topic Re: Using Jabber sandbox in DevNet Sandbox

Using Jabber sandbox

rameshCorey — Tue, 04 Jun 2019 09:17:11 GMT

I am trying use jabber demo. I have created a userid(rameshCorey) and also requested the
sandbox access. As per the documentation (https://developer.cisco.com/site/jabber-websdk/learn/im-and-presence-how-to/use-jabber-im-ui-components/),
I should have got an email with 2 user ids. However I did not get any mail.

Regards,

Ramesh

Re: Using Jabber sandbox

rameshCorey — Mon, 09 Mar 2015 11:13:36 GMT

I tried reserving Jabber Guest. I got a mail with credentials to login to VPN. In the mail it is mentioned "You browse directly to your Sandbox servers listed on the LHS. Credentials to these servers can be found in your running
reservation on your DevNet Cloudshell site running reservations page."

However I could not see any servers listed on the LHS. Appreciate your help.

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Mon, 09 Mar 2015 13:49:39 GMT

Hi Ramesh!

Thank you for posting in the community forums.

I believe you were trying to access the "Jabber Guest" lab correct? Let me run through it real fast, and I will follow up.

Thanks,

Travis Williams

Re: Using Jabber sandbox

travwill — Mon, 09 Mar 2015 14:37:30 GMT

Hi Ramesh,

For that demo documentation, I believe you are looking for the sandbox lab labeled "UC Endpoint Lab".

The UC Endpoint Lab is an always on lab that is shared with others. Once you make a reservation, you will get an email with your own VPN credentials.

Once you have the VPN credentials and address, you will be able to access the lab at any time, even when the reservation ends(It will end after 15 minutes).

Let me know if you have any additional questions from here.

If you are currently logged into the cisco portal, you can view the documentation here:

https://devnetsandbox.cisco.com/Docs/SharedEndpoint/SharedEndpointLabUserGuide.pdf

Thanks,
Travis Williams

Re: Using Jabber sandbox

rameshCorey — Mon, 09 Mar 2015 17:11:52 GMT

Hi Travis Williams,

Thanks for the info. I reserved the below mentioned UC Endpoint Lab an hour back. I haven’t got the userids yet.

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Mon, 09 Mar 2015 17:53:57 GMT

Hi Ramesh,

I see your current reservation. To be honest, looks like there was an error. I have opened a ticket with the support team. Should not be long before I hear back from them.

Thanks,

Travis Williams

Re: Using Jabber sandbox

rameshCorey — Tue, 10 Mar 2015 04:19:54 GMT

Thanks.

I will look forward to.

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Wed, 11 Mar 2015 13:37:17 GMT

Hi Ramesh!

Looks like we got the problem fixed. There was an issue with the TimeZone settings.

Could you try to reserve again?

The setup should only take a few minutes. Once the reservation is active, you should see a few commands on the right for provisioning different types of devices and jabber clients.

Start with that, and let us know how it goes.

Thanks!

Travis Williams

Re: Using Jabber sandbox

rameshCorey — Wed, 11 Mar 2015 16:05:16 GMT

Hi Travis Williams,

Thanks for the help. I have reserved again and tried to connect the vpn – I got the following error

Manual Installation

Web-based installation was unsuccessful. If you wish to install the Cisco AnyConnect Secure Mobility Client, you may download an installer package.

Install using the link below:

Windows 7/Vista/64/XP<https://64.103.37.6/CACHE/stc/1/binaries/anyconnect-win-3.1.02040-web-deploy-k9.exe>

Alternatively, retry<javascript:document.location.reload()> the automatic installation.

So using the above link I downloaded the AnyConnect client and tried to install. Still I got the error(as seen in the screenshot).

Regards,

Ramesh

Re: Using Jabber sandbox

rameshCorey — Thu, 12 Mar 2015 04:25:27 GMT

Hi Travis Williams,

Further we want to connect from our server( we access through RDP). However when I tried to connect to vpn from our server I got the error “VPN establishment capability from Remote Desktop is disabled”. I understood from our server provider- softlayer that some vpn client need to be installed in server. Could you suggest please.

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Thu, 12 Mar 2015 13:37:40 GMT

Hi Ramesh,

The best way is to install anyconnect on the server.

Try installing anyconnect like you have on the Windows 7 client.

