Broadworks sandbox reservation error

SergeyKhimich19538 — Wed, 27 May 2020 14:42:44 GMT

Tried to reserve sandbox with name "Cisco BroadWorks 4".

The same errors occured:

14:37:09 Setup has begun
Beginning sandbox setupPreparing connectivityApps deployment startedApps are being discovered...Group Creation startederror:Cannot assign account, please raise a case in sandbox forumSandbox setup finished successfully14:37:50 Errors occurred preparing environment. Please use the forum at
https://communities.cisco.com/community/developer/sandbox for assistance
Create Group SergeyKhim-Grp1

1590590266707admin1590590270780MD5

1590590266707
[Error 4150] The Group already exists, please use a unique Group ID.[Error 4150] The Group already exists, please use a unique Group ID.
14:37:54 Driver Complete.

Re: Broadworks sandbox reservation error

jokearns1 — Wed, 27 May 2020 15:56:44 GMT

Sergey,

we have removed your old information from the server and I have deleted your previous reservation. Can you reserve one more time?

Joe

Re: Broadworks sandbox reservation error

jokearns1 — Wed, 27 May 2020 20:54:32 GMT

Hi,

We are still seeing failures with the Broadworks lab setup. In order to allow a more thorough examination of the issue, we will make the sandbox private for the moment.

Apologies for the inconvenience and mixed messages but this only seems to be occurring for a few partners.

I will update this thread when we have more information.

Regards,

Joe

@jokearns1 wrote:

Sergey,

we have removed your old information from the server and I have deleted your previous reservation. Can you reserve one more time?

Joe