topic Re: PCCE12.0 sandbox - UCCE database error in DevNet Sandbox

PCCE12.0 sandbox - UCCE database error

RevanthSN — Tue, 22 Dec 2020 20:14:01 GMT

After reserving PCCE12.0 and trying to access UCCE instance through the web/api is throwing this database error on login page.

Web Error:

Could not determine the current deployment type. Ensure that the database is accessible and try again.

API Error:

{
    "apiError": {
        "errorMessage": "Cannot connect to the database; make sure that SQL Server is running.",
        "errorType": "internalServerError.databaseNotAvailable"
    }
}

Tried to terminate the whole cluster and reserved a new one, experiencing the same error. can you help with this error?

Re: PCCE12.0 sandbox - UCCE database error

Simran S — Sat, 23 Jan 2021 15:38:38 GMT

Hi... Did you ever get this figured out ?

I am facing the exact same issue in the sandbox.

Re: PCCE12.0 sandbox - UCCE database error

RevanthSN — Mon, 25 Jan 2021 14:28:35 GMT

Hi, Did not see any response with possible options to resolve the issue. I would maybe a try different PCCE version if you are not particular about 12.0

Re: PCCE12.0 sandbox - UCCE database error

zowu — Mon, 25 Jan 2021 14:58:36 GMT

We've reproduced the issue and working on it. Meanwhile you can try PCCE 12.5 sandbox https://devnetsandbox.cisco.com/RM/Diagram/Index/3db9337a-efd9-484c-a63f-b459b16f989e?diagramType=Topology

Re: PCCE12.0 sandbox - UCCE database error

zowu — Tue, 26 Jan 2021 11:28:00 GMT

AW database of PCCE 12.0 is now recovered. Please let us know if web/api working or not.

Thanks,

Bob

Re: PCCE12.0 sandbox - UCCE database error

Simran S — Tue, 26 Jan 2021 13:56:37 GMT

Thanks a lot... I actually ended up using the 12.5 sandbox and that worked without any issues.