In regards to the Windows 7 client, I have not seen that error yet. The only documentation I found is below:

AnyConnect VPN Client Troubleshooting Guide - Common Problems - Cisco

Let me know if any of that info helps.

Could you also tell me a bit more about your setup? Sounds like you are using a virtual server?

Thanks,

Travis Williams

Re: Using Jabber sandbox

rameshCorey — Thu, 12 Mar 2015 14:21:16 GMT

Hi Travis Williams,

Today I tried installing Anyconnect in my Win7 laptop and it went through. However I tried to connect to VPN through https://64.103.37.6. Anyconnect blocks this IP. I get an error “Untrusted VPN server Blocked!” Attaching the screenshot. I could not see this error in the link send by you.

We want to do the following quick demo setup.

We have a cloud application running on Win2008 server(hosted with Softlayer). We will be installing the sample jabber client app in the server. Cloud app is connected clients on handset(android and ios). The client devices shall run the sample app on the cloud server and establish a jabber connection.

Later we want to install the complete jabber in our cloud server and use the same.

We appreciate your advice on this setup. Also could you mail us the link where we can download anyconnect client for windows 2008 server.

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Thu, 12 Mar 2015 17:04:30 GMT

Hey Ramesh,

You can go into the anyconnect settings and disable "block untrusted servers"

You can try using the domain name instead:

https://devnetsb14.cisco.com

I just finished installing the SSL certificate on that domain, so there should be no security issues there!

By the way, if Windows 7 is the same architecture as the windows server(32 or 64 bit), then the same installer should work on it. If not, try the domain name above in a web browser. It should give you the option to download if it fails. And it usually fails because a plugin/pop-up is blocked at runtime.

Thanks,

Travis Williams

Re: Using Jabber sandbox

rameshCorey — Fri, 13 Mar 2015 14:01:36 GMT

Hi Travis Williams,

I disabled "block untrusted servers" and vpn got connected. After that I tried to connect to sandbox using the sample app. I got error –“Could not reach the account server”

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Fri, 13 Mar 2015 18:40:53 GMT

Atleast we are making progress!

Try changing the settings below in your sample app. The domain name and hostname may have changed since the documentation was last created.

var demo_config = {

domain: "abc.inc", //domain of the cups server

unsecureAllowed: true,

httpBindingURL: "http://10.10.20.17:7335/httpbinding" //IP address of the cups server

}

Re: Using Jabber sandbox

rameshCorey — Mon, 16 Mar 2015 10:25:56 GMT

Hi Travis Williams,

Still I get the same error. Would it be fine for you to check this online with webex or Gotomeeting. If so please let me know your convenient time. I am in India Time zone(IST).

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Mon, 16 Mar 2015 13:58:15 GMT

Hey Ramesh,

I am sorry to say I have made a mistake, and I gave the wrong information.

I just tested this myself successfully, here is the config I used for the shared lab.

var demoConfig = {

domain: "psdtemea.cisco.com", //the domain specified for your CUP server

httpBindingURL: "https://10.10.20.20:7335/httpbinding", //the BOSH url for your server

unsecureAllowed: true //unsecureAllowed should be true if plaintext authentication is allowed over unencrypted or unsecured HTTP channels

};

Give that a shot, and let me know how it works out.

By the way, a new user account is generated everytime you use one of the “register” commands on the right side of your reservation. I used the “Cisco Jabber SDK for Web” command. Also note that even though your reservation will be forced to end in 15 minutes, your accounts will always be active.

Re: Using Jabber sandbox

rameshCorey — Mon, 16 Mar 2015 14:11:49 GMT

Hi Travis Williams,

Still I see the same error( screenshot attached).

Regards,

Ramesh

Re: Using Jabber sandbox

travwill — Mon, 16 Mar 2015 14:17:14 GMT

Hi Ramesh,

Sorry to hear that, send me an email at travwill@cisco.com

We will setup a webex meeting if you are available.

Thanks,
Travis Williams

Re: Using Jabber sandbox

travwill — Tue, 17 Mar 2015 18:44:01 GMT

Hi Ramesh,

I found the problem we had during the webex call. I found that from the cisco corporate network, I am unable to connect the stream properly. But works every time from my personal internet connection.

Any chance you can try another network?

Thanks,

Travis Williams