topic Finesse Connection Issues in DevNet Sandbox

Finesse Connection Issues

brian7 — Tue, 04 Jun 2019 09:37:09 GMT

Are the Finesse APIs working correctly? Yesterday I was able to successfully call the Rest APIs from both remote desktops, and now today, nothing seems to be working. I can login from the browser https://hq-uccx.abc.inc:8445/desktop without any issues.

Here's the error that I'm getting in Chrome.

https://hq-uccx.abc.inc:7443/http-bind/ 404 (Invalid SID.)

Re: Finesse Connection Issues

dekwan — Thu, 22 Feb 2018 17:51:02 GMT

Hi Brian,

What are you using to call the Finesse REST APIs? Postman? What is the http response you are getting back?

Thanx,

Denise

Re: Finesse Connection Issues

brian7 — Thu, 22 Feb 2018 18:56:21 GMT

I'm using a custom c# application. Having a problem establishing the XMPP connection.

I'm using the sample code from the external page gadget

//Grabs the credentials from the input fields.

_username = "Agent001"; //"Agent007"; //$("#field-agentid").val();

_password = "ciscopsdt"; //$("#field-password").val();

_extension = "6001"; //"6007"; //$("#field-extension").val();

_domain = "hq-uccx.abc.inc";

if (window.jabberwerx) {

var

//Construct JID with username and domain.

jid = _username + "@" + _domain,

//Create JabbwerWerx object.

_jwClient = new jabberwerx.Client("cisco");

//Arguments to feed into the JabberWerx client on creation.

jwArgs = {

//Defines the BOSH path. Should match the path pattern in the proxy

//so that it knows where to forward the BOSH request to.

httpBindingURL: "https://hq-uccx.abc.inc:7443/http-bind/",

//Calls this function callback on successful BOSH connection by the

//JabberWerx library.

errorCallback: CX.functions.onClientError,

I'm also using the jabberworx library

Here's the error that I'm getting back when trying to connect from the browser

https://hq-uccx.abc.inc:7443/http-bind/ 404 (Invalid SID.)

Woke up the next morning to continue testing and started to run into this issue.

When I enter the

Re: Finesse Connection Issues

dekwan — Mon, 26 Feb 2018 17:37:21 GMT

Hi Brian,

Is this still an issue? I would recommend using a XMPP client such as pidgin or adium to see if you can connect to the Finesse notification service with the same agent id. You can find instructions for the XMPP client here: https://developer.cisco.com/docs/finesse/#environment-and-tools

Thanx,

Denise