topic Re: Unable to connect on Cisco Anyconnect client in DevNet Sandbox

Unable to connect on Cisco Anyconnect client

dl5 — Mon, 26 Apr 2021 23:20:25 GMT

Hello, when I try to connect my Cisco anyconnect client to a vpn site: vpnEast, I get the following error:

7:12:05 PM Contacting vpnEast.
7:12:05 PM Connection attempt has failed.
7:12:05 PM Unable to contact vpn-east.company.com.

i dont see this issue connecting to another vpn site (vpnWest: vpn-west.company.com). Issue is reproducible across multiple Cisco Anyconnect client versions and reproducible across other WiFis/ Mobile networks. Uninstalling and reinstalling didnt help either. Also, this issue does not affect other users just me.

When looking at tcpdump on my laptop, i see that the DNS is resolving the hostname, but i dont see any packets going to vpnEast.

Please advise if there is anything else I can do to troubleshoot and fix issue.

Re: Unable to connect on Cisco Anyconnect client

MHM Cisco World — Mon, 26 Apr 2021 23:29:44 GMT

Problem: You receive an “Unable to Proceed, Cannot Connect to the VPN Service” message. The VPN service for AnyConnect is not running.

Solution: Determine if another application conflicted with the service by going to the Windows Administration Tools then make sure that the Cisco AnyConnect VPN Agent is not running. If it is running and the error message still appears, another VPN application on the workstation may need to be disabled or even uninstalled. After taking that action, reboot, and repeat this step.

Re: Unable to connect on Cisco Anyconnect client

bigevilbeard — Tue, 27 Apr 2021 08:41:31 GMT

Which sandbox is this happening on, please?

Re: Unable to connect on Cisco Anyconnect client

Guydoum — Fri, 07 May 2021 14:43:11 GMT

I have almost the same problem. I have received my lab's private VPN connection information by email. But the Lab Network Address is a link instead of an ip address. I have the username and the password email.

Re: Unable to connect on Cisco Anyconnect client

bigevilbeard — Fri, 07 May 2021 14:59:38 GMT

@Guydoum you will get two emails once you have reserved your sandbox. One advising of the reservation and set up is starting, the second will contain the following. Gateway, your username and password. This will look like this.

Lab Network Address: devnetsandbox-usw1-reservation.cisco.com:20192
Username: Foobar
Password: FTQVEYXV

If you do not get the email you can also retrieve your details via the output tab in your reservation.

Have a look at the getting started guide here --> https://developer.cisco.com/docs/sandbox/#!first-reservation-guid

Hope this helps.