topic Re: Making calls in UCCX Sandbox in DevNet Sandbox

Making calls in UCCX Sandbox

schernezky — Tue, 04 Jun 2019 09:25:33 GMT

Hello,

I've been trying to test out Finesse in the UCCX Sandbox, however I have been unable to log into Finesse.

When I try to log in with any agent, a message box appears stating "The device associated with that extension or dial number is invalid".

I found a forum thread here that discusses using the Cisco Jabber Client.

Re: UCCX Sandbox availability

I think I found the software here: https://software.cisco.com/download/release.html?mdfid=284324806&softwareid=284006014&release=11.7(0)&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm

But, I'm unable to download it as it says I need a valid service contract.

Is the Cisco Jabber Client the software I need to allow logging into Finesse and make calls?

Also, is there a way to get the Jabber Client without a service contract?

Thanks!

Re: Making calls in UCCX Sandbox

jacoadam — Wed, 17 Aug 2016 13:22:57 GMT

Hello Sacha,

Thanks for your inquiry and apologies for the delayed response! You will need to log into an agent with Jabber before you can log into them as you've mentioned. Please let me know what Operating System you're running and I'll get you a copy of Cisco Jabber for Development and use in this lab.

Thanks!

Jacob

Re: Making calls in UCCX Sandbox

sumeetakumar — Sun, 27 Nov 2016 14:23:08 GMT

HI,

I too am trying to test cisco uccx 10.5 via the sandbox and am unable to login as agent without the jabber client.

Could you please let me have a working link to download Jabber for Windows x64?

Thank you,

Sumeet

Re: Making calls in UCCX Sandbox

jacoadam — Mon, 28 Nov 2016 14:11:04 GMT

Hello Sumeet,

Try out this link: https://cisco.box.com/s/2hr9mu50ckitgchxwu3qgseucbtd31mo

Thanks!

Jacob