topic Re: PCCE 12: Simulating Voice Call in DevNet Sandbox

PCCE 12: Simulating Voice Call

MarcBeauchamp92879 — Tue, 02 Jun 2020 18:36:45 GMT

Hi,

I have the sandbox setup I think correctly. I have agent1 logged in and in "ready" state. I launch the MakeCall.bat on the Windows VM thru RDP. I don't see any notification in the Cisco Finesse web client. No messages on the console or anything. Is this sandbox feature still working?

Thanks!

Re: PCCE 12: Simulating Voice Call

sameyada — Fri, 05 Jun 2020 10:03:23 GMT

Make call API wont work in READY state version is 12.0
In 12.5, Make Call has been enabled via API with CTI version > 23

Re: PCCE 12: Simulating Voice Call

MarcBeauchamp92879 — Fri, 05 Jun 2020 16:12:34 GMT

Will the sandbox be updated to 12.5? Or maybe a new 12.5 sandbox will be available?

Re: PCCE 12: Simulating Voice Call

ndslee102 — Tue, 13 Oct 2020 00:11:02 GMT

I'm having the exact same issue on PCCE 12.5 lab. is there step by step solution to address the issue?

Re: PCCE 12: Simulating Voice Call

Paul Zimmerman — Wed, 14 Oct 2020 22:24:06 GMT

The sandbox works but PCCE is not fully functional at the moment. There is an issue with the connection to CVP. A regular call from one agent to another works, but the routing part is not working properly. We are working on a resolution and will hopefully have it fixed soon.

Re: PCCE 12: Simulating Voice Call

Paul Zimmerman — Thu, 15 Oct 2020 16:09:20 GMT

Hi all, the sandbox team found the issue with the PCCE 12.0 sandbox and it should be fixed.

Re: PCCE 12: Simulating Voice Call

dekwan — Mon, 19 Oct 2020 17:37:57 GMT

Hi,

Both PCCE 12.0 and 12.5 sandboxes have been fixed. The MakeCall.bat is working on both sandboxes.

Thanx,

Denise